Actiontec electronic GS204AD9-01 User Manual

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User Manual

Wireless-Ready DSL Gateway

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Table of Contents

1Introduction 1

Package Contents 1 Minimum System Requirements 1 Technical Support 2

2Setting Up the Gateway 5

Warning! 5 Connecting a Computer to the Gateway 6 Installing Filters 21 Setting Up the DSL Connection 23

3Using Qwest DSL 27

Connecting to the Internet 27 Disconnecting from the Internet 27

4Basic Setup 29

Basic Setup 29 Gateway Features 32

5Advanced Setup 33

Accessing Advanced Setup 33 Using Advanced Setup 34 WAN IP Address 35 Wireless Settings 38 LAN IP Address 40 DHCP Server 41 Services Blocking 43 Website Blocking 44 VPN Pass Through 44 Remote Management 45 Port Forwarding 45 DMZ Hosting 47 Firewall 48 Dynamic Routing 48 NAT (Network Address Translation) 49 Static Routing 50 MAC Address Cloning 51 Status 52

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Actiontec Wireless-Ready DSL Gateway User Manual

6 Utilities 59

Web Activity Log 59 DSL Settings 60 Restore Default Settings 60 Upgrade Firmware 61

7 Building a Network 63

Ethernet 63 USB 66 Wireless 69

8Troubleshooting 71 A Reference 75

Locating Computer Information 75 Locating Windows Operating System Files 76 Wiring Information 78

BSetting Up Static IP Address 81

Windows 98 and 98 SE 81 Windows Me 84 Windows 2000 87 Windows XP 91

CComputer Security 97

Securing the Gateway and Computer 97

DSpecifications 101

General 101 Wireless Operating Range 102 LED Indicators 102 Environmental 102

EGlossary 103 FSecurity Level Services Table 107

High Security Level 107 Medium Security Level 108 Low Security Level 108 Basic Security Level 108 Acronym Definitions 109

GNon-Windows System Setup 111

Classic 111 OS X 113 Connecting to the ISP 114

Notices 117

Regulatory Compliance Notices 117 Modifications 117

Limited Warranty 119

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Introduction

Thank you for purchasing the Actiontec Wireless-Ready Gateway. The Gateway is the simplest way to connect a number of computers to a single high-speed broadband connection. This easy-to-use product is perfect for the office or small business. If you want to take your computing to the next level, the Actiontec Wireless- Ready

DSL Gateway is sure to be one of the keys to your success.

Package Contents

 Four-port Actiontec Wireless-Ready DSL Gateway

 Power adapter

 Phone filters

 DSL cable

 Ethernet cable

 USB cable

 Installation CD

 Quick start guides

Minimum System Requirements

 Active

DSL service

 Computer with an 10 Mbps or 10/100 Mbps Ethernet connection, or USB

connection

 Microsoft Windows 95,Windows 98,Windows 98 Second Edition (SE),

Windows Millennium Edition (Me), Windows NT 4.0,Windows 2000, Windows XP,Mac OS 7.1+, Mac OS 8.0+, Mac OS 9.0+, or Mac OS X+

☞

Note: USB LAN port is not supported with Microsoft Windows

95,Windows NT 4.0, and Mac OS

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Actiontec Wireless-Ready DSL Gateway User Manual

 Internet Explorer

4.0 or higher (5.x recommended) or Netscape Navigator

4.0 or higher (

4.7 recommended)

 TCP/IP network protocol installed on each computer

Technical Support

Self Help

To obtain answers to DSL configuration questions, visit the Qwest DSL Ac tiontec support page at this address:

http://www.qwest.com/dsl/customerservice/Actiontec1520.html

A help page is also available on the main page of the Actiontec DSL Gateway Web interface. Enter

192.168.0.1

in the browser’s address text box, and when the first screen appears, click HELP.

Basic Setup Support

If unable to access the Internet, look at the Internet light on the front of the DSL Gateway. If the light is solid green, call the ISP immediately. If it is not solid green, call Qwest at 1-800-247-7285.

Other Problems

Contact the ISP if experiencing problems with:

 DHCP addressing configuration

 Static IP addressing configuration

 Tr ansparent bridging configuration

Contact Qwest at 1-800-247-7285 for:

 DSL service outage support and repair

 DSL service installation support

 NIC card installation of the Qwest-supplied Realtek NIC Card

☞

Note:Before attempting any of the above, make sure access to the Internet is available.

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Chapter 1 Introduction

Advanced Feature Support

Qwest DSL technical support provides the following advanced feature support for the Actiontec DSL Gateway. Contact Qwest at 1-800-247-7285 for configuration assistance.

 Enabling Website Blocking

 Enabling VPN Pass-Through

 Enabling/Disabling NAT

 Firewall configuration

 Changing the

LAN IP address of the DSL Gateway

 Enabling Services Blocking

 Enabling/Disabling

DHCP

 VIP feature

These features are supported in the DSL Gateway only. Implementation of the above features within the network (LAN) is not supported.

Wired/Wireless Upgrade

Wired and wireless upgrade installation support is available from Actiontec free of charge if the wired/wireless equipment was purchased from Actiontec. Contact Act iontec at 1-888-436-0675 for installation and configuration support information.

Networking (LAN) Support

If a wired/wireless network has been set up and support is needed in one of the following areas:

 LAN

support of multiple computers and peripherals

 Microsoft Windows Networking

 Microsoft Internet Connection Sharing (ICS)

 Advanced LAN configuration with multiple computers

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Actiontec Wireless-Ready DSL Gateway User Manual

 Non-Ac tiontec-provided network card/Ethernet cable installation, configu-

ration, or troubleshooting

 Commercial firewall software configuration

contact the Actiontec Pay For Support Center at

1-888-825-9025. Actiontec net-

working support is provided for a fee of $29.95 per incident. Other fee-based feature support includes:

 Port Forwarding (Static NAT)

 Static Routing

 MAC Address Cloning

 Third-party vendor wireless equipment configuration

 DMZ Hosting

 NAT

Routes

 RIP

(Dynamic Routing)

This support service does not include an on-site field technician.

To purchase Actiontec wireless cards and peripherals, visit the Actiontec Web site at

www.actiontecstore.com/qwest

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Setting Up the Gateway

The instructions that follow parallel the steps contained in the Actiontec Installation Buddy™,which provides a visual guide to setting up the Gateway. It is recommended the user run the Installation Buddy first, before attempting any other procedures.

To set up the Gateway, it must be connected to a computer, and then configured. After connecting this first computer, other computers can be added to the network via USB,Ethernet, or wirelessly (see “Building a Network” on page 57).

Warning!

Read the following two sections (Alarm System, Automatic Water Heater) before proceeding with any installation!

Alarm System

If your home or business has an alarm system and Qwest DSL shares the same phone line, you have special wiring needs. If you did not order a technician install at the time of sale, please contact Qwest Sales as soon as possible to order and schedule your installation. If you security alarm is wired incorrectly, it may not be able to make a notification call when the alarm is triggered. Professional wiring is required to insure interoperability. Do not attempt the installtion yourself. Qwest strongly recommends that you contact your security organization for more information about your security alarm system before you attempt to install Qwest DSL. Qwest also strongly recommends that you contact your security organization after installing Qwest DSL to have them conduct a test of your alarm system.

Automatic Water Meter

If your home or office has an automatic water meter that uses the same phone line as the Qwest DSL Gateway, you must put a DSL Phone Filter on the water meter. Call your water company for help when installing the DSL Phone Filter on your water meter.

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Actiontec Wireless-Ready DSL Gateway User Manual

Connecting a Computer to the Gateway

Connecting a computer to the Gateway involves three basic steps: initial setup, plugging in the Gateway’s Power Cord, and connecting the Gateway to the computer via Ethernet or USB cable. To connect this initial computer to the Gateway using an Ethernet cable, follow the procedure that begins below. For USB connections, see “Connecting Via USB” on page 14.

☞

Note:The following procedures are for U.S. installations only.

