The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
III
Page 4
Conventions
The following conventions are used in this manual:
SCREEN MESSAGESDenotes actual messages that appear
on screen.
NOTEGives bits and pieces of additional
information related to the current
topic.
WARNINGAlerts you to any damage that might
result from doing or not doing specific
actions.
CAUTIONGives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANTReminds you to do specific actions
relevant to the accomplishment of
procedures.
IV
Page 5
Preface
Before using this information and the product it supports, please read the following general information.
1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
1.Remove the DIMM cover and the lower DDR2 memory module, then find out the G70 position on the main
board. Please just the lower DDR2 memory module, you will need the upper DDR2 memory module to
boot up the system.
2.Use a tweezers or a screwdriver to short the G70 pad and remain the short status.
3.Power on the system until POST is completed. Then you can release the tweezers or screwdriver. The
BIOS password should be cleared after these steps.
6Chapter 1
Page 15
Your Acer Notebook tour
After knowing your computer features, let us show you around your new TravelMate computer.
Aspire 3640 front View
Chapter 17
Page 16
TravelMate 2440 front view
#IconItemDescription
1Display screenAlso called LCD (liquid-crystal display),
displays computer output.
2Status indicatorsLight-Emitting Diodes (LEDs) that light up
to show the status of the computer’s
functions and components.
3KeyboardFor entering data into your computer.
4TouchpadTouch-sensitive pointing device which
functions like a computer mouse.
5Click buttons (left,
center and right)
6PalmrestComfortable support area for our hands
7MicrophoneInternal microphone for sound recording.
8Power buttonTurns the computer on and off.
9Easy-launch ButtonsButtons for launching frequently used
10Built-in camera310,000 pixel web camera for video
The left and right buttons function like the
left and right mouse buttons; the center
button serves as a 4-way scroll button.
when you use the computer.
programs.
communication.
8Chapter 1
Page 17
Closed Front View
"Easy-launch buttons" on page 18
"Easy-launch buttons" on page 18
#IconItemDescription
1SpeakersLeft and right speakers deliver stereo audio
2USB 2.0 portsConnect to USB 2.0 devices (e.g., USB
6Microphone-in jackAccepts input from external microphones.
7Headphones/
8Battery indicatorIndicates the computer’s battery status.
9Power indicatorIndicates the computer’s power status
Bluetooth
communication button/
indicator
communication button/
indicator
speakers/line-out jack
with S/PDIF support
®
Press to enable/disable Bluetooth function.
Lights to indicate the status of Bluetoothcommunications.
Press to enable/disable Wireless function.
Lights to indicate the status of wireless
LAN communications.
CD player, stereo walkman).
Connects to audio line-out devices (e.g.,
speakers, headphones).
10LatchLocks and release the lid.
Chapter 19
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Left View
#IconItemDescription
1Kensington lock slotConnects to a Kensington-compatible
2Optical driveInternal optical drive; accepts CDs or
3Optical disk access
4Optical drive eject
5Emergency eject holeEjects the optical drive tray when the
computer security lock.
DVDs.
Lights up when the optical drive is active.
indicator
Ejects the optical disk from the drive.
button
computer is turned off.
Right View
#IconItemDescription
1PC Card slotAccepts on Type II PC Card.
2PC Card slot eject
3Three USB 2.0 portsConnect to USB 2.0 devices (e.g., USB
4Ventilation slotsEnable the computer to stay cool, even
5Modem (RJ-11) portConnects to a phone line.
button
Ejects the PC Card from the slot.
mouse, USB camera).
after prolong use.
10Chapter 1
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6Ethernet (RJ-45)Connects to an Ethernet 10/100/1000-
based network.
Rear Panel
#IconItemDescription
1DC-in jackConnects to an AC adapter.
Bottom Panel
External display
(VGA) port
BatteryPowers the computer
Connects to a display device(e.g.,
external monitor, LCD projector).
#ItemDescription
1Battery lockLocks the battery in position.
2Cooling fanHelps keep the computer cool.
Note: Do not cover or obstruct the opening
of the fan.
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3Hard disk bayHouses the computer’s hard disk (secured
with screws)
4Memory compartmentHouses the computer’s main memory.
5Battery release latchRelease the battery for removal.
6Battery bayHouses the computer’s battery pack.
Indicators
The computer has four easy-to-read status indicators on the upper-right above the keyboard, and four on the
front panel.
Aspire 3640:
TravelMate 2420:
The power, battery and wireless communication status indicators are visible even when the LCD display is
closed.
12Chapter 1
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IconFunctionDescription
Cap lockLights when Cap Lock is activated
Num lockLights when Num Lock is activated.
HDDIndicates when the hard disc or optical
drive is active.
BluetoothIndicates the status of Bluetooth
communication.
Wireless LANIndicates the status of wireless LAN
communication.
BatteryLights up when the battery is being
charged.
PowerLights up when the computer is on.
NOTE: 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows
green when in AC mode.
Easy-Launch Buttons
Located above the keyboard are four buttons. These buttons are called easy-launch buttons. They are: mail
Web browser, Empowering Key ““and one user-programmable button.
Press “ “ to run the Acer Empowering Technology. The mail and Web browser buttons are pre-set to email
and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons,
run the Acer Launch Manager.
Aspire 3640:
Chapter 113
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TravelMate 2440:
Launch keyDefault application
PUser-programmable
Acer Empowering Technology (user-programmable)
Web browserInternet browser (user-programmable)
MailEmail application (user-programmable)
Touchpad Basics
The following teaches you how to use the touchpad:
Aspire 3640:
14Chapter 1
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TravelMate 2440:
TMove your finger across the touchpad (2) to move the cursor.
TPress the left (1) and right (4) buttons located beneath the touchpad to perform selection and
execution functions. These two buttons are similar to the left and right buttons on a mouse.
Tapping on the touchpad is the same as clicking the left button.
TUse the 4-way scroll (3) button to scroll up or down and move left or right a page. This button
mimics your cursor pressing on the right scroll bar of Windows applications.
FunctionLeft Button (1)
ExecuteClick twice
quickly
SelectClick onceTap once
Right Button
(4)
Main touchpad
(2)
Tap twice (at
the same speed
as doubleclicking the
mouse button)
Center button (3)
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FunctionLeft Button (1)
DragClick and hold,
then use finger
to drag the
cursor on the
touchpad
Access context
menu
ScrollClick and hold to move
Right Button
(4)
Click once
Main touchpad
(2)
Tap twice (at
the same speed
as doubleclicking a
mouse button)
then hold finger
to the touchpad
on the second
tap to drag the
cursor.
Center button (3)
up/down/left/right.
NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The
touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response.
Tapping too hard will not increase the touchpad’s responsiveness.
16Chapter 1
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Using the Keyboard
The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and
twelve function keys.
Lock Keys and embedded numeric keypad
The keyboard has three lock keys which you can toggle on and off.
Aspire 3640:
TravelMate 2440:
Lock KeyDescription
Caps LockWhen Caps Lock is on, all alphabetic characters typed
Num lock
<Fn>+<F11>
Scroll lock
<Fn>+<F12>
are in uppercase.
When Num Lock is on, the embedded keypad is in
numeric mode. The keys function as a calculator
(complete with the arithmetic operators +, -, *, and /).
Use this mode when you need to do a lot of numeric
data entry. A better solution would be to connect an
external keypad.
When Scroll Lock is on, the screen moves one line up
or down when you press the up or down arrow keys
respectively. Scroll Lock does not work with some
applications.
The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters
located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols
are not printed on the keys.
Desired AccessNum Lock OnNum Lock Off
Number keys on embedded
keypad
Cursor-control keys on
embedded keypad
Type numbers in a normal
manner.
Hold <Shift> while using
cursor-control keys.
Hold <Fn> while using
cursor-control keys.
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Desired AccessNum Lock OnNum Lock Off
Main keyboard keysHold <Fn> while typing
letters on embedded
keypad.
