The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
iii
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES
NOTEGives bits and pieces of additional
WARNINGAlerts you to any damage that might
CAUTIONGives precautionary measures to
IMPORTANTReminds you to do specific actions
Denotes actual messages that appear
on screen.
information related to the current
topic.
result from doing or not doing specific
actions.
avoid possible hardware or software
problems.
relevant to the accomplishment of
procedures.
iv
Preface
Before using this information and the product it supports, please read the following general information.
1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
NOTE: Push to remove/install the card. Only one card
can operate at any given time.
camera).
network.
5Kensington lock slotConnects to a Kensington-compatible computer
security lock.
NOTE: Wrap the computer security lock cable around
an immovable object such as a table or handle of a
locked drawer. Insert the lock into the notch and turn
the key to secure the lock. Some keyless models are
also available.
10Chapter 1
Base view
No.IconItemDescription
1Battery bayHouses the computer's battery pack.
2Battery lockLocks the battery in position.
3Memory
compartment
4Hard disk bayHouses the computer's hard disk (secured with
5Ventilation slots and
cooling fan
6Battery release latchReleases the battery for removal.
Houses the computer's main memory.
screws).
Enable the computer to stay cool, even after
prolonged use.
NOTE: Do not cover or obstruct the opening of the
fan.
Chapter 111
Touchpad Basics
The following teaches you how to use the touchpad:
Move your finger across the touchpad (2) to move the cursor.
Press the left (1) and right (3) buttons located beneath the touchpad to perform selection and execution
functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the
touchpad is the same as clicking the left button.
then use finger
on the touchpad
to drag the
cursor.
Access context
menu
Click once.
Tap twice (at the
same speed as
double-clicking a
mouse button).
Tap twice (at the
same speed as
double-clicking a
mouse button);
rest your finger
on the touchpad
on the second
tap and drag the
cursor.
Click once, turns
the internal
touchpad on and
off.
NOTE: When using the touchpad, keep it - and your infers - dry and clean. The touchpad is sensitive to finger
movements; hence, the lighter the touch, the better the response. Tapping too hard will not increase
the touchpad’s responsiveness.
12Chapter 1
Using the Keyboard
The keyboard has full-sized keys and an embe d, separate cursor keys, two Windows keys and twelve
function keys.
Lock Keys and embedded numeric keypad
The keyboard has three lock keys which you can toggle on and off.
Lock keyDescription
Caps LockWhen Caps Lock is on, all alphabetic characters typed are in uppercase.
Num Lock
<Fn> + <F11>
Scroll Lock
<Fn> + <F12>
When Num Lock is on, the separate keypad is in numeric mode. The keys
function as a calculator (complete with the arithmetic operators +, -, *,
and /). Use this mode when you need to do a lot of numeric data entry.
When Scroll Lock is on, the screen moves one line up or down when you
press the up or down arrow keys respectively. Scroll Lock does not work
with some applications.
Chapter 113
Windows Keys
The keyboard has two keys that perform Windows-specific functions.
KeyDescription
Windows
key
Pressed alone, this key has the same effect as clicking on the Windows
Start button; it launches the Start menu.
It can also be used with other keys to provide a variety of functions:
<> : Open or close the Start menu
<> + <D>: Display the desktop
<> + <E>: Open Windows Explore
<> + <F>: Search for a file or folder
<> + <G>: Cycle through Sidebar gadgets
<> + <L>: Lock your computer (if you are connected to a network
domain), or switch users (if you're not connected to a
network domain)
<> + <M>: Minimizes all windows
<> + <R>: Open the Run dialog box
<> + <T>: Cycle through programs on the taskbar
<> + <U>: Open Ease of Access Center
Application
key
<> + <X>: Open Windows Mobility Center
<> + <BREAK>: Display the System Properties dialog box
<> + <SHIFT+M>: Restore minimized windows to the desktop
<> + <TAB>: Cycle through programs on the taskbar by using
Windows Flip 3-D
<> + <SPACEBAR>: Bring all gadgets to the front and select Windows
Sidebar
<CTRL> + <> + <F>: Search for computers (if you are on a network)
<CTRL> + <> + <TAB>: Use the arrow keys to cycle through programs
on the taskbar by using Windows Flip 3-D
NOTE: Depending on your edition of Windows Vista or Windows XP, some
shortcuts may not function as described.
This key has the same effect as clicking the right mouse button; it opens
the application's context menu.
14Chapter 1
Hot Keys
The computer employs hotkeys or key combinations to access most of the computer's controls like screen
brightness and volume output.
To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination.
HotkeyIconFunctionDescription
<Fn> + <F2>System propertyStarts System Property for displaying system
information.
<Fn> + <F3>BluetoothEnables/disables the Bluetooth function.
(only for certain models).
<Fn> + <F4>SleepPuts the computer in Sleep mode.
<Fn> + <F5>Display toggleSwitches display output between the display
screen, external monitor (if connected) and
both.
<Fn> + <F6>Screen blankTurns the display screen backlight off to save
power. Press any key to return.
<Fn> + <F8>Speaker toggleTurns the speakers on and off.
<Fn> + <>
<Fn> + <>
<Fn> + <>
<Fn> + <>
Brightness upIncreases the screen brightness.
Brightness downDecreases the screen brightness.
Volume upIncreases the sound volume.
Volume downDecrease the sound volume.
Special Key
You can locate the Euro symbol and US dollar sign at the upper-center of your keyboard. To type:
Chapter 115
The Euro symbol
1. Open a text editor or word processor.
2. Hold <Alt Gr> and then press the <5> symbol at the upper-center of the keyboard.
NOTE: Some fonts and software do not support the Euro symbol.
Please refer to www.microsoft.com/typography/faq/faq12.htm
for more information.
The US dollar sign
1. Open a text editor or word processor.
2. Hold <Shift> and then press the <4> key at the upper-center of the keyboard.
NOTE: This function varies by the operating system version.
16Chapter 1
Using the system utilities
Acer GridVista (dual-display compatible)
NOTE: This feature is only available on certain models.
To enable the dual display feature of your notebook, first ensure that a second display is connected, then,
open the Display Settings properties box using the Control Panel or by right-clicking the Windows desktop and
selecting Personalize. Select the secondary monitor (2) icon in the display box and then click the check box
Extend the desktop onto this monitor. Finally, click Apply to confirm the new settings and click OK to
complete the process.
Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows
on the same screen. To access this function, please go to Start, All Programs and click on Acer GridVista.
You may choose any one of the four display settings indicated below:
Double (verticle), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display
compatible, allowing two displays to be partitioned indepently.
AcerGridVista is imple to set up:
1. Run Acer GridVista and select your preferred screen configuration for each display from the task bar.
2. Drag and drop each window into the appropriate grid.
Chapter 117
3. Enjoy the convenience of a well-organized desktop.
NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's
recommended value.
Acer Backup Manager
NOTE: This feature is only available on certain models.
Acer Backup Manager is a simple three-step process that allows you to create backup copies of your entire
system or selected files and folders according to a schedule or as you need to.
To start Acer Backup Manager, press the Acer Backup Manager key above the keyboard. Alternatively, you
can go to Start > All Programs > Acer Backup Manager > Acer Backup Manager. This will open the
Welcome screen; from this screen you will be taken through the three steps to setup scheduled back ups.
Click Continue to proceed to the following screen. Click the + button and follow the onscreen instructions:
1. Select the content you want to back up. The less content you select, the quicker the process will be, but it
will increase your risks of losing data.
2. Select where you want the backup copies to be stored. You will need to select an external drive or your D:
drive; Acer Backup Manager cannot store a backup on the source drive.
3. Select how often you want Acer Backup Manager to create back ups.
Once you have finished these three steps, backups will be created according to the schedule. You can also
create backups manually by pressing the Acer Backup Manager key.
18Chapter 1
If you wish to change your settings at any time, run Acer Backup Manager from the Start menu and go
through the steps outlined above.
Power management
This computer has a built-in power management unit that monitors system activity. System activity refers to
any activity involving one or more of the following devices: keyboard, mouse, hard disk, peripherals connected
to the computer, and video memory. If no activity is detected for a period of time (called an inactivity timeout),
the computer stops some or all of these devices in order to conserve energy.
This computer employs a power management scheme that supports the advanced configuration and power
interface (ACPI), which allows for maximum power conservation and maximum performance at the same
time. Windows handles all power-saving chores for your computer.
Acer PowerSmart key
The Acer PowerSmart key uses the power-saving features of your computer’s graphics sub-system to reduce
overall power consumption. When you press the Acer PowerSmart key, the Windows graphics scheme will be
changed to Windows Vista Basic, screen brightness reduced and the graphics chip will be switched to a lower
speed.
Press the Acer PowerSmart key again to return to your previous settings.
Acer eRecovery Management
Acer eRecovery Management is a tool to quickly restore the system. You can back up/restore the factory
default image, and reinstall applications and drivers.
NOTE: All of the following content is for general reference only. Actual product specifications may vary.
Acer eRecovery Management consists of the following functions:
Backup:
z Create Factory Default Disc
z Create Drivers and Applications Disc
Restore:
z Completely Restore System to Factory Defaults
z Restore Operating System and Retain User Data
z Reinstall Drivers or Applications
Chapter 119
This chapter will guide you through each process.
NOTE: This feature is only available on certain models. For systems that do not have a built-in optical disc
burner, plug in an external optical disc burner before entering Acer eRecovery Management for
optical disc-related tasks.
To use the password protection feature of Acer eRecovery Management, you must first set the password. The
password is set by launching Acer eRecovery Management and clicking Settings.
Burn backup discs
From the Backup page of Acer eRecovery Management, you can burn the factory default image or back up
drivers and applications.
1. Click on Start > All Programs > Acer > Acer eRecovery Management.
2. Acer eRecovery Management opens to the Backup page.
3. Select the type of backup (factory default or drivers and applications) youwould like to burn to disc.
4. Follow the instructions on screen to complete the process.
NOTE: Create a factory default image when you want to burn abootable disc that contains your computer's
entire operating system as it was delivered to you from the factory. If you wish to have a disc that will
allow you to browse the contents and install selected drivers and applications, create a drivers and
application backup instead — this disc will not be bootable.
20Chapter 1
Restore
The restore feature allows you to restore or recover the system from a factory default image or from previously
created CD and DVD backups. You can also reinstall applications and drivers for your Acer system.
1. Click on Start, All Programs, Acer, Acer eRecovery Management.
2. Switch to the Restore page by clicking Restore.
3. You can choose to restore the system from a factory default image or reinstall applications and drivers.
4. Follow the instructions on screen to complete the process.
Restore Windows Vista from backup discs
To restore Windows Vista from your previously burned backup discs, you will need to insert the first backup
disc and enable the F12 Boot Menu via the BIOS Setup Utility.
1. Turn on your computer and insert the first system recovery disc into the optical disc drive. Restart your
computer.
2. During startup when the Acer logo shows, press the F2 key to enter BIOSSetup, where you can set
system parameters.
3. Use the left and right arrow keys to select the Main submenu.
4. Use the up and down arrow keys to select F12 Boot Menu.
5. Use the F5 or F6 key to change F12 Boot Menu to Enabled.
6. Press the ESC key to enter the Exit submenu, press the ENTER key to Exit Saving Changes. Press the
ENTER key again to select Yes. The system willreboot.
7. After rebooting, when the Acer logo shows, press the F12 key to open the Boot Menu. Here you can
select which device to boot from.
8. Use the arrow keys to select the IDE CD, then press the ENTER key. Windows will be installed from the
recovery disc.
9. Insert the second recovery disc when prompted, then follow the onscreen prompts to complete the
restore.
10. Remove the recovery disc from the optical drive once the restore is complete. Do this before rebooting
your computer.
NOTE:
This feature is only available on certain models.
Chapter 121
If you prefer to set the boot priority for long-term use, you should select the Boot submenu.
1. Turn on your computer and insert the first system recovery disc into the optical disc drive. Restart your
computer.
2. During startup when the Acer logo shows, press the F2 key to enter BIOSSetup, where you can set
system parameters.
3. Use the left and right arrow keys to select the Boot subme
4. Use the up and down arrow keys to select the IDE CD device.
5. Use the F6 key to move the IDE CD device to the highest boot priority, or use the F5 key to move other devices to a lower boot priority. Ensure thatthe IDE CD device is the highest priority.
6. Press the ESC key to enter the Exit submenu, press the ENTER key to Exit Saving Changes. Press the
ENTER key again to select Yes. The system willreboot.
