The information in this guide is subject to change without notice. Acer Incorporated makes no representations or
warranties, either expressed or implied, with respect to the content s hereof and specifically discl aims any warranties
of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is
sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer
Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any
incidental or consequential damages resulting from any defect in the software.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their re spective holders.
Trademarks
Acer is a registered trademark of Acer Incorporated.
All other trademarks are property of their respective owners.
Conventions
The following conventions are used in this manual:
Screen messages Denotes actual messages that appear on screen.
Note Gives bits and pieces of additional information related to the current topic.
Warning Alerts you to any damage that might result from doing or not doing specific actions.
Caution Gives precautionary measures to avoid possible hardware or software problems.
Important Remind you to do specific actions relevant to the accomplishment of procedures.
3
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Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided
for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness,
your regional office may have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra
memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such
cases, please contact your regional offices or the responsible personnel/channel to provide you with further
technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the m ost up-to-dat e information available on
your regional web or channel. If, for whatever reason, a part number change is m ade, it will not be noted in the
printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list
provided by your regional Acer office to order FRU parts for repair and service of customer machines.
Warning: (For FCC Certified Models)
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interferen ce in
a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not installe d
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular i nstallation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
Notice:
1. The changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
2. Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
3. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this
equipment. It is the responsibility of the user to correct such inte rference.
As ENERGY STAR
®
Partner our company has determined that this product meets the ENERGY STAR
®
guidelines for energy efficiency.
Warning:
To prevent fire or shock hazard, do not expose the monitor to rain o r moisture. Dange rou s high voltages are present
inside the monitor. Do not open the cabinet. Refer servicing to qualified personnel only.
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Precautions
z Do not use the monitor near water, e.g. near a bathtub, washbowl, kitchen sink, laundry tub, swimming pool or in
a wet basement.
z Do not place the monitor on an unstable trolley, stand, or table. If the monitor falls, it can injure a person and
cause serious damage to the appliance. Use only a trolley or stand recommended by the manufacturer or sold
with the monitor. If you mount the monitor on a wall or shelf, uses a mounting kit approved by the manufacturer
and follow the kit instructions.
z Slots and openings in the back and bottom of the cabinet are provided for ventilation. To ensure reliable
operation of the monitor and to protect it from overheating, be sure these openings are not blocked or covered.
Do not place the monitor on a bed, sofa, rug, or similar surface. Do not place the monitor near or over a radiator
or heat register. Do not place the monitor in a bookcase or cabinet unless proper ventilation is provided.
z The monitor should be operated only from the type of power source indicated on the label. If you are not sure of
the type of power supplied to your home, consult your dealer or local power company.
z The monitor is equipped with a three-pronged grounded plug, a plug with a third (grounding) pin. This plug will fit
only into a grounded power outlet as a safety feature. If your outlet does not accommodate the three-wire plug,
have an electrician install the correct outlet, or use an adapter to ground the appliance safely. Do not defeat the
safety purpose of the grounded plug.
z Unplug the unit during a lightning storm or when it will not be used for long periods of time. This will protect the
monitor from damage due to power surges.
z Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
z Never push any object into the slot on the monitor cabinet. It could short circuit parts causing a fire or electric
shock. Never spill liquids on the monitor.
z Do not attempt to service the monitor yourself; opening or removing covers can expose you to dangerous
voltages and other hazards. Please refer all servicing to qualified service personnel
z To ensure satisfactory operation, use the monitor only with UL listed computers which have appropriate
configured receptacles marked between 100 - 240V AC, Min. 5A.
z The wall socket shall be installed near the equipment and shall be easily accessible.
Special Notes on LCD Monitors
The following symptoms are normal with LCD monitor and do not indicate a problem.
Notes
z Due to the nature of the fluorescent light, the screen may flicker during initial use. Turn off the Power Switch and
then turn it on again to make sure the flicker disappears.
z You may find slightly uneven brightness on the screen dep ending on the desktop pattern you use.
z The LCD screen has effective pixels of 99.99% or more. It may include blemishes of 0.01% or less such as a
missing pixel or a pixel lit all of the time.
z Due to the nature of the LCD screen, an afterimage of the previous screen may remain afte r swit chin g the image ,
when the same image is displayed for hours. In this case, the screen is recovered slowly by changing the image
or turning off the Power Switch for hours.