Connecting Via Ethernet

1. Insert the Actiontec Installation Buddy CD-ROM in the CD-ROM drive of

the computer. The Installation Buddy will start automatically. Wait until the following screen appears, read the onscreen instructions, then click Next.

2. The next window appears. Read the instructions, select First Computer by clicking on the check box, then click Next.

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Chapter 2 Setting Up the Gateway

3. The next window appears. Read the onscreen information, then get the “Terms and Agreement” document from the White Bag and read it as well. Then, select I accept this agreement and click Next.

4. The next window appears. Select Ethernet, then click Next.

5. The next window appears. Read the onscreen instructions, then click Next.

☞

Note:You must have your Welcome Letter (ISP Worksheet) to complete this installation. If you have not received this document, contact your ISP immediately.

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Actiontec Wireless-Ready DSL Gateway User Manual

6. When the next window appears, read the information concerning home alarm systems, then click Next.

7. Another window concerning home alarms appears. Read the onscreen information, then click Next.

8. When the next window appears, read the information concerning automatic water meters, then click Next.

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Chapter 2 Setting Up the Gateway

9. In the next window, read the instructions regarding the items needed to set up the Gateway, then click Next.

10. As shown in the next window, get the Gateway from the DSL Quick Start Kit, then click Next.

11. The next window appears. Plug the smaller end of the Power Cord into the Black Port on the back of the Gateway, then click Next.

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Actiontec Wireless-Ready DSL Gateway User Manual

12. When the next window appears, plug the larger end of the Power Cord into a Power Outlet, then click Next.

13. When the next window appears, confirm the Power Light on the Gateway glows steadily green.Click Next.

14. The following window appears. Get the Phone Line Splitter from the DSL Quick Start Kit and plug it into the Phone Jack closest to the computer, then click Next.

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Chapter 2 Setting Up the Gateway

15. When the next window appears, get the Black DSL Cable and plug one end of it into the DSL Port on the back of the Gateway, then click Next.

16. Another window appears. Plug the other end of the Black DSL Cable into one of the two ports on the Splitter, then click Next.

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Actiontec Wireless-Ready DSL Gateway User Manual

17. When the next window appears, confirm the Power and Internet Lights on the Gateway glow steadily green.Click Next.

☞

Note:Ifthe Power and Internet Lights on the Gateway are not solid green, check all connections to the Gateway. If all connections are plugged in properly, call Qwest DSL Technical Support at 1-800-247-7285.

18. In the next window, get the Ye l l o w E thernet Cable from the Quick Start Kit and plug one end of it in one of the Ye ll o w Po rt s on the back of the Gateway. Click Next.

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Chapter 2 Setting Up the Gateway

19. When the next window appears, plug the other end of the Ye l l o w E thernet Cable into an Ethernet Port on the back of the computer. Click Next.

☞

Note:An Ethernet port looks similar to a phone jack, but is slightly larger.

20. When the next window appears, make sure one of the four Ethernet Network Lights glows solid green.

The Gateway is connected to a computer via Ethernet. Click Next to install the fil- ters as described in “Installing the Filters” on page 21.

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Actiontec Wireless-Ready DSL Gateway User Manual

Connecting Via USB

1. Insert Act iontec Installation Buddy CD-ROM in the CD-ROM drive of the

computer. The Installation Buddy will start automatically. Wait until the following screen appears, read the onscreen instructions, then click Next.

2. The next window appears. Read the instructions, select First Computer by clicking on the check box, then click Next.

3. The next window appears. Read the onscreen information, then get the “Terms and Agreement” document from the White Bag and read it as well. Then, select I accept this agreement and click Next.

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Chapter 2 Setting Up the Gateway

4. The next window appears. Select USB, then click Next.

5. The next window appears. Read the onscreen instructions, then click Next.

☞

Note:You must have your Welcome Letter (ISP Worksheet) to complete this installation. If you have not received this document, contact your ISP immediately.

6. When the next window appears, read the information concerning home alarm systems, then click Next.

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Actiontec Wireless-Ready DSL Gateway User Manual

7. Another window concerning home alarm systems appears. Read the onscreen information, then click Next.

8. When the next window appears, read the information concerning automatic water meters, then click Next.

9. In the next window, read the instructions regarding the items needed to set up the Gateway, then click Next.

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Chapter 2 Setting Up the Gateway

10. As shown in the next window, get the Gateway from the DSL Quick Start Kit, then click Next.

11. The next window appears. Plug the smaller end of the Power Cord into the Black Port on the back of the Gateway, then click Next.

12. When the next window appears, plug the larger end of the Power Cord into a Power Outlet, then click Next.

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Actiontec Wireless-Ready DSL Gateway User Manual

13. When the next window appears, confirm the Power Light on the Gateway glows steadily green.Click Next.

14. The following window appears. Get the Phone Line Splitter from the DSL Quick Start Kit and plug it into the Phone Jack closest to the computer, then click Next.

15. When the next window appears, get the Black DSL Cable and plug one end of it into the DSL Port on the back of the Gateway, then click Next.

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Chapter 2 Setting Up the Gateway

16. Another window appears. Plug the other end of the Black DSL Cable into one of the two ports on the Splitter, then click Next.

17. When the next window appears, confirm the Power and Internet Lights on the Gateway glow steadily green.Click Next.

☞

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Actiontec Wireless-Ready DSL Gateway User Manual

18. In the next window, get the Purple USB Cable from the Quick Start Kit and plug the square end of it in the Purple Port on the back of the Gateway. Click Next.

18. When the next window appears, plug the rectangular end of the Purple USB Cable into a USB Port on the front or back of the computer. Click Next.

☞

Note:A USB port is shaped like a thin rectangle about 1/4 inch by 1/2 inch, and may be vertically or horizontally oriented.

The Gateway is connected to a computer via USB. Click Next to install the filters as described in “Installing the Filters” on page 21.

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Chapter 2 Setting Up the Gateway

Installing Filters

Filters allow the user to talk on the phone while online. All phones and other devices (answering machines, fax machines, etc.) using the same line (i.e., using the same phone number) as the DSL line must have a filter installed. To install a filter, follow these instructions:

1. When the following window appears, read the onscreen instructions, then click Next to continue.

2. When the next window appears, unplug all phone cords from their respective phone jacks, then click Next.



Caution: Do not unplug the black DSL cable from the phone jack near your computer.

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Actiontec Wireless-Ready DSL Gateway User Manual

3. When the following window appears, get the Clear Bag, take out the phone filters, then click Next.



Caution: Do not install a filter in the phone jack used by the black DSL cable.

4. In the next window, read the onscreen instructions concerning wall-mount phones. Click Next.

5. After the next window appears, plug a Phone Filter into ever

Phone Jack that

has a device (phone, fax machine, answering machine, etc.), then click Next.

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Chapter 2 Setting Up the Gateway

6. When the next window appears, read the onscreen instructions on how to connect the phone filters, then click Next.

The phone filters are installed. Click Next.to go to “Setting Up the DSL Connection,” as described below.

Setting Up the DSL Connection

After connecting the Gateway and installing phone filters, the DSL connection must be configured. Use the following procedure:

1. When the window below appears, read the onscreen instructions and, if the information needed is available, select the type of ISP Protocol to be used. Click Next.

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Actiontec Wireless-Ready DSL Gateway User Manual

2. If PPPoE or PPPoA was selected, the following window appears. Enter the User Name and Password in the proper text boxes, or, if the ISP does not

require them, click the box next to “My ISP does not require a User Name or Password.” Click Next. If RFC 1483 was selected, go directly to step 3.

3. The next window appears. Select the IP type used by the ISP. Click Next. If DHCP was selected, go directly to step 6

4. The next window appears. Read the onscreen instructions concerning purchased blocks of Static IP addresses, select the proper option, then click Next.

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Chapter 2 Setting Up the Gateway

5. When the next window appears, enter the IP Address, Subnet, Gateway, DNS 1, and DNS 2 information in the proper text boxes. This information should be provided by the ISP. When finished, click Next.