Type the letters in a normal
manner.
Windows Keys
The keyboard has two keys that perform Windows-specific functions.
KeyIconDescription
Windows keyPressed alone, this key has the same effect as
clicking on the Windows Start button; it launches the
Start menu. It can also be used with other keys to
provide a variety of function:
+ <Tab> Activates next taskbar button.
+ <E> Opens the My Computer window
+ <F1> Opens Help and Support.
+ <F> Opens the Find: All Files dialog box.
+ <R> Opens the Run dialog box.
+ M Minimizes all windows.
<Shift>+ + <M> Undoes the minimize all windows
action.
This key has the same effect as clicking the right
Applicati
on key
mouse button; it opens the application’s context
menu.
Hot Keys
The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen
brightness, volume output and the BIOS utility.
To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination.
Aspire 3640:
TravelMate 2440:
18Chapter 1
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Hot KeyIconFunctionDescription
Fn-F1Hot key helpDisplays help on hot keys.
Fn-F2Acer eSettingLaunches the Acer eSettings in Acer eManager.
Fn-F3Acer
ePowerManagement
Fn-F4SleepPuts the computer in Sleep mode.
Fn-F5Display toggleSwitches display output between the display screen,
Fn-F6Screen blankTurns the display screen backlight off to save power.
Fn-F7Touchpad toggleTurns the internal touchpad on and off.
Fn-F8Speaker toggleTurns the speakers on and off.
Fn-wVolume upIncreases the speaker volume.
Launches the Acer ePowerManagement in Acer
eManager.
external monitor (if connected) and both.
Press any key to return.
Fn-yVolume downDecreases the speaker volume.
Fn-xBrightness upIncreases the screen brightness.
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Hot KeyIconFunctionDescription
Fn-zBrightness downDecreases the screen brightness
Special Key
You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard.
To t y pe :
Aspire 3640:
TravelMate 2440:
The Euro symbol
1.Open a text editor or word processor.
2.Either directly press the <Euro> symbol at the bottom-right of the keyboard, or hold <Alt Gr> and then press the<5> symbol at the upper-center of the keyboard.
The US dollar sign
1.Open a text editor or word processor.
2.Either directly press the <Dollar> key at the bottom-right of the keyboard, or hold <Shift> and then press the <4> key at the upper-center of the keyboard.
NOTE: This function varies by the operating system version.
NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/
typography/faq/faq12.htm for more information.
20Chapter 1
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Acer Empowering Technology
Acer’s innovative Empowering Technology makes it easy for you to access frequently used functions and
manage your new Acer notebook. It features the following handy utilities:
TAcer ePower Management extends battery power via versatile usage profiles.
TAcer ePresentation Management connects to a projector and adjusts display settings conveniently.
TAcer eLock Management limits access to external storage media.
TAcer eRecovery Management backs up and recovers data flexibly, reliably and completely.
TAcer eSettings Management accesses system information and adjusts settings easily.
TAcer ePerformance Management improves system performance by optimizing disk space, memory and
registry settings.
For more information, press the <> key to launch the Empowering Technology menu, then click on the
appropriate utility and select the Help or Tutorial function.
Empowering Technology password
Before using Acer eLock Management and Acer eRecovery Management, you must initalize the Empowering
Technology password. Right-click on the Empowering Technology toolbard and select “Password Setup” to do
so. If you do not initialize the Empowering Technology password, you will be prompted to do so when running
Acer eLock Management or Acer eRecovery Management for the first time.
Acer ePower Management
Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower
Management from the Empowering Technology interface.
AC Mode (Adapter mode)
The default setting is “Maximum Performance.” You can adjust CPU speed, LCD brightness and other
settings, or click on buttons to turn the following functions on/off: Wireless LAN, Bluetooth, CardBus, FireWire
(1394), Wired LAN and Optical Device if supported.
DC Mode (Battery mode)
There are four pre-defined profiles - Entertainment, Presentation, Word Processing, and Battery Life. You can
also define up to three of your own.
To create new power profile
1. Change power settings as desired.
2.Click “Save as...” to save to a new power profile.
3.Name the newly created profile.
4.Select whether this profile is for Adapter or Battery mode, then click OK.
5.The new profile will appear in the profile list.
Battery status
For real-time battery life estimates based on current usage, referto the panel on the lower left-hand side of the
window.
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For additional options, click “Settings” to:
TSet alarms.
TRe-load factory defaults.
TSelect what actions will be taken when the cover is closed or the power button is pressed.
TView information about Acer ePower Management.
22Chapter 1
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Acer ePresentation Management
Acer ePresentation Management lets you project your computer’s display to an external device or project
using the hot key: Fn + F5. If auto-detection hardware is implemented in the system, your system display will
be automatically switched out when an external display is connected to the system.
Chapter 123
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Acer eLock Management
Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy
drives to ensure that data can’t be stolen while your notebook is unattended.
TRemovable data devices - includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives,
USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be
mounted as a file system when plugged into the system.
TOptical drive deivces - includes any kind of CD-ROM or DVD-ROM drives.
TFloppy disk drives - 3.5-inch disks only.
TInterfaces - includes serial ports, parallel port, infrared (IR), and Bletooth.
To activate Acer eLock Management, a password must be set first. Once set, you can apply locks to any of the
devices. Lock(s) will immediately be set without any reboot necessary, and will remain locked after rebooting,
until unlocked.
NOTE: If you lose your password, there is no method to reset it except by reformatting your notebook or taking
your notebook to anAcer Customer Serivce Center. Be sure to remember or write down your password.
24Chapter 1
Page 33
Acer eRecovery Management
Acer eRecovery Management is a powerful utility that does away with the need for recovery disks provided by
the manufacturer. The Acer eRecovery Management utility occupies space in a hidden partition on your
system’s HDD. User-created backups are stored on D:\ drive. Acer eRecovery Management provides you
with:
TPassword protection.
TRecovery of applications and drivers.
TImage/data backup:
TBack up to HDD (set recovery point).
TBack up to CD/DVD.
TImage/data recovery tools:
TRecover from a hidden partition (factory defaults).
TRecover from the HDD (most recent user-defined recovery point).
TRecover from CD/DVD.
Chapter 125
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For more information, please refer to “Acer eRecovery Management”
NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery
Management’s “System backup to optical disk” feature to burn a backup image to CD or DVD. To
ensure the best results when recovering your system using a CD or Acer eRecovery Management,
detach all peripherals (except the external Acer ODD, if your computer has one), including your Acer
ezDock.
Acer eSettings Management
Acer eSettings Management allows you to inspect hardware specifications and to monitor the system health
status. Furthermore, Acer eSettings Management enables you to optimize your Windows operating system, so
your computer runs faster, smoother and better.
Acer eSettings Management also:
TProvides a simple graphical user interface for navigating.
TDisplays general system status and advanced monitoring for power users.
26Chapter 1
Page 35
Acer ePerformance Management
Acer ePerformance Management is a system optimization tool that boosts the performance of your Acer
notebook. It provides and express optimization method to release unused memory and disk space quickly. The
user can also enable advanced options for full control over the following option:
TMemory optimization - releases unused memory and check usage.
TDisk optimization - removes unneeded items and files.
TSpeed optimization - improves the usability and performance of your Windows XP system.
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Acer OrbiCam
The Acer OrbiCam is a 1.3 megapixel CMOS camera appropriately mounted on the top of the LCD panel. The
camera’s 225-degree ergonomic rotation allows you to capture high-resolution photos or videos up front or at
the back of the LCD panel. The Acer OrbiCam fully supports the Acer Video Conference technology so that
you can transmit the best video quality over an instant Messenger service.
Getting to know your Acer OrbiCam
123
No.Item
1Lens
2Power indicator
28Chapter 1
Page 37
No.Item
3Rubber grip (selected models only)
Rotating the Acer Orbicam
The Acer OrbiCam rotates 225 degrees counterclockwise to achieve the desired angle. Refer to the
illustrations below:
For your convenience, the camera snaps 45 degrees to match the position of your face in front or at the back
of the LCD panel.
