Ademco 8DLGW User Guide

User

Reference Guide

Ref: LCP300-L/LCP300-LC

800-21670 10/16 Rev A

Your Honeywell security system is designed for use with devices manufactured or approved by Honeywell for use with your security system. Your Honeywell security system is not designed for use with any device that may be attached to your security system's control or other communicating bus if Honeywell has not approved such device for use with your security system. Use of any such unauthorized device may cause damage or compromise the performance of your security system and affect the validity of your Honeywell limited warranty. When you purchase devices that have been manufactured or approved by Honeywell, you acquire the assurance that these devices have been thoroughly tested to ensure optimum performance when used with your Honeywell security system.

Lyric™ Lock

Your system supports advanced features designed to keep it functioning optimally. These capabilities include: the ability to interact with Honeywell and your dealer’s network for the setup and programming of its features, support for remote software updates and the ability (when enabled by your monitoring dealer) to enhance your security by preventing an unauthorized takeover of the system by another monitoring company. In the event that your dealer has enabled the feature to prevent an unauthorized takeover and you wish to authorize a new company to take over your system, you may request that Honeywell remotely disable this feature. Honeywell will require documentation that you have attempted to contact your existing security dealer and that they have failed to respond, or failed to agree to your request.

TABLE OF CONTENTS

OVERVIEW ..............................................................................................................ERROR! BOOKMARK NOT DEFINED.

About This Guide ...................................................................................................................................... Error! Bookmark not defined.

Basic Functions ..................................................................................................................................................................................................... 5

About the Control Panel ................................................................................................................................................................................. 10

Home Button Status Indications .................................................................................................................................................................. 10

The Tools Menu .................................................................................................................................................................................................. 12

SECURITY ........................................................................................................................................................................................ 14

Security Features ............................................................................................................................................................................................... 14

False Alarm Prevention .......................................................................................................................... Error! Bookmark not defined.

Arming the System .................................................................................................................................. Error! Bookmark not defined.

Disarming the System ...................................................................................................................................................................................... 17

Bypassing Protection Zones .......................................................................................................................................................................... 17

Entry and Exit Delays ....................................................................................................................................................................................... 18

Emergency Alarms ............................................................................................................................................................................................ 19

Chimes/Voice Annunciations ....................................................................................................................................................................... 20

Audio Alarm Verification (Two-Way Voice) ............................................................................................................................................ 21

Built-In Camera ................................................................................................................................................................................................... 21

AUTOMATION: Z-WAVE AND OTHER DEVICES ............................................................................................................. 23

Working with Z-Wave Devices .................................................................................................................................................................... 23

Garage Doors ..................................................................................................................................................................................................... 30

AUTOMATION: SMART SCENES.............................................................................................................................................. 31

Smart Scenes and User Access .................................................................................................................................................................... 31

Creating a Smart Scene .................................................................................................................................................................................. 32

Hold ........................................................................................................................................................................................................................ 35

Run ......................................................................................................................................................................................................................... 35

Show (Review) ................................................................................................................................................................................................... 35

AUTOMATION: VOICE COMMAND ................................................................ERROR! BOOKMARK NOT DEFINED.

Setup ............................................................................................................................................................. Error! Bookmark not defined.

Voice Command Assignment ............................................................................................................... Error! Bookmark not defined.

Using Voice Command ........................................................................................................................... Error! Bookmark not defined.

Counter (Sensitivity Settings) .............................................................................................................. Error! Bookmark not defined.

VIDEO ................................................................................................................................................................................................ 37

Viewing and Naming Cameras ..................................................................................................................................................................... 37

Adding a Camera .............................................................................................................................................................................................. 37

Video Recovery ................................................................................................................................................................................................. 38

USERS AND SECURITY CODES .............................................................................................................................................. 39

User Codes .......................................................................................................................................................................................................... 39

Duress Code ........................................................................................................................................................................................................ 39

Adding Users and Assigning Codes........................................................................................................................................................... 40

Changing Security Codes or the Duress Code ...................................................................................................................................... 40

Deleting a User .................................................................................................................................................................................................. 40

User Settings ....................................................................................................................................................................................................... 41

SYSTEM SETTINGS ..................................................................................................................................................................... 43

Brightness/Volume/Cleaning ....................................................................................................................................................................... 43

Wi-Fi Configuration ......................................................................................................................................................................................... 43

Software Updates ............................................................................................................................................................................................. 44

Slide Show ................................................................................................................................................... Error! Bookmark not defined.

