Acer R710 User Manual

Acer Altos R710

User’s Guide

Acer Altos R710 User’s Guide

1st Issue: September 2004

Changes may be made periodically to the information in this publication without obligation to notify any person of such revision or changes. Such changes will be incorporated in new editions of this manual or supplementary documents and publications. This company makes no representations or warranties, either expressed or implied, with respect to the contents herein and specifically disclaims the implied warranties of merchantability or fitness for a particular purpose.

Record the model number, serial number, purchase date, and place of purchase information in the space provided below. The serial number and model number are recorded on the label affixed to your computer. All correspondence concerning your unit should include the serial number, model number, and purchase information.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy, recording, or otherwise, without the prior written permission of Acer Incorporated.

Model Number : _________________________________

Serial Number: ___________________________________

Purchase Date: ___________________________________

Place of Purchase: ________________________________

Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product names or trademarks are used herein for identification purposes only and belong to their respective companies.

iii

Notices

FCC notice

Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement.

Class A equipment

This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This device generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this device in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the device and receiver

• Connect the device into an outlet on a circuit different from that to which the receiver is connected

• Consult the dealer or an experienced radio/television technician for help

Shielded cables

All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.

Peripheral devices

Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A or Class B limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception.

Caution: Changes or modifications not expressly approved by the

manufacturer could void the user’s authority, which is granted by the Federal Communications Commission, to operate this server.

Use conditions

This part complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Canadian users

This Class A/Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Laser compliance statement

The CD-ROM drive in this server is a laser product. The CD-ROM drive’s classification label (shown below) is located on the drive.

CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM.

Important safety instructions

Read these instructions carefully. Save these instructions for future reference.

1 Follow all warnings and instructions marked on the product. 2 Unplug this product from the wall outlet before cleaning. Do not

use liquid cleaners or aerosol cleaners. Use a damp cloth for

cleaning. 3 Do not use this product near water. 4 Do not place this product on an unstable cart, stand, or table. The

product may fall, causing serious damage to the product. 5 Slots and openings on the back or bottom side of the chassis are

provided for ventilation; to ensure reliable operation of the

product and to protect it from overheating, these openings must

not be blocked or covered. The openings should never be blocked

by placing the product on a bed, sofa, rug, or other similar surface.

This product should never be placed near or over a radiator or

heat register, or in a built-in installation unless proper ventilation

is provided. 6 This product should be operated from the type of power indicated

on the marking label. If you are not sure of the type of power

available, consult your dealer or local power company. 7 Do not allow anything to rest on the power cord. Do not locate

this product where persons will walk on the cord. 8 If an extension cord is used with this product, make sure that the

total ampere rating of the equipment plugged into the extension

cord does not exceed the extension cord ampere rating. Also,

make sure that the total rating of all products plugged into the

wall outlet does not exceed the fuse rating. 9 Never push objects of any kind into this product through chassis

slots as they may touch dangerous voltage points or short out

parts that could result in a fire or electric shock. Never spill liquid

of any kind on the product. 10 Do not attempt to service this product yourself, as opening or

removing covers may expose you to dangerous voltage points or

other risks. Refer all servicing to qualified service personnel. 11 Unplug this product from the wall outlet and refer servicing to

qualified service personnel under the following conditions:

a When the power cord or plug is damaged or frayed b If liquid has been spilled into the product c If the product has been exposed to rain or water d If the product does not operate normally when the operating

instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.

e If the product has been dropped or the cabinet has been

damaged

f If the product exhibits a distinct change in performance,

indicating a need for service.

12 Replace the battery with the same type as the product's battery we

recommend. Use of another battery may present a risk of fire or explosion. Refer battery replacement to a qualified service technician.

13 Warning! Batteries may explode if not handled properly. Do not

disassemble or dispose of them in fire. Keep them away from children and dispose of used batteries promptly.