NOTE: Do not rotate the camera clockwise to prevent damage to the device.
Launching the Acer OrbiCam
To launch the Acer OrbiCam, double click on the Acer OrbiCam icon on the screen.
OR
Click Start > All programs > Acer > Acer OrbiCam. The Acer OrbiCam capture windows window appears.
Changing the Acer OrbiCam settings
Resolution
To change the capture resolution, click the displayed resolution at the bottom right corner of the capture
window, then select the desired resolution.
Options
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Click Options to display the Window, Preview, and Folder tabs. Use the options to change the capture window
Driver Settings
size, preview settings, and the folder for captured photos or videos.
Camera Settings
TBasic settings: Click the Camera Settings icon on the bottom right corner of the capture display,
then select Camera Settings from the pop-up menu. You can adjust the Video, Audio, and Zoom/
Face tracking options from this window.
TCapture settings: From the Camera Settings window, click the Driver Settings button. The
Properties window will appear.
30Chapter 1
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TDevice Settings allows you to change the camera brightness, contrast, hue, saturation, sharpness,
etc.
TAdvanced Settings allows you to achieve gain control, implement image mirror, select image
enhancements and anti-flicker settings, and turn on/off the camera indicator.
TZoom/Face Track Settings allows you to adjust the zoom level and turn the face tracking feature
on or off.
Capturing photos or videos
To capture a photo or a video clip, rotate the Acer OrbiCam to get the desired angle, then click the Take a
Picture or Record a Video button. The Windows Picture and Fax Viewer or the Windows Media Player
automatically launches to display or play a preview of the photo/video clip.
NOTE: By default, all photos and videos are saved in the My Pictures and My Videos folder.
Using the Acer OrbiCam as webcam
The Acer OrbiCam is automatically selected as the capture device of any instant messenger (IM) application.
To use the Acer OrbiCam as a webcam, open the IM service, then select the video/webcam feature. You can
now broadcast from your location to an IM partner anywhere in the world.
Chapter 131
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Using the System Utilities
Start Control Panel Display
Note:
Start Control Panel Display
Settings(2)
Extend my windows desktop onto this monitor
ApplyOK
Start All ProgramsAcer GridVista
NOTE: The system utilities work under Microsoft Windows XP only.
Acer GridVista (dual-display compatible)
NOTE: This feature is only available on certain models.
To enable the dual monitor feature of the notebook, first ensure that the second monitor is connected, then
select Start, Control Panel, Display and click on Settings. Select the secondary monitor (2) icon in the
display box and then click the check box Extend my windows desktop onto this monitor. Finally, click Apply to confirm the new settings and click OK to complete the process.
Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows
on the same screen. To access this function, please go to Start>All Programs and click on Acer GridVista.
You may choose any one of the four display settings indicated below:
Double (verticle), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display
compatible, allowing two displays to be partitioned indepently.
Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently.
AcerGridVista is imple to set up:
1. Run Acer GridVista and select your preferred screen configuration for each display from the task bar.
2.Drag and drop each window into the appropriate grid.
3.Enjoy the convenience of a well-organized desktop.
32Chapter 1
Page 41
Note:
NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's
recommended value.
Launch Manager
Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access
the Launch Manager by clicking on Start > All Programs > Launch Manager to start the application.
Performance SpecificationWith CD DisketteWith DVD Diskette
Transfer rate (KB/sec)Sustained:
Max 3.6Mbytes/sec
Buffer Memory2MB
InterfaceEnhanced IDE(ATAPI) compatible
Applicable disc formatFor HLDS GMA-4082N:
Support disc formats
1. Reads data in each DVD-ROM, DVD-R (Ver. 1.0, Ver.2.0 for Authoring) and
DVD-RAM (Ver1.0).
2. Reads and writes in each DVD-R (Ver. 2.1 for General), DVD-R DL (Dual
Layer), DVD-RW, DVD-RAM (Ver.2.2), DVD+R, DVD+R DL (Double Layer), and
+RW
3. Reads data in each CD-ROM, CD-ROM XA, CD-I, Video CD, CD-Extra and
CD-Text
4. Reads data in Photo CD (Single and Multi session)
5. Reads standard CD-DA
6. Support to read Super Audio CD (Compatible layer in Hybrid type)
7. Reads and writes CD-R discs conforming to “Orange Book Part 2”
8. Reads and writes CD-RW discs conforming to “Orange Book Part 3”
9. CPRM (DVD-R/RW/RAM) supported
For Pioneer DVR-K16RA
KODAK Photo CD Single and Multi-session, CD extra (CD PLUS), Video CD,
CD text data (Read/Write), CD-R discs (Read/Write), CD-RW discs (Read/
Write), DVD-ROM, DVD-R Ver.2.00 for general (Read/Write), DVD-R DL Ver 3.0
(Read/Write), DVD-RW Ver.1.0, 1.1 and 1.2 (Read/Write), DVD+R Ver.1.0, 1.11
and 1.2 (Read/Write). DVD+R DL Ver. 1.0 (Read/Write), DVD+RW Ver. 1.1 and
1.2(Read/Write), DVD+RW high speed Ver.1.0 (Read/Write), DVD-RAM Ver.
PackageSocket 775 and Socket 478 processors supported
Interfaceinternal PCIE
Supports ZV (Zoomed Video) portYes
Video Memory
ItemSpecification
ChipsetBuilt-in ATI RC410ME
Memory size up to 128MB
InterfaceDDR2
USB Port
ItemSpecification
ChipsetBuilt-in ATI SB460
USB Compliancy Level2.0
OHCIUSB 1.1 and USB 2.0 Host controller
Number of USB port3
Location One on the front side/two on the right side
Serial port function controlEnable/Disable by BIOS Setup
PCMCIA Port
ItemSpecification
PCMCIA controllerENE CB1410
Supports card typeType-II
Number of slotsOne type-II
Access locationRight panel
Supports ZV (Zoomed Video) portNo ZV support
Supports 32 bit CardBus Yes
System Board Major Chips
Item Controller
Core logicATI RC410ME+ATI SB460
VGABuilt in ATI RC410ME
LANRealTek 8110CL
USB 2.0Built in ATI SB460
Super I/O controllerNS87381
MODEMBuilt-in ATI SB460
BluetoothN/A (No Bluetooth interface)
Wireless 802.11 b+gBuilt-in ATI SB460
PCMCIAENE CB1410
Audio CodecRealtek ALC833
Chapter 139
Page 48
Keyboard
ItemSpecification
Keyboard controllerENE KB 3910
Total number of keypads88-/89-key
Windows logo keyYes
Internal & external keyboard work
simultaneously
Plug USB keyboard to the USB port directly: Yes
Battery
ItemSpecification
Vendor & model nameSanyo (6cell) 2.0
Sony (6cell) 2.0
Panasonic (6cell) 2.0
SMP (6cell) 2.0
Snayo (6cell) 2.4
Sony (6cell) 2.4
Panasonic (6cell)2.4
Sanyo (9cell) 2.4
Battery TypeLi-ion
Pack capacity 4000 mAH forSanyo (6cell) 2.0
4000 mAH Sony (6cell) 2.0
4000 mAH Panasonic (6cell) 2.0
4800 mAH Snayo (6cell) 2.4
4800 mAH Sony (6cell) 2.4
4800 mAH Panasonic (6cell)2.4
Sanyo (9cell) 2.4
Number of battery cell6/9
Package configuration3 cells in series, 2 series in parallel
3 cells in series, 3 series in parallel
Normal voltage14.8V
Charge voltage16.8+-0.2v
LCD 14.1” inch
ItemSpecification
Vendor & model nameQDI QD14TL01-02CMO N141I1-L03SAMSUNG
Mech. Off (G3)All devices in the system are turned off completely.
