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SECTION 21
7. The guarantee commences from date of purchase. A proof of purchase is
required as part of the validation to receive a warranty service. A sales receipt showing
the original date of purchase is considered proof of purchase no other documentation
will be accepted.
8. The guarantee shall not cover any fault or defect caused by faulty installation,
including failure to observe the installation instructions supplied with the product.
Accordingly the company will charge a fee to cover the cost to the company of travel
and/or time spent to rectify a product which is incorrectly or improperly installed and
for any parts that may have been so damaged due to this. The company will advise
the amount of such fee and take your credit or debit card details prior to our
engineer’s visit. The fee will be charged to your credit or debit card if the defect is
other than a manufacturing fault.
9. The guarantee is non-transferable and is made to the first retail purchaser
provided that the sale is made through an approved company stockist.
10. Any installation labour transportation or other related costs/expenses arising from
defective parts/rapier replacement or otherwise of same will not be covered by this
guarantee nor shall the company assume responsibility for same. Furthermore the
company shall not be responsible for any indirect or consequential damages except
as provided by law.
11. The appliance must be kept free from dust, dirt and debris by the user, in
accordance with the cleaning instruction
12. All other guarantees expressed or implied with respect to the product, its
components, and accessories or any obligations/liabilities on the part of the company
are hereby expressly excluded so far as permitted by law.
13. The company neither assumes nor authorises any third party to assume on its
behalf any other liabilities with respect to the sale of the appliance.
14. The guarantee does not apply to other non Adam products such as
prefabricated flue boxes and flues.
15. The company will not be responsible for: (a) Inadequate or inappropriate
flueing, chimneys etc; (b) down drafts or spillage caused by environmental conditions
such as nearby trees, buildings, rooftops, hills or mountains; (c) inadequate ventilation
or negative air pressure caused by mechanical systems such as extraction fans, cooker
extraction hoods, clothes driers etc
16. The guarantee is void if: (a) the fire has been operated in atmospheres
contaminated by chlorine, fluorine, or other damaging chemicals; (b) the fire is
subjected to long periods of dampness or condensation.
17. The guarantee shall not cover: (a) any damage to the combustion chamber or
the heat exchanger or other components due to water or weather damage which is
the result of, but not limited to improper chimney/venting installation; (b) any fault or
defect caused by failure to observe the user instructions supplied with the product or
by any alteration, modification, wilful abuse, accident, careless operation or miss-use
of the product or by any external sources e.g. transit damage or weather..
18. The guarantee will not cover an appliance that has been found damaged or
incomplete prior to installation but is there after installed without being corrected by
Adam Fires beforehand or removed from the installation prior to Adam Fires inspecting.
19. The guarantee will not cover an appliance that has been subsequently
removed without Adam Fires having the opportunity to inspect the appliance or
without the prior written consent of Adam Fires
20. Validation of your installation will be required prior to warranty service/repair;
there will be a fee for this. No other validation will be accepted by Adam.
21. The guarantee shall not cover: (a) surface crazing of fibre components e.g.
matrix, coals liners etc; (b) batteries; (c) cosmetic blemishes to polished metal and
painted surfaces.