Internet
Phone Wizard
Model #: UP101
User Manual
Solutions for the Digital Life
™
Table of Contents
1 Introduction 1
Package Contents 1
Features 2
System Requirements 2
Getting to Know the Internet Phone Wizard 3
Technical Support 4
2 Installing Skype™ Software 5
Downloading and Installing Skype 5
Creating a Skype Account 8
Adding Accounts 9
Assign a Speed-Dial Number 12
3 Connecting the Internet Phone
Wizard Hardware 15
Single Line Connection 15
Dual Line Connection 17
4 Installing the Internet Phone
Wizard Software 21
5 Using the Internet Phone Wizard 25
Before Making a Call 25
Calling an Internet Telephone 26
Calling a Traditional Telephone 26
Receiving a Call 27
Ending a Call 27
Switching Between Regular Call and
Internet Call Modes 27
Call Waiting Alert 27
Quick Reference Table 28
6 Troubleshooting 29
a Specifications 31
Notices 33
Regulatory Compliance Notices 33
Modifications 33
Miscellaneous Legal Notices 34
Limited Warranty 35
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ii
Introduction
1
Thank you for purchasing the Actiontec Internet Phone Wizard. The Internet
Phone Wizard allows you to make free calls over the Internet and budget calls with
Skype™ anytime, anywhere. With the Internet Phone Wizard, you can use your
regular phone to make long distance calls and even international calls at dramatically reduced rates. If you want to take your communications to the next level, and
save money while doing it, the Actiontec Internet Phone Wizard is sure to be one
of the keys to your success.
Package Contents
s Actiontec Internet Phone Wizard
s USB cable
s Telephone cable (RJ-11)
s Quick Start Guide
s Installation CD-ROM (includes this user guide)
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Actiontec Internet Phone Wizard User Manual
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Chapter 1 Introduction
Features
s Excellent voice quality
s Low international calling rates
s Works with Skype
s Easily switch between regular (analog) and Internet phone modes
s Call waiting and ringback operations supported
s No special settings or configuration for use with firewall
s No external power required
System Requirements
Minimum
s Computer running at 400 MHz or better, with a USB port, 128 MB RAM,
and a CD-ROM drive.
s Microsoft Windows 2000, XP
s A touch-tone analog phone
s LAN or modem-based Internet connection
s Skype application (available free from www.skype.com)
Recommended
For better voice quality and performance:
s Computer running at 1 GHz or better, with a USB port, 256 MB RAM, and a
CD-ROM drive
s A touch-tone analog phone and an analog telephone line
s Broadband Internet connection
2
Chapter 1 Introduction
Getting to Know the Internet Phone Wizard
This section contains a quick description of the Internet Phone Wizard’s lights and
ports. The Internet Phone Wizard has several indicator lights (LEDs) on its front
panel and a series of ports on its rear panel.
Front Panel
The front panel of the Internet Phone Wizard features three lights: Regular Call,
Internet Call, and Ready.
Regular Call
The Regular Call light illuminates when the Internet Phone Wizard is in regular
(analog) phone mode, blinks rapidly when an incoming regular call comes in,
and blinks steadily when a regular call is on hold.
Internet Call
The Internet Call light illuminates when the Internet Phone Wizard is in
Internet phone mode, blinks rapidly when an incoming Internet call comes in,
and blinks steadily when an Internet call is on hold.
Ready
The Ready light illuminates when the Internet Phone Wizard is correctly connected to the computer and ready to answer calls.
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Actiontec Internet Phone Wizard User Manual
Rear Panel
The rear panel of the Internet Phone Wizard contains three ports: USB, Line, and
Phone.
USB Port
The USB port is used to connect a computer to the Internet Phone Wizard via
USB cable.
Line Port
The Line port is used to connect the Internet Phone Wizard to a wall phone
line outlet or modem via phone cable.
Phone Port
The Phone port is used to connect the Internet Phone Wizard to a telephone via
phone cable.
Technical Support
Actiontec Electronics prides itself on making durable, high-quality, high-performance products. If you need assistance, the Actiontec Technical Support Department
is available all day every day to provide professional support.
