The information in this guide is subject to change without notice. Acer Incorporated makes no representations or
warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any
warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in
this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer
(and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair,
and any incidental or consequential damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
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Conventions
The following conventions are used in this manual
SCREEN MESSAGES Denotes actual messages that appear on screen.
NOTE
WARNING
CAUTION
IMPORTANT
Gives bits and pieces of additional information
related to the current topic.
Alerts you to any damage that might result from
doing or not doing specific actions.
Gives precautionary measures to avoid possible
hardware or software problems.
Remind you to do specific actions relevant to the
accomplishment of procedures.
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Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
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WARNING: (FOR FCC CERTIFIED MODELS)
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy,
and if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
NOTICE:
1. The changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
2. Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission
limits.
3. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to
this equipment. It is the responsibility of the user to correct such interference.
®
As an ENERGY STAR
guidelines for energy efficiency.
Partner our company has determined that this product meets the ENERGY STAR
®
WARNING:
To prevent fire or shock hazard, do not expose the monitor to rain or moisture. Dangerously high voltages are
present inside the monitor. Do not open the cabinet. Refer servicing to qualified personnel only.
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PRECAUTIONS
z Do not use the monitor near water, e.g. near a bathtub, washbowl, kitchen sink, laundry tub, swimming pool or
in a wet basement.
z Do not place the monitor on an unstable trolley, stand, or table. If the monitor falls, it can injure a person and
cause serious damage to the appliance. Use only a trolley or stand recommended by the manufacturer or
sold with the monitor. If you mount the monitor on a wall or shelf, use a mounting kit approved by the
manufacturer and follow the kit instructions.
z Slots and openings in the back and bottom of the cabinet are provided for ventilation. To ensure reliable
operation of the monitor and to protect it from overheating, be sure these openings are not blocked or covered.
Do not place the monitor on a bed, sofa, rug, or similar surface. Do not place the monitor near or over a
radiator or heat register. Do not place the monitor in a bookcase or cabinet unless proper ventilation is
provided.
z The monitor should be operated only from the type of power source indicated on the label. If you are not sure
of the type of power supplied to your home, consult your dealer or local power company.
z The monitor is equipped with a three-pronged grounded plug, a plug with a third (grounding) pin. This plug will
fit only into a grounded power outlet as a safety feature. If your outlet does not accommodate the three-wire
plug, have an electrician install the correct outlet, or use an adapter to ground the appliance safely. Do not
defeat the safety purpose of the grounded plug.
zUnplug the unit during a lightning storm or when it will not be used for long periods of time. This will protect the
monitor from damage due to power surges.
z Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
z Never push any object into the slot on the monitor cabinet. It could short circuit parts causing a fire or electric
shock. Never spill liquids on the monitor.
z Do not attempt to service the monitor yourself; opening or removing covers can expose you to dangerous
voltages and other hazards. Please refer all servicing to qualified service personnel
z To ensure satisfactory operation, use the monitor only with UL listed computers which have appropriate
configured receptacles marked between 100 - 240V AC, Min. 3.5A.
z The wall socket shall be installed near the equipment and shall be easily accessible.
z For use only with the attached power adapter (output 12V DC) which have UL, CSA listed license
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SPECIAL NOTES ON LCD MONITORS
The following symptoms are normal with LCD monitor and do not indicate a problem.
NOTES
• Due to the nature of the fluorescent light, the screen may flicker during initial use. Turn off the Power Switch
and then turn it on again to make sure the flicker disappears.
• You may find slightly uneven brightness on the screen depending on the desktop pattern you use.
• The LCD screen has effective pixels of 99.99% or more. It may include blemishes of 0.01% or less such as a
missing pixel or a pixel lit all of the time.
• Due to the nature of the LCD screen, an afterimage of the previous screen may remain after switching the
image, when the same image is displayed for hours. In this case, the screen is recovered slowly by changing
the image or turning off the Power Switch for hours.