Date / Time ......................................................................................................................................................................................................... 45

Events .................................................................................................................................................................................................................... 45

Keypad .................................................................................................................................................................................................................. 45

TESTING YOUR SYSTEM .......................................................................................................................................................... 46

Testing Sensors (Walk Test) ......................................................................................................................................................................... 46

Testing Communications ............................................................................................................................................................................... 47

Reboot .................................................................................................................................................................................................................. 47

MAINTENANCE ............................................................................................................................................................................ 48

Care and Cleaning ............................................................................................................................................................................................ 48

Battery Replacement ....................................................................................................................................................................................... 48

Communication Module Replacement ...................................................................................................................................................... 50

SYSTEM DISPLAY AND BUTTONS ......................................................................................................................................... 51

WIRELESS KEYS ........................................................................................................................................................................... 53

Key Assignments .............................................................................................................................................................................................. 53

SiXFOB Wireless Key Status Indications ................................................................................................................................................. 53

EVENT LOG CODES ................................................................................................................................................................... 54

GLOSSARY ...................................................................................................................................................................................... 56

FIRE/CO ALARM SYSTEM ........................................................................................................................................................ 57

In Case of Fire .................................................................................................................................................................................................... 57

In Case of Carbon Monoxide Alarm ........................................................................................................................................................... 57

Silencing a Fire/Carbon Monoxide Alarm ................................................................................................................................................ 57

NATIONAL FIRE PROTECTION ASSOCIATION SMOKE DETECTOR RECOMMENDATIONS ........................ 58

Emergency Evacuation ................................................................................................................................................................................... 59

REGULATORY AGENCY STATEMENTS .............................................................................................................................. 60

OWNER'S INSURANCE PREMIUM CREDIT REQUEST .................................................................................................... 61

LIMITATIONS OF THIS ALARM SYSTEM ............................................................................................................................. 63

YOUR SYSTEM INFORMATION .............................................................................................................................................. 64

TWO YEAR LIMITED WARRANTY ......................................................................................................................................... 67

This icon

Means, you can operate the feature…

MyHome Gateway

Total

Connect Remote Services

Total Connect

Overview

The Lyric Gateway combines a security system and home automation with flexibility to operate your system locally using Wi-Fi® connection or remotely over the internet using smart devices and easy to use Apps.

Your system can include wireless sensors to provide burglary protection and smoke and combustion detectors to provide early fire and carbon monoxide (CO) warnings (if installed).

Your Gateway system monitors sensors and system status to initiate alarms and generate alerts. The system can also send alarm and status messages to a central monitoring station via the cellular phone network or the Internet, if programmed to do so.

Convenient methods of operating the Gateway include the following:

• The Gateway’s touchpad

• Your Total Connect™ Remote Services account (for local and remote access)

• The MyHome™ Gateway App (for local access)

• Optional wireless keys (key fobs), Lyric keypads and smart devices.

Download and install the MyHome Gateway™ App and the Total Connect™ App from your smart device’s App Store.

NOTE: The MyHome Gateway App requires connection to the Gateway via the premise’s Wi-Fi router (Ethernet cable or Wi-Fi). The for remote access to the Gateway.

Total Connect App requires internet or cellular connection

About This Guide

Throughout the User Guide, icons help you easily identify which control options are available for different system features:

from the Gateway touchpad.

locally from your smart device using the

locally or remotely from your computer, or smart device using your

account.

or or

In the Navigating with the MyHome Gateway App section, various menu commands are also listed for operating various options. For example, if you see:

For smart devices, download the

Optional wireless keys (key fobs), Lyric keypads or smart devices

App.

Home > Security > Tools > Users

This means: From the MyHome Gateway App Home screen, select Security.

From the Security menu, select Tools. From the Tools menu, select Users.

App.

Note that the illustrations in this document may differ slightly from your system.