14 Use only the proper type of power supply cord set (provided in

your accessories box) for this unit. It should be a detachable type: UL listed/CSA certified, type SPT-2, rated 7A 125V minimum, VDE approved or its equivalent. Maximum length is 15 feet (4.6 meters).

Notices iii

FCC notice iii Class A equipment iii Shielded cables iii Peripheral devices iv Use conditions iv Canadian users iv Laser compliance statement iv

Important safety instructions v

1 System information 1

Product briefing 3

Processor 3 Memory subsystem 3 Storage 4 Graphics interface 4 Networking 4

I/O ports 4 Caring features 6 Product specification summary 7

2 System tour 9

System board 11

Connector and Header Locations 11

Back Panel Connectors 13 SCSI Backplane 15

External and internal structure 16

Front view (with bezel) 16 Front view (w/o bezel) 16

Front panel 18

Front Panel LED and Buttons description 18 Control Button Functions 19

LED Indicator Status 19 Rear view 21 Optional Peripherals 22 Internal components 23

Contents

3 Getting Started 25

Setting up the system 27

Preinstallation requirements 27

Selecting a site 27

Checking the package contents 27

System startup 28

Turning on the system 28 Turning off the system 28 Power-on problems 29

4 Configuring the system 31

Upgrading the system 33

Installation precautions 34

ESD precautions 34 Preinstallation instructions 34 Post-installation instructions 35

Opening the server 36

Before opening the server 36 Removing the Chassis Cover 37 Installing the Chassis Cover 38

Removing and Installing the Processor Air Duct 39

Removing the Processor Air Duct 39 Installing the Processor Air Duct 39 Removing the Processor Air Dam (if required) 41 Removing the Processor Air Dam 41

Installing and removing a hard disc drive 42

Removing a hard disc 42

Installing a hard disc 43 Installing or Removing a Floppy, CD-ROM, or DVD-ROM Drive 45

Install a Slimline Floppy Drive into Altos R710 45

Removing a Floppy Drive from the Slim Line Drive

bay with Altos R710 47

Installing a Floppy Drive into the Converted Hard

Drive Bay on Altos R710 Server System 48

Removing a Floppy Drive from the Converted Hard

Drive Bay 52

Installing the SCSI 6th HD upgrade kit in Altos R710 53

Installing a Tape Drive in Altos R710 55

Install a Slimline Optical drive into Altos R710 59

Removing a Slim line Optical Drive from Altos R710 61

Removing and Installing the PCI Riser Assembly 62

Removing the PCI Riser Assembly 62 Installing the PCI Riser Assembly 63 Replacing the PCI Riser Board 64 Installing a PCI Add-in Card 65 Replacing a System Fan 67 Connecting peripherals 67

Hard Disk Drives 68 Floppy / CD-ROM / DVD-ROM Slimline Cages 68 Rack-Mounted Systems 69 Configuration Jumpers 70 Hardware Requirements 71 Processor 71 Memory 72 Power Supply 75

Optional Hardware 76

Hard Disk Drives 76 Intelligent Management Module 76

Upgrading the CPU 77

Installing a CPU 77 Removing a CPU 79

Upgrading the system memory 80

To remove a DIMM 80 To install a DIMM 81

Reconfiguring the system memory 81

5 BIOS setup 83

Before You Begin 85 Tools and Supplies Needed 85 Installing and Removing Memory 85 RJ45 Serial Port Configuration 85

Replacing the Backup Battery 86 BIOS Setup Utility 89 Main 93 Advanced 95 Upgrading the BIOS 139

