User Manual
Revision 4.2c2 (October 2019)
Translated Version: English
Original version: German
www.orpc.com
ACL Medical Display
Series OR-MD®
Made in
Germany
1 1General Instructions
2 2Classification and Intended Use
3
3.1
3.2 6Safety Instructions
3.3
3.4
4 9Operation
4.1 9Operation Panel
5
5.1
5.2
5.3
5.4
5.5
5.6 14Environmentally Correct Disposal
6 15Getting in Contact with the Manufacturer
Setting Up and Starting Up
Connecting the Cables and Other Units
Electromagnetic Compatibility (EMC)
Graphical Symbols
Servicing
Tips for Care and Hygiene
Maintenance Intervals and Wear Parts
Faulty Signals and Alarm Signals
Repairs
Instructions for Transporting ACL Units
3
5
7
8
10
10
11
11
12
13
7 15Imprint
8
8.1
8.2
8.3
8.4
8.5
8.6
8.7
9 20Data Protection
Warranty and Guarantee
The Warranty
The Guarantee
Scope of and Performing Services
The Service Procedure
Disclaimers
Other Services
Applicable Law
16
16
17
18
18
19
20
20
www.orpc.com
1 General Instructions
Congratulations on purchasing your new ACL OR-MD®. You have decided on a state-of-the-art quality product from a
next-generation manufacturer. These instructions will give you a general idea of the steps you have to take for starting
up and operating this display system. Please read it even if you are familiar with operating display systems.
This documentation might contain technical inaccuracies and typographical errors, although its information is updated
and adapted regularly. We have put great efforts into providing you with correct and generally understandable information, although the manufacturer cannot assume any liability for any errors that might be here. We reserve ourselves the
right to make changes in or improve the products described and we are particularly grateful for any suggestions for
improvements, indicating any errors and any constructive criticism.
®
We will use the term “unit” to designate the OR-MD
xx model manufactured by ACL GmbH.
figure: OR-MD® 21 with optinal desk stand
1
2 Classification and Intended Use
The unit is designed for displaying data such as patient information inside and outside of operating theaters, intensive-care wards and similar areas of application. It is intended to assist a signal source device without a display or as its
alternative display.
Following Section 6 of DIN EN 60601-1:2013 the unit is classified as below:
6.2 protective class I unit
6.3 see IP label on your unit, depending on your model IP20 or IP31
An optional IP54 upgrade is available on request for all models.
6.4 This unit is not intended for sterilization.
6.5 It is not intended for operating in an environment with enriched oxygen.
6.6 This unit is suited for permanent operation.
Third-party equipment may be connected in consideration of the restrictions in section 3.1.
The unit is considered as professional ME-Equip according to DIN EN 60601-1-2:2016, paragraph 3.23.
It not is allowed to simultaneously touch the patient and pins of signal input/output components when connecting the
unit to other devices.
The unit can be used within the patient environment.
This unit is not suited to be used in direct contact with the patient.
The patient is not supposed to operate or maintain the unit.
Furthermore, it is not allowed to use this unit in private households.
The unit is not protected against explosions.
Only instructed expert personnel may install, operate and maintain the unit.
There is no information required for activities that should avert damage to humans, animals or environment.
2
www.orpc.com
3 Setting Up and Starting Up
The unit has been cleaned before leaving our production facilities. However, the units are neither sterile nor disinfected
on arrival due to transport conditions and packing. Advices for initial cleaning can be found at section 5.1.
Make sure that the unit and its accessories are complete with the attached delivery note.
Keep the original transport box and packaging in the event that it might have to be transported back (this does not apply
to units with on-site service).
We have used a mounting solution compatible to the VESA-100 standard into the backside of the unit to flexibly and
independently integrate the it into a wide variety of environments and applications. Various manufacturers offer a whole
series of adapters or installation solutions for this. If you want, we can offer you customized installation solutions.
