Acer R910 User Manual
Acer Altos R910 Series
User’s Guide
Copyright © 2006 Acer Incorporated
All Rights Reserved.
Acer Altos R910 Series
User’s Guide
Changes may be made periodically to the information in this publication without obligation
to notify any person of such revision or changes. Such changes will be incorporated in new
editions of this manual or supplementary documents and publications. This company makes
no representations or warranties, either expressed or implied, with respect to the contents
hereof and specifically disclaims the implied warranties of merchantability or fitness for a
particular purpose.
Record the model number, serial number, purchase date, and place of purchase information in
the space provided below. The serial number and model number are recorded on the label
affixed to your server. All correspondence concerning your unit should include the serial
number, model number, and purchase information.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in
any form or by any means, electronic, mechanical, photocopy, recording, or otherwise,
without the prior written permission of Acer Incorporated.
Acer Altos R910
Model Name :
Part Number:
Purchase Date:
Place of Purchase:
Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product
names or trademarks are used herein for identification purposes only and belong to their
respective companies.
iii
Notices
FCC notice
Class A equipment
This device has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed
and used in accordance with the instructions, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the user will be required to
correct the interference at personal expense.
However, there is no guarantee that interference will not occur in a particular
installation. If this device does cause harmful interference to radio or television
reception, which can be determined by turning the device off and on, the user
is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the device and receiver
• Connect the device into an outlet on a circuit different from that to which
the receiver is connected
• Consult the dealer or an experienced radio/television technician for help
Notice: Shielded cables
All connections to other computing devices must be made using shielded cables
to maintain compliance with FCC regulations.
Notice: Peripheral devices
Only peripherals (input/output devices, terminals, printers, etc.) certified to
comply with the Class A limits may be attached to this equipment. Operation
with noncertified peripherals is likely to result in interference to radio and TV
reception.
iv
Caution! Changes or modifications not expressly approved by the
manufacturer could void the user’s authority, which is granted by
the Federal Communications Commission, to operate this server.
Use conditions
This part complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Notice Canadian users
This device does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the interference-causing equipment standard
entitled “Digital Apparatus” ICES-003 of the Canadian Deparmment of
Communications.
Laser compliance statement
The DVD-ROM drive in this server is a laser product. The optical drive’s
classification label (shown below) is located on the drive.
CLASS 1 LASER PRODUCT
CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO
BEAM.
Important safety instructions
Read these instructions carefully. Save these instructions for future reference.
1 Follow all warnings and instructions marked on the product.
2 Unplug this product from the wall outlet before cleaning. Do not use
liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
3 Do not use this product near water.
4 Do not place this product on an unstable cart, stand, or table. The product
may fall, causing serious damage to the product.
5 Slots and openings on the back or bottom side of the chassis are provided
for ventilation; to ensure reliable operation of the product and to protect
it from overheating, these openings must not be blocked or covered. The
openings should never be blocked by placing the product on a bed, sofa,
rug, or other similar surface. This product should never be placed near or
over a radiator or heat register, or in a built-in installation unless proper
ventilation is provided.
6 This product should be operated from the type of power indicated on the
marking label. If you are not sure of the type of power available, consult
your dealer or local power company.
7 Do not allow anything to rest on the power cord. Do not locate this
product where persons will walk on the cord.
8 If an extension cord is used with this product, make sure that the total
ampere rating of the equipment plugged into the extension cord does not
exceed the extension cord ampere rating. Also, make sure that the total
rating of all products plugged into the wall outlet does not exceed the fuse
rating.
9 Never push objects of any kind into this product through the chassis slots as
they may touch dangerous voltage points or short out parts that could
result in a fire or electric shock. Never spill liquid of any kind on the
product.
10 Do not attempt to service this product yourself, as opening or removing
covers may expose you to dangerous voltage points or other risks. Refer all
servicing to qualified service personnel.
11 Unplug this product from the wall outlet and refer servicing to qualified
service personnel under the following conditions:
a When the power cord or plug is damaged or frayed
b If liquid has been spilled on the product
c If the product has been exposed to rain or water
v
vi
d If the product does not operate normally when the operating
instructions are followed. Adjust only those controls that are covered
by the operating instructions since improper adjustment of other
controls may result in damage and will often require extensive work
by a qualified technician to restore the product to normal condition.
e If the product has been dropped or the chassis has been damaged
f If the product exhibits a distinct change in performance, indicating a
need for service.
