ACTi Queue Management Installation Guide

ACTi Queue Management Server 1

User’s Manual
Version 1.0.2

2014/08/07

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ACTi Queue Management Server 1 User’s Manual

Important Notice

Tip

The content within this box is a tip. A tip gives you an alternative method to easily or quickly
achieve an objective, usually for specific conditions.

The content within this box is an important notice. This notice is important for you to get
certain functions to work properly, or to prevent from certain potential problems that may
damage your system. Make sure you read this notice and follow the instructions.

Note

The content within this box is a note. A note is some necessary information you need to know
about the action you are currently taking, like what will happen after you follow or don’t follow
certain procedure.

About This Manual

Conventions Used in This Manual

The following are typographic conventions used in this manual:
 Bold: Bold typeface is used for a keyword, major functions of ACTi Queue Management

Server 1, or a title of a section/column.

 Italic: Italic typeface is used for a filename or location path.
 Underlined: Underlined typeface is used for a document name or hyperlink.
 “Bold”: Bold interface enclosed in double quotation marks indicates the name of a button, a

menu or a choice item.

Some notices are placed within the following boxes; each type of the box indicates different
purposes or levels of importance for system:

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ACTi Queue Management Server 1 User’s Manual

Table of Contents

1 About This Manual 2

Conventions Used in This Manual .................................................. 2

2 Legal Notice 5

Disclaimer ....................................................................................... 5

Copyright ........................................................................................ 5

Trademarks ..................................................................................... 5

3 Introduction 6

Product Overview ........................................................................... 6

System Architecture ........................................................................ 6

PC Hardware Requirements ............................................................ 7

4 Getting Started 8

Pre-requisites .................................................................................. 8

Installing the Program .................................................................... 8

License and Activation .................................................................. 11

Online Activation .......................................................................... 11

Offline Activation .......................................................................... 12

Step-by-step Activation Process .................................................. 12

Online Activation SOP 12
Offline Activation SOP 13

Verify Your License ....................................................................... 14

Storage Management ................................................................... 15

Email Notification ......................................................................... 17

5 Setup Queue Analysis Rules 19

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ACTi Queue Management Server 1 User’s Manual

Add Video Source ......................................................................... 20

Add Channels ............................................................................... 24

Create a Queue Management Analysis Rule ................................ 26

Accessing New Analysis Window ................................................. 26

Live View Analysis 26
Playback Analysis 27

New Analysis Window UI Introduction .......................................... 30

Queue Management Algorithm Setup .......................................... 30

Stop (Cancel) an Analysis .............................................................. 34

6 Monitoring 35

Display Detection Indicators ......................................................... 35

7 Analysis Results 36

Analysis Results Window UI Introduction ..................................... 37

Crystal Reports .............................................................................. 38

Occurrence Bar Charts ................................................................ 38

Period Line Charts ....................................................................... 38

Queue Event Playback .................................................................. 39

Player Window Control Buttons .................................................... 40

Search Results by Filters ................................................................ 42

Filter Results by Time Period ....................................................... 42

Filter Occurrence Bar Chart Results by Interval ........................... 43

View Multiple Queue Management Analysis Results ................... 44

Export Search Result ..................................................................... 45

Delete an Analysis Rule ................................................................ 46

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ACTi Queue Management Server 1 User’s Manual

Legal Notice

Disclaimer

 The information contained in this document is intended for general information purposes.

ACTi Corporation shall not be liable for errors contained herein or for incidental or
consequential damages arising from the furnishing, performance, or use of this manual.

 The information contained herein is subject to change without notice.

 The English version of this document is the official one for all purpose. All the translated

versions are provided as a convenience. Any discrepancies or differences created in the
translations of any other languages are not legally binding.

Copyright

Copyright © 2014 ACTi Corporation All Rights Reserved.

Trademarks

 ACTi Connecting Vision and its logo are registered trademarks of ACTi

Corporation.