Actiontec Electronics, Inc.
760 N. Mary Avenue
Sunnyvale, CA 94085
Technical Support
Phone: (USA) 1-888-436-0657
(UK) 0845-65-80411
E-mail: http://support.actiontec.com/email_support/support_form.php
Internet: www.actiontec.com/support
4
Installing Skype™ Software
The first step in setting up the Internet Phone Wizard is installing Skype on the
computer. This chapter describes the Skype installation procedure in four parts:
downloading and installing Skype, creating an account, adding contacts, and
assigning speed-dial numbers.
Downloading and Installing Skype
If Skype has already been installed on the computer, make sure it is the latest version. If it is, skip this section and go to “Assigning a Speed-Dial Number” on page
12. If not, install the latest version by following this procedure:
1. Open an Internet browser, and, in the address bar, enter:
http://www.skype.com/
2. When the Skype web page appears, click Download Skype now. It’s free.
2
3. After downloading, double-click on the “SkypeSetup” icon.
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Actiontec Internet Phone Wizard User Manual
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Chapter 2 Installing Skype
4. In the window that appears, select a language, then click OK.
5. The “Skype Setup Wizard” appears. Read the on-screen instructions, then
click Next.
6. In the next window, click in the circle next to “I accept the agreement,” then
click Next.
6
Chapter 2 Installing Skype
7. Select a location on the computer’s hard drive to download the Skype soft-
ware, then click Next.
8. In the next window, set up additional tasks, if needed, then click Next.
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Actiontec Internet Phone Wizard User Manual
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Chapter 2 Installing Skype
9. Skype installs. Click Finish in the last window to complete the installation.
The Skype software is installed on the computer. Go to the next section to create a
Skype account.
Creating a Skype Account
1. After Skype installs, the “Create a new Skype account” window appears. In the
“New Users - Create a Skype Account” tab, enter the required information
(denoted by a red asterisk). Click Next.
8
Chapter 2 Installing Skype
2. When the “Your Skype Personal Profile” window appears, enter the informa-
tion in the appropriate text boxes. Click Update.
The Skype account is created. Go to the next section to add contacts to the
account.
Adding Accounts
1. Go to the main Skype account window.
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Actiontec Internet Phone Wizard User Manual
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Chapter 2 Installing Skype
2. From the menu at the top of the window, select Tools, then Add a Contact….
3. When the “Add a Contact” window appears, enter the name of another Skype
user in the appropriate text box, then click Next.
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Chapter 2 Installing Skype
4. A “Request Authorization” window appears. Make the appropriate selections,
then click OK.
5. The contact is added. Click Finish.
The contact has been added. To view the contact list, select the “Contact” tab from
the main Skype window. To add assign a speed-dial number to an contact, go to
the next section.
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Actiontec Internet Phone Wizard User Manual
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Chapter 2 Installing Skype
Assign a Speed-Dial Number
1. From the main Skype window, select the Contact tab, right-click on a contact
name, and, in the menu that appears, select Assign Speed-Dial.
2. In the next window, enter a speed-dial number, then click OK.
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Chapter 2 Installing Skype
3. The speed-dial number is assigned to the contact.
4. Repeat to assign a speed-dial number to other contacts.
After finishing with the installation configuration of Skype, go to the next chapter
(“Connecting the Internet Phone Wizard Hardware”) to continue setting up the
Internet Phone Wizard.
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Connecting the
Internet Phone
3
Wizard Hardware
This chapter explains how to physically connect the Internet Phone Wizard to
a computer, telephone, and phone line. There are two basic ways to connect the
Internet Phone Wizard: Single Line or Dual Line.
Single Line Connection
When the Internet Phone Wizard is in Single Line mode, it can be used to make or
receive Internet (computer-to-computer) phone calls using Skype only. It cannot
make regular calls to normal (land-line or mobile) telephones while in Single Line
mode.
To connect the Internet Phone Wizard in Single Line mode:
1. Get the Internet Phone Wizard from its package.
2. Get the USB cable from the package and insert the small, square end of the
cable in the “USB” port on the rear panel of the Internet Phone Wizard.
