The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
III
Page 4
Conventions
The following conventions are used in this manual:
SCREEN MESSAGESDenotes actual messages that appear
on screen.
NOTEGives bits and pieces of additional
information related to the current
topic.
WARNINGAlerts you to any damage that might
result from doing or not doing specific
actions.
CAUTIONGives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANTReminds you to do specific actions
relevant to the accomplishment of
procedures.
IV
Page 5
Preface
Before using this information and the product it supports, please read the following general information.
1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
9DM1DIMM Slot220LOUT1Headphones/Speakers/Line-Out Jack
10U45North Bridge (Intel 910GML)21U53BIOS ROM
11HDDHDD Connector22
Jumper Settings
PINDescription
Pin1-Pin8Clear Password
Pin2-Pin7No Function
Pin3-Pin6No Function
Pin4-Pin5No Function
6Chapter 1
Page 15
An Aspire tour
Just for Starters...
After knowing your computer features, let us show you around your new TravelMate computer.
Front View
#IconItemDescription
1Display screenAlso called LCD (liquid-crystal display),
2Power buttonTurns the computer on and off.
3MicrophoneInternal microphone for sound recording.
4KeyboardFor entering data into your computer.
5TouchpadTouch-sensitive pointing device which
6Click buttons (left,
7Easy-launch ButtonsButtons for launching frequently used
8Status indicatorsLight-Emitting Diodes (LEDs) that turn on
9PalmrestComfortable support area for our hands
center and right)
displays computer output.
functions like a computer mouse.
The left and right buttons function like the
left and right mouse buttons; the center
button serves as a 4-way scroll button.
programs.
and off to show the status of the
computer’s function and components.
when you use the computer.
Chapter 17
Page 16
Closed Front View
"Launch keys" on page 10
#IconItemDescription
1SpeakersLeft and right speakers deliver stereo audio
2
®
Bluetooth
communication button/
indicator
output.
Press to enable/disable Bluetooth function.
Lights to indicate the status of Bluetooth-
communications (manufacturing option).
3Wireless
communication button/
indicator
4Microphone/Line-in
jack
5Headphones/
Speakers/Line-Out
jack
6Battery indicator
7Power indicator
8LatchLocks and releases the lid.
Press to enable/disable Wireless function.
Lights to indicate the status of wireless
LAN communications. (manufacturing
option).
Accepts input from external microphones.
Connects to audio line-out devices (e.g.,
speakers, headphones).
Lights when the battery is being charged
Lights when the computer is on.
8Chapter 1
Page 17
Left View
#IconItemDescription
13 USB 2.0 PortsConnects to USB 2.0 devices (e.g., USB
2PC Card slotAccepts Type II PC Card.
mouse, USB camera).
3PC Card slot eject
Right View
#IconItemDescription
1Optical driveInternal optical drive; accepts CDs or DVDs
2Optical drive eject
3Emergency eject holeEjects the optical drive tray when the
Ejects the PC Card for the slot
button
depending on the optical drive type.
Ejects the optical drive tray from the drive.
button
computer is turned off.
Chapter 19
Page 18
Rear Panel
#IconItemDescription
1Security KeylockConnects to a Kensington-compatible
2Power jackConnects to an AC adaptor.
3Ethernet (RJ-45) portConnects to a Fast Ethernet network.
4Modem (RJ-11) portConnects to a phone line.
computer security lock.
5USB 2.0 portConnects to USB 2.0 devices (e.g., USB
6External display
(VGA) port
7Ventilation slotsEnable the computer to stay cool, even
mouse, USB camera).
Connects a display device (e.g., external
monitor, LCD projector).
after prolonged use.
10Chapter 1
Page 19
Bottom Panel
#ItemDescription
1Memory bayHouses the computer’s main memory.
2Battery lockLocks the battery in place.
3Battery release latchReleases the battery for removal.
4Battery bayHouses the computer’s battery pack.
5Cooling fanHelps keep the computer cool.
6Wireless LAN and
hard disk bay
Note: Do not cover or obstruct the opening
of the fan.
Houses the computer’s WLAN and hard
disk (secured with three screws).
Indicators
The computer has four easy-to-read status indicators on the upper-right above the keyboard, and four on the
front panel.
Chapter 111
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The power, battery and wireless communication status indicators are visible even when the LCD display is
closed.
IconFunctionDescription
Cap lockLights when Cap Lock is activated
Num lockLights when Num Lock is activated.
Media ActivityIndicates when the hard disc or optical
BluetoothIndicates the status of Bluetooth
Wireless LANIndicates the status of wireless LAN
BatteryLights up when the battery is being
PowerLights up when the computer is on.
drive is active.
communication.
communication.
charged.
NOTE: 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows
green when in AC mode.
Launch Keys
Located at the upper-right, above the keyboard are four buttons. These buttons are called launch keys. The
are: mail, Web browser, Acer Empowering key “ “ and one user-programmable button.
Press “ “ to run the Acer eManager. Please see “Acer eManager”. The mail and Web buttons are pre-set to
email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable keys,
run the Acer Launch Manager.
12Chapter 1
Page 21
Launch keyDefault application
MailEmail application (user-programmable)
Web browserInternet browser (user-programmable)
Acer eManager (user-programmable)
PUser-programmable
To u c h p a d
The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor
responds as you move your finger across the surface of the touchpad. The central location on the palmrest
provides optimum comfort and support.
Touch pa d B asics
The following teaches you how to use the touchpad:
Chapter 113
Page 22
TMove your finger across the touchpad (2) to move the cursor.
TPress the left (1) and right (4) buttons located beneath the touchpad to perform selection and
execution functions. These two buttons are similar to the left and right buttons on a mouse.
Tapping on the touchpad is the same as clicking the left button.
TUse the 4-way scroll (3) button to scroll up or down and move left or right a page. This button
mimics your cursor pressing on the right scroll bar of Windows applications.
FunctionLeft Button (1)
ExecuteClick twice
quickly
SelectClick onceTap once
DragClick and hold,
then use finger
to drag the
cursor on the
touchpad
Access context
menu
ScrollClick and hold to move
Right Button
(4)
Click once
Main touchpad
(2)
Tap twice (at
the same speed
as doubleclicking the
mouse button)
Tap twice (at
the same speed
as doubleclicking a
mouse button)
then hold finger
to the touchpad
on the second
tap to drag the
cursor.