Soft Off (G2/S5)OS initiated shutdown. All devices in the system are turned off
completely.
Working (G0/S0)Individual devices such as the CPU and hard disc may be power
managed in this state.
Suspend to RAM (S3)CPU set power down
VGA Suspend
PCMCIA Suspend
Audio Power Down
Hard Disk Power Down
CD-ROM Power Down
Super I/O Low Power mode
Save to Disk (S4)Also called Hibernation Mode. System saves all system states and
data onto the disc prior to power off the whole system.
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42Chapter 1
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→
System Utilities
BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/
Output System).
Your computer is already properly configured and optimized, and you do not need to run this utility. However,
if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4
Troubleshooting when problem arises.
Chapter 2
To activate the BIOS Utility, press
on the bottom of screen).
Press m to enter setup. The default parameter of F12 Boot Menu is set to “disabled”. If you want to change
boot device without entering BIOS Setup Utility, please set the parameter to “enabled”.
Press <F12> during POST to enter multi-boot menu. In this menu, user can change boot device without
entering BIOS SETUP Utility.
m during POST (when “Press <F2> to enter Setup” message is prompted
PhoenixBIOS Setup Utility
Information
Main Security Boot Exit
CPU Type :
CPU Speed :
HDD Model Name :
HDD Serial Number :
ATAPI Model Name :
ATAPI Serial Number :
System BIOS Ver:
VGA BIOS Ver
KBC Ver
Serial Number
Asset Tag Number N/A
Produce Name
Manufacturer Name: Acer
UUID:
Intel (R) Celeron 1.60 GHz
1600MHz
ST96812A - (PM)
PIONEER DVD-RW DVR-K16RA
None
None
V0.05
1227
01.00
xxxxxxxxxxxxxxxxxxxxxx
Aspire 3640/TravelMate 2440
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
22 Byte
32 Byte
16 Byte
16 Byte
32 Byte
F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup Defaults
Esc Exit ←
Select Menu Enter Select 4Sub-Menu F10 Save and Exit
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Navigating the BIOS Utility
There are six menu options: Info., Main, System Devices, Security, Boot, and Exit.
Follow these instructions:
TTo choose a menu, use the cursor left/right keys (zx).
TTo choose a parameter, use the cursor up/down keys ( wy).
TTo change the value of a parameter, press por q.
TA plus sign (+) indicates the item has sub-items. Press e to expand this item.
TPress ^ while you are in any of the menu options to go to the Exit menu.
TIn any menu, you can load default settings by pressing t. You can also press u to save any
changes made and exit the BIOS Setup Utility.
NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a
particular menu are shown on the bottom of the screen. Help for parameters are found in the Item
Specific Help part of the screen. Read this carefully when making changes to parameter values. Please note that system information is subject to different models.
44Chapter 2
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Information
→
PhoenixBIOS Setup Utility
Information
Main Security Boot Exit
CPU Type :
CPU Speed :
HDD Model Name :
HDD Serial Number :
ATAPI Model Name :
ATAPI Serial Number :
System BIOS Ver:
VGA BIOS Ver
KBC Ver
Serial Number
Asset Tag Number N/A
Produce Name
Manufacturer Name: Acer
UUID:
Intel (R) Celeron 1.60 GHz
1600MHz
ST96812A - (PM)
PIONEER DVD-RW DVR-K16RA
None
None
V0.05
1227
01.00
xxxxxxxxxxxxxxxxxxxxxx
Aspire 3640/TravelMate 2440
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
22 Byte
32 Byte
16 Byte
16 Byte
32 Byte
F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup Defaults
Esc Exit ←
Select Menu Enter Select 4Sub-Menu F10 Save and Exit
NOTE: The system information is subject to different models.
ParameterDescription
CPU TypeThis field shows the CPU type and speed of the system.
IDE1 Model NameThis field shows the model name of HDD installed on primary IDE master.
IDE1 Serial NumberThis field displays the serial number of HDD installed on primary IDE master.
IDE2I Model NameThis field displays the mofel name of devices installed on secondary IDE master. The hard
IDE2 Serial NumberThis field shows the serial number of devices installed on secondary IDE master.
System BIOS verDisplays system BIOS version.
VGA BIOS VerThis field displays the VGA firmware version of the system.
KBC VerThis field shows the keyboard
Serial NumberThis field displays the serial number of this unit.
Asset Tag NumberThis field displays the asset tag number of the system.
Product NameThis field shows product name of the system.
Manufacturer NameThis field displays the manufacturer of this system.
UUID NumberThis will be visible only when an internal LAN device is presenting.
Chapter 245
disk drive or optical drive model name is automatically detected by the system.
UUID=32bytes
Page 54
Main
The Main screen displays a summary of your computer hardware information, and also includes basic setup
parameters. It allows the user to specify standard IBM PC AT system parameters.
PhoenixBIOS Setup Utility
Information
Main
Security Boot Exit
Item Specific Help
System Time:[19:03:49]
System Date: [05/11/2006]
System Memory: 640 KB
Extended Memory: 510 MB
Video Memory [64/128MB]
Shows system base memory size
Shows extended memory size
VGA memory size
<Tab>, <Shift-Tab>, or
<Enter> selects field.
Quiet Boot: [Enabled]
Power on display: [Auto ]
Network boot
F12 Boot Menu
D2D Recovery
[Enabled]
[Disabled]
[Enabled]
F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup Defaults
Esc Exit ← → Select Menu Enter Select 4Sub-Menu F10 Save and Exit
NOTE: The screen above is for your reference only. Actual values may differ.
46Chapter 2
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
ParameterDescriptionFormat/Option
System TimeSets the system time. The hours are displayed
with 24-hour format.
System DateSets the system date.Format MM/DD/YYYY (month/day/
System MemoryThis field reports the memory size of the system.
Memory size is fixed to 640MB
Extended MemoryThis field reports the memory size of the
extended memory in the system.
Extended Memory size=Total memory size-1MB
VGA MemoryShows the VGA memory size. VGA Memory
size=64/128MB
Quiet BootDetermines if Customer Logo will be displayed or
not; shows Summary Screen is disabled or
enabled.
Enabled: Customer Logo is displayed, and
Summary Screen is disabled.
Disabled: Customer Logo is not displayed, and
Summary Screen is enabled.
Power on displayAuto: During power process, the system will
detect if any display device is connected on
external video port. If any external display device
is connected, the power on display will be in CRT
(or projector) only mode. Otherwise it will be in
LCD only mode.
Both: Simultaneously enable both the integrated
LCD screen and the system’s external video port
(for an external CRT or projector).
Network BootEnables, disables the system boot from LAN
(remote server).
F12 Boot MenuEnables, disables Boot Menu during POST.
D2D RecoveryEnables, disables D2D Recovery function. The
function allows the user to create a hidden
partition on hard disc drive to store operation
system and restore the system to factory
defaults.
Format: HH:MM:SS
(hour:minute:second) System Time
year)
System Date
Option: Enabled or Disabled
Option:
Auto or Both
Enabled or Disabled
Option:
Option:
Disabled or Enabled
Option:
Enabled or Disabled
NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto. This is
because the user is not allowed to control the settings in these cases.
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Security
The Security screen contains parameters that help safeguard and protect your computer from unauthorized
use.
PhoenixBIOS Setup Utility
Information Main
Security
Boot
Exit
Item Specific Help
User Password is :Clear
Supervisor Password is :Clear
Supervisor Password
Set User Password
Set Supervisor Password
[Enter]
[Enter]
controls accesses of the
whole setup utility.
It can be used to
Primary HardDisk Security
[Disabled]
boot up when Password
on boot is enabled.
Password on Boot
[Disabled]
F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup Defaults
Esc Exit ← → Select Menu Enter Select 4Sub-Menu F10 Save and Exit
48Chapter 2
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
ParameterDescriptionOption
User Password isShows the setting of the user password.