 Microsoft® and Windows® are registered trademarks of Microsoft Corporation.

All other product or company names mentioned in this document may be trademarks or
registered trademarks of their respective owners.

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ACTi Queue Management Server 1 User’s Manual

Software

NVR Server

Standalone

NVR Server

Queue

Management

Server

General

User

Internet

IP Cameras

IP Cameras

IP Cameras

Live View

Playback

Introduction

Product Overview

ACTi Queue Management Server is a video analytics software tool that allows you to monitor
and calculate waiting times of vehicle queues. By using ACTi Queue Management Server,
you can study customer behavior and on / off-peak times to run your business accordingly, to
be more efficient operationally and increase revenue and the overall customer experience.
ACTi Queue Management Server can send out notifications via email for long wait times, as
well as export event videos and analysis reports to facilitate performance reviews.

System Architecture

The service architecture is described in the following figure:

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ACTi Queue Management Server 1 User’s Manual

PC Spec

Recommended

CPU

Intel Core i7 Processor

RAM

4GB 1

Operation System

Windows 7, Windows 8 2

Screen Resolution

800x600

Network

Ethernet 1000 Base-T

PC Hardware Requirements

The performance of live display quality is largely determined by the computer hardware
capability and the number of live channels. The table below provides basic guidelines for
selecting proper hardware for the computer that installs ACTi Queue Management Server.

1

Please use 64-bit system if your computer has more than 4GB RAM. Windows operating

system has limits on memory and address space regardless of the real or virtual memory
available on a particular computer. Take Windows 7 Professional for example, the maximum
physical memory for a 32-bit(X86) system can address is 3.5 GB even though 16 GB of RAM
has been installed on this computer. Therefore, if you consider increasing the computer’s
multi-tasking capability by adding more RAM, you will need a 64-bit version of Windows to take
advantage of it all.

Please visit the link below for more memory limitations on various Windows platforms.

http://msdn.microsoft.com/en-us/library/aa366778%28VS.85%29.aspx#physical_memory_limi
ts_windows_7

Besides the limitation mentioned above, you may find the usable memory of your computer
displayed here:  Computer  Properties is still less than actual installed memory.

This is a common symptoms of all Windows platforms, please find explanations and solutions
in this Windows official support document http://support.microsoft.com/kb/978610/en-us and

http://windows.microsoft.com/en-us/windows7/taking-the-mystery-out-of-64-bit-windows

2

Please make sure your operation system is fully patched with the latest service packs.

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ACTi Queue Management Server 1 User’s Manual

Getting Started

Pre-requisites

Before installing ACTi Queue Management Server, please make sure the pre-requisites
below are fulfilled:

1. Ensure that your computer meets the minimum system requirements.

2. Ensure that your computer has a C Drive.

3. Ensure that you have enough storage space on your computer (at least 20GB) to save
video recordings of recognized license plates.

Installing the Program

The program installation can be simple and intuitive by following the installation wizard’s

instructions. The program can be used right after installation is completed, without the need to
restart the computer.

To install the software, follow the steps below:

1. Find the Queue Management Server compressed file that you downloaded and
extract it.

2. Execute the install shield application .

3. If prompted by the InstallShield Wizard to install Microsoft Visual C++ 2012
Redistributable Package or Microsoft .NET Framework 4.5 Full, follow the
on-screen instructions to do so, as it is crucial for the proper functioning of the
program.

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ACTi Queue Management Server 1 User’s Manual

4. Proceed by following the on-screen instructions of the InstallShield Wizard.

5. Select the location where you would want Queue Management Server 1 to be
installed. To change the installation location, click on “Change” and choose a new
location. To continue, click “Next”.

6. Proceed by double-checking your installation settings, and click “Install”.

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ACTi Queue Management Server 1 User’s Manual

7. The installation process is done. To launch the program immediately, check the box for
“Launch the program” and click “Finish”. To launch the program at a later date,
uncheck the box for “Launch the program” and click “Finish”.

