Ademco 4286 VIP User Guide

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Table of Contents

INTRODUCTION ...........................................................................................................................1

General Information.................................................................................................................1

Type of Telephone Required....................................................................................................1

Phone Access Code ...................................................................................................................1

OPERATING INSTRUCTIONS.....................................................................................................2

Introduction..............................................................................................................................2

Summary...................................................................................................................................2

Operating Overview From An On-Premises Phone......................................................................3

Accessing The Security System Using An On-Premises Phone...................................................4

Operating Overview From An Off-Premises Phone .....................................................................5

Accessing The Security System Using an Off-Premises Phone ..................................................6

Telephone Systems Equipped with Answering Machines.....................................................7

Executing System Commands Via The Phone..............................................................................8

Telephone Keypad Command Functions.......................................................................................9

System Commands That May be Executed Via the Phone....................................................9

Typical System Command Entries ..............................................................................................10

Confirmation of Successful System Command Entries..............................................................11

Example of a Call-in From Outside .............................................................................................12

On-Premises Phone Access Restrictions......................................................................................13

Off-Premises Phone Access Restrictions.....................................................................................14

System Status Reports .................................................................................................................15

System Status Reports Not Annunciated....................................................................................18

Conditions That Terminate a Phone Access Session..................................................................19

Protection Against Outside Tampering.......................................................................................20

What to do in Case of Repeated Tamper Messages..............................................................20

Turning Remote Phone Access On or Off....................................................................................21

Using the Relay Command Mode ................................................................................................22

Using the Phone Panic Feature ...................................................................................................23

Using the Novice Voice Menu ......................................................................................................24

Programming Speaker Output Mode ..........................................................................................25

About the Speaker Output .....................................................................................................25

Voice Menu for Programming Speaker Output Mode..........................................................25

Table of Contents (cont’d)

If You Have Difficulty with Phone Access to the Security System............................................27

If You Have Trouble With Your Regular Telephone Service .....................................................29

FCC Part 15 Statement................................................................................................................30

FCC Part 68 Statement................................................................................................................31

Limited Warranty.........................................................................................................................32

For conventional operation of the security system, refer to the security system's User's Manual.

For information regarding the limitations of the entire security system, also refer to the security system's User's Manual.

THIS DEVICE COMPLIES WITH FCC RULES, PART 68. FCC REGISTRATION No. AC3USA–74659–KX–N RINGER EQUIVALENCE: 1.0B

iii

General Information

ADEMCO’s VIP (VISTA Interactive Phone) Module permits you to control your security system via a Touch-tone phone (either on premises or by a call-in when away). With this module you can do the following:

• Receive synthesized voice reports regarding your security system status over the phone

• Arm and disarm the security system and perform most function commands using the telephone keypad. Voice comments or confirmation tones are provided over the phone as confirmation after any function command is entered

• Option to have synthesized voice reports routed to an external speaker

• Monitor and/or change thermostat settings over phone line

• Turn certain lights/appliances on and off via the telephone (Relay

Command Mode), if your system includes this feature.

Type of Telephone Required

Introduction

The phone used for phone access must have Touch-tone capability. An off-premises phone that does not have Touch-tone service and uses

Pulse for dialing may not permit switching to Touch-tone after dialing; in such a case, system access from that phone will not be possible.

Phone Access Code

Your installer has assigned a special 2-digit phone code to enable you to access the security system via a phone. This code consists of a number from 1–9, followed by a ✴ or #.

Operating Instructions

Introduction

The instructions that follow describe how to access your security system via a Touch-tone phone, either on or off the premises, and describe how to perform system commands via the phone. Also provided is a detailed explanation of the status report that will be heard immediately following phone access to the system, and other helpful information regarding the various operating features of this phone system.

For your convenience, two operating overviews (accessing the system from an on-premises phone, and from an off-premises phone) are provided in easy-to-follow charts on pages 3 and 5. These charts are followed by step-by-step operating instructions which provide more detail.