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Table of Contents
Chapter 1 Monitor Features ----------------------------------------------------------------- 6
Monitor Features --------------------------------------------------------------------------- 8
Factory Preset Timing Table -----------------------------------------------------------10
Block Diagram ------------------------------------------------------------------------------11
Main board Diagram ----------------------------------------------------------------------12
Software Flowchart ----------------------------------------------------------------------- 13
Main board Layout ------------------------------------------------------------------------ 15
Inverter Board Layout ---------------------------------------------------------------------17
Front Bezel ---------------------------------------------------------------------------- ------18
Rear Bezel -----------------------------------------------------------------------------------19
External Controls ----------------------------------------------------------------------------20
Front Panel Controls -----------------------------------------------------------------------20
OSD Menu ------------------------------------------------------------------------------------22
Hot-Key Menu --------------------------------------------------------------------------------25
OSD Message --------------------------------------------------------------------------------26
LOGO -------------------------------------------------------------------------------------------27
Appendix Online Support Information ------------------------------------------------------ 45
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Monitor Features
LCD Panel
Input
Chapter 1
SAMSUNG
Driving system TFT Color LCD
Size 43.2cm(17.0")
Pixel pitch 0.264mm(H) x 0.264mm(V)
2
Brightness
300cd/m
(Typical)
Contrast 500:1(Typical)
Viewable angle
150° (H) 135° (V)
Response time 12ms
R, G, B Analog Interface
Video
Digital (Dual-Input Model)
H-Frequency 30KHz – 80KHz
V-Frequency 55-75Hz
Display Colors 16.2M Colors
Dot Clock 135MHZ
Max. Resolution 1280 x 1024 @75Hz
Plug & Play
EPA ENERGY
STAR
®
ON Mode ≤45W
OFF Mode ≤3W
Input Connector
Input Video Signal
Maximum Screen Size
Power Source 100~264VAC,47~63HZ
Environmental Considerations
Dimensions 430(W)×445(H)×152(D) mm
VESA DDC1/2B
TM
D-Sub 15pin
DVI-D 24pin (Dual-Input Model)
Analog:0.7Vp-p(standard),75 OHM, Positive
Digital signal (Dual-Input Model)
Horizontal: 337.92mm
Vertical: 270.34mm
Operating Temp: 5° to 50°C
Storage Temp: -20° to 65°C
Operating Humidity: 10% to 85%
Weight (N. W.) 4.2kg Unit (net)
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External ControlsSwitch
External ControlsFunctions
Power Consumption (Maximum)
Regulatory Compliance
• Auto Adjust Key
• </ Volume down (option)
• >/ Volume up (option)
• Power Button
• MENU/ Exit
• Contrast
• Brightness
• Focus
• Clock
• H.Position
• V.Position
• Language
• Input signal Selection
• Auto configuration (Analog model only)
• (Warm) Color
• (Cool) Color
• RGB Color temperature
• Reset
• OSD position /timeout
• Display information
• Exit
45 Watts
CUL, FCC, VCCI, CCC, MPRII, CE, TÜV/GS,
CE, TCO’99, ISO13406-2
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Factory Preset Timing Table
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Monitor Block Diagram
The LCD MONITOR contains a main board, an inverter/power board, keypad board and audio board which
house the flat panel control logic, brightness control logic and DDC.
The Inverter board will drive the backlight of panel.
The Power will provide the 12V DC-power to inverter board and main board.
Monitor Block Diagram
POWER (90V-264V)
AUDIO IN
PWPC
AUDIO
ANALOG IN
DVI IN
MCU
DC-DC
LCD Controller
-Scaler
-OSD
-LVDS IC
-ADC
SPEAKER
KEY BOARD
LAMP
LCD PANEL
SPEAKER
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d
AT24C02
(DDC) U301
VGA Input
MAIN BOARD DIAGRAM
DDC SCL/SDA
VGA R/G/B
VGA Hs / Vs
RXD/TXD
U601
VCC3.3V
VAA2
VAA1
U401
TSU16AK
VAA4
VAA3 VCC2.5V
PA 0~9
PB 0~9
Panel
VLCD
Winbon
AT24C16
EPR SDA/SCL
KEY Control
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Software Flow Chart
N
N
(1)
(2)
(3)
(4)
(5)
(6)
(8)
(9)
(11)
(12)
Y
(7)
Y
(10)
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1. Initialize MCU settings, including I/O, Timer, ISR and Serial Port settings.
2. Read EEPROM content to recover monitor settings, including brightness, contrast, color
temperature and OSD position….etc.
3. Initialize system variable, including system flag, OSD timeout counter, burin mode status… etc.
4. Initialize OSD menu variable for user operation
5. Initialize device on the board, now only MST scaler chip will be initialized
6. Check if system is in power off status from first AC power up. If yes, then go to 7, else go to 8.
7. If yes, system will be forced to enter power off status
8. Mode detection
9. Check if input timing has been changed, if yes then go to 10, else go to 11
10. Setup MST scaler for display according input timing
1 Auto Adjust Key/ Exit
2 >/ Volume up (option)
3 </ Volume down (option)
4 MENU/ENTER
5 LED
6 POWER
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Back Bezel
Item Description
1 AC POWER CORD
2 Signal Cable
3
4 DVI Cable (Only Dual-Input Mode)
Audio Cable(Only for speaker)
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Chapter 2
Operating Instructions
Press the power button to turn the monitor on or off. The other control buttons are located at front panel of the
monitor. By changing these settings, the picture can be adjusted to your personal preferences.