3. Insert the other (flat and rectangular) end of the USB cable in a USB port on
the front or back of a computer.
4. Get the phone cable from the telephone and insert one end in the “Phone”
port on the rear panel of the Internet Phone Wizard.
5. Connect the other end of the phone cable to the telephone. The components
should be connected similarly to the figure below:
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Actiontec Internet Phone Wizard User Manual
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Chapter 3 Connecting the Internet Phone Wizard Hardware
Note: If the Internet Phone Wizard needs to be disconnected from
☞
the computer for any reason, it must be reconnected to the same
USB port. Connecting the Internet Phone Wizard to a different
USB port may cause problems.
The Internet Phone Wizard is connected in Single Line mode. Next, go to chapter
4, “Installing the Internet Phone Wizard Software.”
Single-Line Connection with Dial-Up Modem
If the computer is connected to the Internet via dial-up modem with no other phone
line in the home, the Internet Phone Wizard can only be set up in Single Line mode.
To connect the Internet Phone Wizard in Single Line mode with a dial-up modem:
1. Get the Internet Phone Wizard from its package.
2. Get the USB cable from the package and insert the small, square end of the
cable in the “USB” port on the rear panel of the Internet Phone Wizard.
3. Insert the other (flat and rectangular) end of the USB cable in a USB port on
the front or back of a computer.
4. Get the phone cable from the telephone and insert one end in the “Phone”
port on the rear panel of the Internet Phone Wizard.
5. Connect the other end of the phone cable to the telephone.
6. Optional: To make and receive normal calls while the computer is powered
down, use the supplied phone cable and insert one end of the cable in the “Line”
port on the rear panel of the Internet Phone Wizard.
7. Optional: Insert the other end of the phone cable in the “Phone” port of the dial-
up modem. The components should be connected similarly to the figure below:
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Chapter 3 Connecting the Internet Phone Wizard Hardware
Note: If the Internet Phone Wizard needs to be disconnected from
☞
the computer for any reason, it must be reconnected to the same
USB port. Connecting the Internet Phone Wizard to a different
USB port may cause problems.
The Internet Phone Wizard is connected in Single Line mode. Next, go to chapter
4, “Installing the Internet Phone Wizard Software.”
Dual Line Connection
When the Internet Phone Wizard is set up in Dual Line mode, it can make and
receive both Internet (computer-to-computer) calls and regular (computer-toland-line-telephone or computer-to-mobile-telephone) calls.
This procedure assumes the computer is connected to a cable modem. If the computer is connected to the Internet via DSL modem, see “Dual Line Connection with
DSL Modem” on page 18.
To connect the Internet Phone Wizard in Dual Line mode:
1. Get the Internet Phone Wizard from its package.
2. Get the USB cable from the package and insert the small, square end of the
cable in the “USB” port on the rear panel of the Internet Phone Wizard.
3. Insert the other (flat and rectangular) end of the USB cable in a USB port on
the front or back of a computer.
4. Get the phone cable from the telephone and insert one end in the “Phone”
port on the rear panel of the Internet Phone Wizard.
5. Connect the other end of the phone cable to the telephone.
6. Using the supplied phone cable, insert one end of the cable in the “Line” port
on the rear panel of the Internet Phone Wizard.
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Actiontec Internet Phone Wizard User Manual
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Chapter 3 Connecting the Internet Phone Wizard Hardware
7. Insert the other end of the supplied phone cable in a standard phone line outlet. The components should be connected similarly to the figure below:
Note: If the Internet Phone Wizard needs to be disconnected from
☞
the computer for any reason, it must be reconnected to the same
USB port. Connecting the Internet Phone Wizard to a different
USB port may cause problems.
The Internet Phone Wizard is connected in Dual Line mode. Next, go to chapter 4,
“Installing the Internet Phone Wizard Software.”
Dual Line Connection with DSL Modem
Since DSL modems are connected via phone line (like the Internet Phone Wizard),
there are two ways to connect the Internet Phone Wizard when a DSL modem is pres-
ent: Connecting to a Phone Line Splitter, and Connecting to a DSL Filter. Select the
configuration matching the current computer/DSL set up, and follow the instructions.