Center button (3)
up/down/left/right.
NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The
touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response.
Tapping too hard will not increase the touchpad’s responsiveness.
14Chapter 1
Page 23
Using the Keyboard
The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and
twelve function keys.
Lock Keys and embedded numeric keypad
The keyboard has three lock keys which you can toggle on and off.
Lock KeyDescription
Caps LockWhen Caps Lock is on, all alphabetic characters typed
are in uppercase.
Num lock
<Fn>+<F11>
Scroll lock
<Fn>+<F12>
When Num Lock is on, the embedded keypad is in
numeric mode. The keys function as a calculator
(complete with the arithmetic operators +, -, *, and /).
Use this mode when you need to do a lot of numeric
data entry. A better solution would be to connect an
external keypad.
When Scroll Lock is on, the screen moves one line up
or down when you press the up or down arrow keys
respectively. Scroll Lock does not work with some
applications.
The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters
located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols
are not printed on the keys.
Desired AccessNum Lock OnNum Lock Off
Number keys on embedded
keypad
Cursor-control keys on
embedded keypad
Main keyboard keysHold <Fn> while typing
Type numbers in a normal
manner.
Hold <Shift> while using
cursor-control keys.
letters on embedded
keypad.
Hold <Fn> while using
cursor-control keys.
Type the letters in a normal
manner.
Windows Keys
The keyboard has two keys that perform Windows-specific functions.
Chapter 115
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KeyIconDescription
Windows keyPressed alone, this key has the same effect as
Application
key
clicking on the Windows Start button; it launches the
Start menu. It can also be used with other keys to
provide a variety of function:
+ <Tab> Activates next taskbar button.
+ <E> Opens the My Computer window
+ <F1> Opens Help and Support.
+ <F> Opens the Find: All Files dialog box.
+ <R> Opens the Run dialog box.
+ M Minimizes all windows.
<Shift>+ + <M> Undoes the minimize all windows
action.
This key has the same effect as clicking the right
mouse button; it opens the application’s context
menu.
Hot Keys
The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen
brightness, volume output and the BIOS utility.
To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination.
Hot KeyIconFunctionDescription
Fn-F1Hot key helpDisplays help on hot keys.
Fn-F2Acer eSettingLaunches the Acer eSettings in Acer eManager.
Fn-F3Acer
ePowerManagement
Launches the Acer ePowerManagement in Acer
eManager.
16Chapter 1
Page 25
Hot KeyIconFunctionDescription
Fn-F4SleepPuts the computer in Sleep mode.
Fn-F5Display toggleSwitches display output between the display screen,
external monitor (if connected) and both.
Fn-F6Screen blankTurns the display screen backlight off to save power.
Press any key to return.
Fn-F7Touchpad toggleTurns the internal touchpad on and off.
Fn-F8Speaker toggleTurns the speakers on and off.
Fn-wVolume upIncreases the speaker volume.
Fn-yVolume downDecreases the speaker volume.
Fn-xBrightness upIncreases the screen brightness.
Fn-zBrightness downDecreases the screen brightness
Special Key
You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard.
To t y pe :
Chapter 117
Page 26
The Euro symbol
1.Open a text editor or word processor.
2.Either directly press the <Euro> symbol at the bottom-right of the keyboard, or hold <Alt Gr> and then press the<5> symbol at the upper-center of the keyboard.
The US dollar sign
1.Open a text editor or word processor.
2.Either directly press the <Dollar> key at the bottom-right of the keyboard, or hold <Shift> and then press the <4> key at the upper-center of the keyboard.
NOTE: This function varies by the operating system version.
NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/
typography/faq/faq12.htm for more information.
18Chapter 1
Page 27
Hardware Specifications and Configurations
Processor
ItemSpecification
CPU type
Core logic
CPU package Intel socketable 478pin Micro-BGA
CPU core voltage1.34 (highest frequency mode) to 0.988V (low frequency mode)
BIOS
ItemSpecification
BIOS vendorPhneoix
BIOS Version3A03
BIOS ROM type
BIOS ROM size512KB Flash BIOS
BIOS package32-pin PLCC
Supported protocolsACPI 1.0b, PC Card 95, SM BIOS 2.3, IEEE1284-ECP/EPP, PCI 2.2, PnP
BIOS password controlSet by setup manual
Second Level Cache
®
Pentium® M 725A Processor (2 MB L2 cache, 1.6GHz, 400MHz
Intel
FSB)
®
Intel
Celeron M 360/370/380 Processor (1 MB L2 cache, 1.40/1.50/
Mech. Off (G3)All devices in the system are turned off completely.
Soft Off (G2/S5)OS initiated shutdown. All devices in the system are turned off
Working (G0/S0)Individual devices such as the CPU and hard disc may be power
Suspend to RAM (S3)CPU set power down
Save to Disk (S4)Also called Hibernation Mode. System saves all system states and
completely.
managed in this state.
VGA Suspend
PCMCIA Suspend
Audio Power Down
Hard Disk Power Down
CD-ROM Power Down
Super I/O Low Power mode
data onto the disc prior to power off the whole system.
26Chapter 1
Page 35
→
Chapter 2
System Utilities
BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/
Output System).
Your computer is already properly configured and optimized, and you do not need to run this utility. However, if
you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4
Troubleshooting when problem arises.
To activate the BIOS Utility, press
on the bottom of screen).
Press m to enter setup. The default parameter of F12 Boot Menu is set to “disabled”. If you want to change
boot device without entering BIOS Setup Utility, please set the parameter to “enabled”.
Press <F12> during POST to enter multi-boot menu. In this menu, user can change boot device without
entering BIOS SETUP Utility.