Supervisor Password isShows the setting of the Supervisor password
Set User PasswordPress Enter to set the user password. When
user password is set, this password protects
the BIOS Setup Utility from unauthorized
access. The user can enter Setup menu only
and does not have right to change the value of
parameters.
Set Supervisor PasswordPress Enter to set the supervisor password.
When set, this password protects the BIOS
Setup Utility from unauthorized access. The
user can not either enter the Setup menu nor
change the value of parameters.
Primary HardDisk SecurityEnables or disables primary hard disk security
function.
Password on BootDefines whether a password is required or not
while the events defined in this group
happened. The following sub-options are all
requires the Supervisor password for changes
and should be grayed out if the user password
was used to enter setup.
Clear or Set
Clear or Set
Disabled or Enabled
NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget
your password. If you forget your password, you may have to return your notebook computer to your
dealer to reset it.
Setting a Password
Follow these steps as you set the user or the supervisor password:
1.Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Supervisor Password box appears:
2.Type a password in the “Enter New Password” field. The password length can not exceeds 8
alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New
Password” field.
IMPORTANT:Be very careful when typing your password because the characters do not appear on the
screen.
3.Press e.
After setting the password, the computer sets the User Password parameter to “Set”.
4.If desired, you can opt to enable the Password on boot parameter.
5.When you are done, press u to save the changes and exit the BIOS Setup Utility.
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Removing a Password
Follow these steps:
1.Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Password box appears:
2.Type the current password in the Enter Current Password field and press e.
3.Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
The computer then sets the Supervisor Password parameter to “Clear”.
4.When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility.
Changing a Password
1.Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Password box appears:
2.Type the current password in the Enter Current Password field and press e.
3.Type a password in the Enter New Password field. Retype the password in the Confirm New Password
field.
4.Press e. After setting the password, the computer sets the User Password parameter to “Set”.
5.If desired, you can enable the Password on boot parameter.
6.When you are done, press u to save the changes and exit the BIOS Setup Utility.
If the verification is OK, the screen will display as following.
The password setting is complete after the user presses u.
50Chapter 2
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If the current password entered does not match the actual current password, the screen will show you the
Setup Warning.
If the new password and confirm new password strings do not match, the screen will display the following
message.
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Boot
This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices
includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay.
PhoenixBIOS Setup Utility
Information Main Security Exit
Boot
Item Specific Help
+Hard Drive
Floppy Devices
CD-ROM/DVD Drive
Network Boot
Keys used to view or configure
devices:
<Enter> to expands or
collapses devices with a + or <F5> and <F6> moves the
device up or down.
F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup Defaults
Esc Exit ← → Select Menu Enter Select 4Sub-Menu F10 Save and Exit
52Chapter 2
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Exit
The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use.
PhoenixBIOS Setup Utility
Information Main Security Boot
Exit Saving Changes
Exit Disarding Changes
Load Setup Defaults
Discard Changes
Save Changes
Exit
Item Specific Help
Exit System Setup and save
your changes to CMOS.
F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup Defaults
Esc Exit ← → Select Menu Enter Select 4Sub-Menu F10 Save and Exit
The table below describes the parameters in this screen.
ParameterDescription
Exit Saving ChangesExit System Setup and save your changes to CMOS.
Exit Discarding ChangesExit utility without saving setup data to CMOS.
Load Setup DefaultLoad default values for all SETUP item.
Discard ChangesLoad previous values from CMOS for all SETUP items.
Save ChangesSave Setup Data to CMOS.
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BIOS Flash Utility
The BIOS flash memory update is required for the following conditions:
TNew versions of system programs
TNew features or options
TRestore a BIOS when it becomes corrupted.
Use the Phlash utility to update the system BIOS flash ROM.
NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery
Diskette before you use the Phlash utility.
NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not
contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not
completely loaded.
Fellow the steps below to run the Phlash.
1.Prepare a bootable diskette.
2.Copy the flash utilities to the bootable diskette.
3.Then boot the system from the bootable diskette. The flash utility has auto-execution function.
54Chapter 2
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Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble the notebook computer for
maintenance and troubleshooting.
To disassemble the computer, you need the following tools:
TWrist grounding strap and conductive mat for preventing electrostatic discharge
TSmall Philips screw driver
TPhilips screwdriver
TPlastic flat head screw driver
TTweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
When you remove the stripe cover, please be careful not to scrape the cover.
Chapter 3
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General Information
Before You Begin
Before proceeding with the disassembly procedure, make sure that you do the following:
1.Turn off the power to the system and all peripherals.
2.Unplug the AC adapter and all power and signal cables from the system.
3.Remove the battery pack.
56Chapter 3
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Disassembly Procedure Flowchart
The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence
and instructs you on the components that need to be removed during servicing. For example, if you want to
remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in
that order.
Start
Battery
Middle CoverHDD CoverDIMM Cover
RTC Battery
Bluetooth
C*1
D*2
CPU Heatsink
Lower Case
*2
Speaker Set
Lower Case
Assembly
O*2
Main Board
Assembly
86.9A353.3R0*2
North Bridge
Plate
Module
H*2
P*1
Keyboard
J*2 on bottom side
K*2 on top side
LCD Module
E*1 on upper case assemby
E*12 on bottom side
F*3 on bottom side
A*2 on rear side
86.9A353.3R0*2
Modem Board
E*1
Memory
ODD Module
Upper Case
Fan
O*2
Upper Case
Assembly
Touchpad
Bracket
H*3
O*4
HDD Module
M*4
Microphone
Touchpad
Assembly
Wireless LAN
N*3
Touchpad
Card
HDDHDD Bracket
ODD Module
CPU
G*2
ODDODD Bracket
Chapter 357
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LCD Module
4 screw caps
J*4 for 15"
J*8 for 15.4"
LCD Bezel
I*2
LCD Panel
LCD
LCD
Assembly
LCD Wire
Cable
G*8
LCD Brackets
Screw List
ItemDescriptionPart Number
ASCW HEX NYL I#R-40/O#4-40 L5.534.00015.081
BSCREW MACH WAFER M2*L4 NI 86.00059.220 (PC Card slot
x4)
CCPU SCREW M2.5*4.3L (2.3 KG)86.00D01.230
DCPU SCREW M2.5*4.3L (1.55 KG)86.00D02.230
ESCREW M2.5-686.9A323.6R0
FSCRW M2.5*L8(NON NYLOK)86.9A323.8R0
GSCREW M2*3 NYLON 1JMCPC-42032586.9A352.3R0
HSCREW86.9A352.4R0
ISCREW M2.5*4L(NYLOCK)BLACK ZN 86.9A353.4R0
JSCREW M2.5X6 86.9A353.6R0
KSRW M2.5*8L B/ZN NYLOK 700 86.9A353.8R0
LSCRW M2.5*L3(NON NYLOK)86.9A523.3R0
MSCREW M3x4(86.9A524.4R0)86.9A524.4R0
NSCREW WAFER NYLOK NI 2ML3 86.9A552.3R0
OSCRW M2*4 WAFER NI86.9A552.4R0
PSCRW M2.5*3 WAFER NI86.9A553.3R0
I*2
LCD Inverter
58Chapter 3
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Removing the Battery Pack
1.Unlock the battery lock.
2.Slide the battery latch then remove the battery.
Chapter 359
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Removing the Wireless LAN Card/the HDD Module/the Memory/the
ODD Module and the LCD Module
Removing the Memory and the HDD Module
1.Remove the five screws fastening the DIMM cover.
2.Detach the DIMM cover carefully.
3.Pop out the memory carefully.
4.Disconnect wireless main and auxiliary antenna from the wireless LAN card.
5.Pop out the wireless LAN card and remove it.
6.Remove the three screwss fastening the HDD cover.
7.Detach the HDD cover from the main unit.
8.Remove the four screws fastening the HDD module.
9.Then detach the HDD module carefully.
60Chapter 3
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Removing the ODD Module
1.First, remove the screw fastening the ODD module as shown.