Press

Arm

and enter

Arm

and enter

Disarm

silence

and enter your user code. Repeat to silence alarms/alerts

Emergency

Then press:

Press

Access Security features

on the Home screen

Arm

and enter your user code

Arm

and enter your user code

Disarm

silence

and enter yo

alarms/alerts

Emergency (Panic)

Use the Gateway Touchpad Emergency programmed to do so, use your wireless key (key fob) to signal an emergency.

Select Brightness

Select Volume

Select

VOICE

Select

CHIME

Press

on the Home screen

Basic System Functions

Security

in Home mode

in Away mode

system &

in Away mode

in Home mode

system &

alarms

your user code

ur user code. Repeat to silence

notifies the monitoring company of the emergency type (if programmed to do so)

options or, if

Video

Press on the Home screen to view and configure Wi-Fi cameras

Control Panel Settings

Press (Settings) on the Home screen

Gateway key brightness

Gateway volume

Voice announcements volume

Chime volume (count-down beeps, other sounds)

or deselect

and use the slider

Automation Features

Operate & manage Z-Wave® devices

Create & manage Smart Scenes

Press

Master User

code.

(Events)

(Advanced) and select Walk Test or Comm. Test

(Date Time)

(Keypad)

(WiFi Config)

Common Master User Functions

Add, delete or modify user codes

View a list of System Events

System tests

Set Date and Time

View a list of smart devices paired to your Gateway

Network Config

(Security) then , (Tools) and enter your

(Users)

zones

Home > Security > Tools . Master User Code > Events

Fire/CO Alarm System

Bypass

Chime

Users and Security Codes

NOTE

Gateway Touchpad

MyHome Gateway

Alert

Alarm

To silence the sounder, disarm the system

Clearing an Emergency Alarm

Security Features

NOTES: • For the Lyric Gateway to report alarms over the internet, your Wi-Fi network MUST

have power at all times.

• You must arm your security system in order for it to sound alarms.

Sensors and Zones

Fire Protection

Carbon Monoxide

Burglary Protection

Your system’s sensors are assigned to numbered

that correspond to areas of your home. For example, the sensor on an entry/exit door might be assigned to Zone 03, a device in a bedroom to Zone 06, and so on.

When alarms or trouble conditions occur, you can find information about the zone number and a description of the sensor involved using the MyHome Gateway App. [

]

Fire protection is always active when the system is operating normally. An alarm sounds if a fire condition is detected. See

for important information about fire protection, smoke detectors and planning emergency exit routes.

Carbon monoxide (CO) detectors, if installed, are always active and sound an alarm if a carbon monoxide condition is detected. See

for more information.

Gateway provides HOME and AWAY burglary protection. HOME mode protects windows and exterior doors, allowing you to move around inside

your home without setting off an alarm. (This mode may be referred to As STAY mode in Total Connect.)

AWAY mode protects the entire premises, including interior motion detectors, if present.

Both modes offer an entry delay period that allows you to reenter the home without setting off an alarm. For long periods such as vacations, the entry delay can be turned off while arming the system.

Gateway also allows you to The system also features

selected sensors before arming the system.

mode, which can alert you to the opening of protected

doors and windows while the system is disarmed.

Security (User) Codes

At the time of installation, the installer asks the homeowner to choose a personal 4-digit security code, known as the “Master User code”.

Other users can be added, typically with less control over the system than the Master User. See

A user code is required when arming or disarming and for some other functions.

User Code Error (Keypad Lockout)

If “X” invalid user codes are entered, the system locks out additional code entry attempts for a period of time. Additional user code entry attempts will not be accepted until the lock out period ends.

: The system can be Quick Armed while in Lockout mode, but cannot be

disarmed.

Alarms Alarms are signaled by the internal sounder’s on the

devices running The Gateway Touchpad’s status shield and screen indicates

and shows the zone(s) where the alarm has occurred. After 15

App. (Alarms will also sound on external sirens if used).

blink red; the MyHome Gateway App

seconds, the sounder stops temporarily and the system begins voice announcements of relevant zone information.

