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M47
User Manual
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Acom M47 User Manual

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User’s Guide
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M47
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M47 User’s Guide - Page 2
Contents
Basic Operations ����������������������������������������������������� 9
Print Mode .......................................................13
Menu Mode ......................................................13
Exiting the Power Save Mode ......................................14
At the Printer .....................................................14
At the Computer ..................................................14
Print Media �����������������������������������������������������������15
Top Exit Path .....................................................15
The Rear Exit Path ................................................16
Conguring Custom Sizes .........................................23
Loading Transparencies ...........................................25
Loading envelopes ................................................30
Auto Tray Change.................................................39
Media Check .....................................................39
Express Print .....................................................39
To Prevent Paper Curling when Printing .............................40
Menu Mode �����������������������������������������������������������41
USB Drive Menu ..................................................43
Print Jobs Menu ..................................................43
Conguration\ Supplies Life Menu .................................44
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Conguration\ Network Menu ......................................44
Conguration\ System Menu ......................................45
Information Menu .................................................45
Menus\ Tray Conguration Menu ...................................46
Menus\ Sys Cong Menu ..........................................49
Admin Menus ....................................................50
Admin\ Network Menu ............................................51
Admin\ Print Menu ................................................52
Admin\ PCL Emulation Menu ......................................53
Admin\ FX Emulation Menu ........................................54
Admin\ Parallel Menu .............................................54
Admin\ Serial Menu ...............................................55
Admin\ USB Menu ................................................56
Admin\ Date & Time Menu .........................................56
Admin\ User Flash Menu ..........................................57
Admin\ Disk Menu ................................................58
Admin\ Compact Flash Menu ......................................59
Admin\ Spooling Menu ............................................59
Admin\ Job Accounting Menu .....................................60
Admin\ Change Password Menu ...................................60
Admin\ Maintenance Menu ........................................60
Print Features ��������������������������������������������������������61
Storing a Job in the Printer ........................................64
Retrieving a Document for Printing .................................64
Deleting a Stored Document .......................................65
Loading Banner Paper ............................................66
Printing a PDF File ................................................69
Environment Settings for E-mail Printing ............................70
Attachments That Can Be Sent ....................................71
Points to Note When Sending E-mails ..............................72
Internal Bar Codes ................................................73
Supported Software-Generated Bar Codes .........................73
Driver-Set Print Features ����������������������������������������������74
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Troubleshooting ������������������������������������������������������79
Using TCP/IP ................................................... 106
For Windows NT 4. 0/Windows 2000/Windows XP ................ 108
Using Printer Web Page ......................................... 109
Routine Maintenance ����������������������������������������������� 112
Replacing the Drum/Toner Cartridge ............................. 113
About Mail Notice Service ....................................... 119
Settings for Mail Notice Service .................................. 119
Setting the E-mail Environment (at this Printer) .................... 120
Procedure for Removing and Cleaning the Feed Rollers ............ 124
First, Clean the Rollers Inside of Printer ........................... 125
Next, Clean the Tray Rollers ..................................... 128
If you have Optional Tray(s) installed, Clean
the Tray Module Roller(s) ...................................... 130
Appendix A ��������������������������������������������������������� 135
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Copyright Information
Copyright © 2011 by ACOM Solutions Inc.. All Rights Reserved
Document Information
M47 User’s Guide
Disclaimer
Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. The manufacturer assumes no responsibility for the results of errors beyond its control. The manufacturer also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this guide will not affect the applicability of the information in it. Mention of software products manufactured by other companies does not necessarily constitute endorsement by the manufacturer.
While all reasonable efforts have been made to make this document as accurate and helpful as possible, we make no warranty of any kind, expressed or implied, as to the accuracy or completeness of the information contained herein.
Parts of this guide are subject to change without prior notice.
The most up-to-date drivers and manuals are available from the web site: http:// www.acom.com
Trademark Information
ACOM are registered trademarks of ACOM Solutions Inc..
Adobe, PostScript and PostScript 3 are trademarks of Adobe Systems Incorporated.
Mac OS, EtherTalk and TrueType are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.
Microsoft, MS-DOS, Windows NT and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Other product names and brand names are registered trademarks or trademarks of their proprietors.
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Precautions
Data Loss in Hard Disk/Compact Flash Disk
Saved data may be lost if the hard disk/compact ash in the printer breaks down due to external shocks or if the power is accidentally cut off in a manner not following the methods listed in this guide or other documentation. ACOM is not responsible for such data loss and any consequence caused by such data loss.
Damage Related to Computer Virus
ACOM is not responsible for any breakdown of units due to infection of computer virus.
Class I Laser System
This product is a “Class I Laser System” that does not emit dangerous laser beam.
■ Operate the printer according to the instructions in this guide.
■ Do not carry out any operation not mentioned in the guide. Otherwise, it may lead to unforeseen accident or printer breakdown.
Important!
• Never attempt any procedure on the printer that is not specically described in this guide.
• Unauthorized operation can cause faults or accidents.
• ACOM is not liable for any problems resulting from unauthorized
operation of the equipment.
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General Conventions
■ “Computer” refers to both the personal computer and workstation.
■ [ ] Indicates items displayed on the computer and the printer control panel. Also indicates the title of printed reports/lists from the printer.
■ < > Indicates items such as hard buttons and indicators on the keyboard and printer.
Important!, Notes, Cautions, Warnings
Important!
• Indicates important information which you should read.
Note
• Indicates additional information on operations or features.
CAUTION
• Indicates instructions which you should follow to avoid damage to the printer.
WARNING
• Indicates instructions which you should follow to avoid possible injury.
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Illegal Copies and Printouts
Copying or printing certain documents may be illegal in your country. Penalties of nes or imprisonment may be imposed on those found guilty. The following are examples of items that may be illegal to copy or print in your country.
■ Currency
■ Bank notes and checks
■ Bank and government bonds and securities
■ Passports and identication cards
■ Copyright material or trademarks without the consent of the owner
■ Postage stamps and other negotiable instruments
This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel.
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Basic Operations
Front View
1 Default output tray (pages exit print side down)
2 Control panel
3 Ventilation hole (do not block)
4 Tray 1, 150 sheets
5 Tray 2, 550 sheets
6 Paper meter (amount of paper left in Tray 2)
7 Power switch
8 Paper stopper for letter or A4 paper
9 Host USB Port
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Rear View
1 Power cord connector
2 Parallel connector
3 Network connector
4 USB connector
5 Serial connector
6 Duplex unit connector
7 Ventilation holes
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Internal View
1 Drum/toner
cartridge
Contains the toner and the photosensitive drum.
2 Transfer roll
cartridge
Transfers the toner image on the surface of the photosensitive drum to the paper.
3 Fuser unit Fixes the toner on the paper. Do not touch this when
using the printer as it is hot.
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Control Panel Buttons
No� Button Description
1 <Enter> Print mode: press to enter the menu mode. Menu
mode: press to select the currently displayed menu item.
2 Up Arrow Print mode: press to enter the menu mode. Menu
mode: Press to navigate up in the menu screen listings
3 <Back> Menu mode: press to go up one level in the menu, or
press repeatedly to exit the menu.
4 Down Arrow Menu mode: press to navigate down in the menu
screen listings.
5 <On Line> Press to switch back and forth between on-line (Ready
to Print) and Off-line status. When Off-line, the machine cannot receive data or process printing.
6 <Cancel> Print mode: press to cancel printing. Menu mode:
press to exit Menu Mode.
7 <Help> Press for more information regarding error messages
on line 5 of the display.
8
Keypad, for making alphanumeric entries.
