ACN NBN User Manual

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User Guide

Set up your new ACN nbn™ Broadband service

MKTG-89 - HFC - TP-Link WR841N - 13.11.2018

Welcome to your new ACN nbn™ Broadband Service

This guide details the steps to follow when setting up and installing your new ACN nbn™ equipment.

If you ordered an ACN nbn™ + Phone Bundle service you should have also received an ACN VoIP package, which includes the equipment required to set up the phone component of your nbn™ + Phone service. This includes a separate user guide for the VoIP service. It is important that you complete the set-up of your ACN nbn™ Broadband service prior to attempting the set-up of the Phone component of your Service. For further details, refer to the VoIP Phone Service User Guide.

Ensure a NBN Co supplied Network Termination Device (NTD) has been installed

This device, installed by a NBN Co technician, provides connectivity to the nbn™ HFC network. It will be a freestanding device as per the diagram to the side.

Check that your NTD is powered on and has an active nbn™ network connection

Conrm that all 5 GREEN LED lights are on. If the Power LED is not lit, check that the NTD’s power lead is connected to a power socket that is turned on, and the Power switch on the back of the NTD is switched to ON. If the Power LED light is on, but the other LED lights are o, press the reset button on the back of the NTD, and wait 10 minutes for the NTD to reset. If the LED lights are still not on after resetting the NTD and waiting the 10 minutes, please refer to the Troubleshooting Section of this Guide..

Check that you have received an email from ACN advising that your nbn™ service is active.

This is sent to the email address provided at sign-up, approximately 1-2 business days after the NBN Co Technician has completed the installation work. This email conrms that your new ACN nbn™ Broadband Service is ready for set up.

Important Note: If you attempt to set up your service immediately after a NBN Co Technician completes their

installation work in your home or oce (i.e. before you have received the nbn™ service is active email,) your service may not work.

Before you start setting up your ACN nbn™ Broadband there are three important points we need you to check. Without these, your new service may not work.

Set-up Check List

Power

port

Ethernet

port

Coax

port

Reset

button

Power switch

NBN Utility Box

Power Outlet

Wall Outlet

Inside Your Premises

Coaxial

Cable

Splitter

NBN Connection Box

Connection to Pay TV or existing Cable Internet Services

Outside Your Premises

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User Guide

Set up your new ACN nbn™ Broadband service

MKTG-89 - HFC - TP-Link WR841N - 13.11.2018

1. Connect one end of the provided Ethernet cable, to the BLUE port marked “WAN” on the back of the TP-LINK Router

TP-Link Router

Step

WAN

Setting up your ACN nbn™ Broadband Service (Installing the Router)

Now that you have reviewed the check-list on page 1 you can proceed with installing your nbn™ Broadband service.

It’s important to follow the steps below in the order indicated to ensure your new ACN NBN Service functions correctly. Specically, DO NOT plug the Router into a power socket until you are instructed to do so in Steps 3, 4 and 5.

• Access to a power point near your NBN NTD to power the TP-LINK Wireless router

• If you wish to connect a device such as a PC, Laptop, Smart TV, gaming console or other device directly to the router you will need an additional Ethernet cable (not supplied by ACN).

Your ACN nbn™ pack contains the following items:

Power adaptorEthernet cable TP-LINK Wireless Router

Ethernet cable

1. Connect the other end of the Ethernet cable to the Ethernet port on the back of the NTD.

TP-Link Router

Step

Ethernet cable

WAN

View from the bottom of a NTD

1. Connect the provided Power adaptor to the back of the TP-LINK Router in the port labeled “Power”

TP-Link Router

Step

Ethernet cable

View from the bottom of a NTD

Power adaptor

Items You Need:

WAN

POWER

Your Router has been pre-congured to simply Plug’n’Play.

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User Guide

Set up your new ACN nbn™ Broadband service

MKTG-89 - HFC - TP-Link WR841N - 13.11.2018

1. Plug the other end of the Power adaptor into a power outlet/wall socket and ensure the power outlet/wall socket is switched on

TP-Link Router

Step

WAN

Ethernet cable

View from the bottom of a NTD

Power adaptor

POWER

1. Ensure the ON/OFF button on the back of the Router is set to ON

TP-Link Router

Step

WAN

Ethernet cable

View from the bottom of a NTD

Power adaptor

POWER

1. Allow up to 5 minutes for the TP-LINK Router to complete its conguration and set up process with the nbn™ network. During this time the LED lights on the front of the Router will intermittently ash on and o.

If everything has been connected correctly, the Router should show a GREEN light for the Power connection and a GREEN light to show that you are connected to the NBN

Step

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User Guide

Set up your new ACN nbn™ Broadband service

MKTG-89 - HFC - TP-Link WR841N - 13.11.2018

Connecting a device to your Router

There are two options for connecting a device to your new Router:

1. Wirelessly via Wi-Fi

2. Directly via an Ethernet cable

To connect wirelessly to your nbn™ Broadband service:

1. On your wireless device (e.g. smartphone, tablet, laptop) search for the Wireless Network Name (SSID). You can nd the SSID on the label on the bottom of your modem

2. Input the Wireless password/PIN. You can nd this on the

label on the bottom of your modem

To connect via Ethernet cable to your nbn™ Broadband service

Connect one end of an Ethernet cable (not provided by ACN) to one of the ORANGE ports marked LAN on the back of the TP-LINK Router.

Connect the other end of the Ethernet cable to the Ethernet/LAN port on your device

Once you have completed your connection (via Wi-Fi or Direct cable) please conrm that the service is working correctly by opening up your web browser application (e.g. Internet Explorer, Google Chrome, Firefox or Safari) and go to your favourite website.

TP-Link RouterEthernet cable

(not provided by ACN)

WAN

Device e.g. laptop/PC

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User Guide

Set up your new ACN nbn™ Broadband service

MKTG-89 - HFC - TP-Link WR841N - 13.11.2018

Getting to know your Router

The TP-LINK Wireless Router from ACN has been set up to Plug’n’Play, so all you need to do is follow the instructions in this guide.

We recommend Microsoft® Windows 7, and MAC OS as the minimum Operating System requirements. Ideally, your computer should be less than ve years old and of a reasonable specication to get the most out of the Internet. It is very important to ensure that your computer is up-to date with anti-virus and rewall/internet protection software.

LED Indicator Icon Colour Denition

Power

O Power is o

Green The Router has nished bo oting

Flash The Router is booting or u pgrading

WLAN

O The Wireless function is disabled

Green The Wireless function is enabled

LAN 1- 4

O There is no device connec ted to the corresponding port .

Green There is a devi ce connected to the corresponding p ort.

WAN

O There is no device connec ted to the WAN port.

Orange

A device is conne cted to the WAN port, but there is no Internet activity.

Green

A device is conne cted to the WAN port, and the Internet is active

WPS

Slow Flash

A wireless device is connecting to the n etwork by WPS function. This process will last f or 2 minutes

Green

A wireless d evice has been successf ully added to the netw ork by WPS func tion

Quick Flash

A wireless device faile d to be added to the network by WPS function

Interface Purpose

ON/OFF The switch for the p ower

Power The power plug is where you will connec t the power adaptor

WAN Through this port, you connec t the modem to the applica ble UNI-D port as advised by ACN

LAN (1,2,3,4) Through these ports, you can connect the modem to your PC or other Eth ernet network devices

WPS / RESE T

The button for the WPS f unction.

Please do n ot press reset unl ess instructe d by ACN Te chnical Suppor t

Wi-Fi O N/OFF The switch f or the Wi-Fi function. Press the button to enable/disab le the Wi-Fi

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User Guide

Set up your new ACN nbn™ Broadband service

MKTG-89 - HFC - TP-Link WR841N - 13.11.2018

Troubleshooting

GR EAT!

Enjoy

your ACN

Broadband

Check that the Power is switched on at the power outlet/wall socket and the Power button on the back of the Router is on. If both are on and the service is still not working move to Step 6

NO NO

YES

Are all 5 LED lights on the NBN NTD all GREEN?

YES

Is the Power LED light on the front of the TP-LINK Router GREEN?

YES

Is the WAN LED light on the TP-LINK Router GREEN and the UNI-D light (for the corresponding UNI-D port you plugged your Ethernet cable into) on the NBN Co NTD GREEN?

YES

Are you trying to

connect via Wi Fi?

There is a problem with your connection between the Router and the NBN NTD. If possible, try an alternative Ethernet cable bet ween the t wo devices . If this still does not work, try resetting the Router by disconnec ting the power cable for 5 minutes. Reconnect and wait a few minutes to see if the Router congures. If the LED lights still fail to turn on, please move to

Step 6.

Is the Wireless LED light on the TP-LINK Router

GREEN?

Try re-entering the SSID and Password for the network on your device

YES

but Wi-Fi still not working

Try resetting the Router and/or your device (as per Stage 3 above)

Is the LAN LED light on the TPLINK Router GREEN?

YES

Please contact ACN

Customer Service

YES

Is it working?

Is the NTD power cable connected to a socket and turned on?

YES

Reset the NTD by pressing the Reset but ton on the back of the NTD and waiting for 10 minutes.

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User Guide

Set up your new ACN nbn™ Broadband service

MKTG-89 - HFC - TP-Link WR841N - 13.11.2018

Troubleshooting

If you have followed the setup instructions in this User Guide and attempted all the troubleshooting steps but still cannot get your ACN nbn™ service working, please contact ACN Technical Support on 1300 881 778. Before contacting Technical Support, please have your account number and order number handy and be prepared to outline all the steps attempted to activate this service. Our website provides more information on our Technical Support operating hours and contact methods.

Logins and Passwords

The table below outlines the required username and password format for your Internet connection and Online Tools.

For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent Business Owner (IBO), please visit www.acnpacic.com

For further information regarding features and technical support visit : www.acnpacic.com/knowledge-base

Dead-On-Arrival (DOA) and Early Life Failure (ELF)

We will arrange to replace your TP-LINK Wireless Router (“Product”) if it fails within 14 days from the date of purchase. This period is kown as the Dead on Arrival/Early Life Failure (“DOA/ELF”) period. Please refer to the Warranty Claims section to learn how to make a claim in these circumstances. If the Product fails outside the DOA/ELF period, please also refer to the Warranty section of this guide.

Warranty

Subject to the conditions of this limited warranty (“Warranty”), ACN warrants your TP-LINK Wireless Router (“Product”) to be free from defects in design, materials and workmanship at the time of its original purchase by you. The Warranty is valid for a period of 24 months (“Warranty Period”) from the original date of purchase of the Product.

If during the Warranty Period, this Product fails to operate under normal use and service, due to defects in design, materials or workmanship, ACN will either repair or replace, at our option, the Product in accordance with the conditions stipulated herein.

ACN reserves the right to charge a handling fee if a returned Product is found to not be under Warranty according to the conditions below.

Conditions

This Warranty does not cover mechanical damage caused by misuse, abuse, impact or accident or damage caused to the Product or damage caused by liquids, lightning, power surges (ACN recommends you obtain surge protection for your electricity supply), theft, or heat damage sustained from the stacking of electrical equipment on or in close proximity to the Product.

This Warranty does not cover you changing your mind about purchasing the Product. The Warranty is not transferable and does not cover any ACN services nor does the Warranty Period recommence upon receipt of any replacement unit sent to you by ACN. If you hack the rmware or software installed with the Product or if you tamper with security seals or remove any service covers on the equipment ACN will consider this Warranty voided. The Warranty does not cover any computer viruses obtained from your use of the Product or any ACN services. This Warranty does not cover Product failures which have been caused by use of accessories or other peripheral devices which are not ACN branded original accessories intended for use with this Product.

Equipment models may change over the course of this Warranty. It may be necessary for the replacement unit to be a refurbished unit, a dierent model, and/or from a dierent manufacturer. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used

Service Username Password What is it used for Example

MyAccount Your MyAccount username is your

9 digit ACN Custome r ID. This will be sent to you in yo ur ACN Order

Conrmation email

This is an automatically generated password and will be sent to you as part of your ACN Orde r

Conrmation email

Your MyAccount usernam e and password enables you to lo gin to MyAccount - (ACN Self He lp Portal) to manage your s ervice.

Username: 1000000001

Password: 8 character passwo rd

WiFi Your Wi-Fi user name is the SSID which

is on the label at the bottom of your modem

Your Wi-Fi pass word is the Wireless password which is on the label at the bottom o f your modem

To connect wireless devices to your Broadband connection

Wi-Fi Username:

TP-LINK_XXXXXX

Wi-Fi Pass word: 1234###

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User Guide

Set up your new ACN nbn™ Broadband service

MKTG-89 - HFC - TP-Link WR841N - 13.11.2018

to repair the goods. ACN conrms that any replacement Product sent to you will be of merchantable quality and functionally similar to the

original Product supplied.

Warranty Claims

Should your Product fail within the DOA/ELF Period or the Warranty Period you will need to contact ACN’s Customer Service Team on 1300 881 778 to describe the defect. ACN will then issue you with a prepaid return courier satchel for you to return the device for testing purposes. ACN will not be liable for any expenses you incur in relation to any DOA/ELF or Warranty claim.

The return satchel is pre-labelled with our return address which is:

BMS Technology Pty Ltd

107 Wright Street

ADELAIDE, SA 5000

Please note that some of your personal settings, content and other information and stored data may be lost when the Product is repaired or replaced. Due to applicable law, other regulation or technical restrictions, ACN will not make a back-up copy of your information.

ACN does not take responsibility for any lost information of any kind and will not reimburse you for such loss. You should always make back-up copies of all the information stored on the Product before handing it in for repair or replacement.

You will need to comply with any other return procedures stipulated by ACN as published or explained at the time of the claim. If a defect exists and a valid claim under the Warranty is received by ACN after the rst 15 days following the expiry of the Warranty Period, ACN is entitled to charge for any reasonable shipping and handling costs made in connection with the repair or replacement of the Product.

ACN respects your rights as a consumer. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing contained in this Warranty shall be read or applied so as to exclude, restrict or modify the application of applicable provisions of Australian Consumer Law, including Consumer entitlements described in the Competition and Consumer Act (as amended), or any relevant State or Territory statute which by law cannot be excluded, restricted or modied.

To the extent that any such statute permits ACN to limit our liabilities to compensate or indemnify you or any other person for breach of an implied guarantee, condition or warranty, our respective liabilities for such breach shall be limited to, at our option: (a) the replacement of the Product or the supply of an equivalent Product or payment of the cost of replacing the Product or acquiring an equivalent Product; or (b) the repair of the Product or payment of the cost of having the Product repaired.

Standard Form of Agreement

Important Customer Information: Your Rights and Obligations.

For the complete terms and conditions which apply to the supply of the Product and ACN services, and which set out your rights and obligations, please refer to ACN’s Standard Form of Agreement

(SFOA), available on our website: www.acnpacic.com

Further Information

For the latest rate plans, products and services visit:

www.acnpacic.com

For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent Business Owner (IBO), please visit www.acnpacic.com