If you encounter any difficulty with the operation of the phone access system, refer to the section entitled, “If You Have Difficulty With The Phone System” on page 27 for help.

Summary

When attempting to access the security system from a phone that is on premises, you must enter your assigned 2-digit phone code; when accessing the system from outside the premises, phone prompts will ask you to enter your 2-digit phone code and your 4-digit system code. Successful access to the security system will be possible only after correct entry of the requested codes.

After accessing the security system via the phone, an automatic status report on the system is provided by the phone module. During this report, or immediately following it, you can execute virtually any system command via the keypad on the phone, using the same key entries normally performed at the wired keypad. Confirmation of each successful command entry is also provided over the phone.

Operating Overview

from an On-Premises Phone

If the System is in Alarm, a voice

prompt to enter the 4-digit

System code will be heard. After

entry of this code, the alarm will

turn off and the Status Report

will immediately begin.

Pick up

any

Dial Tone

phone on premises

In some systems, a voice

prompt for entry of the 4digit System code will not occur. To turn the alarm off, enter an OFF command (System code + OFF) during a pause in, or immediately following, the Status Report.

Enter 2-digit Phone Code

If the System is not

in alarm, the System

says “HELLO”, then

Status Report begins.

if desired (4-digit System

code plus OFF, STAY, AWAY,

MAX, etc.) during a pause

in, or immediately following,

Confirmation of successful

Enter a system command

If no keys are pressed,

NOVICE MENU OF

SYSTEM COMMANDS

will be annuciated.

TYPICAL TELEPHONE KEYPAD WITH EQUIVALENT COMMAND FUNCTIONS

OFF AWAY STAY

MAX TEST †BYPASS

GHI

INST CODE CHIME

PRS

READY

ABC

JKL

TUV

OPER

QUICK-ARM

execution of the command

will be heard in the form

of an appropriate voice

“beeps” on the phone.

DEF

MNO

WXY

†

ON-PREMISES ONLY IF PROGRAMMED

the Status Report.

announcement and

Accessing the Security System

For

Using an On-Premises Phone

Step-by-Step Procedure

To access the security system from on-premises, proceed as follows:

1. Pick up the phone and listen for dial tone.

2. Enter your 2-digit phone code via the telephone keypad to access the system.

If the security system happens to be in alarm, a phone prompt to enter your 4-digit system code will be heard ("Enter System Code"). If so, enter your system code at this time – this will automatically cause the alarm to turn off. *

There is a 20-second time limit in which to enter the system code. *

In some systems, a phone prompt for system code will not be heard, and you should enter an OFF command (your 4-digit system code plus OFF) to turn the alarm off, as indicated in step 4.

Listen to the Status Report. A status report will be heard on

the phone, starting with the word "HELLO", and followed automatically by a description of the status of the security system. A detailed description of the status report begins on page 15.

Enter the System Command. During a pause in, or

immediately following, the status report, you can execute system commands (such as arm, disarm, etc.) using the keypad on the phone. See

Executing System Commands Via The Phone

on page

8 for more detailed information. DO NOT PRESS ANY KEYS

DURING THE SYNTHESIZED VOICE ANNOUNCEMENT S. Hang up the phone when finished.

If The On-Premises Phone System Does Not Subscribe To TouchTone Service:

system need not subscribe to Touch-tone service,

Touch-tone-capable

switching). Switchable phones should be set fo r TONE prior to attempting phone access, phone access session is completed.

access to the security system, the on-premises phone

provided the phone is

(i.e. the phone is equipped with TONE/PULSE

and then returned to the PULSE position

when the

Operating Overview

OFF AWAY STAY

ABC

QUICK-ARM

READY

DEF

MAX TEST †BYPASS

JKL

MNO

GHI

INST CODE CHIME

TUV

WXY

PRS

OPER

ON-PREMISES ONLY IF PROGRAMMED

†

TYPICAL TELEPHONE KEYPAD WITH EQUIVALENT COMMAND FUNCTIONS

Dial

premises

phone

number

If an

answering

machine

responds

If security

system

responds

directly

(even if in

Alarm)

If someone

answers

the phone

(family

member,

etc.)