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Control Panel Display/Lights
No� Name Description
1 LCD display Displays the setting items, machine status, and
messages.
2 <READY> light When lit, the printer is ready to receive data.
3 <ATTENTION> light When lit, operator intervention is required.
4 Host USB Port For printing from an optional USB Flash Drive
The LCD Display
Print Mode
The following contents are shown on the screen in print mode.
■ Current printer status
■ Port receiving data (USB, Net, LPT or Serial)
■ Driver (PCL, PS or XL)
■ Toner Status bar.
Menu Mode
For conguring settings related to the printer. This screen appears when you press the <Enter> button. For more information on the menu mode, see page
41.
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Power Save Mode
This printer is equipped with a Power Save mode to reduce power consumption when it is left idle. The default time from last print activity until the printer enters Power Save mode is 5 minutes. This time can be changed using the printer menu (see page 49).
A message appears on the operator panel indicating Power Save Mode. Power consumption during Power Save mode is 10 Watts or less.
Exiting the Power Save Mode
The printer automatically exits from Power Save mode once it receives data or if any key on the operator panel is pressed.
The time required to exit from Power Save mode to a print-ready status is about 10 seconds.
Cancelling a Print Job
At the Printer
Press <CANCEL>, then press <ON LINE>.
Note
• Pages being printed at the moment will continue to be printed.Pages being printed at the moment will continue to be printed.
At the Computer
Double-click the printer icon at the bottom right of the taskbar in Windows.
In the window which appears, click the document name that you wish to delete, and press <Delete> on your keyboard.
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Print Media
Paper Exit Paths
Before sending a job to the printer, make sure you have the correct exit path engaged.
Top Exit Path
The default path is the top exit bin (1). Printed pages exit face down.
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The Rear Exit Path
Always use the rear exit path for special media such as labels, card stock, envelopes, etc. This provides the straight-through path needed to prevent curling and jams.
Printed documents exit face up.
To use the rear exit, be sure the exit lever (1) is pushed up and the extension tray (2) is pulled out.
See page 24 for more information.
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Loading Standard Paper
Examples of paper which works well with this product:
Paper name Weight Paper type
FX P 17 lb. US Bond (64 g/m
2
) Plain
Xerox 4024 20 lb. US Bond (75 g/m
2
, or 80 g/m2) Plain
Xerox 4200 20 lb. US Bond (75 g/m
2
) Plain
1. Pull the tray out and place it on a at surface.
2. If installed, remove the lid.
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3. If the base plate of the paper tray is raised, push it down.
4. When loading paper longer than A4 size, slide the left and right lock tabs in the paper tray outwards to unlock them.
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5. Hold the grip of the paper tray and pull its extendable part to the front until it reaches its maximum.
6. Squeeze the length guide and slide it to the desired paper size (1). Squeeze the right width guide and slide it to the desired paper size (2).
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7. Load the paper with the side to be printed facing up and with all four corners aligned.
Important!
• Align the right width guide with the paper width correctly. If the right width
guide is not in place, this may cause paper jams.
• Do not load paper exceeding the maximum ll line or the maximum
capacity allowed.
8. Firmly close the lid of the paper tray and push the tray completely into the printer.
Important!
• If the lid is not rmly closed, the paper can become misaligned.
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Usable Media
Tray Media Sizes Weight Capacity
Tray 1 Standard sizes that can be
automatically detected: A5, B5, A4, Executive (7.25 × 10.5”), Letter (8. 5 × 11”), Legal (8. 5 × 13”), Legal (8. 5 × 14”) Other sizes: A6*
1
, Statement Envelopes*1: COM-10, Monarch, DL, C5 Custom Sizes*2 Minimum: 3 x 5 inches (76 x 127 mm) Maximum: 8.5 x 35.4 inches (216 to 900*3 mm)
16-58 lb US Bond (60-216 g/m2)
150 sheets 20-lb US Bond (75 g/m2)
Tray 2 and optional Trays 3 and 4
Same as above, but custom sizes are restricted to Minimum: 3.9 x 5.8 inches (98 x 148 mm) Maximum: 8.5 x 14 inches (216 x 356 mm)
Same as above 550 sheets
20-lb. US Bond (75 g/m
2
)
*1: Requires the paper size settings be done on the control panel.
*2: Requires the paper size settings be done on the control panel and the
printer driver.
*3: Print quality on the part of the paper that extends beyond 14 inches (356
mm) cannot be guaranteed.
Important!
• To avoid paper jams, select the correct paper size, type, and tray.
• The printed image may fade due to moisture such as water, rain or vapor.
For details, contact service.
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Custom Sizes
Custom size paper can be printed from any tray. It must meet the following guidelines.
■ All Custom sizes must be fed print side up and short edge rst.
■ Tray 1
-Minimum: 3 x 5 inches (76 x 127 mm).
-Maximum: 8.5 x 34.4 inches (216 x 900 mm).
■ Tray 2 or optional trays 3 and 4
-Minimum: 3.9 x 5.8 inches (98 x 148 mm)
-Maximum: 8.5 x 14 inches (216 x 356 mm).
■ Minimum for duplexing or output to Offset Catch Tray: 3.5 x 5.5 inches (89 x 140 mm).
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Configuring Custom Sizes
To print on custom size paper loaded in trays 1 to 4, you must set the paper size on the control panel. Use the Menu to set Auto-Sense OFF and then set Custom Size for the intended tray.
You may also need to set it in the printer driver, depending on the paper size. See the description of Express Print for an easy way to print on various Custom Sizes.
CAUTION
• When setting the paper size in the printer driver and control panel, be sure to specify the same size as the actual paper used. Setting the wrong size for printing will cause printer failure. This is especially true if you congure a bigger size when using a narrow width paper.
Note
• To return to standard paper size settings, select [Auto]. The printer will automatically detect the size and orientation of the loaded paper.
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Special Media Types
Media Fuser Setting* Exit Path
Transparency*
+
Transparency Rear only
Pre-Punched Normal Top or Rear
Letter Head or Pre-Printed
Normal Top or Rear
Labels* Thick1** Rear only
Cardstock* Thick2** (43-58 lb. US Bond, 160-216 g/m
2
) Rear only
Postcards Thick1** (28-43 lb. US Bond, 106-159 g/m
2
) Rear only
Envelopes*
+
Thick3 Rear only
Thin Thin Top or Rear
*No duplexng + Half speed ** If you do not get satisfactory results using Thick1 or Thick2, try using Thick3 for better results.
Note
• The fuser temperature progression (lowest to highest) is:
Transparency > Thin > Thick3 > Normal > Thick1 > Thick2
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Transparencies
CAUTION
• Only use transparencies that are designed to withstand the heat required for laser printing. It is possible to damage your printer by using unsupported transparencies.
Examples of transparencies which work well with this printer.
Transparency Size
Xerox 3R2780 Letter
Xerox 3R98202 A4
3M CG3300 Letter
Note
• Transparencies with white frames and full-color transparencies cannot be used.
Loading Transparencies
1. Make sure the rear exit (1) is open and selected.
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2. Remove the tray from the printer.
3. If installed, remove the lid.
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4. Remove all paper from a tray before loading transparencies.
5. Fan the stack of new transparencies before putting them in the tray.
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6. Adjust the paper guides to t the transparencies.
7. Insert the transparencies into the tray.
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Important!
• Place the transparencies in the tray with the side to be printed facing up.
• Load no more than 100 transparencies in a tray.
• Handle transparencies by the edges with both hands to avoid getting
ngerprints and creases on them.
8. Insert the tray rmly into the printer.
9. Using the Operator Panel or Embedded Web Server (see page 79 ), select the Transparency Media Type and correct Media Size for the tray to be used.