User Controls ……………………………………… 22
Front Panel Controls ……………………………………… 22
eColor Management (OSD) ……………………………………… 23
How to Adjust a Setting ……………………………………… 23
Chapter 3 Machine Disassembly ……………………………………… 27
Chapter 4 Troubleshooting ……………………………………… 33
Chapter 5 Connector Information ………………………… …………… 39
Chapter 6 FRU (Field Replacement Unit) List ……………………………………… 40
Chapter 7 Schematic Diagram ……………………………………… 45
How to Optimize The DOS-Mode ……………………………………… 26
Enter into the factory mode ……………………………………… 26
Exploded Diagram ……………………………………… 40
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Monitor Features
Chapter 1
Introduction
Scope
This short specification describes the electrical, optical and functional performance requirements for a 47cm (18.5”)
TFT LCD color monitor with VGA&DVI compatible interface.
Description
The LCD monitor is designed with the latest LCD technology to provide a performance oriented product with no
radiation. This will alleviate the growing health concerns. It is also a space saving design, allowing more desktop
space, and comparing to the traditional CR T monitor, it consumes less power and gets le ss weight in additi on MTB F
target is 50k hours or more.
Chart of G195HQ
Panel M185XW01
Signal Interface
Sync Type Separate / Compatible
D-Sub 15pin;
DVI 24pin(Dual-Input Model);
Color Temp User Adjust Support
DDC DDC2B
Speaker Option
Headphone Jack Option
Microphone Jack No
USB Hub No
Tilt / Swivel Yes /No
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Electrical Requirements of G195HQ
Standard Test Conditions
All tests shall be performed under the following conditions, unless otherwise specified.
Warm up time
AC supply voltage
Ambient temperature
Humidity
Display mode 1366 x 768, 60 Hz, all white
e-color mode Set to “User” mode
Contrast control
Color temperature 6500°K
Brightness control The value under user mode
Analog Input signal 700 mVss
Picture position and size Factory preset value,
Viewing angle 90 ° H and V
Viewing distance 40 cm for LCD performance, 20 cm for LCD failures
> 30 min.
220V± 5%, 50± 3 Hz
20°C ± 5°C
50% ± 10%
Set to The value under user mode, which allows that the brightest
two of 32 linear distributed gray-scales (0~ 700mv) can be
distinguished.
Ambient illumination Dark room < 1 cd/m2
Measurement systems
The units of measure stated in this document are listed below:
1 gamma = 1 nano tesla
1 tesla = 10,000 gauss
cm = in x 2.54
Lb = kg x 2.2
Degrees F = [°C x 1.8] + 32
Degrees C = [°F - 32]/1.8
u' = 4x/(-2x + 12y + 3)
v' = 9y/(-2x + 12y + 3)
x = (27u'/4)/[(9u'/2) - 12v' + 9]
y = (3v')/[(9u'/2) - 12v' + 9]
nits = cd/(m2) = Ft-L x 3.426
lux = foot-candle x 10.76
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LCD Monitor General Specification
Driving system TFT Color LCD
Pixel pitch 0.3(H) x 0.3(V)
Contrast Ratio 1000 : 1 (typ)
Response time 5ms(Typ.).8ms(max)
Luminance of White 250 cd/m2(Typ.)
Separate Sync. H/V TTL
H-Frequency 30kHz – 80kHz
V-Frequency 55-75Hz
Display mode 1366 x 768 @60Hz
ON Mode < 37W
EPA ENERGY STAR®
OFF Mode < 1W
Contrast control
Power Source
Environmental
Considerations
Peak surge current < 55A peak a t 240 VAC and cold starting
Power line surge No advance effects (no loss of information or defect)
Set to The value under user mode, which allows that the brightest two of 32 linear
distributed gray-scales (0~ 700mv) can be distinguished.
100 V ~ 240 V,50 ± 3Hz, 60 ± 3Hz
Operating Temp: 0° to 40°C
Storage Temp: -20° to 60°C
Operating Humidity: 15% to 90%
Storage Humidity: 15% to 90%
Operating Altitude: 12,000 feet
Storage Altitude: 40,000 feet
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348.90 mm
452.59 mm
G195HQ
60.00 mm
288.95 mm
261.18 mm
173.80 mm
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LCD Panel Specification of G195HQ
This specification applies to the 18.5 inch-wide Color a-Si TFT-LCD Module M185XW01.The display sup ports the
WXGA - 1366(H) x 768(V) screen format and 16.7M colors (RGB 6-bits +Hi-FRC data). All input signals are
1-channel LVDS interface and this module doesn’t contain an inverter board for backlight.
General Specifications
Block Diagram
TFT LCD Module
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Optical Specifications
12
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Factory Preset Timing of G195HQ
13
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Monitor Block Diagram
The LCD MONITOR will contain a main board, a power board, and a key board which house the flat panel control
logic, brightness control logic and DDC.