The unit may only be operated in an upright position (do not operate it in any direction at an inclination of more than
30° from the norm). The only unit that may be operated with a screen rotated at 90° (portrait mode) are those specially
designated as such (i.e., portrait models). It is not allowed to operate it in impermissible positions (reversed and lying on
its head, back or display) because this may damage the unit.
Only use the screws supplied and always use all fastening screws (orange) for correct and save assembly.
3
Furthermore, it is necessary to ensure appropriate unit ventilation to protect it from overheating and for reliable and
continuous operation. This is the reason why the unit should not be put in a place or under conditions where it is not
possible to offer sufficient ventilation for the unit’s housing surfaces. Finally, it is not allowed to place or suspend objects
or materials on the unit to prevent heat accumulation or an interruption of the air circulation and to protect the unit’s
mounting from excessive loads.
All service cables should be laid to make sure that nobody steps on them, trips over them or can put heavy objects on
them to prevent the hazard of injury and damage to the unit. Make sure that there is a fixed location and/or stable
suspension.
If you have chosen the remote control option for your unit you should ensure to keep the IR-receiver within the operating panel freely accessible.
The industrial protection class of your unit can be upgraded up to IP65. If you have chosen this optional upgrade, one of
the central elements of the IP65-sealing is the cover for the connector interface on the lower side of the unit. Connect all
the required cables to the unit and insert them into the rubber sealings (blue) delivered with the unit. Insert the sealings
into the cover. Finally, fix the cover to the unit’s housing like indicated on the drawings below (orange).
4
www.orpc.com
3.1 Connecting the Cables and other Units
Only use the supplied cables.
Start off by connecting the potential equalization cable (special greenish-yellow marking) to ensure a sufficient potential
equalization between the unit and the user. The unit should not be operated in medical areas without connecting up
potential equalization.
Check to see whether your power grid has the correct voltage and frequency before connecting the unit to the mains
(refer to the nameplate on the housing). Afterwards, connect all of the needed cable connectors (such as mains cable,
keyboard, mouse, serial cables, USB and network) to the unit. To prevent the risk of electrical shock, this unit may only
be connected to a supply system with a protective earth. Attaching strain reliefs to the unit is not necessary for the
customer.
If you want to completely disconnect the unit from the power system, turn off the mains switch or pull the power plug
from the outlet or. Never pull on the cable and always hold onto the plug of the cable when disconnecting the power
system connections. Do not set up the unit under conditions that impede the disconnection from the mains.
When creating an electrical connection with other devices or when operating the unit at a mobile multiple outlet,
compliance to the latest version of DIN EN 60601-1 has to be ensured. To maintain conformity in this case so-called
“decoupled connectors” are available optionally. Data can be transferred through this galvanic isolation without any
direct electrical contact. From the electrical point of view the connection of medical equipment on these decoupled
connectors is admissible.
Furthermore, a functional unit is created by exchanging data with other devices, especially if this functional unit is
intended to be used for medical purpose (i.e. unit is controlling infusion pumps or applied parts are connected). Validity
of any assured properties nor conformity to standards for the unit cannot be expanded to the newly created functional
unit. Instead, the party which is placing this unit on the market or in the clinical environment is responsible for its
conformity with all applicable standards.
Furthermore, there might be unforeseeable interactions or even malfunctions on one or both units if the unit is connected to other units.
We would be glad to provide technical support and resolve unanswered questions.
Figure: Example of a connector interface on the lower side of your OR-MD
Available connectors will vary depending on the configuration you have chosen for your unit.
®
5
3.2 Safety Instructions
Please comply with the safety instructions compiled below to prevent fire, electrical shocks, injuries and damage to the
unit.
Protect the unit from exposure to strong infrared radiation like i.e. direct impact of sunlight.
Protect the unit from strong magnetic fields like the field close to a MRI.
Protect the unit from exposure to strong electromagnetic radiation. Operation close to HF surgery equipment is allowed
for units with optional cable cover as long as the minimum distances listed in Abschnitt 3.3 are maintained.