12 Replace the battery with the same type as the product's battery we
recommend. Use of another battery type may present a risk of fire or
explosion. Refer battery replacement to a qualified service technician.
13 Warning! Batteries may explode if not handled properly. Do not
disassemble or dispose of them in fire. Keep them away from children and
dispose of used batteries promptly.
14 Use only the proper type of power supply cord set (provided in your
accessories box) for this unit. It should meet the following criteria:
• An IEC 320 C13 connector to plug into the power supply on the server.
• For North America or similar electrical distribution systems: UL listed/
CSA certified, 16/3 type SJT/SO, with NEMA 6-15P SPT-2, or equivalent
attachment plug.
• For Europe or similar electrical distribution systems: VDE certified or
HAR rated 250V, 3 x 1.0mm2 minimum conductor size, rather for no
less than the product ratings.
• Maximum length is 14.76 feet (4.5 meters).
Notices iii
FCC notice iii
Laser compliance statement iv
Important safety instructions v
1 System tour 1
Features summary 3
External and internal structure 7
Front bezel 7
Front panel 8
Rear panel 13
Internal components 16
System boards 17
Mainboard 17
SCSI backplane board 19
Hot-plug memory board 20
System jumpers 22
2 System setup 23
Setting up the system 25
Pre-installation requirements 25
Connecting peripherals 26
Turning on the system 27
Power-on problems 28
Configuring the system OS 29
Turning off the system 30
Contents
3 System upgrade 31
Installation precautions 33
ESD precautions 33
Pre-installation instructions 33
Post-installation instructions 34
Opening the server 35
Removing the front bezel 35
Installing the front bezel 36
Removing the top cover 36
Installing the top cover 37
Removing the CPU air baffle 38
Installing the CPU air baffle 39
Removing the center brace 40
Installing the center brace 41
viii
Removing a memory board air baffle 42
Installing a memory board air baffle 43
Configuring hot-pluggable components 44
Hard disk drives 45
Installing a HDD 46
System fan assembly 47
Power supply 49
Memory board 51
PCI card 55
Configuring cold-pluggable components 57
DVD drive 58
5.25-inch drive 60
Processor 62
Processor core VRMs 66
Memory board 69
DIMM modules 72
PCI card 76
ARMC/3 (optional) or BMC module 77
Configuring integrated SCSI hardware RAID components 79
RAID activation key 80
RAID cache 81
RAID BBU 83
4 BIOS setup 87
Introduction 89
System options menu 90
BIOS setup 96
Using the BIOS menus 98
Main 98
Processor 100
Memory 103
Devices 109
Server Management 117
Security 122
Save, Restore & Exit 124
Upgrading the BIOS 125
5 Troubleshooting 127
Troubleshooting 129
Resetting the system 129
Problems following initial system installation 129
First steps checklist 130
Hardware diagnostic testing 131
Verifying proper operation of key system lights 131
Specific problems and corrective actions 132
Appendix A: Acer Altos R910 rack
installation guide 141
Setting up the system rack 143
System rack installation 145
Vertical mounting hole pattern 146
Installing the system into the rack 147
Appendix B: Memory configuration options 155
Introduction 157
Installation and population order 158
Memory board installation order 158
DIMM module installation order 158
DIMM module population order 159
Memory modes 163
Maximum compatibility 164
Maximum performance 166
Memory sparing 168
Memory RAID 170
Memory mirroring 172
ix
Appendix C: Integrated SCSI hardware RAID
configuration 175
Configuring the integrated SCSI hardware RAID 177
Index 179
x
1 System tour
The Acer Altos R910 is a rack optimized 64-bit
Intel Xeon MP processor-based server system.
The system features redundant memory,
networking, hot-plug PCI slots, standard-based
server management, and server-oriented
embedded I/O. Remote monitoring and
management functions are also included,
providing a new level of user tools for server
administration.
This chapter provides a brief overview of the
system hardware, including illustrations and
component identification.