Information
CPU Type :
CPU Speed :
IDE1 Model Name :
IDE1 Serial Number :
IDE2 Model Name :
IDE2 Serial Number :
System BIOS Ver:
VGA BIOS Ver
KBC Ver
Serial Number
Asset Tag Number
Produce Name
Manufacturer Name: Acer
UUID:
F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup Defaults
Select Menu Enter Select 4Sub-Menu F10 Save and Exit
m during POST (when “Press <F2> to enter Setup” message is prompted
PhoenixBIOS Setup Utility
V0.06A
1277
07.07
xxxxxxxxxxxxxxxxxxxxxx
N/A
Aspire 3610
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
22 Byte
32 Byte
16 Byte
16 Byte
32 Byte
Chapter 229
Page 36
Navigating the BIOS Utility
There are six menu options: Info., Main, System Devices, Security, Boot, and Exit.
Follow these instructions:
TTo choose a menu, use the cursor left/right keys (zx).
TTo choose a parameter, use the cursor up/down keys ( wy).
TTo change the value of a parameter, press por q.
TA plus sign (+) indicates the item has sub-items. Press e to expand this item.
TPress ^ while you are in any of the menu options to go to the Exit menu.
TIn any menu, you can load default settings by pressing t. You can also press u to save any
changes made and exit the BIOS Setup Utility.
NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a
particular menu are shown on the bottom of the screen. Help for parameters are found in the Item
Specific Help part of the screen. Read this carefully when making changes to parameter values. Please note that system information is subject to different models.
30Chapter 2
Page 37
Information
→
PhoenixBIOS Setup Utility
Information
Main Security Boot Exit
CPU Type :
CPU Speed :
IDE1 Model Name :
IDE1 Serial Number :
IDE2 Model Name :
IDE2 Serial Number :
System BIOS Ver:
VGA BIOS Ver
KBC Ver
Serial Number
F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup Defaults
Esc Exit ←
Select Menu Enter Select 4Sub-Menu F10 Save and Exit
NOTE: The system information is subject to different models.
ParameterDescription
CPU TypeThis field shows the CPU type and speed of the system.
IDE1 Model NameThis field shows the model name of HDD installed on primary IDE master.
IDE1 Serial NumberThis field displays the serial number of HDD installed on primary IDE master.
IDE2I Model NameThis field displays the mofel name of devices installed on secondary IDE master. The hard
IDE2 Serial NumberThis field shows the serial number of devices installed on secondary IDE master.
System BIOS verDisplays system BIOS version.
VGA BIOS VerThis field displays the VGA firmware version of the system.
KBC VerThis field shows the keyboard
Serial NumberThis field displays the serial number of this unit.
Asset Tag NumberThis field displays the asset tag number of the system.
Product NameThis field shows product name of the system.
Manufacturer NameThis field displays the manufacturer of this system.
UUID NumberThis will be visible only when an internal LAN device is presenting.
Chapter 231
disk drive or optical drive model name is automatically detected by the system.
UUID=32bytes
Page 38
Main
The Main screen displays a summary of your computer hardware information, and also includes basic setup
parameters. It allows the user to specify standard IBM PC AT system parameters.
PhoenixBIOS Setup Utility
Information
Main
Security Boot Exit
Item Specific Help
System Time:[09:25:48]
System Date: [07/08/2005]
System Memory: 640 KB
Extended Memory: 510 MB
Video Memory [128MB]
Shows system base memory size
Shows extended memory size
VGA memory size
<Tab>, <Shift-Tab>, or
<Enter> selects field.
Quiet Boot: [Enabled]
Power on display: [Auto ]
Network boot
F12 Boot Menu
D2D Recovery
[Enabled]
[Disabled]
[Enabled]
F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup Defaults
Esc Exit ← → Select Menu Enter Select 4Sub-Menu F10 Save and Exit
NOTE: The screen above is for your reference only. Actual values may differ.
32Chapter 2
Page 39
The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
ParameterDescriptionFormat/Option
System TimeSets the system time. The hours are displayed
with 24-hour format.
System DateSets the system date.Format MM/DD/YYYY (month/day/
System MemoryThis field reports the memory size of the system.
Memory size is fixed to 640MB
Extended MemoryThis field reports the memory size of the
extended memory in the system.
Extended Memory size=Total memory size-1MB
VGA MemoryShows the VGA memory size. VGA Memory
size=64/128MB
Quiet BootDetermines if Customer Logo will be displayed or
not; shows Summary Screen is disabled or
enabled.
Enabled: Customer Logo is displayed, and
Summary Screen is disabled.
Disabled: Customer Logo is not displayed, and
Summary Screen is enabled.
Power on displayAuto: During power process, the system will
detect if any display device is connected on
external video port. If any external display device
is connected, the power on display will be in CRT
(or projector) only mode. Otherwise it will be in
LCD only mode.
Both: Simultaneously enable both the integrated
LCD screen and the system’s external video port
(for an external CRT or projector).
Network BootEnables, disables the system boot from LAN
(remote server).
F12 Boot MenuEnables, disables Boot Menu during POST.
D2D RecoveryEnables, disables D2D Recovery function. The
function allows the user to create a hidden
partition on hard disc drive to store operation
system and restore the system to factory
defaults.
Format: HH:MM:SS
(hour:minute:second) System Time
year)
System Date
Option: Enabled or Disabled
Option:
Auto or Both
Enabled or Disabled
Option:
Option:
Disabled or Enabled
Option:
Enabled or Disabled
NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto. This is
because the user is not allowed to control the settings in these cases.
Chapter 233
Page 40
Security
The Security screen contains parameters that help safeguard and protect your computer from unauthorized
use.
PhoenixBIOS Setup Utility
Information Main
Security
Boot
Exit
Item Specific Help
User Password is :Clear
Supervisor Password is :Clear
Supervisor Password
Set User Password
Set Supervisor Password
[Enter]
[Enter]
controls accesses of the
whole setup utility.
It can be used to
Primary HardDisk Security
[Disabled]
boot up when Password
on boot is enabled.
Password on Boot
[Disabled]
F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup Defaults
Esc Exit ← → Select Menu Enter Select 4Sub-Menu F10 Save and Exit
34Chapter 2
Page 41
The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
ParameterDescriptionOption
User Password isShows the setting of the user password.
Supervisor Password isShows the setting of the Supervisor password
Set User PasswordPress Enter to set the user password. When
user password is set, this password protects
the BIOS Setup Utility from unauthorized
access. The user can enter Setup menu only
and does not have right to change the value of
parameters.
Set Supervisor PasswordPress Enter to set the supervisor password.
