Actiontec electronic UD800TP User Manual

1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Contacting Actiontec Technical Support . . . . . . . . . . . . . . . . . . . . . . . . .3

Do This First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Minimum System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Installing the Home DSL Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Installing the Microfilters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Microfilter Installation for Phones that are Connected to a Computer . . . .6

Microfilter Installation for All Other Phones . . . . . . . . . . . . . . . . . . . . . . . . . .6

Installing the Modem Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Configuring Windows 98 SE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Configuring Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Configuring Windows ME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Configuring your Home DSL Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Installing Your AOL Plus™ Software . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Current Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

New Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Proprietary Notice and Disclaimer

Unless otherwise noted, this document and the information herein disclosed are proprietary to Actiontec Electronics, Inc the manufacturer. Any person or entity
to whom this document is furnished or who otherwise has possession thereof, by acceptance agrees that it will not be copied or reproduced in whole or in part,
nor used in any manner except to meet the purposes for which it was delivered.
The information in this document is subject to change without notice and should not be construed as a commitment by Actiontec the manufacturer. Although
Actiontec the manufacturer will make every effort to inform users of substantive errors, Actiontec the manufacturer disclaims all liability for any loss or damage
resulting from the use of this document or any hardware or software described herein, including without limitation contingent, special or incidental liability.

Note: PC is a trademark of IBM Corporation. Windows 98 and 98 SE is a trademark of Microsoft Inc. All other brand or product names and logos used in this
manual are trademarks or registered trademarks of their respective holders. AOL and AOL Plus are trademarks or registered trademarks of America Online.

Table of Contents

0530-0204-000

Table of Contents

Page

2 3

Introduction

Thank you for purchasing the Actiontec Home DSL Modem. This prod­uct will introduce a whole new world of high speed Internet access.
With a quick and easy installation process Actiontec’s Home DSL
Modem will have you browsing the web in no time.

The Actiontec Home DSL Modem will transform your online experience.
The high-speed Internet connection will allow you to play online multi­player games, download files faster and get real-time audio and video.
Plus, you will be able to surf the web and chat on the phone at the same
time. You will never miss an important phone call again. Welcome to
the world of high-speed Internet access!

Contacting Actiontec Technical Support

Actiontec Electronics prides itself on making high-quality, durable,
high-performance products. If you should need assistance, the Actiontec
Technical Support Department is available 24 hours 7 days a week, to
provide professional support.

New drivers and firmware are released as need arises to insure maximum
compatibility and operation of your new Actiontec Home DSL Modem.
To find out more about this and other Actiontec products, and to sign up
for a free e-mail newsletter, visit the Actiontec web site at:
http://www.actiontec.com to register your Actiontec Home DSL Modem.

Actiontec Electronics Phone: [phone]
Technical Support
760 N. Mary Avenue Fax: [phone]
Sunnyvale, CA 94086 BBS: 408-732-0112
E-mail: [e-mail]

Contacting Actiontec Technical SupportIntroduction

4 5

Do This First

Minimum System Requirements

-One Pentium class computer, 200 Mhz or higher (preferably 300 Mhz
or above)

- Microsoft Windows 98,Microsoft Windows 98 Second Edition (SE) or
Microsoft ME installed

- Confirmed DSL connectivity qualification to receive AOL Plus™
service

- A computer with a USB port

Package Contents

Make sure the following items came in this package:

- Actiontec External USB Home DSL Modem

- One 6′ telephone (RJ-11) cable

- One 1.5v Power Adapter

- One USB Cable

- This User’s Manual and Quick Start Installation Guide

- Four Microfilters

- Installation CD-ROM

- AOL Plus™ CD-ROM

- Warranty Registration Card

Installing the Home DSL Modem

Connect the USB cable to the back of your computer and to the
back of the Actiontec Home DSL Modem marked “USB”.

Connect the phone cord to the wall jack and to the back of
the Actiontec Home DSL Modem marked “Line”.

Connect the phone cord from your phone to the microfilter (see
page 6) and then to the back of the Actiontec Home DSL Modem
marked “Phone”.

Connect the power adapter to a plug and the smaller end into the
Actiontec Home DSL Modem marked “Power”.

Step 1)

Step 3)

Step 2)

Step 4)

Do This First Installing the Home DSL Modem

Installing the Modem Drivers

Installing the Microfilters

6 7

Installing the Microfilters

Microfilters are needed for every phone in your household.

Microfilters are installed on telephones to improve voice call quality
when voice and data equipment are using the same telephone line.

Microfilter Installation for Phones that are Connected to a Computer

Plug the microfilter into the Phone jack in the back of the Actiontec
Home DSL Modem.

Plug one end of the telephone cord into the microfilter, and the
other into the phone itself.

Microfilter Installation for All Other Phones

Plug the Microfilter into the wall jack.

Plug one end of the telephone cord into the microfilter, and the
other into the phone itself.

Step 1)

Step 2)

Step 2)

Step 1)

Installing the Modem Drivers

Configuring Windows 98 SE

After you have connected the modem to your computer, Windows
98 SE will immediately display the Add New Hardware Wizard.
Click the Next button.

Step 1)

Select the option “Search for the best driver for your device” and
then click the Next button.

Step 2)

8 9

Click the box for CD-ROM drive. Before advancing to the next
screen, insert the Actiontec Home DSL Modem Installation CD­ROM into the computer’s CD-ROM drive. Now click the Next but­ton once.

Step 3)

Windows 98 SE will find the “TIAUXBT.INF” file on the CD­ROM and identify the modem as a “Actiontec Home DSL USB
Adapter Boot Device”. Click the Next button.

Step 4)

After Windows has finished loading the software, it will announce
the end of the installation process. Click the Finish button once.

Step 5)

After you click Finish the computer will immediately display

the

Add New Hardware Wizard again.

Click the Next button.

Step 6)

Installing the Modem Drivers Installing the Modem Drivers

Select the option “Search for the best driver for your device” and
then click the Next button

10 11

Step 7)

Click the box for CD-ROM drive. Before advancing to the next
screen, insert the Actiontec Home DSL Modem Installation CD-
ROM into the computer’s CD-ROM drive. Now click the Next but­ton once.

Step 8)

Windows 98 SE will find the “TIDSLC32.INF” software on the
CD-ROM and identify the modem as a “Actiontec Home DSL
Modem”. Click the Next button.

Step 9)

After Windows has finished the second round of loading the soft­ware, it will announce the end of the installation process. Click the
Finish button once.

Step 10)

Installing the Modem Drivers Installing the Modem Drivers

12 13

Configuring Windows 98

After you have connected the modem to your computer, Windows
98 will immediately display the Add New Hardware Wizard.
Click the Next button.

Step 1)

Select the option “Search for the best driver for your device” and
then click the Next button

Click the box for CD-ROM drive. Before advancing to the next
screen, insert the Actiontec Home DSL Modem Installation CD­ROM into the computer’s CD-ROM drive. Now click the Next but­ton once.

Windows 98 will find the “TIDSLC32.INF” software on the CD­ROM and identify the modem as a “Actiontec Home DSL
Modem”. Click the Next button.

Step 2)

Step 3)

Step 4)

Installing the Modem Drivers Installing the Modem Drivers