Features summary
Listed below are the system’s key features:
Processor
• Supports one to four physical processors
• Dual-core Intel
• 64-bit Intel Xeon processors MP with 1 MB L2 cache
• 667 or 800 MHz front side bus
• Hyper-Threading Technology
• Extended Memory 64-bit Technology
• Demand-Based Switching for power savings
• Execute -Disable Bit for hardware support of security features
Chipset
• Intel E8501 chipset (north bridge)
• Support dual front side bus
• Support for hot-plug memory
• Intel IOP332 storage I/O processor
• Includes Intel XScale Technology works in conjunction with
the LSI Logic 53C1030 Ultra320 SCSI controller to support
optional integrated SCSI hardware RAID
• Intel 81801EB I/O Controller Hub 5 (south bridge)
®
Xeon™ processors 7000 sequence
3
Memory subsystem
• Supports up to 64GB of DDR2-400 MHz (PC2-3200) registered ECC
memory modules
• Supports one to four hot-plug memory boards
• Each memory board supports:
- Four DIMM slots
- DDR2 channels with two DIMMs per channel
- Connection through x16 PCI-Express slots
4
1 System tour
• Memory reliability, availability, and serviceability (RAS) features
• Memory mirroring
• Memory RAID
•Memory sparing
• Memory hot-plug
• x8 SDDC (Single Device Data Correction) for memory error
detection and correction
Media storage
• One 5.25-inch device bay supports:
• AIT2 tape drive
• LTO-2 half-height tape drive
• Up to five hot-plug Ultra320 SCSI hard disk drives
SCSI controller
• LSI Logic 53C1030 LVD SCSI controller
• Dual independent Ultra320 SCSI interfaces (internal)
Integrated hardware RAID (optional)
• Supports RAID levels 0, 1, 5, and 10
• Requires RAID activation key (iButton)
• Requires DDR2-400 registered ECC DIMM for RAID cache
• Supports RAID BBU (Battery Backup Unit). Available as an upgrade
option.
Note: After installing the iButton and RAID cache DIMM, the
system BIOS setup allows you to enable the hardware RAID
solution. For detailed installation instructions, see “Configuring
integrated SCSI hardware RAID components” on page 79.
You can also install a RAID BBU to improve fault tolerance by
enhance by protecting data in the RAID cache in the event of
power failure. For more information on how to install a RAID BBU,
see “Installing the RAID BBU” on page 85.
Serial ATA port
• One SATA port (reserved for slim-type DVD drive)
Networking
• Broadcom BCM5704C Gigabit Ethernet Controller with dual ports
PCI I/O
• One hot-plug x8 PCI Express slot
• Three hot-plug x8 PCI Express slots (with x4 throughput)
• One hot-plug 133 MHz, 64-bit PCI-X slot
• Two non hot-plug 100 MHz, 64-bit PCI-X slots
Note: The PCI hot-plug function allows the removal of a standard
PCI adapter from the system without stopping the software or
powering down the unit.
Graphic interface
• ATI Radeon® 7000 video controller with 16MB SDRAM
Baseboard Management Controller
• Integrated Acer BMC module
• IPMI (Intelligent Platform Management Interface) 2.0 compliant
• Supports ARMC/3 (Acer Remote Management Card/3) (optional)
5
I/O ports
• Front
• VGA/monitor port
• Three USB 2.0 ports
•Rear
• Serial port
• External SCSI connector (optional)
• VGA/monitor port
• Two USB 2.0 ports
6
1 System tour
• Two Gigabit LAN ports (RJ-45)
• Server management port (RJ-45)
1
Operating system and software
• Operating system options:
• Microsoft
®
Windows® Server 2003, x64 Edition
• Microsoft Windows Server 2003
• Red Hat Enterprise Linux 4.0
• Red Hat Enterprise Linux 4.0, EM64T
•SUSE
®
Linux Enterprise Server 9.0
• SUSE Linux Enterprise Server 9.0, EM64T
• ASM (Acer Server Manager)
• Easy Build (includes SCSI RAID Configuration Utility)
2
2
Power supply
• Two 220-volts, 1470-watt hot-swap (1+1) redundant power supply
modules
System fan
• Two hot-swap redundant system fan modules
• Two redundant (1+1) fans in each system fan module
1 Reserved for remote management of server. This requires installation of an ARMC/3.
2 For more information on how to install and use ASM and Easy Build utilities, refer
to the manual on the EasyBUILD DVD.