After the zones are announced, the panel’s sounder resumes sounding. Alarm sounds and voice announcements alternate until the system is disarmed or until alarm bell timeout occurs. If the system is connected to central monitoring, an alarm message is sent.

displayed on the MyHome Gateway App screen, indicating Memory Of Alarm an Alarm is

. The zone(s) causing the alarm remain

held in memory. See of alarm.

and on the smart

for more about clearing memory

Audio Alarm Verification

Allows your central monitoring station to listen to or talk with individual(s) on the premises (if programmed to do so).

Restart Timer

MyHome Gateway

Silent Exit

MyHome Gateway

Quick Exit

MyHome Gateway

False Alarm Prevention

Many false alarms are caused by minor problems, such as a door or window left open when exiting the home. Gateway includes several features to help prevent false alarms. Note that some are optional or must be programmed by the installer. Disabling these features may increase security, but may also increase the chance of false alarms.

Your installer can help you decide how to use and customize these features. A brief explanation of false alarm prevention features follows, along with advice on what to do if false alarms occur.

Entry Delay

Exit Delay When arming the system, the Exit Delay period begins, allowing household

Exit Time Restart

Exit Delay Restart/Reset

Alarm Reporting Delay

When the system is armed, Entry Delay is the time period allowed to disarm the system with a user code after an entry door is opened. Failure to disarm the system during the Entry Delay causes an alarm. The delay period is set by your installer.

members to exit through entry/exit doors without triggering an alarm. Entry/exit doors must be closed before the exit delay ends. The delay period is set by your installer.

After a false alarm, disarm the system and contact your monitoring company. They will verify your security code or password, preventing unnecessary calls for emergency response.

If you leave the premises and enter again before the exit delay has expired, the exit delay restarts, giving you more time to leave without causing an alarm.

With 10 seconds left to exit, the Gateway begins beeping quickly, indicating that an alarm will occur if you don’t exit or disarm the system immediately.

If this occurs, disarm the system and arm it again when you are ready to leave.

You can restart the Exit Delay by pressing App screen.

Gateway is programmed to wait for a brief period between sounding a burglary alarm on the premises and sending an alarm message to your monitoring company. This delay allows you to disarm the system before an alarm message is sent in error.

on the

Exit Alarms False alarms can be caused by leaving the house and forgetting to close the door. If

this happens, Gateway sounds an alarm and displays an Exit Error.

The alarm reporting delay gives you time to disarm the system before an alarm message is sent.

Silent Exit Press

for exit countdowns in most situations. Voice confirmation of arming status is not muted. Silent Exit doubles the Exit Delay time.

Quick Exit Press

armed and someone needs to leave the premises. This restarts the exit delay, allowing you to exit the premises without having to disarm and re-arm the system.

on the

App screen to mute the beeping sound

App screen when the system has been

The System Status Shield indicates system status with these behaviors:

Green, steady

System is ready to be armed

Green, blinking

System is not ready to be armed. Red, steady

System is armed

Red, blinking slowly

Entry delay countdown started; enter your user code to

Red, blinking rapidly

System is in Alarm

White, steady

System is in user code entry mode

See the Emergency section for information on silent alarms.

About the Gateway Touchpad

The Lyric Gateway Touchpad is designed to operate your basic security features. Also, you can quickly see your system status by which items on the Touchpad are lit.

The System Status Shield and arming options are always lit to show system status at a glance. Emergency is also always lit, so it is easy to find, when needed. The other options on the touchpad light only when needed.

NOTE: If the Gateway loses AC power, Alert begins to blink slowly after 15 minutes on

battery backup and all other lights on the Gateway are off. In this situation, although the Emergency light is off,

Emergency functions remain available.

System Status Shield Indications

slowly

disarm the system

If programmed to do so, two-way Voice Communication may be active when the system is in Alarm. [See your installer to program this feature.]

Function

Description

MyHome Gateway

not

Press

and enter…

The system…

Press

Then…

programmed up to do so

To Cancel and Clear an Emergency Alarm that has been triggered

User Code

Press

Then…

The Gateway announces the system Alert condition and suggested actions.

System Sounds

Beeping accompanies entry/exit countdowns, pressed buttons and other functions*

Volume adjustable for voice announcements, chimes and most sounds (adjusted through the

™ App)

Alarms signaled by the Gateway’s built-in sounder and external sirens/speakers (if installed).

