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VIDEOLINK
User Manual
31 pgs494.77 Kb0

Ads tech VIDEOLINK User Manual

User’s Guide
Table of Contents
WELCOME TO VIDEOLINK….................................................................................................................4
ABOUT VIDEOLINK PRO…......................................................................................................................5
GETTING STARTED… ...............................................................................................................................7
LAUNCHING VIDEOLINK ..............................................................................................................................7
Launching VideoLink from the Control Strip.........................................................................................7
Launching VideoLink from your hard drive...........................................................................................7
REGISTERING VIDEOLINK .....................................................................................................................8
REGISTRATION INSTRUCTIONS .....................................................................................................................8
ABOUT THE GATEKEEPER....................................................................................................................10
GATEKEEPER SECURITY .............................................................................................................................10
PLACING A CALL......................................................................................................................................11
TO CALL ANOTHER VIDEOLINK USER:........................................................................................................11
USING VIDEO CONFERENCE .......................................................................................................................13
ANSWERING A CALL...............................................................................................................................16
USING THE VIDEOLINK CONTROL STRIP........................................................................................17
CHANGING YOUR STATUS..........................................................................................................................18
CHANGING YOUR PREFERENCES ......................................................................................................19
CHANGING AUDIO OPTIONS.......................................................................................................................19
CHANGING CALL BLOCKING PREFERENCES...............................................................................................20
CHANGING CONNECTION OPTIONS PREFERENCES .....................................................................................21
CHANGING INTERNET OPTIONS PREFERENCES...........................................................................................21
CHANGING USER IDENTITY PREFERENCES.................................................................................................22
GETTING HELP .........................................................................................................................................23
ACCESSING THE VIDEOLINK KNOWLEDGE BASE .......................................................................23
CONTACTING TECHNICAL SUPPORT...............................................................................................23
TECH STUFF...............................................................................................................................................24
RE-INSTALLING VIDEOLINK.......................................................................................................................24
SYSTEM REQUIREMENTS ............................................................................................................................24
SUPPORTED STANDARDS............................................................................................................................25
FIREWALL CONSIDERATIONS......................................................................................................................25
WHERE VIDEOLINK FILES ARE STORED ....................................................................................................26
TROUBLE SHOOTING VIDEOLINK .....................................................................................................27
VideoLink Users Guide Smith Micro Software Inc.
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FREQUENTLY ASKED QUESTIONS.....................................................................................................29
VideoLink Users Guide Smith Micro Software Inc
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…Your world-wide link to free communications.
VideoLink is an Internet communications solution providing you with basic Video Conferencing capabilities. VideoLink is the "lite" version of our full-featured product
VideoLink pro. Visit www.smithmicro.com for information on upgrading to VideoLink pro. Smith Micro offers an upgrade discount for VideoLink users to obtain the upgrade
to VideoLink pro.
All you need to get started is an Internet e-mail account, a Macintosh that meets the minimum system requirements, and a video camera.
With VideoLink you can:
• Place and receive live full-motion video conference calls with other VideoLink users.
• Block specified callers from calling you.
All the information you need to use VideoLink is right here in the User's Guide and in VideoLink Help Center.
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ABOUT VIDEOLINK PRO…
The VideoLink product that you have installed is a "lite" video conferencing-only version of our full-featured product VideoLink pro. VideoLink provides basic video conferencing capabilities where as VideoLink pro provides a much broader feature set.
Below is a list of VideoLink pro features. Visit www.smithmicro.com today for more information on upgrading to VideoLink pro!
• Place Video Conference calls to other VideoLink pro users.
• Place Internet Phone calls to other VideoLink pro users.
• Place Chat calls to other VideoLink pro users.
• Place a call via email address or IP address.
• Receive video in three user selectable sizes: Large (CIF 352 X 288), Medium (QCIF
176 X 144), Small (SQCIF 128 X 96).
• Preview and adjust video from your camera before placing a Video Conference call.
• See video from your camera as well as inbound video during a Video Conference
call.
• Store 15 of your friends that you call the most as Favorites (like an address book).
• Drag and Drop support for My Favorites window.
• Auto-answer incoming calls.
• Adjustable video performance and quality settings.
• Call Blocking - stop unwanted callers from calling you.
• Administration mode - password protect your preferences.
• Complete electronic documentation in PDF format as well as Help Center.
• Full connection status in LCD display including time connected, type of session, and
sound level.
• Pause a call without disconnecting.
• Mute a call without disconnecting.
• Place calls, get help, and access preferences conveniently from the Control Strip.
• Select Do Not Disturb from Control Strip to stop all incoming calls.
• Small background application listens for incoming calls – only launch the VideoLink
pro application when you need it.
• VideoLink is a fully H.323 v3 standardized product. This includes the following
standards:
• Chat - H.245
• Audio - G.723 and G.711
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• Video - H.263
• All GateKeeper H.323 protocols
• Access to full technical support via Email, web, telephone, and fax.