Protect the unit from exposure to strong ionizing radiation like i.e. the radiation at a C-arm on X-ray devices.
Furthermore, the unit shall be protected from strong impacts and ongoing vibrations.
The unit may only be operated under the following ambient conditions:
Storage
-10 to 60°C
5 to 70%
non-condensing
0 to 12.192m
0 to 40.000ft
Temperature
Humidity
Altitude
Operating
0 to 40°C
*1
10 to 90%
non-condensing
0 to 3.048m
0 to 10.000ft
Pressure 105 to 70kPa 105 to 19kPa
Store the unit for three hours at the new operating location before commissioning if a difference in temperature of 10°C is
exceeded. The unit might be damaged due to fast changes in temperature (i.e. by condensed water).
Prevent the unit from showing the same screen content over a longer period of time because TFT displays might have
after images due to the image-sticking effect. Use the Display Off function key to turn the display off if you do not use
the unit for a longer period of time (this does not have any impact on the running programs or functions of the unit). A
LED in the operating panel indicates the fact that the display is deactivated. Alternatively a screensaver could be used.
6
www.orpc.com
3.3 Electromagnetic Compatibility (EMC)
Emissions Test Electromagnetic Environment - GuidanceCompliance Level
RF emissions
CISPR 11
RF emissions CISPR 11
Harmonic emissions
IEC 61000-3-2
Voltage fluctuations/flicker emissions
IEC 61000-3-3
Using other cables than the original ones may affect the EMC. It may also affect the compliance of limiting values assured
on delivery.
Output cables, intended for a direct connection to outdoor wiring, are not covered by the assured EMC characteristics of
the unit. Herefore, additional inspections might be necessary.
Group 1 The unit uses RF energy only for is internal function.
Therefore, is RF emissions are very low and are not likely to
cause any interference in nearby electronic equipment.
Class B
Class D The unit is suitable for other use than in domestic
establishments. The unit is suitable to be directly
connected to the public low-voltage power supply network.
complies
Mounting the unit close to other electrical devices may cause interference effects on both devices. A sufficient distance or
shielding between these devices shall be ensured.
The unit is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. The
user of the unit can help to prevent electromagnetic interference by maintaining a minimum distance between portable
mobile RF communications equipment (transmitters) and the unit, according to the maximum output power of the
communications equipment, as shown below.
transmitter max. output
in W
0.01 0.12
0.1 0.37 0.37
1 1.17 1.17
10 3.69 3.69
100 11.67 11.67
For transmitters rated at a maximum output power not listed above, the recommended separation distance (d) in meters
(m) can be determined using the equation applicable to the frequency of the transmitter, where:
- P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer;
- U1 is the maximum strenght of frequency fields according to IEC 61000-4-6 ist (3V RMS outside the ISM band,
6V RMS in the ISM- and amateur radio band);
- E1 is the maximum strenght of frequency fields according to IEC 61000-4-3.
Note: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and
reflection from structures, objects and people.