Connecting to a Phone Line Splitter
If the telephone is connected to the phone line via a phone line splitter, follow
this procedure to connect the Internet Phone Wizard:
1. Get the Internet Phone Wizard from its package.
2. Get the USB cable from the package and insert the small, square end of the
cable in the “USB” port on the rear panel of the Phone Wizard.
3. Insert the other (flat and rectangular) end of the USB cable in a USB port on
the front or back of a computer.
4. Use the supplied phone cable and insert it in the “Line” port of the Internet
Phone Wizard.
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Chapter 3 Connecting the Internet Phone Wizard Hardware
5. Insert the other end of the supplied phone cable in the microfilter.
6. Get the phone cable from the telephone and insert one end in the “Phone”
port on the rear panel of the Internet Phone Wizard.
7. Connect the other end of the phone cable to the telephone. The components
should be connected similarly to the figure below:
Note: If the Internet Phone Wizard needs to be disconnected from
☞
the computer for any reason, it must be reconnected to the same
USB port. Connecting the Internet Phone Wizard to a different
USB port may cause problems.
The Internet Phone Wizard is connected in Dual Line mode. Next, go to chapter 4,
“Installing the Internet Phone Wizard Software.”
Connecting to a DSL Filter
If the telephone is connected to the phone line via a wall mount DSL filter, follow
this procedure to connect the Internet Phone Wizard:
1. Get the Internet Phone Wizard from its package.
2. Get the USB cable from the package and insert the small, square end of the
cable in the “USB” port on the rear panel of the Internet Phone Wizard.
3. Insert the other (flat and rectangular) end of the USB cable in a USB port on
the front or back of a computer.
4. Use the supplied phone cable from the telephone and insert it in the “Line”
port of the Internet Phone Wizard.
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Actiontec Internet Phone Wizard User Manual
5. Insert the other end of the supplied phone cable in the “Phone” port of the
DSL filter.
6. Get the phone cable from the telephone and insert one end in the “Phone”
port on the rear panel of the Internet Phone Wizard.
7. Connect the other end of the phone cable to the telephone. The components
should be connected similarly to the figure below:
Note: If the Internet Phone Wizard needs to be disconnected from
☞
the computer for any reason, it must be reconnected to the same
USB port. Connecting the Internet Phone Wizard to a different
USB port may cause problems.
The Internet Phone Wizard is connected in Dual Line mode. Next, go to chapter 4,
“Installing the Internet Phone Wizard Software.”
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Installing the
Internet Phone
4
Wizard Software
After installing the Skype™ software (see chapter 2) and connecting the Internet
Phone Wizard to a computer and phone outlet (see chapter 3), the Internet Phone
Wizard software must be installed on the computer.
Note: This procedure is performed using Windows XP. If using
☞
Windows 2000 or Windows XP (Service Pack 2), see the notes
following certain steps for any additional instructions.
To install the Internet Phone Wizard software:
1. After connecting the Internet Phone Wizard, a “Found New Hardware” win-
dow appears. This may take up to 15 seconds.
2. Insert the Installation CD in the CD-ROM drive of the computer, then, from
the “Found New Hardware Wizard” window, click in the circle next to “Install
the software automatically (Recommended).” Click Next.
Note: If the computer is running Windows 2000, when the
☞
Found New Hardware Wizard window appears, click Next. In
the next window, click in the circle next to “Search for a suitable
driver for my device,” then, in the next window, make sure the
“CD-ROM” check box is active. If running Windows XP with
Service Pack 2 installed, when the Found New Hardware Wizard
window appears, click in the circle next to “No, not this time.”
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Actiontec Internet Phone Wizard User Manual
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Chapter 4 Installing the Internet Phone Wizard Software
3. In the next window, click Continue Anyway.
The Internet Phone Wizard has been fully tested to work with Windows XP
and 2000 and will not harm or hinder the performance of the computer.
4. When the next window appears, click Finish.
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Chapter 4 Installing the Internet Phone Wizard Software
5. A “Congratulations” window appears. Click Next.
6. Another window appears. Enter an email address in order to be contacted
about future online updates. Click Next.