• The power cord should be connected.
• Connect the video cable from the monitor to the video card.
• Press the power button to turn on the monitor position. The power indicator will light up.
External Control Button
EXTERNAL CONTROLS
1. Auto Adjust Key/Exit 4. MENU/ENTER
2. >/ Volume up (option) 5. LED
3. </ Volume down (option) 6. Power Key
FRONT PANEL CONTROLS
• Power Button:
Press this button to turn the monitor ON or OFF.
• MENU / ENTER:
Activate OSD menu when OSD is OFF or activate/de-activate adjustment function when OSD is ON or Exit
OSD menu when in Volume Adjust OSD status.
• </ Volume down:
Activates the volume control when the OSD is OFF or navigate through adjustment icons when OSD is ON or
adjust a function when function is activated.
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• >/ Volume up:
Activates the volume control when the OSD is OFF or navigate through adjustment icons when OSD is ON or
adjust a function when function is activated.
• Auto Adjust button / Exit:
1. When OSD menu is in active status, this button will act as EXIT-KEY
(Exit OSD menu).
2. When OSD menu is in off status, press this button for 2 seconds to activate the Auto Adjustment function.
The Auto Adjustment function is used to set the H-Pos, V-Pos, Clock and Focus.
• Power Indicator:
Green —Power On mode.
Orange— Power Off mode.
NOTES
NOTES
• Do not install the monitor in a location near heat sources such as radiators or air ducts, or in a place subject to
direct sunlight, or excessive dust or mechanical vibration or shock.
• Save the original shipping carton and packing materials, as they will come in handy if you ever have to ship
your monitor.
• For maximum protection, repackage your monitor as it was originally packed at the factory.
• To keep the monitor looking new, periodically clean it with a soft cloth. Stubborn stains may be removed with a
cloth lightly dampened with a mild detergent solution. Never use strong solvents such as thinner, benzene, or
abrasive cleaners, since these will damage the cabinet. As a safety precaution, always unplug the monitor
before cleaning it.
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OSD Menu
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How to adjust a setting:
1. Press the MENU-button to activate the OSD window. See figure 4.
2. Press <or >to select the desired function. See figure 4.
3. Press the MENU-button to select the function that you want to adjust.
4. Press < or >to change the settings of the current function.
5. To exit and save, select the exit function. If you want to adjust any other function, repeat steps 2-4.
The description for control function:
Main Menu Icon Sub Menu Icon Sub Menu ItemDescription
Contrast Contrast from Digital-register.
Brightness Backlight Adjustment
Focus Adjust Picture Phase to reduce Horizontal-Line noise
Clock Adjust picture Clock to reduce Vertical-Line noise.
H. Position Adjust the horizontal position of the picture.
V. Position Adjust the vertical position of the picture.
N/A Warm Recall Warm Color Temperature from EEPROM.
N/A Cool Recall Cool Color Temperature from EEPROM.
N/A English Set OSD display language to English.
N/A
N/A Deutsch Set OSD display language to German.
N/A
N/A
User / Red Red Gain from Digital-register.
User / Green Green Gain Digital-register.
User / Blue Blue Gain from Digital-register.
繁體中文
简体中文
日本語
Set OSD display language to Traditional Chinese.
Set OSD display language to Simplified Chinese.
Set OSD display language to Japanese.
H. Position Adjust the horizontal position of the OSD.
V. Position Adjust the vertical position of the OSD.
OSD Timeout Adjust the OSD timeout.
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Main Menu Icon Sub Menu Icon Sub Menu ItemDescription
(Only Analog-Input
Model)
(Only Dual-Input
Mode)
N/A Auto Config
N/A Analog Select input signal from analog (D-Sub)
N/A Digital Select input signal from digital (DVI)
N/A Information
N/A Reset
N/A Exit Exit OSD
Auto Adjust the H/V Position, Focus and Clock of
picture.
Show the resolution, H/V frequency and input port of
current input timing.
Clear each old status of Auto-configuration and set
the color temperature to Cool.
Hot-Key Menu
The description for Hot-Key function:
Item Operation IconDescription
When the OSD is closed, press Left or
Volume
Right button will be Volume Hot-Key
Function
Volume of Audio adjustment. The Audio
will be Mute when volume=0.
