Acer AT110 F1 User Manual

AT110 Series

User Guide

© 2009. All Rights Reserved.

Acer AT110 Series
User Guide

Acer AT110

Model Number :

Serial Number:

Purchase Date:

Place of Purchase:

iii

Information for your safety and comfort

Safety instructions

Read these instructions carefully. Keep this document for future reference.
Follow all warnings and instructions marked on the product.

Turning the product off before cleaning

Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.

CAUTION for power cord

Observe the following guidelines when connecting and disconnecting power to
the power supply unit:

Install the power supply unit before connecting the power cord to the AC
power outlet.

Unplug the power cord before removing the power supply unit from the
computer.

If the system has multiple sources of power, disconnect power from the system
by unplugging all power cords from the power supplies.

CAUTION for accessibility

Be sure that the power outlet you plug the power cord into is easily accessible
and located as close to the equipment operator as possible. When you need to
disconnect power to the equipment, be sure to unplug the power cord from the
electrical outlet.

Warnings

• Place this product in the upright position and not on its side.

• Do not use this product near water.

• Do not place this product on an unstable cart, stand or table. If the product
falls, it could be seriously damaged.

iv

• Slots and openings are provided for ventilation to ensure reliable
operation of the product and to protect it from overheating. These
openings must not be blocked or covered. The openings should never be
blocked by placing the product on a bed, sofa, rug or other similar surface.
This product should never be placed near or over a radiator or heat
register, or in a built-in installation unless proper ventilation is provided.

• Never push objects of any kind into this product through cabinet slots as
they may touch dangerous voltage points or short-out parts that could
result in a fire or electric shock. Never spill liquid of any kind onto or into
the product.

• To avoid damage of internal components and to prevent battery leakage,
do not place the product on a vibrating surface.

• Never use it under sporting, exercising, or any vibrating environment
which will probably cause unexpected short current or damage rotor
devices, HDD, Optical drive, and even exposure risk from lithium battery
pack.

Using electrical power

• This product should be operated from the type of power indicated on the
marking label. If you are not sure of the type of power available, consult
your dealer or local power company.

• Do not allow anything to rest on the power cord. Do not locate this
product where people will walk on the cord.

• If an extension cord is used with this product, make sure that the total
ampere rating of the equipment plugged into the extension cord does not
exceed the extension cord ampere rating. Also, make sure that the total
rating of all products plugged into the wall outlet does not exceed the fuse
rating.

• Do not overload a power outlet, strip or receptacle by plugging in too
many devices. The overall system load must not exceed 80% of the branch
circuit rating. If power strips are used, the load should not exceed 80% of
the power strip's input rating.

• This product's power supply is equipped with a three-wire grounded plug.
The plug only fits in a grounded power outlet. Make sure the power outlet
is properly grounded before inserting the power supply plug. Do not insert
the plug into a non-grounded power outlet. Contact your electrician for
details.

Warning! The grounding pin is a safety feature. Using a power outlet that is
not properly grounded may result in electric shock and/or injury.

v

Note: The grounding pin also provides good protection from unexpected
noise produced by other nearby electrical devices that may interfere with
the performance of this product.

• Use the product only with the supplied power supply cord set. If you need
to replace the power cord set, make sure that the new power cord meets
the following requirements: detachable type, UL listed/CSA certified, VDE
approved or its equivalent, 4.6 meters (15 feet) maximum length.

Product servicing

Do not attempt to service this product yourself, as opening or removing covers
may expose you to dangerous voltage points or other risks. Refer all servicing to
qualified service personnel.

Unplug this product from the wall outlet and refer servicing to qualified service
personnel when:

• The power cord or plug is damaged, cut or frayed.

• Liquid was spilled into the product.

• The product was exposed to rain or water.

• The product has been dropped or the case has been damaged.

• The product exhibits a distinct change in performance, indicating a need
for service.

• The product does not operate normally after following the operating
instructions.

Note: Adjust only those controls that are covered by the operating
instructions, since improper adjustment of other controls may result in
damage and will often require extensive work by a qualified technician to
restore the product to normal condition.

CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only
with the same or equivalent type recommended by the manufacturer. Dispose
of used batteries according to the manufacturer’s instructions.

vi

Additional safety information

Your device and its enhancements may contain small parts. Keep them out of
the reach of small children.

Disposal instructions

Do not throw this electronic device into the trash when
discarding. To minimize pollution and ensure utmost protection
of the global environment, please recycle. For more
information on the Waste from Electrical and Electronics
Equipment (WEEE) regulations, visit
http://www.acer-group.com/public/Sustainability/
sustainability01.htm.

Mercury advisory

For projectors or electronic products containing an LCD/CRT
monitor or display: Lamp(s) inside this product contain mercury and
must be recycled or disposed of according to local, state or federal
laws. For more information, contact the Electronic Industries Alliance at
www.eiae.org. For lamp-specific disposal information, check
www.lamprecycle.org.

Tips and information for comfortable use

Computer users may complain of eyestrain and headaches after prolonged use.
Users are also at risk of physical injury after long hours of working in front of a
computer. Long work periods, bad posture, poor work habits, stress,
inadequate working conditions, personal health and other factors greatly
increase the risk of physical injury.

Incorrect computer usage may lead to carpal tunnel syndrome, tendonitis,
tenosynovitis or other musculoskeletal disorders. The following symptoms may
appear in the hands, wrists, arms, shoulders, neck or back:

• numbness, or a burning or tingling sensation

• aching, soreness or tenderness

• pain, swelling or throbbing

• stiffness or tightness

• coldness or weakness

If you have these symptoms, or any other recurr
and/or pain related to computer use, consult a physician immediately and
inform your company's health and safety department.

The following section provides tips for more comfortable computer use.

ing or persistent discomfort

vii

Finding your comfort zone

Find your comfort zone by adjusting the viewing angle of the monitor, using a
footrest, or raising your sitting height to achieve maximum comfort. Observe
the following tips:

• Refrain from staying too long in one fixed posture.

• Avoid slouching forward and/or leaning backward.

• Stand up and walk around regularly to remove the strain on your leg
muscles.

• Take short rests to relax your neck and shoulders.

• Avoid tensing your muscles or shrugging your shoulders.

• Install the external display, keyboard and mouse properly and within
comfortable reach.

• If you view your monitor more than your documents, place the display at
the center of your desk to minimize neck strain.

Taking care of your vision

Long viewing hours, wearing incorrect glasses or contact lenses, glare, excessive
room lighting, poorly focused screens, very small typefaces and low-contrast
displays could stress your eyes. The following sections provide suggestions on
how to reduce eyestrain.

Eyes

• Rest your eyes frequently.

• Give your eyes regular breaks by looking away from the monitor and
focusing on a distant point.

• Blink frequently to keep your eyes from drying out.

Display

• Keep your display clean.

• Keep your head at a higher level than the top edge of the display so your
eyes point downward when looking at the middle of the display.

• Adjust the display brightness and/or contrast to a comfortable level for
enhanced text readability and graphics clarity.

• Eliminate glare and reflections by:

• Placing your display in such a way that the side faces the window or

any light source.

• Minimizing room light by using drapes, shades or blinds.

• Using a task light.

• Changing the display's viewing angle.

viii

• Using a glare-reduction filter.

• Using a display visor, such as a piece of cardboard extended from the
display's top front edge.