separation distance according to frequency of the transmitter
in m
150kHz to <80MHz
5.3
d
=
P
U
1
80MHz to <800MHz
5.3
d
=
0.12
P
E
1
800MHz to 2.7GHz
7
d
=
0.23
0.74
2.33
7.38
23.33
P
E
1
7
3.4 Graphical Symbols
The signs and symbols below may have been used on your unit depending upon the equipment furnished on your
product:
Symbol Source
MEDICAL - GENERAL MEDICAL EQUIPMENT
AS TO ELECTRICAL SHOCK, FIRE AND MECHANICAL HAZARDS ONLY
E500364
ANSI/AAMI ES60601-1: A1:2012, C1:2009/(R)2012 und A2:2010/(R)2012,
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
international protection marking
general mandatory sign
instructions available in the manual
Meaning
CE symbol
IN ACCORDANCE WITH
CSA CAN/CSA-C22.2 NO. 60601-1:14
EAC symbol
FCC ID: 2AUWB1
2006/95/EG
Annex III
or
Underwriter Laboratories LLC
CU TR 004/2011
47 CFR Part 15
IEC 60529
ISO 7010-M001
ISO 7010-M002
do not touch none
direct current
IEC 60417-5031
93/42/EWG
Annex XII
and
alternating current
connection to or
disconnection from the mains
protective earth
potential equalization connection
manufacturer
date of manufacturing
WEEE
barcode scanner
RFID scanner -
ACL driver set -
IEC 60417-5032
IEC 60417-5007 and IEC 60417-5008
IEC 60417-5019
IEC 60417-5021
ISO 15223-1
ISO 15223-1
2002/96/EG
Annex IV
-
8
www.orpc.com
4 Operation
You can use the Standby button to turn the unit on and off. This does not disconnect the power supply from the mains
though.
Your unit is equipped with a capacitive operating panel. You can simply touch the glass pane above the symbol to trigger
the key. To prevent the panel from trigger events during wipe disinfection you need to hold your finger on a key for at
least 0.3.
4.1 Operating Panel
The unit operates with the operating panel on the front. The key and LED layout varies according to the equipment you
chose for your unit.
The following key functions can be included:
function keys
turn unit on/off - standby
no separation from the mains
call up the OSD menu
navigate the OSD menu
LED displays
red
kein Signal
green
flashing
example figure: OR-MD
ready to operate
unit operating
on
unit in standby
off
not connected to the mains
®
key panel
9
5 Servicing
5.1 Tips for Care and Hygiene
The unit cannot be sterilized.
All kind of wipe disinfectants that are listed below can be used for cleaning the unit. The original list with all active
substances and product names is available on the Website of the “Robert Koch-Institut “with the title “Liste der vom
Robert Koch-Institut geprüften und anerkannten Desinfektionsmittel und –verfahren“ (source: Bundesgesundheitsblatt
12/2013) or from ACL in German.
The active substances in the following table are expected to be harmless for the unit as long as the listed limits are
observed. The table does not represent a medical evaluation of the effectiveness of these substances.
Active Substance
chlorine, organic or inorganic
substances with active chlorine
lye Kalkmilch
The following detergents and agents are unsuitable for cleaning:
- acetone
- citric acid
- cleaning liquids basing on crude oil like petroleum, turpentine or oil
Using cleaning pads, rough sponges and cloths might damage surfaces and sealing material.
Please make sure that the unit is cleaned and disinfected with an appropriate cleanser every time it is sent back for
repair. If you are not able to do so mark the unit as contaminated and use safety foil to seal it twice.
To ensure the necessary health conditions for our employees we reserve ourselves the right to initiate suitable measures
on contaminated units at your costs or to refuse the unit at all.
max. Concentration
in %
100alcohol 360
8biguanide 360 Incidin Plus
10
8per-compounds 360
6phenol or phenolic derivates 360 Helipur
max. Exposure
in Minutes
360
Example Products
Bacillol
Meliseptol
Incidin perfekt
Optisept
Incidin active
Terralin PAA
®
30 Foam
10
www.orpc.com
5.2 Maintenance Intervals and Wear Parts
All units are designed for 24/7-operation. This is resulting in highest requirements to components and materials. To
ensure the reliable operation under these harsh conditions we recommend to replace the following components
prophylactically:
Component
grommets in
cable cover
We would be glad to submit an offer for these maintenance tasks.
No consumables are required.
Exchange After Note
30.000 hours of operation
if necessary
no pretreatment requiredPanel
clearly visible abrasion indicates the need to change
the grommets
5.3 Faulty Signals and Alarm Signals
Shut the unit down if you discover any mechanical damage to the housing, display or service cables. You should have
service check the unit in this case because operating the unit with damaged components can cause further damage.