10. In the printer driver or the computer application program, select Transparency as the media type you wish to use.
Important!
• To prevent output transparencies from sticking together, remove them
from the output tray after about 20 sheets, and then fan them to lower their temperature.
Envelopes
Envelopes that are supported by this printer.
Paper name Size Paper type
Columbia 3B1183 COM10 Envelope
Monroe 3B1039 Monarch Envelope
River Series 3B1041 C5 Envelope
River Series 3B1042 DL Envelope
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CAUTION
• Only use envelopes designed for use in laser printers. The heat from the fuser can melt some adhesives and possibly damage your printer.
Envelopes can be printed from all trays.
Usable standard sizes:
■ COM10
■ COM9
■ C5
■ Monarch
■ DL
All other envelope sizes must be dened as custom size.
Loading envelopes
1. Make sure the rear exit (1) is open and selected.
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2. Remove the tray from the printer.
3. If installed, remove the lid.
4. Remove all paper from a tray.
5. Adjust the guides to t the envelopes and place the envelopes face up in the center of the tray as shown.
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Important!
• Place envelopes in the tray with the printing side up (ap side down).
• All envelope sizes except C5 should be placed with the top toward the
right side of the printer.
• C5 envelopes are available in two congurations. C5 with the ap on
the long edge must be placed with the ap toward the right side of the printer. C5 with the ap on the short edge must be placed with the ap edge feeding into the printer.
• Do not load more than 15 envelopes in Tray 1 or more than 80 in Trays 2
through 4.
6. Reinstall the lid and insert the tray rmly into the printer.
7. Using the Operator Panel or Embedded Web Server, select the Envelope Media Type and correct Media Size for the tray to be used.
8. In the printer driver or the computer application program, select Envelope as the paper type you wish to use, and select the size and orientation of the image to be printed.
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Note
• The reverse side of the envelope cannot be printed.
Labels
Common brands of labels that are supported by this printer.
Label Size Paper type
Xerox 3R97408 A4 Label
Xerox 3R96178 A4 Label
Xerox V860 A4 Label
Avery 5160 Letter Label
•Labelscanbeprintedfromanytray.
CAUTION
• Use labels that were designed for use in laser printers. The heat from the fuser can melt some adhesives and possibly damage your printer.
1. Make sure the rear exit (1) is open and selected.
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2. Remove the tray from the printer.
3. If installed, remove the lid.
4. Remove all paper from the tray before loading labels.
5. If needed, adjust the guides to t the label sheets.
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6. Insert the label sheets in the tray.
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Important!
• Place the side to be printed facing up and the top of the sheets to be fed into the printer rst.
• Do not load more than 100 label sheets in Tray 1 or more than 290 sheets in Tray 2 and optional trays 3 and 4.
• Do not ll any tray above the ll line marked inside the tray.
7. Reinstall the lid and insert the tray rmly into the printer.
8. Use the Operator Panel Menu to select the Label Media Type and size for the tray in use. Then use your computer’s application software to print the labels.
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Unusable Media
CAUTION
• Using the following types of media might cause paper jams, malfunctions or damage to the printer. Do not use them.
■ Fuji Xerox full-color transparencies (example: V556, V558, V302)
■ Paper exclusively for ink-jet printer use
■ Paper that is too thick or thin
■ Paper that has been printed on before (including color printing)
■ Wrinkled, folded or torn paper
■ Wet paper
■ Curled paper
■ Paper with static electricity
■ Adhesive paper
■ Paper with special coatings
■ Treated colored paper
■ Paper using ink that will run at a temperature of 302°F (150°C).
■ Thermal paper
■ Carbon paper
■ Paper with staples, paper clips, ribbons or tape
■ Paper with rough surfaces such as pulp paper or brous paper
■ If acid paper is used, the characters might appear fuzzy. Replace it with alkaline paper.
■ Labels that do not fully cover the adhesive backing
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Automatic Tray Selection
From the properties dialog box in the printer driver, select
■ paper size
■ Media Type
■ [Automatically Select] for [Paper Source].
The printer will rst automatically detect paper trays loaded with the selected media type, then the tray that matches the document.
If there are multiple trays that match the criteria for automatic tray selection, a tray is selected based on the printer’s Tray Priority as set using the printer’s web pages.
Note
• If there are no input trays that match the automatic tray selection, the display wil prompt you to load the media.
• If you prefer, you can congure the printer to automatically select a tray with media of the nearest or larger size instead. To do this, enable Auto Resize in the printer menu under Admin Setup > Print Menu.
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Advanced Media Control
Auto Tray Change
When an input tray runs out of paper, auto tray changing enables the printer to switch to another available tray that contains the same Media size and type.
Media Check
Controls whether or not the paper size and media type specied in the print job must be used to satisfy the print request.
When both Auto Resize and Media Check are enabled, Auto Resize overrides Media Check in regard to paper size.
To force a specic paper size, disable Auto Resize in the printer menu (under Admin Setup > Print Menu).
Express Print
To use Express Print, you must disable Media Check. You can use the driver to do this.
When the printer is in Express Print mode, you can leave the default media settings as is in the printer, and it will assume the paper you put in the tray and selected in your driver is the correct size and type for the print job.
This allows you to switch between paper sizes easily without conguring custom paper sizes at the printer. It is up you to load the correct media in the designated tray.
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Storing and Handling Media
To help prevent paper jams, poor print quality and printer breakdown, it is important to observe the following recommendations when storing paper:
■ Store paper
-at a temperature of 50 to 86°F (10 to 30°C)
-at relative humidity of 30 to 65%
-away from direct sunlight
-at, not on its edge, bent or curled
-preferably in a cabinet
■ After opening a ream of paper, use the original cover sheets to wrap up the paper not used.
To Prevent Paper Curling when Printing
it is important to follow the manufactures orientation instruction to “Print this side rst ”
Example:
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Menu Mode
#
9
6
3
1
4
7
*
0
8
5
2
WXYZTUVPQRS
MNOJKLGHI
DEFABC
At tention
Ready
Menu
Back
Enter
On Line
Cancel
Help
Navigating the Printer Menu
■ To enter the printer menu, press <Enter>.
■ To scroll through the menu entries, press the Up and Down Arrow buttons repeatedly.
■ To go up a level in the menu, or to exit the menu, press <Back>.
■ To enter passwords, use the keypad.
■ To enable the highlighted setting, press <Enter>.
Note
• Menus and submenus may or may not be displayed, depending on the options installed.
Printing a Menu Map
The Menu Map provides a listing of all the current settings in the printer menu.
1. Press <Enter> to go into the menu mode.
2. Press the Down Arrow button until Information Menu is highlighted.
3. Press <Enter>.
4. Press the Down Arrow button until Print Menu Map is highlighted.
5. Press <Enter> twice.
The Menu Map prints.
Basic Menu Structure
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USB Drive Menu
Note
• This Menu item will only appear if a USB Flash drive is installed in the Host USB connector on the operator panel.
Print Jobs Menu
Configuration
•PageCounts
•SuppliesLife
•Network
•System
Information Menus
Menus
•TrayConguration
•SysCongMenu
Admin Setup
•NetworkMenu
•PrintMenu
•PCLEmulation
•FXEmulation
•ParallelMenu
•SerialMenu
•USBMenu
•Date/TimeMenu
•FlashMenu
•DiskMenu
•CompactFlashMenu
•SpoolingMenu
•JobAccounting
•ChangePassword
•MaintenanceMenu
Explanation of Menu Items
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USB Drive Menu
Note
• This Menu item will only appear if a USB Flash drive is installed in the Host USB connector on the operator panel.