6. In the next window, the Installation Buddy checks the configuration of the Gateway.

7. A “Congratulations!” window appears. Read the onscreen instructions, then click Next.

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Actiontec Wireless-Ready DSL Gateway User Manual

8. In the next window, read the onscreen information about computer security, then click Next.

9. In the last window, read the onscreen information regarding additional reference material on the CD-ROM, then click Finish.

The Gateway has been successfully configured.

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Using Qwest DSL

Qwest DSL operates over home or business phone lines equipped with Qwest DSL service. For this reason, the Qwest DSL connection is not portable; it can’t be accessed while away from home or business. To connect while traveling, ask the ISP about a dial-up account. Most Qwest DSL ISPs provide a dial-up account for free, while others charge a minimal fee.

Qwest DSL is a highly reliable service, but it is possible to have a dial-up connection in the unlikely event that problems arise with the DSL service. Most Qwest DSL ISPs provide a dial-up account for free. If not, there are a number of free Internet providers whose products make great backup Internet access in the unlikely event they are ever needed.

Connecting to the Internet

Whether connecting via Point-to-Point Protocol (PPPoE, PPPoA) or Bridging Mode (RFC 1483), after connecting and configuring the Gateway, the Internet connection is always on. Therefore, to connect or reconnect to the Internet, simply turn on your computer, open the Web browser and go to the Web site of your choice. No further set up is needed.

Disconnecting from the Internet

To disconnect from the Internet, close the Web browser. To completly disengage, turn off the computer.

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Actiontec Wireless-Ready DSL Gateway User Manual

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Basic Setup

This chapter is a guide through a basic configuration of the Gateway, including how to connect the Gateway to the ISP, as well as an overview of the Gateway’s LEDs and switches.

To complete the basic setup, the user will need the Welcome Letter (ISP Wo r ksheet). If the document is not available, contact the ISP immediately.

Basic Setup

To configure the gateway for basic operation:

1. Open the Web browser. In the address bar, enter

http://192.168.0.1

then press Enter on the keyboard.

2. The “Main Menu” screen appears. Select Setup/Configuration.

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Actiontec Wireless-Ready DSL Gateway User Manual

3. Follow the instructions in the “Set Up/Configuration” screen, then click Begin Basic Setup.

4. In the next window, follow the onscreen instructions, then click Next.

5. In the next window, select the type of connection by clicking on the circle

next to PPPoA or PPPoE.Ifunsure about the selection, contact the ISP.

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Chapter 4 Basic Setup

6. Enter the User Name, Password, and Static IP provided by the ISP in the “DSL Broadband Connection - PPP” screen. Click Next.

☞

Note:Ifthe ISP uses a connection method other than PPPoE (DHCP or Static IP, for example) see “Advanced Setup” to connect the Gateway.

7. Click Save and Restart in the “Save and Restart” screen.

8. The “Congratulations” screen appears. The Gateway is successfully configured.

The Power Light flashes rapidly while the Gateway restarts, then glows steadily green when fully operational. The Internet Light will also glow steadily green. The Gateway is now configured and users can start surfing the Web. If an error stating the Web browser was unable to connect to the Internet appears, check the configuration settings. Ensure all the information required by the ISP is entered correctly.

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Actiontec Wireless-Ready DSL Gateway User Manual

Gateway Features

This section contains a quick description of the Gateway’s lights and switches.

Power Light - The Power Light displays the Gateway’s current status. If the Power Light glows steadily green, the Gateway is receiving power and fully operational. When the Power Light is rapidly flashing, the Gateway is initializing. If the Power Light is not illuminated when the power cord is plugged in, the Gateway has suffered a critical error and technical support should be contacted.

Internet Light - When the Internet Light glows steadily, the Gateway is connected to the DSL provider. When it flashes, data is being send via the WAN port.

Wireless Light - When the Wireless Light glows steadily, the Gateway is ready for wireless networking.

Ethernet Network Light - The Ethernet Network Light s glow when a network link is established with a computer. A flashing Light signifies network traffic across the specific Ethernet connection.

Reset Switch - Depressing the reset switch for one or two seconds will power cycle (similar to unplugging and then plugging in the Gateway’s power cord) the Gateway. To restore the Gateway’s factory default settings, depress and hold the Reset Switch for approximately 10 seconds. The reset process will start about 10 seconds after releasing the Reset Switch.



Wa rning:Do not unplug the power cord from the Gateway during the reset process. Doing so may result in permanent damage to the Gateway.

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Advanced Setup

This section contains information concerning advanced configuration, such as wireless settings, remote management, and Web site blocking.

Accessing Advanced Setup

To access the Advanced Setup configuration screens, follow these instructions:

1. Open the Web browser. In the address bar enter:

http://192.168.0.1

then press Enter on the keyboard.

2. The “Main Menu” screen appears. Select Setup/Configuration.

3. In the “Set Up/Configuration” screen, read the instructions, then select

Advanced Setup from the menu on the left side.

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Actiontec Wireless-Ready DSL Gateway User Manual

4. In the next screen, read the recommendations. To perform an advanced setup

on the Gateway, click Begin Advanced Setup.

5. The “Configuring the Advanced Settings” screen appears. To check all the set-

tings, or if unsure of which settings to modify, select Next.To modify a specif- ic configuration, click on its name in the menu bar on the left.

Using Advanced Setup

To select a particular setting, click on it in the gray menu on the left side of the Configuring the Advanced Settings screen. When the setting has been changed, click Save and Restart at the bottom of the gray menu to save the setting. However, if more than one setting needs to be changed, click Save and Restart after all changes have been made. Clicking Next in an Advanced Setup screen generates the next Advanced Setup screen, in the order they appear in the gray menu. Changes in the previous Advanced Setup screen will be saved temporarily. When finished, click Save and Restart.

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Chapter 5 Advanced Setup

☞

Note:Ifchanges have been made to one or more Advanced Setup settings and Save and Restart has not been clicked before leaving the Advanced Setup screens (i.e., switching to Utilities or Basic Setup), all Advanced Setup settings changes will be lost.

WAN IP Address

Selecting WAN IP Address in the “Advanced Configuration” screen generates the “WAN IP Address” screen.

WAN IP Address allows manual set up of the IP address

of the Gateway. There are four ways to do this: Transparent Bridging, Obtain an

IP Address through

PPPoE/PPPoA

, Obtain an IP

Address Through DHCP

, and

Specify a Static IP Address.

☞

Note:Some DSL providers use PPPoE/PPPoA to establish com- munication with an end user, while others use static IP.Some types of broadband Internet connections (such as fixed point wireless) may use either DHCP or Static IP address. If unsure about which connection is present, check with the Internet Service Provider (

ISP) before continuing.

After selecting a connection type, click Next to continue configuring the connection.

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Actiontec Wireless-Ready DSL Gateway User Manual

Transparent Bridging

Select this option to use the Gateway as a transparent bridge only if directed to do so by your ISP. This option should only be used if the Gateway is being used as a Modem to connect one computer to the Internet via a DSL connection. When the Gateway is being used as a transparent bridge, it does not provide any firewall security.

Obtain an IP Address through PPPoE or PPPoA

Select this option to allow the Gateway to use the Point-to-Point over Ethernet (PPPoE) or Point-to-Point over ATM (PPPoA) protocol.

If a User Name, Password and/or Static IP was entered during Basic Setup, it should be displayed in the “Broadband Connection via PPPoE/PPPoA” screen. If not, enter the information now. If the information is unavailable, contact your Internet Service Provider (ISP).

Obtain an IP Through DHCP

Select this option to allow the modem to query the Internet Service Provider (

ISP)

and receive

IP address and routing information. Some ISPs need to authenticate

their end users with a Host Name and/or Domain Name.Ifthis is the case, check with the

ISP for a host name and domain name and enter them in the “Broadband

Connection via DHCP” screen. If the ISP does not require these settings, leave the text boxes blank.

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Chapter 5 Advanced Setup

☞

Note:Host and domain name information may also be accessed from the computer originally connected to the DSL modem.