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GETTING STARTED…
LAUNCHING VIDEOLINK
Getting started with VideoLink is easy. The first time you launch VideoLink, the registration window displays asking you to register your e-mail address. In fact, you cannot start VideoLink until you have registered and authorized your e-mail address. See Registering VideoLink for details.
You can launch VideoLink using either of two methods:
• From the Control Strip
• From your hard drive
Launching VideoLink from the Control Strip
If not already logged on to the Internet, do so now, then follow these steps:
• Click the VideoLink module on your control strip to display the VideoLink menu.
• Select the menu item you want (i.e Make A Call, Help…, etc.).
Launching VideoLink from your hard drive
If not already logged on to the Internet, do so now, then follow these steps:
• Open your hard drive.
• Double-click the VideoLink application folder.
• Double-click the VideoLink application. The VideoLink menu bar displays.
• At this point you can place a call, edit the VideoLink preferences, or review your
menu options.
Note: If the VideoLink folder is not located on the root of your hard drive, it may be in your Applications folder.
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REGISTERING VIDEOLINK
VideoLink is an Internet communications service allowing access to registered users only. You must register with VideoLink before using it. A registered user must have an authorized, legitimate e-mail address. (To protect its users, VideoLink does not allow access to unregistered users.)
Registration with VideoLink is FREE and provides many benefits such as:
• Linking Internet users together via legitimate e-mail addresses.
• Making everyone accessible via the Internet.
• Delivering the Internet’s cost efficiency and convenience to the communications
forefront.
• Allows us to inform you of new updates to the VideoLink product.
After registration, you can use VideoLink to communicate every time you log into the Internet. If you do not want to log in automatically, you can change this by reconfiguring your Preferences.
REGISTRATION INSTRUCTIONS
• Make sure that your email account information is properly completed in the Internet
Control Panel. If it is not, please do so now.
• If not already connected to the Internet, do so now.
• Launch VideoLink. You will see a dialog that tells you that your registration is in
progress and that you should check you email for an authentication response.
• Check your email. You should see an email with the subject “Simply reply to
complete your VideoLink.com registration!“ Select this email and click your e-mail application's Reply then Send buttons. This is your way of authorizing VideoLink to sign you up for the free service. DO NOT edit this email in any way. Editing the email may cause the user authentication to fail.
When the GateKeeper server receives your reply, it verifies your e-mail address and registers you as a valid VideoLink user. You will then see a dialog that tells you that you are now a registered user.
• Approved: If you entered a verifiable e-mail address, your Control Strip module
notifies you that your registration is approved and you may begin using VideoLink.
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• Unapproved: If you entered a non-verifiable e-mail address, your Control Strip
module notifies you that your registration is rejected and you may not begin using VideoLink.
There are three states that VideoLink can be in: registered and ready to place/receive calls, not registered, and authenticating. These states are reflected by the icon of the VideoLink control strip module. Read the info below to clarify how the state of the software is shown in the module.
If the VideoLink module has a red "X" on top instead of a red arc, either you have not completed the registration process, or your current VideoLink availability status is offline/disconnected. You are not able to listen for incoming calls.
If the VideoLink module has a red arc on top you are now able to listen for incoming calls.
If the VideoLink module appears gray, VideoLink is currently in the registration process and is communicating with the GateKeeper server to authenticate you.
Are you using multiple e-mail accounts? If you have more than one email account accessing the Internet from your workstation, VideoLink requires re-registration each time a different user logs into the Internet.
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ABOUT THE GATEKEEPER
VideoLink uses an Internet standard name server called a Gatekeeper in order to locate other VideoLink users. The Gatekeeper uses your email address as your internet ‘phone number’ allowing other internet phone users to locate and call you. When VideoLink registers with the Gatekeeper, it will send you an email requesting that you verify your location. This is a security feature that prevents other Internet users from pretending to be you. Your email address will not be used for any purpose other then as a phone number
for Internet Phone calls. It will not be added to any other database or mailing list or be forwarded to any other Internet site or company.
This service is provided free from Smith Micro. The Gatekeeper is a server provided by Smith Micro that all VideoLink users must register with. Your VideoLink software is configured to use the Gatekeeper service by default.
You may disable Gatekeeper access if you like. However, doing so will require that you know and enter the IP address of the person you are calling before you can connect to them. If you do not know how to get their IP address, then you should leave the Gatekeeper enabled and provide your email address in the User Identity panel of the VideoLink preferences.
See the section Changing Internet Options Preferences to learn more about setting preferences regarding the Gatekeeper.
GATEKEEPER SECURITY
The server is maintained in secure environment ensuring that uninterrupted service is provided 24 - 7. Smith Micro personnel do not have access to view any messages or content that is streaming through the Gatekeeper server. This server environment replicates other connectivity type services, such as major Internet Service Providers, local and long distance carriers.
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