Hard Drive
For 3.5" IDE hard drives
Contents
Important ............................................................................ 1
AcomData Contact Information ........................................ 4
Welcome! ............................................................................. 5
Product Registration for Warranty Coverage ................... 6
Precautions ......................................................................... 7
Package Contents ............................................................... 8
System Requirements for PC ............................................. 9
System Requirements for Mac ......................................... 10
AcomData 2163 Drive Enclosure at a Glance ................. 11
AcomData 2163 Drive Enclosure Features Explored ..... 12
Hi-Speed USB 2.0 .......................................................................................... 12
FireWire 400 (FireWire-equipped Drives only) .................................... 13
Hot-Pluggable ................................................................................................15
Fanless Design ................................................................................................15
Technical Specifications ................................................... 16
Installing a 3.5” IDE Hard Drive ....................................... 17
1. Configure Your IDE Hard Drive as a Master ......................................17
2. Disassemble the Drive Enclosure ........................................................18
4. Re-assemble the Drive Enclosure ........................................................20
Setting up the Drive ......................................................... 21
Choosing an Orientation (Vertical or Horizontal) ..............................21
Vertical Placement ........................................................................................21
Horizontal Placement ..................................................................................23
Removing the stand .....................................................................................23
Affixing the rubber feet to the Drive case ............................................23
Connecting the Drive to Your Computer ......................... 24
Mounting the Drive ..........................................................26
Mounting a FireWire-Connected Drive .................................................26
Mounting a USB-Connected Drive ..........................................................27
Naming Your Drive ............................................................ 28
Mac Users: ........................................................................................................28
PC Users: ...........................................................................................................28
Formatting the Drive ........................................................ 29
Formatting the Drive in Windows 2000 or XP .....................................30
Formatting the Drive in Windows 98SE or Me .................................... 31
Formatting the Drive in Mac OS X ...........................................................32
Formatting the Drive in Mac OS 9 ...........................................................33
Using Your Drive for Routine Tasks ................................. 34
How to Safely Dismount & Turn Off the Drive ................ 35
PC Users ............................................................................................................35
Mac Users .........................................................................................................35
Maintaining Your Drive & Safeguarding Your Data ....... 36
Backing Up Your Data ..................................................................................36
Defragmenting and Optimizing a Hard Drive .....................................36
Examining and Repairing a Hard Drive .................................................37
Protect Your Data from Viruses .................................................................37
Cleaning the Drive Case ..............................................................................37
Frequently Asked Questions ........................................... 38
Troubleshooting ............................................................... 41
Troubleshooting for PC Users ...................................................................41
Troubleshooting for Mac users ................................................................. 44
Glossary ............................................................................. 46
One Year Limited Warranty .............................................. 48
Obtaining Service for Your AcomData Product .............. 50
How to Purchase Accessories ........................................... 51
Notices ............................................................................... 52
AcomData
Contact Information
Address:
3410 Pomona Blvd.
Pomona, CA 91768
Telephone:
(909) 348-0680
Fax:
(909) 598-8663
Web Site:
www.acomdata.com
Customer Service:
customerservice@acomdata.com
Technical Support:
techsupport@acomdata.com
Pre-Sales Questions:
sales@acomdata.com
Welcome!
Welcome, and thank you for purchasing an AcomData 2163 External Hard
Drive Enclosure. Your AcomData product features high-quality construction,
advanced engineering, and state-ofthe-art technology, designed to provide years of reliable performance.
The information in this guide pertains
to models HDEXXU2E3 (USB 2.0 Drive Enclosures) and
HDEXXU2FE3 (USB 2.0 & FireWire Drive Enclosures).
The model number of your Drive is printed on the UPC label
affixed to the box, and on the label affixed to the Drive
Enclosure.
This guide contains important information for the proper
installation, use, and care of your AcomData product. Please
read this guide carefully and retain it for future reference.
Symbols used in this guide:
THIS SYMBOL ALERTS THE READER TO
A WARNING OR TO SOME VERY IMPOR-
TANT INFORMATION.
THIS SYMBOL ALERTS THE READER TO
HELPFUL TIPS AND OTHER INFORMATION
THAT MAY BE USEFUL.
THE WINDOWS LOGO ALERTS THE
READER TO IMPORTANT INFORMATION
SPECIFIC TO WINDOWS USERS.
– 5 –
THE APPLE LOGO ALERTS THE READER
TO IMPORTANT INFORMATION SPECIFIC
TO MAC USERS.
THE USB 2.0 LOGO ALERTS THE
READER TO IMPORTANT INFORMATION
SPECIFIC TO USB 2.0 USERS.
THE FIREWIRE LOGO ALERTS THE
READER TO IMPORTANT INFORMATION
SPECIFIC TO FIREWIRE USERS.
Product Registration for Warranty Coverage
Registration is required in the event that your product needs
servicing. (See “Obtaining Service for Your AcomData Product”
for details.)
Online Registration
You can register online at www.acomdata.com. Once you
enter the site, click on the Product Registration button and
follow the instructions on screen.
Advantages of Online Registration:
1. It’s fast, free, and your product is registered immediately;
2. Free unlimited online technical support;
3. You get your own personalized support page:
• download software updates
• access all online support services
• view all of your registered AcomData products
• manage your personal profile;
4. If you need warranty service, arranging product returns is
faster and easier if you registered online.
Mail-in Registration
You may also register via mail by filling out and returning
the Registration Card included in the package.
When registering your AcomData product you will need the
Model number and Serial number. Both of these are printed on
the UPC label affixed to the bottom of the box, and on the label
affixed to the Drive Enclosure.
– 6 –
Precautions
Failure to follow the precautions below may result in damage to
the device, loss of data, and voiding of the warranty.
• If using your AcomData product as a general-purpose
storage device (as opposed to a backup device) AcomData
strongly recommends that you backup the files stored on
the device. AcomData is not responsible for data loss or
corruption; nor will AcomData perform recovery of lost
data or files.
• If the device is malfunctioning, contact AcomData
Technical Support via the online Customer Support page
at www.acomdata.com or call (909) 348-0680 (Pacific Time)
during regular business hours.
• Do not expose the device to rain or use it in damp or wet
conditions.
• Never place containers of liquids on the device. This can
damage the device and increase the risk of electric shock,
short-circuiting, fire, or personal injury.
• If the device has a three-prong plug, never plug the device
into a two-prong outlet.
• Do not expose the device to temperatures outside the
range of 5° C to 55° C (41° F to 131° F).
• Do not use a third-party AC adapter/power cord.
• Do not bump, jar or drop the device.
• Do not try to stand the device in a way not described in
this guide.
• Do not disconnect any cables, while the device is powered
on, without first dismounting the device.
