Acer ASM 7 User Manual
ASM 7.0 FAQ (Frequently Asked Questions)
Author: System Solution Center, Enterprise Products Line, ITBG / Charles Liu
Release Date: July 3, 2006 Revision: 1.4 Total: 32 Pages
Doc. Description
In this note, we list frequently asked questions of ASM 7.0 (Acer Server Manager 7.0).
Products Affected
ASM 7.0 (Acer Server Manager 7.0)
Revision History
Date Revision Modification
May 5, 2005 1.0 First release the document
Added ASM Console, ASR, Chassis, OS Support. Updated ARMC,
Dec 21, 2005 1.1
Jan 16, 2006 1.2
May 2, 2006 1.3
Installation, Power Control, RAID Status Monitor, Remote Console,
Redirection, System, Troubleshooting and Uninstallation
Added Memory. Updated Installation, Power Control and
Troubleshooting
Added Wake On LAN. Updated Language Support, OS Support, Power
Control, Troubleshooting.
Jul 3, 2006 1.4 Added Email Alerts, Power Supply Management. Updated Installation.
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Altos Servers
1. Which Altos servers can ASM 7.0 support?
ANSWER: Please refer to ASM 7.0 THOL (Tested Hardware & Operating System List) for more detail.
ARMC (Acer Remote Management Card)
1. Is ASM 7.0 integrated with ARMC or ARMC/2?
ANSWER: At current stage, ASM 7.0 still cannot detect ARMC or ARMC/2 if it is installed on the server.
However, ASM 7.0 build 400 (or later) provides user interface to launch the ARMC/2 Console. User has to
manually specify the IP address of ARMC/2.
ASM 6.0
1. Is ASM 7.0 backward compatible with ASM 6.0?
ANSWER: No. At current stage, ASM 7.0 Console cannot manage ASM 6.0 Agent; ASM 6.0 Console cannot
manage ASM 7.0 Agent.
2. Can you provide a comparison table of supported functions between ASM 6.0 and ASM 7.0?
ANSWER: A brief comparison table is provided below:
Functions
Web GUI Yes
Linux-based Console NO YES
Auto-discovery manageable server YES YES
ARMC Support YES NO
Availability History YES YES
Health Monitor YES YES
LSI MegaRAID monitoring YES YES
Onboard SATA RAID monitoring NO YES
ASM 6.0 ASM 7.0
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YES
Remote Admin Console YES YES
Remote Windows Console YES YES
Remote Linux Console YES NO
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System Inventory YES YES
Performance Monitor YES YES
Terminal Service YES NO
Alert action for events YES YES
Separated Event Viewer for PET YES NO
Power Control by IPMI YES YES
Power Control by ASF YES YES
Grouping feature YES YES
Integration with HP OpenView YES YES
Integration with CA UniCenter YES Not Ready
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Downloading and installing packages NO Not Ready
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Server managed by multiple Console YES NO
NOTE 1. Plan to be implemented at later stage.
NOTE 2: Only for "power control"
NOTE 3. Need “LANDesk System Manager Integration Module for HP OpenView NNM” utility installed for
the support. The installation sequence would be HP OpenView NNM first, then ASM 7.0, and the last is the
utility. When finished, you will see "LANDesk Management: System Manager" item in Tools menu of HP
OpenView NNM.
NOTE 4: ASM 7.0 build 400 can support this.
NOTE 5: ASM 6.0 build 600 (or later) features Web Console and can support Web GUI.
ASM Console
1. Is ASM 7.0 a web-based application?
ANSWER: Yes, it is a web-based application.
2. Can ASM 7.0 support the access through Internet Explorer browser?
ANSWER: Yes. ASM 7.0 Server Console and Administrator Console provide a consistent graphic user
interface (GUI) for accessing managed server. If you would like to access managed server through Internet
Explorer browser directly, you could type in following URL:
OS in Managed Server URL
Windows
https://server IP address:9593/ism/index2.tpc
Linux
https://serverr IP address:9593/ism/index2.cgi
3. Can I install ASM 7 Console and ASM 7 Agent on the same server?
ANSWER: Yes.
4. How long does it take for polling managed server’s status from ASM 7.0 Administrator Console?
ANSWER: The default is 5 minutes for “Refresh the computer list” and 30 minutes for “Update the
managed computer’s information”. Users can modify the setting desired by clicking Preferences and then
click Discovery in Administrator Console.
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5. As ASM 6.0 build 600 (or later) can support Web GUI, can I launch ASM 6.0 Web Console from the ASM 7.0
Administrator Console?
ANSWER: ASM 7.0 build 300 (or later) provides a user interface to launch ASM 6.0 Web Console.
User has to manually specify the IP address of ASM 6.0 Web Console, as ASM 7.0 cannot auto discover the
available ASM 6.0 Web Console in the network.