• Avoid adjusting your display to an awkward viewing angle.

• Avoid looking at bright light sources, such as open windows, for extended
periods of time.

Developing good work habits

Develop the following work habits to make your computer use more relaxing
and productive:

• Take short breaks regularly and often.

• Perform some stretching exercises.

• Breathe fresh air as often as possible.

• Exercise regularly and maintain a healthy body.

ix

Regulations and safety notices

FCC notice

This device has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This device generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular
installation. If this device does cause harmful interference to radio or television
reception, which can be determined by turning the device off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the device and receiver.

• Connect the device into an outlet on a circuit different from that to which
the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables
to maintain compliance with FCC regulations. In compliance with FCC
regulations, use shielded cables to connect to other computing devices. A dual­link cable is recommended for DVI output.

Notice: Peripheral devices

Only peripherals (input/output devices, terminals, printers, etc.) certified to
comply with the Class A limits may be attached to this equipment. Operation
with non-certified peripherals is likely to result in interference to radio and TV
reception.

Caution

Changes or modifications not expressly approved by the manufacturer could
void the user's authority, which is granted by the Federal Communications
Commission, to operate this computer.

x

Operation conditions

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.

Notice: Canadian users

This Class A digital apparatus complies with Canadian ICES-003.

Remarque à l'intention des utilisateurs canadiens

Cet appareil numérique de la classe B est conforme a la norme NMB-003 du
Canada.

Compliant with Russian regulatory certification

Notice for Australia

For safety reasons, only connect headsets with a
telecommunications compliance label. This includes customer equipment
previously labelled permitted or certified.

Notice for New Zealand

1 The grant of a Telepermit for any item of terminal equipment indicates

only that Telecom has accepted that the item complies with minimum
conditions for connection to its network. It indicates no endorsement of
the product by Telecom, nor does it provide any sort of warranty. Above
all, it provides no assurance that any item will work correctly in all respects
with another item of Telepermitted equipment of a different make or
model, nor does it imply that any product is compatible with all of
Telecom's network services.

2 This equipment is not capable, under all operating conditions, of correct

operation at the higher speeds for which it is designed. Telecom will accept
no responsibility should difficulties arise in such circumstances.

3 Some parameters required for compliance with Telecom's Telepermit

requirements are dependent on the equipment (PC) associated with this
device. The associated equipment shall be set to operate within the
following limits for compliance with Telecom's Specifications:

a There shall be no more than 10 call attempts to the same number

within any 30 minute period for any single manual call initiation, and

b The equipment shall go on-hook for a period of not less than 30

seconds between the end of one attempt and the beginning of the
next call attempt.

xi

4 Some parameters required for compliance with Telecom's Telepermit

requirements are dependent on the equipment (PC) associated with this
device. In order to operate within the limits for compliance with Telecom's
specifications, the associated equipment shall be set to ensure that
automatic calls to different numbers are spaced such that there is not less
than 5 seconds between the end of one call attempt and the beginning of
another.

5 This equipment shall not be set up to make automatic calls to Telecom's

111 Emergency Service.

6 This device is equipped with pulse dialing while the Telecom standard is

DTMF tone dialing. There is no guarantee that Telecom lines will always
continue to support pulse dialing.

7 Use of pulse dialing, when this equipment is connected to the same line as

other equipment, may give rise to bell tinkle or noise and may also cause a
false answer condition. Should such problems occur, the user should NOT
contact the telecom Fault Service.

8 This equipment may not provide for the effective hand-over of a call to

another device connected to the same line.

9 Under power failure conditions this appliance may not operate. Please

ensure that a separate telephone, not dependent on local power, is
available for emergency use.

Notice: BSMI

警告使用者：

這是甲類的資訊產品，在居住的環境中使用時， 可能會造成射頻干擾，在這種情況下，使用者會 被要求採取某些適當的對策。

Laser compliance statement

The CD or DVD drive used with this computer is a laser product.
The CD or DVD drive's classification label (shown below) is located on the drive.

CLASS 1 LASER PRODUCT
CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE
TO BEAM.

Appareil à laser de classe 1
Attention : Radiation laser visible et invisible en cas d’ouverture. Éviter toute
exposition aux rayons.

xii

Laserprodukt der Klasse 1
Achtung: Beim Öffnen werden unsichtbare Laserstrahlen freigelegt. Setzen Sie
sich diesen Strahlen nicht aus.

Prodotto laser di classe 1
Attenzione: Radiazioni laser invisibili in caso d’apertura. Evitare l’esposizione ai
raggi.

Producto l
Precauci
haz de luz.

Produto Laser de Classe 1
Precaução: Radiação laser invisível quando aberto. Evite exposição ao feixe.

Laserproduct klasse 1
Voorzichtig: Onzichtbare laserstraling indien geopend. Voorkom blootstelling
aan straal.

áser de Clase 1

ón: Cuando está abierta, hay radiación láser. Evite una exposición al

Digital audio output statement

The optical connector contains no laser or light emitting diode (LED) more than
Class I.

Radio device regulatory notice

Note: Below regulatory information is for models with wireless LAN and/or
Bluetooth only.

General

This product complies with the radio frequency and safety standards of any
country or region in which it has been approved for wireless use. Depending on
configurations, this product may or may not contain wireless radio devices (such
as wireless LAN and/or Bluetooth modules). Below information is for products
with such devices.

xiii

Declaration of Conformity for EU countries

Hereby, Acer, declares that this system is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.

List of applicable countries

This device must be used in strict accordance with the regulations and
constraints in the country of use. For further information, please contact local
office in the country of use. Please see http://ec.europa.eu/enterprise/rtte/
implem.htm for the latest country list.

xiv

1 System tour 1

External and internal structure 2

Front panel 2
Rear panel 3
Internal components 4

System boards 6

Mainboard 6

System jumpers 9

Clear CMOS 9
BIOS recovery 9

System LED indicators 10

Front panel LED indicators 10
Gigabit LAN port LED indicators 12

2 System setup 13

Setting up the system 14

Pre-installation requirements 14
Connecting peripherals 15
Turning on the system 16

Power-on problems 17
Configuring the system OS 18
Turning off the system 19

3 System upgrades 21

Installation precautions 22

ESD precautions 22

Pre-installation instructions 22

Post-installation instructions 23
Opening the server 24

Removing the side panel 24
Installing the hard drive 25

Installing a 3.5" HDD 25
Installing a 5.25" storage device 26
Upgrading the processor 29
Upgrading the system memory 34
Installing an expansion card 38

4 System BIOS 41

BIOS overview 42
Entering BIOS setup 43

BIOS setup primary menus 43

Contents

xvi

BIOS setup navigation keys 43
Main menu 45
Advanced menu 46

Advanced Processor Configuration 47

Memory Configuration 49

Advanced Chipset Control 50

PCI Configuration 52

IDE Configuration 53

I/O Device Configuration 54

Boot Configuration 55
Security menu 56

Setting a system password 57

Changing a system password 57

Removing a system password 58
Server menu 59

System Management 59

Console Redirection 61
Boot menu 63
Exit menu 64

5 System

troubleshooting 65

Resetting the system 66
Initial system startup problems 67
Initial troubleshooting checklist 67
Hardware diagnostic testing 69

Checking the boot-up status 69

Verifying the condition of the storage devices 69

Confirming loading of the operating system 70
Specific problems and corrective actions 70

Appendix A: Server management tools 75

Server management overview 77
RAID configuration utilities 78

Onboard SATA RAID Configuration Utility 78

Appendix B: LSI RAID configuration 81

LSI MegaRAID SAS 8204ELP RAID Configuration Utility82

Index 85

1 System tour

2

1 System tour

External and internal structure

Front panel

No. Icon Component Description

1 DVD-ROM drive Disk drive for reading CD, VCD, and

ntents.