When set, this password protects the BIOS
Setup Utility from unauthorized access. The
user can not either enter the Setup menu nor
change the value of parameters.
Primary HardDisk SecurityEnables or disables primary hard disk security
function.
Password on BootDefines whether a password is required or not
while the events defined in this group
happened. The following sub-options are all
requires the Supervisor password for changes
and should be grayed out if the user password
was used to enter setup.
Clear or Set
Clear or Set
Disabled or Enabled
NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget
your password. If you forget your password, you may have to return your notebook computer to your
dealer to reset it.
Setting a Password
Follow these steps as you set the user or the supervisor password:
1.Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Supervisor Password box appears:
2.Type a password in the “Enter New Password” field. The password length can not exceeds 8
alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New
Password” field.
IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen.
3.Press e.
After setting the password, the computer sets the User Password parameter to “Set”.
4.If desired, you can opt to enable the Password on boot parameter.
5.When you are done, press u to save the changes and exit the BIOS Setup Utility.
Removing a Password
Follow these steps:
Chapter 235
Page 42
1.Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Password box appears:
2.Type the current password in the Enter Current Password field and press e.
3.Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
The computer then sets the Supervisor Password parameter to “Clear”.
4.When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility.
Changing a Password
1.Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Password box appears:
2.Type the current password in the Enter Current Password field and press e.
3.Type a password in the Enter New Password field. Retype the password in the Confirm New Password
field.
4.Press e. After setting the password, the computer sets the User Password parameter to “Set”.
5.If desired, you can enable the Password on boot parameter.
6.When you are done, press u to save the changes and exit the BIOS Setup Utility.
If the verification is OK, the screen will display as following.
The password setting is complete after the user presses u.
If the current password entered does not match the actual current password, the screen will show you the
Setup Warning.
36Chapter 2
Page 43
If the new password and confirm new password strings do not match, the screen will display the following
message.
Chapter 237
Page 44
Boot
This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices
includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay.
PhoenixBIOS Setup Utility
Information Main Security Exit
Boot
Item Specific Help
+Hard Drive
Floppy Devices
CD-ROM/DVD Drive
Network Boot
Keys used to view or configure
devices:
<Enter> to expands or
collapses devices with a + or <F5> and <F6> moves the
device up or down.
F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup Defaults
Esc Exit ← → Select Menu Enter Select 4Sub-Menu F10 Save and Exit
38Chapter 2
Page 45
Exit
The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use.
PhoenixBIOS Setup Utility
Information Main Security Boot
Exit Saving Changes
Exit Disarding Changes
Load Setup Defaults
Discard Changes
Save Changes
Exit
Item Specific Help
Exit System Setup and save
your changes to CMOS.
F1 Help ↑↓ Select Item F5/F6 Change Values F9 Setup Defaults
Esc Exit ← → Select Menu Enter Select 4Sub-Menu F10 Save and Exit
The table below describes the parameters in this screen.
ParameterDescription
Exit Saving ChangesExit System Setup and save your changes to CMOS.
Exit Discarding ChangesExit utility without saving setup data to CMOS.
Load Setup DefaultLoad default values for all SETUP item.
Discard ChangesLoad previous values from CMOS for all SETUP items.
Save ChangesSave Setup Data to CMOS.
Chapter 239
Page 46
BIOS Flash Utility
The BIOS flash memory update is required for the following conditions:
TNew versions of system programs
TNew features or options
TRestore a BIOS when it becomes corrupted.
Use the Phlash utility to update the system BIOS flash ROM.
NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery
Diskette before you use the Phlash utility.
NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not
contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not
completely loaded.
Fellow the steps below to run the Phlash.
1.Prepare a bootable diskette.
2.Copy the flash utilities to the bootable diskette.
3.Then boot the system from the bootable diskette. The flash utility has auto-execution function.
40Chapter 2
Page 47
Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble the notebook computer for
maintenance and troubleshooting.
To disassemble the computer, you need the following tools:
TWrist grounding strap and conductive mat for preventing electrostatic discharge
TSmall Philips screw driver
TPhilips screwdriver
TPlastic flat head screw driver
TTweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
When you remove the stripe cover, please be careful not to scrape the cover.
Chapter 3
Chapter 341
Page 48
General Information
Before You Begin
Before proceeding with the disassembly procedure, make sure that you do the following:
1.Turn off the power to the system and all peripherals.
2.Unplug the AC adapter and all power and signal cables from the system.
3.Remove the battery pack.
42Chapter 3
Page 49
Disassembly Procedure Flowchart
The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence
and instructs you on the components that need to be removed during servicing. For example, if you want to
remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in
that order.
Start
Battery
Middle CoverHDD CoverDIMM Cover
RTC Battery
Bluetooth
C*1
D*2
CPU Heatsink
Lower Case
*2
Speaker Set
Lower Case
Assembly
O*2
Main Board
Assembly
86.9A353.3R0*2
North Bridge
Plate
Module
H*2
P*1
Keyboard
J*2 on bottom side
K*2 on top side
LCD Module
E*1 on upper case assemby
E*12 on bottom side
F*3 on bottom side
A*2 on rear side
86.9A353.3R0*2
Modem Board
E*1
Memory
ODD Module
Upper Case
Fan
O*2
Upper Case
Assembly
Touchpad
Bracket
H*3
O*4
HDD Module
M*4
Microphone
Touchpad
Assembly
Wireless LAN
N*3
Touchpad
Card
HDDHDD Bracket
ODD Module
CPU
G*2
ODDODD Brack et
Chapter 343
Page 50
LCD Module
4 screw caps
J*4 for 15"
J*8 for 15.4"
LCD Bezel
I*2
LCD Panel
LCD
LCD
Assembly
LCD Wire
Cable
G*8
LCD Brackets
Screw List
ItemDescriptionPart Number
ASCW HEX NYL I#R-40/O#4-40 L5.534.00015.081
BSCREW MACH WAFER M2*L4 NI 86.00059.220 (PC Card slot
x4)
CCPU SCREW M2.5*4.3L (2.3 KG)86.00D01.230
DCPU SCREW M2.5*4.3L (1.55 KG)86.00D02.230
ESCREW M2.5-686.9A323.6R0
FSCRW M2.5*L8(NON NYLOK)86.9A323.8R0
GSCREW M2*3 NYLON 1JMCPC-42032586.9A352.3R0
HSCREW86.9A352.4R0
ISCREW M2.5*4L(NYLOCK)BLACK ZN 86.9A353.4R0
JSCREW M2.5X6 86.9A353.6R0
KSRW M2.5*8L B/ZN NYLOK 700 86.9A353.8R0
LSCRW M2.5*L3(NON NYLOK)86.9A523.3R0
MSCREW M3x4(86.9A524.4R0)86.9A524.4R0
NSCREW WAFER NYLOK NI 2ML3 86.9A552.3R0
OSCRW M2*4 WAFER NI86.9A552.4R0
PSCRW M2.5*3 WAFER NI86.9A553.3R0
I*2
LCD Inverter
44Chapter 3
Page 51
Removing the Battery Pack
1.Unlock the battery lock.
