Actiontec electronic R4500U User Manual
User Manual
USB/Ethernet
Home DSL Modem
i
Table of Contents
1Introduction 1
Package Contents 1
Minimum System Requirements 1
Modem Features 2
Technical Support 4
2Setting Up The Modem 5
Connecting a Computer to the Modem 5
Installing Filters 17
Setting Up the DSL Connection 20
Connecting Additional Computers 23
3Using Advanced Settings 29
Accessing Advanced Settings 29
WAN IP Address 31
DHCP Server 34
Services Blocking 36
Website Blocking 37
VPN Pass Through 37
Remote Management 38
Port Forwarding 38
DMZ Hosting 39
MAC Address Cloning 40
NAT (Network Address Translation) 40
Static Routing 41
Status 42
4Using Utilities 43
Web Activity Log 43
DSL Settings 44
Restore Default Settings 44
Upgrade Firmware 45
5Troubleshooting and FAQs 47
Troubleshooting 47
Frequently Asked Questions 48
ASetting Up Static IP Address 65
Windows 98 and 98 SE 65
Windows Me 68
Windows 2000 71
Windows XP 75
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Actiontec Wireless-Ready Cable/DSL Router User Manual
BSpecifications 81
General 81
Certifcations 82
Environmental 82
CMAC Address 83
Windows 95, 98 83
Windows Me 83
Windows 2000 83
Windows NT 4.0 84
Macintosh 84
DProgram and Port List 85
Glossary 87
Notices 91
Regulatory Compliance Notices 91
Modifications 92
Limited Warranty 93
1
Introduction
Thank you for purchasing the Actiontec USB/Ethernet Home DSL Modem. This
Modem can act as a DSL modem for a single computer, or as a router to connect
multilple computers to a single broadband connection. This easy-to-use product is
perfect for the home office or small business. If you want to take your computing to
the next level, the Actiontec USB/Ethernet Home DSL Modem is one of the keys to
your success.
Package Contents
Actiontec USB/Ethernet Home DSL Modem
Power cord
Ye l l o w cable (Ethernet)
Purple c
able (USB)
Installation
CD (Disk 1 [includes user manual])
START HERE guide
BLACK Quick Start guide
Minimum System Requirements
Active DSL service
Computer(s) with the following:
a 10 Mbps or 10/100 Mbps Ethernet connection, or USB connection
Microsoft Windows 98, 98 Second Edition (SE), Millennium Edition (Me),
2000, XP,or Apple Macintosh operating system
☞
Note: USB LAN port is not supported with Microsoft Windows
95, NT 4.0, and Macintosh operating systems.
Internet Explorer 4.0+ (5.0+ recommended) or Netscape Navigator 4.0+
(4.7+ recommended)
TCP/IP network protocol installed
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Actiontec USB/Ethernet DSL Modem User Manual
Modem Features
The Modem has a series of LEDs (lights) and a variety of ports. It is recommended
that the user become familiar with these features before installing or setting up the
Modem.
Front Panel
There are 4 LEDs (light emitting diodes, or lights) on the front panel of the
Modem.
Power LED
The Power LED glows green when power is supplied to the Modem. When it
flashes, the Modem is going through its initialization process.
Ready LED
The Modem LED glows green when the Modem is connected to the Internet.
When it flashes, the Modem is synchronizing the connection.
Link LED
The Link LED glows solid green when the Modem is connected to a computer
via Ethernet or USB cable.
Activity LED
The Activity LED flashes when information is moving between the computer to
which the Modem is connected and the Internet.
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Chapter 1 Introduction
Rear Panel
The Modem has five ports on its rear panel.
Black Port (Power)
The Black port is used to connect the Modem’s Power cord.
Yellow (Ethernet) Port
The Yellow port is used to connect the Modem to a computer on the home network with the Yellow (Ethernet) cable.
Purple (USB) Port
The Purple port is used to connect the Modem to a computer on the home network
with the Purple
(USB) cable.
Phone Port
The Phone port is used to connect the Modem to a telephone.
Line Port
The Line port is used to connect the Modem to the DSL connection.