– 7 –
Package Contents
AcomData 2163
Drive Enclosure
USB cable
6-pin to 6-pin
FireWire cable
(FireWire-equipped
models only)
AC Adapter &
Power Cord
User’s Guide
USB 2.0 Driver
Software CD
Mail-In
Registration Card
Rubber Feet
Drive Mounting
Screws
If you are missing any item listed above, please contact
Customer Service at customerservice@acomdata.com, or call
800-470-4495.
– 8 –
System Requirements for PC
• Minimum 233 MHz processor
• Windows XP, 2000, Me or 98SE
• Available data port:
- USB 2.0 users: USB port
- FireWire 400 users: 6-pin FireWire port
Windows XP/USB 2.0 users:
You must have Windows XP Service Pack 1 or later or the
Drive will operate at USB 1.x speeds. Go to www.microsoft.
com and click on the Windows Update link.
Windows 2000 users:
In order to use the USB 2.0 or the FireWire connection, you
must have Windows 2000 Service Pack 4 or later. Go to
www.microsoft.com and click on the Windows Update link.
Windows Me/USB 2.0 users:
We strongly recommend getting the latest updates: go to
www.microsoft.com and click on the Windows Update link.
Windows 98SE users:
• In order to use the USB 2.0 connection you must install
the USB 2.0 driver included on the supplied CD. (See
“Mounting a USB-Connected Drive” for instructions.)
• In order to use the FireWire connection, you will need
Windows 98 Second Edition 1394 Storage Supplement.
You can download it at http://www.microsoft.com/windows98/downloads/default.asp.
(Pentium, Celeron, AMD, etc.)
– 9 –
System Requirements for Mac
• Power Macintosh (G5, G4, G3, iBook, PowerBook or iMac)
• Mac OS 9 or Mac OS X
• Available data port:
- USB 2.0 users: USB port
- FireWire 400 users: 6-pin FireWire port
Mac OS 9 Users:
• Mac OS 9 does not support USB 2.0. If using the USB 2.0
interface on OS 9, the Drive will operate at USB 1.x speeds.
• For FireWire connectivity, Mac OS 9 requires FireWire
software version 2.7 or later. If you have Mac OS 9.1 or
later you already have FireWire 2.7 or later. Mac OS 9
updates are available at http://docs.info.apple.com/article.
html?artnum=75288.
USB 1.x compatibility:
This device is backward compatible with USB 1.x. However, if
you connect this device to a USB 1.x port, it will operate at
USB 1.x speeds (up to 12 Mbps).
FireWire users with laptops:
If your laptop has a 4-pin FireWire port, you will need a 6-pin
to 4-pin FireWire cable. See “How to Purchase Accessories.”
– 10 –
AcomData 2163 Drive Enclosure at a Glance
FRONT VIEW
Power-Data Light
Lights up blue when powered on. Flashes
red when reading or writing data.
Zinc Alloy Stand
Can be removed for horizontal placement.
BACK PANEL
Actual layout may not be exactly as shown.
USB 2.0 Enclosures
Power Switch
USB 2.0 Port
Power Port
USB 2.0 & FireWire
Enclosures
Power Switch
USB 2.0 Port
FireWire 400 Ports
Power Port
– 11 –
AcomData 2163 Drive Enclosure Features Explored
Hi-Speed USB 2.0
USB (Universal Serial Bus) is an interface technology for the
serial transmission of digital data. The original standard
(USB 1.x) had an interface transfer rate of up to 12 Mbps.
USB 2.0 has a maximum interface transfer rate of 480 Mbps
(60 Megabytes/s) –– that’s up to 40 times faster than USB 1.
Interface transfer rates up to 480 Mbps
480 Mbps is equivalent to 60 Megabytes per second. 480
Mbps is the maximum speed; data transfer rates will vary
depending on a number of factors, including available CPU
resources.
Supports up to 127 devices
Connecting more than one or two USB devices to a computer
usually requires the use of one or more USB-equipped hubs;
a hub can typically accommodate several USB devices.
Master-slave architecture
The computer (the master) dictates data flow to, from, and
between attached USB devices (the slaves).
Cable length up to 5 m
On-bus power up to 2.5 W
USB can supply up to 2.5 W of electrical power, making it
possible to use many low-power-consumption devices without a dedicated electrical connection.
– 12 –
Plug & Play
You do not need to assign ID numbers, or connect terminators. On most operating system you do not need to install
drivers. Your AcomData 2163 Drive Enclosure comes with
USB 2.0 driver software for Windows 98SE users.
Hot-Pluggable
Devices can be added/removed while the computer is running. Always dismount a hard drive before turning if off/disconnecting it.
FireWire 400 (FireWire-equipped Drives only)
FireWire is a serial data input/output technology developed
by Apple Computer and Texas Instruments. The first FireWire
standard was approved by the Institute of Electrical and
Electronic Engineers (IEEE) in 1995.
400 Mbps Interface Transfer Rate
FireWire 400 can transmit data at up to 400 Mbps (50 MB/s).
FireWire supports both isochronous and asynchronous data
transfers. Isochronous mode provides guaranteed transmission of data at defined intervals; it’s used when delayed or
out-of-order data frames are unacceptable, such as for
capturing digital video. In asynchronous mode the intervals between transmissions can vary and data can be resent if
missed. Asynchronous mode is used for routine data transfers.
Supports up to 63 devices
FireWire devices can be linked in a daisy-chain, where the
devices are connected to each other in series. A hub is only
required when a very large number of devices will share
– 13 –
the same FireWire bus. With the use of FireWire hubs, up to
63 devices can be linked on a single FireWire bus. FireWireequipped 2163 Enclosures come with two FireWire ports:
one port is for connecting the device to your computer; the
other can be used for daisy-chaining other FireWire devices.
Peer-to-peer, host-independent architecture
Data transmissions between FireWire devices on the same
bus can take place without the need for input from the host
computer. This independence from the host is one of the
reasons FireWire devices are, on average, faster than USB 2.0
devices in routine day-to-day use, even though the rated
maximum data transfer is lower than that for USB 2.0.
Cable length up to 4.5 m
Standard FireWire 400 cables use 6-pin connectors at both
ends. Cables with 4-pin connectors are also available for
connecting FireWire devices to laptop/notebook computers
and other devices that have 4-pin ports.
On-bus electrical power up to 45 watts
FireWire can supply up to 45 W of power, making it possible
to use many low-power-consumption devices without a
dedicated electrical connection. When a device is powered
via FireWire, power is delivered only when actually needed.
Plug & Play
You do not need to install drivers, assign unique ID numbers,
or connect terminators.
Hot Pluggable
FireWire devices can be connected to or disconnected from
the computer while the computer is running. Always dismount a hard drive before turning off and disconnecting it.
– 14 –
Hot-Pluggable
You can connect or disconnect FireWire devices while your
computer is running. This makes portability much easier
and saves you the time and hassle of shutting down and
restarting your comp
off while your computer is running. Let’s say you use your
Drive solely for data backups–so the Drive only needs to run
a few minutes every day–but your computer is on all day. If
the Drive was not hot-pluggable, you would either have to
shut down your computer every time you wanted to turn
the Drive on or off, or you would have to leave the Drive
running all day unnecessarily.
turn off your computer before turning off and disconnecting the
Drive.
uter.