7. When you reboot, Windows will be installed from the recovery disc.
8. Insert the second recovery disc when prompted, then follow the onscreenprompts to complete the
restore.
9. Remove the recovery disc from the optical drive once the restore is complete. Do this before rebooting
your computer.
Acer Arcade Deluxe
Acer Arcade Deluxe is an integrated player for music, photos, DVD movies and videos. Use the
MediaConsole, touchpad or arrow keys to select the media type you wish to enjoy.
Cinema — watch DVDs, VCDs or Blu-Ray movies, and video clips
Homemedia — connect to other devices wirelessly to share media content
Advanced — change settings, update your Arcade software, view the helpfile and About information
Albums — view photos stored on your hard disk or removable media
Music — listen to music files in a variety of formats
Online Media — browse online content from YouTube and Flickr
NOTE: While watching videos, optical discs or slideshows, your screensaver and power-saving features are
unavailable.
NOTE: For more detailed information on the features of Acer Arcade, please refer to the Arcade Help menu.
This can be accessed from the Arcade home page by selecting Help.
22Chapter 1
General controls
When watching video clips, movies or slideshows using full-screen resolution, two pop-up control panels are
shown when you move the pointer. They automatically disappear after several seconds. The Navigation
Controls panel appears at the top and the Player Controls panel appears at the bottom of the screen.
Navigation controls
To return to the Arcade home page, click the Home button in the upper-left corner of the window. To go up one
folder level while searching for content, click the arrow. The buttons in the upper right (minimize, maximize,
close) have standard PC behaviors.
To quit Arcade, click the Close button in the upper right corner of the window.
Player controls
At the bottom of the window, the player controls — used for video, slideshows, movies and music — are
shown. They provide standard playback controls (play, pause, stop, etc.) and volume controls (mute and
volume up/down).
NOTE: When playing movies from optical discs, there are additional controls added to the right of the volume
controls.
These are discussed in more detail in the Cinema of this guide.
Cinema
Play Movie:
Click Play Movie to watch a movie from your optical disc drive. Depending in the type of optical drive installed
in your computer, you can play movies from Blu-Ray discs, standard DVDs and video CDs (VCDs) with the
Cinema function of Acer Arcade Deluxe. This player has the features and controls of a typical DVD player.
When you insert a disk into the DVD drive, the movie begins playing automatically. To control the movie, the
pop-up player control panel appears at the bottom of the window when you move the pointer.
If more than one optical drive contains a playable disc, you will be asked to select which one you would like to
watch when you click Play Movie.
Alternatively, you can select content stored on your HDD by clicking Videos and navigating to the video clip
you wish to view using a folder browser.
When viewing DVDs, the following special controls are added to the pop-up panel:
DVD Menu
Subtitles
Language
Snapshot
Angle
If you move your mouse/cursor while you’re watching a movie, a menu bar will appear at the bottom of the
screen. This contains buttons to control the movie playback, select subtitles, adjust volume, select soundtrack
language and set advanced features.
NOTE: Function availability will depend on what the optical disc being played supports.
Clicking the stop button will stop the movie playback, and return you to the Cinema main screen. At the bottom
of the screen are buttons that allow you to resume the movie from the point it was stopped, restart the movie
from the beginning or eject the disk.
Chapter 123
Videos:
Click Videos to watch a video clip stored on your hard drive.
NOTE: The Video feature is designed to play back many different kinds of video formats. Refer to the Video
help section for a full list of compatible formats. If you want to watch a DVD or VCD, use Cinema.
Playing a video file:
Click Videos to open a file browser to navigate to the video clip you want to view.
To play a video file, double-click on it. The video will play at full screen. The pop-up control panel will appear at
the bottom of the screen when you move the mouse. To return to the Video page, click Stop.
You can capture a still of a scene by clicking the Snapshot button in the pop-up control panel.
Recent Videos:
Shows video clips saved recently. Double-click on a clip to watch it.
HomeMedia
HomeMedia is a program that lets you access and share media files and TV signals via your home network.
HomeMedia gives you access to your network computers with Media Server and TV Server installed, so you
can view shared music, videos, pictures and TV signals.
Click HomeMedia to open the main page that displays a list of the media and TV servers available on your
network. HomeMedia is compatible with most UPnP client devices. Click Refresh at any time to search for
newly shared media servers.
NOTE: You must first install and setup Media Server to share media files and TV Server to share TV signals.
You will need to have your wireless adaptor active before you can use HomeMedia.
Advanced
This section contains the settings in Acer Arcade Deluxe that allow you to finetune its performance to suit your
machine and your personal preferences.
Live Update:
Click Live Update to connect to the Internet to check for, and download, available updates to the software.
Settings:
Click Settings to make various adjustments to your Acer Arcade Deluxe. Here, you will be able to modify
Display, Audio, Photo, DVD and BD settings to get the best out of your computer.
Display:
Use this section to set the display type. You can choose the Display Output and Color Profile to suit your
environment and preferences.
Under Display Output, you can select from CinemaVision, Letterbox or Pan & Scan:
The Letterbox option displays widescreen movie content in its original aspect ratio and adds black bars
at the top and bottom of the screen.
Acer CinemaVision is a nonlinear video stretching technology that produces minimal distortion in the
center of the picture.
Pan & Scan displays the central portion of DVD titles in widescreen ratio, and allows you to drag the
display area to view different portions of the video.
24Chapter 1
Audio:
Use SpeakerEnvironment to choose between Headphones, SPDIF, 2 Speakers or more speakers
depending on your audio equipment.
Output Mode should be set to Stereo if you are using speakers, Dolby Surround, or Virtual Surround Sound if
you are using headphones. You can select from a variety of Virtual Surround Sound settings to create the
effects of different venues.
NOTE: If your speakers are not capable of outputting lowfrequency signals, it is recommended that you do not
select Virtual Surround Sound, in order to avoid damaging your speakers.
Audio Channel Expander should be used for better 4- or 6- speaker output.
Dynamic Range Compression can compensate for different listening environments for enhanced audio
enjoyment.
Photo:
Use this page to set preferences for your slideshow when viewing photos.
DVD:
Acer Arcade Deluxe has several features and technologies to extend battery life while watching DVD movies.
On this page, you can select whether you wish to turn the features off or not.
NOTE: Turning on Extend Playback Time, will result in a small loss of playback performance.
Flickr:
Set your preferences for viewing and downloading images from Flickr.
In each of the above sections, you can click Default to return the Acer Arcade Deluxe settings to their default
values.