Alarm volume is

adjustable.

System Arming Options and LEDs

When any of the arming options is pressed, the numbers light. Use the Gateway for basic security functions:

for

3 seconds

for

3 seconds

enter your user code Arms in Away mode

--- Quick Arms in Away mode

enter your user code Arms in Home (Stay) mode

--- Quick Arms in Home (Stay) mode

enter your user code Is Disarmed

System Emergency Options

Depending on your system set up, when an Emergency Type option is pressed, emergency messages can be sent to your monitoring company (if programmed to do so).

Refer to the Emergency Alarms section of the Navigating with the MyHome Gateway App for additional details.

The system Emergency Type options appear.

The system sends an emergency message to the monitoring company,

Cancel must be pressed while blinking to cancel the Emergency before it is sent.

The Alarm will silence and the system will announce the status.

Check for alarm details on MyHome Gateway App or Total Connect Remote Services.

Enter a User Code again to clear alarms.

System Alert

If the system experiences a condition, such as AC power loss, connectivity or a communication problem, the

Alert blinks.

Function

Press…

Then…

Allows you to...

Security

Select from the Automation

Video

View and configure system cameras;

Smart Scenes

View and run automation scenes to operate Settings

Adjust the Gateway touchpad and LED

Software Update Notifications

Software updates for the Gateway are published periodically. Certain critical updates are installed automatically. After updates of this type, information about the update are found by

using the

Messages option on the MyHome Gateway App Home screen ???.

Navigating with the MyHome Gateway App

Use the MyHome Gateway™ App to manage your System Security, Automation, Smart Scenes, Video and Settings:

The Home Menu

Operate and manage the security features

* Smart Scenes are created and deleted using Total Connect Remote Services.

options on the next screen.

and

Master User Code

--- Manually operate your Z-Wave devices

---

and access other features of your Gateway system.

Add or delete Z-Wave Devices

manage video recovery functions

your system for convenience, comfort, energy savings and security*

brightness and the announcements and chime volume

NOTE: Pressing Home from any screen returns you to this Home screen.

Users and Security Codes

Events

Maintenance

System Settings

Keypad

Date and Time

Network

Configuration

The Tools Menu

Home > Security > Tools

NOTE: The Master User code is required to access Tools.

This menu offers access to most of Gateway’s important settings and maintenance functions.:

Users

Events

Advanced

Keypad

Date/Time

Network Config

Arrow)

(Back

Return to the Security menu.

The Master User can add/remove other users and control users’ access to features. See

View and export (?) system event logs. See

Access to software upgrades, tests and user maintenance functions. Includes features found in

Manage smart devices paired to your Gateway. See

Set the system’s calendar and clock. See

Configure Wi-Fi connection to the Gateway. See

and

Security

Home > Security

IMPORTANT

If the Gateway is beeping rapidly when you enter the premises, an alarm has occurred and an intruder may still be nearby.

LEAVE IMMEDIATELY and CONTACT THE POLICE from a safe location.

Security Features

NOTES: • For the Lyric Gateway to report alarms over the internet, your Wi-Fi network MUST

have power at all times.

• You must arm your security system in order for it to sound alarms.

Arming the System

The MyHome Gateway App displays the system arming status, top and center of the screen:

Ready to Arm = the system is ready to be armed.

Not Ready To Arm-Fault = one or more zones are faulted. The system cannot be armed until

all zone faults are fixed or bypassed.

Armed [Home, Away, Custom, etc.] = the system is armed, and arming mode description.

Before arming your system, all protected doors, windows, and other protection zones should be closed or bypassed (see

To change the volume of countdown sounds and security status voice announcements, see

System Settings.

Bypassing Protection Zones).

zones.

selected zones unprotected.

sensors.

are not expected to open at all

Entry Delay is eliminated immediately if an exterior door is opened.

Quick Arm

Used to arm the system in any mode without entering a user code, if programmed

NOTE: A user code is always needed to disarm the system.

This option is enabled by your

installer.

Arming states include

Arm Away

For times when no one is home; protects all perimeter and interior

Arm Home

For times when the house is occupied; protects only perimeter zones.

Arm Custom

Arms the system with pre-selected zones bypassed.