7. A window with information about using Skype with the Internet Phone
Wizard appears. Read the onscreen information, then click Finish.
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Actiontec Internet Phone Wizard User Manual
8. When Skype launches, a window appears. Click in the circle next to “Allow
this program to use Skype,” then click OK.
The Internet Phone Wizard software is installed, and Skype is running. To learn
how to use the Internet Phone Wizard with Skype to place a regular or Internet
call, see chapter 5, “Using the Internet Phone Wizard.”
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Using the Internet Phone Wizard
This chapter explains how to make a call using the Internet Phone Wizard, including
calling an Internet telephone, calling traditional telephones, and answering a call.
Before Making a Call
Before making a call with the Internet Phone Wizard, make sure of the following:
s The computer meets or exceeds the minimum system requirements
s The computer is connected to the Internet
s A Skype™ account has been created and contacts have been added to it
s The Internet Phone Wizard is connected to the computer via USB
s A telephone is connected to the Internet Phone Wizard via phone cable
s If using Dual Line mode, a phone line is connected to the Internet Phone
Wizard’s “Line” port
s The Internet Phone Wizard drivers and software are installed and running
on the computer
5
s The Internet Phone Wizard icon in the system tray of the computer’s desk-
top (next to the clock) is “Ready”:
Internet Phone Wizard Icons
Ready
Not Connected
Active or
In Conversation
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Actiontec Internet Phone Wizard User Manual
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Chapter 5 Using the Internet Phone Wizard
Calling an Internet Telephone
To make an Internet phone call using the Internet Phone Wizard:
1. Pick up the telephone receiver. A long dial tone (about 1 second) is heard, and
the Internet Call light on the Internet Phone Wizard flashes.
Note: If the Internet Phone Wizard is set up to make both
☞
Internet and regular calls (Dual-Line mode), press the “#” key
on the telephone keypad twice to hear the Internet dial tone.
The Internet dial tone is a single long tone.
2. Dial the speed-dial number of the party being called.
3. Wait for the party to pick up the telephone.
Note: The Internet Phone Wizard’s Regular Call light illuminates
☞
when the receiver is picked up. After pressing the “#” key twice, the
Internet Call light illuminates and the Regular Call light turns off.
Calling a Traditional Telephone
There are two ways to call a traditional (land-line or mobile) telephone with the
Internet Phone Wizard: make a regular call using Regular Call mode (this is exactly
like making a normal phone call from a traditional telephone, and all the usual costs
apply), or call using the Internet Call mode with a SkypeOut service subscription.
Using Regular Call Mode
1. Pick up the telephone receiver and dial the telephone number.
Using Internet Call Mode and SkypeOut
Before making this type of call, make sure your SkypeOut service subscription is
active.
1. Pick up the telephone receiver and press the “#” key twice. The Internet Call
light illuminates. Listen for the dial tone.
2. Dial the telephone number (number format: 00 + Country Code + Area Code
+ phone number).
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Chapter 5 Using the Internet Phone Wizard
Receiving a Call
1. The telephone connected to the Internet Phone Wizard rings.
2. The Internet Phone Wizard’s Regular Call or Internet Call light flashes,
depending on what kind of incoming call is being received.
3. Skype activates, and the Skype window appears.
4. Pick up the receiver and conduct a conversation.
The Skype window has a timer that displays the duration of the call.
Ending a Call
To end a call, put the receiver back onto the telephone.
Switching Between Regular Call and Internet Call Modes
If the Internet Phone Wizard is connected in Dual Line mode, press “#” key twice
to switch between the Regular Call and Internet Call modes.
Call Waiting Alert
The Internet Phone Wizard’s call waiting feature works only in the Dual-Line
mode. If a regular call comes in while an Internet call is active, a short beep is
heard on the telephone. Press the “#” key twice to answer the regular call. To go
back to the Internet call, press the “#” key twice again. The call waiting features also
applies if an regular call is active and an Internet call is received.