2.Slide the battery latch then remove the battery.
Chapter 345
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Removing the Wireless LAN Card/the HDD Module/the Memory/the
ODD Module and the LCD Module
Removing the Memory and the HDD Module
1.Remove the three screws fastening the HDD cover.
2.Detach the HDD cover carefully.
3.Disconnect the wireless antenna.
4.Pop out the wireless LAN card then remove it. (Note: This engineering sample does not have wireless
LAN card. Therefore, the image does not show wireless LAN antenna/wireless LAN card. Please refer to
below section “How to Remove the Wireless LAN Card for more details).
5.Remove four screws fastening the HDD module.
6.Pull the HDD module backwards then detach it.
How to Remove the Wireless LAN Card
1.Disconnect the main and the auxiliary antennae.
2.Pop out the wireless LAN card then remove it.
Removing the Memory
1.Remove the two screws fastening the DIMM cover.
2.Then detach the DIMM cover.
46Chapter 3
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3.Pop out the memory.
4.Remove the memory from the DIMM socket.
Removing the ODD Module
1.Remove the screws fastening the ODD module as shown.
2.Use a flat headed screwdriver to push the ODD module outwards then remove it.
Removing the LCD Module
1.Open the notebook as the impage shows.
2.Detach the middle cover carefully as shown.
.
3.Remove the screw holding the keyboard.
4.Turn over the keyboard as shown.
5. Disconnect the keyboard cable then remove the keyboard.
Chapter 347
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.
6.Pull out the wireless LAN antenna from the main unit as shown.
7.Take out the LCD cable from the main unit then disconnect the cable.
8.Remove two screws fastening the LCD module.
9.Remove another two screws on the bottom as shown.
10. Then detach the entire LCD module cautiously.
.
48Chapter 3
Page 55
Disassembling the Main Unit
Separate the Main Unit Into the Upper and the Lower Case Assembly
1.Disconnect the touchpad cable from the main board.
2.Disconnect the microphone cable then remove the microphone.
3.Remove one screw holding the upper case and the lower case assembly.
4.Then remove 13 screws on the bottom as shown.
NOTE: Screw type for red circle is M2.5x8; and screw type for yellow circle is M2.5x6.
5.Open the upper case assembly as shown.
6.After you open the upper case assembly, please disconnect the lid switch cable.
7.Raise upright the upper case assembly as shown then detach it.
Disassembling the Upper Case Assembly
1.Disconnect the touchpad FFC.
2.Remove the three screws fastening the touchpad bracket.
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3.Detach the touchpad bracket carefully.
4.Then detach the touchpad from the touchpad bracket.
Disassembling the Lower Case Assembly
1.Disconnect the bluetooth cable then remove the bluetooth module.
2.Disconnect the speaker set cable from the main board.
3.Remove two screws fastening the main board to the lower case.
4.Remove two hex screws holding the main board on the rear side.
5.Then take out the main board from the lower case carefully.
6.Disconnect the fan cable.
7.Remove two screw that hold the system fan then remove it.
50Chapter 3
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8.Disconnect the modem board cable from the main board.
9.Remove the two screws holding the modem board then detach the modem board.
10. Disconnect the modem cable from the modem board.
11. Remove the three screws holding the CPU heatsink then remove it.
12. Use a flat headed screwdriver to release the CPU socket lock (see two pictures below).
13. Remove the CPU from the socket carefully.
14. Remove the two screws fastening north bridge plate then remove it.
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15. Remove the three screws fastening the speaker set.
16. Tear off the tape holding the speaker set.
17. Take out the speaker set from the lower case. This completes main unit disassembly.
52Chapter 3
Page 59
Disassembling the LCD Module
1.Remove the four screw caps as shown.
2.Remove the four screws holding the LCD bezel.
3.Then detach the LCD bezel from the LCD module.
4.Remove the two screws fastening the LCD inverter.
5.Take out the LCD inverter from the LCD cover, then disconnect the LCD cable from the inverter.
6.Disconnect the inverter cable and remove the inverter.
7.Remove two screws fastening the LCD assembly.
8.Take out the LCD assembly from Remove another screw holding the LCD bracket on the other side.
9.Remove the four screws fastening the LCD left bracket then remove it.
.
10. Remove the four screws fastening the LCD right bracket then remove the bracket.
11. Disconnect the LCD cable from the LCD then remove the cable.
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Disassembling the External Modules
Disassembling the HDD Module
1.Remove the two screws holding the HDD bracket on one side.
2.Remove another two screws holding the HDD bracket on the other side.
3.Then take the hard disc drive out from the HDD bracket.
54Chapter 3
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Troubleshooting
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or
modified options can give false errors and invalid system responses.
1.Obtain the failing symptoms in as much detail as possible.
2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.
3.Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified)Go To
Power failure. (The power indicator does not go
on or stay on.)
POST does not complete. No beep or error
codes are indicated.
POST detects an error and displayed messages
on screen.
Other symptoms (i.e. LCD display problems or
others).
Symptoms cannot be re-created (intermittent
problems).
“Power System Check” on page 57.
“Power-On Self-Test (POST) Error Message” on
page 60
“Undetermined Problems” on page 72
“Error Message List” on page 61
“Power-On Self-Test (POST) Error Message” on
page 60
Use the customer-reported symptoms and go to
“Power-On Self-Test (POST) Error Message” on
page 60
“Intermittent Problems” on page 71
“Undetermined Problems” on page 72
Chapter 4
Chapter 455
Page 62
System Check Procedures
External Diskette Drive Check
Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is
required.
NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause
damage to the drive or cause the drive to fail.
Do the following to select the test device.
1.Boot from the diagnostics diskette and start the diagnostics program.
2.See if FDD Test is passed as the program runs to FDD Test.
3.Follow the instructions in the message window.
If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board.
If the error still remains:
1.Reconnect the external diskette drive/DVD-ROM module.
2.Replace the external diskette drive/CD-ROM module.
3.Replace the main board.
External CD-ROM Drive Check
Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does
not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail.
Do the following to select the test device:
1.Boot from the diagnostics diskette and start the diagnostics program.
2.See if CD-ROM Test is passed when the program runs to CD-ROM Test.
3.Follow the instructions in the message window.
If an error occurs, reconnect the connector on the System board. If the error still remains:
1.Reconnect the external diskette drive/CD-ROM module.
2.Replace the external diskette drive/CD-ROM module.
3.Replace the main board.
Keyboard or Auxiliary Input Device Check
Remove the external keyboard if the internal keyboard is to be tested.
If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable
extending from the keyboard is correctly seated in the connector on the system board.
If the keyboard cable connection is correct, run the Keyboard Test.
If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a
non-defective FRU:
1.Reconnect the keyboard cables.
2.Replace the keyboard.
3.Replace the main board.
The following auxiliary input devices are supported by this computer:
TNumeric keypad
TExternal keyboard
56Chapter 4
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If any of these devices do not work, reconnect the cable connector and repeat the failing operation.
Memory check
Memory errors might stop system operations, show error messages on the screen, or hang the system.
1.Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board.
2.Go to the diagnostic memory in the test items.
3.Press F2 in the test items.
4.Follow the instructions in the message window.
NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
Power System Check
To verify the symptom of the problem, power on the computer using each of the following power sources:
1.Remove the battery pack.
2.Connect the power adapter and check that power is supplied.
3.Disconnect the power adapter and install the charged battery pack; then check that power is supplied by
the battery pack.
If you suspect a power problem, see the appropriate power supply check in the following list:
T“Check the Power Adapter” on page 58
T“Check the Battery Pack” on page 59
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Check the Power Adapter
Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power
adapter cable. See the following figure
Pin 1: +19 to +20.5V
Pin 2: 0V, Ground
1.If the voltage is not correct, replace the power adapter.
2.If the voltage is within the range, do the following:
TReplace the System board.
TIf the problem is not corrected, see “Undetermined Problems” on page 72.
TIf the voltage is not correct, go to the next step.
NOTE: An audible noise from the power adapter does not always indicate a defect.
3.If the power-on indicator does not light up, check the power cord of the power adapter for correct
continuity and installation.
4.If the operational charge does not work, see “Check the Battery Pack” on page 59.
58Chapter 4
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Check the Battery Pack
To check the battery pack, do the following:
From Software:
1.Check out the Power Management in control Panel
2.In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total
Battery Power Remaining are correct.
3.Repeat the steps 1 and 2, for both battery and adapter.
4.This helps you identify first the problem is on recharging or discharging.
From Hardware:
1.Power off the computer.
2.Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the
following figure
3.If the voltage is still less than 7.5 Vdc after recharging, replace the battery.
To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50%
of the total power remaining when installed in the computer.
If the battery status indicator does not light up, remove the battery pack and let it return to room temperature.
Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light
up, replace the DC/DC charger board.
Touch pa d C h eck
If the touchpad doesn’t work, do the following actions one at a time to correct the problem. Do not replace a
non-defective FRU:
1.Reconnect the touchpad cables.
2.Replace the touchpad.
3.Replace the system board.
After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement
can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware
problem. No service actions are necessary if the pointer movement stops in a short period of time.
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Power-On Self-Test (POST) Error Message
The POST error message index lists the error message and their possible causes. The most likely cause is
listed first.
NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU
replacement does not solve the problem, put the original part back in the computer. Do not replace a
non-defective FRU.
This index can also help you determine the next possible FRU to be replaced when servicing a computer.
If the symptom is not listed, see “Undetermined Problems” on page 72.
The following lists the error messages that the BIOS displays on the screen and the error symptoms classified
by function.
NOTE: Most of the error messages occur during POST. Some of them display information about a hardware
device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the
way it has been configured.
NOTE: If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter
Setup and install Setup defaults or correct the error.
60Chapter 4
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Index of Error Messages
Error Code List
Error CodesError Messages
006Equipment Configuration Error
Causes:
1. CPU BIOS Update Code Mismatch
2. IDE Primary Channel Master Drive Error
(THe causes will be shown before “Equipment Configuration
Error”)
010Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)
070Real Time Clock Error
071CMOS Battery Bad
072CMOS Checksum Error
110System disabled.
Incorrect password is specified.
<No error code>Battery critical LOW
In this situation BIOS will issue 4 short beeps then shut down
system, no message will show.
<No error code>Thermal critical High
In this situation BIOS will shut down system, not show message.
Error Message List
Error MessagesFRU/Action in Sequence
Failure Fixed DiskReconnect hard disk drive connector.
“Load Default Settings” in BIOS Setup Utility.
Hard disk drive
System board
Stuck Keysee “Keyboard or Auxiliary Input Device Check” on page 56.
Keyboard errorsee “Keyboard or Auxiliary Input Device Check” on page 56.
Keyboard Controller Failedsee “Keyboard or Auxiliary Input Device Check” on page 56.
Operating system not foundEnter Setup and see if fixed disk and drive A: are properly identified.
Run “Load Default Settings” in BIOS Setup Utility.
RTC battery
System board
Run “Load Default Settings” in BIOS Setup Utility.
DIMM
System board
Setup Utility
See “External Diskette Drive Check” on page 56.
Setup Utility
System board
System board
System board
RTC battery
System board
RTC battery
System board
BIOS ROM
System board
System board
RTC battery
System board
Diskette drive
Hard disk drive
System board
62Chapter 4
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Error Message List
No beep Error MessagesFRU/Action in Sequence
No beep, power-on indicator turns off and LCD is
blank.
No beep, power-on indicator turns on and LCD is
blank.
No beep, power-on indicator turns on and LCD is
blank. But you can see POST on an external
CRT.
No beep, power-on indicator turns on and a
blinking cursor shown on LCD during POST.
No beep during POST but system runs correctly. Speaker
Power source (battery pack and power adapter). See “Power
System Check” on page 57..
Ensure every connector is connected tightly and correctly.
Reconnect the DIMM.
LED board.
System board.
Power source (battery pack and power adapter). See “Power
System Check” on page 57..
Reconnect the LCD connector
Hard disk drive
LCD inverter ID
LCD cable
LCD Inverter
LCD
System board
Reconnect the LCD connectors.
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
Ensure every connector is connected tightly and correctly.
System board
System board
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Phoenix BIOS Beep Codes
CodeBeepsPOST Routine Description
02hVerify Real Mode
03hDisable Non-Maskable Interrupt (NMI)
04hGet CPU type
06hInitialize system hardware
08hInitialize chipset with initial POST values
09hSet IN POST flag
0AhInitialize CPU registers
0BhEnable CPU cache
0ChInitialize caches to initial POST values
0EhInitialize I/O component
0FhInitialize the local bus IDE
10hInitialize Power Management
11hLoad alternate registers with initial POST
values
12hRestore CPU control word during warm boot
13hInitialize PCI Bus Mastering devices
14hInitialize keyboard controller
16h1-2-2-3BIOS ROM checksum
17hInitialize cache before memory autosize
18h8254 timer initialization
1Ah8237 DMA controller initialization
1ChReset Programmable Interrupt Controller
20h1-3-1-1Test DRAM refresh
22h1-3-1-3Test 8742 Keyboard Controller
24hSet ES segment register to 4 GB
26hEnable A20 line
28hAutosize DRAM
29hInitialize POST Memory Manager
2AhClear 215 KB base RAM
2Ch1-3-4-1RAM failure on address line xxxx
2Eh1-3-4-3RAM failure on data bits xxxx of low byte of
2FhEnable cache before system BIOS shadow
30h1-4-1-1RAM failure on data bits xxxx of high byte of
32hTest CPU bus-clock frequency
33hInitialize Phoenix Dispatch Manager
36hWarm start shut down
38hShadow system BIOS ROM
3AhAutosize cache
3ChAdvanced configuration of chipset registers
3DhLoad alternate registers with CMOS values
42hInitialize interrupt vectors
45hPOST device initialization
memory bus
memory bus
64Chapter 4
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CodeBeepsPOST Routine Description
46h2-1-2-3Check ROM copyright notice
48hCheck video configuration against CMOS
49hInitialize PCI bus and devices
4AhInitialize all video adapters in system
4BhQuietBoot start (optional)
4ChShadow video BIOS ROM
4EhDisplay BIOS copyright notice
50hDisplay CPU type and speed
51hInitialize EISA board
52hTest keyboard
54hSet key click if enabled
58h2-2-3-1Test for unexpected interrupts
59hInitialize POST display service
5AhDisplay prompt “Press F2 to enter SETUP”
5BhDisable CPU cache
5ChTest RAM between 512 and 640 KB
60hTest extended memory
62hTest extended memory address lines
64hJump to User Patch1
66hConfigure advanced cache registers
67hInitialize Multi Processor APIC
68hEnable external and CPU caches
69hSetup System Management Mode (SMM) area
6AhDisplay external L2 cache size
6BhLoad custom defaults (optional)
6ChDisplay shadow-area message
6EhDisplay possible high address for UMB
recovery
70hDisplay error messages
72hCheck for configuration errors
76hCheck for keyboard errors
7ChSet up hardware interrupt vectors
7EhInitialize coprocessor if present
80hDisable onboard Super I/O ports and IRQs
81hLate POST device initialization
82hDetect and install external RS232 ports
83hConfigure non-MCD IDE controllers
84hDetect and install external parallel ports
85hInitialize PC-compatible PnP ISA devices
86hRe-initialize onboard I/O ports
87hConfigure Motherboard Configurable Devices
(optional)
88hInitialize BIOS Area
89hEnable Non-Maskable Interrupts (NMIs)
8AhInitialize Extended BIOS Data Area
8BhTest and initialize PS/2 mouse
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CodeBeepsPOST Routine Description
8ChInitialize floppy controller
8FhDetermine number of ATA drives (optional)
90hInitialize hard-disk controllers
91hInitialize local-bus hard-disk controllers
92hJump to UserPatch2
93hBuild MPTABLE for multi-processor boards
95hInstall CD ROM for boot
96hClear huge ES segment register
97hFixup Multi Processor table
98h1-2Search for option ROMs. One long, two short
beeps on checksum failure.
99hCheck for SMART drive (optional)
9AhShadow option ROMs
9ChSet up Power Management
9DhInitialize security engine (optional)
9EhEnable hardware interrupts
9FhDetermine number of ATA and SCSI drives
A0hSet time of day
A2hCheck key lock
A4hInitialize Typematic rate
A8hErase F2 prompt
AAhScan for F2 key stroke
AChEnter SETUP
AEhClear Boot flag
B0hCheck for errors
B2hPOST done- prepare to boot operating system
B4h1One short beep before boot
B5hTerminate QuietBoot (optional)
B6hCheck password (optional)
B9hPrepare Boot
BAhInitialize DMI parameters
BBhInitialize PnP Option ROMs
BChClear parity checkers
BDhDisplay MultiBoot menu
BEhClear screen (optional)
BFhCheck virus and backup reminders
C0hTry to boot with INT 19
C1hInitialize POST Error Manager (PEM)
C2hInitialize error logging
C3hInitialize error display function
C4hInitialize system error handler
C5hPnPnd dual CMOS (optional)
C6hInitialize notebook docking (optional)
C7hInitialize notebook docking late
C8hForce check (optional)
C9hExtended checksum (optional)
66Chapter 4
Page 73
CodeBeepsPOST Routine Description
D2hUnknown interrupt
CodeBeeps
E0hInitialize the chipset
E1hInitialize the bridge
E2hInitialize the CPU
E3hInitialize the system timer
E4hInitialize system I/O
E5hCheck force recovery boot
E6hChecksum BIOS ROM
E7hGo to BIOS
E8hSet Huge Segment
E9hInitialize Multi Processor
EAhInitialize OEM special code
EBhInitialize PIC and DMA
EChInitialize Memory type
EDhInitialize Memory size
EEhShadow Boot Block
EFhSystem memory test
F0hInitialize interrupt vectors
F1hInitialize Run Time Clock
F2hInitialize video
F3hInitialize System Management Mode
F4h1Output one beep before boot
F5hBoot to Mini DOS
F6hClear Huge Segment
F7hBoot to Full DOS
Chapter 467
Page 74
Index of Symptom-to-FRU Error Message
LCD-Related Symptoms
Symptom / ErrorAction in Sequence
LCD backlight doesn't work
LCD is too dark
LCD brightness cannot be adjusted
LCD contrast cannot be adjusted
Unreadable LCD screen
Missing pels in characters
Abnormal screen
Wrong color displayed
LCD has extra horizontal or vertical lines
displayed.