DVD co

2 5.25" drive bay Allows installation of additional

orage devices.

st

3

4

5

6

HDD activity
indicator

LAN status indicator Indicates the system network

USB 2.0 ports Connect to USB devices.

Power button and
power indicator

Indicates the status of a system
hard drive (blue).

connection status.

Press to turn the server on/off, or to
put it in standby mode. Indicates
the power status.

Rear panel

3

No. Icon Component Description

1 Power supply

2 Main power

3

4

5

6

mod

ule cord

socket

pply module

su

PS/2 mouse
port

PS/2 keyboard
port

Serial port Connects to serial devices.

Monitor port Connects to monitors.

Connect the system power cord here.

Provides the system’s main power
supply.

Connects to a PS/2 mouse.

Connects to a PS/2 keyboard.

4

No. Icon Component Description

7 USB 2.0 ports Connect to USB devices.

1 System tour

8

9 PCI slot covers Protect the vacant expansion slots.

10 System fan Regulates the system airflow.

11 Parallel port Connects to parallel devices.

Gigabit LAN
port

Connects to an internet or intranet
network.

Internal components

No. Component

1 Power supply

2 Heat sink fan (HSF) assembly

3 Sliders for the 5.25" devices

No. Component

4 HDD carriers

5 Mainboard

6 PCI slot lock

7 System fan

5

6

System boards

Mainboard

1 System tour

No. Code Description

1 PS/2 ports Connect to PS/2 mouse and keyboard.

2 Serial port Connects to serial devices.

3 Parallel port Connects to parallel devices.

No. Code Description

4 VGA port Connects to monitors.

5 RJ45/USB ports The RJ45 port connects to an internet or

intranet network. The USB ports
connect to USB devices.

6 USB ports Connect to USB devices.

7 CPU Processor socket

8 DDR2 A1 DIMM slot

9 DDR2 A2 DIMM slot

10 DDR2 B1 DIMM slot

11 DDR2 B2 DIMM slot

12 24-pin ATX Power connector

13 SATA 1 SATA cable connector

14 SATA 0 SATA cable connector

7

15 SATA 3 SATA cable connector

16 SATA 2 SATA cable connector

17 SATA 5 SATA cable connector

18 SATA 4 SATA cable connector

19 F_USB2 Front USB2 cable connector

20 F_USB1 Front USB1 cable connector

21 F_Panel Front panel connector

22 COM2 Connects to serial port

23 PCI_B PCI slot (32-bit/33MHz)

24 PCI_A PCI slot (32-bit/33MHz)

25 PCI-E 2 PCI-E x8 slot (x4 bandwidth)

8

No. Code Description

26 PCI-E 1 PCI-E x8 slot

27 CPU_FAN CPU fan cable connector

28 8-pin ATX Power connector

29 SYS_FAN System fan cable connector

1 System tour

System jumpers

Clear CMOS

You may clear the CMOS data to its default value by shorting the 2-3
pins.

Jumper position Status

9

1

1

1-2 close: Normal (default setting).

2-3 close: Clear CMOS.

BIOS recovery

You may put the computer into BIOS recovery mode by shorting the 2­3 pins.

10

Jumper position Status

1 System tour

1

1

1-2 close: Enable BIOS recovery.

2-3 close: Normal (default setting).

System LED indicators

This section discusses the different LED indicators located on the:

• Front panel

• LAN port

Knowing what each LED indicator si
diagnosis and troubleshooting.

Front panel LED indicators

gnifies can aid in problem

There are three LED indicators mounted on the front bezel.

No. Indicator Color State Representative

Status

1 LAN activity Blue On LAN link or no

access

Blue Flashing LAN access

N/A Off Disconnect or

idle

11

No. Indicator Color State Representative

2 HDD activity Blue Flashing HDD access

N/A Off No access and no

3 Power Blue On S0: Power on

Blue Flashing (1 Hz

with at 50% duty
cycle)

N/A Off S4/S5

Status

HDD fault

S1: Sleep

12

Gigabit LAN port LED indicators

1 System tour

LED Indicator

LED 1 Off 10 Mbps connection

LED 2 Green On LAN link / no access

LED
Color

Green On 100 Mbps connection

Green Flashing Port identification with 100 Mbps

Yellow On 1 Gbps connection

Yellow Flashing Port identification with 1 Gbps

Green Flashing LAN access

LED State NIC State

Off Port identification with 10 Mbps

Off Idle

co

nnection

co

nnection

nnection

co

2 System setup

14

2 System setup

Setting up the system

Pre-installation requirements

Selecting a site

Before unpacking and installing the system, select a suitable site for
the system for maximum efficiency. Consider the following factors
when choosing a site for the system:

• Near a grounded power outlet.

• Clean and dust-free.

• Stable surface free from vibration.

• Well-ventilated and away from sources of heat.

• Secluded from electromagnetic fields produced by electrical

devices such as air conditioners, radio and TV transmitters, etc.

Checking the package contents

Check the following items from the package:

• AT110 system

• AcerAcer Smart Setup DVD Pack

• AT110 accessory box

If any of the above items is damaged or missing, contact your dealer
immediately.

Save the boxes and packing materials for future use.

Connecting peripherals

The I/O port panel on the system rear accepts a variety of compatible
peripherals. Refer to the figure below for specific connection
instructions for each port.

15

Note: Consult the operating system manual for information on
how to configure the network setup.

Caution: Do not route the power cord where it will be walked on
or pinched by items placed against it. The server is designed to be
electrically grounded (earthed). To ensure proper operation, plug
the power cord into a properly grounded AC outlet only.

16

2 System setup

Turning on the system

After making sure that you have properly set up the system, applied
power and connected all the necessary peripherals, you can now
power on the system. Follow the procedure below.

1 Press the power button.

The system starts up and displays a welcome message on the
monitor
appears. The POST messages indicate if the system is running well
or not.

Aside from the POST messages, you can determine if the system is in
good condition by checking if the following occurred.

• The power status indicator on the front panel lights up blue.

• The Num Lock, Caps Lock and Scroll Lock indica

keyboard light up.

. After that, a series of power-on self-test (POST) messages

Note: If the system does not turn on or boot after pressing the
power button, go to the next section for the possible causes of the
boot failure.

tors on the

Power-on problems

If the system fails to boot after you have applied power, check the
following factors that might have caused the boot failure.

• The external power cord may be loosely connected.
Check the power cord connection from the power outlet to the

power cord socket on the rear panel. Make sure that the cord is
properly connected to the power outlet and to the power cord
socket.

• No power comes from the grounded power outlet.
Have an electrician check your power outlet.

• Loose or improperly connected internal power cables.
Check the internal cable connections. If you are not confident to

perform this step, ask a qualified technician to assist you.

Warning! Make sure all power cords are disconnected from the
electrical outlet before performing this task.