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OSD Message
The description for OSD Message:
Item Description
Auto Config
Please Wait
Input Not
Supported
Cable Not
Connected
No Signal
1.) When Analog signal input, if User Press Hot-Key “Auto”, will show this message, and the
monitor do the auto config function.
2.) When Digital signal input, without this OSD Message.
When the Hsync Frequency, Vsync Frequency or Resolution is out of the monitor support range,
will show this message. This message will be flying.
1.) Analog-Only Model: When the video cable is not connected, will show this message. This
message will be flying.
2.) Dual-Input Model: Dual-Input Model without this OSD Message.
1.) Analog-Only Model: When the video cable is connected, but there is no active signal input,
will show this message, then enter power saving.
2.) Dual-Input Model: When the video cable is not connected, or the video cable is connected
but there is no active signal input, will show this message, then enter power saving.
LOGO
When the monitor is power on, the LOGO will be showed in the center, and disappear slowly.
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Chapter 3
Machine Disassembly
This chapter contains step-by-step procedures on how to assemble the monitor for maintenance and
troubleshooting.
NOTE: 1.The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
2. Note: The monitor surface is susceptible to scratching! Therefore, lay the monitor on a soft surface
when mounting or removing the base.
3.Wear gloves
Picture Description
To stick the insulated film on the mainframe
and the shield
1
2
Make preparation before putting the main
board:
1.insert the wiring harness
2.stick the soft cushion
To put the bezel on panel
To fix the main frame and panel with the
screws
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Picture Description
To put inverter board, and connect related
interfaces
To fix the board with screws
To fix the wires with adhesive tape
Connect Inverter board with Audio board
To fix Audio board with screws
To connect main board with Audio board
To connect all other interfaces
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To fix the main board with screws
After having fix the board, cover the shield on
them
STRENGTH:
In the end, cover the back bezel and connect above part with the chassis
Warning: 1.In order to prevent the static disturbance, wear resisting static ring
2. No watch
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Chapter 4
Trouble shooting
This chapter provides troubleshooting information for the AL1715:
Defect Mode Failure Analysis Repair Testing
Abnormal
Display
Missing Line
Bright Dot
Dark Dot
Light Leakage
Mura
Image Sticking
Dot Defect
Brightness Spot
Dot Defect
Particle
No display Check Power Board
Check Panel
Panel Change
Change Power Board
Noise
28
Check Main board
Check Panel
Check Keyboard
Check Line Connected
Power board and Mainborad
Check Main board
Check Panel
Change Main board
Change Panel
Change Keyboard
Change Wires
Change Main board
Change Panel
NG
Next
Test
Completed
Page 30
Defect Mode Failure Analysis Repair Testing
A
Noise Check Single CableChange Single Cable
Flicker Check Main board Change Main board
Check Panel
Change Panel
Abnormal
Gray
R\G\B
Display
Abnormal
Monitor
Shut Down
No signal Check Single CableChange Single Cable
Power on
Display
Abnormal
Check Main board
Check Panel
Check LVD Cable
Check Single CableChange Single Cable
Check Main board Change Main board
Check Panel
Check Power boardChange Power board
Check Main board
Check Keyboard Change Keyboard
Check Main board
Check Main board
Change Main board
Change Panel
Change LVD Cable
Change Panel
Change Main board
Change Main board
Change Main board
Next
Test
A
29
Completed
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Defect Mode Failure Analysis Repair Testing
LED
Display
Abnormal
LED Off
LED Dark
Change Keyboard or
Mainboard or wire
Change Keyboard or
Mainboard
LED Abnormal
Change Keyboard or
Mainboard or wire
Abnormal
Keyboard
Abnormal
OSD
LED Flicker
Check Wires
Check Main board
Check Keyboard
Check Main board
Check LVDS Wire
Change Keyboard or
Mainboard or wire
Change Wires
Change Main board
Change Keyboard
Change Main board
Change LVDS Wire
Next
Test
Completed
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Chapter 5
Connector Information
The following figure shows the connector locations on the monitor board:
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Chapter 6
FRU (Field Replaceable Unit) List
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Acer Altos
AL1721.Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise
Authorization). Please note that WHENORDERING FRU PARTS, you should check the most up-to-date
information available on your regional web or channel. For whatever reasons a part number change is made, it
will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide.
You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service
of customer machines.
NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations
on how to dispose it properly, or follow the rules set by your regional Acer office on how to return it.
Exploded Diagram
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Note: above picture show the description of the following