Help:
Click Help to view the Help file for detailed information on using Acer Arcade Deluxe.
About:
Click About to view the copyright and vendor information for Acer Arcade Deluxe.
Albums
Acer Arcade Deluxe lets you view digital photos individually or as a slideshow, from any available drive on your
computer. Click Albums to open the main page.
Click Photos to open a folder browser that shows both individual pictures and folders. Click on a folder to
open it.
To view a slideshow, open the folder containing the pictures you wish to view, select all or some of the pictures
and click Slideshow. The slideshow is played at fullscreen resolution. Use the pop-up control panel to control
the slideshow.
You can also view a single picture by clicking on it. This opens the picture at fullscreen resolution.
You can then use the onscreen controls to zoom in and out, and to pan in four directions.
Editing Pictures
Choose Menu > Fix and you can Rotate, Remove Red Eye, and Auto Fix (optimize the brightness and
contrast) pictures to improve the appearance of your images.
Slideshow settings
To change slideshow settings refer to the Arcade section above.
Chapter 125
Music
For convenient access to your music collection, click Music to open the Music homepage.
Select the folder, CD or category that contains the music you want to listen to. Click Play to listen to the entire
content from the beginning, or select the song that you want to hear from the list.
The songs in the folder are shown as a list with album information at the top of the page, while the toolbar at
the bottom of the page has controls for Play, Shuffle, Repeat All, Visualize, Volume and Menu. Visualize
allows you to watch computer-generated visuals while you listen to music.
Online Media
Online Media gives you easy access to photos and videos uploaded to the popular Flickr and YouTube
websites.
NOTE: You need to be connected to the Internet to use the Online Media function.
YouTube
You can view the 30 most viewed video clips on YouTube by selecting YouTube from the Online Media
homepage. The video clips will be displayed as thumbnails, select a thumbnail to view the video clip’s title and
number of views. Press <Enter> or double-click a thumbnail to view the video.
Alternatively, you can log into your YouTube account to view your favorite video clips. You need to be logged in
to save a video clip to your favorites.
Flickr
Select Flickr to view 200 recently uploaded photos on Flickr. You can log into your Flickr account to view your
own photostream or your contacts’ photos.
You can also search for photos from your own stream, contacts’ streams or all of Flickr.
26Chapter 1
Hardware Specifications and Configurations
Processor
ItemSpecification
Processor packing uFCPGA
Support Processor @ LaunchULV Centrino, PDC, ICPM, 10W CPU
On-die L2 CacheUp to 6 MB
FSB1067 MHz
TDP (Thermal)10W
Socket typeBGA
Second Level Cache
ItemSpecification
North BridgeGS45
South BridgeICH9M SFF
System Memory
ItemSpecification
Technology DDR3 800/1067 MHz
Base momoryDDR3 SO-DIMM x 1 slot (512)/1024/2048/4096 MB DDR3
SDRAM
Expansion memoryDDR3 SO-DIMM x 1 slot (512)/1024/2048/4096 MB DDR3
SDRAM
Maximum memory size8 GB ( Thermal evaluation based on 8 GB)
Lan Interface
ItemSpecification
Controller (AVAP)Atheros AR8131
SPEED10/100/1000 Mb/s
Wireless LAN
ItemSpecification
ModuleIntel SP, 3rd 1x2 BGN/ Y
InterfaceMini card (1)
Antenna2
Pointing Device
ItemSpecification
GlideMulti-touch touch PAD
Chapter 127
Bluetooth Interface
ItemSpecification
ModuleFOX_BRM_2.0 F/W T60H928.11
Antennaon board
controllerCSR
Bluetooth moduleInternal USB 2.0 Dongle
Hard Disk Drive Interface
ItemSpecification
HDD form factor
9.5 mm high/ solid state disks
Media I/FSATA
IDE ControllerSATA 150 MB/s
SSD Media size80 GB (Option)
SSD form factor2.5" factor
Audio Interface
ItemSpecification
Sound Codec (AVAP)Realtek ALC269
Internal Speaker2 (1.5Watt)
Internal MicrophoneArray MIC x 1
Sound VolumeBy Hot Key
SATA I/F
LCD panel
ItemSpecification
Panel size13.3/13.4 WXGA (HD 720p, 1366 x 768)
LVDSEmbedded in Cantigata GM
BrightnessBrightness controlled by Hot Keys
Card Slot
ItemSpecification
5 in 1 card reader (SD/MMC/MS/
ACE AGE100
MSPro/XD)
WebCAM
ItemSpecification
ModuleHD 1.0 M
InterfaceUSB
28Chapter 1
Key Board
ItemSpecification
ControllerDarfon AC4T
Type (AVAP)Silm 13.3" 301.12 x 113.44 x 4.7 (Max/Texture)
I/O
ItemSpecification
Monitor (VGA) Yes
HDMIYes
USB3
Stereo Mic-in 1
SPDIF1
RJ45 (Shielding)1
SIM Slot1
mini card socket (Full size)Full mini card (3G) x 1 & Half mini card(SP WLAN) x 1
Button
ItemSpecification
Power on/off (with Visiable LED)1 (mechanical, White)
WLAN1 (Orange, capacitive)
3G/BTBT (Blue, capacitive, 3G use SW to launch without button)
The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/
Output System).
Your computer is already properly configured and optimized, and you do not need to run this utility. However, if
you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4
Troubleshooting when problem arises.
To activate the BIOS Utility, press m during POST (when “Press <F2> to enter Setup” message is prompted on
the bottom of screen).
Press m to enter setup. The default parameter of F12 Boot Menu is set to “disabled”. If you want to change
boot device without entering BIOS Setup Utility, please set the parameter to “enabled”.
Press <F12> during POST to enter multi-boot menu. In this menu, user can change boot device without
entering BIOS SETUP Utility.
Chapter 231
Invoking BIOS Setup
The setup function can only be invoked by pressing F2 when Press <F2> to enter Setup message is prompted
on the bottom of screen during POST.
The setup uses a menu driven interface to allow the user to configure their system. The features are divided
into 5 parts as follows:
InformationDisplay the system informations.
Mainallows the user to specify standard IBM PC AT system parameters.
SecurityProvides security settings of the system.
BootAllows the user to specify the boot options.
ExitAllows the user to save CMOS setting and exit Setup.
NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a
particular menu are shown on the bottom of the screen. Help for parameters are found in the Item
Specific Help part of the screen. Read this carefully when making changes to parameter values.
Please note that system information is subject to different models.
Information
NOTE: The system information is subject to different models.
ParameterDescription
CPU TypeThis field shows the CPU type of the system.
CPU SpeedThis field shows the CPU speed of the system.
HDD0 Mode NameThis field shows the model name of HDD installed on primary
master.
HDD0 Serial NumberThis filed displays the serial number of HDD installed on primary
master.
32Chapter 2
ParameterDescription
HDD1 Mode NameThis field displays the model name of devices installed on
secondary master. The hard disk drive or optical drive model
name is automatically detected by the system.
HDD1 Serial NumberThe field shows the serial number of devices installed on
secondary master.
System BIOS versionDisplays system BIOS version.
VGA BIOS VersionThis field displays the VGA firmware version of the system.
Serial NumberThis field displays the serial number of this unit.
Asset Tag NumberThis field displays the asset tag number of the system.
Product NameThis field shows product name of the system.
Manufacturer NameThis field displays the manufacturer of this system.
UUID NumberThis will be visible only when an internal LAN device is
presenting.
UUID=32bytes
Main
The Main screen displays a summary of your computer hardware information, and also includes basic setup
parameters. It allows the user to specify standard IBM PC AT system parameters.
NOTE: The screen above is for your reference only. Actual values may differ.
Chapter 233
The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
ParameterDescriptionFormat/Option
System TimeSets the system time. The hours are
displayed with 24-hour format.
Format: HH:MM:SS
(hour:minute:second)
System Time
System DateSets the system date.Format MM/DD/YYYY
(month/day/year)
System Date
System MemoryThis field reports the memory size of the
system.
Total MemoryThis field reports the memory size of total
memory in the system.
Video MemoryShows the Video memory size.
Quiet BootDetermines if Customer Logo will be
displayed or not; shows Summary Screen
Option: Enabled or
Disabled
is disabled or enabled.
Enabled: Customer Logo is displayed, and
Summary Screen is disabled.
Disabled: Customer Logo is not displayed,
and Summary Screen is enabled.
Network BootEnables, disables the system boot from
hidden partition on hard disc drive to store
operation system and restore the system
to factory defaults.
SATA ModeChoose which mode of HDD mode. Please
be careful for changing this setting
Option: AHCI Mode or IDE
Mode
because
it might cause system fail to boot.
NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto. This is
because the user is not allowed to control the settings in these cases.
34Chapter 2
Security
The Security screen contains parameters that help safeguard and protect your computer from unauthorized
use.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
ParameterDescriptionOption
Supervisor Password isShows the setting of the Supervisor
password
User Password isShows the setting of the user password.Clear or Set
HDD Password isShows the setting of HDD passwordClear or Set
Set Supervisor
Password
Set User PasswordPress Enter to set the user password.
Set Hdd PasswordPress Enter to ser the Hdd password.
Press Enter to set the supervisor password.
When set, this password protects the BIOS
Setup Utility from unauthorized access. The
user can not enter the Setup menu and
change he value of parameters.
When user password is set, this password
protects the BIOS Setup Utility from
unauthorized access.
The user can enter Setup menu only and
does not have right to change the value of
parameters.
When Hdd password is set, this
password protects the Hdd . Other
user can’t steal information.
Clear or Set
Chapter 235
ParameterDescriptionOption
Password on BootDefines whether a password is required or
not while the events defined in this group
happened. The following sub-options are all
requires the Supervisor password for
changes and should be grayed out if the
user password was used to enter setup.
NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget
your password. If you forget your password, you may have to return your notebook computer to your
dealer to reset it.
Disabled or Enabled
Setting a Password
Follow these steps as you set the user or the supervisor password:
1. Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The Set
Supervisor Password box appears:
2. Type a password in the “Enter New Password” field. The password length can not exceeds 8
alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New
Password” field.
IMPORTANT:Be very careful when typing your password because the characters do not appear on the
screen.
3. Press e.
After setting the password, the computer sets the User Password parameter to “Set”.
4. If desired, you can opt to enable the Password on boot parameter.
5. When you are done, press u to save the changes and exit the BIOS Setup Utility.
Removing a Password
Follow these steps:
1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set
Password box appears:
2. Type the current password in the Enter Current Password field and press e.
3. Press e twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”.
4. When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility.
36Chapter 2
Changing a Password
1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set
Password box appears:
2. Type the current password in the Enter Current Password field and press e.
3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password
field.
4. Press e. After setting the password, the computer sets the User Password parameter to “Set”.
5. If desired, you can enable the Password on boot parameter.
6. When you are done, press u to save the changes and exit the BIOS Setup Utility.
If the verification is OK, the screen will display as following.
The password setting is complete after the user presses u.
If the current password entered does not match the actual current password, the screen will show you the
Setup Warning.
If the new password and confirm new password strings do not match, the screen will display the following
message.
Chapter 237
Boot
This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices
includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay.
Exit
The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use.
38Chapter 2
The table below describes the parameters in this screen.
ParameterDescription
Exit Saving ChangesExit System Setup and save your changes to CMOS.
Exit Discarding
Changes
Load Setup DefaultLoad default values for all SETUP item.
Discard ChangesLoad previous values from CMOS for all SETUP items.
Save ChangesSave Setup Data to CMOS.
Exit utility without saving setup data to CMOS.
BIOS Flash Utility
The BIOS flash memory update is required for the following conditions:
New versions of system programs
New features or options
Restore a BIOS when it becomes corrupted.
Use the Phlash utility to update the system BIOS flash ROM.
NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery
Diskette before you use the Phlash utility.
NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not
contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not
completely loaded.
Fellow the steps below to run the Phlash.
1. Prepare a bootable diskette.
2. Copy the flash utilities to the bootable diskette.
3. Then boot the system from the bootable diskette. The flash utility has auto-execution function.
Chapter 239
40Chapter 2
Chapter 3
Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble the notebook computer Aspire 3810T/
3810TG/3810TZ/3810TZG for maintenance and troubleshooting.
To disassemble the computer, you need the following tools:
Wrist grounding strap and conductive mat for preventing electrostatic discharge
Small Philips screw driver
Philips screwdriver
Plastic flat head screw driver
Tweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
When you remove the stripe cover, please be careful not to scrape the cover.