Note: If you have gone through the preceding actions and the
system still fails to boot, ask your dealer or a qualified technician
for assistance.

17

18

2 System setup

Configuring the system OS

The AT110 comes with Acer Smart Setup that allows you to
conveniently install the preferred operating system. To start using Acer
Smart Setup, follow the steps below.

1 Locate the Acer Smart Setup DVD included in the system package.
2 With the system turned on, press the DVD-ROM drive Eject button.
3 When the disc tray slides open, insert the Acer Smart Setup DVD

with the label side of the disc facing upward.

Note: When handling the disc, hold it by the edges to avoid
smudges or fingerprints.

4 Press the drive Eject button again to close the disc tray.
5 The Acer Smart Setup sequence begins. Follow all onscreen

instructions.

For more information, refer to the Acer Smart Setup Installation guide.

Note Acer Smart Setup only supports the Microsoft and Red Hat
Linux operating systems. The Windows or Red Hat installation
disc(s) is required to install the OS.

19

Turning off the system

There are two ways to turn off the server—via software or via
hardware. The software procedure below applies to a system running
on a Windows OS. For other shutdown procedures, refer to the related
user documentation.

To turn off the system via software:

1 Press <Ctrl> + <Alt> + <Delete> on the attached keyboard or click

Start on the Windows taskbar.

2 Select Shut Down.
3 Select Shut Down from the drop-down menu, then click OK.

To turn off the system via hardware:

If you cannot shut down the server via software, press the power
button for at least four seconds. Quickly pressing the button may put
the server in a Suspend mode only.

20

2 System setup

3 System upgrades

22

3 System upgrades

Installation precautions

Before you install any server component, it is recommended that you
read the following sections first. These sections contain important ESD
precautions along with pre-installation and post-installation
procedures.

ESD precautions

Electrostatic discharge (ESD) can damage static-sensitive hardware
components, such as the processor, disk drives, and the system board.
Always observe the following precautions before you install a server
component:

• Do not remove a component from its protective packaging until
you are ready to install it.

• Do not touch the component pins, leads, or circuitry.

• Components with a Printed Circuit Board (PCB) assembly should
always be laid with the assembly-side down.

• Wear a wrist grounding strap and attach it to a metal part of the
server before handling components. If a wrist strap is not
available, maintain contact with the server throughout any
procedure requiring ESD protection.

• Keep the work area free of nonconductive materials, such as
ordinary plastic assembly aids and foam packing.

Pre-installation instructions

Perform the steps below before you open the server or before your
remove or replace any component.

Warning! Failure to properly turn off the server before you start
perform any hardware configuration may cause serious damage
and bodily harm. Do not attempt the procedures described in the
following sections unless you are a qualified service technician.

1 Turn off the server and all connected peripherals.
2 Unplug all power cables from their outlets.
3 Disconnect all telecommunication cables from their ports.

23

4 Place the server on a flat, stable surface.
5 Open the server according to the instructions on page 24.
6 Follow the ESD precautions described in the previous section when

handling a server component.

Post-installation instructions

Perform the steps below after installing a server component.
1 See to it that all components are installed according to the

described step-by-step instructions.

2 Reinstall any expansion board(s), peripheral(s), bracket(s) and

system cable(s) that have previously been removed.
3 Reinstall the side panel.
4 Reconnect the power, peripheral, and telecommunication cables.
5 Turn on the system.

24

3 System upgrades

Opening the server

Caution: Before you proceed, make sure that you have turned off
the system and all peripherals connected to it. Read the
Pre-installation instructions section on page 22.

You need to open the server before you can install upgrade
components. The left side panel is removable to allow access to the
server’s internal components. Refer to the following sections for
instructions.

Removing the side panel

1 Perform the pre-installation instructions described on page 22.
2 Remove the two thumb screws on the back panel (1).
3 Slide the locking switch down (2) and slide the sid

the rear of the chassis to disengage it (3).

e panel toward

25

Installing the hard drive

The AT110 accommodates up to four 3.5" SATA or SAS hard disk drives.

Note: Max HDD support is SKU dependent.

Installing a 3.5" HDD

1 Perform the pre-installation instructions described on page 22.
2 Remove the side panel described on page 24.
3 Remove an available HDD carrier fr

Press tabs together and pull the carrier out.

4 Slide the hard disk into the HDD carrier (1), making sure the tabs

are lined up (2).

Pull carrier over the HDD (3) and secure tabs into place (4).

5

om the side of the chassis.

26

6 Insert the new hard drive into the case.

Note: Recommended HDD installation order is from bottom to
top.

4

2

3
1

3 System upgrades

Slide the drive into the case until the carrier tabs snap into

place.
7 Connect the power and SATA/SA
8 Observe the post-installation instructions described on page 23.

S cables to the new HDD.

Installing a 5.25" storage device

The two 5.25" device bays support a variety of storage devices for
additional storage capacity and scalability.

27

By default, the system ships with a DVD-ROM drive installed on the
topmost device bay. You can choose to replace these default drives, or
you can install a new storage device on the second device bay.

Please ensure all installed devices support the SATA interface.

To install a 5.25" storage device:

1 Perform the pre-installation instructions described on page 22.
2 Remove the side panel described on page 24.
3 Remove the 5.25" bay cover (1) and EMI protector (2).
4 Slide the tool-less bracket to th

e left to unlock the bay (3).

5 Insert the new 5.25" storage device (1) and slide the tool-less

bracket to the right in the locked position (2).

28

3 System upgrades

6 Connect the power (3) and SATA cables (4) to the new 5.25" drive.

7 Observe the post-installation instructions described on page 23.

To upgrade or replace a defective storage device:

1 Perform the pre-installation instructions described on page 22.
2 Remove the side panel described on page 24.

29

3 Disconnect the cables connected to the device (1)(2). Slide the tool-

less bracket to the left (3) and pull out the device from the drive
bay(4).

Upgrading the processor

This section explains the procedures for removing and installing the
processor and heat sink fan (HSF) assembly.

Processor configuration guidelines

The mainboard supports Intel® Xeon™ 3000 Sequence and Pentium
processors.

Observe the following guidelines when replacing or installing a
processor.

• The CPU socket must always be populated. If no processor is
installed in this socket, the system will fail to boot.

• Before removing the processor, make sure to
system files.

• Handle the processor and the HSF as
either may prevent the system from functioning properly.

sembly carefully. Damage to

back up all important

30

Note: A long-nosed screwdriver is needed to remove/install the
HSF assembly

.

3 System upgrades

To upgrade the default processor:

1 Perform the pre-installation instructions described on page 22.
2 Remove the side panel described on page 24.
3 Lay the server on its sid
4 Disconnect the heat sink fan (H

connector and remove the HSF assembly.
(1) Use a long-nosed screwdriver to

pins.

(2) Once you have loosened all four mounting pins, lift the HSF

away from the

e (components showing).

SF) cable from its mainboard

loosen the four HSF mounting

mainboard.

(3) Disconnect the heat sink fan cable from the mainboard.
Use an alcohol pad to wipe off the the

rmal grease from both the

HSF assembly and the processor socket retention plate.

5 Remove the default processor.

Warning! The processor becomes very hot when the system is on.
Allow it to cool off first before handling.

(1) Release then lift up the load lever.