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Actiontec USB/Ethernet DSL Modem User Manual
Technical Support
Actiontec Electronics, Inc., prides itself on making durable, high-quality, highperformance products. If you need assistance, the Act iontec Technical Support
Department is always available, 24 hours a day, seven days a week, to provide professional support.
Actiontec Electronics, Inc.
760 N. Mary Avenue
Sunnyvale, CA 94085
Te c hnical Support
Phone: 1.888.436.0657
Email: techsupp@actiontec.com
Internet: www.actiontec.com/support
5
Setting Up
The Modem
The instructions that follow parallel the steps contained in the Actiontec Installation
Buddy™,which provides a visual guide to setting up the Modem. It is recommended
the user run the Installation Buddy first, before attempting any other procedures.
To set up the Modem, connect it to a computer. After connecting this first computer, other computers can be added to the network via USB,Ethernet, or wireless-
ly (see “Connecting Additional Computers on page 21).
☞
Note:The Installation Buddy is not supported on computers
running Windows 95 and NT 4.0, Macintosh, or Linix operating
systems.
Connecting a Computer to the Modem
Connecting a computer to the Modem for setup involves three basic steps: initial
setup, plugging in the Modem’s Power Cord, and connecting the Modem to the
computer.
☞
Note:The following procedures are for U.S. installations only.
Connecting Via Ethernet
1. Insert Disk 1 (Installation Buddy CD) in the CD-ROM drive of the computer.
The Installaton Buddy will start automatically. Wait until the following screen
appears, read the onscreen instructions, then click Next.
2
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Actiontec USB/Ethernet DSL Modem User Manual
2. The next window appears. Read the instructions, select one of the options by
clicking in the appropriate box, then click Next.Ifthe ISP did not provide this
information, contact the ISP and request the information.
3. The next window appears. Read the instructions, select First Computer by
clicking on the check box, then click Next.
4. In the next window, select Ethernet, then click Next.
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Chapter 2 Setting Up the Modem
5. The next window appears, with information regarding Actiontec’s 24-hour, 7-
day-a-week Technical Support. If you have any problems, call 1.888.436.0657.
Click Next.
6. The next window appears, showing the items needed to set up the Modem.
Click Next.
7. The next window appears. Get the Modem, take it out of its protective plastic
bag, then click Next.
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Actiontec USB/Ethernet DSL Modem User Manual
8. When the next window appears, get the Black Bag, take out the Power Cord
and Black DSL Cable, then click Next.
9. In the next window, read the instructions regarding plugging in the smaller end of
the Power Cord into the Power Por t on the back of the Modem, then click Next.
10. As shown in the next window, plug the larger end of the Power Cord into a
Power Outlet,confirm the Power Light on the front of the Modem is solid
green,then click Next.
☞
Note:Depending on the country, the picture in the previous figure may or may not reflect the type of power cord supplied.
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Chapter 2 Setting Up the Modem
11. The next window appears. Plug one end of the Black DSL Cable into the
Line Jack on the back of the Modem, then click Next.
12. When the next window appears, plug the other end of the Black DSL Cable
into the Phone Jack nearest to the computer, then click Next.
13. When the next window appears, confirm the Power and Ready Lights on the
Modem glow steadily green.This may take up to 30 seconds. Click Next.
☞
Note:Ifthe Power and Ready Lights on the Modem are not solid
green, confirm your DSL service provider has activated the DSL
line, and check all connections to the Modem.
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Actiontec USB/Ethernet DSL Modem User Manual
14. The following window appears. Get the Ye l l o w (Ethernet) Cable from the
DSL Quick Start Kit, then click Next.
15. When the next window appears, plug one end of the Yel lo w (E thernet)
Cable into the Ye ll ow P o r t on the back of the Modem until it clicks, then
click Next.
16. Another window appears. Plug the other end of the Ye l l o w (Ethernet) Cable into
an Ethernet port on the back of the computer until it clicks, then click Next.
☞
Note:An Ethernet port looks similar to a phone jack, but is
slightly larger.
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Chapter 2 Setting Up the Modem
17. When the next window appears, confirm the Power, Ready, and Link Lights
on the Modem glow steadily green.Click Next.