Chapter 341
General Information
Before You Begin
Before proceeding with the disassembly procedure, make sure that you do the following:
1. Turn off the power to the system and all peripherals.
2. Unplug the AC adapter and all power and signal cables from the system.
3. Remove the battery pack.
42Chapter 3
Disassembly Procedure Flowchard
The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence
and instructs you on the components that need to be removed during servicing. For example, if you want to
remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in
that order.
Main unit disassembly flow chart
Start
Battery
HDD
TPCB
Card reader
board
Audio
board
USB
board
LCM module disassembly flow chart
BTCB
LCM
module
Start
LCM module
LCM Mylar
Memory
UPPER
CASE
Wireless
board
Thermal
module
SSD
board
VGA
board
LCM Bezel
LCM Panel
Chapter 343
Removing the Battery Pack
1. Release the battery.
2. Slide the battery latch then remove the battery.
NOTE: Battery has been highlighted with the yellow circle as above image shows. Please detach the battery
and follow local regulations for disposal.
44Chapter 3
Removing the HDD and RAM
3. Remove three screws on the HDD cover and remove HDD.
4. Remove the screw on RAM cover and remove Both of RAM.
Typ eN umb er
M2*5(4.5D*0.8T)4
Removing the Battery
5. Remove RTC battery.
NOTE: RTC battery has been highlighted with the yellow circle as above image shows. Please detach the
RTC battery and follow local regulations for disposal.
Chapter 345
Remove keyboard
6. Disconnect five latches on the keyboard.
7. Remove the FFC behind the keyboard.
8. Remove Touch Pad FFC and lamp FFC.
Remove FFC of main board
9. Use tweezers to remove the rubber foot on the back of the notebook. There are five rubber foots.
46Chapter 3
10. Remove all of the screws on the back of the notebook.
Typ eNu mber
M2*5(4.5D*0.8T)15(Red)
M2*4(4.5D*0.5T)2(Yellow)
11. Remove screw on the upper case.
Typ eNumber
M2*5(4.5D*0.8T)7
Chapter 347
12. Remove the dummy card.
13. Remove upper case and disconnect the connection between the audio board and upper case.
14. Disconnect all of the FFC on the main board.
15. Remove the FFC of the panel and audio board.
48Chapter 3
16. Remove the FFC of Bluetooth and SSD board.
17. Remove the connector of camera and the FFC of card reader board.
Remove wireless card and thermal module
18. Release wireless screw and Line and remove wireless card.
Typ eNumbe r
M2*5*32
Chapter 349
19. Release the screw of fan and take off it.
20. Loose four screws and remove it.
Typ eNumbe r
M2*4(4.5D*0.5T)2
Typ eNumbe r
M2*4(4.5D*0.5T)4
50Chapter 3
Remove Main board
21. Remove connection CRT board and USB board.
22. Loose two screw on the main board.
Typ eNumber
M2*4(4.5D*0.5T)2
Chapter 351
23. Remove DC in connector and remove the whole main board.
24. Remove four screws on the thermal pipe and remove it.
Typ eNumbe r
M2*34
52Chapter 3
Remove I/O board and Panel
25. Remove seven screws on the bezel.
M2*4(4.5D*0.5T)1(Yellow)
Typ eNumbe r
M2*36(Red)
26. Release connection of audio board and panel and remove the panel.
Chapter 353
27. Loose two screws on SSD board and remove it.
Typ eN umb er
M2*4(4.5D*0.5)2
28. Loose two screws on the Card Reader board and remove it.
Typ eNumber
M2*4(4.5D*0.5T)2
54Chapter 3
29. Loose two screws on Audio board and Remove it.
Typ eNu mber
M2*4(4.5D*0.5T)2
30. Remove three screws on VGA board and remove it.
Typ eN umb er
M2*4(4.5D*0.5T)3
Chapter 355
31. Remove three screws on USB board and remove it.
M2*4(4.5D*0.5T)3
NOTE: Replace the USB Board need to flash new UUID.
Disassembly LCM module
32. Remove four bezel mylar.
33. Release four LCM screw under the mylar.
34. Remove the bezel.
Typ eNumber
Typ eNumber
M2.5*4(4.5D*0.5T)4
56Chapter 3
35. Remove four steal parts to take off panel.
36. Remove LCM cable on the back of panel.
Chapter 357
Disassembling the External Module
Disassembling the HDD Module
1. Remove the four screws from both side of HDD and divide them.
TypeN umber
M2.5*34
58Chapter 3
Chapter 4
Troubleshooting
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3. Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified)Go To
Power failure. (The power indicator does not
go on or stay on.)
POST does not complete. No beep or error
codes are indicated.
POST detects an error and displayed
messages on screen.
Other symptoms (i.e. LCD display problems or
others).
Symptoms cannot be re-created (intermittent
problems).
“Power System Check” on page 61.
“Power-On Self-Test (POST) Error Message”
on page 63.
“Undetermined Problems” on page 75.
“Error Message List” on page 64.
“Power-On Self-Test (POST) Error Message”
on page 63.
Use the customer-reported symptoms and go
to “Power-On Self-Test (POST) Error
Message” on page 63.
“Intermittent Problems” on page 75.
“Undetermined Problems” on page 75.
Chapter 459
System Check Procedures
External Diskette Drive Check
Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is
required.
NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause
damage to the drive or cause the drive to fail.
Do the following to select the test device.
1. Boot from the diagnostics diskette and start the diagnostics program.
2. See if FDD Test is passed as the program runs to FDD Test.
3. Follow the instructions in the message window.
If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board.
If the error still remains:
1. Reconnect the external diskette drive/DVD-ROM module.
2. Replace the external diskette drive/CD-ROM module.
3. Replace the main board.
External CD-ROM Drive Check
Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does
not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail.
Do the following to select the test device:
1. Boot from the diagnostics diskette and start the diagnostics program.
2. See if CD-ROM Test is passed when the program runs to CD-ROM Test.
3. Follow the instructions in the message window.
If an error occurs, reconnect the connector on the System board. If the error still remains:
1. Reconnect the external diskette drive/CD-ROM module.
2. Replace the external diskette drive/CD-ROM module.
3. Replace the main board.
Keyboard or Auxiliary Input Device Check
Remove the external keyboard if the internal keyboard is to be tested.
If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable
extending from the keyboard is correctly seated in the connector on the system board.
If the keyboard cable connection is correct, run the Keyboard Test.
If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a
non-defective FRU:
1. Reconnect the keyboard cables.
2. Replace the keyboard.
3. Replace the main board.
The following auxiliary input devices are supported by this computer:
Numeric keypad
External keyboard
If any of these devices do not work, reconnect the cable connector and repeat the failing operation.
60Chapter 4
Memory check
Memory errors might stop system operations, show error messages on the screen, or hang the system.
1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board.
2. Go to the diagnostic memory in the test items.
3. Press F2 in the test items.
4. Follow the instructions in the message window.
NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
Power System Check
To verify the symptom of the problem, power on the computer using each of the following power sources:
1. Remove the battery pack.
2. Connect the power adapter and check that power is supplied.
3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by
the battery pack.
If you suspect a power problem, see the appropriate power supply check in the following list:
“Check the Power Adapter” on page 61
“Check the Battery Pack” on page 61
Check the Power Adapter
Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power
adapter cable. See the following figure:
Pin 1: +19 to +20.5V
Pin 2: 0V, Ground
1. If the voltage is not correct, replace the power adapter.
2. If the voltage is within the range, do the following:
z Replace the System board.
z If the problem is not corrected, see “Undetermined Problems” on page 75.
z If the voltage is not correct, go to the next step.
NOTE: An audible noise from the power adapter does not always indicate a defect.
3. If the power-on indicator does not light up, check the power cord of the power adapter for correct
continuity and installation.
4. If the operational charge does not work, see “Check the Battery Pack” on page 61.
Check the Battery Pack
To check the battery pack, do the following:
From Software:
1. Check out the Power Management in control Panel.
2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total
Battery Power Remaining are correct.
3. Repeat the steps 1 and 2, for both battery and adapter.
4. This helps you identify first the problem is on recharging or discharging.
Chapter 461
From Hardware:
1. Power off the computer.
2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the
following figure.
3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery.
To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50%
of the total power remaining when installed in the computer.
If the battery status indicator does not light up, remove the battery pack and let it return to room temperature.
Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light
up, replace the DC/DC charger board.
Touchpad Check
If the touchpad doesn’t work, do the following actions one at a time to correct the problem. Do not replace a
non-defective FRU:
1. Reconnect the touchpad cables.
2. Replace the touchpad.
3. Replace the system board.
After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement
can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware
problem. No service actions are necessary if the pointer movement stops in a short period of time.
62Chapter 4
Power-On Self-Test (POST) Error Message
The POST error message index lists the error message and their possible causes. The most likely cause is
listed first.
NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU
replacement does not solve the problem, put the original part back in the computer. Do not replace a
non-defective FRU.
This index can also help you determine the next possible FRU to be replaced when servicing a computer.
If the symptom is not listed, see “Undetermined Problems” on page 75.
The following lists the error messages that the BIOS displays on the screen and the error symptoms classified
by function.
NOTE: Most of the error messages occur during POST. Some of them display information about a hardware
device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the
way it has been configured.
NOTE: If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter
Setup and install Setup defaults or correct the error.
Chapter 463
Index of Error Messages
Error Code List
Error CodesError Messages
006Equipment Configuration Error
010Memory Error at xxxx:xxxx:xxxxh (R:xxxxh,
070Real Time Clock Error.
071CMOS Battery Bad.
072CMOS Checksum Error.
110System disabled
<No error code>Battery critical LOW.
<No error code>Thermal critical High.
Causes:
1. CPU BIOS Update Code Mismatch.
2. IDE Primary Channel Master Drive Error.
(THe causes will be shown before “Equipment
Configuration Error”).
W:xxxxh) .
Incorrect password is specified.
In this situation BIOS will issue 4 short beeps
then shut down system, no message will show.
In this situation BIOS will shut down system,
not show message.
Error Message List
Error MessagesFRU/Action in Sequence
Failure Fixed DiskReconnect hard disk drive connector.
“Load Default Settings” in BIOS Setup Utility.
Hard disk drive
System board
Stuck KeySee “Keyboard or Auxiliary Input Device
Check” on page 60.
Keyboard errorSee "Keyboard or Auxiliary Input Device
Check" on page 60.
Keyboard Controller FailedSee "Keyboard or Auxiliary Input Device
98h1-2Search for option ROMs. One long, two short beeps on
checksum failure.
99hCheck for SMART drive (optional)
9AhShadow option ROMs
9ChSet up Power Management
9DhInitialize security engine (optional)
9EhEnable hardware interrupts
9FhDetermine number of ATA and SCSI drives
A0hSet time of day
A2hCheck key lock
A4hInitialize Typematic rate
A8hErase F2 prompt
AAhScan for F2 key stroke
AChEnter SETUP
AEhClear Boot flag
B0hCheck for errors
B2hPOST done- prepare to boot operating system
B4h1One short beep before boot
B5hTerminate QuietBoot (optional)
B6hCheck password (optional)
B9hPrepare Boot
BAhInitialize DMI parameters
BBhInitialize PnP Option ROMs
BChClear parity checkers
BDhDisplay MultiBoot menu
BEhClear screen (optional)
BFhCheck virus and backup reminders
C0hTry to boot with INT 19
C1hInitialize POST Error Manager (PEM)
C2hInitialize error logging
C3hInitialize error display function
C4hInitialize system error handler
Chapter 469
CodeBeepsPOST Routine Description
C5hPnPnd dual CMOS (optional)
C6hInitialize notebook docking (optional)
C7hInitialize notebook docking late
C8hForce check (optional)
C9hExtended checksum (optional)
D2hUnknown interrupt
E0hInitialize the chipset
E1hInitialize the bridge
E2hInitialize the CPU
E3hInitialize the system timer
E4hInitialize system I/O
E5hCheck force recovery boot
E6hChecksum BIOS ROM
E7hGo to BIOS
E8hSet Huge Segment
E9hInitialize Multi Processor
EAhInitialize OEM special code
EBhInitialize PIC and DMA
EChInitialize Memory type
EDhInitialize Memory size
EEhShadow Boot Block
EFhSystem memory test
F0hInitialize interrupt vectors
F1hInitialize Run Time Clock
F2hInitialize video
F3hInitialize System Management Mode
F4h1Output one beep before boot
F5hBoot to Mini DOS
F6hClear Huge Segment
F7hBoot to Full DOS
70Chapter 4
Index of Symptom-to-FRU Error Message
LCD-Related Symptoms
Symptom / ErrorAction in Sequence
LCD backlight doesn't work
LCD is too dark
LCD brightness cannot be adjusted
LCD contrast cannot be adjusted
Unreadable LCD screen
Missing pels in characters
Abnormal screen
Wrong color displayed
LCD has extra horizontal or vertical lines
displayed
Enter BIOS Utility to execute “Load Setup
Default Settings”, then reboot system.
Reconnect the LCD connectors.
Keyboard (if contrast and brightness function
key doesn't work).
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
Reconnect the LCD connector.
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
LCD inverter ID
LCD inverter
LCD cable
LCD
System board
Indicator-Related Symptoms
Symptom / ErrorAction in Sequence
Indicator incorrectly remains off or on, but
system runs correctly
Reconnect the inverter board.
Inverter board
System board
Power-Related Symptoms
Symptom / ErrorAction in Sequence
Power shuts down during operationPower source (battery pack and power
adapter). See “Power System Check” on page
61.
Battery pack
Power adapter
Hard drive & battery connection board.
System board
The system doesn’t power-on.Power source (battery pack and power
adapter). See “Power System Check” on page
61.
Battery pack
Power adapter
Hard drive & battery connection board.
System board
Chapter 471
Symptom / ErrorAction in Sequence
The system doesn’t power-off.Power source (battery pack and power
adapter). See “Power System Check” on page
61.
Hold and press the power switch for more than
4 seconds.
System board
Battery can’t be chargedSee “Check the Battery Pack” on page 61.
Battery pack
System board
PCMCIA-Related Symptoms
Symptom / ErrorAction in Sequence
System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly
System board
PCMCIA slot pin is damaged.PCMCIA slot assembly
Memory-Related Symptoms
Symptom / ErrorAction in Sequence
Memory count (size) appears different from
actual size.
Enter BIOS Setup Utility to execute “Load
Default Settings, then reboot system.
DIMM
System board
Speaker-Related Symptoms
Symptom / ErrorAction in Sequence
In Windows, multimedia programs, no sound
comes from the computer.
Internal speakers make noise or emit no
sound.
Audio driver
Speaker
System board
Speaker
System board
Power Management-Related Symptoms
Symptom / ErrorAction in Sequence
The system will not enter hibernationKeyboard (if control is from the keyboard)
Hard disk drive
System board
The system doesn't enter hibernation mode
and four short beeps every minute.
The system doesn’t enter standby mode after
closing the LCD
Press Fn+
hibernation mode.
Touchpad
Keyboard
Hard disk connection board.
Hard disk drive
System board
LCD cover switch
System board
o and see if the computer enters
72Chapter 4
Symptom / ErrorAction in Sequence
The system doesn't resume from hibernation
mode.
Hard disk connection board.
Hard disk drive
System board
The system doesn't resume from standby
mode after opening the LCD.
Battery fuel gauge in Windows doesn’t go
higher than 90%.
LCD cover switch
System board
Remove battery pack and let it cool for 2
hours.
Refresh battery (continue use battery until
power off, then charge battery).
Battery pack
System board
System hangs intermittently.Reconnect hard disk/CD-ROM drives.
Hard disk connection board.
System board
Peripheral-Related Symptoms
Symptom / ErrorAction in Sequence
System configuration does not match the
installed devices.
External display does not work correctly.Press Fn+F5, LCD/CRT/Both display
USB does not work correctlySystem board
Print problems.Ensure the “Parallel Port” in the “Onboard
Serial or parallel port device problems.Ensure the “Serial Port” in the Devices
Enter BIOS Setup Utility to execute “Load
Default Settings”, then reboot system.
Reconnect hard disk/CD-ROM/diskette drives.
switching.
System board
Devices Configuration” of BIOS Setup Utility is
set to Enabled.
Onboard Devices Configuration
Run printer self-test.
Printer driver
Printer cable
Printer
System Board
Configuration” of BIOS Setup Utility is set to
Enabled.
Device driver
Device cable
Device
System board
Chapter 473
Keyboard/Touchpad-Related Symptoms
Symptom / ErrorAction in Sequence
Keyboard (one or more keys) does not work.Reconnect the keyboard cable.
Keyboard
System board
Touchpad does not work.Reconnect touchpad cable.
Touchpad board
System board
Modem-Related Symptoms
Symptom / ErrorAction in Sequence
Internal modem does not work correctly.Modem phone port
Modem combo board
System board
NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined
Problems” on page 75.
74Chapter 4
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1. Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRU.
3. If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect,
whether a short circuit is suspected, or whether the system is inoperative.
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: Verify that all attached devices are supported by the computer.
NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power
System Check” on page 61):
1. Power-off the computer.
2. Visually check them for damage. If any problems are found, replace the FRU.
3. Remove or disconnect all of the following devices:
z Non-Acer devices
z Printer, mouse, and other external devices
z Battery pack
z Hard disk drive
z DIMM
z CD-ROM/Diskette drive Module
z PC Cards
4. Power-on the computer.
5. Determine if the problem has changed.
6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7. If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU:
z System board
z LCD assembly
Chapter 475
76Chapter 4
Jumper and Connector Locations
Top View
Chapter 5
Aspire3810T/3810TG/3810TZ/3810TZG M/B layout and connector location
No.NameDescription
1CN1CCD cable CNTR
2CN2MMB cable CNTR
3CN3LVDS cable CNTR
4CN4Keyboard CNTR
5CN5Touch Pad FFC CNTR
6CN6SSD cable CNTR
7CN7Card reader CNTR
8CN8BT cable CNTR
9CN15Fan cable CNTR
10CN21Audio board CNTR
Chapter 577
TOP view
Bottom View
Bottom view
No.NameDescription
11CN9Battery CNTR
12CN10PCI-E socket
13CN11SIM card socket
14CN12PCI-E socket
15CN13Power cable CNTR
16CN14LVDS cable CNTR
17CN16DIMM socket
18CN17DIMM socket
19CN19HDD socket
20CN20USB board CNTR
21U18South Bridge
22U14North Bridge
78Chapter 5
Chapter 6
FRU (Field Replaceable Unit) List
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 3810T/
3810TG/3810TZ/3810TZG. Refer to this chapter whenever ordering for parts to repair or for RMA (Return
Merchandise Authorization).
Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available
on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on
the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use
the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer
machines.
NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or
regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to
return it.