Adder Technology ADD0038-1 User Manual

About this manual

SmartView XPro - Installation and Use
First edition (April 2001) (c) 2001 Adder Technology Ltd.
Part No. ADD0038/1 www.addertec.com

All rights reserved. Whilst every precaution has been taken in the preparation of this
manual, Adder Technology Ltd assumes no responsibility for errors or omissions.
Neither is any liability assumed for damages resulting from the use of the information
contained herein. We reserve the right to change the specifications, functions and
circuitry of the product without notice. All trademarks acknowledged.

Safety information

For use in dry, oil free indoor environments only.
Do not attempt to service the SmartView XPro yourself.
Follow all warnings and instructions marked on the SmartView XPro, its power

adapter and its accessories.

Warning - live parts contained within power adapter.
No user serviceable parts within power adapter - do not dismantle.
Plug the power adapter into a socket outlet close to the SmartView XPro.
Replace the power adapter with a manufacturer approved type only.
Do not use power adapter if power adapter case becomes damaged, cracked or

broken or if you suspect that it is not operating properly.

If you use a power extension cord with the SmartView XPro, make sure the total

ampere rating of the devices plugged into the extension cord does not exceed the
cord’s ampere rating. Also, make sure that the total ampere rating of all the
devices plugged into the wall outlet does not exceed the wall outlet’s ampere
rating.

Warranty

Adder Technology Ltd warrants that this product shall be free from defects in
workmanship and materials for a period of XXXX years from the date of original
purchase. If the product should fail to operate correctly in normal use during the
warranty period, Adder will replace or repair it free of charge. No liability can be

SmartView Installation and Use Page 1

accepted for damage due to misuse or circumstances outside Adder’s control. Also
Adder will not be responsible for any loss, damage or injury arising directly or
indirectly from the use of this product. Adder’s total liability under the terms of this
warranty shall in all circumstances be limited to the replacement value of this
product. If any difficulty is experienced in the installation or use of this product that
you are unable to resolve, please contact your supplier.

Radio Frequency Energy

Shielded cables must be used with this equipment to maintain compliance with radio
frequency energy emission regulations and ensure a suitably high level of immunity
to electromagnetic disturbances.

European EMC directive 89/336/EEC

This equipment has been tested and found to
comply with the limits for a class B computing
device in accordance with the specifications in
the European standard EN55022. These limits
are designed to provide reasonable protection
against harmful interference. This equipment
generates, uses and can radiate radio frequency
energy and if not installed and used in
accordance with the instructions may cause
harmful interference to radio or television
reception. However, there is no guarantee that
harmful interference will not occur in a particular
installation. If this equipment does cause
interference to radio or television reception,
which can be determined by turning the
equipment on and off, the user is encouraged to
correct the interference with one or more of the
following measures: (a) Reorient or relocate the
receiving antenna. (b) Increase the separation
between the equipment and the receiver. (c)
Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected. (d) Consult the supplier or an
experienced radio / TV technician for help.

FCC Compliance Statement (United States)

This equipment generates, uses and can radiate
radio frequency energy and if not installed and
used properly, that is, in strict accordance with
the manufacturer’s instructions, may cause
interference to radio communication. It has been
tested and found to comply with the limits for a
class A computing device in accordance with the
specifications in Subpart J of part 15 of FCC
rules, which are designed to provide reasonable
protection against such interference when the
equipment is operated in a commercial
environment. Operation of this equipment in a
residential area may cause interference, in
which case the user at his own expense will be
required to take whatever measures may be
necessary to correct the interference. Changes
or modifications not expressly approved by the
manufacturer could void the user’s authority to
operate the equipment.

Canadian Department of Communications
RFI statement

This equipment does not exceed the class A
limits for radio noise emissions from digital
apparatus set out in the radio interference
regulations of the Canadian Department of
Communications.

Le présent appareil numérique n’émet pas de
bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la
classe A prescrites dans le règlement sur le
brouillage radioélectriques publié par le
ministère des Communications du Canada.

SmartView Installation and Use Page 2

Contents

1. Introduction.................................................................................... 5

1.1 Key features and benefits ......................................................................6

1.2 SmartView XPro package contents........................................................7

1.3 AdderLink XR receiver package contents..............................................8

1.4 AdderLink Gold XR receiver package contents ..................................... 8

1.5 Product information ...............................................................................9

2. Installation...................................................................................... 13

2.1 What you will need ................................................................................13

2.2 Mounting the SmartView .......................................................................15

2.3 Connecting your devices .......................................................................15

2.4 Configuring your PCs ............................................................................17

2.5 Structuring your SmartView XPro installation ........................................17

2.6 Maximising the video quality ................................................................. 22

2.7 Other useful installation information ......................................................23

2.8 Re-enabling a disconnected PS/2 mouse .............................................23

2.9 Hot plugging the SmartView into running systems and re-enabling

disconnected PS/2 CPU mouse connections .............................................. 24

3. Configuring the SmartView .......................................................... 26

3.1 Configuration summary..........................................................................26

3.2 Enabling password security ...................................................................27

3.3 Setting an ADMIN password..................................................................29

3.4 Creating and editing user accounts .......................................................29

3.5 Creating and editing computer names................................................... 29

3.6 Setting the SETUP OPTIONS and GLOBAL PREFERENCES..............33

SmartView XPro Installation and Use Page 3

4. Using the SmartView XPro ........................................................... 39

4.1 Rear panel special function switches.....................................................39

4.2 Power supply connections and indicators .............................................39

4.3 USER display and key switch ................................................................ 39

4.4 COMPUTER display and key switch...................................................... 40

4.5 Activity indicators ..................................................................................41

4.6 Selecting a computer using the front panel controls..............................41

4.7 Logging on to the SmartView XPro........................................................43

4.8 Keyboard hotkeys .................................................................................43

4.9 Selecting computers using the mouse................................................... 46

4.10 Selecting computers using the on-screen menu..................................47

4.11 The reminder banner ...........................................................................49

4.12 Setting the USER PREFERENCES.....................................................50

4.13 Using the FUNCTIONS menu..............................................................51

4.14 Using the dual access ports (1 and 3) .................................................51

4.15 Cascading SmartViews .......................................................................52

4.16 Resetting user port keyboards and mice ............................................. 53

4.17 Using the AdderLink extender .............................................................53

4.18 What to do if you forget your ADMIN password ..................................54

5. Upgrading the SmartView's firmware ......................................... 55

Appendices

A - Cable and connector specifications................................................................60

B - Problem solving ..............................................................................................63

SmartView XPro Installation and Use Page 4

1. Introduction

Thank you for purchasing the Adder SmartView XPro. Your SmartView XPro is a
very high performance Keyboard, Video monitor and Mouse (KVM) sharing device
which supports a wide range of PC hardware and software platforms. The
SmartView XPro supports multiple users and enables each user to independently
access the connected computers.

An On-Screen-Display (OSD) menu system is provided for easy computer selection
and control. This enables users to select computers by name or description without
having to remember the port that the computer is physically connected to. The OSD
menu system also provides a security structure that enables the system
administrator to allocate access rights to each user on a login basis.

SmartView XPro products are fitted with one (2XPro) or two (4XPro) dual access
user ports. These dual access ports have both traditional KVM connectors for local
keyboard, monitor and mouse connections and an RJ45 link for connection to a
remote AdderLink extender unit. This gives the user the ability to connect to the
SmartView from up to 200 metres away using common twisted pair network cable
whilst still having the ability to access the SmartView using a local KVM console.

We trust that you will be delighted with the function of your new SmartView XPro.
We are always interested to hear any suggestions that you may have for additional
features or functionality (email to: [e-mail]). Product enhancement
upgrades are provided free of charge during the warranty period and may be
obtained by request from www.addertec.com. Some of the main features and
benefits that are offered by your SmartView XPro are listed in section 1.1

Adder explains:

What does KVM stand for?

Throughout this manual the abbreviation KVM is used to refer to the combination of
a Keyboard, Video monitor and Mouse that is used to access a computer. A KVM
console usually consists of a keyboard, monitor and mouse although sometimes
only a keyboard and monitor may be used. Devices such as the SmartView XPro are
generally known as KVM sharers or KVM switches.

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1.1 Key features and benefits

Enables many computers to be independently controlled by multiple users.
On-screen menu allows computers to be selected by name or description.
Configurable security enables administrator to assign access rights to users.
Dual-access port(s) with built-in 200 metre AdderLink extender connections

enable the SmartView to be controlled from local and remote KVM consoles.

Two independent users are supported on 2XPro models via one local KVM port

and one dual-access local / remote KVM port.