Preparing for the Upgrade 139

Recording the Current BIOS Settings 139

Obtaining the Upgrade 139

Upgrading the BIOS 140 Clearing the Password 141 Clearing the CMOS 142

6 Troubleshooting 143

Resetting the System 145

Problems following Initial System Installation 145

First Steps Checklist 145 Hardware Diagnostic Testing 147

Verifying Proper Operation of Key System Lights147

Confirming Loading of the Operating System 148

Specific Problems and Corrective Actions 148 Power Light Does Not Light 148 No Characters Appear on Screen 149 Characters Are Distorted or Incorrect 150 System Cooling Fans Do Not Rotate Properly 150 Diskette Drive Activity Light Does Not Light 150 CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light 151 Cannot Connect to a Server 151 Problems with Network 151 System Boots when Installing PCI Card 152 Problems with Newly Installed Application Software 152 Problems with Application Software that Ran Correctly Earlier 153 Devices are not Recognized under Device Manager (Windows* Operating System) 153 Hard Drive(s) are not recognized 154 Bootable CD-ROM Is Not Detected 154 BIOS POST Beep Codes 156

Appendix A: Management software installation

159

Installing ASM 161

System requirements 161

ASM Agent 161 ASM Console 161

System setup 161

Installing ASM Agent (Windows version) 162 Installing ASM Console (Windows version) 162 Installing ASM Agent (Linux version) 163

Appendix B: Tool-less rail kit installation 165

Tool-less rail kit installation 167

Setting the Multi-Pin Adapters for Rack Type 167 Installing the Slide Rails into the Rack 168 Installing the Component into the Slide Rails 170

Cable Management ARM installation 171

Required Installation Position of the CMA 172

Installing the CMA on the Slide Rails 173 Placing and Securing Cabling Within the CMA 174

General Safety Information 175

Appendix C: RAID Configuration 177

Configuring the SCSI/SCSI RAID HBA 179

How to use SCSI HBA setup utility 179

Loading HBA Default Settings 179 How to use SCSI RAID HBA setup utility 179

How To Create RAID 1 (Mirror) volume with a

Hot Spare Disk 179

RAID Volume Initialization 180

Exit and Restart the server 180

MegaRAID Configuration Utility 180

Load RAID Card Default Setting 180

Create RAID1 Volume 181

Assign Hot Spare Disk 181

Initialize RAID Volume 181

Save And Exit MegaRAID Configuration Utility 182

Appendix D: BIOS POST Checkpoint Codes 183

BIOS POST Checkpoint Codes 185

Index 201

1 System

information

The Acer Altos R710 is a high density, rack optimised dual processor system loaded with features. The system offers a new standard for flexible productivity ideal for local or wide area networks and multiuser server environments.

Product briefing

This section provide basic information concerning the configuration of your Altos R710 system.

Processor

• Single or dual Intel® XeonTM processor with 800 MHz FSB

• CPU Hyper-Threading

• Supports Extended memory 64bit technology (EM64T)

Memory subsystem

• Six (240 - pin) DIMM slots

• DDR-2 400 MHz registered memory modules supported

• Maximum upgrade - 12 GB

• 2-way memory interleave

• SDDC (Single Device Data Correction) for memory error detection and correction of any number of bit failures in a single x4 memory device

• Memory sparing technology

• When memory sparing is enabled, the spare DIMM will not be detected by OS

• The sparing DIMM will be reserved for the standby purpose and cannot be accessed by the system

• Memory mirroring technology

• When memory mirroring is enabled, only half of the memory capacity will be detected by the OS.

• Please refer to page115 "Memory Configuration Sub-menu Selections" for more information about configuring the memory sparing or mirroring in the BIOS Setup utility

Technology support

For example, if six 1GB DIMMs are installed (6 GB memory) only 4GB of memory (in DIMM 1B, 1A, 2B, 2A) can be accessed by the system. Memory in DIMM 3B and DIMM 3A would be reserved as spare DIMMs

Caution! When using multiple memory modules it is recommended that you AVOID using modules from different manufacturers or that run at different speeds from each other.

Warning! Functionality issues may be encountered if mixed memory types are installed on the same server board. DIMM modules of identical type, banking and stacking technology, and vendor should be installed in the Altos R710.

Storage

• Slim-type IDE CD-ROM drive

• Slim-type 3.5 inch Floppy disk drive (optional)

• Support for six (max) hard disk drives

Warning: If FDD and Tape Drive are installed, R710 would support 4 hard disk drives only.