Bypass

This feature allows you to arm the system while intentionally leaving

Arm Night

For times when the house is occupied; protects perimeter zones and selected interior motion sensors if used. Other interior zones are unprotected. Enabled by your installer and only used with interior motion

Instant For times when Entry/Exit doors

. When the system is armed, an alarm occurs

Auto Home If you arm the system in the “Away” mode but no one exits, the alarm system

automatically changes to the “Home” mode. This helps to prevent unwanted alarms when someone remains on the premises. Disarm the system and Arm Away again when you are ready to leave.

Arm Away

Security > Arm Away

By default, this mode’s exit delay countdown is accompanied by a beeping sound.

For a silent exit, press Silent Exit first.

• The system beeps twice and announces “Armed Away; exit now”. The exit delay countdown begins.

• Press Restart Timer if you need more time to leave.

• Leave the premises and close the door before the countdown ends.

• The system arms in Away mode. (Door and window sensors and interior motion

sensors are active.)

Arm Home

Security > Arm Home

By default, this mode’s exit delay countdown is silent.

• The system beeps three times and announces “Armed Home; exit now”. The exit delay countdown begins.

• Press Restart Timer if you need more time to leave.

• The system arms in Home mode. Door and window sensors are active, but interior motion

sensors are not active.

Arm Custom

Security > Arm Custom

Use this option to pre-set zones for bypass when arming the system. You can also enable or disable the entry delay.

1. Select Arm Custom to display a list of zones.

2. Select the zones you wish to bypass when arming the system.

3. Select Arm Custom on the zone list screen.

4. A numerical keypad appears.

Select Entry Delay if desired. (See Instant Mode for more about disabling Entry Delay.)

5. Arm the system by entering a user code.

6. The exit delay countdown begins.

7. If leaving, leave the premises and close the door.

Bypassed zones are left unprotected. NOTE: The next time Arm Custom is used, the same zones that were previously

selected are highlighted on the zone list screen. If desired, select different zones for custom arming.

Instant Mode

Security > Arm Custom

In Instant mode, an alarm occurs immediately when a protected Entry/Exit is opened. There is no delay during which a code can be entered to disarm the system.

1. Select Arm Custom to display the zone list screen.

2. If any zones have been previously set for bypass, deselect them.

3. Press Arm Custom.

4. When the keypad appears, de-select Entry Delay.

5. Enter a user code to arm the system and leave the premises during exit delay.

Arm Night

Security > Arm Home

Arm Night

1. Select Arm Home to display the keypad.

2. Select Arm Night and then enter a user code.

3. The system beeps and announces “Armed Night Home mode”. Exit delay begins.

4. The system arms in Arm Night mode. Doors and windows and pre-selected interior

must be enabled by your security professional.

Press Restart Timer if you need more time to leave.

zones are active.

Disarming the System

Security > Disarm

NOTE: Disarming the system also silences audible alarms and trouble alerts.

IMPORTANT SECURITY NOTICE Your wireless key (key fob) is similar to your keys or access card. If lost or stolen, another person can compromise your security system. Immediately notify your Dealer/Installer of a lost or stolen wireless key. The Dealer/Installer will then remove the wireless key programming from the security system.

To disarm your security system:

• The system beeps and announces “Disarmed”, followed by alerts about system readiness, if any. The announcement

• “Check system” indicates a faulted sensor or problems in the Gateway itself.

In most situations, if a valid user code is not entered within 30 seconds of pressing Disarm, the Home screen reappears, and the system remains armed.

NOTES: • If a valid code is not entered by the time the entry delay ends, an alarm occurs.

• The Guest code and the Installer code can only disarm the system if that code was used to arm the system. If the Quick Arm option has been used, neither the Guest Code nor Installer Code can disarm the system.

User Code Error: When the screen displays User Code Error, it means too many invalid user

codes have been entered. The system will not accept additional user code entries for 15 minutes (lockout period).

Bypassing Protection Zones

Bypass allows arming the system while intentionally leaving selected zones unprotected.

Bypassed zones will not trigger an alarm.

NOTES: • Fire and Carbon Monoxide (CO) and Emergency zones cannot be bypassed.