The power board will provide AC to DC Inverter voltage to drive the backlight of panel and the main board chips
each voltage.
AC-IN
100V-240V
Power Board
CCFL Drive.
Key board
Flat Panel and
CCFL backlight
Main Board
DVI Signal
(Dual-Input model)
D-SUB Signal
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Main Board Diagram
(
)
T89AM6D8MXAFH2 (Dual-Input Model)
Crystal 14.31818MHZ
(X401)
Panel Interface
(CN301)
T89AM5D8MXAFN2
Flash Memory
EN25F20
(U402)
Flash Memory
EN25F20
(U402)
Scalar IC TSUMU5PEHL-LF
(Include MCU, ADC, OSD)
(U401)
D-Data
D-Clock
DVI
Connector
CN102
Crystal 14.31818MHZ
(X401)
H sync
V sync
RGB
D-Sub
Connector
(CN101)
Panel Interface
(CN301)
Key control Interface
(CN402)
Scalar IC TSUM1PEL
(Include MCU, ADC, OSD)
(U401)
H sync
V sync
RGB
Key control Interface
(CN402)
D-Sub
Connector
(CN101)
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Power Board Diagram
t
t
AC input
Lamp
EMI filter
Bridge
Rectifier
and Filter
St art Resistor
PWM Control
(U901)
Output
Circui
(R908)
Transformer
(T801)
Transformer
Power Switch
(Q901)
Photo coupler
(U902)
MOSFET
(Q803)
14.5V
Rectifier
diodes
5V
Feedback
Circuit
14.5V
Feedback
Circui
PWM Control
AM9000ES
(U801)
5V
ON/OFF
DIM
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Software Flow Chart
1
2
Y
3
N
N
4
5
Y
N
6
7
N
8
Y
Y
9
10
Y
N
11
N
12
13
N
Y
Y
14
15
N
16
Y
17
18
N
19
Y
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Remark:
1) MCU initializes.
2) Is the EEPROM blank?
3) Program the EEPROM by default values.
4) Get the PWM value of brightness from EEPROM.
5) Is the power key pressed?
6) Clear all global flags.
7) Are the AUTO and SELECT keys pressed?
8) Enter factory mode.
9) Save the power key status into EEPROM.
Turn on the LED and set it to green color.
Scalar initializes.
10) In standby mode?
11) Update the lifetime of back light.
12) Check the analog port, are there any signals coming?
13) Does the scalar send out an interrupt request?
14) Wake up the scalar.
15) Are there any signals coming from analog port?
16) Display "No connection Check Signal Cable" message. And go into standby mode after the
message disappears.
17) Program the scalar to be able to show the coming mode.
18) Process the OSD display.
19) Read the keyboard. Is the power key pressed?
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Main Board Layout
715G2883 1 6
Symbol Description SymbolDescription
TSUM1PEL PQFP-100
U401
U701 AP1117E33L-13 CN701CONNECTOR 9P 2.0
U106 AZC099-04S SOT23-6L CN402CONN 6PIN 2.0
U103 AZC099-04S SOT23-6L CN101D-SUB 15PIN VERTICAL CONN WITH SCREW
To install the monitor to your host system, please follow the steps as given below:
Steps
1. 1-1 Connect Video Cable
a. Make sure both the monitor and computer are powered-OFF.
b. Connect the VGA video cable to the computer.
1-2 Digital Cable (Only Dual-Input Model)
a. Make sure both the monitor and computer are powered-OFF.
b. Connect one end of the 24-pin DVI cable to the back of the monitor and connect the other end to the
computer’s port.
1-3 Connect one end of the 19-pin HDMI cable to the back of the monitor and connect the other end to the
computer’s port(Optional).
2. Connect the Audio Cable (Only Audio-Input Model)(Optional)
3. Connect power cord
Connect the power cord to the monitor, then to a properly grounded AC outlet.
4. Power-ON Monitor and Computer
Power-ON the monitor first, then power-ON the computer. This sequence is very important.
5. If the monitor still does not function properly, please refer to the troubleshooting section to diagnose the problem.
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Attaching / Removing the Base
Attaching:
Align the base with the stand and push the base towards the top of the monitor.
Removing:
Depress the release hooks as indicated first before removing the base and follow the arrow direction to remove it.
Screen Position Adjustment
To optimize the viewing position, you can adjust the monitor tilt by using both of your hands to hold the edges of the
monitor as shown below. The monitor can be adjusted to 15 degrees up or 5 degrees down.
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Operating Instructions
Press the power button to turn the monitor on or off. The other control buttons are located at front panel of the
monitor. By changing thes e settings, the picture can be adjusted to your personal preferences.