(2) Open the retention plate to expose the socket body.
(3) Grasp the processor by its edges an

6 Remove the new processor from its protective packaging.
7 Install the new processor.

(1) Hold the processor by its edges, then insert it

Make sure that the alignment tabs on the
notches located on the edges of the processor. The pins are
keyed in such a way that you cannot install the processor in
the wrong orientation without bending the pins.

(2) Close the retention plate.

d lift it out of its socket.

in the socket.

socket fit the two

31

32

3 System upgrades

(3) Engage the load lever back into place.

8 Apply the thermal interface material.

(1) Use an alcohol pad to wipe

off the old thermal grease from
both the HSF assembly and the processor socket retention
plate.

(2) Apply a thin layer of thermal interface material before

installing the HSF.
Make sure that only a

very thin layer

is applied so that both

contact surfaces are still visible.

9 Reinstall the HSF assembly.

(1) Align then insert the HSF on top of the
(2) Use a long-nosed screwdrive

r to tighten the four HSF

retention plate.

mounting pins to secure the assembly.

(3) Reconnect the HSF cable to its mainboard connector.

Refer to the Mainboard section on page 6 for the location of the
HSF connectors.

10 Observe the post-installation

instructions described on page 23.

33

34

3 System upgrades

Upgrading the system memory

This section explains the procedures for removing and installing a
memory module.

Memory configuration guideline

The AT110 has four DIMM slots. The DIMM slots support dual-channel
DDR2 unbuffered ECC memory modules.

• Channel A - DIMM A1 and DIMM A2

• Channel B - DIMM B1 and DIMM B2

For the system to function, DIMM modules must be installed following
the slot sequence listed below.

• To ensure data integrity, use only approved 240-pin, DDR2
unbufferred DIMM ECC modules in 1 GB or 2 GB capacities.

• Use identical modules — same specification for size, speed, and
organization.

• The minimum memory configuration is one DIMM, installed in
DIMM A1 slot.

• DIMMs on channel A (DIMM A1 and A2) are paired with DIMMs on
channel B (DIMM B1 and B2) to enable two-way interleaving.
When only two DIMMs are being used, the population order must
be DIMM A1 and DIMM B1 to ensure dual-channel operating
mode.

• For best performance and dual-channel interleave operation,
DIMM modules must be installed or removed in matched pairs,
following the slot sequence: DIMM A1 and B1 first, then DIMM A2

and B2.

Independent mode:

Single processor configuration

Observe the population sequence illustrated in the table below when
installing memory modules.

Total Capacity DIMM A1 DIMM A2 DIMM B1 DIMM B2

1 GB 1 GB

2 GB 2 GB

2 GB 1 GB 1 GB

4 GB 2 GB 2 GB

4 GB 1 GB 1 GB 1 GB 1 GB

8 GB 2 GB 2 GB 2 GB 2 GB

To remove a DDR2 unbufferred DIMM:

35

Important: Before removing a DDR2 unbufferred DIMM, make
sure to back up all important system files.

1 Perform the pre-installation instructions described on page 22.
2 Lay the server on its side (components showing).
3 Remove the DIMM.

(1) Press the holding clips on both sides of the socket outward to

release the DIMM.

36

3 System upgrades

(2) Gently pull the DIMM upward to remove it from the socket.

4 If you intend to install a new DIMM, proceed to the next section,

otherwise observe the post-installation instructions described on
page 23.

To install a DDR2 unbufferred DIMM:

1 Perform steps 1 through 3 of the previous section.
2 Select an empty DIMM slot.
3 If necessary, open the holding clip
4 Remove the new DIMM from its protective packaging, handling it

by the edges.

5Install the DIMM.

(1) Align the DIMM so that the notch on the slot fits the keyed

of the module, then press the module at both ends to

edge
seat it fully into the slot.

If you insert an DIMM but it does not fit easily into the slot,
you have inserted it incorrectly. Reverse the orientation of the
module and insert it again.

(2) Firmly press the holding clips inward to lock the DIMM in

e.

plac
If the holding clips do not close, the DIMM is not properly

s of the selected DIMM slot.

inserted.

6 Observe the post-installation instructions described on page 23.

The system automatically detects the amount of memory installed.
Run the BIOS setup to view the new value for total system memory
and make a note of it.

37

38

3 System upgrades

Installing an expansion card

This section explains how to install an expansion card.

I/O interface

The AT110 has two PCI Express® and two PCI expansion slots:

• One PCI Express® x8 slot (x8 bandwidth)

• One PCI Express® x8 slot (x4 bandwidth)

• Two PCI (32-bit / 5 V) slots

To install an expansion card:

1 Perform the pre-installation instructions described on page 22.
2 Remove the side panel described on page 24.
3 If necessary, remove any cables that prevent access to the PCI slot.
4 Locate an empty expansion slot that is compatible with the

specification of the card you intend to install.

5 Install the expansion card.

39

(1) Lift the bracket securing the slot covers of the expansion slots.

(2) Pull out the slot cover and store it for reassembly later.

Caution: Do not discard the slot cover. If the expansion card is
removed in the future, the slot cover must be reinstalled to
maintain proper system cooling.

Remove the expansion card from its protective packaging,
handling it by the edges.

40

3 System upgrades

(3) Insert the card into the selected slot making sure that the card

is properly seated.

(4) Close the bracket, securing the card into place. Connect the

necessary cables to the expansion card as required.

6 Observe the post-installation instructions described on page 23.

When you turn on the system, th

e BIOS setup automatically
detects and assigns resources to the new device (applicable only to
Plug-and-Play expansion cards).

4 System BIOS

42

4 System BIOS

BIOS overview

BIOS setup is a hardware configuration program built into the system's
Basic Input/Output System (BIOS). Since most systems are already
properly configured and optimized, there is no need to run this utility. You
will need to run this utility under the following conditions.

• When changing the system configuration settings.

• When redefining the communication ports to prevent any conflicts.

• When modifying the power management configuration.

• When changing the password or making other changes to the security
setup.

• When a configuration error is detected by the system and you are
prompted ("Run Setup" message) to make changes to the BIOS setup.

Note: If you repeatedly receive Run Setup messages, the battery may
be bad. In this case, the system cannot retain configuration values in
CMOS. Ask a qualified technician for assistance.

BIOS setup loads the configuration values in a battery-backed nonvolatile
memory called CMOS RAM. This memory area is not part of the system
RAM, which allows configuration data to be retained when power is turned
off.

Before you run the PhoenixBIOS Setup Utility, make sure that you have
saved all open files. The system reboots immediately after you close the
Setup.

Note: PhoenixBIOS Setup Utility will be simply referred to as "Setup"
or

"Setup Utility" in this guide.

The screenshots used in this guide display default system values.
These values may not be the same those found in your system.

43

Entering BIOS setup

1 Turn on the server and the monitor.

If the server is already turned on, close all open applications, then
restart the server.

2 During POST, press <F2>.

If you fail to press <F2> before POST is completed, you will need to
restart the server.

The Setup Main menu will be displayed showing the menu bar. Use
the left and right arrow keys to move between selections on the menu
bar.

BIOS setup primary menus

The tabs on the Setup menu bar correspond to the six primary BIOS Setup
menus, namely:

•Main

• Advanced

• Security

• Server

• Boot

• Exit

In the descriptive table following each of the menu screenshots, settings in
boldface are the default and suggested settings.