Ringback Alert
If the phone is hung up while a previous call is on hold, the Internet Phone Wizard
rings back to alert the user that a call is still on hold. To continue the call on hold,
pick up the receiver.
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Actiontec Internet Phone Wizard User Manual
Quick Reference Table
28
Troubleshooting
6
If you have any troubleshooting issues or wish to see a frequently asked questions
list, go to
www.internetphonewizard.com/support
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Specifications
Model Number
UP101 (Internet Phone Wizard)
PC Interface
One USB port
Telephone Interface
Two RJ-11 ports (Phone, Line)
LED indicators
Regular Call, Internet Call, Ready
Audio Support
Microsoft WAV, ACM, and Mixer APIs
a
Dimensions (LxWxH)
11.5 x 8.5 x 2.5 cm (4.5 x 3.3 x 1 in.)
Weight
125 g (4.4 oz.)
Operating temperature
0° - 55° C (32° - 131° F)
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Actiontec Internet Phone Wizard User Manual
Relative Humidity
> 80 % (non-condensing)
Warranty
1 year
Note: Specifications are subject to change without notice.
☞
32
Notices
Regulatory Compliance Notices
Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by implementing one or more of the following measures:
s Reorient or relocate the receiving antenna;
s Increase the separation between the equipment and receiver;
s Connect the equipment to an outlet on a circuit different from that to
which the receiver is connected;
s Consult the dealer or an experienced radio or television technician for help.
Modifications
The FCC requires the user to be notified that any changes or modifications made
to this device that are not expressly approved by Actiontec Electronics, Inc., may
void the user’s authority to operate the equipment.
Declaration of conformity for products marked with the FCC logo – United States
only.
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Actiontec Internet Phone Wizard User Manual
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference
2. This device must accept any interference received, including interference that
may cause unwanted operation
Note: To comply with FCC RF exposure compliance require-
☞
ments, the antenna used for this transmitter must be installed to
provide a separation distance of at least 20 cm from all persons
and must not be co-located or operating in conjunction with
any other antenna or transmitter.
For questions regarding your product or the FCC declaration, contact:
Actiontec Electronics, Inc.
760 North Mary Ave.
Sunnyvale, CA 94086
United States
Tel: (408) 752-7700
Fax: (408) 541-9005
Miscellaneous Legal Notices
© 2005 Actiontec Electronics, Inc. Actiontec Installation Buddy, Connection 1-2-3,
Solutions for the Digital Life, Actiontec Digital Gear, and the Actiontec logo are
trademarks or registered trademarks of Actiontec Electronics, Inc.
All other names are the property of their respective owners.
34
34
Limited Warranty
Hardware: Actiontec Electronics, Inc., warrants to the end user (“Customer”) that
this hardware product will be free from defects in workmanship and materials,
under normal use and service, for twelve (12) months from the date of purchase
from Actiontec Electronics or its authorized reseller.
Actiontec Electronics’ sole obligation under this express warranty shall be, at
Actiontec’s option and expense, to repair the defective product or part, deliver to
Customer an equivalent product or part to replace the defective item, or if neither
of the two foregoing options is reasonably available, Actiontec Electronics may,
in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Actiontec
Electronics, Inc. Replacement products may be new or reconditioned. Actiontec
Electronics warrants any replaced or repaired product or part for ninety (90) days
from shipment, or the remainder of the initial warranty period, whichever is longer.
Software: Actiontec Electronics warrants to Customer that each software program
licensed from it will perform in substantial conformance to its program specifications, for a period of ninety (90) days from the date of purchase from Actiontec
Electronics or its authorized reseller. Actiontec Electronics warrants the media containing software against failure during the warranty period. The only updates that
will be provided are at the sole discretion of Actiontec Electronics and will only be
available for download at the Actiontec Web site, www.actiontec.com. Actiontec
Electronics’ sole obligation under this express warranty shall be, at Actiontec
Electronics’ option and expense, to refund the purchase price paid by Customer
for any defective software product, or to replace any defective media with software
which substantially conforms to applicable Actiontec Electronics published specifications. Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. Actiontec Electronics makes
no warranty or representation that its software products will meet Customer’s
requirements or work in combination with any hardware or applications software
products provided by third parties, that the operation of the software products
will be uninterrupted or error free, or that all defects in the software products
will be corrected. For any third-party products listed in the Actiontec Electronics
software product documentation or specifications as being compatible, Actiontec
Electronics will make reasonable efforts to provide compatibility, except where
the non-compatibility is caused by a “bug” or defect in the third party’s product
or from use of the software product not in accordance with Actiontec Electronics
published specifications or user guide.