2 long tones,

followed by

“HELLO,

ENTER PHONE

CODE NOW”

Enter

your 2-digit Phone

Code.

Enter your 2-digit

Phone Code in

pause at the

beginning of, or

pause during, the

outgoing message.

Enter your 2-digit Phone

Code within the first 20

seconds of the pick-up (ask

that person to hold for a few

seconds while you access

the system). When you

have accessed the system,

all phones on the premises

will disconnect and that

person can hang up.

System says

“ENTER SYSTEM

CODE NOW”

Enter your 4-digit

System Code

If system is in Alarm,

and you wish to turn

it off, enter an OFF command (System

code + OFF) during a

pause in, or immedi-

ately following, the

Status Report.

Status Report begins

Confirmation of suc-

cessful execution of

the command will

be heard in the form

of an appropriate

voice announce-

ment and “beeps”

on the phone.

On the same line.

If no keys are

pressed,

NOVICE MENU

OF SYSTEM

COMMANDS will

be annuciated.

Enter a system

command if

desired (4-digit

System code plus

OFF, STAY, AWAY,

MAX, etc.) during a

pause in, or imme-

diately following,

the Status Report.

from an Off-Premises Phone

Accessing the Security System Using an Off-Premises Phone

The security system can be accessed from any outside Touch-tone phone, provided remote access has not been turned off. If turned off, the following words will be heard when accessing your security system via the phone: "CALL IN TO SYSTEM OFF. "

Step-by-Step Procedure

To access the security system from off-premises, proceed as follows:

1. Dial the premises phone number.

ABC

If the security system answers the call directly (even if the system is in alarm).

You will hear 2 long tones followed by a “click,” and then the words

ENTER PHONE CODE NOW.”

phone code.

Enter your 2-digit

“HELLO,

2. When you have entered your 2-digit phone code, the words "ENTER SYSTEM CODE NOW" will be heard.

3. Enter your 4-digit system code. As a safety feature, only up to three attempts are allowed in which to enter each code (phone code and system code), after which time the call-in will be aborted.

If an answering machine responds to the call.

Enter your 2-digit phone code during a pause at the beginning of, or during a pause in the outgoing message. phone code starts recording.

NEVER

after

the machine

enter the

If someone answers the phone (a family member for example).

Enter your 2-digit phone code within the first 20 seconds of the pick-up. Notify that person that you are about to access the security system and that they should hold on for a few seconds while you enter your 2-digit phone code. When you have accessed the system that phone* will disconnect and can be hung up.

* Also all others on the same line.

Accessing the Security System

Using an Off-Premises Phone (cont’d)

4. If both codes (phone code and system code) were entered correctly, the system will be accessed and will automatically provide a status report of the security system. See System Status Reports on page 15.

If either code was entered incorrectly, the system will wait for the correct entry of each code, as before. If the key input limit is exceeded, there will be a disconnect.

Once the system is accessed successfully and the status report begins, you can then execute system commands (such as arm, disarm, etc.) using the keypad on the phone. See Executing System Commands Via the Phone that follows on page 8.

Telephone Systems Equipped with Answering Machines

The 2-digit phone code should be entered during a pause* in the outgoing message on the answering machine. In some cases, it may be necessary to re-record the outgoing message on the answering machine to allow a pause of about 2 seconds at its beginning to permit entry of your 2-digit phone code when calling in from outside. The person who installed your security system should have instructed you in the proper procedure.

The reason for entry during a pause is that touch tones (produced by entry of the 2-digit phone code) might not be received by the security system while an answering machine's outgoing phone message is on the phone line. Also, the 2-digit phone code should be entered before the answering machine starts recording to prevent the phone code tones from being recorded, and later played back if the answering machine has a remote message playback feature.

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