The [USB Drive] menu allows the user to print a selected le from the installed USB Flash Drive. The le selected for printing must be one of the following formats:
■ Supported PDF
■ PCL5, PCL6, FX80 or PostScript
■ Generic text (such as a .txt le)
Size of PDF les to be printed is limited by available space in standard user ash memory unless a Compact Flash or Hard Disk option is installed.
To print a PDF le form a USB ash drive, see page 61.
Print Jobs Menu
This menu is used to access print jobs stored in the printer. For information on printing stored jobs, see page 63.
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Configuration\ Page Counts Menu
Provides access to certain counters inside the printer.
Submenus Example Resettable?
Usage Counter 123456 Ye s
Page Counter 123456 No
Toner Page Count 123456 Ye s
Fuser Count 123456 Yes
Note: Images larger than either A4 or Letter are counted as 2 images.
Configuration\ Supplies Life Menu
Provides access to the printer supply levels.
Submenus Available Settings
Tray1 Level OK, Low, Empty
Tray2 Level OK, Low, Empty
Tray3 Level OK, Low, Empty
Tray4 Level OK, Low, Empty
Toner 0% to 100% (percentage of toner remaining.)
Configuration\ Network Menu
For setting printer network parameters.
■ Printer Name
■ IP Address
■ Subnet Mask
■ Gateway Address
■ Network Address
■ Network Version
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Configuration\ System Menu
Provides printer system settings.
■ Serial Number (current Printer Serial Number)
■ CU Version (Controller rmware)
■ PU Version (Print Engine rmware)
■ Installed memory (DRAM)
■ User Flash (ash memory installed)
■ Disk (if hard disk drive is installed)
■ Compact Flash (if compact ash is installed)
Information Menu
Provides printouts of printer settings for various printing functions.
Submenus Description
Print Usage Report Prints a report of printer usage.
Print Menu Map Prints the menu map.
Network Summary Prints a report of the current Network settings.
Print PCL Fonts Prints the PCL font list.
Print PS Fonts Prints the Postscript font list.
Print FX Fonts Prints the FX80 font list.
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Menus\ Tray Configuration Menu
Default settings are in bold face type.
Submenus Available Settings
Paper Feed Tray 1, Tray 2, Tray 3, Tray 4
Auto Tray Switch On, Off
Output Tray Face Down Tray, Offset Tray
Output Linking On, Off
Unit Of Measure inch, Millimeter
Tray1 Auto-Sense On, Off
Tray1 Paper size Letter, B5, A5, A6, Statement, Executive, C5
Envelope DL Envelope, Com10 Envelope, Monarch Envelope, Com9 Envelope, Ocio, Legal13, Legal14, A4, Custom Note: Tray1 Auto-Sense must be off to use this feature.
Tray1 Media Type Plain, Transparency, Pre-punched, Letterhead,
Colored, Preprinted, Bond, Label, Card Stock, Postcard, Envelope, Thick 1, Thick 2, Thick 3, Thin, Other
Tray1 X Dimen 3.00 - 8�50 inches (76 - 216 mm)
Tray1 Paper Size must be set to Custom to use this feature
Tray1 Y Dimen 5.00 - 48.00 inches (127 - 1219 mm)
default = 11.00 inch, 279 mm) Tray1 Paper Size must be set to Custom to use this feature.
Tray2 Auto-sense ON,
OFF
Tray2 Paper size Letter, B5, A5, A6, Statement, Executive, C5
Envelope DL Envelope, Com10 Envelope, Monarch Envelope, Com9 Envelope, Ocio, Legal13, Legal14, A4, Custom Note: Tray2 Auto-Sense must be off to use this feature.
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Submenus Available Settings
Tray2 Media Type Plain, Transparency, Prepunched, Letterhead,
Colored, Preprinted, Bond, Label, Card Stock, Postcard, Envelope, Thick 1, Thick 2, Thick 3, Thin, Other
Tray2 X Dimen 3.88 - 8�50 inches (99 - 216 mm)
Note: Tray2 Paper Size must set to Custom to use this feature.
Tray2 Y Dimen 5.83 - 14.00 inches (148 - 356 mm); Default is 11.00
inches Note: Tray2 Paper Size must set to Custom to use this feature
Tray3 Auto-sense On
Off
Tray3 Papersize Letter, B5, A5, A6, Statement, Executive, C5
Envelope DL Envelope, Com10 Envelope, Monarch Envelope, Com9 Envelope, Ocio, Legal13, Legal14, A4, Custom Note: Tray3 Auto-Sense must be off to use this feature.
Tray3 Media Type Plain, Transparency, Prepunched, Letterhead,
Colored, Preprinted, Bond, Label, Card Stock, Postcard, Envelope, Thick 1, Thick 2, Thick 3, Thin, Other
Tray3 X Dimen 3.88 - 8�50 inches (99 - 216 mm)
Note: Tray3 Paper Size must set to Custom to use this feature.
Tray3 Y Dimen 5.83 - 11�00 - 14.00 inches (148 - 356 mm)
Note: Tray3 Paper Size must set to Custom to use this feature
Tray4 Auto-sense On
Off
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Submenus Available Settings
Tray4 Papersize Letter, B5, A5, A6, Statement, Executive, C5
Envelope DL Envelope, Com10 Envelope, Monarch Envelope, Com9 Envelope, Ocio, Legal13, Legal14, A4, Custom Note: Tray4 Auto-Sense must be off to use this feature.
Tray4 Media Type Plain, Transparency, Prepunched, Letterhead,
Colored, Preprinted, Bond, Label, Card Stock, Postcard, Envelope, Thick 1, Thick 2, Thick 3, Thin, Other
Tray4 X Dimen 3.88 - 8.50 inches (99 - 216 mm)
Note: Tray4 Paper Size must set to Custom to use this feature
Tray4 Y Dimen 5.83 - 11.00 - 14.00 inches (148 - 356 mm)
Note: Tray4 Paper Size must set to Custom to use this feature
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Menus\ Sys Config Menu
Provides access to the system settings.
Default settings are in bold face type.
Submenus Available Settings
Power Save Time 5, 15, 30, 60, 120
Wait Timeout 5 - 9999 seconds
Default is 20
Toner Low Continue, Stop
Jam Recovery On, Off
Language English, and other supported languages
Display Contrast 1 to 5
Default is 3
Print PS Errors On, Off
Print Density 1 to 7, Default is 4
Tray1 X Adjust 0 to 15, Default is 8
Tray1 Y Adjust 0 to 15, Default is 8
Tray2 X Adjust 0 to 15, Default is 8
Tray2 Y Adjust 0 to 15, Default is 8
Tray3 X Adjust 0 to 15, Default is 8
Tray3 Y Adjust 0 to 15, Default is 8
Tray4 X Adjust 0 to 15, Default is 8
Tray4 Y Adjust 0 to 15, Default is 8
Duplex X Adjust 0 to 15, Default is 8
Duplex Y Adjust 0 to 15, Default is 8
Hex Dump Enable, Disable
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Admin Menus
The following menus are all located inside the Admin Menu. A password is needed to enter these menus.
Note
• The factory default password is “aaaaaa”.
The password (1 to 12 characters) should be entered using one of two methods:
Method 1
For each character in the password, press the Up or Down Arrow buttons to scroll between a – z and 0 – 9. When the desired character is displayed, press <Enter> to advance to the next character position. To go back a digit, press <Back>. When all desired characters have been entered, press <Enter>.