Four independent users are supported on 4XPro models via two local KVM ports

and two dual-access local / remote KVM ports.
Channel switching by On-Screen Display, front panel key, keyboard hotkey, or 3

button mouse.
Supports high bandwidth monitors at resolutions up to 1900 x 1440.
Fully flash upgradeable via the serial port.
Supports a very wide range of software including Windows 3.X, WFWG, 95, 98,

2000, NT, ME, DOS, Unix, Linux, NetWare, OS/2, BSD etc.
Video channels support Display Data Channel (DDC/DDC1/DDC2) signalling.
Supports desktop and laptop PCs, RS6000s, DEC Alphas, and Silicon Graphics

computers.

Dual power supply capability and front panel "healthy voltage" indicators provide

power redundancy, high reliability and peace of mind.

Support for up to 16 user access profiles and 512 named computers.
The colours and position of the OSD menu may be changed by each user.
Optional small-sized reminder window permanently confirms the selected

computer.

Compact 1U (2XPro) and 2U (4XPro) cases may be neatly fitted under a monitor

or fixed into a 19 inch rack using the supplied rack-mount kit.
SmartBoot ensures reliable simultaneous bootup of all computers.

SmartView XPro Installation and Use Page 6

Mixed AT/PS2 keyboards and PS2/RS232 mice supported as standard.
Can be cascaded to a depth of four levels to provide a video switching network.
Automatically restores keyboard and mouse states when channel changed.
Supports keyboard modes 1,2 and 3 and mouse prompt and stream modes for

maximum compatibility.
Includes screen saver, auto-scan, variable hotkey, name search options.
Positive confirmation of selected ports on local and cascaded SmartViews

achieved by full acknowledgement signalling across all cascaded units.
Supports Microsoft IntelliMouse and other common wheel mice.
Supports keyboards with extra Internet and audio function keys.
Mouse restoration functions to enable ‘hot plugging’ of certain systems.
Front panel controls may be locked for secure operation.
Individual power-down reset of user ports enables hot-swapping of KVM consoles.
Standard colour-coded cable connections make installation easy and inexpensive.

1.2 SmartView XPro package contents

SmartView XPro.
Power supply suitable for your country.
6 x stick on self-adhesive rubber feet.
2 x mounting brackets for fixing the unit into a 19 inch rack.
4 x screws for fixing mounting brackets to SmartView Pro

(6 screws supplied with SV4XPro12 and SV4XPro16 models)

This installation guide.
A serial cable for flash upgrades and upload / download functions.

SmartView XPro Installation and Use Page 7

1.3 AdderLink XR receiver package contents
(part code XXXXX)

AdderLink XR receiver.
Power supply suitable for your country.
Installation and Use guide

1.4 AdderLink Gold XR receiver package contents
(part code XXXXX)

AdderLink Gold XR receiver.
Power supply suitable for your country.
Installation and Use guide.

SmartView XPro Installation and Use Page 8

1.5 Product information

Fig. 1 - SmartView 2XPro and 4XPro models viewed from the front

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Fig. 2 - SmartView 2XPro8 and 4XPro 16 models viewed from the rear (2XPro4

and 4XPro12 models are similar but with less computer ports)

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Fig. 3 - AdderLink XR (top) and AdderLink Gold (below) XR receiver units

SmartView XPro Installation and Use Page 11

Fig. 4 - Mounting the AdderLink into its 19 inch rack mounting bracket

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2. Installation

Adder explains:

Flexible configuration

The SmartView XPro has many ports for connection to computers, keyboards, mice,
monitors and AdderLink extenders. There are no restrictions placed upon on which
ports are connected to devices and you can leave any of the ports disconnected if
you wish. You do not need to connect a keyboard, monitor and mouse to each user
port if you do not wish to use all of these. You may perhaps decide to connect just a
keyboard and monitor or you may decide to connect to just one user port. All of
these configurations are supported. What's more, your devices do not all need to be
of the same type. You may wish to use a large high-resolution monitor with an
extended keyboard and a wheel mouse on one user port and a smaller monitor with
a basic mouse and keyboard on another. The SmartView XPro intelligently handles
these mixtures of devices.

2.1 What you will need

For the computer connections you will need:

Cables to connect the SmartView XPro to each of your computer keyboard, video

and mouse ports. Cable specifications are given in appendix A. Adder 3-in-1
keyboard / video / mouse combination cables are particularly recommended for
neatness, convenience and video quality. (You do not need to connect a mouse
cable if you are not using the mouse).

A suitable mouse driver for your PCs. Supported types are:

- PS/2 or RS232 two button mouse driver (any manufacturer).

- Microsoft mouse driver (including IntelliMouse).

- Logitech mouse driver (including two button, three button and wheel mouse).

- General mouse drivers that are supplied with the operating system.

SmartView XPro Installation and Use Page 13

For the local user port connections you will need:

A monitor with a standard VGA-style 15-pin analogue video connector that will

work when connected directly to each of your PCs. SmartView XPro supports low
and high resolution monitors.

An PS/2 or AT style keyboard. If you are using an AT keyboard with a 5-pin

connector you may connect this to the SmartView XPro using a standard AT to PS/2
keyboard adapter. SmartView XPro supports standard keyboards and keyboards
with extra media control and Internet navigation keys.

A PS/2 style two or three button Microsoft or Logitech compatible mouse or a

Microsoft IntelliMouse compatible mouse. If you wish to use the mouse to switch the
SmartView's channel then you will need a three button mouse or an IntelliMouse.

(The SmartView supports ‘Internet / scroll mice’ that are compatible with the

Microsoft IntelliMouse. These are fitted with a wheel or other scroll control and
sometimes have additional buttons. Examples are: Microsoft IntelliMouse, Logitech
Pilot Mouse+, Logitech MouseMan+, Genius NetMouse and Genius NetMouse Pro.)

For the integrated AdderLink extender ports you will need:

An AdderLink XR or AdderLink Gold XR receiver. These receivers are not

provided with the SmartView XPro and may be purchased separately. The
AdderLink transmitter unit is built in to the SmartView XPro.

A suitable twisted pair cable that runs from the SmartView XPro to the location

where you wish to locate your remote keyboard, video monitor and mouse. The
SmartView XPro's built-in extender uses the same type of cable that is commonly
used for Ethernet networks. This type of wiring is often installed into buildings and
terminated at wiring sockets in various locations. If you have this type of wiring then
you will just need to run a standard network-style patch cable between the wiring
socket and the SmartView XPro at one end and between the wiring socket and the
AdderLink extender at the other end.

SmartView XPro Installation and Use Page 14

Use of PS/2 and RS232 style mice with the SmartView - All of the mouse

connections from SmartView to PCs support either a PS/2 or an RS232 mouse.
SmartView automatically converts from the PS/2 mouse commands to RS232 serial
mouse commands. Serial mice types are selected by using an adapter as described
in Appendix A. The SmartView will operate without a mouse connected if you do not
wish to use one.

2.2 Mounting the SmartView

The SmartView XPro has been designed to be used either on a desktop or mounted
in a 19 inch rack. If the SmartView is to be used on a desktop then you will need to
stick the supplied self-adhesive rubber feet to the underside of the SmartView. If the
SmartView is to be mounted in a 19 inch rack then you will need to fit the rack
mounting brackets to the side of the SmartView. Do this using the brackets and
screws provided.

2.3 Connecting your devices

Ensure that the power is disconnected from the SmartView and all devices which are
to be attached. Connect any local keyboards, monitors and mice to the user port
connectors at the rear of the SmartView (see figure 2). The user ports are coloured
white and the individual connectors are colour coded for your convenience. If you
are connecting several KVM (Keyboard, Video monitor, Mouse) sets then you do not
need to use the same brands or mix of devices on each user port.

User ports 1 and 3 are dual access ports and may have both a local KVM
(connected directly) and a remote KVM (connected via and AdderLink extender)
attached at the same time. The local and remote KVMs share the port on a timeout
basis but only one KVM may be using the port at any one time. If you are not using
all the local KVM connections it is preferable to connect the KVMs to ports that are
not shared with the AdderLink so that these KVMs have fully independent access to
the SmartView.

Next connect each computer system unit in turn with the keyboard cable, mouse
cable and video cable. Adder 3-in-1 keyboard/video/mouse cables are
recommended for maximum convenience and video quality. Remember that the
video quality is maximised if the cables are kept as short as possible. Where
possible, 2 metre cables are recommended as these will give very high video quality.

SmartView XPro Installation and Use Page 15

Any unused computer connections can be left unconnected. To connect computers
with serial mouse connections and AT style keyboard connections use the adapters
specified in appendix A. If you have an existing 6-pin mini-DIN to 9-pin serial adapter
that came with a mouse it may not be suitable for use with the SmartView as the are
several different standard wiring configurations for these adapters. Suitable serial
adapters are supplied in Adder's AT cable kits (part codes VKVM-2M-AT, VKVM­5M-AT and VKVM-10M-AT - see appendix A)

The SmartView is now ready for connection to the mains using the mains power
adapter supplied. It is important to apply power to the SmartView first, then power on
the monitor and each of the computers in turn. Failure to switch the SmartView and
computers on in the correct order can lead to the mouse and/or keyboard not being
recognised by the computers when they are switched on.