External and internal structure
Front bezel
The front bezel provides an interface for system management via
status LED indicators. The status LEDs on the bezel mirrors the LEDs on
the front panel, indicating HDD activity, LAN1 and LAN2, system status/
fault, power, and ID status. The bezel is detachable to allow access to
the external drive bays, serial and USB connectors, LED indicators, and
the power, reset, and system ID buttons. A summary of the indicators
and components behind the bezel is given in the succeeding section.
7
Item Icon Component Item Icon Component
A HDD (hard disk
drive) activity
indicator
B LAN 1 status
indicator
C LAN2 status
indicator
For details on how to remove the front bezel, see “Removing the front
bezel” on page 35.
D Status/fault
indicator
EPower indicator
F System ID indicator
8
Front panel
Item Icon Component Item Icon Component
A DVD drive bay F6 Reset button
1 System tour
B 5.25-inch drive
bays
C VGA/monitor
port
D NMI button G Hot-swap system fan
E USB 2.0 ports H Hot-swap system fan
F1 HDD (hard disk
drive) activity
indicator
F7 Power button
F8 System ID button
assembly eject
button
modules
I Hot-swap system fan
assembly indicator *
Item Icon Component Item Icon Component
9
F2 LAN1 and LAN2
status indicator
F3 Status/fault
indicator
F4 Power indicator L Hot-plug HDD
F5 System ID
indicator
* The hot-swap system fan assembly indicator lights up amber when a fan module fails.
J Hot-plug HDDs
K Hot-plug HDD
activity indicator
carrier latch
Front panel control button functions
Below table lists the functions of the front panel control buttons.
Item Function
NMI button Puts the server in a halt-state for diagnostic purposes.
Reset button Press to reset the system.
Power button Press to turn the system power on and off.
System ID button Press to turn the system ID LED on and off.
Hot-plug HDD
carrier latch
Hot-swap system
fan eject button
Press to release the hot-plug HDD carrier lever.
Press to release the hot-swap system fan lever.
10
Front panel LED indicators
Below table lists the LED states on the front panel.
1 System tour
Item
A HDD
BLAN1,
LED
indicator
activity
indicator
LAN2
status
indicator
Color Status Description
Green, on HDD is being initialized.
Green,
blinking
Amber, on HDD or HDD slot failure.
Amber,
slow
blinking
(~1 Hz)
Amber,
fast
blinking
(~2.5 Hz)
Green, on Inactive No network access
Green, off Idle
Green,
blinking
Active Network access
HDD is active.
A predictive HDD or HDD
slot failure or rebuild is
in process.
HDD rebuild is
interrupted or rebuild on
empty slot.
11
Item
C Status/
DPower
LED
indicator
fault
indicator
indicator
Color Status Description
Green, on Ready System booted and ready.
Green,
blinking
Amber, on Critical
Amber,
blinking
Green, off Power off System is not powered
Green, on Power on System has power
Green, off S4/S5 System in ACPI S4 or S5
Green,
blinking
Degraded CPU or DIMM disabled
Critical power supply,
condition
Noncritical
condition
S1 System in ACPI S1 state
blower, voltage, or
temperature failure.
• Redundant power
supply or blower
failure.
• Non-critical blower,
voltage, and
temperature failure.
on.
applied to it.
state (power off).
(sleep mode).
E System ID
indicator
F Hot-swap
system fan
module
status
indicator
Green, on S0 System in ACPI S0 state
(legacy power on).
Blue, on System identification is
active.
Blue, off System identification is
Amber, on Non-
critical
condition
Amber, off Fan normal operation.
disabled.
Fan failure
12
1 System tour
Item
GHot-plug
LED
indicator
HDD
activity
indicator
Color Status Description
Amber,
flashing
Amber +
Green,
alternate
flashing
Amber,
flashing
Unlit • No HDD is installed.
HDD is active.
• HDD is powered on
and rebuilding RAID.
• HDD is powered on
and has a fault
condition.
HDD is not powered on
and has a fault condition.
• HDD is initiated but
has no current activity.