BIOS setup navigation keys

Use the following keys to move around the Setup Utility:

• Left and Right arrow keys – Move between selections on the menu
bar.

• Up and Down arrow keys – Move the cursor to the field you want.

• PgUp and PgDn keys – Move the cursor to the previous and next
page of a multiple page menu.

• Home – Move the cursor to the first page of a multiple page menu.

• End – Move the cursor to the last page of a multiple page menu.

44

4 System BIOS

• + and - keys – Select a value for the currently selected field (only if it is
user-configurable). Press these keys repeatedly to display each
possible entry, or the Enter key to choose from a pop-up menu.

Note: Grayed-out fields are not user-configurable.

• Enter key – Display a submenu screen.

Note: Availability of submenu screen is indicated by a (>).

• Esc – If you press this key:

• On one of the primary menu screens, the Exit menu displays.

• On a submenu screen, the previous screen displays.

• When you are making selections from a pop-up menu, closes the

pop-up without making a selection.

• F1 – Display the BIOS setup General Help panel.

• F9 – Press to load default system values.

• F10 – Save changes made the Setup and close the utility.

45

Main menu

Parameter Description

System Time Sets the system time following the hour-minute-second

System Date Sets the date following the weekday-month-

BIOS Version Version number of the BIOS Setup Utility.

format.

day-year format.

BIOS Date Date when the BIOS Setup Utility was created.

CPU Type

CPU Speed

CPU Count

Total Memory

ze

Si

Technical specifications for the inst

Total size of extended memory detected during POST.

alled processor.

46

4 System BIOS

Advanced menu

The Advanced menu display submenu options for configuring the function
of various hardware components. Select a submenu item, then press
<Enter> to access the related submenu screen.

Advanced Processor Configuration

Parameter Description Options

47

CPU Speed The processor speed is the speed at

Processor CPUID Processor ID number.

Processor L2 Cache Processor second-level cache size

C1 Enhanced Mode Reduce the core clock frequancy to

Intel Virtualization

echnology

T

which a micr
instructions. Clock speeds are
expressed in megahertz (MHz), with 1
MHz being equal to 1 million cycles
per second. The faster the clock, the
more instructions the CPU can
execute per second.

detected du

system bus ra

Select whether to enable the Intel
Virtualization Technology function. VT
allows a single platform to run
multiple operating systems in
independent partitions.

oprocessor executes

ring POST.

tio and VID.

Enabled

Disabled

Enabled

Disabled

48

Parameter Description Options

4 System BIOS

Hardware Prefetcher Feature that reduces the latency

associated with memory reads.

Adjacent Cache Line
Prefetch

Feature that reduces cache latency
by making the next cache line
immediately available if the processor
requires it as well.

Enabled

Disabled

Enabled

Disabled

Memory Configuration

Parameter Description Options

System Memory Total size of system memory detected

ing POST.

dur

49

Extended
Memory

DIMM Status The size of memory installed on each

Memory Retest Select whether to delete the historical

Total size of extended memory
detected d

of the

memor
be retested on the next boot-up.

uring POST.

DDR2 Unbufferred DIMM slots.

y data log. System memory will

Yes

No

50

4 System BIOS

Advanced Chipset Control

Parameter Description Options

Wake On LAN/
PME

Wake On Ring Allows user to determine the action of

Allows user to determine the action of
the system w
event occurs.

the system w

hen LAN/PME wake up

hen the modem rings.

Enabled

Disabled

Enabled

Disabled

Wake On RTC

arm

Al

Sets system to wake up from RTC. Enabled

Disabled

Hardware Monitor

Parameter Description Option

51

CPU/

board/

Mother
DDR Temperature

Voltage Monitor Detects the system’s voltage status.

Fan Monitor Display the current CPU and system

Display the current CPU, Motherboard
and DDR temperature.

an speed.

F

52

4 System BIOS

PCI Configuration

Parameter Description Options

PCI Slot

tion ROM

Op

Onboard LAN

oller

Contr

LAN Option
ROM Scan

When enabled, this setting will initialize the
device expansion ROM for the related PCI
slot.

Enables or disables the onboard LAN
Controller.

Enables or disables the LAN option ROM. Enabled

Enabled

Disabled

Enabled

Disabled

Disabled

IDE Configuration

Parameter Description Options

Serial ATA Enables or disables the Serial ATA. Enabled

Disabled

53

Native Mode

eration

Op

SATA RAID
Enable

SATA AHCI
Enable

SATA Port 0-5 None

Sets the Native Mode Operation. Auto

Serial ATA

Enables or Disables the SATA RAID. Enabled

Disabled

Enables or Disables the SATA AHCI. Enabled

Disabled

Drive Info

54

4 System BIOS

I/O Device Configuration

Parameter Description Options

Serial port A Enables or disables the serial port A. Enabled

Disabled

Base I/O

ss

addre

Serial port B Enables or disables the serial port B. Enabled

Base I/O

ss

addre

PS/2 Mouse Enable this parameter if you intend to use

USB Controller Enables or disables the USB device

Base I/O address and IRQ setting for the
selected serial port.

Base I/O address and IRQ setting for the
selected serial port.

use or trackball with a PS/2

a mo
interface.

contr

oller.

3F8/IRQ4

2F8/IRQ3

3E8/IRQ4

2E8/IRQ3

Disabled

3F8/IRQ4

2F8/IRQ3

3E8/IRQ4

2E8/IRQ3

Enabled

Disabled

Enabled

Disabled

Parameter Description Options

55

Legacy USB
Support

Enables or disables support of legacy

SB devices.

U

Boot Configuration

Parameter Description Options

Boot-time
Diagnostic

een

Scr

Choose whether to display the boot­time diagnostic screen during POST.

Enabled

Disabled

Enabled

Disabled

POST Error
Pause

AC-LINK Select mode of operation if power loss

NumLock Select the NumLock behavior during

Select whether to pause POST when a
boot-up error is detected.

curs.

oc

boot-up.

All Errors

No Errors

All, but Keyboard

Power On

Stay Off

Last State

On

Off

56

4 System BIOS

Security menu

The Security menu allows you to safeguard and protect the system from
unauthorized use by setting up access passwords.

There are three types of passwords that you can set:

• Supervisor password

Entering this password will allow the user to access and change all
settings in the Setup Utility.

• User password

Entering this password will allow a user to enter the Setup menus, but
not have the rights to make changes.

• Power-on password

When the Password on Boot field is enabled, a password will be
required to boot up the server.

Parameter Description Options

Supervisor
Password Is

User Password Is This parameter indicates whether a user

This parameter indicates whether a
supervisor password has been assigned.

password has been assigned.

Clear

Enabled

Clear

Enabled

Parameter Description Options

57

Set Supervisor
Password

Set User
Password

Password On
Boot

TPM Support
(optional)

Press <Enter> to configure the supervisor
password.

Press <Enter> to configure the user
password.

Select Enabled to activate security check
during POST.

Enables or Disables TPM support. Disabled

Disabled

Enabled

Enabled

Setting a system password

1 Use the up/down keys to select a password parameter (Set Supervisor

Password or Set User Password), then press <Enter>.

A password box will appear.

2 Type a password then press <Enter>.

The password may consist of up to six alphanumeric characters
(A-Z, a-z, 0-9).

3 Retype the password to verify the first entry then press <Enter> again.

4 Press <F10>.

5Select Yes to save the new password and close the Setup Utility.

Changing a system password

1 Use the up/down keys to select a password parameter (Set Supervisor

Password or Set User Password), then press <Enter>.

2 Type the original password then press <Enter>.

3 Type a new password then press <Enter>.

4 Retype the password to verify the first entry then press <Enter> again.

5 Press <F10>.

6Select Yes to save the modified password and close the Setup Utility.

58

4 System BIOS

Removing a system password

1 Use the up/down keys to select a password parameter (Set Supervisor

Password or Set User Password), then press <Enter>.

2 Enter the current password then press <Enter>.

3 Press <Enter> twice without entering anything in the new and confirm

password fields.

After doing this, the system automatically sets the related password
parameter to Clear.

59

Server menu

Parameter Description

System Management Displays basic system ID information, as well as

BIOS fi

Press Enter to access the r

Console Redirection Displays console redirectio

Press Enter to access the r

rmware versions.

elated submenu.

n-related settings.

elated submenu.

System Management

The System Management submenu is a simple display page for basic
system ID information, as well as BIOS firmware versions. Items on this

60

window are non-configurable.

4 System BIOS

Console Redirection

Parameter Description Options

61

BIOS
Redirection
Port

Baud Rate Select the baud rate for console

Te rm i n al
Type

Select whether to enable console
redirection.

Console redirection enables users to
manage the system from a remote location.

redirection.

Select a terminal type to be used for
console redirection.

Onboard COM A

Onboard COM B

Disabled

300

1200

2400

9600

19.2K

38.4K

57.6K

115 .2K

VT100,

VT100 8bit

PC-ANSI 7bit

VT100+

VT-UTF8

62

Parameter Description Options

4 System BIOS

Continue CR
After POST

Select whether to enable console
redirection after POST.

On

Off

Boot menu

The Boot menu allows you to set the drive priority during system
boot-up. BIOS setup will display an error message if the drive specified is
not bootable.

By default, the server searches for boot devices in the following order:

1 Optical disc drive

2 Hard drive

3 LAN device with Boot ROM

63

64

4 System BIOS

Exit menu

The Exit menu displays the various options to quit from the BIOS setup.
Highlight any of the exit options then press <Enter>.

Parameter Description

Exit Saving
Changes

Exit Discarding
Changes

Load Setup
Defaults

Discard
Changes

Save Changes Saves changes made in the BIOS setup.

Saves changes made and close the BIOS setup.

Discards changes made and close the BIOS setup.

Loads the default settings for all BIOS setup parameters.
Setup Defaults are quite demanding in terms of resources
consumption. If you are using low-speed memory chips or
other kinds of low-performance components and you choose
to load these settings, the system might not function
properly.

Discards all changes made in the BIOS setup.

5 System

troubleshooting

66

5 System troubleshooting

Resetting the system

Before going through in-depth troubleshooting, attempt first to reset
the system using one of the methods below.

Perform Purpose To do this

Soft boot
reset

Cold boot
reset

To clear the system memory and reload
the operating system.

To clear the system memory, restart
POST, and reload the operating system.
This will halt power to all peripherals.

Press <Ctrl> +
<Alt> + <Del>

Turn the system
off and then on
again.

Initial system startup problems

Problems that occur at initial system startup are usually caused by an
incorrect installation or configuration. Hardware failure is a less
possible cause. If the problem you are experiencing is with a specific
application, see the “There is problem with the software program”
section on page 72.

Initial troubleshooting checklist

Use the checklist below to eliminate possible causes for the problem
you are encountering.

• AC power is available at the wall outlet?

• Is the power supply module properly installed?

• Is the system power cord properly plugged into the power supply
module socket? and connected to a NEMA 5-15R outlet for
100-120 V or a NEMA 6-15R outlet for 200-240 V?

• Are all peripheral cables correctly connected and secured?

• Did you press the system power button to turn the server on
(power on indicator should be lit green)?

• Are all device drivers properly installed?

• Are hard disks properly formatted and configured?

• Are the BIOS configuration settings in the BIOS Setup Utility
correct?

• Is the operating system properly loaded?
Refer to the operating system documentation.

• Are all hardware components compliant with the tested
components lists?

• Are all internal cables correctly connected and secured?

• Is the processor properly seated in its mainboard socket?

• Are all standoffs in the proper location and not touching any
components, causing a potential short?

• Are all add-in expansion cards fully seated in their mainboard
slots?

• Are all system jumpers correctly set?

• Are all switch settings on add-in boards and peripheral devices

67

68

5 System troubleshooting

correct?
To check these settings, refer to the manufacturer’s

documentation that comes with them. If applicable, ensure that
there are no conflicts (e.g., two add-in boards sharing the same
interrupt).

Hardware diagnostic testing

This section provides a detailed approach to identifying a hardware
problem and its cause.

Checking the boot-up status

Caution: Before disconnecting any peripheral cables from the
server, turn off the system and any peripheral devices. Failure to
do so can cause permanent damage to the system and/or the
peripheral device.

1 Turn off the system and all external peripheral devices.
2 Disconnect all peripheral devices from the system, except for the

keyboard and the display monitor.

3 Make sure the system power cord is plugged into a properly

grounded AC outlet and in the power supply module cord socket.

4 Make sure the display monitor and keyboard are correctly

connected to the system.

5 Turn on the display monitor.
6 Set the display brightness and contrast controls to at least two

thirds of their maximum range.
Refer the documentation that came with your display monitor.

7 If the operating system normally loads from the hard drive, make

sure there is no diskette in floppy drive and no disc in the DVD­ROM drive.

8 If the power indicator is lit, attempt to boot from a disc.
9 Turn on the system.

If the power indicator did not light up, see “Power indicator does
not light” on page 70.

69

Verifying the condition of the storage devices

As POST determines the system configuration, it tests for the presence
of each mass storage device installed in the system. As each device is
checked, its activity indicator should turn blue briefly. Check the

70

activity indicators for the hard drive(s), DVD-ROM drive, and any other

5.25" device you may have installed.

If any of these indicators fail to light up, refer to related problems
listed in the Specific problems and corrective actions section.

5 System troubleshooting

Confirming loading of the operating system

Once the system boots up, the operating system prompt appears on
the screen. The prompt varies according to the operating system. If the
operating system prompt does not appear, see "No characters appear
the display monitor" on page 72.

Specific problems and corrective actions

Listed below are specific problems that may arise during the use of
your server and their possible solutions.

Power indicator does not light.

Do the following:

• Make sure the power supply module is properly installed.

• Make sure the power cord is connected correctly.

• Make sure that the wall outlet has power. Test it by plugging in
another device.

• Make sure the power indicator on the front panel is lit up.

• Remove all add-in cards and see if the system boots.
If reboot is successful, install the cards back in one at a time with a

reboot between each addition to determine if one of them is
causing the problem.

• Make sure that you have properly installed system compliant
memory modules, and that they are populated according to the
system guidelines.

• Make sure that you have installed system compliant processors,
and that they are populated according to the system guidelines.

71

HDD activity indicator does not light.

Do the following:

• Make sure the data and power cables are connected correctly.

• Check that relevant switches and jumpers on the hard drive and on
the backplane board (for hot-swappable HDD) are set correctly.

DVD drive activity indicator does not light.