1 System information

Graphics interface

• On-board ATI Rage XL video controller with 8MB SDRAM

Networking

• Dual port, Intel® 82546GB 10/100/1000 NICs

I/O ports

•Front

• One USB 2.0 port

•Rear

• Two USB 2.0 ports

• Two PS/2 ports (keyboard/mouse)

• Two LAN port (RJ-45)

• One SVGA video port

• One serial port

• One external SCSI connector

Serial ATA ports

• Two SATA ports

Management Controller

• Onboard National Semiconductor PC87431 management controller

• IPMI 1.5 compliant

• Optional IMM (Intelligent Management Module) can be upgraded to support IPMI 2.0

SCSI Controller

• Onboard LSI Logic 1030 dual-channel U320 SCSI Controller

• One internal SCSI channel, one external SCSI channel

• Supports RAID1

Service ID

• Front service ID button

• Front and rear service ID LED

Operating Systems supported

• Microsoft® Windows® Server 2003

• Microsoft

• Red Hat Enterprise Linux 3

• Novell NetWare 6.5

• SCO OpenServer

• SCO Unixware 7.1.4

® Windows® 2000

5.0.7

Zero Channel RAID (Optional)

• Must be installed on the top slot of the full-height PCI riser card.

1 System information

Caring features

Part of Acer’s mission, as a company that cares about its end users, is to provide features that make operation, maintenance, and upgrading your system simpler and faster. The Altos R710 is no exception to this rule. The following features and options are provided.

• Cost efficient operation in a value oriented package

• Tool-less design

• Front accessible USB port

• Acer EasyBUILD

• Acer Server Manager (ASM) suite of comprehensive management tools

for efficient system setup and installation

Product specification summary

Highlighted below are the system’s key features:

• Single or dual Intel Technology

• 800 MHz FSB supports processor speeds from 2.8 GHz to 3.6 GHz

•Intel

E7520 chipset consisting of:

E7520 Memory Controller Hub (MCH)

•PXH

•Intel® 82801ER I/O Controller Hub 5-R (ICH-5R)

• One Low profile riser slot

• Three 64-bits/100MHz/3.3V PCI-X slots

• One full height riser slot supporting one of three riser card options:

• Option 1: Three 64-bits/100MHz/3.3V PCI-X slots

• Option 2: One 64-bits/100MHz/3.3V PCI-X slot + Two 64-bits/ 133MHz/3.3V PCI-X slots

• Option 3: One 64-bits/100MHz/3.3V PCI-X slot + Two x4 PCIExpress slots with x8 connectors

• Six DIMM sockets supporting DDR-2 400 registered ECC modules for a maximum memory capacity of 12 GB

• Media storage

• Optional slim-type 3.5 inch 1.44 MB floppy drive or Optical drive

• Additional media storage capacity

• Support for five 3.5 Inch ATA, or SCSI hard disk drives

• External ports

• PS/2 keyboard and mouse ports • Two LAN (RJ-45) ports

• Three USB ports (1 front, 2 rear) • SVGA video port

• One external SCSI port

XeonTM processor supporting Hyper-Threading

• Power supply unit (PSU)

• One 700W powers supply

• Optional hot swap redundant 700W power supply kit

• Internal I/O controller connections

• Two USB port headers

• One DB9 Serial A header mounted on motherboard

• One Ultra320 80-pin SCSI connector (Channel A)

• Two SATA-150 connectors

• One ATA-100 connector

1 System information

• SSI-compliant 34-pin, high-density 100-pin, and alternate 50-pin control panel headers

• Intelligent Management Module 120-pin connector, supporting the optional Professional server management modules

• Chassis Intrusion

• Lockable front bezel

• Chassis intrusion switch

• Lock attach point for chassis cover

• Up to eight system fans

• Four system fans in default configuration

• Two non-redundant fans in each power supply

•LEDs

• Standard Control Panel: NIC1 Activity, NIC2 Activity & Power / Sleep

• System Status (with optional light pipe kit, system status LEDs can be viewed with bezel closed)

•Service ID

• Power subsystem: Status LED on each power module

• Fault LED for each system fan

• Server Management / Diagnostics

• On-board Platform Instrumentation using the National Semiconductor* PC87431M mini-Baseboard Management Controller (mBMC) (Default).