• Bypassed zones are automatically un-bypassed when the system is disarmed.

To Bypass zones:

1. Before arming the system, press Zones on the Security menu. A list of your system’s zones appears. Faulted (open) zones are shown in red or

Use the up and down arrows to scroll through the list of zones.

2. Select the zone(s) to be bypassed.

3. Press Bypass at the bottom of the screen. A keypad appears. At the bottom of the screen, you can Bypass All Faulted, which selects all zones with

faults or other issues. Press Select All to toggle through options for selecting zones.

4. Enter a user code. The zone list reappears with the Bypass icon shown for the affected zones.

5. Arm the system as usual.

orange.

Press Clear Bypass to un-bypass any previously bypassed zones. Any zones with faults must be addressed before arming the system.

Entry and Exit Delays

NOTE: Entry and exit delay times are programmed by your installer. There is room to jot

them down in

Entry Delay

Entry delay allows time to disarm the system when entering the premises. If the system is not disarmed before the entry delay period ends, an alarm occurs. If programmed, the Gateway beeps during the entry delay period as a reminder to disarm the system.

Two different entry delay periods can be programmed. The first is for the primary entrance, typically, the front door. The second can be used for a secondary entrance, where more time might be needed to walk to the Gateway to disarm the system.

Exit Delay

Exit delay begins immediately after the system is armed, providing time to leave through the designated exit door without causing an alarm. In most situations, the MyHome Gateway App screen displays a countdown of the remaining time. The exit door must be closed before the end of the exit delay.

Typically, the system beeps slowly when counting down to Arm Away and the beeping speeds up during the last 10 seconds of the delay period. The exit beeps cannot be silenced unless

Restart Exit Delay

The Restart Timer option appears only if the option has been programmed by the installer. Exit delay can be restarted once.

Silent Exit is selected.

Your System Information, near the end of this guide.

Exit Alarm

This option helps minimize false alarms sent to the monitoring company. Exit Alarm must be

enabled by your installer.

Exit delay begins whenever the system is armed.

• If an exterior door or protected interior zone is faulted during the exit delay (and remains faulted when the exit delay ends), an exit alarm occurs and an begins.

• If the system is disarmed before the entry delay ends, the alarm sound stops and the message

• No message is sent to the monitoring company. Any open zones must be secured before the exit alarm condition can be cleared.

To clear the display, press Disarm and enter a security code.

• If the system is not disarmed before the entry delay ends, and an entry/exit door or interior zone is still open, the alarm sound continues and an the alarm monitoring company, along with a “Recent Close” message (if the Recent Close

option is enabled).

• The message Alarm Exit Error appears. Faulted zones are also displayed. The alarm will continue to sound until the system is disarmed or timeout occurs.

To stop the alarm, disarm the system. The message Alarm Cancelled will be displayed.

Alarm” and faulted zones continue to be displayed.

“ To clear the display, press Disarm and re-enter the security code. An exit alarm (“Alarm – Entry Exit”) also occurs if an entry/exit door or interior zone is faulted

within two minutes after the end of the exit delay.

Alarm Cancelled and any faulted zones appear.

entry delay countdown

Exit Alarm message is sent to

Fire

Police

Medical

Local

Silent emergency

Requires connection to a monitoring company.

Audible emergency

Personal emergency

Aux alarm

Fire alarm

Local alarm

Emergency Alarms

Available Emergency modes may vary, depending on the options programmed by your installer.

IMPORTANT

Use the Gateway Touchpad to trigger an Emergency. An Emergency can be canceled or cleared from the Gateway Touchpad, the MyHome Gateway App or Total Connect.

Activating an Emergency Alarm

1. Press on the Gateway.

2. Press the appropriate Emergency type option on the Touchpad.

Depending on the Emergency mode selected, an alarm tone sounds and the appropriate alarm icon appears on the MyHome Gateway screen.

Pressing Police can send a silent message to your monitoring company if programmed to do so. Verify this setting with your installer.

Common Emergency Icons

Alerts the monitoring company that a fire condition exists. (Displays Fire Alarm 995 Main Fire)

Alerts the monitoring company that a police emergency exists.