☞
Note:Ifthe Power, Ready and Link Lights on the Modem are not
solid green, check all connections to the Modem. If all connections are plugged in properly, call your DSL service provider.
The Modem is connected to a computer via Ethernet. Next, install the filters as
described in “Installing the Filters” on page 17.
Connecting Via USB
1. Insert Disk 1 (Installation Buddy CD) in the CD-ROM drive of the computer.
The Installaton Buddy will start automatically. Wait until the following screen
appears, read the onscreen instructions, then click Next.
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Actiontec USB/Ethernet DSL Modem User Manual
2. The next window appears. Read the instructions, select First Computer by
clicking on the check box, then click Next.
3. In the next window, select USB, then click Next.
4. The next window appears, with information regarding Actiontec’s 24-hour, 7-
day-a-week Technical Support. If you have any problems, call 1.888.436.0657.
Click Next.
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Chapter 2 Setting Up the Modem
5. The next window appears, with information regarding the items needed to set
up the Modem. Click Next.
6. The next window appears. Get the Modem, take it out of its protective plastic
bag, then click Next.
7. When the next window appears, get the Black Bag, take out the Power Cord
and Black DSL Cable,then click Next.
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Actiontec USB/Ethernet DSL Modem User Manual
8. In the next window, read the instructions, plug the smaller end of the Power Cord
into the Power Port on the back of the Modem, then click Next.
9. As shown in the next window, plug the larger end of the Power Cord into a
Power Outlet,confirm the Power Light on the front of the Modem is solid
green,then click Next.
☞
Note:Depending on the country, the picture in the previous figure may or may not reflect the type of power cord supplied.
10. The next window appears. Plug one end of the Black DSL Cable into the
Line Jack on the back of the Modem, then click Next.
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Chapter 2 Setting Up the Modem
11. When the next window appears, plug the other end of the Black DSL Cable
into the Phone Jack nearest to the computer, then click Next.
12. When the next window appears, confirm the Power and Ready Lights on the
Modem glow steadily green.This may take up to 30 seconds. Click Next.
☞
Note:Ifthe Power and Ready Lights on the Modem are not solid
green, confirm your DSL service provider has activated the DSL
line, and check all connections to the Modem.
13. The following window appears. Get the Purple (USB) Cable from the DSL
Quick Start Kit, then click Next.
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Actiontec USB/Ethernet DSL Modem User Manual
14. When the next window appears, plug the square end of the Purple (USB)
Cable into the Purple Port on the back of the Modem, then click Next.
15. Another window appears. Plug the rectangular end of the Purple (USB)
Cable into a USB port on the front or back of the computer, then click Next.
☞
Note:A USB port is shaped like a thin rectangle about 1/4 inch
by 1/2 inch, and may be vertically or horizontally oriented.
16. When the next window appears, confirm the Power, Ready, and Link Lights
on the Modem glow steadily green.Click Next.
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Chapter 2 Setting Up the Modem
☞
Note:Ifthe Power, Ready and Link Lights on the Modem are not
solid green, check all connections to the Modem. If all connections are plugged in properly, call your DSL service provider.
The Modem is connected to a computer via USB. Next, install the phone filters as
described in “Installing the Phone Filters” on page 17.
Installing Filters
Filters allow the user to use the phone while online. All phones and other devices
(answering machines, fax machines, etc.) using the same line (i.e., using the same
phone number) as the DSL line must have a filter installed. To install a filter, follow
these instructions:
1. When the following window appears, get the Clear Bag from the DSL Quick
Start Kit and take out the Filters.Click Next to continue.
2. When the next window appears, unplug all phone cords from their respective
phone jacks, then click Next.
Caution: Do not unplug the black DSL cable from the phone
jack near your computer.
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Actiontec USB/Ethernet DSL Modem User Manual
3. Plug a filter in every phone jack using the same number as the DSL line, then
click Next.
Caution: Do not install a filter in the phone jack used by the
black DSL cable.
4. In the next window, read the instructions. Plug the loose end of the existing phone
cord into a filter, keeping the other end connected to the device (phone, fax
machine, answering machine, etc.). Click Next.