ASR (Automatic Server Restart)
1. Can ASM 7.0 support ASR?
ANSWER: On Altos servers that features BMC, ASM 7.0 can support ASR.
The watchdog timer of BMC will check with heartbeat in certain time interval. Once OS is crashed due to
some reasons, BMC will perform reboot, shutdown or power cycle desired.
2. How do I enable the watchdog timer if the server features BMC?
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ANSWER:
3. Can ASR recover the data or files on the server?
ANSWER: No, ASR just simply restarts the server. It cannot protect the data or files on the server.
Chassis
1. How can I get Chassis status for Altos G5350? It is always “This information is not available” in Chassis
function.
ANSWER: Altos G5350 does not support chassis status monitoring feature. That is why it is always “This
information is not available”.
2. Altos G5350 does not feature Service ID LED. But in ASM 7.0 build 300, there is System Identify LED
(Service ID) information in Chassis function page.
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ANSWER: At current stage, there is no way to tell BMC (Baseboard Management Controller) if the system
has the Service ID or not. (Not defined in IPMI specifcation).
So, this System identify LED information will be always available when the system is with BMC.
Document
1. When could I find the release notes of ASM 7.0?
ANSWER: You may find it in ASM 7.0 CD. Known issues and limitations have been listed in “ASM 7.0
Release_notes.htm”.
Email Alerts
1. Can ASM 7.0 send email alerts when a problem or other event occurs on a computer (for example, the
computer is running low on disk space)?
ANSWER: Yes.
2. We have a customer with some problems regarding the email alert. He has setup the email alerting system
on the ASM 7 but it doesn't seem to work. Can you tell me if there are any problems regarding this kind
of alert system or do you have any tips to enable it?
ANSWER: There is no specific setting required. Just make sure that,
a. Set correct destination of SMTP server
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b. In critical tab of the certain sensor, for example, fans, please check "Send e-mail" option.
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3. A customer can't configure the ASM 7 build 400T with the email alert in case a power supply fails or the
raid status changes to degraded.
ANSWER: In warning tab of the Storage Device, please check "Send e-mail" option.
However, the power supply of Altos G320, G520, G530, G5350 does not supply power management and
cannot be managed through ASM 7.0.
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Event Log and Trap
1. How many destinations may we set for trap in managed Altos servers?
ANSWER: There is no dedicated GUI for users to input trap destination in ASM 7.0. For Windows, users can
input trap destination into SNMP Service Properties. For Linux, please edit /etc/snmp/snmpd.conf file for
trap destination. The available amount of destination is up to OS support.
2. How large size does ASM 7.0 event log function support? Can I save event logs to a file?
ANSWER: The maximum size of event log file is 5MB.
User could copy and past the selected logs to Windows application like Notepad or Microsoft Office Excel.
Grouping Feature
1. Does ASM 7.0 support grouping function? I mean if users can select multiple systems and then execute a
desired function.
ANSWER: No, ASM 7.0 does not support grouping function. But, if users want to power off systems at the
same time, users can select multiple systems in ASM 7.0 Administrator Console and then click power off
icon in the toolbar.
Installation
1. Is there any guideline of ASM 7.0 installation in Windows?
ANSWER: Please refer to “ASM 7.0 Getting Started Guide” for detail requirements in Windows. Besides,
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for Windows 2000 users, the latest patch and service pack for OS and IE must be installed in advanced.
Some tips of ASM 7.0 Agent installation are as following:
a. Insert ASM 7.0 CD
b. Select “Local install”
c. Select “Server Install (Primary Agents)”
d. Input the password for BMC (8 characters at least)
e. Follow the step in screen to finish the installation and then reboot system
NOTE 1: Please make sure the IP address is set properly in advance
NOTE 2: Since the installation program cannot detect the features provided by the managed server, users
have to type in BMC password for going to next step
NOTE 3: For detail procedure, please refer to the document “Getting Started with Acer Server Manager”
in ASM 7.0 CDROM.
2. How do I install ASM 7.0 build 100 in Linux?
ANSWER: Please refer to “ASM 7.0 Getting Started Guide” for detail requirements in Linux environment.
Besides, be kindly informed,
1. Check “everything” in package selection for Linux installation option.
2. The Linux setup script can only execute in X Window
Then, please follow the instructions to install ASM 7.0 build 100 in Linux below.
a. Insert ASM 7.0 build 100 CDROM (EasyBUILD 7.0 Management CD)
Login as root
b. Install ASM 7.0
# mount /mnt/cdrom
# cd /mnt/cdrom/ism/Software
# ./setup
NOTE 1. ASM 7.0 build 100 only supports Altos G310 Mk2
NOTE 2: Since Altos G310 Mk2 is a non-IPMI based system, the separated installation process for sensors
related files in Linux is required.
NOTE 3: Please refer to ASM 7.0 Release Notes for lmsensor package installation procedure
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