Types of Emergency Alarms

(Displays Alarm 999 Police, default is silent)

If programmed, alerts the monitoring company to other types of emergency. (Displays Alarm 996 Main Medical)

Activates sirens and sounders on premises without alerting the monitoring company. (Displays zone 998)

(silent alarm)

(audible alarm)

Cancelling an Emergency Alarm from MyHome Gateway

Depending on the type of Emergency alarm in effect, a keypad may appear immediately after the alarm is initiated.

1. Enter a user code to cancel the alarm.

2. The audible alarms stop and Alarm Cancel appears.

If a silent alarm has been activated and the Home screen is displayed:

1. Select Security on the Home screen. Typically, a Disarm icon appears; a Security status message such as “

2. Press Disarm and enter a user code.

3. The screen changes to the normal Security menu.

Sends an alarm signal to the monitoring company, but triggers no audible alarms or display (on either the Gateway Touchpad or MyHome Gateway screen.)

Sends an emergency message to the monitoring company, if connected. A loud, steady tone sounds at the Gateway and external sounders if connected, and an alarm appears on the MyHome Gateway App screen.

Sends an emergency message to the monitoring company if connected and sounds at the Gateway and MyHome Gateway App, but not at external sounders. An alarm icon appears on MyHome Gateway.

Sends a fire alarm message to the monitoring company if connected. A unique tone sounds at the Gateway and MyHomeGateway and external sounders are activated if connected. A Fire alarm icon appears on MyHome Gateway.

If programmed, activates the sirens and sounders on the premises without sending a message to the monitoring company.

Alarm” may be displayed.

Clearing an Emergency Alarm

After a Emergency alarm is cancelled, the Gateway continues to display zone information associated with the alarm (this feature is known as

To cancel and silence the alarm, enter a user code. To clear memory of alarm on the screen, enter the user code again. Memory of alarm can also be dismissed with these steps:

1. Cancel and silence the alarm with a user code as above.

2. Select Zones on the Security menu. The zone number associated with the type of alarm appears.

3. Press Clear Alarms at the bottom of the screen.

4. Enter a user code. The Zones screen displays “No items to display!”

5. Press  to return to the Security menu or press the Home button.

Chimes/Voice Annunciations

The Chime feature is intended for convenience and is not intended for life safety purposes or pool alarm and does not meet the requirements of UL 2017.

Volume/Mute

Home > Settings

NOTES: • Chime and voice volume/muting can only be changed when the system is

disarmed.

• Voice annunciations are controlled by enabling or disabling Chimes.

• Voice annunciations should not be confused with Gateway’s Error! Reference source not found. or Two-Way Voice (Audio Alarm Verification) features.

Gateway can give audible notifications when a protected zone opens while the system is disarmed. With Chimes enabled three beeps (or a selectable tone) sound at the Gateway when a protected zone is opened. If programmed, a voice announcement also sounds.

1. On the Home screen, select Settings.

2. Select Chime to enable chime sounds and voice annunciations. To mute all, de-select. For chime sounds only, de-select Voice.

3. Adjust volume with the slider.

4. Press Save.

Setting Chime Sounds

Home > Security > Zones

NOTES: • Chime sounds can only be changed when the system is disarmed.

• Sounds can be changed only for door, window and motion sensors. Sounds associated with smoke and CO detectors cannot be changed.

Memory of Alarm).

IMPORTANT

Different sounds can be assigned to the sensors in your system.

1. On the Zones menu, press Select All repeatedly to choose Select Chime. A list of sensors appears.

2. Select a sensor. The Gateway displays available sounds.

3. Press repeatedly to choose a sound. (Options include Disabled.)

4. Press  to save your selection and return to the Security menu.

Audio Alarm Verification (Two-Way Voice)

This feature allows your central monitoring station to listen to or talk with individual(s) on the premises when an alarm has occurred (if programmed).

NOTES: • System announcements are disabled when this feature is active.

• Fire and CO alarms will prevent Audio Alarm Verification from operating.

• New Fire or CO alarms will terminate Audio Alarm Verification operation.

• Burglar alarms occurring during Audio Alarm Verification operation do not interrupt operation and are reported immediately after operation concludes.

• Audio Alarm Verification modes are controlled by the central station.

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