5. Answer the question (“Do you have a phone next to your computer?”) in the
following window by clicking Ye s or No,then click Next.
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Chapter 2 Setting Up the Modem
6. If you answered “No” in the previous window, go to “Setting up the DSL
Connection” on page XX. If you answered “Yes,” the following window
appears. Unplug the phone cord connected to the phone from its phone jack
in the wall, the click Next.
Caution: Do not unplug the black DSL cable from the phone
jack near your computer.
7. When the next window appears, plug the loose end of the phone cord into a
filter.
Caution: Do not connect a phone filter to the black DSL cable.
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Actiontec USB/Ethernet DSL Modem User Manual
8. The next window appears. Plug the phone filter into the Phone Jack on the
back of the Modem. Do no plug the phone filter into the phone jack on the
back of the computer. Your connections should look exactly as the configuration in the picture, below. Click Next.
Setting Up the DSL Connection
After connection the Modem and installing phone filters, the DSL connection
must be configured. When the following window appears, read the instructions
and select the type of setup.
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Chapter 2 Setting Up the Modem
Basic Setup
1. If “Basic Setup” was chosen, the following window appears. Enter the appro-
priate user name and password in the text boxes. If no user name and password are needed, click on the check box next to “My ISP does not require this
information.” Click Next.
2. The next window appears, and then a prompt requesting the user to restart
the computer will appear. Select Ye s .
3. When the computer has rebooted, the Modem is properly set up.
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Actiontec USB/Ethernet DSL Modem User Manual
Advanced Setup
1. If “A dvanced Setup” was chosen, enter the VPI and VCI settings in their
appropriate boxes (if provided by the DSL service provider). If not provided
with these settings, click the “Use the default VPI/VCI Settings” check box,
then click Next.
2. The next windodow appears. Select the type of IP address used by the DSL
service provider. Click Next.
3. The next window appears, and then a prompt requesting the user to restart
the computer will appear. Select Ye s .
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Chapter 2 Setting Up the Modem
4. When the computer has rebooted, the Modem is properly set up.
Connecting Additional Computers
Connecting Via Ethernet
1. Insert Disk 1 (Installation Buddy CD) in the CD-ROM drive of the computer.
The Installaton Buddy will start automatically. Wait until the following screen
appears, read the onscreen instructions, then click Next.
2. The next window appears. Read the instructions, select Addtional Computer
by clicking on the check box, then click Next.
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Actiontec USB/Ethernet DSL Modem User Manual
3. In the next window, select Ethernet, then click Next.
4. The next window appears, with information regarding Actiontec’s 24-hour, 7-
day-a-week Technical Support. If you have any problems, call 1.888.436.0657.
Click Next.
5. The following window appears. Get the Ye l l o w (Ethernet) Cable from the
DSL Quick Start Kit, then click Next.
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Chapter 2 Setting Up the Modem
6. When the next window appears, plug one end of the Ye l l o w (Ethernet) Cable
into the Yel low Po rt on the back of the Modem, then click Next.
7. Another window appears. Plug the other end of the Ye l l o w (Ethernet) Cable
into an Ethernet port on the back of the computer, then click Next.
☞
Note:An Ethernet port looks similar to a phone port, but is
slightly bigger.
The Modem is connected to a computer via Ethernet.
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Actiontec USB/Ethernet DSL Modem User Manual
Connecting Via USB
1. Insert Disk 1 (Installation Buddy CD) in the CD-ROM drive of the comput-
er. The Installaton Buddy will start automatically. Wait until the following
screen appears, read the onscreen instructions, then click Next.
2. The next window appears. Read the instructions, select Additional Computer
by clicking on the check box, then click Next.
3. In the next window, select USB, then click Next.
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Chapter 2 Setting Up the Modem
4. The next window appears, with information regarding Actiontec’s 24-hour, 7-
day-a-week Technical Support. If you have any problems, call 1.888.436.0657.
Click Next.
5. The following window appears. Get the Purple (USB) Cable from the DSL
Quick Start Kit, then click Next.
6. When the next window appears, plug square end of the Purple (USB) Cable
into the Purple Port on the back of the Modem, then click Next.
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