You may attach the power adapter to either power inlet A or power inlet B (see
figure 2). There ports are both the same and are provided to enable you to connect
a redundant (spare) power supply (see section 4.2 for more details). Connect your
power adapter to either of the power inlet ports to power on the SmartView XPro.
There is no ON/OFF switch and the SmartView will start to operate as soon as the
power is applied.

SmartView XPro Installation and Use Page 16

2.4 Configuring your PCs

Configure your PC in the same way that you would if your keyboard, mouse and
monitor were all connected directly to your PC, but bearing in mind the following
point:

SmartView emulates Microsoft compatible serial, IntelliMouse and PS/2 mice, so

ensure that your PC software is configured for a Microsoft mouse of the correct type.
Refer to the list of supported drivers in section 2.1.

2.5 Structuring your SmartView XPro installation

A single SmartView XPro16 may be used to manage and control up to 16 computers
(see figure 5). For larger numbers of computers, XPro units may be cascaded in a
tree structure to form a video switching network (see figure 6). The SmartView unit
at the top of this tree structure is normally used to control all the cascaded
SmartViews although other configurations possible.

The SmartView XPro is fitted with an intelligent communication system that enables
it to detect and communicate with other SmartViews so that it is able to positively
verify that all the cascaded SmartViews have correctly responded to a switching
request from the user. The SmartViews communicate with each other via the
keyboard cables.

SmartView XPros may be cascaded in a very flexible manner. Either 1, 2, 3 or 4
links may be made between cascaded SmartViews. The number of independent
users supported by the system is determined by the number of cascade links that
have been installed. If only two cascade links are made then only two users have
simultaneous access to ports on the cascaded SmartViews. The SmartView
intelligently manages the cascade links and allocates them on a first come first
served basis rather like a telephone network.

SmartView XPros may also be cascaded to single user SmartView Pro products with
the restriction that the SmartView Pro units must be on the last layer of the tree and
that no further units are cascaded off these.

SmartView XPro Installation and Use Page 17

When cascading SmartView XPros keep in mind the following rules

The maximum number of layers in a SmartView XPros cascade is four.

You may cascade 4XPro units with 1, 2, 3 or 4 KVM links and 2XPro units with 1

or 2 KVM links. The number of KVM links that you install defines the number of
simultaneous uses that are supported.

Keep all cascade cables as short as possible. The video quality is maximised by

using the shortest possible total cable run from computer to KVM.

If you are making multiple cascade links between SmartView XPros then ensure

that the cables are approximately the same length.

SmartView Pro devices may be cascaded to XPro cascades but the Pro units

must always be on the lowest level of the cascade (in other words you must not
cascade an XPro device off a Pro device)

SmartView XPro 4, XPro 8, XPro 12 and XPro 16 models may be cascaded

together.

You must choose groups of cascade ports from the following table. When you

cascade using a group of ports the system will allocate the first available free port in
that group (see section 4.10 and 4.15 for more details)

SmartView XPro Installation and Use Page 18

The following diagrams show some typical SmartView XPro installations.

SmartView XPro Installation and Use Page 19

Fig. 5 - A typical installation using a single SmartView XPro 8

SmartView XPro Installation and Use Page 20

Fig. 6 - A cascaded application using multiple SmartView XPros

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2.6 Maximising the video quality

The SmartView XPro supports very high bandwidth video signals and resolutions up
to 1900 x 1440 pixels. It regenerates the video signals using wideband amplifiers in
order to minimise any loss of video quality. All video cables introduce distortion onto
the video signal. For short cables this is minimal but for longer cables the loss of
quality can start to become noticeable particularly at higher video resolutions. To
maximise the video quality of your SmartView XPro installation we recommend the
following:

Use the shortest possible video cables between your devices. High quality two

metre long cables such as the Adder 3-in-1 combination cable will give excellent
results.

Avoid using cables with 15-pin D-type connectors that are not specifically

designed to carry video signals - you will see a picture but the quality will be truly
appalling with smudging, ghosting and loss of focus. Cables that are designed to
carry video signals are constructed using three separate co-axial cores to carry the
red, green and blue signals. These co-axial cores make the cable thick like the cable
that you see coming out of the back of a monitor. Typically this cable will be 8.5 to 9
mm in diameter. If your cable is thin (say 6mm in diameter) or does not look like the
cable you would expect to see coming out of a monitor then it may well be an
unsuitable 'data' cable. Such cables are only suitable for very low resolution DOS­style screens.

Where possible use a single cable of the correct length rather than multiple

extension cables. If you must use an extension cable then make sure that it is a
cable that is specifically designed to carry video signals.

When cascading SmartViews use the shortest possible cables between units.

Structure the installation so that the maximum cable run between computers and
KVMs is minimised. If possible keep this distance to below 30 metres (100 feet).

For longer distances use the AdderLink extender.

SmartView XPro Installation and Use Page 22

2.7 Other useful installation information

PC boot up sequence - When your PCs are powered on they communicate with

any attached keyboards and mice and setup parameters required by the particular
operating system. It is necessary for the SmartView to be attached and powered on
during this sequence so that it can give the required responses and keep track of all
the modes and settings requested by each of the connected PCs.

Mouse characteristics - do not unplug a PS/2 mouse connection from a PC whilst
the PC is on. Due to the design of PS/2 mice communications the mouse function on
the PC will be lost and you will have to re-boot the PC to regain normal operation.
Unplugging the mouse from the SmartView will also cause it to stop operating when
it is plugged back in. RS232 mice can usually be unplugged and plugged back in
provided that a mouse was connected when the operating system initially booted.
The SmartView is fitted with a PS/2 mouse recovery system which allows you to
disconnect and re-connect the shared mouse without powering down the system
(although this is generally not advisable) - see section 2.8 for details.

Keyboard and mouse mode switching - The SmartView keeps a log of the
keyboard and mouse mode and resolution settings requested by each of the
connected PCs. These settings are automatically restored to the shared keyboard
and mouse when the SmartView channel is switched thus ensuring maximum
software compatibility. The keyboard num, caps and scroll lock states are an
obvious example of this process.

2.8 Re-enabling a disconnected PS/2 mouse

If you disconnect the shared PS/2 mouse from the SmartView by accident during
operation then the mouse operation will be lost when the mouse is plugged back in.
To avoid having to reboot the entire system in this situation the SmartView is fitted
with an automatic mouse recovery system.

With the PS/2 mouse disconnected, change the channel using the keypad or
keyboard hotkeys. The SmartView detects that the mouse has been disconnected
and triggers the automatic recovery system. Plug in the PS/2 mouse and the
SmartView will re-initialise it.

Alternatively you can reset the keyboard and mouse for a given user port by using

SmartView XPro Installation and Use Page 23

the SmartView's keyboard and mouse reset function (see section 4.16). This
function only resets the keyboard and mouse attached to the selected user port. It
does not affect the status of any of the SmartView's other ports or the CPU
connections.

2.9 Hot plugging the SmartView into running systems and re­enabling disconnected CPU PS/2 mouse connections

It is adviseable to switch off the systems that are going to be connected to the
SmartView before installation. However if this is not possible then most systems can
be hot plugged by using the SmartView’s mouse restoration functions. The keyboard
connection will normally restore itself automatically.

On many PCs, mouse movement will be lost if the PS/2 mouse is unplugged and
plugged back in whilst the PC is running. Mouse movement can then only be
restored by rebooting the PC. This is because the mouse drivers only setup and
enable the mouse when the PC is initially booted.

If you have switched off your SmartView or you are attempting to ‘hot plug’ it into a
system that is already running, you may be able to restore lost mouse movement
using the SmartView's mouse restoration functions.

Mouse restoration functions should be used with care as unpredictable results
may occur if the wrong mouse type is selected. If in doubt restore the mouse
by powering down the PC normally.

Standard PS/2 mouse data uses a different data format to IntelliMouse data and so
two reset functions are provided on the SmartView. The type of data format
expected by the PC depends upon the driver and the type of mouse that was
connected when the driver was booted. The following table may be used as a guide.
Note that the mouse reset functions predict the likely mouse resolution settings but
may not restore the speed or sensitivity of the mouse exactly as they were when the
PC originally booted.