• The power cord should be connected.
• Connect the video cable from the monitor to the video card.
• Press the power button to turn on the monitor position. The power indicator will light up.
Chapter 2
User Controls
Power Switch / Power LED:
To turn the monitor ON or OFF.
Lights up to indicate the power is turned ON.
Using the Shortcut Menu
Press the function button to open the shortcut menu. The shortcut menu lets you quickly select the most commonly
accessed settings.
Empowering:
Press the Empowering Key to open the Acer eColor Management OSD and access the scenario modes.
AUTO Auto Adjust:
Press this button to activate the Auto Adjustment function. The Auto Adjustment function is used to set the HPos,
VPos, Clock and Focus.
MENU OSD functions
Press this button to activate the OSD menu.
Volume Up / Down
Press to adjust volume (Only Audio-Input Model)(Optional)
INPUT Input Key
Use Input key to select from different video sources that may be connected to your monitor.
(a) VGA input (b) DVI input (c) HDMI input
As you cycle through the sources you will see the following messages on right top side of screen to indicate
currently selected input source. It may take 1 or 2 seconds for the image to appear.
VGA or DVI or HDMI
If either VGA or DVI input is selected ,but the VGA and DVI cables are not conne cted, a floating dialog box indicates:
“No Cable Connect” or “No Signal”
Step 3: Press “ AUTO “ Key to confirm the mode and exit the eColor menu.
Features and Benefits
”Key to open the Acer eColor Management OSD and access the scenario modes
” or “ ” to select the mode
Adjusting the OSD settings
The OSD can be used for adjusting the settings of your LCD Monitor.Press the MENU key to open the OSD. You
can use the OSD to adjust the picture quality, OSD position and general settings. For advanced settings,please refer
to following page:
Adjusting the picture quality
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1 Press the MENU key to bring up the OSD.
2 Using the
3 Use the
keys, select Picture from the OSD. Then navigate to the picture element you wish to adjust.
/ keys to adjust the sliding scales.
4 The Picture menu can be used to adjust the current Brightness, Contrast,Colour Temp, Auto Config and ot her
image-related qualities.
Adjusting the OSD position
1 Press the MENU key to bring up the OSD.
2 Using the directional
keys, select OSD from the on screen display.Then navigate to the feature you wish to
adjust.
Adjusting the setting
1 Press the MENU key to bring up the OSD.
2 Using the
keys, select Setting from the OSD. Then navigate to the feature you wish to adjust.
3 The Setting menu can be used to adjust the screen Menu Language and other im portant settings.
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Product information
1 Press the MENU key to bring up the OSD.
2 Using the keys, select Information from the OSD. Then the basic information of LCD monitor will show
up for current input.
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How to Optimize The DOS-Mode
Plug And Play
Plug & Play DDC2B Feature
This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC STANDARD. It allows the
monitor to inform the host system of its identity and, depending on the level of DDC used, communicate additional
information about its display capabilities.
The DDC2B is a bi-directional data channel based on the I²C protocol. The host can request EDID information over
the DDC2B channel.
This monitor will appear to be non-functional if there is no video input signal. In order for this monitor to
operate properly, there must be a video input signal.
This monitor meets the Green monitor standards as set by the Video Electronics Standards Association (VESA)
and/or the United States Environmental Protection Agency (EPA) and The Swedish Confederation Employees
(NUTEK). This feature is designed to conserve electrical energy by reducing power consumption when there is no
video-input signal present. When there is no video input signals this monitor, following a time-out period, will
automatically switch to an OFF mode. This reduces the monitor's internal power supply consu mption. Af ter the video
input signal is restored, full power is restored and the display is automatically redrawn. The appearance is similar to
a "Screen Saver" feature except the display is completely off. Pressing a key on the keyboard, or clicking the mouse
restores the display.
Using the Right Power Cord
The accessory power cord for the Northern American region is the wallet plug with NEMA 5-15 style and is UL listed
and CSA labe led. The voltage rating for the power cord shall be 125 volts AC.
Supplied with units intended for connection to power outlet of personal computer: Please use a cord set co nsisting of
a minimum No. 18 AWG, type SJT or SVT three conductors flexible cord. One end terminates with a grounding type
attachment plug, rated 10A, 250V, and CEE-22 male configuration. The other end terminates with a molded-on type
connector body, rated 10A, 250V, having stan dard CEE-22 female configuration.
Please note that power supply cord needs to use VDE 0602, 0625, 0821 approval power cord in European cou nties.