• Support for optional Intelligent Management Module Professional Edition

• Support for Acer Altos Server Management 6.x

• Light-Guided Diagnostics on all field replaceable units (FRUs)

2 System tour

This chapter provides locations of various components and ports and instructions on how to set up the system.

System board

Connector and Header Locations

The mainboard becomes accessible once you open the system. The figure below is provided to help you indentify and locate connectors, slots and ports.

Item Description

A Serial Port A

B SCSI Channel B

C 8-pin ARMC connector

D CMOS Battery

E Full-height riser slot

F Low-profile riser slot

G Back panel I/O ports

H DIMM slots 1B, 1A, 2B, 2A, 3B, 3A (from right to left)

I Processor 1 fan header

J Processor socket 1

K Processor socket 2

2 System tour

L Processor 2 fan header

M +12V processor power

N Fan board connector

O Floppy connector

P System fan 3-pin header

Q Secondary IDE channel

R Control panel 100-pin connector

S 24-pin SSI power connector

T 50-pin control panel connector

U 34-pin SSI control panel connector

V SATA port 1

Item Description

W SATA port 2

X Power supply signal cable

Y USB header (DH-10)

Z USB header (1 x 10)

AA IPMB connector

BB IDE power connector

CC SCSI channel A

DD ICMB connector

EE 120-pin connector for optional Acer® Intelligent

Management Module

Back Panel Connectors

FC D E G HB I

TP00762

Item Description

A PS/2 Mouse port

B PS/2 Keyboard port

C Com Port (RJ-45 connector)

D Gigabit LAN # 1 Port (RJ45)

E Gigabit LAN # 2Port (RJ45)

F Video Port

G USB port #1

H USB port #2

I SCSI Channel A external connector

2 System tour

The NIC LEDs at the right and left of each NIC provide the following information.

LED Color

Left LED

Right LED

LED State Description

Off No network connection

Solid Amber Network connection in place

Blinking Amber Transmit/receive activity

Off 10 Mbps connection

(if left LED is on or blinking)

Solid Amber 100 Mbps connection

Solid Green 1000 Mbps connection

SCSI Backplane

The Hot-Swap SCSI Backplane installs on the back side of the hot-swap drive bay inside the chassis. Alignment features on the chassis and backplane assembly make for easy tool-less installation. The following diagram shows the layout of components and connectors on the Hotswap SCSI Backplane printed circuit board.

Item Description

A Floppy Drive Connector

B IDE Optical Drive Connector

C SCA2 Hard Drive Connectors

E Control Panel Connector

Note: To prevent the backplane from flexing when installing or removing hard drives from the drive bay, the system top cover must be on the system. Having the top cover installed will ensure the drives attach securely to the drive connectors on the backplane.

Hard Drive Upgrade Kit

External and internal structure

Front view (with bezel)

No. Description

1 Name Plane

2Keylock

3LEDs

2 System tour

Front view (w/o bezel)

No. Description

1 Slim CDROM or FDD Bay

No. Description

2 3.5” SCSI HDD bay

3 Tape Device bay / 6th SCSI HDD bay

4 Front VGA output port

5 Front USB port

6 Power Buttion

7 Service ID Buttion

Front panel

Front Panel LED and Buttons description

Item Description

A Power Button

B LAN #2 Activity LED

2 System tour

C LAN #1 Activity LED

DPower LED

E System Status LED

F Hard Drive Activity LED

G Service ID LED

H Service ID Button

I System Reset Button

JUSB connector

K Recessed NMI Button (Tool Required)

LVGA connector

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