SmartView XPro Installation and Use Page 24

Type of mouse / system Driver type Likely expected Suggested
Connected at bootup data format restoration

PS/2 PS/2 only PS/2 Standard
PS/2 IntelliMouse PS/2 Standard
IntelliMouse / SmartView PS/2 only PS/2 Standard
IntelliMouse / SmartView IntelliMouse IntelliMouse IntelliMouse

To restore lost mouse movement on a CPU connected to the SmartView:

1) Select the CPU that has lost its mouse movement

2) Activate the on-screen menu using the keyboard hotkeys

3) Press F1 to view additional menus

4) Select the FUNCTIONS menu

5) Select RESTORE STANDARD MOUSE or RESTORE INTELLIMOUSE

6) Exit for the on-screen menu

SmartView XPro Installation and Use Page 25

3. Configuring the SmartView XPro

3.1 Configuration summary

The SmartView is configured using the on-screen menu system which is activated
by default when you first power on the system. It may also be accessed by using the
keyboard 'hotkeys' (see section 4.8) or by using the SmartView's front panel keys
(see section 4.6). The following steps summarise a typical configuration process. For
more advanced information on each of the configuration steps please refer to the
appropriate sections of this manual shown in brackets.

Note: The SmartView is configured via the ADMIN user account. The SmartView will
allow multiple users to be logged in under the ADMIN account but will only allow one
of these users to be adding or editing computer names or user profiles or setting
global and setup options at any one time.

Step 1 - Decide if you are going to use password security

The SmartView may be run with security enabled or disabled. With security disabled,
all user ports have full access to all of the computers and full administration rights.
The SmartView is shipped to you with security disabled. This mode is suitable for
more simple installations with a small number of users. Larger installations or
systems with larger numbers of users will require password security to be enabled.
In this mode, each user logs on to the system and is allocated access rights to
defined computers by the system administrator. This mode is recommended for
most systems (see section 3.2 for details on how to enable security). If you are not
using security the go to step 4.

Step 2 - Create an ADMIN (administration) account password

The SmartView has a fixed user account that cannot be deleted named ADMIN. This
user account is the only one that is able to make important system changes. If you
are going to be using security then you should allocate a password to this account
(see section 3.3 for instructions).

SmartView XPro Installation and Use Page 26

Step 3 - Create user accounts

Login to the SmartView using the ADMIN account and add user profiles and
passwords for each of the system users (see section 3.4). The SmartView supports
up to 16 user profiles.

Step 4 - Add / edit names to identify your computers

Whilst you are logged into the SmartView using the ADMIN account, create names
for each of the computers that you have attached to the system. The SmartView
creates default names for each of its ports (Computer 1 to Computer 16). These
default names may be edited as required. Whilst adding the computer names you
can define which users will have access to each computer. Each computer has an
associated 8 digit port number which defines its location. If you are using a single
SmartView XPro then all the computers will have two digit port numbers (01 to 16). If
you are cascading SmartViews then each computer will have a four, six or eight digit
port number depending on the number of cascade levels that have been connected
(see section 4.10 for details). The SmartView supports up to 512 computer names
although special versions are available that support more names.

Step 5 - Set the required SETUP OPTIONS and GLOBAL PREFERENCES

Use the ADMIN account to select the required SETUP OPTIONS and GLOBAL
PREFERENCES. The SETUP OPTIONS menu is used to configure important
system operating parameters such as security mode, language, hotkeys and control
options. The GLOBAL PREFERENCES menu is used to select various timing
characteristics and other options.

3.2 Enabling password security

The SmartView XPro may be operated with or without security enabled. With no
security all users will have full administration rights and full access to all the
connected computers. For systems with several users this may not be desirable.
System security is enabled using the on-screen menu. This is activated
automatically when you first switch on the SmartView and may but may also be
selected using the keyboard hotkeys (see section 4.8) or the front panel controls
(see section 4.6).

SmartView XPro Installation and Use Page 27

To switch on the password security system:

From the main on-screen menu press F1 for MORE MENUS.
Select SETUP OPTIONS from the menu.
Move the menu bar over the SECURITY option.
Press SPACE BAR to enable security.
Press ESC to quit from the menu.

3.3 Setting an ADMIN password

The SmartView XPro supports up to 16 user profiles. The administrator of the
system can grant or deny users access to any of the connected computers and has
complete control over the setup of the system. The administrator accesses the
system via a special user named ADMIN. This profile may not be altered or deleted
from the system and has full access rights to all computers and system parameters.
Consequently it is advisable to set a password for this user.

To set a password for the ADMIN user:

From the main on-screen menu press F1 for MORE MENUS.
Select EDIT USER LIST from the menu.
Move the menu bar over the ADMIN user.
Press RETURN or ENTER to edit the ADMIN user.
Press RETURN or ENTER again to edit the ADMIN user's password.
Make sure that the password you want is displayed.
Press RETURN or ENTER to save the password.

SmartView XPro Installation and Use Page 28

3.4 Creating and editing user accounts

To create user accounts:

Ensure that you are logged on as the ADMIN user.
From the main on-screen menu press F1 for MORE MENUS.
Select EDIT USER LIST from the menu.
Press INSERT to add a new user.
Type in the name of the new user and press RETURN or ENTER.
Type in the password for the new user and press RETURN or ENTER.

(You may leave the password field blank if you do not want to define a password)

Define the computers that you want this user to have access to using the SPACE

BAR and function keys as directed on the menu. The user will have access to all
the starred (selected) computers. Don't worry if all the computers have not yet
been defined. You can allocate users access to computers when you add the
computer names later.

Press RETURN or ENTER to create the user.

Follow a similar process to edit users:

In the EDIT USER LIST use the menu bar to select the user that you want to edit.
Press ENTER or RETURN to edit the user's name, password and access rights.
Press RETURN or ENTER if you want to keep the existing entries.

3.5 Creating and editing computer names

Computer names provide a very convenient way of selecting and identifying
computers that are attached to the SmartView XPro. You can select computers by
port number (see sections 4.8 and 4.15) but when you have several computers it
becomes hard to remember which computer is attached to which port. By defining
descriptive computer names you can select the required computer from a on-screen
menu without having to remember which physical port the computer is connected to.
For each computer name that you define you can grant or deny access to any of the
defined users.

Each computer name that you define will have an associated port number. This is
the SmartView port that the computer is attached to. If all of your computers are
connected to a single SmartView XPro then all the port numbers will be two digits
long (for example: 01, 02, 03, 16 etc.). If you are cascading SmartView XPros then

SmartView XPro Installation and Use Page 29

the port numbers will be four, six or eight digits long depending upon whether you
have two, three or four levels of cascade (see figure 7). See the end of this section
and section 4.10 for an explanation of how the port numbers are constructed. The
SmartView XPro supports up to 512 computer names.

To create computer names:

Ensure that you are logged on as the ADMIN user.
From the main on-screen menu press F1 for MORE MENUS.
Select EDIT COMPUTER LIST from the menu.
Press INSERT to add a new computer name.
Type in the name of the computer and press RETURN or ENTER.
Type in the port number for this computer and press RETURN or ENTER.
Define the users that you want user to have access to this computer the SPACE

BAR and function keys as directed on the menu. The starred users will have

access to this computer. Don't worry if all the users have not yet been defined.

You can allocate computers to users when you add the users later.
Press RETURN or ENTER to create the new computer name.

When you are adding computers it is advisable to setup just one name for any
particular port. Avoid creating two names for the same port as this can lead to
potential confusion. Also, if you are using ports to cascade to other SmartViews,
avoid setting up unique names for individual ports that form part group of ports that
are being used to cascade. For example, if you are using group 41 (ports 1,2,3 and

4) to cascade to another SmartView then avoid setting up individual names for these
ports.

Follow a similar process to edit computer names:

In the EDIT COMPUTER LIST use the menu bar to select the computer that you
want to edit. Press ENTER or RETURN to edit the computer's name or change the
users who you want to have access to this computer. Press RETURN or ENTER if
you want to keep the existing entries.

SmartView XPro Installation and Use Page 30

Creating entries for computers connected to cascaded SmartViews

You can cascade SmartView 4XPro units using one, two, three or four KVM links
and SmartView 2XPro units using one or two KVM links. Section 2.5 explains the
rules that you must follow when installing a SmartView cascade. The number of
cascade links that you install determines the number of simultaneous users that can
access computers on the cascaded SmartViews. Ideally if you are cascading 4XPro
units then you should use four cascade links as this will cause no blocking and will
allow all four users simultaneous access to all computers.

Each computer name that you add to the on-screen menu has an associated port
number that tells the SmartView where to find the computer. Port numbers for
computers attached to a single SmartView are simply the port number that the
computer is attached to. Port numbers for computers connected to cascaded
SmartViews are constructed by defining the port routing that is required to get from
the user's KVM to the computer.

Figure 7 illustrates how port numbers are constructed and how the physical
configuration of a cascaded system relates to entries in the on-screen menu. The
illustrated configuration is an unlikely configuration in practice but has been chosen
for explanation purposes. If you make multiple cascade links then they must be
connected to the groups of ports defined in figure 8. These ports have associated
group port numbers. The SmartView uses this group port number to connect to the
first available port in that group. For example, group port number 21 comprises of
ports 1 and 2. If these ports are linked to a cascaded SmartView and users try to
connect to computers that are attached to the cascaded SmartView, the system will
allocate the cascade links to the first two users on a first come first served basis.
Further users that try to connect to computers on the cascaded SmartView will get a
message saying that no cascade links are available and they will not be able to
connect to the cascaded SmartView until one of the previous has finished using one
of the cascade links.