Method 2
For each character in the password, use the alpha-numeric buttons on the numeric keypad. For example, to enter a “c”, press the numeric <2> button 3 times in rapid succession. To enter a “2”, press the numeric <2> button 4 times in rapid succession. To go back a digit, press <Back>. When all desired characters have been entered, press <Enter>.
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Admin\ Network Menu
Default settings are in bold face type.
Submenus Available Settings
TCP/IP Enable, Disable
IPv6 Enable, Disable
IPSec Enable, Disable
802.1X Enable, Disable
Netware Enable, Disable
Ethertalk Enable, Disable
IP Address Set Automatic, Manual
IP Address (user-specied)
Subnet Mask (user-specied)
Gateway Address (user-specied)
Factory Default Execute
DNS Enable, Disable
WINS Enable, Disable
Web Enable, Disable
SNMP Disable, SNMP v1/v2, SNMP v1/v2/v3, SNMP v3
FTP Print Enable, Disable
Hub Link Setting Auto Negotiate, 10 Base-T Full, 10 Base-T Half,
100 Base-T Full, 100 Base-T Half, 1000 Base-T Full, 1000 Base-T Half
PS Protocol ASCII, RAW
HTTP Port 1 - 9999, Default is 80
Netware Frame Auto-Sense, 802.3, Ethernet II, 802.2 SNAP, 802.2
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Admin\ Print Menu
Note
• Settings made in the printer driver when printing a job will override these settings.
Default settings are in bold face type.
Submenus Available Settings
Personality Auto Emulation, PCL, PostScript 3, FX
Copies 1 - 999
Duplex On, Off
Duplex Bind Long Edge, Short Edge
Auto Resize Enable, Disable
Media Check Enable, Disable
Resolution 600 dpi, 1200 dpi
Toner Save Mode ON, OFF
Orientation Portrait, Landscape
Lines Per Page 5 to 128, Default is 60
Separator Page Off, Tray 1, Tray 2, Tray 3, Tray 4
White Page Skip Enable, Disable
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Admin\ PCL Emulation Menu
Default settings are in bold face type.
Submenus Available Settings
Font Source Internal, Compact Flash, User Flash, Disk Drive
Font No. Available Fonts, Default is No. 50
Font Pitch 0.08 - 100.00, Default is 10.00
Symbol Set Default is PC-8, see Appendix A for a complete list of all
the available symbol sets
CR Function CR, CR+LF
LF function LF, LF+CR
A4 Print Width 78 Columns, 80 Columns
Print Area Normal, Expanded
PCL Tray1 ID# 0000 to 9999, Default is 0001
PCL Tray2 ID# 0000 to 9999, Default is 0004
PCL Tray3 ID# 0000 to 9999, Default is 0005
PCL Tray4 ID# 0000 to 9999, Default is 0006
PCL Auto ID# 0000 to 9999, Default is 0007
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Admin\ FX Emulation Menu
Default settings are in bold face type.
Submenus Available Settings
Character Pitch 10 cpi, 12 cpi, 17.1 cpi, 20 cpi, Proportional
Character Set Set-1, Set-2
Symbol Set Default is PC-8. Available Symbol Sets
Zero Char Slashed, Normal
Line Pitch 6 LPI, 8 LPI
CR Function CR, CR+LF
Line Length 80 Column, 130 Column
Form Length 11 inch, 11.7 inch, 12 inch
TOF Position 0 inch, 0.1 inch, 0.2 inch ...1.0 inch
Left Margin 0 inch, 0.1 inch, 0.2 inch ...1.0 inch
Fit To Letter Disable, Enable
Text Height Same, Diff
Admin\ Parallel Menu
Default settings are in bold face type.
Submenus Available Settings
Parallel Enable, Disable
Bi-Direction Enable, Disable
PS Protocol ASCII, RAW
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Admin\ Serial Menu
Default settings are in bold face type.
Submenus Available Settings
Serial Enable, Disable
Baud Rate 1200, 2400, 4800, 9600, 19200, 38400, 57600,
115200
Data Bits 8, 7
Stop Bits 1, 2
Parity None, Even, Odd
DTR Ready/Busy Off, On
DTR On/Off Off, On
DTR Error Off, On
RTS Ready/Busy Off, On
RTS On/Off Off, On
RTS Error Off, On
XON Ready/Busy Off, On
XON On/Off Off, On
XON Error Off, On
DTR Polarity High, Low
RTS Polarity High, Low
Robust XON Off, On
PS Protocol ASCII, RAW
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Admin\ USB Menu
Default settings are in bold face type.
Submenus Available Settings
USB Enabled, Disabled
PS Protocol ASCII, RAW
Admin\ Date & Time Menu
Default settings are in bold face type.
Submenus Available Settings
Month January thru December, Default is current month
Day 1 to 31, Default is current day
Year 2000 - 2099, Default is current year
Hour Midnight, 1 AM to 11 AM, Noon, 1 PM to 11 PM,
Default is current hour
Minute 0 - 59, Default is current minute
Second 0 - 59
GMT Offset/Hours -12 through + 12, Default is 0
GMT Offset/Mins 0, 30
Daylight Savings On, Off
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Admin\ User Flash Menu
Default settings are in bold face type.
Submenus Description
Data Security On, Off
When set to ON, as data is deleted, the location where the data was stored, is overwritten by random data. When set to OFF, the data is deleted.
Print Reads and prints the selected le from User Flash.
Delete Deletes the selected le or directory from the User Flash.
Format Usr Flash Reformats the User Flash.
Flash Summary Prints a page containing information about the installed
User Flash.
Important!
• All les on the User Flash will be deleted if the Format User Flash function is selected.
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Admin\ Disk Menu
Note
• This menu appears only when the optional hard disk drive is installed.
Submenus Description
Data Security When set to ON, as data is deleted, the location where
the data was stored is overwritten by random data. When set to OFF, the data is deleted.
Print Reads and prints the selected le from hard disk.
Delete Deletes the selected disk le or directory from the hard
disk.
Format Disk This selection will reformat the hard disk.
Disk Summary Prints a page containing information about the installed
hard disk.
Important!
• All les on the hard disk will be deleted if the Format Disk function is selected.
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Admin\ Compact Flash Menu
The Comp Flash Menu provides access to the compact ash settings.
Submenus Description
Data Security When set to ON, as data is deleted, the location where
the data was stored, is overwritten by random data. When set to OFF, the data is deleted.
Print Reads and prints the selected le from Compact Flash.
Delete This selection will delete the selected le or directory
from the Compact Flash.
Format Cmp Flash Reformats the Compact Flash.
CFlash Summary Prints a page containing information about the
installed Compact Flash.
Important!
• All les on the compact ash will be deleted if the Format Cmp Flash function is selected.
Admin\ Spooling Menu
Default settings are in bold face type.
SubMenu Available Settings
Start Spooling Spool and Print, Spool Only, Off
Stop Spooling Yes, No
Playback USB, Parallel, Serial, Network
Delete User Flash, Disk, Compact Flash
Destination User Flash, Disk, Compact Flash
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Admin\ Job Accounting Menu
Default settings are in bold face type.
SubMenu Available Settings
Enabled Yes, No
Print Info Execute
Admin\ Change Password Menu
Used to change the Operator Panel Password that is used to gain access to the “Admin Setup” menus. For more information, see page 50.
Admin\ Maintenance Menu
Default settings are in bold face type.
Submenus Available Settings Description
Menu Reset Execute Restore the panel settings to Factory
Default.
Save Menu Execute Saves the current menu setup for recall
at a later time.
Restore Menu Execute Restores the saved Menu setting
Panel Security Enable, Disable If enabled, all conguration changes
require the password.
USB Drive Enable, Disable If enabled, gives the printer the ability
to read and print les from a connected USB drive.
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Print Features
■ Printing Files from a USB Flash Drive (see below)
■ Printing Jobs stored in the printer’s memory (see page 63 )
■ Printing Banners (see page 66 )
■ Printing a PDF le directly from your computer (see page 69 )
■ E-mail printing (see page 70 )
■ Barcodes (see page 73 )
Printing PDF Files From a USB Flash Drive
You can print PDF les up to PDF Version 1.6 directly from a standard USB ash drive without any connection to a host computer. The size of PDF les to be printed is limited by available space in the printer’s standard user ash memory unless a Compact Flash or Hard Disk option is installed.
The Host USB Port connection is located on the top left side of the control panel.
1. Put the PDF to be printed on any USB ash drive in either the root directory or a subdirectory.
2. Press <On Line> to make sure the printer is not in “Power Save” mode.
3. Plug the ash drive into the Host USB connector on the operator panel.
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4. When the ash drive is recognized by the printer, you will hear a brief tone. The printer will then automatically go to the [USB Drive] menu.
5. Select the [Print] submenu. You will see the list of les on the USB drive.
6. Select the desired le.
Note
• The <BACK> button may be used to return from a sub-directory to the
parent directory to exit the Print option.
7. You will be prompted to enter the number of Copies for the print request (the default value is 1). To enter a different number of copies, use the numeric keypad.
8. When ready, press <ENTER> to process the le for printing.
9. After printing is complete, the printer will return to the [Ready to Print] state and you may remove the USB ash drive.
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Printing a Job Stored in Memory
Note
• If you will be using this feature, it is recommended that you purchase
the optional Hard Disk Drive or the Compact Flash option to provide the memory required for storing the documents.
When you print a job, instead of printing it out directly, you can use the driver to store the job in the printer along with a 6-digit password for accessing it.
Choose from the following options:
■ Stored These documents are stored in the printer for future printing. For example you might use this to store a frequently used form. The document will remain there until the expiration date you specify or until you delete it.
■ Secure Print For printing condential documents. Store the password-protected print le in the printer, then go to the printer and use your password to retrieve it for printing.
■ Proof and Print Use this to test print a document before printing it in large quantities.
■ Timed Job Used to store a document in the printer for printing at a later time which you specify.
See the Help screens in the printer driver for information on using it to store documents in the printer.
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Storing a Job in the Printer
Important!
• The Hard Disk Drive or Compact Flash could become damaged and erase important data saved on it. We recommend you back up your data
1. From your application, select File > Print.
2. Select the printer, then click Preferences (or Properties or Setup).
3. Select the Job Options tab.
4. Under Job Type, select Stored, Secure Print, Proof and Print, or Timed Jobs.
5. For Timed Jobs: set the time for the job to print. Other wise, skip this step.
6. Under Job Name, type in a name for the job.
7. Under Job PIN, enter your 6-digit password and click OK.
8. For Stored, Secure Print and Proof and Print: enter the job expiration date (use zero if you do not wish the job to expire) and click OK. Otherwise, skip this step.
9. Click Print.
Retrieving a Document for Printing
1. Press <ENTER> to access the printer menu.
2. With Print Jobs Menu highlighted, press <ENTER>.
Enter PIN displays.
3. Use the printer’s keypad to enter your 6-digit password. As each digit is entered the display will automatically advance to the next digit. To go back a digit, press <BACK> (left arrow). When all 6 digits have been entered, “Select Jobs” displays.
Stored jobs associated with the PIN value appear on the display.
Note
• If there are no stored jobs associated with the PIN value entered, the
display will read “Select Jobs PIN has no jobs”.
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4. Use the up and down arrow keys to scroll through the list of jobs until you locate the one you wish to print.
5. With the job to be printed highlighted, press <Enter>.
6. You wil be prompted to enter the number of copies to print. For one copy, press <Enter>. To print more copies, use the keypad to enter the number of copies, then press <Enter>.
Stored Jobs: The printer processes the job and returns to the Ready to Print state.
Secure Print Jobs: The printer processes the job, prompts you to delete it, then returns to the Ready to Print state.
Proof and Print Jobs: The printer prints one copy of the job for you to check, then prompts you to print further copies or to delete it. Once done, the printer returns to the Ready to Print state.
Deleting a Stored Document
Note
• Secure Print and Proof and Print documents are automatically deleted
after they have successfully printed.
1. Press <Enter> to access the printer menu.
2. With Print Jobs Menu highlighted, press <Enter>.
3. Use the printer’s keypad to enter your 6-digit password.
4. Press <Enter>.
5. Use the up and down arrow keys to highlight the job you wish to delete.
6. Press <Cancel>.
The display changes to: Delete the Job, Enter and Cancel.
7. Press <Enter> delete the job, or press <Cancel> to abort the delete.
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Printing on Banners
Banners up to 35.4 inches (900 mm) long by up to 8.5 inches (216 mm) wide can be printed from Tray 1.
Loading Banner Paper
1. Pull out Tray 1 and place it on a at surface.
2. If installed, remove the lid.
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3. If the base plate of the paper tray is raised, push it down.
4. Slide the left and right lock tabs in the paper tray outwards to unlock them.
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5. Hold the grip of the paper tray and pull its extendable part to the front until it reaches its maximum.
6. Squeeze the right width guide (1) and slide it to the banner width.
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7. Load the paper with the side to be printed facing up. Roll up the back end of the paper so that it will not fall from the tray.
8. Push the paper tray completely into the printer.
9. Send the print job from your application.
Direct Printing of PDF Files
You can send a PDF le directly to the printer for printing without using the printer driver. The size of PDF you can print is limited by the amount of available space in the printer’s memory. If you are printing large les, you may need to install either the optional Compact Flash or Hard Disk option.
Note
• You may not be able to print some PDF les directly by the printer due to
the way they were created. When this happens, open the PDF les and use the printer driver to print them.
Printing a PDF File
To print PDF les directly, you can send the PDF using any method of le transmission such as DOS Copy or using a utility to send it directly to Port 9100 on a TCP connected printer. You can also use the ACOM PC based utility for printing PDF les directly to the printer.
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When the lpr command is used, you must specify the number of copies using the lpr command. The [Quantity] setting on the control panel will become disabled. If the number of copies is not specied by the lpr command, it will be treated as one copy.
•Copies •Papersize
•Duplex •Paperfeed
•Printmode
Note
• When the lpr command is used, you must specify the number of copies
using the lpr command. The [Quantity] setting on the control panel will become disabled. If the number of copies is not specied by the lpr command, it will be treated as one copy.
Printing via Electronic Mail / E-mail Printing
Models with the optional Hard Disk Drive or Compact Flash installed can receive and print e-mails sent directly from your computer via TCP/IP communication, including e-mail contents and TIFF or PDF attachments.
This feature is known as E-mail Printing.
Environment Settings for E-mail Printing
To use the E-mail Printing feature, you need to congure server settings (such as SMTP and POP3 servers) on your network environment.
Note
• Wrong e-mail environment settings may cause disruptions in your
network. Always ask your network administrator to congure e-mail environment settings.
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Attachments That Can Be Sent
The following les can be sent as an attachment.
•PDFlecreatedbyAdobeAcrobat.
•TIFFle
Note
• The PDF les sent will be printed by using the PostScript feature and
according to the [PDF] setting on the control panel. For details refer to “Direct Printing of PDF Files” on page 69.
Sending E-mails
This section explains how to send e-mails from the computer to the printer using Outlook Express as an example.
1. Create mail contents using your mailing software and attach any TIFF or PDF les.
Important!