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Actiontec Internet Phone Wizard User Manual
THIS ACTIONTEC ELECTRONICS PRODUCT MAY INCLUDE OR BE BUNDLED
WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A
SEPARATE END-USER LICENSE AGREEMENT.
THIS ACTIONTEC ELECTRONICS WARRANTY DOES NOT APPLY TO SUCH THIRD-
PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE
END-USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.
Obtaining Warranty Service: Customer may contact Actiontec Electronics
Technical Support Center within the applicable warranty period to obtain warranty service authorization. Dated proof of purchase from Actiontec Electronics or
its authorized reseller may be required. Products returned to Actiontec Electronics
must be pre-authorized by Actiontec Electronics with a Return Merchandise
Authorization (RMA) number marked on the outside of the package, and sent
prepaid and packaged appropriately for safe shipment, and it is recommended that
they be insured or sent by a method that provides for tracking of the package. The
repaired or replaced item will be shipped to Customer, at Actiontec Electronics’
expense, not later than thirty (30) days after Actiontec Electronics receives the
defective product.
Return the product to:
(In the United States)
Actiontec Electronics, Inc.
760 North Mary Avenue
Sunnyvale, CA 94085
Actiontec Electronics shall not be responsible for any software, firmware, information, memory data, or Customer data contained in, stored on, or integrated with
any products returned to Actiontec Electronics for repair, whether under warranty
or not.
WARRANTIES EXCLUSIVE: IF AN ACTIONTEC ELECTRONICS PRODUCT DOES
NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND
OF THE PURCHASE PRICE PAID, AT ACTIONTEC ELECTRONICS’ OPTION. TO
THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, TERMS OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW,
STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDITIONS
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT,
ALL OF WHICH ARE EXPRESSLY DISCLAIMED. ACTIONTEC ELECTRONICS
36
Limited Warranty
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR
IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE OR USE OF ITS PRODUCTS.
ACTIONTEC ELECTRONICS SHALL NOT BE LIABLE UNDER THIS WARRANTY
IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT
OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY
CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION
OR TESTING, UNAUTHORIZED ATTEMPT TO OPEN, REPAIR OR MODIFY THE
PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR
BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD.
LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW,
ACTIONTEC ELECTRONICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS
ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS,
LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL
LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS
PRODUCT, EVEN IF ACTIONTEC ELECTRONICS OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS
LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE
PAID, AT ACTIONTEC ELECTRONICS’ OPTION. THIS DISCLAIMER OF LIABILITY
FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN
SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Disclaimer: Some countries, states or provinces do not allow the exclusion or
limitation of implied warranties or the limitation of incidental or consequential
damages for certain products supplied to consumers, or the limitation of liability
for personal injury, so the above limitations and exclusions may be limited in their
application to you. When the implied warranties are not allowed to be excluded in
their entirety, they will be limited to the duration of the applicable written warranty.
This warranty gives you specific legal rights which may vary depending on local law.
Dispute Resolution: The customer may contact the Director of Technical Support
in the event the Customer is not satisfied with Actiontec Electronics’ response to
the complaint. In the event that the Customer is still not satisfied with the response
of the Director of Technical Support, the Customer is instructed to contact the
Director of Marketing. In the event that the Customer is still not satisfied with the
response of the Director of Marketing, the Customer is instructed to contact the
Chief Financial Officer and/or President.
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Actiontec Internet Phone Wizard User Manual
Governing Law: This Limited Warranty shall be governed by the laws of the State
of California, U.S.A., excluding its conflicts of laws and principles, and excluding
the United Nations Convention on Contracts for the International Sale of Goods.
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