SmartView XPro Installation and Use Page 31

Fig. 7 - Creating menu entries for computers that are

connected to cascaded SmartViews

SmartView XPro Installation and Use Page 32

Fig. 8 - Possible cascade groups and their associated names

3.6 Setting the SETUP OPTIONS and GLOBAL PREFERENCES

The SETUP OPTIONS and GLOBAL PREFERENCES are system operating
parameters that apply to the whole system rather than to individual users. These
may only be setup or changed by the system administrator logged in using the
ADMIN account. From the main menu press F1 for MORE MENUS. Use the cursor
keys to position the menu bar over SETUP OPTIONS or GLOBAL PREFERENCES.
Press ENTER or RETURN to view the individual menus. Use the cursor keys to
place the menu bar over the required option and then use SPACE BAR to change
the option as required. Press ESC to quit and save the changes.

SmartView XPro Installation and Use Page 33

3.6.1 SECURITY

Accessed from menu: SETUP OPTIONS
Settings: DISABLED, ENABLED

With security disabled there is no requirement for users to login to the system. All
users have full access to all the connected computers and full administration rights.
With security enabled, users are required to login to the SmartView. Each user is
allocated access rights to computers by the system administrator and they are only
able to see the computers that they have access to on their on-screen menu.

3.6.2 LANGUAGE

Accessed from menu: SETUP OPTIONS
Settings: ENGLISH

This option specifies the language that is used for the on-screen menu and the
keyboard layout that is assumed for the keyboard. At the time of writing this manual
only English is available but more languages will become available for future
firmware releases.

3.6.3 HOTKEYS

Accessed from menu: SETUP OPTIONS
Settings: CRTL+ALT, CTRL+SHIFT, CTRL+ALT, ALT GR, LEFT ALT+RIGHT ALT,
LEFT CTRL+LEFT ALT, RIGHT CTRL+RIGHT ALT, DISABLED

The keyboard hotkeys are special combinations of keys that, when used together
with certain keyboard "command keys", perform special SmartView functions. For
example, pressing the hotkeys together with the "M" key will cause the on-screen
menu to be displayed on your monitor. Other hotkey combinations allow you to
query which computer you are connected to and to move the on-screen menu
around the screen. You can also use the hotkeys together with the port number to
quickly select a chosen computer without activating the on-screen menu. See
section 4.8 for full details on using keyboard hotkeys to control the SmartView. We
do not normally recommend that you disable the hotkeys but if you choose to do this
then you will need to access the on-screen menu using the SmartView's front panel
controls.

SmartView XPro Installation and Use Page 34

3.6.4 KEYPAD CONTROLS

Accessed from menu: SETUP OPTIONS
Settings: ENABLED, DISABLED

The key controls on the front of the SmartView may be disabled so that it is only
possible to select the special channels "o" and "0" (the on-screen menu and the non­existent channel zero).

3.6.5 EXCLUSIVE USE

Accessed from menu: SETUP OPTIONS
Settings: ALLOWED, DISABLED

In normal operation, the SmartView will allow two or more users to share access to a
computer. In this mode, the computer's video picture will be displayed on all the
user's monitors but only one user may have active control of the computer's
keyboard and mouse at any one time. The SmartView detects an active user by
looking for keyboard and mouse data. A user becomes inactive if no keyboard or
mouse data has been received by the SmartView for a specified timeout period.
Whilst one user is active all the other user's that are connected to the same
computer will see a "video only" message displayed on their screen.

There may be situations where particular users want to be able to control and view
their computers in private with exclusive use. The SmartView has the facility to allow
users to select exclusive use of computers but this facility should be used with care.
When exclusive use is requested the video from the selected computer is only
available to the user with exclusive access. Users that have selected exclusive
access are never timed out by the SmartView and so all other users are effectively
"locked out" until the exclusive user switches to another computer or logs out. This
could potentially be very irritating if a user has selected exclusive use and has then
left their desk without logging out. This would prevent other users from working on
the computer until they came back. Consequently the system administrator can
disable all exclusive use so that all connections are shared.

SmartView XPro Installation and Use Page 35

3.6.6 MOUSE SWITCHING

Accessed from menu: GLOBAL PREFERENCES
Settings: ENABLED, DISABLED

Like most Adder Technology KVM switches, the SmartView XPro's channel may be
switched using a three button mouse or IntelliMouse (see section 4.9). Pressing the
central button or wheel button together with the left hand mouse button will cause
the SmartView to switch to the next available computer. When mouse switching is
enabled the central mouse button or wheel mouse button is allocated to control the
SmartView and is not therefore available for use by computer applications. If you
want to use the central mouse button within your applications you will need to
disable mouse switching. The rotation action of an IntelliMouse wheel is not affected
and is always available to the computer application.

3.6.7 SCREEN SAVER

Accessed from menu: GLOBAL PREFERENCES
Settings: DISABLED; 2, 5, 7, 10,15, 20 & 30 MINUTES

To avoid burning out the phosphor on CRT monitor screens, the SmartView can be
set to blank the screen after no keyboard or mouse activity has been detected for a
selected timeout period. If preferred, the user can blank the screen manually by
selecting channel '0' using the keyboard hotkeys or by pressing ESC from the login
screen.

3.6.8 AUTOSCAN MODE

Accessed from menu: GLOBAL PREFERENCES
Settings: ACTIVE, ALL

The SmartView supports an autoscan mode that automatically scans between the
connected computers in sequence. The SmartView can be set to scan ALL the
available computers or just the available computers that are currently powered on
(the ACTIVE computers). Scanning just the active computers avoids blank screens
from being displayed and stops the monitor from going into a power down state on
every scan cycle.

SmartView XPro Installation and Use Page 36

WARNING - Many modern monitors are fitted with automatic power save relays
and will switch off after a few seconds if connected to an inactive PC. If you
are using such a monitor you must not set the SmartView to scan ALL ports.
Constant switching on and off of your monitor's relay will eventually damage
your monitor.

3.6.9 AUTOSCAN TIME

Accessed from menu: GLOBAL PREFERENCES
Settings: DISABLED; 2, 5, 7, 10, 15, 20, 30 SECONDS

The autoscan time defines the length of time that the SmartView will display video
from an autoscanned computer before changing to the next computer. If the
DISABLED setting is chosen then no autoscan functions will be available.

3.6.10 OSD DWELL TIME

Accessed from menu: GLOBAL PREFERENCES
Settings: 1, 2, 3, 5, 10 SECONDS

After a successful computer channel change the SmartView will display a
confirmation message for a few seconds. The length of time that this confirmation
message dwells on the screen may be changed. Options are 1, 2, 3, 5 and 10
seconds.

3.6.11 USER TIMEOUT

Accessed from menu: GLOBAL PREFERENCES
Settings: 2, 5, 10, 30 SECONDS; 1, 5, 10 MINUTES

When two users are connected to the same computer only one can have access at
any one time. When no keyboard or mouse data has been received from the active
user port for the user timeout period the SmartView will allow other users to access
the computer. The new port then becomes the active port until it too times out. To
avoid confusion between users it is desirable to set the timeout period to be
sufficiently long so that user's work is not needlessly interrupted by other users and
sufficiently short to ensure good overall system efficiency. The user timeout value

SmartView XPro Installation and Use Page 37

also controls the timeout between the local and remote access points on user ports
1 and 3.

3.6.12 RS232 Mouse Type

Accessed from menu: GLOBAL PREFERENCES
Settings: INTELLIMOUSE, 2 BUTTON, 3 BUTTON

These setting control the type of RS232 mouse that the SmartView reports to
computers. All the necessary conversions are dealt with automatically with the
SmartView. The IntelliMouse setting sends four byte mouse reports to the computers
and is therefore very slightly more sluggish than the others that send three byte
mouse reports. RS232 mice are almost always more sluggish than PS/2 types
because the data rate is much slower.

SmartView XPro Installation and Use Page 38

4. Using the SmartView XPro

This section explains the general operation of the SmartView XPro. We recommend
that you read this section before starting to use the product.

4.1 Rear panel special function switches

Before powering on the SmartView ensure that the two option switches on the rear
are set to the OFF (up) position. Option switch 1 is reserved for future use and
option switch 2 is used to enable firmware upgrades (see section 5).

4.2 Power supply connections and indicators

The SmartView XPro is fitted with two power inlets that are labelled A and B (see
figure 2). These power inlets are both the same and either inlet may be used to
power the SmartView XPro. The SmartView is shipped with a single power adapter
but you may optionally purchase a second power adapter to provide power supply
redundancy (part code XXXX). Plug the power adapter into one of the inlets. The
power indicators on the front of the SmartView (see figure 1) monitor the voltage that
is being supplied to each power inlet. If the power indicators A or B are illuminated
then a healthy power adapter is connected indicated power inlet. If you have two
healthy power adapters connected then you may disconnect and reconnect one of
then without disturbing the operation of the SmartView.