Enter BIOS Utility to execute “Load Setup Default Settings”, then
reboot system.
Reconnect the LCD connectors.
Keyboard (if contrast and brightness function key doesn't work).
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
Reconnect the LCD connector
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
LCD inverter ID
LCD inverter
LCD cable
LCD
System board
Indicator-Related Symptoms
Symptom / ErrorAction in Sequence
Indicator incorrectly remains off or on, but system
runs correctly
Reconnect the inverter board
Inverter board
System board
Power-Related Symptoms
Symptom / ErrorAction in Sequence
Power shuts down during operationPower source (battery pack and power adapter). See “Power
The system doesn’t power-on.Power source (battery pack and power adapter). See “Power
The system doesn’t power-off.Power source (battery pack and power adapter). See “Power
System Check” on page 57.
Battery pack
Power adapter
Hard drive & battery connection board
System board
System Check” on page 57.
Battery pack
Power adapter
Hard drive & battery connection board
System board
System Check” on page 57.
Hold and press the power switch for more than 4 seconds.
System board
68Chapter 4
Page 75
Power-Related Symptoms
Symptom / ErrorAction in Sequence
Battery can’t be chargedSee “Check the Battery Pack” on page 59.
Battery pack
System board
PCMCIA-Related Symptoms
Symptom / ErrorAction in Sequence
System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly
System board
PCMCIA slot pin is damaged.PCMCIA slot assembly
Memory-Related Symptoms
Symptom / ErrorAction in Sequence
Memory count (size) appears different from
actual size.
Enter BIOS Setup Utility to execute “Load Default Settings, then
reboot system.
DIMM
System board
Speaker-Related Symptoms
Symptom / ErrorAction in Sequence
In Windows, multimedia programs, no sound
comes from the computer.
Internal speakers make noise or emit no sound.Speaker
Audio driver
Speaker
System board
System board
Power Management-Related Symptoms
Symptom / ErrorAction in Sequence
The system will not enter hibernationSee “Save to Disk (S4)” on page 26.
Keyboard (if control is from the keyboard)
Hard disk drive
System board
The system doesn't enter hibernation mode and
four short beeps every minute.
The system doesn’t enter standby mode after
closing the LCD
The system doesn't resume from hibernation
mode.
The system doesn't resume from standby mode
after opening the LCD.
Press Fn+
Touchpad
Keyboard
Hard disk connection board
Hard disk drive
System board
See “Save to Disk (S4)” on page 26.
LCD cover switch
System board
See “Save to Disk (S4)” on page 26.
Hard disk connection board
Hard disk drive
System board
See “Save to Disk (S4)” on page 26.
LCD cover switch
System board
oand see if the computer enters hibernation mode.
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Power Management-Related Symptoms
Symptom / ErrorAction in Sequence
Battery fuel gauge in Windows doesn’t go higher
than 90%.
System hangs intermittently.Reconnect hard disk/CD-ROM drives.
Remove battery pack and let it cool for 2 hours.
Refresh battery (continue use battery until power off, then charge
battery).
Battery pack
System board
Hard disk connection board
System board
Peripheral-Related Symptoms
Symptom / ErrorAction in Sequence
System configuration does not match the
installed devices.
External display does not work correctly.Press Fn+F5, LCD/CRT/Both display switching
USB does not work correctlySystem board
Print problems.Ensure the “Parallel Port” in the “Onboard Devices Configuration” of
Serial or parallel port device problems.Ensure the “Serial Port” in the Devices Configuration” of BIOS Setup
Enter BIOS Setup Utility to execute “Load Default Settings”, then
reboot system.
Reconnect hard disk/CD-ROM/diskette drives.
System board
BIOS Setup Utility is set to Enabled.
Onboard Devices Configuration
Run printer self-test.
Printer driver
Printer cable
Printer
System Board
Utility is set to Enabled.
Device driver
Device cable
Device
System board
Keyboard/Touchpad-Related Symptoms
Symptom / ErrorAction in Sequence
Keyboard (one or more keys) does not work.Reconnect the keyboard cable.
Keyboard
System board
Touchpad does not work.Reconnect touchpad cable.
Touchpad board
System board
Modem-Related Symptoms
Symptom / ErrorAction in Sequence
Internal modem does not work correctly.Modem phone port
modem combo board
System board
NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined
Problems” on page 72.
70Chapter 4
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Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1.Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2.If no error is detected, do not replace any FRU.
3.If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.
Chapter 471
Page 78
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect,
whether a short circuit is suspected, or whether the system is inoperative.
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: Verify that all attached devices are supported by the computer.
NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power
System Check” on page 57.):
1.Power-off the computer.
2.Visually check them for damage. If any problems are found, replace the FRU.
3.Remove or disconnect all of the following devices:
TNon-Acer devices
TPrinter, mouse, and other external devices
TBattery pack
THard disk drive
TDIMM
TCD-ROM/Diskette drive Module
TPC Cards
4.Power-on the computer.
5.Determine if the problem has changed.
6.If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7.If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU:
TSystem board
TLCD assembly
72Chapter 4
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Chapter 6
FRU (Field Replaceable Unit) List
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 3610. Refer
to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization).
Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available
on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on
the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use
the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer
machines.
NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or
regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to
return it.