Rear panel
Item Component Item Component
A Serial port G1, G2Hot-swap power supply
module status indicators
13
B1 - B7B1 Hot-plug PCI Express x8 slot
B2 Hot-plug PCI-X 133MHz slot
B3 Hot-plug PCI Express x8 slot
(with x4 throughput)
B4 Hot-plug PCI Express x8 slot
(with x4 throughput)
B5 Hot-plug PCI Express x8 slot
(with x4 throughput)
B6 PCI-X 100MHz slot
B7 PCI-X 100MHz slot
C External SCSI connector
(optional)
D VGA/monitor port J System ID indicator
E USB 2.0 ports K Server management port
F Gigabit LAN ports (10/100/1000
Mbps)
* Reserved for remote management of server. This requires installation of an ARMC/3 (Acer
remote management card/3).
H1, H2Hot-swap power supply
module DC input power
connectors
I Sytem ID button
*
(RJ-45)
14
Rear panel LED indicators
Below table lists the LED states on the rear panel.
1 System tour
Item
A1 Hot-swap
A2 Fault
A3 DC OK
B System ID
LED
indicator
power
supply
module
status
indicator
indicator
Function Color Description
Power
good
indicator
indicator
indicator
Green, on System has power
applied to it.
Amber, on • Power rail failure.
• Power supply is in a
latched state.
Amber, off • Power supply module
failure, +3.3 VSB is
lost.
• System is not powered
on.
Green, on DC power cord is plugged
into an active DC power
source.
Blue, on System identification is
active.
Blue, off System identification is
disabled.
15
Item
C LAN port
LED
indicator
indicators
Function Color Description
Status Green, on Network link is detected.
Green, off No network connection.
Green,
blinking
Speed Green/
Amber, off
Green, on 100 Mbps connection
Amber, on 1000 Mbps connection
Network connection in
place.
10 Mbps connection
16
1 System tour
Internal components
Item Component Item Component
A DVD drive bay D Plastic PCI slot divider and
PCI bus slots
B CPU air baffle E Memory board
C Memory board air baffle F Mainboard
17
System boards
Mainboard
The mainboard becomes accessible once you open the system. It should
look like the figure shown below.
Item Description Item Description
A Server management port
(RJ-45) *
B Integrated SCSI hardware
RAID activation key
(iButton) connector
C PCI-X 100MHz (Slot 7) S DC power connectors
Q BMC or ARMC/3 module
connector (optional)
R Memory board slot B
18
1 System tour
Item Description Item Description
D PCI-X 100MHz (Slot 6) T Power distribution board
(PDB) signal connector
E Hot-plug PCI Express x8
U CPU socket 1
(with x4 throughput) –
(Slot 5)
F Hot-plug PCI Express x8
V CPU socket 2
(with x4 throughput) –
(Slot 4)
G Hot-plug PCI Express x8
W CPU socket 4
(with x4 throughput) –
(Slot 3)
H Hot-plug PCI-X 133MHz –
X VRM 10.2 connector (CPU 4)
(Slot 2)
I Hot-plug PCI Express x8 –
Y CPU socket 3
(Slot 1)
J Gigabit LAN 1 (top),
LAN 2 (bottom)
Z SCSI connector channel A
(connects to the SCSI
backplane board)
K Dual USB 2.0 ports AA VRM 10.2 connector (CPU 3)
L Serial (top),
VGA port (bottom)
BB Integrated SCSI hardware
RAID BBU connector
M Memory board slot A CC SCSI connector channel B
(for internal or external SCSI
connector)
N RTC battery DD Integrated SCSI hardware
RAID cache memory (DDR-2)
slot
O SATA connector EE Memory board slot D
P Front panel board
FF Memory board slot C
connector
* Reserved for remote management of server. This requires installation of an ARMC/3 (Acer
remote management card/3)
SCSI backplane board
Item Description Item Description
19
A Front panel board
connector
B Power distribution board
connector
C SCSI cable connector F Hot-plug HDD connectors
D Power cable connector to
DVD and 5.25” drives
E Hot-swap system fan
module connectors (two on
reverse side)
(two on reverse side)
20
Hot-plug memory board
Item Description Item Description
1 System tour
A Mirror mode indicator F Memory board handle
B RAID mode indicator G DIMM 1B error indicator
C Hot-plug attention
indicator
D Attention button * I DIMM 2B error indicator
E Power indicator J DIMM 2A error indicator
* Press this button to perform a hot-insertion or hot-removal of a memory board.
H DIMM 1A error indicator
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