2.Push the ODD module outwards then remove it.
Removing the LCD Module
1.Detach the middle cover from the main uiit carefully.
2.Disconnect the launch board FFC from the launch board.
3.Remove the middle cover (with launch board and microphone) from the main unit.
4.Disconnect the microphone cable from the launch board.
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5.Take out the microphone from the middle cover.
6.Remove the two screws fastening the launch board.
7.Then remove the launch board from the middle cover.
.
8.Remove the screw holding the keyboard.
9.Turn over the keyboard as shown.
10. Disconnect the keyboard cable.
11. Remove the keyboard from the main unit.
12. Tear off the tapes fastening the wireless antenna cable.
13. Pull the antenna set from the main unit.
14. Disconnect the LCD cable.
15. Turn over the notebook then remove two screws fastening the LCD module.
62Chapter 3
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16. Remove two screws fastening the LCD hinges.
17. Then detach the LCD module from the main unit.
Chapter 363
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Disassembling the Main Unit
Separate the Main Unit Into the Upper and the Lower Case Assembly
1.Disconnect the touchpad cable and the LED FFC from the main board.
2.Remove the 15 screws on the bottom as shown.
3.Detach the upper case assembly from the lower case assembly carefully.
Disassembling the Lower Case Assembly
4.Turn over the lower case assembly to the bottom side, then disconnect the fan cable.
5.Turn over the lower case assemlby to the fron side, then detach the bluetooth module.
6.Disconnect the Bluetooth cable from the main board.
7.Disconnect the Bluetooth cable from the Bluetooth module as shown.
8.Disconnect the speaker set cable from the main board.
9.Remove the four screws fastening the main board to the lower case.
10. Detach the main board from the lower case carefully.
64Chapter 3
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11. Remove the two screws holding the speaker set.
12. Take out the speaker set from the lower case.
13. Remove the three screws fastening the system fan.
14. Detach the fan from the lower case.
15. Disconnect the RTC battery cable then detach the RTC battery.
16. Disconnect the launch board FFC from the main board.
17. Disconnect the modem cable from the main board.
18. Disconnect the modem board from the main board.
19. Disconnect the modem cable from the modem board as shown.
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20. Remove the five screws fastening the heatsink.
21. Remove the heatsink from the main board.
22. Use a flat-headed screwdriver to release the CPU socket lock.
23. Remove the CPU from the CPU socket carefully.
Disassembling the Upper Case Assembly
1.Remove the two screws fastening the LED board.
2.The remove the LED board from the upper case assembly carefully.
3.Disconnect the LED board FFC from the LED board.
4.Disconnect the touchpad FFC then remove it.
66Chapter 3
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5.Remove the four screws fastening the touchpad bracket.
6.Remove the touchpad bracket (with touchpad).
7.Detach the touchpad from the touchpad bracke.t
Chapter 367
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Disassembling the LCD Module (with video camera)
1.Remove the four screw caps as shown.
2.Remove the four screws holding the LCD bezel.
3.Then detach the LCD bezel from the LCD module.
4.Remove the two screws fastening the LCD inverter.
5.Take out the LCD inverter from the LCD cover, then disconnect the LCD cable from the inverter.
6.Remove the two screws holding the digital camera to the LCD panel.
7.Detach the CCD panel from the CCD bezel assembly.
8.Disconnect digital camera to LCD cable as shown.
9.Remove the two screws fastening the CCD.
10. Take out the CCD from the CCD bezel.
11. Then remove the CCD hinge from the CCD bezel.
12. Slide the CCD latch to the right to remove the CCD latch.
NOTE: The edges of the CCD latch is very fragile, please practice this step very carefully.
68Chapter 3
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13. Take out the LCD assembly from the LCD panel.
14. Disconnect the LCD cable from the LCD.
15. Tear off the tape fastening the LCD cable and detach the LCD cable from the LCD.
16. Remove the two screws holding the wireless antenna set to the LCD panel.
17. Take out the wireless antenna set from the LCD panel.
18. Remove the two screws holding the LCD hinges then remove the hinges.
19. Remove the four screws fastening the LCD right bracket.
20. Remove the right bracket from the LCD.
21. Remove the four screws fastening the LCD left bracket.
22. Remove the left bracket from the LCD.
Chapter 369
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70Chapter 3
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Disassembling the External Modules
Disassembling the HDD Module
1.Remove the four screws fastening the HDD bracket.
2.Remove the HDD bracket.
Disassembling the ODD Module
1.Remove the two screws holding the ODD fix holder bracket.
2.Then remove the ODD fix holder bracket.
3.Reove the two screws fastening the ODD rail bracket then remove the rail bracket.
Chapter 371
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72Chapter 3
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Troubleshooting
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1.Obtain the failing symptoms in as much detail as possible.
2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3.Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified)Go To
Power failure. (The power indicator does not go
on or stay on.)
POST does not complete. No beep or error
codes are indicated.
POST detects an error and displayed messages
on screen.
Other symptoms (i.e. LCD display problems or
others).
Symptoms cannot be re-created (intermittent
problems).
“Power System Check” on page 73.
“Power-On Self-Test (POST) Error Message” on
page 76
“Undetermined Problems” on page 88
“Error Message List” on page 77
“Power-On Self-Test (POST) Error Message” on
page 76
Use the customer-reported symptoms and go to
“Power-On Self-Test (POST) Error Message” on
page 76
“Intermittent Problems” on page 87
“Undetermined Problems” on page 88
Chapter 4
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System Check Procedures
External Diskette Drive Check
Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is
required.
NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause
damage to the drive or cause the drive to fail.
Do the following to select the test device.
1.Boot from the diagnostics diskette and start the diagnostics program.
2.See if FDD Test is passed as the program runs to FDD Test.
3.Follow the instructions in the message window.
If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board.
If the error still remains:
1.Reconnect the external diskette drive/DVD-ROM module.
2.Replace the external diskette drive/CD-ROM module.
3.Replace the main board.
External CD-ROM Drive Check
Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does
not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail.
Do the following to select the test device:
1.Boot from the diagnostics diskette and start the diagnostics program.
2.See if CD-ROM Test is passed when the program runs to CD-ROM Test.
3.Follow the instructions in the message window.
If an error occurs, reconnect the connector on the System board. If the error still remains:
1.Reconnect the external diskette drive/CD-ROM module.
2.Replace the external diskette drive/CD-ROM module.
3.Replace the main board.
Keyboard or Auxiliary Input Device Check
Remove the external keyboard if the internal keyboard is to be tested.
If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable
extending from the keyboard is correctly seated in the connector on the system board.
If the keyboard cable connection is correct, run the Keyboard Test.
If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a
non-defective FRU:
1.Reconnect the keyboard cables.
2.Replace the keyboard.
3.Replace the main board.
The following auxiliary input devices are supported by this computer:
TNumeric keypad
TExternal keyboard
72Chapter 4
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If any of these devices do not work, reconnect the cable connector and repeat the failing operation.
Memory check
Memory errors might stop system operations, show error messages on the screen, or hang the system.
1.Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board.
2.Go to the diagnostic memory in the test items.
3.Press F2 in the test items.
4.Follow the instructions in the message window.
NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
Power System Check
To verify the symptom of the problem, power on the computer using each of the following power sources:
1.Remove the battery pack.
2.Connect the power adapter and check that power is supplied.
3.Disconnect the power adapter and install the charged battery pack; then check that power is supplied by
the battery pack.
If you suspect a power problem, see the appropriate power supply check in the following list:
T“Check the Power Adapter” on page 74
T“Check the Battery Pack” on page 75
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Check the Power Adapter
Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power
adapter cable. See the following figure
Pin 1: +19 to +20.5V
Pin 2: 0V, Ground
1.If the voltage is not correct, replace the power adapter.
2.If the voltage is within the range, do the following:
TReplace the System board.
TIf the problem is not corrected, see “Undetermined Problems” on page 88.