4.3 USER display and key switch

The USER key selects the user port that is shown on the green USER display (see
figure 1). Pressing the key will cause the green display to change to the next user
port in numerical sequence. When the USER display is changed, the red
COMPUTER display will also change to show the current connection status of the
new user port. SmartView 4XPro models have 4 user ports and SmartView 2XPro
models have 2 user ports.

SmartView XPro Installation and Use Page 39

4.4 COMPUTER display and key switch

The COMPUTER key selects the computer port that is to be connected to the user
port that is currently displayed on the green USER display (see figure 1). Pressing
the key will cause the red COMPUTER display to change to the next available
computer port in numerical sequence. The next available computer port is defined by
the way that the SmartView XPro is configured.

There are two special computer ports that may be selected using the COMPUTER
key switch. These are the on-screen menu port 'o' and the non-existent channel
zero '0'. Selecting the on-screen menu port will cause the on-screen menu or the
login menu to be displayed. Selecting channel zero will cause the video to be
disabled and all keyboard and mouse activity to have no effect upon any of the
connected computers. These channels are provided as convenient places to 'park'
user ports that are not currently in operation.

SmartView XPro Installation and Use Page 40

4.5 Activity indicators

The SmartView XPro has a front panel activity indicator for each user port (see
figure 1). The indicator will flash when keyboard or mouse data is received by the
SmartView. These indicators provide a useful confirmation that the keyboards and
mice connected to the SmartView are functioning normally.

4.6 Selecting a computer using the front panel controls

To select a computer using the front panel controls, press the USER key until the
green USER display shows the user port number that your keyboard and mouse are
connected to. Then press the COMPUTER key until the red COMPUTER display
shows the computer that you wish to connect to. Pressing the computer key will
cause the computer channel to change to the next available port. If the password

SmartView XPro Installation and Use Page 41

security system has not been enabled then this will be the next highest channel
number in the sequence shown below. If password security has been enabled then
you will only be able to select the computer ports that you have access to. If the front
panel controls have been disabled by the administrator then you will only be able to
select the special channels 'o' and '0' (the on-screen menu / login screen or non­existent channel zero).

Action of the COMPUTER key if no security has been set and the front panel
controls are enabled

Action of the COMPUTER key if the front panel controls are enabled, security has
been set and the current logged in user only has access to computer ports 1,3 and 7

Action of the COMPUTER key if the front panel controls have been disable.

SmartView XPro Installation and Use Page 42

4.7 Logging on to the SmartView XPro

If password security has been set on the system then the following login menu will
appear when the SmartView is switched on or when no user is currently logged in.
The previous user may have activated the screen save function (screen blanking). If
so, you may need to press a key before the login menu appears. Type in you user
name and password to access the SmartView.

4.8 Keyboard hotkeys

SmartView XPro can be conveniently controlled using special keyboard hotkey
combinations. These hotkey combinations can be used to select computer. All of the
hotkey control commands are invoked by holding down the hotkeys and then
pressing a command key. By default, the two hotkeys are ‘CTRL’ and ‘ALT’,
although other combinations can be selected by reconfiguring the hotkeys (see
section 3.6.3). Once the hotkey command has been activated you will need to
release the hotkeys and the command key before a new hotkey command is
accepted by the SmartView. HOTKEYs + TAB is an exception and this allows you to
'tab through' the ports by holding down the hotkeys and repeatedly pressing TAB.

The hotkey commands are summarised below (note that the numbers on the
numeric keypad do not form part of a valid hotkey). The hotkeys will only select the
requested channels if you have access rights to the requested channel.

Selecting computers using the hotkeys and the port number is most suitable for
systems with small numbers of computers. For systems with more computers it is
easier to use the on-screen menu for computer selection.

SmartView XPro Installation and Use Page 43

‘HOTKEYs’ and ‘1’ - selects channel 1
‘HOTKEYs’ and ‘2’ - selects channel 2
‘HOTKEYs’ and ‘3’ - selects channel 3
‘HOTKEYs’ and ‘4’ - selects channel 4
‘HOTKEYs’ and ‘5’ - selects channel 5 (8,12 & 16 port models only)
‘HOTKEYs’ and ‘6’ - selects channel 6 (8,12 & 16 port models only)
‘HOTKEYs’ and ‘7’ - selects channel 7 (8,12 & 16 port models only)
‘HOTKEYs’ and ‘8’ - selects channel 8 (8,12 & 16 port models only)
‘HOTKEYs’ and ‘9’ - selects channel 9 (12 & 16 port models only)
‘HOTKEYs’ and ‘1 then 0’ - selects channel 10 (12 & 16 port models only)
‘HOTKEYs’ and ‘1 then 1’ - selects channel 11 (12 & 16 port models only)
‘HOTKEYs’ and ‘1 then 2’ - selects channel 12 (12 & 16 port models only)
‘HOTKEYs’ and ‘1 then 3’ - selects channel 13 (16 port models only)
‘HOTKEYs’ and ‘1 then 4’ - selects channel 14 (16 port models only)
‘HOTKEYs’ and ‘1 then 5’ - selects channel 15 (16 port models only)
‘HOTKEYs’ and ‘1 then 6’ - selects channel 16 (16 port models only)

‘HOTKEYs’ and ‘TAB’ - selects the next available channel

‘HOTKEYs’ and ‘M’ - displays the on-screen menu for selecting computers by name

(this is the recommended way of selecting computers for systems with more than 4
computers)

‘HOTKEYs’ and ‘A’ - selects autoscan mode where each channel is displayed for
the selected time (see section 3.6.9). To cancel autoscan mode simply select any
fixed channel either by hotkey or by using the on-screen menu or the front panel
controls.

‘HOTKEYs’ and ‘0’ – switches off the video signal. This will cause some monitors to
go into standby mode or switch off. The video signal can be re-enabled by selecting
a channel.

‘HOTKEYs’ and ‘L’ - Logs out the user if password security has been enabled or
disables the video and selects the non-existent channel '0' if no security is set.

‘HOTKEYs’ and 'the cursor keys' - Moves the currently displayed on-screen menu
around the screen.

SmartView XPro Installation and Use Page 44

‘HOTKEYs’ and ‘0 then {number}’ – (where {number} is 0,1,2,3,4,5,6,7,8 or 9).

Selects the channel specified by {number}. This allows ports on cascaded units to be
selected. For example HOTKEYs + 0 10216 would select port 1 (01) on the current
SmartView, port 2 (02) on the next cascaded SmartView and port 16 on the last
SmartView.

Examples of common hotkey sequences (assuming CTRL + ALT hotkey option):

To select channel 2:

press

To 'tab through' channels:

press

To select channel 12 (on a 12 or 16 port SmartView):

press

baba

22 release 22

baba vv

release

baba

vv

press

1 1 release 11

release

vv

vv

baba

press

release

vv

vbavba

press 22 release 22

SmartView XPro Installation and Use Page 45

baba

4.9 Selecting computers using the mouse

Computers may conveniently be selected using a three button mouse. In order to
switch to the next computer simply hold down the central mouse button (the wheel
mouse button on an IntelliMouse) and click on the left hand mouse button to select
the next computer. If password security has been set then the SmartView will select
the next available channel, otherwise it will select the next numerical channel.
Mouse switching may be enabled or disabled (see section 3.6.6). When mouse
switching is disabled the third button or wheel button state is ‘passed through’ the
SmartView and seen by the application software.

Selecting computers using the mouse is most suitable for systems with small
numbers of computers. For systems with more computers it is easier to use the on­screen menu for computer selection.

Hold down centre button ( )
Press and release left hand button
(

) to select next computer

SmartView XPro Installation and Use Page 46

4.10 Selecting computers using the on-screen menu

You can conveniently select computers by name using the SmartView's on-screen
menu. For systems with many computers this is the recommended method of
computer selection. The on-screen menu is called up by pressing the ‘HOTKEYs’
and the ‘M’ key together. Its position on the screen may be moved using the
'HOTKEYs' and the cursor keys (see section 4.8)

For example, with the default hotkeys (CTRL + ALT) the key combination to launch
the on-screen menu would be:

press

When the menu is first called up, a set of default names will be listed. You will
probably want to change these names to suit your computers (see section 3.5).
When you launch the on-screen menu you will see a screen similar to that shown
below.

baba MM

release

MbaMba

To connect to a computer, place the menu bar over the computer name using a
combination of the up and down cursor keys and the page up / page down keys.

SmartView XPro Installation and Use Page 47

To select the computer with shared access press:

ee or ff

To select the computer with exclusive access press:

jeje or jjff

If you have may connected computers then you can do an alphabetic search of the
list of computer names by pressing F3 and then entering the name that you want to
find.