Enter into the factory mode:
Turn off the power, press the “e-color” and turn the power on. The factory OSD will be at the left top of the panel.
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Machine Disassembly
Chapter 3
This chapter contains step-by-step procedures on how to disassemble the monitorG195HQ for maintenance.
The tool for disassembly is as follows:
Screwdriver, Hexagonal screwdriver, Putty knife.
Disassembly Procedure
1.Lay the monitor on a flat, soft and clean surface.
2.Press the button remarked in green the remove the base.
3. Remove the two piece of cover hinge and the four screws remarked in red to remove the hinge assembly.
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4.Remove the rear cover.
Pry the monitor up then find out the hooks’ position, use the tool (like the picture or other card) to insert into the
gap of bezel and rear cover.
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Turn over the monitor and take off the rear cover.
4. Remove the bezel.
Disconnect the connector remarked in green.
PS: be careful to Disconnect the Key board connector, because the keyboard connector maybe damage.
The cable connect
the main board and
key board
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Remove the 2 screws remarked in red.
Remove the lamp connectors to remove the panel. Put attention to the LVDS cable.
LVDS CABLE
30
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6. Turn over the main frame and remove the four screws remarked in red and disconnected remarked in green to
remove the main board and power board.
Power board
Main board
Remove the speakers.(Optional)
31
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7.The panel
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Troubleshooting
Chapter 4
This chapter provides troubleshooting information for the G195HQ:
1.Main Board
1) No Power
No power
Press power key and look if the
picture is normal
Please reinsert and make sure the
AC of 100-240 is normal
Measure U701 Pin2=3.3V, C704 (+) =1.8V
NG
OK
NG
Reinsert or check the
power section
OK
NG
Check U701, Q702 and Q703
Check if X401 oscillate waveforms are
normal
Replace X401
NG
OK
Replace U401
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2) No Picture (LED is orange)
No picture
The button if under
control
OK
Measure U701 Pin2=3.3V,
C704(+)=1.8V
OK
X401 oscillate
waveform is normal
NG
OK
NG
X401 oscillate
waveform is normal
OK
Check reset circuit of
U401 is normal
OK
Replace U401
NG
Check U701, Q702 and Q703
Replace X401
NG
Replace X401
NG
Check Correspondent
component
Check HS/VS from
CN101 is normal
OK
NG
Check Correspondent
component
Replace U401
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3) Panel Power Circuit
Check Correspondent
component.
White screen
Measure Q302 base
is low level?
OK
Check CN301 is solder
and Q302, Q301 is OK?
NG
NG
X401 oscillate
waveform is normal
OK
Check reset circuit of
U401 is normal
OK
NG
NG
Replace X401
Check Correspondent
component.
OK
Replace PANEL
Replace U401
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2. Key Board
OSD is unstable or not working
Is Key Pad Board connecting normally?
NG
Connect Key Board
Y
Is Button Switch normally?
NG
Replace Button Switch
Y
Is Key Pad Board normally?
NG
Replace Key Board
Y
Check Main Board
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3. Power Board
1) No power
Check AC line volt 110V or 220V
Check CN902 PIN6, 7 = 5V
NG
OK
Check the voltage of C907 (+)
OK
Check start voltage for the pin8 of U901
OK
Check the auxiliary voltage is bigger than
11V and smaller than 25V
NG
NG
NG
Check AC input
Check bridge rectified circuit and F902 circuit
Check R908 and Change U901
OK
Check U901 pin5 PWM wave
OK
Check D902/ Q906/Q904/U902/ZD901/U903
NG
NG
1) Check U901
2) Check D907/Q901 circuit
Check U901
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2.) No Backlight
Check C811(+)=14.5V
NG
OK
Check adapter or MB
Check ON/OFF signal
NG
Check Interface board
OK
Check U801 PIN11,14 have the output of square wave at short time
NG
Change U801
OK
Check Q803 PIN5, 6, 7, 8 have the output of square wave at short time.
NG
OK
Check the output of T801
OK
Check connecter & lamp
NG
Check Q803
Change T801
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Connector Information
Chapter 5
D-sub connect and DVI connect:
15-Pin Color Display Signal Cable
24-Pin Color Display Signal Cable (Dual-Input Model)
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FRU (Field Replaceable Unit) List
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of G195HQ. Refer to this
chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization).
NOTE: Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel (http://aicsl.acer.com.tw/spl/). For whatever reasons a part number
change is made, it will not be noted in the printed Service Guide. For ACER AUTHORIZED SERVICE
PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of
this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order
FRU parts for repair and service of customer machines.
NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on
how to dispose it properly, or follow the rules set by your regional Acer office on how to return it.