You can also turn a device on and
Always dismount the Drive or
Fanless Design
All hard drives generate some heat as a result of normal
operation, which is why hard drives often have big, noisy
fans. The 2163 was engineered to be more efficient and to
generate less heat, such that it does not need a fan, allowing us to make the drive as compact and lightweight––and
quiet––as possible.
– 15 –
Technical Specifications
Model #:
USB 2.0 ............................................................................HDEXXU2E3
FireWire & USB 2.0 ................................................... HDEXXU2FE3
Dimensions:
(inches) .................................................................... 5.3” X 1.5” X 8.8”
(mm) ................................................................134.6 X 38.1 X 223.5
Weight ...........................................................................780 g / 1.72 lbs.
Interface transfer rate (max. Mbps)
USB 2.0 .............................................................................................480
FireWire 400 ...................................................................................400
Chassis (approved/recognized) .................................... FCC/CE/UL
Power Requirement ..............+5VDC (+/- 5%) +12VDC (+/- 5%)
Startup current (max A) ........................................................2.0 (12V)
Idle (W) ................................................................................................... 4.9
External Power Supply ...................... 40W switching UL/CSA/CE
AC Input .................................................... 100-240V~, 50/60Hz 1.5A
DC output ........................................................12V@3.33A 40W max.
Ambient temperature (operating) ................................ 5ºC – 55ºC
Relative humidity (non-condensing) ............................ 8% – 90%
Maximum wet bulb (non-condensing) ............................... 29.4ºC
– 16 –
Installing a 3.5” IDE Hard Drive
1. Configure Your IDE Hard Drive as a Master
Your IDE drive has
a jumper block at
the back (situated
between the ATA
interface connector
and the power connector). The jumper
block has an array of
pins. You may need
to plug one or more
jumpers onto specific pins in order to
configure the drive as a master. Your
drive most likely came with jumpers already attached to the
jumper block.
Each IDE drive manufacturer has a different jumper arrangement for specific drive configurations (master, slave, cable
select etc.). Refer to the instructions that came with your
drive and, if necessary, arrange the jumper(s) so that the
drive is configured as a master. You should use small needlenose pliers or tweezers to remove/insert jumpers.
If you do not have your drive’s manual, most drive manufacturers make manuals available for download from their web
sites. Be sure to download the correct manual for your specific model as jumper configurations can differ from model
to model.
– 17 –
2. Disassemble the Drive Enclosure
1. Using a Philips screw-
driver, remove the four
screws on the back
panel.
2. Remove the back fascia.
3. Grab the front fascia
and carefully slide out
the Drive/PCB Carrier,
which is attached to the
front fascia.
When handling the Drive/PCB Carrier, never touch the PCB
(printed circuit board). It contains sensitive electronics that
an be easily damaged.
– 18 –
3. Connect the Drive to the Carrier
1. The Drive/PCB Carrier contains the ATA interface cable
and the power cable., which are attached to the PCB
(printed circuit board). Orient your 3.5” IDE drive so that
the drive’s connectors are aligned with the ATA interface
cable and the power cable.
2. Plug the ATA interface cable into
the ATA interface connector on
the back of the drive.
3. Plug the power cable
into the drive’s power
connector. The
power cable
connector is
shaped so it can
only be inserted
one way.
– 19 –
4. With the connections made, position your IDE drive on
the Carrier so that the screw holes in the bottom of the
drive are aligned with the screw holes in the Carrier.
5. While holding the drive firmly against the Carrier, screw
the drive to the Carrier using the supplied screws. Make
sure all screws are secure and that the drive is firmly
mounted to the Carrier.
4. Re-assemble the Drive Enclosure
1. Carefully slide the Drive/PCB Carrier back into the Drive
Enclosure, making sure that the fascia is properly seated
and pressed tightly against the enclosure’s edge.
2 Place the back fascia back onto the enclosure, making
sure it is properly seated and pressed tightly against the
enclosure’s edge.
3. Screw the back fascia back onto the enclosure.
– 20 –
Setting up the Drive
This section contains detailed instructions for:
• Setting up your Drive for vertical/horizontal placement;
• Connecting the Drive to your computer and mounting it to
your operating system;
• Formatting the Drive;
• Performing basic tasks.
Choosing an Orientation (Vertical or Horizontal)
The AcomData 2163 Drive
Enclosure can be placed on
your desktop in either the vertical or horizontal position.
Do not place the 2163 on your desk in any way other than
what is described in this guide or it may get damaged.
Vertical Placement
Most likely, your 2163 Drive Enclosure was packaged with
the zinc alloy stand attached. However, if the stand was not
already attached, follow the steps below:
1. If the screws and nuts are not already affixed to the stand,
insert the two screws through the two holes from the
underside of the stand. Screw a nut onto the end of each
screw just far enough to hold the nut to the screw. Do
not tighten the nuts.
– 21 –
2. With both screws and nuts in place, push down on each
screw head to make sure the screws extend through the
holes as far as they will go.
3. Attach the stand
to the Drive case
by sliding the
nuts through the
groove in the
Drive case, enter-
ing from the backside of the case. The stand is symmetri-
cal so it does not matter which end you insert first. Once
the nuts are in the groove, position the stand so that it is
centered with the Drive case.
3. While holding the stand in place with one hand, use a
screwdriver with the proper type and size head to tighten
the screws. Make sure the stand is firmly secured to the
Drive case.
– 22 –
Horizontal Placement
Removing the stand
Use a screw driver with the proper type and size head to
loosen the two screws located on the underside of the
stand. Loosen the screws just enough so that you can easily
slide the stand out of the groove. Keep the nuts attached to
the screws. Store the stand in a safe place.
Affixing the rubber feet to the Drive case
It is highly recommended you use the supplied rubber
feet for horizontal placement. The feet help keep the Drive
securely in place, and they also prevent the Drive case from
possibly scuffing your desktop.
1. Decide wether you want the Power-Data Light to be
located on the left or right side when the
Drive is in the horizontal position, and
select the appropriate side on which
to affix the feet.
2. Remove one of the rubber feet
from the paper backing and
carefully position the foot
onto the Drive case with
the adhesive side down.
Once the foot is properly
positioned, press down
firmly to secure it in place.
Repeat for the other three
feet.
– 23 –
Connecting the Drive to Your Computer
USB Users:
Each end of the USB cable has different
connectors called 'A' and 'B'. The 'A' connector plugs into your computer or USB
hub. The 'B' connector plugs into the Drive.
Be sure to correctly insert the connectors,
or you may damage the Drive and void the
warranty.
FireWire Users:
• FireWire plugs are shaped so they can
only be inserted one way. Be sure to
insert the plugs properly or you may
damage the Drive and void the warranty.