TIf the voltage is not correct, go to the next step.
NOTE: An audible noise from the power adapter does not always indicate a defect.
3.If the power-on indicator does not light up, check the power cord of the power adapter for correct
continuity and installation.
4.If the operational charge does not work, see “Check the Battery Pack” on page 75.
74Chapter 4
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Check the Battery Pack
To check the battery pack, do the following:
From Software:
1.Check out the Power Management in control Panel
2.In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total
Battery Power Remaining are correct.
3.Repeat the steps 1 and 2, for both battery and adapter.
4.This helps you identify first the problem is on recharging or discharging.
From Hardware:
1.Power off the computer.
2.Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the
following figure
3.If the voltage is still less than 7.5 Vdc after recharging, replace the battery.
To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50%
of the total power remaining when installed in the computer.
If the battery status indicator does not light up, remove the battery pack and let it return to room temperature.
Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light
up, replace the DC/DC charger board.
Touchpad Check
If the touchpad doesn’t work, do the following actions one at a time to correct the problem. Do not replace a
non-defective FRU:
1.Reconnect the touchpad cables.
2.Replace the touchpad.
3.Replace the system board.
After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement
can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware
problem. No service actions are necessary if the pointer movement stops in a short period of time.
Chapter 475
Page 86
Power-On Self-Test (POST) Error Message
The POST error message index lists the error message and their possible causes. The most likely cause is
listed first.
NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU
replacement does not solve the problem, put the original part back in the computer. Do not replace a
non-defective FRU.
This index can also help you determine the next possible FRU to be replaced when servicing a computer.
If the symptom is not listed, see “Undetermined Problems” on page 88.
The following lists the error messages that the BIOS displays on the screen and the error symptoms classified
by function.
NOTE: Most of the error messages occur during POST. Some of them display information about a hardware
device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the
way it has been configured.
NOTE: If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter
Setup and install Setup defaults or correct the error.
76Chapter 4
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Index of Error Messages
Error Code List
Error CodesError Messages
006Equipment Configuration Error
Causes:
1. CPU BIOS Update Code Mismatch
2. IDE Primary Channel Master Drive Error
(THe causes will be shown before “Equipment Configuration
Error”)
010Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)
070Real Time Clock Error
071CMOS Battery Bad
072CMOS Checksum Error
110System disabled.
Incorrect password is specified.
<No error code>Battery critical LOW
In this situation BIOS will issue 4 short beeps then shut down
system, no message will show.
<No error code>Thermal critical High
In this situation BIOS will shut down system, not show message.
Error Message List
Error MessagesFRU/Action in Sequence
Failure Fixed DiskReconnect hard disk drive connector.
“Load Default Settings” in BIOS Setup Utility.
Hard disk drive
System board
Stuck Keysee “Keyboard or Auxiliary Input Device Check” on page 72.
Keyboard errorsee “Keyboard or Auxiliary Input Device Check” on page 72.
Keyboard Controller Failedsee “Keyboard or Auxiliary Input Device Check” on page 72.
Operating system not foundEnter Setup and see if fixed disk and drive A: are properly identified.
Run “Load Default Settings” in BIOS Setup Utility.
RTC battery
System board
Run “Load Default Settings” in BIOS Setup Utility.
DIMM
System board
Setup Utility
See “External Diskette Drive Check” on page 72.
Setup Utility
System board
System board
System board
RTC battery
System board
RTC battery
System board
BIOS ROM
System board
System board
RTC battery
System board
Diskette drive
Hard disk drive
System board
78Chapter 4
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Error Message List
No beep Error MessagesFRU/Action in Sequence
No beep, power-on indicator turns off and LCD is
blank.
No beep, power-on indicator turns on and LCD is
blank.
No beep, power-on indicator turns on and LCD is
blank. But you can see POST on an external
CRT.
No beep, power-on indicator turns on and a
blinking cursor shown on LCD during POST.
No beep during POST but system runs correctly. Speaker
Power source (battery pack and power adapter). See “Power
System Check” on page 73..
Ensure every connector is connected tightly and correctly.
Reconnect the DIMM.
LED board.
System board.
Power source (battery pack and power adapter). See “Power
System Check” on page 73..
Reconnect the LCD connector
Hard disk drive
LCD inverter ID
LCD cable
LCD Inverter
LCD
System board
Reconnect the LCD connectors.
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
Ensure every connector is connected tightly and correctly.
System board
System board
Chapter 479
Page 90
Phoenix BIOS Beep Codes
CodeBeepsPOST Routine Description
02hVerify Real Mode
03hDisable Non-Maskable Interrupt (NMI)
04hGet CPU type
06hInitialize system hardware
08hInitialize chipset with initial POST values
09hSet IN POST flag
0AhInitialize CPU registers
0BhEnable CPU cache
0ChInitialize caches to initial POST values
0EhInitialize I/O component
0FhInitialize the local bus IDE
10hInitialize Power Management
11hLoad alternate registers with initial POST
values
12hRestore CPU control word during warm boot
13hInitialize PCI Bus Mastering devices
14hInitialize keyboard controller
16h1-2-2-3BIOS ROM checksum
17hInitialize cache before memory autosize
18h8254 timer initialization
1Ah8237 DMA controller initialization
1ChReset Programmable Interrupt Controller
20h1-3-1-1Test DRAM refresh
22h1-3-1-3Test 8742 Keyboard Controller
24hSet ES segment register to 4 GB
26hEnable A20 line
28hAutosize DRAM
29hInitialize POST Memory Manager
2AhClear 215 KB base RAM
2Ch1-3-4-1RAM failure on address line xxxx
2Eh1-3-4-3RAM failure on data bits xxxx of low byte of
2FhEnable cache before system BIOS shadow
30h1-4-1-1RAM failure on data bits xxxx of high byte of
32hTest CPU bus-clock frequency
33hInitialize Phoenix Dispatch Manager
36hWarm start shut down
38hShadow system BIOS ROM
3AhAutosize cache
3ChAdvanced configuration of chipset registers
3DhLoad alternate registers with CMOS values
42hInitialize interrupt vectors
45hPOST device initialization
memory bus
memory bus
80Chapter 4
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CodeBeepsPOST Routine Description
46h2-1-2-3Check ROM copyright notice
48hCheck video configuration against CMOS
49hInitialize PCI bus and devices
4AhInitialize all video adapters in system
4BhQuietBoot start (optional)
4ChShadow video BIOS ROM
4EhDisplay BIOS copyright notice
50hDisplay CPU type and speed
51hInitialize EISA board
52hTest keyboard
54hSet key click if enabled
58h2-2-3-1Test for unexpected interrupts
59hInitialize POST display service
5AhDisplay prompt “Press F2 to enter SETUP”
5BhDisable CPU cache
5ChTest RAM between 512 and 640 KB
60hTest extended memory
62hTest extended memory address lines
64hJump to User Patch1
66hConfigure advanced cache registers
67hInitialize Multi Processor APIC
68hEnable external and CPU caches
69hSetup System Management Mode (SMM) area
6AhDisplay external L2 cache size
6BhLoad custom defaults (optional)
6ChDisplay shadow-area message
6EhDisplay possible high address for UMB
recovery
70hDisplay error messages
72hCheck for configuration errors
76hCheck for keyboard errors
7ChSet up hardware interrupt vectors
7EhInitialize coprocessor if present
80hDisable onboard Super I/O ports and IRQs
81hLate POST device initialization
82hDetect and install external RS232 ports
83hConfigure non-MCD IDE controllers
84hDetect and install external parallel ports
85hInitialize PC-compatible PnP ISA devices
86hRe-initialize onboard I/O ports
87hConfigure Motherboard Configurable Devices
(optional)
88hInitialize BIOS Area
89hEnable Non-Maskable Interrupts (NMIs)
8AhInitialize Extended BIOS Data Area
8BhTest and initialize PS/2 mouse
Chapter 481
Page 92
CodeBeepsPOST Routine Description
8ChInitialize floppy controller
8FhDetermine number of ATA drives (optional)
90hInitialize hard-disk controllers
91hInitialize local-bus hard-disk controllers
92hJump to UserPatch2
93hBuild MPTABLE for multi-processor boards
95hInstall CD ROM for boot
96hClear huge ES segment register
97hFixup Multi Processor table
98h1-2Search for option ROMs. One long, two short
beeps on checksum failure.