Disconnect the unit from the network immediately in the following cases and get in contact with the manufacturer or
authorized service technician:
- unusual odor or smoke
- a high level of heat escaping from the unit
- damage to the power cable or plug
- faulty unit functioning although you followed the operating instructions
- substantial changes in the unit’s behavior that indicate that it needs service
- mechanical damage to the unit or its frontal glass plate (such as due to a fall)
- unusual noises from the unit during operation
Restart the unit in the following situations and check the environment for strong sources of EMC radiation and for any
non-conformities with the minimum distances from transmitters listed in section 3.3:
- picture interferences
- short sporadic signal loss
- key panel triggered without user interaction
The unit does not have an alarm system.
11
5.4 Repairs
Diligent testing of the unit is guaranteed by the manufacturer. He is responsible for safety-related characteristics within
the legal limits only if repairs and modifications are performed by personnel authorized and trained or supervised by ACL
and if the unit and its accessory are used according to the rules of the intended use. Therefore, there are warranty seals
on or in your unit. Once a seal is broken an expiring warranty has to be assumed. Service personnel may be trained and
certified by ACL only.
After being trained by ACL GmbH you can execute the agreed service activities, for example exchanging several components, on your own. Please contact the manufacturer at the address in section 6 for training and advisory as well as the
service manual.
Incorrect repairs are a safety risk. You should not apply your own setting or adjusting methods if they do not comply with
the unit’s specifications or use components not supplied or approved by ACL GmbH because that might damage the unit.
Finally, it is not allowed to make any changes or modifications in the unit or take actions to boost performance beyond
the original settings without the manufacturer’s permission.
There is one fuse for every phase of your unit. It’s characteristics are:
Manufacturer
Model
Operating Voltage
Ampere Rating
Characteristic
Breaking Capacity
To change a fuse remove the cover (orange) on your mains filter like indicated on the picture. Thereafter, you can remove
and replace your fuse.
Schurter AG
5x20mm SPT series
250 VAC
4A
T
1,5 kA @ 250 VAC
10 kA @ 125 VAC
12
www.orpc.com
5.5 Instructions for Transporting ACL Units
Please use ACL transport systems only to avoid any damages due to transportation conditions. If you need an appropriate
transport system, we can send you all required materials for your unit at net costs.
Components might be damaged if improper transport systems are used. Therefore, please take care of a careful handling
during loading and transporting processes. Ensure the compliance with the transport conditions described in the unit’s
manual and on the transport label.
Choose the appropriate transport box depending on the model name on the type plate:
OR-MD® 15 to OR-MD® 24 OR-MD® 27 and OR-MD® 32
Remove all cables, mounting systems and other
accessories.
Remove all cables, mounting systems and other
accessories.
Place the unit between the swing foils. Press both
swing foils onto each other. The unit shall not have any
space to move between the foils.
Place the accessory box on the upper swing foil.
Use a knife to cut down all four carton corners until
the swing foils have no room left for movements inside
the carton.
Close the carton.
Attach the airbags to two opposing sides of the unit
and place it in the carton.
The carton shall be fixed with tension straps onto a
pallet in an upright position. Transporting the carton in
a lying position might damage the unit!
The carton must not be larger than the pallet.
13
5.6 Environmentally Correct Disposal
This section applies for returning old electrical and electronic equipment in the countries of the European Union.
Users of electrical and electronic equipment are obliged to collect old equipment separately. Old electrical or electronic
equipment may not be disposed of together with the unsorted domestic refuse (residential waste) because separate
collection is the prerequisite for re-use, recycling and using old electrical or electronic equipment to drive down resource
utilization.
Please get in contact with the manufacturer at the address given in Section 6 or with an authorized disposal company for
returning your old units. We would be glad to advise you as to the options for disposing of your ACL unit.
Return can be refused for old equipment that constitutes a risk to human health or safety due to contamination during
usage.
The Directive of the European Union states that electrical or electronic units designated with one of the symbols below
may not be disposed of with residential waste.
returning batteries:
The directive of the European Union states that batteries designated with one of the symbols below may not be disposed
of with residential waste. The chemical symbol for the heavy metal contained in it is given below the trash dumpster
with batteries containing pollutants.
Cd cadmium
Hg mercury
Pb lead
14
6 Getting in Contact with the Manufacturer
You can get in touch with us at the following address:
ACL GmbH
Apelsteinallee 5
04416 Markkleeberg
Germany
phone: +49 (341) 23078 - 0 8 a.m. to 5 p.m. Monday-Friday
fax: +49 (341) 23078 - 99
email: service@acl.de
website: www.orpc.com
7 Imprint
www.orpc.com
Copyright
© 2018 ACL GmbH
No part of this manual may be reproduced in any form (printing, photocopy, microfilm or any other process) without the
prior written permission of the manufacturer or processed, copied or disseminated using electronic systems. We reserve
ourselves the right to make modifications in terms of technical progress. All copyrights shall be reserved to ACL GmbH. All
rights reserved.
Editor
ACL GmbH
Apelsteinallee 5
04416 Markkleeberg
Germany
www.orpc.com
Amtsgericht Leipzig, HRB 13844
VAT-ID: DE 191 570 067
Trademarks
The trademarks used are the property of each of their owners.
All rights reserved, in particular for patents, utility models and registered designs. We reserve ourselves the right to
supply options and technical modifications reserved. The designations given in this document can be brands or registered trademarks whose utilization by third parties for their own purposes may infringe upon the rights of the holder.
Product images may differ from the original product.
15
8 Warranty and Guarantee
Thank you for purchasing a quality product from ACL GmbH. We have developed our products to meet high technical and
quality standards. To maintain this quality, there are some assurances that you as a customer are entitled to claim in the
event of material or processing faults in the product you have purchased. We will use the terms guarantee, warranty and
service to describe the differences between those assurances.
“Warranties” correspond with the legal claims on product liability of the country in which you have bought your unit first
from ACL GmbH.
The “guarantee” granted establishes ACL GmbH’s own voluntary obligation as the manufacturer towards first-time
purchasers of new units. This guarantee does not extend to units that are bought as used units.
The term “service” is used through this section to state generally applicable items of information on both, guarantee and
warranty.
You can find the precise type and term of guarantee or warranty for your ACL product in the description on your original
invoice and original delivery note.
You cannot assert any other or more extensive claims from the guarantee than those described here. Regardless of this,
there may be guarantees of ACL sales partners or other third parties along with this manufacturer’s guarantee that you
can also assert against them.
8.1 The Warranty
The warranty period is 24 months and the warranty commences on the day that a customer of ACL purchases the product
for the first time (the date of the original invoice or the date of the original delivery note). Please bear the fact in mind
that you can only assert claims when you submit the original purchase voucher or original delivery note. This is the
reason why you should always store these documents. The unit’s designation and the unit’s serial number have to be
noted on the invoice/delivery note.
If you purchased your unit in one of the countries that the guarantee laws does not have a regulation for, you can see
the type of guarantee and term of the guarantee in the invoice or delivery note from the first-time sale of the product to
a final customer.
Furthermore, you have to assert warranty claims to ACL GmbH or the responsible sales or service partner without delay
after discovering the fault. This manual contains a list of important phone numbers in section 6 and you can also find a
current list of important phone numbers and contact persons on our website at www.or-pc.com.
16
www.orpc.com
8.2 The Guarantee
Finally, there is the possibility of purchasing services from ACL GmbH and its sales partners for an additional price to
expand the scope and term of the guarantee. These are the available types of guarantee:
bring-in guarantee
The customer brings the defective unit to a qualified ACL service point in consultation with ACL GmbH. In the event
bringing the guarantee into operation, ACL GmbH shall pay the costs for the worktime accumulating and the material or
replacement part needed. The transport to the qualified ACL service point and back shall be at the customer’s risk and
expense.
limited bring-in guarantee on components
The scope of the guarantee can differ from that of the product that you purchased the component with on the following
components. You can find any existing restrictions in the term of the guarantee for the following components in the
attached guarantee document or original invoice/original delivery note.
external keyboard, mouse, barcode scanner and other connection parts
storage batteries and USV
installation system, mounting device and trolley
Please bear the fact in mind that there might be a separate guarantee from another manufacturer for some components.
Please do not hesitate to get in contact with the address specified in Section 6 if you have any questions.
guarantee with on-site service
The customer reports a defective unit to ACL GmbH by email or phone. If ACL GmbH cannot correct the malfunction on the
phone, an ACL service partner will repair the fault at the customer’s location.
Please do not hesitate to get in contact with us for questions on the service territory. We have attached a list of phone
numbers to your product and you can also find a current list in internet under www.or-pc.com. In the event bringing the
guarantee into operation, ACL GmbH shall pay the costs for the working time, travel time, any necessary transport and
material or replacement part needed. Beyond this, if the guarantee with on-site services provides for a certain reaction
time, the service partner generally arrives on the customer’s premises in this time.
Any further claims of the party entitled to the guarantee beyond those explicitly specified in these guarantee conditions
shall be ruled out to the extent that ACL GmbH has a mandatory legal obligation or liability pursuant to the applicable
national law. This shall particularly extend to claims to compensation for consequential damage, lost profit, lost data,
lost information or damage due to an interruption to operations.
17
8.3 Scope of and Performing Services
In the absence of other regulations, the service includes all material and processing faults occurring for the specific term
of the guarantee. Maintained services neither extend the guarantee nor warranty period, nor do they set a new period in
motion. The period for installed replacement parts ends with the guarantee or warranty period for the entire unit.
Defects are excluded from the guarantee that result from anything else than proper operation where proper operation
means operating the product under the conditions described in the operating instructions or product documentation. The
guarantee restricts itself to manufacturing the hardware performance features and the state that the original product had
before the defect.
It shall be sufficient that the product affected complied with the test requirements in conformity with ACL's specifications
for the original product in conformity with the product data sheet. ACL GmbH’s service does not constitute restoring
customer data or software.
The Service is done by repair or replacement at ACL GmbH’s choice within the conditions above. Defective components are
replaced with new or as-new components in the event of material and/or processing faults or the entire product may be
replaced with the same or a functionally equivalent product. In any event, the value of the service shall be restricted to
the value of the faulty product.
The defective components removed from a product in the framework of an event bringing the service into operation shall
become the property of ACL GmbH.
Finally, ACL GmbH or authorized service partners shall provide services at the work times set locally that may vary based
upon national or regional customs.
8.4 The Service Procedure
If errors according to section 5.3 have occurred, in case of a complaint, when the unit is damaged or in case of return due
to routine testing or modification we have enabled a process to ensure processing as fast as possible as well as a clearly
identification of your unit.
Please choose one of the following ways establish a contact with us:
1 - Website
Please visit our Website and fulfill the form at the Support/RMA section as completely as possible:
https://www.orpc.com/en/support/
18
www.orpc.com
2 - Phone
Please contact us at the phone number from section 6. We will need the following information:
- your name and a phone number or mail address where you can be reached
- the serial number of your product
- if the unit is bought from a vendor: the model designation and article code of the product, the date and name
of the vendor you have bought the unit from
- a brief description of the problem
- an address we should send the unit to, once it is repaired
- optional: a process number that we will use in all related documents
3 - Fax
Please contact us at the fax number from section 6. Please ensure that the information above are part of the fax, if
possible.
Afterwards you will get a reply via eMail from our service department containing your RMA process number as well as
queries from our service team if a problem needs to be specified. Disinfect the unit. Send it back to ACL GmbH considering the hints from section 5.5. Add the process number on the shipping package or add the printed ACL answer email to
your shipment.