Specify a Static IP Address

Select this option if assigned a static (specific)

IP Address by the Internet Service

Provider (ISP). Enter the IP Address, along with the Subnet Mask and Default Gateway Address (also provided by the ISP), in the “Broadband Connection via Static IP Address” screen. If required to provide a Host Name and Domain Name, enter them here as well.

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Actiontec Wireless-Ready DSL Gateway User Manual

Unnumbered/VIP Mode

If the user has purchased a block of static IP addresses, select Unnumbered Mode by clicking on the box. Then, enter the IP address and Subnet Mask assigned to the Gateway in the “Gateway Address” and “Unnumbered Subnet Mask” text boxes below “Unnumbered IP Address.” This information should be sent to the user when purchasing a block of static IP addresses.

VIP mode reserves the DHCP server for any computer connected to the Gateway configured to use a DHCP server. When VIP mode is activated, all computers using static IP addresses must be configured separately to use a static IP address.

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

Wireless Settings

Selecting Wireless Settings in the “Advanced Configuration” screen generates the “Wireless Settings” screen. Modify the wireless capabilities of the Gateway here.

ESSID

ESSID is the network name assigned to the wireless network. The factory default

setting is “ACTIONTEC.” Although Act iontec recommends keeping the default value intact, the ESSID value can be modified, using any combination of alphanumeric characters (i.e., A-Z, a-z, 0-9). All wireless-capable computers included on the Gateway’s wireless network must have this same ESSID value. (For the Actiontec

802.11b Wireless PC Card, the ESSID value must be the same as the SSID value.)

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Chapter 5 Advanced Setup

Channel

Channel assigns the frequency band at which the Gateway communicates. In the United States, use channels 1-11. (The factory default value is set to 1.)

Wireless Equivalent Privacy

Wireless Equivalent Privacy (WEP) is an encryption method used with the 802.11b standard to provide limited data security over wireless networks. The Gateway offers three levels of WEP: Off, 64-bit, and 128-bit. Qwest recommends setting up WEP to offer some security to your wireless connection.

Off

Selecting Off disables encryption. Selecting this option offers minimal protection and allows any computer with wireless capability and the correct ESSID value to join the wireless network.

64-bit WEP

64-bit WEP requires four separate keys. Each key comprises five hexadecimal digit pairs. A hexadecimal digit consists of an alphanumeric character ranging from 0-9 or A-F. An example of a 64-bit WEP key is: 4E-A3-3D-68-72. To create a set of 64-bit WEP keys, enter five hexadecimal digit pairs in each Key text box (Key 1-, Key 2-, Key 3-, Key 4-). After activating 64-bit WEP on the Gateway, a computer with wireless capability can join the network only if these same keys are entered in the computer’s wireless encryption scheme. 64-bit WEP offers more security than Off under most circumstances

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Actiontec Wireless-Ready DSL Gateway User Manual

128-bit WEP

128-bit WEP requires one key of 13 hexadecimal pairs. A hexadecimal digit consists of alphanumeric characters ranging from 0-9 or A-F. An example of a 128-bit

WEP key is: 3D-44-FE-6C-A1-EF-2E-D3-C4-21-74-5D-B1. To create a 128-bit WEP key, enter 13 hexadecimal digit pairs in the Key text box. After activating 128-

bit WEP

on the Gateway, a computer with wireless capability can join the network only if this key is entered in the computer’s wireless encryption scheme.128-bit WEP offers greater security than 64-bit WEP under most circumstances

☞

Note:Not all wireless

PC Cards support 128-bit WEP. Ensure

that all

PC Cards installed in the networked computers support

128-bit WEP before activating.

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.



Important:Wireless networking devices use public radio channels to transmit voice and data communications. Although WEP is the standard security technology used today and offers some degree of security, Qwest cannot guarantee the security, privacy, or confidentiality of any transmissions made via such devices, and Qwest makes no assurances or warranties relating to their use by you. You are responsible for all use of your Qwest DSL service, regardless of the source of a transmission, whether by you or an authorized third party, over your Qwest DSL service.

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Chapter 5 Advanced Setup

LAN IP Address

Selecting LAN IP

Address in the “Advanced Configuration” screen generates the

“LAN IP Address” screen. The value in the

LAN IP

Address text box is the IP

address of the Gateway as seen on the network. The

LAN IP address of the Gateway can be modified, but Actiontec recommends

keeping the default factory setting (192.168.0.1).

☞

Note:Ifthe Gateway’s LAN IP Address is modified, verify the

DHCP Server range is within the same subnet. For more infor-

mation, see “DHCP Server Configuration.”

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

DHCP Server

Selecting DHCP Server in the “Advanced Configuration” screen generates the “DHCP Server” screen. The Gateway has a built-in DHCP (Dynamic Host Configuration Protocol) server that automatically assigns a different IP address to each computer on the network, eliminating IP address conflicts. The factory default setting is On.To disable the DHCP Server, select Off.

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Actiontec Wireless-Ready DSL Gateway User Manual

Actiontec strongly recommends leaving the

DHCP Server option On.Ifthe DHCP

Server option is Off,ensure the

IP addresses of the networked computers are on

the same subnet as the IP address of the Gateway. For more information, see “DHCP Server Configuration” on page 42.

DHCP Server Configuration

Clicking Next in the “DHCP Server” screen generates the “DHCP Server Configuration” screen. Change IP address range and DNS server information here.

Beginning

IP Address - the IP address at which the DHCP server

starts assigning IP addresses. Actiontec recommends keeping the factory default setting (192.168.0.2).

Ending IP Address - the IP Address at which the DHCP Server stops

assigning IP addresses. Actiontec recommends keeping the factory default settings (192.168.0.254).

The beginning and ending IP addresses define the IP address range of the Gateway. If the default values are left intact, the Gateway supplies a unique IP address between 192.168.0.2 and 192.168.0.254 to each computer on the network.Note that the first three groups of numbers of the addresses are identical; this means they are on the same subnet. The IP address of the Gateway must be on the same subnet as the IP address range it generates. For instance, if the Gateway’s IP address is changed to 10.33.222.1, set the beginning IP address to

10.33.222.2, and the ending IP address to 10.33.222.254.

DNS (Dynamic or Static) - the type of DNS server provided by the

Internet Service Provider (ISP).Ifthe ISP provided DNS server information, select the type here. If not, leave as is.

DNS

Server 1 - the primary DNS server provided by the Internet

Service Provider (ISP).Ifthe ISP provided DNS server informa- tion, enter it here. If not, leave the text box intact.

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Chapter 5 Advanced Setup

DNS

Server 2 - the secondary DNS provided by the Internet Service

Provider (ISP).Ifthe ISP provided secondary DNS server information, enter it here. If not, leave the text box intact.

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

Services Blocking

Selecting Services Blocking in the “Advanced Configuration” screen generates the “Services Blocking” screen.

To modify Internet privileges (Web,

FTP,Newsgroups, etc.) for the computers on

the network:

1. Enter the computer’s IP address in the Enter IP Address: text box.

2. Select the Internet service(s) to be blocked.

3. Click Add to enter the computer’s IP address in the “Blocked IP Address List”

text box.

4. To remove blocked services, select the computer’s IP address in the “Blocked

IP Address List” text box and click Remove.

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Netmeeting

To allow the computers on the Gateway’s network to access Netmeeting, enter the Netmeeting IP address (LAN IP address using Netmeeting) in the IP text box, then select On.IfNetmeeting is not needed, select Off.

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

Website Blocking

Selecting We bsite Blocking in the “Advanced Configuration”screen generates the “Website Blocking” screen. This feature, which works only with NAT IP addressing, enables the Gateway to block Web sites to all computers on the network. To block a Web site, enter the address of the Web site in the “Website” text box and click Add.The blocked Web site address will be displayed in the “Blocked Website List” text box, and will not be available to computers on the network. To remove a blocked Web site, click on it in the “Blocked Website List,” then click Remove.