When you select a computer the SmartView will briefly confirm the computer that
has been selected by displaying a message. There may be situations where the
selected computer cannot be accessed and in this case the SmartView will display a
error message and wait for the user to press ESC before continuing. The SmartView
may not be able to connect due to the following reasons:

The requested port is being accessed exclusively by another user.
There are no free cascade links available.
The requested port does not exist.

SmartView confirms a successful connection

SmartView XPro Installation and Use Page 48

SmartView indicates an unsuccessful connection

4.11 The reminder banner

Normally the SmartView will display a discreet computer name reminder banner that
reminds you which computer you are connected to. This banner will normally appear
at the top of the screen in a central location and may optionally be disabled (see
section 4.12.2). Many computer screens can look very similar and so this banner
serves as a useful reminder of which computer you are working on. The colour and
transparency of the banner can be selected to make it as discreet as possible. It
may also be moved around the screen in any direction by using the ‘HOTKEYs’
together with the cursor keys.

For example to move the banner up the screen (assuming the default CTRL + ALT
hotkeys) use:

baba ww

The computer name banner is also used to tell the you that another user is using the
computer that you are currently connected to. Whist the other user has control of the
computer you will see the message "Video Only" below the computer name banner.

SmartView XPro Installation and Use Page 49

4.12 Setting the USER PREFERENCES

The USER PREFERENCES are system operating parameters that are
independently selectable for each user. From the main menu press F1 for MORE
MENUS. Use the cursor keys to position the menu bar over USER PREFERENCES
Press ENTER or RETURN to view the preferences. Use the cursor keys to place the
menu bar over the required option and then use SPACE BAR to change the option
as required. Press ESC to quit and save the changes.

4.12.1 OSD COLOUR

Accessed from menu: USER PREFERENCES
Settings: DEFAULT, SCHEME 1, SCHEME 2

As you toggle between these options you will see the colour of the menu change to
show the selected scheme. The menu schemes have been specially chosen to
provide a high contrast with the colours that you would normally see on a computer
screen.

4.12.2 REMINDER BANNER

Accessed from menu: USER PREFERENCES
Settings: ENABLED, DISABLED

When the reminder banner is enabled, the name of the currently selected computer
will appear in a small reminder banner. This is normally located at the top of the
screen in a central position but may be moved as required (see section 4.8)

4.12.3 REMINDER COLOUR

Accessed from menu: USER PREFERENCES
Settings: BLUE/TRANS, PINK/TRANS, BLUE/WHITE, WHITE/RED

You may select the colour of the reminder banner. The BLUE/TRANS and
PINK/TRANS select blue or pink text with a transparent background. The
BLUE/WHITE and WHITE/RED settings select blue and white text on solid white and
red backgrounds.

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4.13 Using the FUNCTIONS menu

The FUNCTIONS menu provides you with a number of useful functions that will help
you to make the most of your SmartView. You can access the FUNCTIONS menu
from the main on-screen menu by pressing F1 and selecting FUNCTIONS.

Standard users will be offered just two functions:

RESTORE STANDARD MOUSE and
RESTORE INTELLIMOUSE

If you have disconnected a mouse cable or you have switched the SmartView off
then the mouse connection will normally be lost. To reconstitute the mouse
connection use the mouse reset functions. See section 2.9 for a full explanation of
how these functions work.

The ADMIN user is also given the option to RESET TO FACTORY DEFAULTS. This
will clear all the computer and user names and set all parameters back to the factory
defaults. To avoid activating this function by accident the administrator must confirm
the reset instruction by pressing F8.

4.14 Using the dual access ports (1 and 3)

The SmartView 2XPro is fitted with one dual access port and the SmartView 4XPro
is fitted with two dual access ports. These dual access ports have connectors that
enable a local KVM (Keyboard, Video monitor and Mouse) to be attached and a
connector that enables a remote AdderLink or AdderLink Gold to be attached. Either
the local KVM, connected directly to the SmartView, or the remote KVM, connected
to the AdderLink extender, may be used to access the SmartView. The video picture
is duplicated on both the local and remote access points but the SmartView will
accept keyboard and mouse data from only one KVM at a time. Whilst one of the
KVMs is active, the num, caps and scroll lock keys on the inactive KVM's keyboard
will flash indicating that the KVM does not have control. Once there has been no
keyboard or mouse data from the active KVM for the timeout period (see section

3.6.11 for instructions on how to set the timeout period), the other KVM is allowed
access. Once keyboard or mouse data activity is detected from this new KVM it
gains control and the other KVM is disabled.

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4.15 Cascading SmartViews

SmartView XPros can be cascaded in a tree structure to support larger numbers of
computers. Up to four cascade levels are supported and the number of cascade
links between SmartViews can be chosen by the user. The number of installed
cascade links determines the number of users that may be accessing ports on the
cascaded units simultaneously. The full rules that must be followed when configuring
a cascade of SmartViews are given in section 2.5.

Although it is theoretically possible to select computers on cascaded units by
pressing the hotkeys and then typing in the port address this would be highly
confusing for users and is not generally recommended. Consequently it is normally
advisable to use the on-screen menu to select computers on cascaded units.

However it is sometimes useful to be able to connect to ports on cascaded units via
a specific cascade cable (rather than the first available of a group) in order to check
that the cabling working as expected. To do this you can use a hotkey sequence
similar to the example shown below.

For example to connect to port 14 on a SmartView 4XPro that is cascaded off port 1
of your first SmartView XPro. Although the following example selects a port with a
four digit address (port 0114) you can type port addresses that are eight digits long
to access computers that are on the forth cascade level (e.g. Port 01140203).

press

baba

press 11release 11

press 11release 11

00release 00

press 44release 44

baba

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4.16 Resetting user port keyboards and mice

The SmartView gives you the facility to perform a complete power off reset of the
keyboard and mouse that are connected to a selected user port. This can be useful
if you wish to disconnect the keyboard or mouse and replace them with alternatives.
Keyboards will enable themselves automatically if they are disconnected and then
re-connected to the SmartView. Mice will not normally re-enable themselves after
they have been disconnected and re-connected although they will do so
automatically if the SmartView's channel has been changed whilst the mouse is
disconnected.

Consequently you will normally need to perform a power-off reset of the user port if
you have disconnected and re-connected a mouse. The power off reset function
only affects the selected user port and does not affect any of the computer
connections or any of the other user ports.

To perform a power-off reset for a selected user port:

1) Press the USER key on the front panel of the SmartView to select the user port
whose keyboard and mouse you wish to reset.

2) The selected user port number should now be shown on the green USER
display.

3) Press and hold down the USER key for 5 seconds until the green USER display
goes off. The keyboard and mouse will then be powered off.

4) As soon as the green display goes off you may release the USER key. The
green display will then come back on and a few seconds later the keyboard and
mouse will be powered on and ready for use.

4.17 Using the AdderLink extender

Refer to the installation guide provided with your AdderLink extender. The
transmitter unit (AdderLink XL) is built into the SmartView XPro so you will only need
the receiver (AdderLink XR unit). You may use an AdderLink XR receiver or an
AdderLink Gold XR receiver.

When using an AdderLink extender we highly recommend that you set the
AdderLink's hotkeys to be different to the SmartView's hotkeys to avoid any
confusion

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4.18 What to do if you forget your ADMIN password

If you forget your ADMIN account password you will not be able to access the
SmartView XPro to add or edit users and computer names. If this unfortunate
situation does occur then you can resolve it by performing a complete reset to return
the SmartView to its factory default state. A complete reset erases all the user
names and computer names that you have setup. You can only perform a complete
reset if you have access to both the front and the rear of the SmartView.

To perform a complete reset and return the SmartView to its factory default state:

1) Power on the SmartView normally.

2) Whilst the SmartView is powered on move switch 2 on the rear panel of the
SmartView (labelled UPGRADE) to the ON (down) position.

3) Press the USER and the COMPUTER keys together.

4) The green USER display will show 'r' for a few seconds to confirm that a reset is
taking place.

5) Return switch 2 to the normal OFF position (up).

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5. Upgrading the SmartView's firmware

The SmartView XPro uses flash memory technology which enables the firmware
code to be upgraded by the user. New keyboards, mice operating systems and
drivers are being launched all the time. From time to time the SmartView's firmware
will be updated to provide support for these new devices. You can take advantage of
these upgrades free of charge during the warranty period.

Upgrades are performed by connecting a PC's serial port to the SmartView's serial
port and running an upgrade program on the PC. This upgrade program downloads
the new firmware to the SmartView XPro and checks that the data has been
programmed correctly.