Your RMA-process will be dealt with after arriving at ACL GmbH. You can request the current status of your RMA-process
anytime. Therefore, please have your process number ready.
Furthermore, we always recommend securing data when using computer hardware or software and it is absolutely
necessary to save data before service activities because we cannot ensure in every case that data is not lost at the service
call. Please also bear the fact in mind that you as the unit’s user bear the exclusive responsibility for complete data save
including the application and operating system software. ACL GmbH’s liability shall be explicitly ruled out for data and
information losses when performing the guarantee.
8.5 Disclaimers
Following states are not part of the service:
- insignificant errors or departures from the product quality that are irrelevant to the unit’s value and intended
purpose
- providing and installing BIOS, driver or software updates/upgrades
- resetting safety functions or erasing passwords
- saving or restoring customer data or software
- re-installing software/operating systems that cannot run any longer (such as by deleting files relevant to the
unit, faulty system settings or malware)
- running integrated, loaded or supplied software without interruptions or faults and the quality, performance,
marketability or suitability of said software or your product documentation for any purpose even if it was
delivered together with an ACL product
- wear and tear on all wear parts described in manual
- consumables
- replacing used batteries and decreasing storage battery capacity
- pixel faults on screens within the acceptance level as agreed in the order documents
19
Furthermore, the service does not include diagnosing and rectifying malfunctions caused by:
- customers or third parties using or handling the unit improperly or inexpediently (such as screen breakage,
damage to the mechanism or housing and defective cables or plugs)
- damage during shipment, if the device was sent back to ACL by the customer ignoring the transport instructions
like i.e. indicated in section 5.5
- actions that do not satisfy the requirements of the products manual
- repairs, settings or changes on the unit or its accessories by no authorized personal
- overclocking and other performance boosts without manufacturers permission
- running software with hardware requirements above the capabilities of the unit
- force majeure (such as lightning striking, floods or wars)
- extraordinary environmental influences (such as excess voltage or magnetic fields) or other circumstances beyond
the control of ACL GmbH.
The guarantee claim shall expire
- if ACL products have or are used with parts, components or peripheral units not approved by ACL GmbH for the
specific application
- if services/repairs or other modifications to the product are carried out by persons not authorized by ACL GmbH
(warranty seal broken)
unless the defect can be proven not to have been caused by these events or be their consequence.
8.6 Other Services
In this framework, we would like to point out the option of purchasing an extension to the scope of the guarantee/customer service for your ACL products in accordance with your personal needs. You can get more detailed information on
this directly from ACL or our sales partners. ACL guarantee extensions shall be subject to the conditions described in this
document that others may be added to. You will be handed out the conditions applying to ACL guarantee extensions
when you purchase your unit or they are available from ACL GmbH.
8.7 Applicable Law
This guarantee shall be subject to the applicable law in the country where the final customer first purchased the product
from the dealer and it shall be interpreted in agreement with it. The convention on treaties for the international sale of
goods shall not apply.
9 Data Protection
We would like to point out to you that data surveyed from you when drawing up or processing the order are electronically
recorded, processed and analyzed and are used for the purpose of quality assurance. We assure you that this data is
treated pursuant to the DSGVO. We would be glad to notify you at your request and at no charge whether and what
personal data we have stored on your person. You can call us and notify us at any time if in any specific case you do not
want your personal data to be stored. A complete data protection declaration can be found on the website listed in
section 6.
20
www.orpc.com
ACL GmbH
Apelsteinallee 5, 04416 Markkleeberg, Germany
Phone +49 341 230 78-0
Fax +49 341 230 78-99
Email info@acl.de
Website www.orpc.com
www.orpc.com
No reproducing in any form of this manual, in whole or in part, may be made without written authorization from ACL GmbH.
All rights reserved. © 10/2019
Subject to change without notice.
Loading...