• FireWire-equipped Drives have at least two FireWire ports
for daisy-chaining other FireWire devices. You can use either
port to connect the Drive to your computer.
Before you install the Drive, we recommend that you restart
your computer or shut it down and connect the Drive with
the computer turned off.
– 24 –
1. The pins of the small AC adapter plug are arranged in a
pattern such that the plug can be inserted into the Drive’s
Power Port only one way. Orient the plug correctly and
insert the plug into the Power Port. The plug should not
require much effort to insert. If the plug will not go in,
check that the orientation is correct and try again. Do not
force the plug or you may damage it and/or the Drive.
2. Plug the power cord into the socket in the AC adapter.
Plug the other end into an AC outlet.
3. Connect the USB 2.0 or FireWire cable.
4. Press the power switch located on the back of the Drive.
If your IDE drive was already formatted for your computer’s
operating system prior to installation in the 2163 Drive Enclosure, proceed to “Mounting the Drive.”
If your IDE drive was NOT formatted prior to installation, or
you wish to re-format the drive, proceed to “Formatting the
Drive.”
– 25 –
Mounting the Drive
This section assumes that your Drive is already formatted
for your computer’s operating system. If this is not the case,
format the Drive according to the instructions in the section
“Formatting the Drive” and then return to this section.
Mounting a FireWire-Connected Drive
Mac Users:
Once the Drive has been properly connected and powered
on, it should mount to your Desktop.
Windows 2000/XP Users:
Once the Drive has been properly connected and powered
on, you should see a new hard drive icon and drive letter in
My Computer/Windows Explorer. If your computer displays
the Found New Hardware Wizard, follow the steps below.
1. In the Found New Hardware Wizard, under “Can Windows
connect to Windows Update…”, select “Yes, now and
every time I connect a device.” Then click Next.
2. On the next screen, select “Install the software automati-
cally (Recommended).” Click Next.
3. When the installation is complete, click Finish. You should
now see a new hard drive icon with a new drive letter in
My Computer/Windows Explorer.
Windows 98SE and Me Users:
Once the Drive has been properly connected and powered on,
you should see a new hard drive icon with a new drive letter in
My Computer/Windows Explorer. If your computer cannot
detect the Drive, you may need to manually search for and
– 26 –
install the driver named GPIO98.SYS. If you have Windows
98 Second Edition 1394 Storage Supplement, this file should
be located at C:\WINDOWS/SYSTEM\IOSUBSYS\GPIO98.SYS.
Mounting a USB-Connected Drive
Mac Users:
Once the Drive has been properly connected and powered
on, it should mount to your Desktop.
Windows 2000/XP Users:
Once the Drive has been properly connected and powered
on, you should see a new hard drive icon and drive letter in
My Computer/Windows Explorer.
Windows Me Users:
Once the Drive has been properly connected and powered
on, you should see a new hard drive icon and drive letter
in My Computer/Windows Explorer. If this is not the case,
you will need to update your Windows Me. To get the latest
update, go to www.microsoft.com and click on the Windows
Update link.
Windows 98SE Users
1. After the Drive has been properly connected and turned
on, the Add New Hardware Wizard should appear with
the message: “Found New Hardware --> USB 2.0 Storage
Adapter.” Click Next.
2. You will then see the message: “What do you want
Windows to do?” with two options. Select “Search for the
best driver for your device (Recommended).” Click Next.
3. In the next window that appears, check the box labeled
– 27 –
CD-ROM drive and insert the USB 2.0 Installation CD into
your CD drive. Click Next.
4. You will then see the message: “Windows is now ready to
install the best driver for this device…” Click Next.
5. Once the installation is complete, you will see the mes-
sage “Windows has finished installing the software….”
Click Finish and then eject the CD. You should now see a
new icon (a gray box with a green arrow) next to the time
display on your System Tray.
Naming Your Drive
If you didn’t already, you may want to give your Drive a
unique name to distinguish it from other storage devices
connected to your computer. Usually, you assign a name to
a hard drive during the formatting setup process. However,
you can change the name of a hard drive at any time.
Mac Users:
1. Locate the Drive icon on your computer’s Desktop.
2. Click and hold the mouse button on the icon’s label until
it is highlighted.
3. Type in a name and press Return/Enter.
PC Users:
1. Double-click on My Computer.
2. In the My Computer window click on the Drive icon.
3. In the File menu, select Properties.
4. Under the General tab of the Properties window, type a
name in the text field beside the Drive icon.
– 28 –
Formatting the Drive
FORMATTING A HARD DRIVE ERASES ALL DATA
STORED ON THE DRIVE! BEFORE YOU FORMAT THE
DRIVE, BE SURE TO SAVE A COPY OF ANY FILES YOU
WISH TO KEEP TO ANOTHER STORAGE DEVICE.
Follow the instructions in this section if your IDE hard drive
was not already formatted prior to installation, or if you
want to re-format the drive.
Formatting for Mac & PC Compatibility
If you need both PC and Mac compatibility, you have two
formatting options:
1. Format the Drive on a PC with the FAT32 file system.
2. Format the Drive on Mac OS 10.3 or later with the MS-
DOS file system.
Mac OS 10.2 Users:
FAT32/MS DOS-formatted disks or disk partitions that are
larger than 128 GB will not mount on Mac OS 10.2 through
10.2.8. There are several ways to deal with this issue:
1) Format the Drive using the Mac OS Extended file system;
2) Partition the Drive so that no partition is larger than 128 GB;
3) Upgrade to Mac OS 10.3 or later. Go to http://docs.info.
apple.com/article.html?artnum=107483 for details.
Mac OS X v.10.3+ Users:
If you connect an NTFS-formatted disk to a Mac running Mac
OS X v.10.3 or later, the computer can read the Mac-compatible files, but you will not be able to save any data to the disk.
– 29 –
Formatting the Drive in Windows 2000 or XP
1. Disable any anti-virus software you may have running in
the background.
2. Double-click on My Computer/Explorer. In the My
Computer/Explorer window you should see the icon and
drive letter for the AcomData Drive. (If you are not sure
which drive letter represents the AcomData Drive, turn it
off and see which one of the icons disappears. Then turn
on the Drive and wait for the drive letter to reappear.)
3. Right-click on the drive letter and select Format… in the
pop-up menu. The Format dialog box will appear.
4. Under Capacity, verify the Drive capacity. It should be
close to the stated capacity of your Drive in gigabytes.
5. In the File System pop-up menu, select NTFS. Do not
select FAT32 as you cannot format the Drive using the
FAT32 file system on Windows 2000 or XP.
6. In the Allocation unit size pop up, select “Default alloca-
tion size.”
6. In the Volume label field, type in a name for the Drive. You
should give the drive a unique name that will allow you
to easily distinguish it from other hard drives or storage
devices.