To perform a firmware upgrade on your SmartView XPro you will need a suitable
serial upgrade cable and an IBM PC compatible computer with an RS232 serial port
and an operating system that supports DOS. Suitable upgrade cables with 9-pin
serial connectors are provided with the SmartView XPro. If you have lost your cable
then you will need to buy a cable with a 9-way D-type male connector on one end
and a 9-way D-type female connector on the other end with all 9 lines connected
"straight through" (i.e. pin 1 to pin 1, pin 2 to pin 2, pin 3 to pin 3 etc.). These are
standard serial extension cables.

You will also need to obtain the latest version of the SmartView XPro firmware which
is available by request from www.addertec.com. Please ensure that you have your
product serial number and model number at hand when requesting an upgrade.

Note: The normal flash upgrade process does not clear the computer names, user
names, security passwords or other configuration settings.

To perform a flash upgrade on the SmartView XPro:

Step 1 - Prepare your computers

Ensure that you have saved any important work on the connected computers. The
SmartView XPro can be upgraded whilst attached to live systems but remember that
the mouse connections will probably need to be reconstituted after the upgrade is
finished (see sections 4.13 and 2.9). Where possible, mission critical servers should
be switched off or disconnected before performing an upgrade.

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Step 2 - Connect your computer to the SmartView XPro

Connect your computer's serial port to the SmartView XPro's serial port (see figure

2)

Step 3 - Select flash upgrade mode using option switch 2 (labelled UPGRADE)

Move option switch 2 on the back of the SmartView XPro to the ON position (down).

Step 4 - Power off the SmartView XPro

Remove both power supplies from the XPro.

Step 5 - Power on the SmartView with the UPGRADE switch ON

Attach the power adapter to the SmartView whilst the UPGRADE switch is ON. The
green USER display should now show a lower case 'u'. This indicates that the
SmartView is ready to be upgraded.

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The display should now show:

Step 6 - Run the upgrade program

The latest version of the SmartView XPro firmware is available from the Adder
Technology website at www.addertec.com. The upgrade files will be supplied to
you as a group and consist of several files as explained below. These files should be
downloaded to the same directory on your computer.

1) A universal upgrade program

SVXPRO.EXE

2) Binary code files for each of the processors within the SmartView (up to 3)

e.g. 4X16A129.HEX

4X16B129.HEX
4X16C129.HEX

These files use the following naming scheme. The first three characters are the
model type (e.g. 4X16 is a SmartView 4XPro with 16 computer ports). The forth
character is the processor designation. The last three character represent the
firmware release version (e.g. 129 equals version 1.29).

3) A data file that tells the upgrade program (SVXPRO.EXE) which binary code files

(HEX files) to download to the SmartView XPro and where to put each file.
Theoretically this DAT file can be modified so that only certain processors are
upgraded but do not do this unless specifically instructed by Adder technical
support.

e.g. 4X16V129.DAT

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Like the hex files, the first three digits represent the model number (e.g. 2X8
represents a SmartView 2XPro with 8 computer ports). The next four digits represent
the version number (e.g. V129 equals firmware version 1.29).

To upgrade the SmartView, check that the DAT file designation matches the model
that you have. In other words, if you have a SmartView 2XPro with 8 computer ports
and you want to upgrade to version 1.30 then the DAT file that you need would be
named 2X8V130.DAT. Also check that all the required files are loaded into the same
directory on your computer. From that directory run the upgrade file using the
following command line.

SVXPRO {Dat_file_name}.DAT

Where {Dat_file_name} is the name of the required DAT file

For example, if the name of the required DAT file is 4X16V129.DAT then use the
following command line:

SVXPRO 4X16V129.DAT

Follow the instructions given on the screen to perform the upgrade. When the
upgrade is complete the program will confirm that the upgrade has been successful
and then quit.

Step 7 - Switch the UPGRADE key to the OFF position and cycle the power

Switch the UPGRADE switch on the rear of the SmartView to the OFF position and
disconnect the power. When the power is re-applied the SmartView will operate
using the new firmware.

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Some useful issues to bear in mind when performing flash upgrades

The upgrade program rewrites the SmartView's firmware code. If the upgrade
process is interrupted then the SmartView will have invalid code and will not be able
to operate. It is therefore good practice to ensure that the upgrade process is always
fully completed. A partial or failed upgrade may be rectified by performing another
upgrade. If the upgrade process is interrupted accidentally then you should
immediately repeat the upgrade process without moving switch 2 from the upgrade
(ON) position. Switch 2 forces the SmartView into flash upgrade mode and prevents
the upgraded code from being run. Running faulty or partially upgraded code may
have unpredictable results and may damage your SmartView or computing
equipment. For obvious reasons, the code that the SmartView uses to perform
upgrades is not itself upgradeable - a common problem on some flash upgradeable
products that could effectively be destroyed by a partial upgrade!

WARNING - Running faulty or partially upgraded code may have unpredictable
results and may damage your SmartView or computing equipment.

SmartView XPro Installation and Use Page 59

Appendix A. Cable and connector
specifications

IMPORTANT NOTE

The maximum cable lengths supported vary widely between devices and
cables. It may be possible to use cables that are longer than those specified
below with certain PCs and peripherals but this cannot be guaranteed. If you
experience problems try using shorter cables.

A1. Keyboard, monitor and mouse to SmartView XPro

Cable specification:

All of the shared devices plug directly into the relevant ports at the rear of the
SmartView. If you use an AT style keyboard you will need an AT (5 pin DIN female)
to PS/2 (6 pin mini-DIN male) converter. Keyboard, monitor and mouse extension
cables can be used to increase the distance from SmartView up to 10m. Most
keyboards and mice will also operate at distances of 20 metres.

A2. AdderLink to SmartView XPro

Cable specification:

The AdderLink uses standard 4-pair unshielded twisted pair cable of the same type
that is commonly used for Ethernet and other networks. Unshielded and shielded
types may be used at distances up to 200 metres.

IMPORTANT WARNING

Do not connect the SmartView's extender ports to an Ethernet hub or other
digital network device. The signals carried on the twisted pair cable between
the SmartView and the AdderLink are ANALOGUE. Plugging the SmartView or
AdderLink into a digital network device such as a hub may damage you
devices

SmartView XPro Installation and Use Page 60

A3. SmartView XPro to PCs 1 to 16

Cable specifications:
Video - 15 pin high density male D connector to 15 pin high density male D

connector wired as a standard VGA PC to monitor cable. There are two types
commonly available. The best type cables which will give excellent quality are
constructed with coaxial cable cores. Cheaper ‘data’ cables are often used, but can
degrade video quality if used over longer distances. Avoid using 'data' cables longer
than 2 metres unless the video quality is not important. Good quality coaxial video
cables may be run at distances up to 30 metres with acceptable video quality. In a
cascaded application it is advisable to keep the total cable run from computer to
KVM no more than 30 metres.

Keyboard and PS/2 mice - 6 pin mini-DIN male connector to 6 pin mini-DIN male
connector with all lines connected straight through (1-1,2-2 etc.). If the PC has a 5­pin DIN AT style keyboard connector you will need a PS/2 to AT keyboard adapter
6-pin mini-DIN female to 5-pin DIN male (readily available). Cables should be no
longer than 30 metres.

RS232 serial mice - these require a special converter to connect the RS232 lines
present on the SmartView mouse ports to the RS232 port on a PC.

SmartView XPro Installation and Use Page 61

Cables should be no longer than 30 metres.

NOTE - There are several common wiring specifications for 6-pin mini-DIN to 9-pin
serial adapters. If you have an adapter that has been supplied with a mouse it may
have a completely different internal wiring to that shown above and may not be
compatible with the AdderView

Recommended cables:

3-in-1 keyboard, video and mouse combination cable - For convenience,

neatness and high video quality we recommend the Adder brand 3-in-1 combination
cables. These cables are constructed with tri-coax video links to ensure that high
video quality is maintained. They also support DDC signalling and are colour coded
in PC99 specification colours for you convenience. These match the colours used on
the back of your SmartView XPro and most modern PCs. These cables are available
in various different lengths to suit your requirements. They may be purchased with or
without the adapters for AT keyboards and RS232 serial mice. Please quote the
following part codes when ordering from your supplier.

Part Code Description

VKVM-2M 3-in-1 Adder cable, 2 metres long
VKVM-2M-AT 3-in-1 Adder cable, 2 metres long with AT and serial adapters
VKVM-5M 3-in-1 Adder cable, 5 metres long
VKVM-5M-AT 3-in-1 Adder cable, 5 metres long with AT and serial adapters
VKVM-10M 3-in-1 Adder cable, 10 metres long
VKVM-10M-AT 3-in-1 Adder cable, 10 metres long with AT and serial adapters

SmartView XPro Installation and Use Page 62

Appendix B. Problem Solving

Problem:

Poor video quality with smearing fuzziness or ripple.

Action:

Use screened coaxial video cables to connect your devices to the SmartView.

SmartView XPro Installation and Use Page 63

Notes

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Notes

SmartView XPro Installation and Use Page 65

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