Do the following:

• Make sure the SATA and power cables are properly connected.

• Check that relevant switches and jumpers on the drive are set
correctly.

• Check that the drive is properly configured.

DVD tray cannot be ejected.

Insert the tip of a paperclip into the small hole on the DVD drive.
Slowly pull the tray out from the drive until the tray is fully extended.

DVD drive cannot read a disc.

Do the following:

• Make sure you are using the correct type of disc.

• Make sure the disc is properly seated in the drive.

• Make sure the disc is unscratched and free of any contaminants.

• Make sure the drive’s cables are properly connected.

Newly installed memory modules are not detected.

Do the following:

• Make sure the memory modules specifications comply with the
system requirements.

• Make sure the memory modules have been populated according
to the system guidelines.

• Make sure the memory modules are properly installed on their
mainboard slots.

72

5 System troubleshooting

Network connection indicators do not light.

Do the following:

• Check the cabling and network equipment to make sure that they
are in proper condition.

• Reinstall the network drivers.

• Try another port or hub on the switch.

Network activity indicators do not light.

Do the following:

• Make sure the correct network drivers are loaded on the system.

• Network might be idle.

Peripheral device connected to a USB port does not work.

Do the following:

• Reduce the number of external devices connected to a USB hub.

• Refer to the documentation that came with the device.

There is problem with the software program.

Do the following:

• Verify that the software is properly configured for the system.
Refer to the software installation and operation documentation

for instructions on setting up and using the software.

• Try a different version of the software to see if the problem is with
the copy you are using. If the other version runs correctly on the
system, contact your vendor about the defective software.

No characters appear on the display monitor.

Check the following:

• Is the keyboard functioning? Test it by turning the Num Lock
function on and off to check if the Num Lock indicator lights up.

• Is the display monitor plugged in and turned on? If you are using a
switch box, is it switched to the correct system?

• Are the brightness and contrast controls on the video monitor
properly adjusted?

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• Is the display monitor signal cable properly connected?

• Does this display monitor work correctly if plugged into a different
system?

• Remove all add-in cards and see if the system boots.
If reboot is successful, install the cards back in one at a time with a

reboot between each addition to determine if one of them is
causing the problem.

• Make sure that you have properly installed system-compliant
memory modules, and that they are populated according to the
system guidelines.

• Make sure that you have installed system compliant processors,
and that they are populated according to the system guidelines.

If you are using an add-in video controller card, do the following:
1 Verify that the display monitor works using the onboard video

controller.

2 Verify that the add-in video controller card is fully seated in its

slot.

3 Reboot the system for the changes to take effect.
4 If there are still no characters on the screen after you reboot the

system, reboot it again.
Take note of the beep codes emitted during POST. This

information may be required if you seek technical assistance.
If POST does not emit any beep code and characters still do not

appear, the display monitor or the video controller may be
defective. Contact your local Acer representative or authorized
dealer for technical assistance.

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5 System troubleshooting

Appendix A: Server

management tools

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Appendix A: Server management tools

77

Server management overview

The server management tools supported by the AT110 system are listed
in the table below.

Tool Function

Phoenix

Utility

Onboard SATA RAID
Configuration Utility

LSI MegaRAID SAS RAID
Configuration Utility

BIOS Setup

Use this tool to configure the different hardware
components and system functions (memory,
processor, and security settings). Go to the BIOS
setup chapter on page 41 for details.

Use any of these utilities to configure RAID for
the system hard drives.

Use any of these utilities to configure RAID for
the system hard drives. The LSI utility is only
available when its corresponding SAS controller
board option is installed in the server. Proceed to
the next section for instructions on how to use
these utilities.

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Appendix A: Server management tools

RAID configuration utilities

RAID on the AT110 system is provided through either the onboard
SATA controller or through a controller board option.

Caution: Creating a RAID volume erases all data previously saved
in the hard drives. Make sure that you back up important files
before starting a RAID configuration process.

Onboard SATA RAID Configuration Utility

This section explains how to create a RAID volume using the onboard
SATA controller.

To enable the onboard SATA RAID controller:

1 Turn on the server and the monitor.

If the server is already turned on, close all open applications, then

restart the server.
2 During POST, press <F2> to access the BIOS Setup Utility.
3 Select the Advanced > SATA Configuration submenu.
4 Change the setting of the SATA RAID Enable field from Disabled to

Enabled.
5 Press <F10>.
6 Select Yes to save the new SATA RAID settings and close the Setup

Utility.

Entering the onboard SATA RAID Configuration
Utility

After rebooting your computer, wait until you see the RAID software
prompting you to press <Ctrl> + <I>. The RAID prompt appears as part
of the system POST and boot process prior to loading the OS. You have
a few seconds to press <Ctrl> + <I> before the window disappears.

Create RAID Volume

1 Press <Enter> under Create Raid Volume to set up RAID.

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2 After entering the Create Volume Menu, set the name of the

volume.
3 After setting the name, press <Enter> and select RAID Level.
4 Select desired RAID level and press <Enter> to select Strip Size.
5 Set the size from 4KB to 128KB. Then press <Enter> to set Capacity.
6 Set disk capacity and press <Enter> to create the volume.
7 You will be prompted to create the volume. Press <Y>.
8 After the volume is created, you will see detailed information

about the RAID.

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Appendix A: Server management tools

Appendix B: LSI RAID

configuration

Appendix B: LSI RAID configuration 82

LSI MegaRAID SAS 8204ELP RAID Configuration Utility

This section briefly shows how to create RAID with LSI MegaRAID SAS

8204ELP.

Starting LSI MegaRAID SAS RAID Configuration
Utility

To start LSI MegaRAID SAS RAID Configuration Utility, press <CTRL> +
<H> when you see the RAID BIOS during POST. After POST finished, the
Adapter Selection page will show on the screen. Please click on Start to
launch the configuration menu.

Loading Factory default setting

1 In the Configuration menu, select Adapter Properties. The current

adapter settings appear. Please click on Next to change the
setting.

2 2.Change the setting of Set Factory Defaults from No to Yes then

click on submit.

3 Exit the configuration utility and press <Ctrl> + <Alt> + <Del> to

reboot the server.

Creating a RAID volume

1 Launch the configuration menu.
2 Select Configuration Wizard.
3 Select Add Configuration (default) and click on Next.
4 Select Custom Configuration (default) and click on Next.
5 Select the drives that you want to add into the array with Ctrl key.

After you select the drives, click on Accept DG then Next.

6 Select the RAID Level you want to use, create the logical volume by

specify the size at Select Size and click on Accept to create the
logical volume.

7 After you create the logical volumes on all of the RAID volume,

click on Accept and Yes to save the configuration.

8 Click on Yes to initialize the new logical drives. You will see all the

logical drives listed.

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9 Click on Home to go back to the configuration menu.
10 Now you can reboot the system and install the Operating System.

Select Exit, click on Yes and press <Ctrl> + <Alt> + <Del> to reboot

the system.

Assigning a Hot Spare Disk

1 Launch the configuration menu.
2 Select a free disk marked as UNCONF GOOD and listed under

Physical Drives.
3 Select Make Global Dedicated HSP or Make Dedicated HSP and

click on Go.
4 Click on Home to go back to the configuration menu. You will see

the disk marked as Hotsapare in pink and listed under Physical

Drives.

Appendix B: LSI RAID configuration 84