8. Open the file by clicking on the Queue Management Server 1 shortcut on your
desktop. If you can’t find a shortcut on your desktop, create your own shortcut by
finding the “qms” file under C:\Program Files\Queue Management Server 1, right
click, select “Send To”, and select “Desktop (create shortcut)”.

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ACTi Queue Management Server 1 User’s Manual

Purchase licenses
from ACTi, get the

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input the

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2

Queue Management server

(Internet access)

License and Activation

In the Queue Management Server 1 system, your required number of channels should be
licensed and activated before connecting. License activation is the process of unlocking the

channels on Queue Management Server with the received License Key. License Key is a

serial number delivered as a printed card or an E-mail after the purchase is carried out. After
the license activation, the channels on Queue Management server will automatically become
available.

During license activation, your License Key is matched against the MAC address of the
Network Interface Card (NIC) on NVR server computer. Once this license key is used by the
computer with given MAC, it cannot be activated with another MAC. This matching record will
be stored on the ACTi license data server. If your computer has more than one network cards,
NVR server will detect them and provide you a dropdown list to select from.

Please note:

 The license is cumulative and perpetual.
 The license is not version-specific, upgrading software version will not influence the

existing license(s) you have.

 The maximum number of channels that can be managed by Queue Management

Server 1 is 4.

There are two ways to activate the licenses depending on your Queue Management server
network condition: Online Activation and Offline Activation.

Online Activation

If your Queue Management Server 1 computer has available Internet access, choose online
activation.

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Purchase licenses
from ACTi, get the

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On another computer, access ACTi
website to activate the licenses using

the

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EE into Queue

Management server

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Queue Management server

Computer

(Internet access)

Offline Activation

Offline activation does not require Internet access for Queue Management server. It is used
when the server is located in a network not connected to public Internet (e.g. in a military base).
You will need to get an activation file from another computer and transfer it to the Queue
Management server computer.

Step-by-step Activation Process

Based on the network conditions of your site, follow Online Activation SOP or Offline Activation

SOP to activate your license.

Online Activation SOP

Step 1

: Membership ID in ACTi Member

Center is required for activation. Register

one for free at http://member.acti.com/

Step 2

: Log in to Queue Management Server, go to License tabOnline Registration tab.
Select the MAC Address, enter your License Key, ACTi member Account and Password,
and then click “Apply”. Queue Management server will connect to the license data server via
Internet to register the license key, and unlock the channels.

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ACTi Queue Management Server 1 User’s Manual

Offline Activation SOP

Step 1

: Membership ID in ACTi Member Center
is required for activation. Register one for free at

http://member.acti.com/

Step 2

: Access http://www.acti.com/support/LicenseMgt/index.asp and select “Queue
Management Server”. Enter the License Key and the MAC address of the Queue
Management 1 server computer, click “Submit”.
An E-mail with activation code file (AUL.lic) will be sent to your registered E-mail account.

Step 3

: Log in Queue Management server from local or via web client. Go to License tab
Offline Registration tab  click “Import” and upload the license file (AUL.lic). Click “Apply”

to activate this license.

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ACTi Queue Management Server 1 User’s Manual

The license data will be erased once Queue Management Server is uninstalled. Be sure to retain
your license key information in a safe place because you may need to reinstall the software. After the
software is uninstalled, you should contact ACTi Customer Help Desk http://www.acti.com/CHD
to clear the original registration data in our data server, and then you may activate the license again.

Tip

1. Click Windows Start, in the run box on Start menu, input “cmd”.

2. Execute the cmd program, and input the command “ipconfig /all” or “getmac”

3. The MAC address will be referred to as the Physical Address, made up of 12 characters
e.g. 00-1E-65-FE-8E-98

Important

Verify Your License

Once your license is successfully activated, the license information will be shown on License
page.

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