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

VPN Pass Through

Selecting VPN

Pass Through in the “Advanced Configuration” screen generates

the “

VPN Pass Through” screen. To set up Virtual Private Networking (VPN) using

IPSec/L2TP (which allows multiple, client-initiated VPN pass-through sessions),

select On.Four VPN connections can be used at one time. Note that VPN via PPTP pass through is always active.

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Chapter 5 Advanced Setup

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

Remote Management

Selecting Remote Management in the “Advanced Configuration” screen generates the “Remote Management” screen. Remote Management allows access to the Gateway through the Internet via another computer. Actiontec recommends leav- ing the Remote Management Off (the factory default setting).

To access the Gateway from the Internet, activate Remote Management by selecting On and writing down the

WAN IP address of the Gateway (see “WAN IP Address”).

On a computer outside of the network, open a Web browser and enter the Gateway’s WA N I P address in the address text box. The Gateway’s Main Menu (or a password prompt, if a password has been set) appears in the browser window.

☞

Note:Before Remote Management can be activated, the administrator password must be set. To do this, go to the Basic Setup screen and select Change Admin Password. Follow the instructions in the subsequent screens

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

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Port Forwarding

Selecting Port Forwarding in the “Advanced Configuration” screen generates the “Port Forwarding” screen. Port forwarding allows certain programs to bypass the Gateway’s built-in firewall, allowing access to parts of the network (for hosting a We b or ftp server, for example). To use port forwarding, enter the IP port range in the “IP Port Range” text boxes. (If more than 10 ports are needed, Act iontec rec- ommends using DMZ Hosting. See “DMZ Hosting,” below, for more information.) Choose the protocol type from the “Protocol” list box, then enter the IP address of the computer on the network to be used as a host. Click Add.The forwarded ports appear in the “List of Forwarded Ports” text box. For a list of programs that use port forwarding, as well as port numbers used, see “Appendix C - Program and Port List.” To remove forwarded ports, highlight them, then click Remove.

Clicking Advanced brings up the “Advanced Port Forwarding” screen.

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In this screen, the user can allow only certain IP addresses to access forwarded ports. Enter the port range of the forwarded ports in the “Remote IP Port Range” text boxes, enter the IP address to be allowed access in the “Remote IP Address” text box, then click “Add.” The active forwarded ports will appear in the “List of Forwarded Ports” text box. To deactivate a forwarded port, select it from the “List of Forwarded Ports” text box, then click “Remove.”

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

DMZ Hosting

Selecting DMZ Hosting in the “Advanced Configuration” screen generates the “DMZ Hosting” screen. To use DMZ hosting, enter the IP address of the computer on the network to be used as a DMZ host in the “DMZ Host IP Address” text box, then click On.

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DMZ hosting is used to support online gaming and Internet conferencing services.

These programs usually require multiple open ports, making the network accessible from the Internet. DMZ hosting symbolically places the DMZ host computer outside of the Gateway’s network. Access to the network resources while DMZ hosting is active is blocked. Act iontec recommends activating DMZ hosting only as long as necessary.



Wa rning:The

DMZ

Host computer will be vulnerable to com-

puter hackers on the Internet while in DMZ mode.

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

Firewall

Selecting Firewall in the “Advanced Configuration” screen generates the “Firewall

Security Level

” screen.Select the level of security needed for the network. See

Appendix E for details concerning each level of security.

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

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Dynamic Routing

Selecting Dynamic Routing in the “Advanced Configuration”screen generates the “

Dynamic Routing” screen. Dynamic routing allows the exchange of routing tables

between routers. This relieves the user of having to set up static routes for each router.

If a router is set up behind the Gateway in the network configuration, consult the documentation that came with the router to see what kind of Dynamic Routing is required, then select the needed option.

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

NAT (Network Address Translation)

Selecting NAT in the “Configuring the Advanced Settings” screen generates the “NAT” screen. The Gateway’s basic firewall security is based on NAT. This protocol allows computers to use different IP addresses when connected to the Gateway, and prevents outside users from easily accessing computers on the network.



Wa rning:Disabling NAT allows the computers connected to the

Gateway to be accessed by outside parties. Do not turn NAT off unless instructed to do so by the Internet Service Provider (ISP).

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After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

Static Routing

Selecting Static Routing in the “Configuring the Advanced Settings” screen generates the “Static Routing” screen. Static Routing allows the user to manually create routes to other networks connected to the Gateway. Other networks may include routers or computers connected to the Gateway which are configured to reside in a network other than the Gateway’s default network.

Enter the addresses in their respective text boxes, then click Add.The address will appear in the “Static Routing Table.” To remove an address, highlight it by clicking on it in the Static Routing Table, then click Remove.

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

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MAC Address Cloning

Selecting MAC

Address Cloning in the “Advanced Configuration” screen generates the “MAC Address Cloning” screen. A MAC (media access control) address is an identifier unique to every networkable device.Some Internet Service Providers (

ISP) require a MAC address to validate a computer’s permission to be on their net-

work.Ifthe ISP requires this information, obtain the MAC address of the computer originally configured for the ISP (see Appendix D for instructions to determine the computer’s MAC address). Enter the MAC address in the “User Select WA N M A C Address” text boxes in the “MAC Address Cloning” screen.

After changing settings, click Next or Back to continue, or Save and Restart to make all changes permanent.

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Status

After configuring the Gateway, settings can be viewed by selecting Status in the Main Menu. The “Current Status”screen appears, displaying many of the Gateway’s settings. No settings (other than connecting or disconnecting from the Internet) can be changed from the Current Status screen. In the left hand column, there are other Status options available: Routing Table, WAN Status, LAN Status, and Active User List.Click to generate the option of choice.

Connect/Disconnect

Pressing Connect in the Status screen (if the Gateway is disconnected) reestablishes theGateway’s connection to the Internet. Pressing Disconnect in the Status Screen (if the Gateway is connected) breaks the Gateway’s connection to the Internet.

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Routing Table

Selecting Routing Table generates the “Routing Table” screen. This screen displays an overview of the Gateway’s routes. These routes are the pathways used to transfer information to and from the Internet. When disconnected from the Internet, only one route is displayed; when connected, at least two routes (for incoming and outgoing information) are displayed.

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WAN Status

Selecting WAN Status generates a “Current Status” screen. This screen displays on overview of the Gateway’s WAN (Wide Area Network) connection.

PPP Status

There are five PPP Status categories: Status, User Name, Session Time, Packets Sent, and Packets Received.

Status - Displays the PPP connection status. When “connected” is displayed, the Gateway can access to the Internet. When “connecting” or “authenticating” is displayed, the Gateway is attempting to connect to the Internet. When “unconfigured” is displayed, the Gateway has been disconnected from the Current Status window (see “Current Status” on page 52).

User Name - Displays the user name.

Session Time - Displays how long the Gateway has been connected to the

Internet.

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Chapter 5 Advanced Setup

Packets Sent - Displays the number of PPP packets sent throught the WAN port of the Gateway.

Packets Received - Displays the number of PPP packets received through the WA Nport of the Gateway.

DSL Status

There are eight DSL Status categories: VPI, VCI, DSL Mode, Connection Status, Speed, ATM QoS class, Near End CRC Errors (I/F), and Far End CRC Errors (I/F).

VPI - Displays current Virtual Path Identifier (VPI) setting of the Gateway. The VPI is a channel configured to communicate with the DSL network. It can be set from the DSL Settings screeen (see “DSL Setting” on page 60.)

VCI - Displays the current Virtual Channel Identifier. The VCI is a channel configured to communicate with the DSL network. It can be set from the DSL Settings screeen (see “DSL Setting” on page 60.)

DSL Mode - Displays the type of DSL modulation used to communicate with the DSL network. It can be set from the DSL Settings screeen (see “DSL Setting” on page 60.)

Connection Status - Displays the state of the DSL port connection. When connecting to the Internet, this field will display “Handshake,” “Training,” and “Showtime.” Handshake and Training are pre-connection states the Gateway must go through before establishing a link to the Internet; “Showtime” signifies that the connection has been made.

Speed - Displays the downstream (information coming in from the Internet) and upstream (information going out to the Internet) connection rates of the DSL link , in kilobits per second.

AT M QoS class - Displays the Gateway’s QoS (Quality of Service) setting. The Gateway supports six modes of QoS: UBR, CBR, VBR-nrt, VBR-rt, ABR, and QFC. QoS can be set from the DSL Settings screeen (see “DSL Setting” on page

60.)

Near End CRC Errors (I/F), Far End CRC Errors (I/F) - Displays the number of interleaved (I) and fast path (F) cell errors occurring on the DSL line. Near end errors occur on the DSL network side; far end errors originate from the DSL modem. These numbers can be used to diagnose network problems, such as slow response times.

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LAN Status

Selecting LAN Status generates the “Lan Port Status”screen. This screen displays on overview of the Gateway’s LAN (Local Area Network) port connections.

Ethernet

There are three Ethernet categories: Link Speed, Packets Sent, Packets Received

Link Speed - Displays the link speed of the Ethernet connection.

Packets Sent - Displays the number of packets (amount of data) sent over the

Ethernet connection.

Packets Received - Displays the number packets (amount of data) received over the Ethernet connection.

USB

There are three USB categories: Link Speed, Packets Sent, Packets Received

Link Speed - Displays the link speed of the USB connection.

Packets Sent - Displays the number of packets (amount of data) sent over the

USB connection.

Packets Received - Displays the number packets (amount of data) received over the USB connection.

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Chapter 5 Advanced Setup

Wireless

There are two Wireless categories: Packets Sent and Packets Received

Packets Sent - Displays the number of packets (amount of data) sent over the Wireless connection.

Packets Received - Displays the number packets (amount of data) received over the Wireless connection.

Active User List

Selecting Active User List generates the “Active User List” screen. This screen displays a list of the users currently connected to the Gateway accessing the Internet with Network Address Translation (NAT) security activated.

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Utilities

To access the Gateway’s utilities select Utilities from the “Main Menu” screen. The “Utilities” screen appears.

From here, the Web activity log can be viewed, the

DSL settings changed, the

Gateway’s factory default settings restored, and the Gateway’s firmware upgraded.

Web Activity Log

The Web Activity Log provides information about the Web sites each computer on the Gateway’s network has visited. To access the Web Activity Log, select We b Activity Log from the “Utilities” screen.

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DSL Settings

To access

DSL Settings, select

DSL Settings from the “Utilities” screen. The

Gateway’s

VPI, VCI, and Mode settings can be changed from here. Actiontec recom-

mends not changing these values without consulting the Internet Service Provider (

ISP).

Restore Default Settings

To r estore the Gateway to its factory default settings, select Restore Default

Settings from the “Utilities” screen. When the “Restore Default Settings” screen

appears, click Restore Default Settings.Any changes made to the Gateway’s settings will be lost and the factory default settings will be restored. During this process, the Gateway’s power

LED flashes and the Gateway is disabled.



Wa rning:Do not unplug the power cord from the Gateway during the Restore Default Settings process. Doing so may result in permanent damage to the Gateway.

When the power

LED stops flashing and glows steadily green, the Gateway is fully

operational.

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Chapter 6 Utilities

Upgrade Firmware

Selecting Upgrade Firmware in the “Utilities” screen generates the “Upgrade Firmware” screen. Actiontec periodically posts firmware upgrades to enhance the Gateway’s capabilities.

To upgrade the Gateway’s firmware:

1. Click Upgrade Here in the “Upgrade Firmware” window.

2. The QWEST upgrade Web page will appear. Follow the onscreen instructions

to download and install the Actiontec 1520 Gateway firmware.



Wa rning:Do not unplug the power cord from the Gateway during the Upgrade Firmware process. Doing so may result in permanent damage to the Gateway.

4. After the upgrade is complete, unplug the power adapter from the Gateway,

then plug it back in again.

5. When the power LED stops flashing and glows steadily green, the Gateway is

fully operational.

6. Reconfigure the Gateway settings.

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Building a Network

Other computers can be connected to the Gateway to form a network. The network computers can be connected to the Gateway in three ways: Ethernet, USB, or wirelessly.

Ethernet

1. Insert the Actiontec Installation Buddy CD-ROM in the CD-ROM drive of the

computer. The Installaton Buddy will start automatically. Wait until the following screen appears, read the onscreen instructions, then click Next.

2. The next window appears. Read the instructions, select Additional Computer

by clicking on the check box, then click Next.

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3. The next window appears. Select Wired , then click Next.

4. The next window appears. Select Ethernet, then click Next.

5. When the next window appears, get the Ye l l o w E thernet Cable from the

Quick Start Kit, then click Next.

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Chapter 7 Building a Network

6. When the next window appears, plug one end of the Ye l l o w E thernet Cable

into one of the Ye l l o w Po r t s on the back of the Gateway, then click Next.

7. Another window appears. Plug the other end of the Ye l l o w E thernet Cable

into an Ethernet port on the back of the computer, then click Next.

☞

Note:An Ethernet port looks similar to a phone port, but is slightly bigger.

8. When the next window appears, make sure one of the Ethernet Network

Lights glow steadily green, then click Next.

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9. In the next window, the Installation Buddy checks the configuration of the

Gateway.

A congratulations window appears. The Gateway is connected to a computer via Ethernet.

USB

1. Insert Disk 1 (Installation Buddy CD) in the CD-ROM drive of the comput-

er. The Installaton Buddy will start automatically. Wait until the following screen appears, read the onscreen instructions, then click Next.

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2. The next window appears. Read the instructions, select Additional Computer

by clicking on the check box, then click Next.

3. The next window appears. Select Wired , then click Next.

4. The next window appears. Select USB, then click Next.

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5. When the next window appears, get the Purple USB Cable from the Quick

Start Kit, then click Next.

6. When the next window appears, plug the square end of the Purple Cable into

the Purple USB Port on the back of the Gateway, then click Next.

7. Another window appears. Plug the rectangular end of the Purple USB Cable

into a USB port on the front or back of the computer, then click Next.

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☞

Note:An Ethernet port looks similar to a phone port, but is slightly bigger.

8. In the next window, the Installation Buddy checks the configuration of the

Gateway.

A congratulations window appears. The Gateway is connected to a computer via USB.

Wireless

☞

Note:Computers to be added to the network wirelessly must have wireless capabilities (PCI wireless adapter, USB wireless adapter, etc.).

1. Insert Disk 1 (Installation Buddy CD) in the CD-ROM drive of the computer.

The Installaton Buddy will start automatically. Wait until the following screen appears, read the onscreen instructions, then click Next.

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2. The next window appears. Read the instructions, select Additional Computer

by clicking on the check box, then click Next.

3. The next window appears. Select Wireless, then click Next.

4. The next window appears. Follow the instructions and insert the Connection 1-

2-3 CD into the computer’s CD-ROM drive to set up the wireless connection.

The computer is now connected to the network wirelessly.

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Troubleshooting

This chapter contains a list of problems that may be encountered while using the Gateway, and techniques to try and overcome the problem. Note that these techniques may not solve the problem. If you need additional help, contact the ISP or Qwest DSL Te c hnical Support at 1-800-247-7285.

LAN Connection Failure

 Ensure the Gateway is properly installed, the

LAN connections are correct,

and the power is on.

 Confirm the computer and Gateway are on the same network segment. If

unsure, let the computer get the IP address automatically by initiating the

DHCP function (see “DHCP Server”), then verify the computer is using an IP

address within the default range (192.168.1.2 through 198.168.1.254). If the computer is not using an IP address within the range, it will not connect to the Gateway.



Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in the “Main Menu” screen.

Cannot Connect to the Internet

 Ensure both ends of the power cord and all network cables are properly

connected.

 Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in

the “Main Menu” screen.

 Ve r ify the Gateway’s settings are the same as the computer by clicking Status in

the “Main Menu” screen.

 If running Windows 95, 98, 98 SE, or Me, check the computer’s

TCP/IP settings.

Select Start, Run,enter

winpcfg

in the”Open” text box, then press OK.The “IP Configuration” window appears. Ensure the text box at the top of the window contains the name of the Ethernet adapter installed in the computer. If not, click on the down arrow next to the text box. When the list appears, click on the proper Ethernet adapter. In the fields below, the Ethernet adapter’s various addresses appear. There should be an entry for IP address, Subnet Mask, and Default Gateway.

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Additionally, the “IP Address”entry should be on the 192.168.0.X network (with “x” defining a range from 2 though 255). If the Ethernet adapter is showing an incorrect IP address, click Release,which sets all values back to 0 (zero). Then, click Re new (this process may take a few seconds). The renewed IP address should be on the 192.168.0.X network. If an error occurs, or the IP address renews with an address outside the

192.168.0.X network, contact the ISP immediately

 If running Windows 95, 98, 98 SE, or Me, check the computer’s

TCP/IP settings.

Select Start, Run,enter

CMD

in the”Open” text box, then press OK.A “DOS” window appears, with a blink- ing cursor (prompt). Enter

ipconfig

at the prompt, then press Enter on the keyboard. The IP address of the Ethernet adapter should appear in the DOS window. Ensure the IP address in the 192.168.0.X network (with “x” defining a range from 2 though 255). If the Ethernet adapter is showing an incorrect IP address, enter

ipconfig/release

at the prompt, then press Enter on the keyboard, which sets all values back to 0 (zero). Next, enter

ipconfig/renew

at the prompt, then press Enter on the keyboard (this process may take a few seconds). The renewed IP address should be on the 192.168.0.X network. If an error occurs, or the IP address renews with an address outside the

192.168.0.X network, contact the ISP immediately

 Ensure the browser is not set to “Never dial a connection” and there are no

previous LAN settings. To check this, go to Start, Settings, Control Panel.In the Control Panel, double-click Internet Options.When the “Internet Properties” window appears, ensure that the “Never dial a connection” option is not activated, then click LAN Settings.When the “Local Area Network (LAN) Settings” window appears, ensure that no settings are activated. If there are settings activated, deactivate them.

 Shutdown and restart the computer. After the computer restarts, unplug the

power cord from the Gateway and plug it back in. When the lights glow solid green, try accessing the Internet.

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Chapter 8 Troubleshooting

Time out error occurs when entering a URL or IP Address

 Ve r ify all the computers are working properly.



Ensure the IP settings are correct.

 Ensure the Gateway is on and connected properly.

 Ve r ify the Gateway’s settings are the same as the computer by clicking Status in

the “Main Menu” screen.

 Check the cable/

DSL modem by attempting to connect to the Internet.

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Reference

This appendix contains information about various topics, including accessing information about your Windows computer and wiring under special circumstances.

Locating Computer Information

The following procedure is valid for Windows 98, 98 SE,Me,NT 4.0, 2000 and XP.

1. From the desktop, right-click on My Computer.

2. Select Properties from the menu that appears.

3. When the “System Properties” window appears, select General.

The version of the operating system, processor type, and amount of RAM installed in the computer are listed here.

4. Close the System Properties window.

5. From the desktop, double-click on My Computer.

6. Right-click the icon representing your hard disk. For example: Local Disk (C:).

Some computers have multiple hard disks.

7. From the menu that appears, select Properties.

8. When the window appears, select General.

9. The Free space value is the available space on the hard disk.

10. Close all windows.

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Locating Windows Operating System Files

If the operating system files reside on the hard drive of the computer, follow the instructions below to locate them. If the files are not on the hard drive, they must be loaded from the installation disks.

Windows 98, 98 SE

1. From the desktop, click Start.

2. When the menu appears, select Find, then Files or Folders.

3. When the “Find: All Files” window appears, select Name & Location.

4. In the “Named” text box, enter:

*.cab

5. Click the down arrow next to the “Look In” text box and select My

Computer from the list that appears.

6. Click Find Now.

7. When the search is complete, note the directory path that appears most often

in the “In Folder” column. For example:

C:\WINDOWS \SYSTEM.

8. The Windows operating system files are located in this directory. Write down

the directory path for future reference.

9. Close the Find: All Files window.

Windows Me,2000

1. From the desktop, click Start.

2. Select Search, then For Files and Folders.

3a. Wi ndows Me:The “Search Results” window appears. In the “Search for files

or folders named” text box, enter:

*.cab

3b. Windows 2000:The “Search Results”window appears. In the “Search for files

or folders named” text box, enter:

i386

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Appendix A Reference

4. Click the down arrow next to the “Look in” text box and select My

Computer from the list that appears.

5. Click Search Now.

6a. Wi ndows Me:When the search is complete, note the directory path that

appears most often in the “In Folder” column. For example:

C:\WINDOWS \OPTIONS\INSTALL

6b. Windows 2000:When the search is complete, note the directory path that

appears most often in the “In Folder” column. For example:

C:\WINNT \Driver Cache.

7. The Windows operating system files are located in this directory. Write down

the directory path for future reference.

8. Close the Search Results window.

Windows NT 4.0

1. From the desktop, click Start.

2. When the menu appears, select Find, then Files or Folders.

3. When the “Find: All Files” window appears, select Name & Location.

4. In the “Named” text box, enter:

i386

5. Click the down arrow next to the “Look In” text box and select My

Computer from the list that appears.

6. Click Find Now.

7. When the search is complete, note the directory path that appears most often

in the “In Folder” column. For example: C:\.

8. The Windows operating system files are located in this directory. Write down

the directory path (followed by “i386”) for future reference.

9. Close the Find: All Files window.

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Windows Me,2000

1. From the desktop, click Start.

2. Select Search, then For Files and Folders.

3. The “Search Results” window appears. In the panel at left titled “What do you

want to search for?”, click All files and folders.

4. Another panel, titled “Search by any or all of the criteria below” appears. In

the “Look in” text box, click the down arrow and select My Computer from the menu that appears.

5. In the “All or part of the file name” text box, enter:

i386

6. Click Search.

7. When the search is complete, note the directory path that appears most often

in the “In Folder” column. For example: C:\WINDOWS \Driver Cache\.

8. The Windows operating system files are located in this directory. Write down

the directory path (followed by “\i386”) for future reference.

9. Close the Search Results window.

Wiring Information

This section contains information about how to connect the Gateway to a two-line phone, a security alarm system, an automatic water meter, and a PBX or key phone system sharing a line with Qwest DSL.

Two-Line Phone

If Qwest DSL is connected in a location with two phone lines using two separate phone numbers, the DSL phone filters must be installed on the correct phone line.

In most two-line phone setups, the red and green lines connect Line 1, while the yellow and black lines connect Line 2. If a phone filter is installed between a twoline phone jack and a telephone with two-line capability, only Line 1 will be filtered and operational (because the phone filter connects the red and green wires only), while Line 2 will be completely disconnected.

The solution is twofold: 1) the phone filter must be installed to filter the line with Qwest DSL; and 2) the second line must be wired to bypass the phone filter. The

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Appendix A Reference

easiest way to do this is to purchase a pair of two-line modular adapters, a linecord coupler, and some short lengths of phone cable, available at any telephone supply retailer.

☞

Note:Do not purchase a 1-line modular adapter or line splitter. Installing either of these items results in two phone jacks on Line 1, and no access to Line 2.

1. Disconnect the telephone from the two-line phone jack.

2. Install one of the two-line modular adapters (modular adapter #1) in the

phone jack

3. If Qwest DSL is on Line 1, install the phone filter in the Line 1 jack of modu-

lar adapter #1.

4. Install a short length of phone cable between the phone filter and the Line 1

jack of the other two-line modular adapter (modular adapter #2).

5. Install a short length of phone cable between the Line 2 jacks of modular

adapters #1 and #2.

6. Connect the line-cord coupler to 2-line modular adapter #2.

7. Install a short length of phone cable between the line-cord coupler and the

telephone.

If Qwest DSL is on Line 2, use the same procedure, but install the phone filter on Line 2.

Security Alarm System

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Automatic Water Meter

PBX or Key System

To share Qwest DSL with telephone line in an office PBX or key system:

1. In the building’s phone closet, splice (into two lines) the telephone line on

which Qwest DSL is installed.

2. On one of the spliced lines, connect the Gateway. The Gateway should be con-

nected as close as possible to the telephone network to assure a strong signal.

3. Connect the Gateway to a computer or LAN hub via Ethernet cable.

4. On the other spliced line, install the DSL phone filter, then wire normally

through the PBX or key system unit to the telephone.

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Setting Up Static IP Address

To communicate with the Gateway from a computer on the network (to use the Web Configuration Utility, for example), the user may have to switch the IP address settings from

DHCP-enabled to static IP, so that the

computer and the Gateway are on the same subnet.

To set up static

IP on a computer, select the operating system and follow the

instructions.

☞

Note:The following procedures are based on the Gateway’s factory default IP address. If the Gateway’s IP address has been changed, enter the new IP address when instructed to enter an

address.

Windows 98 and 98 SE

1. From the desktop, click on the Start button in the lower left corner.

2. From the menu that appears, select Settings.

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3. Another menu appears. Select Control Panel.

4. When the “Control Panel” window appears, double-click Network.

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Appendix C Setting Up Static IP Address

5. The “Network” window appears. In the "The following network components

are installed" list box, locate and double-click TCP/IP.

6. The “TCP/IP Properties” window appears. Select IP Address.

7. In the

IP Address tab, make sure the the circle next to “Specify an IP Address”

is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone.

8. Enter the following numbers in the “

IP Address” text box:

192.168.0.2

Do not include the periods; they are automatically entered.

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9. Enter the following numbers in the “Subnet mask” text box:

255.255.255.0

Do not include the periods; they are automatically entered.

10. Click OK.The

TCP/IP Properties window disappears.

11. In the Network window, click

OK.The Network window disappears.

12. The “System Settings Change” window appears, asking whether the computer should be restarted. Click Ye s .

The computer restarts. It is now set up with a static IP address, allowing the user to access the Modem’s Advanced Setup utility.

Windows Me

1. From the desktop, click on the Start button in the lower left corner.

2. From the menu that appears, select Settings.

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Appendix C Setting Up Static IP Address

3. Another menu appears. Select Control Panel.

4. When the “Control Panel” window appears, double-click Network.

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5. The “Network” window appears. In the “The following network components are installed” list box, locate and double-click TCP/IP.

6. The “TCP/IP Properties” window appears. Click IP Address.

7. In the IP Address tab, make sure the the circle next to “Specify an IP Address”

is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone.

8. Enter the following numbers in the “IP Address” text box:

192.168.0.2

Do not include the periods; they are automatically entered.

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Appendix C Setting Up Static IP Address

9. Enter the following numbers in the “Subnet mask” text box:

255.255.255.0

Do not include the periods; they are automatically entered.

10. Click OK.The

TCP/IP Properties window disappears.

11. If there is a check in the box next to “Detect connection to network media,” click on it to uncheck the box.

12. In the Network window, click

OK.The Network window disappears.

13. The “System Settings Change” window appears, asking whether the computer should be restarted. Click Ye s .

The computer restarts. It is now set up with a static IP address, allowing the user to access the Modem’s Advanced Setup utility.

Windows 2000

1. From the desktop, click on the Start button in the lower left corner.

2. From the menu that appears, select Settings.

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3. Another menu appears. Select Control Panel.

4. When the “Control Panel” window appears, double-click Network and Dial-

up Connections.

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Appendix C Setting Up Static IP Address

5. In the “Network and Dial-up Connections” window, double-click Local Area Connection.A number may be displayed after the Local Area Connection. If

there is more than one Local Area Connection listed, locate the one that corresponds to the network card installed in the computer by finding the name of the network card in the Device Name column.

6. The “Local Area Connection Status” window appears. Select General,then click Properties.

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7. The “Local Area Connection Properties” window appears. Click General.

8. In the “Components checked are used by this connection” list box, double-

click Internet Protocol (

TCP/IP).

9. The “Internet Protocol (

TCP/IP) Properties” window appears.

10. In the General tab, make sure the the circle next to “Obtain an

IP Address

automatically” is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone.

11. Enter the following numbers in the “IP Address” text box:

192.168.0.2

Do not include the periods; they are automatically entered.

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Appendix C Setting Up Static IP Address

12. Enter the following numbers in the “Subnet mask” text box:

255.255.255.0

Do not include the periods; they are automatically entered.

13. Click OK.The “Internet Protocol (

TCP/IP) Properties” window disappears.

14 In the “Local Area Connection Properties” window, click

OK.The Local Area

Connection Properties window disappears.

15. Click Close in the Local Area Connection Status window. The window disap- pears.

16. Close the Network and Dial-up Connections window by clicking on the “x” button at the upper right corner of the window.

The computer is now set up with a static IP address, allowing the user to access the Modem’s Advanced Setup utility.

Windows XP

1. From the desktop, click on the Start button in the lower left corner.

2. From the menu that appears, select Settings.

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3. Another menu appears. Select Control Panel.

4. When the “Control Panel” window appears, double-click Network

Connections.

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Appendix C Setting Up Static IP Address

5. In the “Network Connections” window, double-click Local Area Connection. A number may be displayed after the Local Area Connection. If there is more than one Local Area Connection listed, locate the one that corresponds to the network card installed in your computer by finding the name of the network card in the Device Name column.

6. The “Local Area Connection Status” window appears. Select General,then click Properties.

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Actiontec Wireless-Ready DSL Gateway User Manual

7. The “Local Area Connection Properties” window appears. Select General.

8. In the “Components checked are used by this connection” list box, double-

click Internet Protocol (

TCP/IP).

9. The “Internet Protocol (

TCP/IP) Properties” window appears.

10. In the General tab, make sure the the circle next to “Obtain an

IP Address

automatically” is selected. When active, a black dot appears in the circle. If the circle already contains a black dot, leave it alone.

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Appendix C Setting Up Static IP Address

11. Enter the following numbers in the “

IP Address” text box:

198.162.0.2

Do not include the periods; they are automatically entered.

12. Enter the following numbers in the “Subnet mask” text box:

255.255.255.0

Do not include the periods; they are automatically entered.

13. Click OK.The Internet Protocol (

TCP/IP) Properties window disappears.

14 In the Local Area Connection Properties window, click

OK. The Local Area

Connection Properties window disappears.

15. Click Close in the Local Area Connection Status window. The window disappears.

16. Close the Network and Dial-up Connections window by clicking on the “x” button at the upper right corner of the window.

The computer is now set up with a static

IP address, allowing the user to access the

Modem’s Advanced Setup utility.

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Computer Security

The Internet is a giant network of computers all over the world. When a computer is connected to the Internet, it can exchange information with any other computer on the Internet. This lets the user send e-mail, surf the World Wide Web, download files, and buy products and services online, but it also makes the computer vulnerable to attack from persons intent on doing malicious mischief. Unless access to the computer is controlled, someone on the Internet can access the information on the computer, and they can damage or destroy that information.

Securing the Gateway and Computer

The Qwest DSL web site explains how to secure your computer and modem from attack. Go to

http://www.qwest.com/dsl/

then click Security.

The topics featured include:

 Modem security

 Computer operating system security

 Physical system security

The following sections briefly discuss some major security concerns and explain the risks involved. Please go to the Qwest DSL web site for full explanations and instructions.

Comparing DSL Service with a Dial-Up Modem

With a dial-up modem, a computer user makes an Internet connection by dialing a telephone number, surfs the Internet for a period of time, and then disconnects the dial-up modem. No one on the Internet can access a computer that is not connected to the Internet.

Unlike a dial-up modem, DSL service is “always on.” The connection is always available – there is no need to dial a phone number to access the Internet. The computer can be connected to the Internet all the time.