• Only text format can be used for the mail contents. Set the format of the
e-mail content to text format in your mailing software.
Note
• If the extension of the attached le is not “tif” or “pdf”, it may not print
correctly.
• A maximum 31 documents can be attached.
2. Enter the printer’s e-mail address in the address column.
3. Send the e-mail. The printer will print the e-mail automatically after receiving it.
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Points to Note When Sending E-mails
Security Issues
E-mails are sent via the Internet, connecting computers from all over the world. As a result, precautions must be taken relating to security issues such that information is not easily seen or altered by third parties.
Therefore, we recommend that you use methods to ensure that important information is secured. You are also advised not to reveal the e-mail address of this printer to third parties to avoid receiving spam.
Caution Regarding Internet Provider and E-mail Features
■ In the case where a at-rate contract with the Internet provider exists and the user is not always connected to the network, a telephone charge will be incurred every time this printer retrieves data regularly from the mail server.
■ Connect the printer to an private IP address. Functionality of this printer is not guaranteed when it is assigned public IP addresses.
■ When receiving e-mails via POP, always apply an exclusive e-mail account for the printer. Using a common e-mail account shared with other users will result in errors.
■ When the internet connection speed is slow, it takes time to receive large amounts of data such as image data.
■ There are also providers that allow reception of e-mails via SMTP. Detailed adjustments with the provider are required in such cases.
■ When setting up the e-mail conguration in an environment where MTA support is set up in private segments, match the operating conguration.
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Barcode Printing
Bar Codes are supported for PCL5.
Internal Bar Codes
■ Code 128
■ Code 3 of 9
■ Interleaved 2 of 5
■ UPC/EAN
■ Postnet
Supported Software-Generated Bar Codes
■ UPC/EAN
■ Code 128
■ EAN/UCC 128
■ PostNet
■ Interleaved 2 of 5
■ Code 39
■ Codabar
■ Code93.
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Driver-Set Print Features
Use the print driver Printer Properties dialog box to congure these features.
Some of these features may also be congured in the printer menu or using the Embedded Web Server.
Manual Feed from Tray 1
Tray 1 can be set for manual feed in the Printer Properties in the driver. When Tray 1 is set to Manual mode, you must press <ENTER> to print each sheet.
Collating
When you are printing multiple copies of a multi-page document, the printer is set by default to automatically collate the pages; i.e., all pages of the document wil print before the second copy of the document begins printing.
3
2
1
3
2
1
3
2
1
Without collating selected, the unit will print the total number of copies of each page before proceeding to the next page.
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2-Sided Printing/Duplex
The printer can automatically print on both sides of the paper. You can use two­sided printing to produce a document in the form of a small book.
Cover Sheet
The printer enables you to choose a different paper source for the cover sheet of a document. This allows you to use a different stock and/or color paper for the rst page while sending the document as a single print job.
Note
• The cover sheet must be the same size as the rest of the document.
Fit to Page
This allows you to scale the document to t the paper size being used.
Note
• This setting is unavailable if you have chosen a document style of N-Up or Pamphlet.
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N-up Printing (Multiple Pages to a Single Sheet)
4
3
2
1
1 2
3 4
You can print multiple pages on a single sheet when printing a multi-page document. This can save paper and is handy for draft reviews. You can print one, two, four, six, eight, nine, or sixteen pages per sheet.
Finishing
You can add room on a page to allow for binding without modifying the document in the authoring application.
Poster Printing
If you have a large page image that can not be printed on the available paper sizes, you can print the document in poster printing mode. Poster Print prints the document to the edges of the paper with no border and breaks the document up into multiple pages. The pages can then be placed together, edge­toedge, to create a large version of the printed page.
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Job Offset
Note
• Requires the optional Offset Catch Tray.
This feature places sheets in alternate positions to separate one print job from another.After the nal sheet of a print job is printed, the next job is offset (shifted a bit) to keep it separate from the previous print job.
The Offset Catch Tray must be installed to use this feature. Once installed, this feature is enabled by default.
Print Quality
You can adjust quality settings, including:
■ Resolution: Select 600 dpi for normal printing or 1200 dpi for high quality mode.
■ Toner Save: This prints everything with less print density.
Font Substitution
This feature allows you to substitute TrueType fonts with printer fonts. You can also set the TrueType font output type.
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Watermark
Watermark
A Watermark is faded text that appears in your choice of the background of all pages or only the rst page. Predened COPY, DRAFT, and CONFIDENTIAL watermarks are provided in the driver. You can view these by clicking on their name in the Watermark Pane of the Watermark Window. You can edit their settings or the settings of any congured watermark by clicking the Edit button.
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Troubleshooting
Paper Jams
CAUTION
• When removing jammed paper, make sure that no pieces of torn paper are left in the printer. A piece of paper remaining in the printer can cause a re.
• If a sheet of paper is wrapped around the heat roller, or when clearing a jammed sheet that is difcult or impossible to see, do not try to remove it by yourself. Doing so can cause injuries or burns. Turn off the printer immediately, and contact your dealer for service.
A
B
C
D
A Top Cover
B Back Cover
C (Optional) Duplex Unit Cover
D (Optional) Offset Catch Tray Cover
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Paper Jams Inside Cover A
A
1. If the optional offset catch tray is installed, lift it out of the way.
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2. Open Cover A.
3. Holding the drum/toner cartridge by the grip, remove it from the printer (1).
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4. Turn the roll (2) and remove any jammed paper inside.
5. Put the drum/toner cartridge back in the printer.
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6. Close Cover A.
7. If installed, lower the offset catch tray to its original position.
CAUTION
• If you continue to print with the offset catch tray folded, this may cause a paper jam. Always use the printer with the tray open.
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Removing Jams Inside the Paper Tray(s)
1. Pull out all paper trays and remove any wrinkled paper.
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2. Examine the inside of the printer and remove any jammed pieces of paper.
3. Push the paper tray(s) completely back into the printer.
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4. Open and close cover A. Doing this will clear the error message.
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Paper Jams Inside Cover B
B
1. Remove the rear tray.
WARNING
• The fuser unit is hot. You may get burned if you touch it directly.
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2. Raise the lever as shown in the diagram and open the cover B (1). Then open the cover of the fuser unit (2),indicated by a small green label with a black star, and remove any jammed paper.
3. Close the fuser unit and Cover B.
4. Replace the rear tray.
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Paper Jams Inside Cover C: Duplex Unit
C
1. Remove the rear tray.
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2. Push up the lever shown in the diagram to open the cover. Then remove the jammed paper.
3. Close the cover and replace the rear tray.
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Paper Jams Inside Cover D: Offset Catch Tray
D
1. Open the Offset Catch Tray cover and pull out the jammed paper.
2. Close the cover.
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When Problems Occur
Before treating the problem as a printer breakdown, refer to the following table and check the printer condition again.
WARNING
• Never open or remove printer covers that are secured with screws unless
specically instructed in the user guide. A high voltage component can cause electric shock.
• Do not try to alter the printer conguration, or modify any parts. An
unauthorized modication can cause smoke or re.
Note
• Limitations of the printer and incorrect settings at the printer, computer
and server corresponding to your network environment may also result in printing problems.
Symptom Explanation Action
No power. The printer is turned off. Turn on the power.
The power cord is disconnected or not securely connected.
Turn off the printer and reconnect the power cord to the power outlet. Then, turn on the printer.
The power cord is connected to a power outlet with incorrect voltage.
Connect the printer to a power outlet with a suitable voltage and current rating. See the label on the printer.
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Symptom Explanation Action
Cannot print. Is the READY light
off? If so, this printer is ofine or in menu setting mode.
Check the control panel display: “Off­line” Press <On Line> Others Press the Back Arrow button to exit the menu setting mode.
Is there a message displayed on the control panel?
Follow the message to rectify the problem. See page 103
When a parallel cable is used for connection, are you using a computer that supports bidirectional communication?
By default, the printer’s bidirectional communication setting is set to [Enable]. If the computer is not responding to bidirectional communication, printing cannot be done. Turn the bidirectional communication setting to [Disable] on the control panel and then print again.
The printer has insufcient memory to print the job.
If the printer driver is set to [1200dpi] on the [Graphics] tab, change it to [600dpi]. Install additional memory (optional) in the printer. Reduce the complexity of the print job.
Print job is sent, but the READY light is not on.
The interface cable may be disconnected.
Turn off the power and check the connection of the interface cable.
Is the interface congured?
Check the port status of the interface.
The computer environment is not correctly set up.
Check the computer environment, such as the printer driver.
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Symptom Explanation Action
The ATTENTION light is on.
Is there an error message displayed on the control panel?
Check the displayed message and rectify the error.
See page 103
ATTENTION light is blinking.
An error that you cannot rectify yourself has occurred.
Record the displayed error message or error code, turn off the power, pull out the power plug from the outlet, and then call for service.
Although no print job is sent, the message “Printing” appears on the control panel (when using the parallel interface).
You turned on the computer after turning on the printer?
Press <Cancel>. In the future, be sure to turn on the computer power before turning on the printer.
Poor print quality. There may be a
problem with the image.
Refer to “ When the Print Quality is Poor” (page 100)
The correct characters are not printed (printing garbage).
This printer is printing with nonstandard built-in fonts.
Check the fonts used in the application. Download the necessary fonts when using PostScript.
The printout is different from what is displayed on the screen.
Did you change the TrueType font settings to printer fonts?
Change to TrueType font printing for [Font Substitution] on the [Setup] tab of the printer driver.
See the Online Help for the printer driver
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Symptom Explanation Action
“Waiting” is displayed but nothing is being printed.
Printer is waiting for data from the host computer and is in the midst of a job.
Sometimes a job is sent without normal job termination characters.
Press and hold <On Line> for 3 seconds until the printer ushes the job buffers and completes the printing of this job.
Alternatively, you can simply wait for a timeout to occur which will automatically ush the buffers and complete the printing of the job. This default timeout is normally 20 seconds and can be adjusted with a control panel command
Printing is taking up a lot of time.
The receive buffer is insufcient.
When printing documents of high resolution, reduce the memory capacity of items not in use.
It is recommended to disable ports not in use, and channel the memory to other purposes.
Is the printer driver set to [1200dpi] on the [Graphics] tab?
Changing the setting to [600dpi] will shorten the print time.
See the Online Help for the printer driver.
Printing with TrueType fonts may take up printing time.
Change the printing method for TrueType fonts in [Specify Font] on the [Detailed Settings] tab of the printer driver.
See the Online Help for the printer driver.
Top section of printed document is missing.
Text is reduced.
Are the paper tray guides set in the correct positions?
Set the length guide and the right width guide in the correct positions.
See page 19.
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Symptom Explanation Action
Paper cannot be fed.
Paper jam.
Multiple pages are fed.
Paper is fed at an angle.
Paper is wrinkled.
Is the paper correctly set?
Load the paper correctly. For labels, transparencies or envelopes, fan them well rst to allow air to enter between each sheet before loading.
See pages 17, ff.
Is the paper damp?
Replace with paper from a new ream.
Is the correct type of paper used?
Load the correct type of paper.
See page 21.
Is the paper tray set correctly?
Push the paper tray completely into the printer.
Is the printer placed on a at location?
Place the printer on a stable surface.
Are the paper tray guides set in the correct positions?
Set the length guide and right width guide in the correct positions.
See page 19.
Have you used any picture papers?
Clean the feed roll.
See page 125.
Paper is fed in more than 1 sheet at a time.
Remove the paper in the feed tray, fan it, then load it again. Replenish paper only when all the sheets in the tray are used up.
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Symptom Explanation Action
Envelope is wrinkled.
Envelopes can get wrinkled depending on the type used.
Open cover B of this printer and lift up the levers at both ends of the fuser unit. The wrinkles can be reduced.
Important!
After printing the envelope, remember to return the levers to their original positions.
Strange noise. Is the printer
placed on a at location?
Place the printer on a stable surface.
Is cover A open? Close cover A securely.
Is the paper tray set correctly?
Push the paper tray completely into the printer.
Are there foreign objects inside the printer?
Turn off the power and remove any foreign objects inside the printer.
If the object cannot be removed unless the printer is disassembled, contact service.
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When the Print Quality is Poor
When the print quality is poor, select the closest symptom from the following table to rectify the problem.
If the print quality does not improve after carrying out the appropriate action, contact service.
Symptom Reason/Action
Printing is light. (faded, blurred).
The paper is damp. Replace with paper from a new ream.
See page 37.
The drum/toner cartridge is defective/damaged or there is no more toner inside the cartridge. Replace with a new drum/toner cartridge.
See page 115.
The Toner Saving feature is on. Un-check the [Toner Saving] check box on the [Graphics] tab of the printer driver.
See the Online Help for the printer driver
Levers on both sides of the fuser unit are raised. Open cover B of this printer and push down the levers at both ends of the fuser unit.
Black spots or streaks are printed.
The drum/toner cartridge is defective or damaged. Replace with a new drum/toner cartridge.
See page 115.
Toner appears at equal intervals.
The paper feed rout contains excess toner. Print a few pages to remove the excess toner.
The drum/toner cartridge is defective or damaged. Replace with a new drum/toner cartridge. See page 115.
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M47 User’s Guide - Page 99
Symptom Reason/Action
White dots appear in black lled areas.
The paper used is not suitable. Load the correct type of paper.
See pages 21 and 37.
The drum/toner cartridge is defective or damaged. Replace with a new drum/toner cartridge.
See page 115.
Printed image smudges when rubbed with your nger. The toner is not xed on the paper. Paper is smeared with toner.
The paper loaded in the paper tray does not match the paper type set on the control panel. Make sure the paper loaded in the tray matches the type set using the control panel.
The paper is damp. Replace with paper from a new ream.
The paper used is not suitable. Load the correct type of paper.
See pages 21 and 37.
The whole sheet is printed black.
The drum/toner cartridge is defective or damaged. Replace with a new drum/toner cartridge.
See page 115.
This may be due to breakdown of high voltage power. Contact service.
Nothing is printed.
The drum/toner cartridge is defective/damaged or there is no more toner inside the cartridge. Replace with a new drum/toner cartridge.
See page 115.
Spots of missing text.
This may be due to breakdown of high voltage power. Contact service.
The paper is damp. Replace with paper from a new ream.
The paper used is not suitable. Load the correct type of paper.
See pages 21 and 37.
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M47 User’s Guide - Page 100
Symptom Reason/Action
Text is blurred. The paper used is not suitable. Load the correct type
of paper.
See pages 21 and 37.
The paper is damp. Replace with paper from a new ream.
Missing characters throughout the length of the paper.
The drum/toner cartridge is defective/damaged or there is no more toner inside the cartridge. Replace with a new drum/toner cartridge.
See page 115.
Text or images are printed at an angle.
The paper tray guides are not set in the correct positions. Set the length guide and the right width guide in the correct positions.
See page 19.
Transparencies and envelopes are not printed clearly.
The type of transparency or envelope loaded cannot be used in this printer. Load the correct type.
See pages 25 and 29.
Check that the paper type on the printer driver or the control panel is correctly set.
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