99hCheck for SMART drive (optional)
9AhShadow option ROMs
9ChSet up Power Management
9DhInitialize security engine (optional)
9EhEnable hardware interrupts
9FhDetermine number of ATA and SCSI drives
A0hSet time of day
A2hCheck key lock
A4hInitialize Typematic rate
A8hErase F2 prompt
AAhScan for F2 key stroke
AChEnter SETUP
AEhClear Boot flag
B0hCheck for errors
B2hPOST done- prepare to boot operating system
B4h1One short beep before boot
B5hTerminate QuietBoot (optional)
B6hCheck password (optional)
B9hPrepare Boot
BAhInitialize DMI parameters
BBhInitialize PnP Option ROMs
BChClear parity checkers
BDhDisplay MultiBoot menu
BEhClear screen (optional)
BFhCheck virus and backup reminders
C0hTry to boot with INT 19
C1hInitialize POST Error Manager (PEM)
C2hInitialize error logging
C3hInitialize error display function
C4hInitialize system error handler
C5hPnPnd dual CMOS (optional)
C6hInitialize notebook docking (optional)
C7hInitialize notebook docking late
C8hForce check (optional)
C9hExtended checksum (optional)
82Chapter 4
Page 93
CodeBeepsPOST Routine Description
D2hUnknown interrupt
CodeBeeps
E0hInitialize the chipset
E1hInitialize the bridge
E2hInitialize the CPU
E3hInitialize the system timer
E4hInitialize system I/O
E5hCheck force recovery boot
E6hChecksum BIOS ROM
E7hGo to BIOS
E8hSet Huge Segment
E9hInitialize Multi Processor
EAhInitialize OEM special code
EBhInitialize PIC and DMA
EChInitialize Memory type
EDhInitialize Memory size
EEhShadow Boot Block
EFhSystem memory test
F0hInitialize interrupt vectors
F1hInitialize Run Time Clock
F2hInitialize video
F3hInitialize System Management Mode
F4h1Output one beep before boot
F5hBoot to Mini DOS
F6hClear Huge Segment
F7hBoot to Full DOS
Chapter 483
Page 94
Index of Symptom-to-FRU Error Message
LCD-Related Symptoms
Symptom / ErrorAction in Sequence
LCD backlight doesn't work
LCD is too dark
LCD brightness cannot be adjusted
LCD contrast cannot be adjusted
Unreadable LCD screen
Missing pels in characters
Abnormal screen
Wrong color displayed
LCD has extra horizontal or vertical lines
displayed.
Enter BIOS Utility to execute “Load Setup Default Settings”, then
reboot system.
Reconnect the LCD connectors.
Keyboard (if contrast and brightness function key doesn't work).
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
Reconnect the LCD connector
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
LCD inverter ID
LCD inverter
LCD cable
LCD
System board
Indicator-Related Symptoms
Symptom / ErrorAction in Sequence
Indicator incorrectly remains off or on, but system
runs correctly
Reconnect the inverter board
Inverter board
System board
Power-Related Symptoms
Symptom / ErrorAction in Sequence
Power shuts down during operationPower source (battery pack and power adapter). See “Power
The system doesn’t power-on.Power source (battery pack and power adapter). See “Power
The system doesn’t power-off.Power source (battery pack and power adapter). See “Power
System Check” on page 73.
Battery pack
Power adapter
Hard drive & battery connection board
System board
System Check” on page 73.
Battery pack
Power adapter
Hard drive & battery connection board
System board
System Check” on page 73.
Hold and press the power switch for more than 4 seconds.
System board
84Chapter 4
Page 95
Power-Related Symptoms
Symptom / ErrorAction in Sequence
Battery can’t be chargedSee “Check the Battery Pack” on page 75.
Battery pack
System board
PCMCIA-Related Symptoms
Symptom / ErrorAction in Sequence
System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly
System board
PCMCIA slot pin is damaged.PCMCIA slot assembly
Memory-Related Symptoms
Symptom / ErrorAction in Sequence
Memory count (size) appears different from
actual size.
Enter BIOS Setup Utility to execute “Load Default Settings, then
reboot system.
DIMM
System board
Speaker-Related Symptoms
Symptom / ErrorAction in Sequence
In Windows, multimedia programs, no sound
comes from the computer.
Internal speakers make noise or emit no sound.Speaker
Audio driver
Speaker
System board
System board
Power Management-Related Symptoms
Symptom / ErrorAction in Sequence
The system will not enter hibernationSee “Save to Disk (S4)” on page 41.
Keyboard (if control is from the keyboard)
Hard disk drive
System board
The system doesn't enter hibernation mode and
four short beeps every minute.
The system doesn’t enter standby mode after
closing the LCD
The system doesn't resume from hibernation
mode.
The system doesn't resume from standby mode
after opening the LCD.
Press Fn+
Touchpad
Keyboard
Hard disk connection board
Hard disk drive
System board
See “Save to Disk (S4)” on page 41.
LCD cover switch
System board
See “Save to Disk (S4)” on page 41.
Hard disk connection board
Hard disk drive
System board
See “Save to Disk (S4)” on page 41.
LCD cover switch
System board
oand see if the computer enters hibernation mode.
Chapter 485
Page 96
Power Management-Related Symptoms
Symptom / ErrorAction in Sequence
Battery fuel gauge in Windows doesn’t go higher
than 90%.
System hangs intermittently.Reconnect hard disk/CD-ROM drives.
Remove battery pack and let it cool for 2 hours.
Refresh battery (continue use battery until power off, then charge
battery).
Battery pack
System board
Hard disk connection board
System board
Peripheral-Related Symptoms
Symptom / ErrorAction in Sequence
System configuration does not match the
installed devices.
External display does not work correctly.Press Fn+F5, LCD/CRT/Both display switching
USB does not work correctlySystem board
Print problems.Ensure the “Parallel Port” in the “Onboard Devices Configuration” of
Serial or parallel port device problems.Ensure the “Serial Port” in the Devices Configuration” of BIOS Setup
Enter BIOS Setup Utility to execute “Load Default Settings”, then
reboot system.
Reconnect hard disk/CD-ROM/diskette drives.
System board
BIOS Setup Utility is set to Enabled.
Onboard Devices Configuration
Run printer self-test.
Printer driver
Printer cable
Printer
System Board
Utility is set to Enabled.
Device driver
Device cable
Device
System board
Keyboard/Touchpad-Related Symptoms
Symptom / ErrorAction in Sequence
Keyboard (one or more keys) does not work.Reconnect the keyboard cable.
Keyboard
System board
Touchpad does not work.Reconnect touchpad cable.
Touchpad board
System board
Modem-Related Symptoms
Symptom / ErrorAction in Sequence
Internal modem does not work correctly.Modem phone port
modem combo board
System board
NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined
Problems” on page 88.
86Chapter 4
Page 97
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1.Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2.If no error is detected, do not replace any FRU.
3.If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.
Chapter 487
Page 98
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect,
whether a short circuit is suspected, or whether the system is inoperative.
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: Verify that all attached devices are supported by the computer.
NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power
System Check” on page 73.):
1.Power-off the computer.
2.Visually check them for damage. If any problems are found, replace the FRU.
3.Remove or disconnect all of the following devices:
TNon-Acer devices
TPrinter, mouse, and other external devices
TBattery pack
THard disk drive
TDIMM
TCD-ROM/Diskette drive Module
TPC Cards
4.Power-on the computer.
5.Determine if the problem has changed.
6.If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7.If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU: