Acer Aspire 5720, Aspire 5720G Service Manual

Asprire Nettling Series

Service Guide

Service guide files and updates are available

on the ACER/CSD web; for more information,

please refer to http://csd.acer.com.tw

PRINTED IN TAIWAN

Revision History

Please refer to the table below for the updates made on Aspire Nettling service guide.

Date Chapter Updates

Copyright © 2007 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.

Disclaimer

The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the

contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium and Pentium II/III are trademarks of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders.

III

Conventions

The following conventions are used in this manual:

SCREEN MESSAGES Denotes actual messages that appear

on screen.

NOTE Gives bits and pieces of additional

information related to the current topic.

WARNING Alerts you to any damage that might

result from doing or not doing specific actions.

CAUTION Gives precautionary measures to

avoid possible hardware or software problems.

IMPORTANT Reminds you to do specific actions

relevant to the accomplishment of procedures.

Preface

Before using this information and the product it supports, please read the following general information.

1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details.

2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

System Specifications

Features

Below is a brief summary of the computer’s many features:

Operating system

T Genuine Windows T Genuine Windows T Genuine Windows T Genuine Windows T Genuine Windows

NOTE: Windows® VistaTM Capable PCs come with Windows® XP installed, and can be upgraded to

Windows

VistaTM. For more information on Windows® VistaTM and how to upgrade, go to:

Microsoft.com/windowsvista.

Platform and memory

T Intel

T Integrated Intel

T Core logic: Intel T Up to 2GB of DDR2 533/677 MHz memory, upgradeable to 4GB using two soDIMM modules

Centrino® Merom mobile technology, featuring:

tIntel

CoreTM2 Duo processor T7300/T7500/T7700 (4MB, L2 cache 2.0/2.2/2.4, 800 MHz FSB) or higher

tIntel

CoreTM2 Duo processor T5450/T7100 (2MB, L2 cache 1.66/1.8, 667/800 MHz FSB) or higher

t Intel

965PM/965GM Express chipset

n) Wi-Fi CERTIFIEDTM solution, supporting Acer SignalUpTM wireless technology

(dual-channel support)

VistaTM Capable

VistaTM Home Basic / Home Premium / Ultimate / Business Edition

XP Home / Professional Edition (Service Pack 2)

XP Media Center / Tablet Edition

2000 (Service Pack 4)

PRO/Wireless 4965ABGN network connection (dual-band tri-mode 802.11a/b/g/

965PM/965GM+ICH8M (north bridge+ south bridge)

Chapter 1

Display and graphics

T 15.4” WXGA+ high-brightness Acer CrystalBrite T 16 ms typical of/off and 8 ms average gray-to-gray response time

T Simultaneous multi-window viewing via Acer Vista T Supporting NVIDIA

PureVideoTM technology (WMV HD, High-Definition MPEG-2 Hardware Acceleration, integrated HDTV encoder) dual-link DVI, Microsoft OpenEXR High Dynamic Range (HDR) technology, NVIDIA

T Dual independent display T 16.2 million colors T MPEG-2/DVD hardware-assisted capability T S-video/TV-out (NTSC/PAL) support

T Acer Arcade

featuring Acer CinemaVisionTM and Acer ClearVision technologies

TFT LCD, 1680 x 1050 pixel resolution, 6 lamps

supported

DirectX® 9.0, Shader Model 3.0,

PowerMizerTM 6.0 and PCI Express

Audio

T Intel T Two built-in Acer 3DSonic stereo speakers (1W)

Chapter 1 1

High Definition audio support

T Dolby T Sound Blaster Pro

T Built-in microphone

Storage subsystem

T One or two 80/100/120/160/200 GB Serial ATA hard disk drive, supporting software RAID 0/1 T Optical drive options: DVD-Super Multi double-layer drive (slot-load)

T 5-in-1 card reader, supporting Secure Digital (SD), MultiMediaCard (MMC), Memory Stick

Memory Stick PRO

Input devices

T 88/89-key Acer FineTouch T Touchpad with 4-way scroll button T Four easy-launch buttons

T Two front-access switches: WLAN LED and Bluetooth

Communication

T Acer Video Conference, featuring Voice and Video over Internet Protocol (VVoIP) support via Acer

OrbiCam

T Acer OrbiCam

t 30 degree ergonomic rotation t Acer VisageOn t Acer PrimaLite

T Modem: 56K ITU V.92 modem with PTT approval; wake-on ring ready T LAN: gigabit Ethernet; wake-on-LAN ready

T WPAN: Bluetooth T WLAN: Intel

Wi-Fi

Digital Live and DTS Neo: PC support

and MS Sound compatible

(MS PRO), xD-Picture CardTM (xD)

keyboard with 5-degree curve

LED-switches

and optional Acer Bluetooth® VoIP phone

0.3 megapixel CMOS camera, featuring:

technology

2.0+EDR (Enhanced Data Rate)

PRO/Wireless 4965ABGN network connection (dual-band tri-mode 802.11a/b/g/n)

CERTIFIEDTM solution, supporting Acer SignalUpTM wireless technology

(MS),

I/O Ports

T PCI Express Card slot (54mm type) T 5-in-1 card reader (SD/MMC/MS/MS PRO/xD) T Four USB 2.0 ports T IEEE 1394 port T Microsoft MCE infrared (MIR) port T External display (VGA) port T DVI-D port (for selected models) T S-video/TV-out (NTSC/PAL) port T RF-in port (for selected models) T A V-in port T Headphones port with S/PDIF support T Microphone-in jack T Line-in jack T Ethernet (RJ-45) port T Modem (RJ-11) port T DC-in jack for AC adapter

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Environment

T Temperature:

T Humidity (non-condensing):

t Operating: 5ºC to 35ºC t Non-operating: -20ºC to 65ºC

t Operating: 20%~80% t Non-operating: 20%~80%

Chapter 1 3

System Block Diagram

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Board Layout

2 3 4234

1010

1414

1212

1313

1515

1616

1111

Top View

1 JP1 LCD Connector 9 JP36 Mainboard to LED Board

2 JP3 Speaker (Left) Connector 10 U12 3 JP34 Speaker (Right) Connector 11 JP9 PCI Express Card Socket 4 JP4 Internal MIC Connector 12 LED1 Power/Suspend LED 5 U5 South Bridge (ICH8M) 13 LED2 Battery Charge/Discharge LED 6 JP6 Internal Track-Pad Connector 14 JP13 Mainboard to Audio Board

7 JP5 Internal Keyboard Connector 15 JP11 Mainboard to USB Board

8 JP2 Mainboard to Button Board

Connector

16 JP12 Bluetooth Module Connector

Connector

Chapter 1 5

Bottom View

1010

1414

1212

1313

1515

1616

1111

1717

1818

1919

2020

2222

232323

242424

252525

212121

1 PJP1 DC-in Power Jack 14 JP24 TV-out Connector 2 PJP2 Battery Connector 15 JP26 IEEE1394 Connector 3 JP14 CRT Connector 16 JP27 SATA HDD Connector 4 JP15 DVI-D Connector 17 U23 North Bridge (965PM/965GM) 5 JP25 ODD Connector 18 U28 6 JP20 Mini Card (WLAN) Socket 19 U29 Volume Control 7 JP19 Mini Card (TV-Tuner) Socket 20 JP28 DDRII Memory Socket 8 JP17 MDC Connector 21 JP29 DDRII Memory Socket 9 JP22 CPU Socket 22 JP31 Headphone/SPDIF Jack 10 JP16 Internal Fan Connector 23 JP32 Mic-in Jack 11 JP19 VGA Board Connector 24 U33 Audio Codec Controller 12 JP18 RJ45 (LAN) Connector 25 JP33 Line-in Jack 13 JP23 USB (Dual) Connectors

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Your Acer Notebook Tour

After knowing your computer features, let us show you around your new Aspire computer.

Front View

# Icon Item Description

1 Built-in camera 0.3 megapixel web camera for video

communication.

2 Power button Turns the computer on and off.

3 Easy-launch buttons Buttons for launching frequently used

4 Wireless communication

button/indicator

Bluetooth communication button/ indicator

programs. Enables/disables the wireless function.

Indicates the status of wireless LAN communication.

Enables/disables the Bluetooth Indicates the status of Bluetooth communication.

function.

Chapter 1 7

6 Keyboard For entering data into your computer. 7 Touchpad Touch-sensitive pointing device which

8 Click buttons (left,

9 Microphone Internal microphone for sound recording.

10 Display screen Also called Liquid-Crystal Display (LCD),

11 Status indicators Light-Emitting Diodes (LEDs) that light up

12 Empowering button Launches the Empowering Technology

13 Speaker Left and right speakers deliver stereo audio

14 Palmrest Comfortable support area for your hands

Closed Front View

center, and right)

functions like a computer mouse. The left and right buttons function like the

left and right mouse buttons.

displays computer output.

to show the status of the computer’s functions and components.

toolbar.

output.

when you use the computer.

# Icon Item Description

1 Power indicator Indicates the computer’s power status.

2 Battery indicator Indicates the computer’s battery status.

3 Line-in jack Accepts audio line-in devices (e.g., audio

CD player, stereo walkman).

4 Microphone-in jack Accepts input from external microphones.

5 Headphones/speaker/

line-out jack with S/PDIF support

6 Infrared port Interfaces with infrared devices (e.g.

Connects to audio line-out devices (e.g., speakers, headphones).

infrared printer and IR-aware computer).

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Left View

# Icon Item Description

1 Kensington lock slot Connects to a Kensington-compatible

computer security lock.

2 External display (VGA)

port

3 4 Ethernet (RJ-45) Connects to an Ethernet 10/100/1000-

5 2 USB 2.0 port Connect to USB 2.0 devices (e.g., USB

6 S-video/TV-out (NTSC/

7 4-pin IEEE 1394 port Connects to IEEE 1394 devices.

8 Volume control Increases and decreases the volume. 9 5-in-1 card reader Accepts Secure Digital (SD),

10 PCI Express Card slot Accepts an Express Card/54 module.

DVI

DVI-D port Supports digital video connections.

PAL) port

Connects to a display device (e.g., external monitor, LCD projector).

based network (for selected models).

mouse, USB camera).

Connects to a television or display device with S-video input.

MultiMediaCard (MMC), Memory Stick (MS), Memory Stick PRO (MS PRO), xDPicture Card (xD).

Note: Express Cards are third generation of PC cards, hot-swapable and maller than previous PC Cards. Designed for both desktop and mobile use, Express Cards use either USB 2.0 or a single lane PCI Express technology that provides 500 Mbytes/sec total throughput. Formerly code named “NEWCARD,” Express Cards are 5mm thick like Type II PC Cards, but do not use the same 86x54mm footprint. Express Cards come in 75x54mm and 75x34mm sizes. Express Card/54 slot means this notebook accepts 75x54mm Express Cards.

Chapter 1 9

Right View

# Icon Item Description

1 2 USB 2.0 ports Connect to USB 2.0 devices (e.g., USB

mouse, USB camera).

2 AV-in port Accepts input signals from audio/video

3 Optical drive Internal optical drive; accepts CDs or DVDs

4 Optical disk access

5 Optical drive eject

6 Emergency eject hole Ejects the optical drive tray when the

7 Modem (RJ-11) port Connects to a phone line.

8 RF-in port Accepts input signals from analog/digital

Rear view

(AV) devices.

(slot-load or tray-load depending on model).

Lights up when the optical drive is active.

indicator

Ejects the optical disk from the drive.

button

computer is turned off.

TV-tuner devices (for selected models).

# Icon Item Description

1 DC-in jack Connects to an AC adapter.

2 Ventilation slots Enable the computer to stay cool, even

after prolonged use.

10 Chapter 1

Base view

# Item Description

1 Battery bay Houses the computer’s battery pack. 2 Battery release latch Releases the battery for removal. 3 Battery lock Locks the battery in position. 4 Hard disk bay Houses the computer’s hard disk (secured with screws) 5 Ventilation slots and

cooling fan

Enable the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the opening of the fan.

Indicators

The computer has several easy-to-read status indicators.

The front panel indicators are visible even when the computer cover is closed up.

Chapter 1 11

Icon Function Description

Power Lights up when the computer is on.

Battery Lights up when the battery is being charged.

Wireless LAN Indicates the status of wireless LAN communication.

Bluetooth Indicates the status of Bluetooth communication.

HDD Indicates when the hard disc or optical drive is active.

Num lock Lights when Num Lock is activated.

Cap lock Lights when Cap Lock is activated

NOTE: 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows

green when in AC mode.

Easy-Launch Buttons

To the top of the keyboard there are four easy-launch buttons: Web browser, mail, arcade buttons and an Empowering Key “ .

Press “ “ to run the Acer Empowering Technology . The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser and mail buttons, run the Launch Manager.

12 Chapter 1

Launch Button Default application

Acer Empowering Technology (user-programmable)

Web browser Internet browser (user-programmable) Mail Email application (user-programmable) Arcade Windows Media Center

Touchpad Basics

The following teaches you how to use the touchpad:

T Move your finger across the touchpad (2) to move the cursor. T Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and

execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.

T The center (3) button to mimics your cursor pressing on the right scroll ba r of Windows

applications.

Function Left Button (1) Right Button (4) Main touchpad (2) Center button (3)

Execute Click twice quickly Tap twice (at the

Select Click once Tap once Drag Click and hold, then

use finger on the touchpad to drag the cursor.

Access context menu

Scroll Click and hold to

Click once

same speed as double-clicking the mouse button)

Tap twice (at the same speed as double-clicking a mouse button); rest your finger on the touchpad on the second tap and drag the cursor.

move up/down/left/ right.

NOTE: When using the touchpad, keep it - and your fingers - dry and clean. The touchpad is sensitive to finger

movements; hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad’s responsiveness.

Chapter 1 13

Using the Keyboard

The keyboard has full-sized keys and an embedded keypad, separate cursor keys, one Windows key and twelve function keys.

Lock Keys and embedded numeric keypad

The keyboard has three lock keys which you can toggle on and off.

Lock Key Description

Caps Lock When Caps Lock is on, all alphabetic characters typed

are in uppercase.

Num lock

Scroll lock

When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /). Use this mode when you need to do a lot of numeric data entry. A better solution would be to connect an external keypad.

When Scroll Lock is on, the screen moves one line up or down when you press the up or down arrow keys respectively. Scroll Lock does not work with some applications.

The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keybo ard legend, cursor-control key symbols are not printed on the keys.

Desired Access Num Lock On Num Lock Off

Number keys on embedded keypad

Cursor-control keys on embedded keypad

Main keyboard keys Hold <Fn> while typing

Type numbers in a normal manner.

Hold <Shift> while using cursor-control keys.

letters on embedded keypad.

Hold <Fn> while using cursor-control keys.

Type the letters in a normal manner.

Windows Keys

The keyboard has one key that performs Windows-specific functions.

14 Chapter 1

Key Icon Description

Windows key Pressed alone, this key has the same effect as

clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of function:

+ <Tab> Activates next taskbar button.

+ <E> Opens the My Computer window

+ <F1> Opens Help and Support.

+ <F> Opens the Search: All Files dialog box.

+ <R> Opens the Run dialog box.

+ <M> Minimizes all windows.

<Shift>+ + <M> Undoes the minimize all windows action.

This key has the same effect as clicking the right

Application key

mouse button; it opens the application’s context menu.

Hot Keys

The computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, volume output, and the BIOS utility.

To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination.

Hot Key Icon Function Description

<Fn>+<F1> Hot key help Displays help on hot keys.

<Fn>+<F2> Acer eSettings Launches the Acer eSettings in Acer eManager.

<Fn>+<F3> Acer ePower

Management

<Fn>+<F4> Sleep Puts the computer in Sleep mode.

Launches the Acer ePower Management in Acer Empowering Technology. See “Acer Empowering Technology” on page 18.

Chapter 1 15

Hot Key Icon Function Description

<Fn>+<F5> Display toggle Switches display output between the display screen,

<Fn>+<F6> Screen blank Turns the display screen backlight off to save power.

<Fn>+<F7> Touchpad toggle Turns the internal touchpad on and off.

<Fn>+<F8> Speaker toggle Turns the speakers on and off.

<Fn>+<x> Brightness up Increases the screen brightness.

<Fn>+<z> Brightness down Decreases the screen brightness

<Fn>+<Home> Play/Pause Plays or pauses the media.

<Fn>+<Pg Up> Stop Stops the media playing.

external monitor (if connected) and both.

Press any key to return.

<Fn>+<Pg Dn> Previous Returns to previous media file.

<Fn>+<End> Next Jumps to next media file.

Special Key

You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type:

The Euro symbol

1. Open a text editor or word processor.

2. Either directly press the <> symbol at the bottom-right of the keyboard, or hold <Alt Gr> and then press the<5> symbol at the upper-center of the keyboard.

NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/

typography/faq/faq12.htm for more information.

16 Chapter 1

The US dollar sign

1. Open a text editor or word processor.

2. Either directly press the <> key at the bottom-right of the keyboard, or hold <Shift> and then press the <4> key at the upper-center of the keyboard.

NOTE: This function varies by the operating system version.

Chapter 1 17

Acer Empowering Technology

Acer’s innovative Empowering Technology makes it easy for you to access frequently used functions and manage your new Acer notebook. It features the following handy utilities:

T Acer eNet Management hooks up to location-based networks intelligentl y. T Acer ePower Management extends battery power via versatile usage profiles. T Acer ePresentation Management connects to a projector and adjusts display settings conveniently. T Acer eDataSecurity Management protects data with passwords and advanced encryption algorithms. T Acer eLock Management limits access to external storage media. T Acer eRecovery Management backs up and recovers data flexibly, reliably and completely. T Acer eSettings Management accesses system information and adjusts settings easily. T Acer ePerformance Management improves system performance by optimizing disk space, memory and

registry settings.

For more information, press the < > key to launch the Empowering Technology toolbar, then click on the appropriate utility and select the Help or Tutorial function.

Empowering Technology password

Before using Acer eLock Management and Acer eRecovery Management, you must initialize the Empowering Technology password. Right-click on the Empowering Technology toolbar and select “Password Setup” to do so. If you do not initialize the Empowering Technology password, you will be prompted to do so when running Acer eLock Management or Acer eRecovery Management for the first time.

Acer eNet Management

Acer eNet Management helps you to quickly and easily connect to both wired and wireless networks in a variety of locations. To access this utility, either click on the “Acer eNet Management” icon on your notebook, or start the program from the Start menu. You also have the option to set Acer eNet Management to start automatically when you boot up your PC.

Acer eNet Management automatically detects the best settings for a new location, while offering you the freedom to manually adjust the settings to match your needs.

18 Chapter 1

Acer eNet Management can save network settings for a location to a profile, and automatically switch to the appropriate profile when you move from one location to another. Settings stored include network connection settings (IP and DNS settings, wireless AP details, etc.), as well as default printer settings.

Security and safety concerns mean that Acer eNet Management does not store username and password information.

Chapter 1 19

Acer ePower Management

Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower Management from the Empowering Technolog y in terface.

AC Mode (Adapter mode)

The default setting is “Maximum Performance.” You can adjust CPU speed, LCD brightness and other settings, or click on buttons to turn the following functions on/off: Wireless LAN, Bluetooth, CardBus, FireWire (1394), Wired LAN and Optical Device if supported.

DC Mode (Battery mode)

There are three pre-defined profiles - Balanced, Power Saver, and High Performance. You can also define the power plan optimized for your needs.

To create new power plan

1. Select a predefined power plan and click the “ “ icon shown on the lower left-hand side.

2. Enter the name for the newly created power plan.

3. Select one of the predefined power plan that is closest to what you want.

4. Change the display and sleep settings as desired.

5. Click “OK“ to apply the setting.

6. A new power plan is created.

20 Chapter 1

Battery status

For real-time battery life estimates based on current usage, refer to the time shown in the “Remaining Battery Life” field.

For additional power options, click “More Power option”.

Acer ePresentation Management

Acer ePresentation Management lets you project your computer’s display to an external device or project using the hot key: Fn + F5. If auto-detection hardware is implemented in the system, your system display will be automatically switched out when an external display is connected to the system.

Chapter 1 21

Acer eDataSecurity Management

Acer eDataSecurity Management is handy file encryption utility that protects your files from being accessed by unauthorized persons. It is conveniently integrated with Windows explorer as a shell extension for quick and easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messenger and Microsoft Outlook.

The Acer eDataSecurity Management setup wizard will prompt you for a supervisor password and default encryption. This encryption will be used to encrypt files by default, or you can choose to enter your won filespecific password when encrypting a file.

NOTE: The password used encrypt a file is the unique key that the system needs to decrypt it. If you lose the

password, the supervisor password is the only other key capable of decrypting the file. If you lose both passwords, there will be no way to decrypt your encrypted file! Be sure to safeguard all related

passwords!

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Chapter 1 23

Acer eLock Management

Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy drives to ensure that data cannot be stolen while your notebook is unattended.

T Removable data devices - includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives,

USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be mounted as a file system when plugged into the system.

T Optica l drive devices - includes any kind of CD-ROM or DVD-ROM drives. T Floppy disk drives - 3.5-inch disks only. T Interfaces - includes serial ports, parallel port, infrared (IR), and Bluetooth.

To activate Acer eLock Management, a password must be set first. Once set, you can apply locks to any of the devices. Lock(s) will immediately be set without any reboot necessary, and will remain locked after rebooting, until unlocked.

NOTE: If you lose your password, there is no method to reset it except by reformatting your notebook or taking

your notebook to an Acer Customer Service Center. Be sure to remember or write down your password.

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