7. The default formatting option is Full format, however
under Format options you can select Quick Format. A
Full format will take about 30-90 minutes. A Quick format
will take just a few minutes, but will do less verifying of
the Drive than a Full format will. Do not check Enable
Compression.
8. Click Start. Once the format process is complete, the Drive
will be ready to use.
– 30 –
Formatting the Drive in Windows 98SE or Me
1. Disable any anti-virus software you may have running in
the background.
2. Double-click on the My Computer icon. In the My
Computer window you should see an icon and drive let-
ter for the AcomData Drive. (If you are not sure which
icon represents the Drive, turn off the Drive and see
which icon disappears. Then turn the Drive back on and
wait for the icon to reappear.)
3. Right-click on the drive letter and select Format. In the
Format window, verify the Drive’s capacity; it should be
close to the stated capacity of your Drive in megabytes.
4. Under Format type, select Full; everything else should be
left at the default setting. In the Label field under Other
options you may assign a name to the Drive. You should
give the drive a unique name that will allow you to easily
distinguish it from other hard drives or storage devices.
(The name you assign is limited to 8 characters and no
symbols are allowed.)
5. Click Start. The following warning message will appear:
“This device is either a hard disk or a large removable
disk. Formatting it will destroy all files currently on the
drive. Are you sure you want to format this drive?” If no
data was previously written to the Drive or you already
backed up the data you wish to keep, click OK.
6. If you see a warning from an antivirus program, click
Exclude.
7. When formatting is complete, you will be asked to run a
thorough Scandisk. Periodically running Scandisk is a part
of regular hard drive maintenance. If you do not wish to
run Scandisk at this time, close the Format window.
– 31 –
Formatting the Drive in Mac OS X
1. Disable any anti-virus software you may have running in
the background.
2. Launch the Disk Utility application (Applications folder >
Utilities folder > Disk Utility). The Disk Utility window will
open with a small window at left and a larger window
with a series of tabs at the top.
3. You should see the Drive listed in the left window. Click
on the Drive to highlight it. Information about the Drive
will appear in the Information window.
4. Click on the Erase tab. In the Erase window you will see a
Volume Format pop-up menu and a Name field.
5. From the Volume Format pop-up, select Mac OS
Extended. (With Mac OS 10.3.x or later, you have the
option of selecting Mac OS Extended (Journaled).
(Journaling is a feature that helps protect the file system
against power outages or hardware failures, reducing the
need for repairs. We recommend using journaling, if avail-
able.)
6. In the Name field, type in a name for the Drive. You
should give the drive a unique name that will allow you
to easily distinguish it from other hard drives or storage
devices.
7. Click Erase. You should see an alert pop up with the mes-
sage: “Erasing a disk will destroy all information on all of
the volumes of the disk…” Click Erase.
Once initializing is complete, you should see the Drive listed
in the left window of the Disk Utility screen with whatever
name you assigned. Quit Disk Utility. You should now see
the Drive icon on the Desktop.
– 32 –
Formatting the Drive in Mac OS 9
Before you can re-format the Drive you will need to restart
your computer from the Mac OS 9 System Software CD that
came with your computer or which you purchased as an
upgrade.
1. Disable any anti-virus software you may have running in
the background.
2. Insert the System Software CD into your CD drive.
3. With your AcomData Drive connected and powered on,
restart the computer and hold down the C key while the
computer is starting up.
4. You will see the alert message: “This disk is unreadable by
this computer. Do you want to initialize this disk?” Click
OK.
5. In the Name field, type in a name for your Drive. You
should give the drive a unique name that will allow you
to easily distinguish it from other hard drives or storage
devices.
6. From the Format menu, select Mac OS Extended.
7. Click Initialize. You should then get the alert message:
“Initializing will erase all information on this disk.” Click
Continue. Once initializing is complete, you should see
the Drive mounted on your Desktop with the name you
assigned.
8. Restart your computer and eject the Mac OS 9 CD, or go
to Control Panels--> Startup Disk and select the comput-
er’s startup disk. Restart the computer.
– 33 –
Using Your Drive
for Routine Tasks
Opening files and folders (All Users)
1. Double-click on the Drive icon. A window showing the
files and folders stored on the Drive will appear.
2. Double-click on the file or folder that you want to open.
Copying files and folders to your Drive
PC Users
1. Highlight the file or folder that you want to copy by click-
ing on it.
2. Go to “Edit -->Copy.”
3. Double-click the Drive icon to open it.
4. If you want to copy the file or folder to a specific folder on
the Drive, double-click that folder to open it.
5. Go to “Edit -->Paste.” The file or folder will copy over.
Mac Users
1. Highlight the file or folder that you want to copy by click-
ing on it, but do not release the mouse button.
2. While keeping the mouse button pressed, drag the high-
lighted file or folder to the Drive icon or to a specific
folder on the Drive.
3. Release the mouse button. The file or folder will copy
over.
– 34 –
How to Safely Dismount & Turn Off the Drive
NEVER TURN OFF A HARD DRIVE WITHOUT DISMOUNTING
IT FIRST. YOU MAY LOSE DATA OR DAMAGE THE DRIVE.
When a device, such as a hard drive, is “mounted” to a computer, that means the computer has detected the device
and established a communications link with it. When you
dismount a device, the communications link is severed and
the computer can no longer access it.
PC Users
1. In the system tray at the bottom of your screen, click the
safely remove/icon (the icon with the green arrow)…
On Windows 98SE and Me a rectangle will appear with
the name of the Drive followed by the drive letter.
On Windows 2000 and XP you will see the alert message
“Safely Remove…” or “Stop…” followed by the drive letter.
2. Select the AcomData Drive. After a few seconds, Windows
will give you a message that it is safe to remove the device.
3. Click OK. The Drive will dismount. You can then safely turn
it off.
Mac Users
Drag the Drive’s icon to the Trash. The Drive will dismount
and you can then safely turn it off.
Whether you are using a Mac or PC… when you shut
down your computer, the Drive will dismount automatically.
After your computer has turned off, you can turn off the
Drive and disconnect the cables.
– 35 –
Maintaining Your Drive & Safeguarding Your Data
A hard drive is a very sophisticated and sensitive device that
requires proper care and maintenance to ensure the longest
possible life, reliable operation, and the integrity of your
stored data.
Backing Up Your Data
The single most important action you can take to safeguard
your valuable data is to backup the data to another storage device. You should backup your data on a regular basis
using a quality data backup utility.
Defragmenting and Optimizing a Hard Drive
When data is saved to a new drive, it is written to disk in
contiguous clusters. As old files are erased, clusters that
were previously occupied become available for new data.
However, there may not be enough space for the drive to
write a new file in a contiguous set of clusters. The drive
uses the clusters it can, and if more are needed, the drive
uses other clusters in other locations. The result is a fragmented file that is scattered in several places on the disk
Over time, the data on the drive becomes increasingly fragmented, which can reduce performance.
We recommend using defragmentation and optimization
software to maximize the storage efficiency and optimize
the performance of your hard drive. Optimization software
re-organizes files so that the files you use most often can be
accessed more quickly. Defragmentation software consoli-
– 36 –
dates file fragments that are scattered on your hard drive
into more efficient contiguous clusters.
Quite often, defragging and optimization functions will be
included in one software package, such that both operations are performed at the same time.
Examining and Repairing a Hard Drive
There are a number of reasons why a hard drive may
become damaged or the data may become corrupted.
Regular examination of your disk with a quality disk examination and repair utility is the best way to prevent irreparable disk damage and avoid data loss. Generally speaking,
it’s a good idea to examine a disk for damage at least once
a month.
Protect Your Data from Viruses
One of the greatest threats to your data comes from viruses.
The most common way computers catch viruses is by
downloading and sharing infected files via e-mail and other
Internet services. You can protect your data against viruses
by using ant-virus software. There are a number of good
anti-virus programs on the market for both PC and Mac.
Cleaning the Drive Case
Always unplug all cables from the Drive before cleaning
it. Clean the Drive using a soft, dry cloth. For tough dirt,
dampen a soft cloth with some neutral detergent diluted in
5 to 6 parts water; wipe off the dirt, then wipe off the Drive
with a dry cloth. Do not use alcohol, paint thinner, or other
chemicals; they may damage the case surface.
– 37 –
Frequently Asked Questions
Q: Can I use my Drive on two computers at the same time?
A: No. The Drive can only be used with one computer at a time.
If you connect the Drive to two computers at the same time, you
may damage the Drive and the computers.
Q: Can I format the Drive for multiple operating systems?
A: If you need both Mac and PC compatibility, you can format the
Drive using the FAT32 file system (on a PC) or the MS-DOS file system (on a Mac). Note: FAT32/MS DOS-formatted disks or disk partitions that are larger than 128 GB will not mount on Mac OS 10.2
through 10.2.8.
Q: What is the difference between FAT32 and NTFS?
A: FAT32 is an older and more compatible file system but it has
certain limitations, such as file size (maximum 4 GB). NTFS is more
secure and has fewer limitations. The NTFS file system can only be
used on Windows 2000 and XP. If you plan to use your AcomData
Drive on Windows 2000/XP only, consider re-formatting the
Drive using the NTFS file system. If you plan to use the Drive on a
Mac OS only, consider re-formatting the Drive using the Mac OS
Extended file system.
Q: Does the AcomData Drive work on Windows XP Media
Center Edition?
A: At this time, it is not supported.
Q; Where are the drivers for XP, 2000 and Me?
A: They are built into the operating system. However, you may
need to upgrade your Windows OS.
Q: Can I use both the USB 2.0 and FireWire interfaces of my
Drive at the same time?
A: No. If you do, you may lose data, damage the Drive, and damage
your computer.
– 38 –
Q: Can I connect the AcomData Drive to a USB or FireWire
expansion card?
A: Yes, but you may need to update the software/firmware for the
card. We recommend you check with the card’s manufacturer for
the latest updates.
Q: Is the AcomData Drive compatible with Windows 95, 98
(First Edition) or Windows NT 4.0?
A: No.
Q: What’s faster, USB 2.0 or FireWire 400?
A: USB 2.0 and FireWire are very similar in many respects, but there
are definite differences. At first glance it would appear that USB 2.0
(480 Mbps) is indeed faster than FireWire 400 (400 Mbps). However,
this is only true under ideal conditions. While 480 Mbps is the
maximum speed achievable, USB 2.0 cannot guarantee a specified
data transfer rate. This is mainly because USB 2.0 is a master-slave,
host-dependent technology, meaning it relies on your computer’s
CPU to facilitate and manage data transfers.
FireWire, on the other hand, is a peer-to-peer technology that
does not require CPU resources to facilitate data transfers between
FireWire devices. Moreover, FireWire devices can guarantee realtime delivery of data at a specific rate, which is necessary for
certain applications, such as digital video capture where dropped
or delayed data packets is unacceptable. This is why devices like
digital camcorders have 1394 interfaces, and why FireWire is the
interface of choice for digital video editing applications.
For day-to-day hard drive use, USB 2.0 and FireWire 400 will have
comparable performance though FireWire 400 will probably have
a slight performance edge, which can make a difference if you are
performing tasks that require large, frequent data transfers.
Q: Why doesn’t the FireWire cable fit my FireWire port?
A: The supplied FireWire cable uses 6-pin connectors at both ends,
but many laptops have a 4-pin FireWire port. In order to connect
the Drive to your laptop via FireWire, you will need to purchase a
6-pin to 4-pin cable.
– 39 –
Q: Can you use the Drive as a startup disk?
A: It is possible to use an AcomData Drive as a startup (boot) volume on Mac OS 9 and Mac OS X. Follow the instructions in your
Mac OS manual for the proper installation of the Mac OS. If you
wish to use your AcomData Drive as a boot volume, make sure you
install the Mac OS on the Drive before saving any data to the Drive.
On Windows operating systems it is not possible to use an external
hard drive as a boot volume.
Q: Why doesn’t the Drive need a fan?
A: All hard drives generate some heat during normal operation,
which is why hard drives often have big, noisy fans. The 2163 was
engineered to be more efficient and to generate so little heat that
it does not need a fan, allowing us to make the drive as compact
and lightweight––and quiet––as possible.
Q: Can I use my AcomData Drive to copy an operating system
from one computer to another?
A: You cannot transfer an installed operating system to another
computer or hard drive simply by copying the operating system’s
files. In order to install an operating system, you’ll need to follow
the manufacturer’s installation procedure. If you wish to transfer
the contents of one startup disk to another, you will first need to
properly install the operating system on the target drive. You can
then use your AcomData Drive to copy over your files (except the
operating system).
Q: Does AcomData provide data recovery services?
A: AcomData does not provide data recovery services.
– 40 –
Troubleshooting
If you experience a problem with your AcomData product,
you should take the following actions in the order specified:
1. Make sure you followed all of the instructions in this
guide properly;
2. Consult the Troubleshooting sections of this guide;
3. If the issue you are having is still not resolved, contact
Technical Support using one of the following options:
a) via the online Technical Support form at our web site,
www.acomdata.com
b) via e-mail at techsupport@acomdata.com
c) by telephone at (909) 348-0680.
Troubleshooting for PC Users
The power will not go on when I turn on the Drive.
A: Make sure your connections are secure. Make sure you
properly connected the Drive’s internal power cable to the
installed IDE drive.
My computer does not recognize the Drive.
A: Make sure all of your connections are secure. If you have
an add-on card, make sure it is working properly and/or
update the driver. Make sure you properly connected the
Drive’s internal power cable to the installed IDE drive. Make
sure you have all the latest updates for your operating system. Make sure your Drive is formatted using a file system
that is compatible with your computer.
When I leave my computer idle for a while and come
back, my AcomData Drive won’t work properly.
A: The most likely cause is that your computer is going
– 41 –
into Sleep mode. The immediate solution is to restart your
computer. To prevent this problem from reoccurring, go
into your Power Settings/Energy Saver and set it to where it
never goes into Sleep mode.
The Drive feels warm when it’s powered on.
A: When in operation, the Drive may feel quite warm to the
touch. This is normal.
The Drive gives me a “Device cannot start. Code (10).”
A: This is a power issue. Make sure your connections are
secure. The other possibility is that the Drive has malfunctioned and requires service.
I don’t see the Drive in My Computer, but it does appear in
Device Manager. (Windows XP & 2000 only)
A: Right-click on My Computer. Select Manage in the
pop-up menu. In the Computer Management window,
select Storage, then select Disk Management. In the Disk
Management window, you should see a list of available storage devices. Look for the Disk that has a capacity closest to
your AcomData Drive. Right-click on the right-hand box; in
the pop-up menu select Delete Partition. Once you do this,
it will say “Online” & “Unallocated.” Right-click on the box
and select Create New Partition in the pop-up menu. When
the Partition Wizard appears, select Primary Partition and
click on Next. You will see a default value for the AcomData
Drive; click Next. You will then see a drive letter (you can
change this drive letter if you wish); click Next. You will then
be asked to format the AcomData Drive.
When I try to format my Drive in Windows 2000/XP I get
the message: “Could not complete format.”
A: This problem can occur if you are using an expansion
– 42 –
card to connect the Drive. Plug the Drive into a data port
on your computer and try the format again. You may also
come across this error if you are using Windows 2000 or XP
and you try to format the Drive using the FAT32 file system.
If reformatting the Drive and you do not need Mac compatibility, Windows 2000/XP users should use the NTFS files
system.
After I connected the Drive to my PC, I got the following
alert message: “Hi-Speed USB device plugged into nonHi-Speed USB Hub.” What does this mean?
A: Windows 2000 and XP users will get this alert message if
you plug the Drive into a USB port that only supports USB
1.x. This is fine, except the Drive will operate USB 1.x speeds
(up to 12 Mbps).
When using a USB 2.0 connection, the Drive seems to be
operating slower than the rated 480 Mbps.
A: First, In order to reach USB 2.0 speeds, you need a connection that supports USB 2.0. If the connection only supports USB 1.x the Drive will operate at USB 1.x speeds (up to
12 Mbps). The Drive will auto-sense the speed of your USB
port and adjust between USB 1.x and USB 2.0 speed.
Second, 480 Mbps is the maximum interface transfer rate of
USB 2.0. Actual data transfer rates will vary depending on a
number of factors, including available CPU resources.
– 43 –
Troubleshooting for Mac users
The power will not go on when I plug in the Drive.
A: Make sure your connections are secure. Make sure you
properly connected the Drive’s internal power cable to the
installed IDE drive.
My computer does not recognize the Drive.
A: First, make sure the connections are secure. Make sure you
properly connected the Drive’s internal power cable to the
installed IDE drive. Second, check if your AcomData Drive is
listed in the Apple System Profiler. If the driver listed is “USB
Authoring Support” or “Toast USB Support”, disable this
Extension(s) in the Extensions Manager, as they can cause a
conflict with the Drive.
When I leave my computer idle for a while and come
back, my AcomData Drive won’t work properly.
A: The most likely cause is that your computer is going to
sleep. The immediate solution is to restart your computer.
To prevent this problem from recurring, go into your Energy
Saver preferences and set it to never go into Sleep mode.
My AcomData Drive feels warm when it’s powered on.
A: When in operation, the Drive may feel quire warm to the
touch. This is normal.
When I connected the Drive to my computer, I got the
following alert message: “Please insert disk ‘untitled’.”
A: If you get this alert message, your Mac is not recognizing
your AcomData Drive and the mouse cursor may actually
freeze on screen. If this happens, hold down the Apple/
Control key and press the Period “.” key. You should regain
control of your mouse. Restart your computer and rebuild
– 44 –
the Desktop. (Refer to the manual that came with your Mac
for instructions on how to rebuild the Desktop. It is good
practice to periodically rebuilt the Desktop anyway.) After
your Mac reboots, the AcomData Drive should mount normally and you should not have this problem again.
I set up my AcomData Drive on Mac OS 9 and it was
working fine. Then when I upgraded to Mac OS X my
computer asked me to re-initialize the Drive.
A: If this message appears, you have no choice but to reinitialize (re-format) the AcomData Drive in order to use it
on Mac OS X. You will need to copy the data stored on your
Drive to another storage device before upgrading to Mac
OS X. After the upgrade is complete, re-initialize the Drive
on Mac OS X, and then copy the data back to it.
Why is my AcomData Drive asking me to initialize it? It
was already formatted and it contains data.
A: On Mac OS 9, you may need to initialize a hard drive the
first time you connect it to your computer, even though the
hard drive may have already been formatted.
Another reason is that the file system might have become
corrupted, in which case it needs to be repaired. Use disk
utility software, such as Norton Utilities, to repair the disk.
Periodic testing of a hard drive is recommended to keep it
in good working order.
I can’t transfer files larger than 2 GB.
A: This is a limitation of the FAT32 file system. If you plan to
use the AcomData Drive on a Mac OS only, and you do not
need Windows compatibility, consider re-formatting the
AcomData Drive using the Mac OS Extended file system.
– 45 –
Glossary
Bit - The smallest unit of digital data. In binary code, a bit is represented logically as a either a 1 or a 0.
Buffer – RAM cache that temporarily stores data so it can be delivered to a device as it is needed.
Bus – An electronic link that can transmit data between digital
devices, such as computers and computer peripherals.
Byte – A unit of digital data, usually made up of eight bits.
Capacity – The amount of data that can be stored on a hard drive
or other storage device.
Daisy chain – A hardware configuration in which peripheral devices are connected to each other in a series. The FireWire interface,
for example, supports a daisy chain of up to 62 drives.
Data Transfer Rate – The speed at which data transfers to and
from the drive.
Device Driver – A software program that enables a computer to
communicate with peripheral devices, such as hard drives and
CD-ROM drives. Each type of device requires a different driver.
External Hard Drive – A external peripheral device containing a
hard drive mechanism connected to a computer via a data communication interface.
FAT32 – A file system that organizes files on a disk. This file system
is standard for Windows 98SE and Me, and is supported under
Windows 2000 and XP. A single file is limited in size to 4 GB.
Format – Sets up a file system for storing and retrieving files on a
disk. Referred to as initialization on Mac.
Gigabyte – 1,024 megabytes (binary); 1,000 megabytes (decimal),
or approximately one billion bytes.
Hard Drive – An electromechanical device used for information
storage and retrieval, incorporating one or more rotating disks
(platters) on which data is recorded, stored, and read magnetically.
Hardware – Physical components of a computer system.
Hot-Pluggable – The ability to connect and disconnect external
– 46 –
devices while the computer is running.
Hub – A device which links peripherals together onto the same
data bus.
Interface – Junction between two items of hardware or software
for the exchange of data.
Mb (Megabit) – One million bits.
Mbps (Megabits per second) – A data transmission speed of one
million bits per second. Data transmissions are measured in bits
(kilobits, megabits etc) per second.
MB (Megabyte) – 1,048,576 bytes (binary); 1,000,000 bytes (decimal).
NTFS – The primary file system for Windows 2000 and XP operating system that organizes files on your computer. Supports large
capacity hard drives up to 2 TB.
Operating System (OS) – Software that controls the assignment
and use of hardware and software resources.
Partition – A way to logically divide a hard drive so that an operating system treats each partition as if it were a separate hard drive.
Each partition is assigned a unique drive letter in Windows or icon
in the Mac OS.
Peripheral – A generic term for hard drives, printers, scanners and
other discrete devices that add functionality to a computer.
Port – A connection which enables compatible devices to send
and receive data. A port can be either hardware-based or software
based.
Software – A set of instructions that enable a computer to perform
pre-programmed functions in the order specified by the user.
Startup Disk – The disk from which a computer loads its operating system at startup.
Volume – A fixed amount of storage on a hard drive. The term
volume is often used as a synonym for the drive itself, but it is
possible for a single drive to contain more than one volume or for
a volume to span more than one drive.
– 47 –
One Year Limited Warranty
AcomData warrants this product (the “Product”) against defects in material
or workmanship as follows:
1. LABOR: For a period of one (1) year from the original date of purchase from
AcomData or its local representative supplier, AcomData will repair defective
Product (or, at its option, replace with a new or recertified product) at no
charge. After this 1 year period, you must pay for all labor charges.
2. PARTS: For a period of one (1) year from the original date of purchase from
AcomData or its local representative supplier, AcomData will supply, at no
charge, new or rebuilt replacement parts in exchange for defective parts
of this Product. Any replacement parts will be warranted for the remainder
of the original warranty period or ninety (90) days from installation by
AcomData. All exchanged parts replaced under this warranty will become
the property of AcomData.
This warranty only covers the hardware components packaged with the
Product. This warranty does not cover: (1) any software contained in, or
included with, the Product; any such software is provided “as is.” Please refer
to any documentation included with the software for your rights and obligations with respect to the software; (2) any consumables (such as batteries)
supplied with this product; (3) cosmetic damages; (4) damage to or loss of
any software programs, data or removable storage media; (5) damage due
to the Product such as, but not limited to, excessive heat or humidity, or
modifications of this Product.
This Warranty does not apply if the malfunction results from: (1) the use of
this Product in conjunction with accessories, products or ancillary or peripheral equipment, or where it is determined by AcomData that there is no fault
with this Product itself; (2) improper installation, operation, testing or maintenance of this Product; (3) power failure or connection to improper voltage
supply; or; (4) attempted repair by any party other than AcomData.
This Limited Warranty is invalid if the factory applied serial number has been
altered or removed from the Product.
Repair or replacement, as provided under this warranty, is the exclusive
remedy of the consumer. AcomData shall not be liable for any incidental
or consequential damages for breach of any expressed or implied warranty, breach of contract, negligence, strict liability, or any other legal theory
related to this product. Such damages include, but are not limited to: loss of
profits; loss of data; loss of use of the product or any associated equipment;
– 48 –
down time and purchaser’s time.
This warranty extends only to you, the original purchaser. It is not transferable to any one who subsequently purchases the Product from you. Proof of
purchase in the form of a bill of sale (which is evidence that the Product is
within the warranty period) must be presented to obtain warranty service.
When sending an AcomData Product in for service you must take the
Product, or deliver the Product (freight prepaid) to AcomData, in either its
original packaging or in a package that provides the Product with a degree
of protection equivalent to that of the original packaging. AcomData is not
responsible for any damage to, or loss of, any programs, data, or other information stored on any media or any part of any product serviced hereunder.
Be sure to remove all features, parts, options, alterations, and attachments
not under warranty prior to returning the Product to AcomData. AcomData
is not liable for any loss or damage to these items.
Except to the extend prohibited by applicable law, any implied warranty of
merchantability or fitness for a particular purpose on this product is limited in
duration of this warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long on implied warranty
lasts, so the above limitation or exclusions may not apply to you. This warranty gives you specific rights; you may have other rights which vary from
state to state.
– 49 –
Obtaining Service for Your AcomData Product
If you experience a problem with your Acomdata
product, please contact Technical Support at
techsupport@acomdata.com, or call (909) 348-0680.
A knowledgeable AcomData Technical Support Specialist
(TSS) will be able to help you solve most problems. If the
problem cannot be resolved by Tech Support, your TSS will
assist you in arranging for service. Please read the One Year
Limited Warranty for terms and conditions.
What you need in order to obtain warranty service:
1) A copy of the bill of sale from the purchase of your
AcomData product;
2) A Returned Merchandise Authorization (RMA) number
that is assigned to your product by your TSS. An RMA
can only be generated if the product has been registered
online at www.acomdata.com. If your AcomData product
is not registered at the time you need service, you must
register the product online or your Technical Support
Specialist can register it for you. Your TSS will then walk
you through the process to ensure you receive prompt
service.
Do not send a product in for service without first contacting
AcomData Technical Support and following the instructions
from your TSS. AcomData will not accept returned products
that have not been assigned an RMA number.
– 50 –
How to Purchase Accessories
Contact Customer Service at customerservice@acomdata.
com. In your e-mail, please include:
• your name;
• phone number;
• mailing address;
• model number or description of item, and;
• quantity per item.
A Customer Service agent will contact you to complete the
transaction.
– 51 –
Notices
COPYRIGHTS
Copyright © 2005 AcomData. All rights reserved. No part of this
publication may be reproduced stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical
photocopying, recording or otherwise, without the prior written
consent of AcomData.
TRADEMARKS
The AcomData name and its logos are registered trademarks of
AcomData. Other trademarks mentioned or appearing in this
document are the property of their respective owners.
CHANGES
The material in this document is for information only and subject
to change without notice. While reasonable efforts have been
made in the preparation of this document to assure its accuracy,
AcomData assumes no liability resulting from errors or omissions
in this document, or from the use of the information contained
herein. AcomData reserves the right to make changes or revisions
in the product design or the product manual without reservation
and without obligation to notify any person of such revisions and
changes.
FEDERAL COMMUNICATIONS COMMISSION (FCC)
RADIO FREQUENCY INTERFERENCE STATEMENT
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
CANADA COMPLIANCE STATEMENT
This Class A digital apparatus meets all requirements of the
Canadian Interference-Causing Equipment Regulations.
– 52 –
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