Acer 620 User Manual

TravelMate 620 series

User’s guide

Copyright © 2001. Acer Incorporated.
All Rights Reserved.

TravelMate 620 series User’s guide
Original Issue: September 2001

Changes may be made periodically to the information in this publication without obligation
to notify any person of such revision or changes. Such changes will be incorporated in new
editions of this manual or supplementary documents and publications. This company makes
no representations or warranties, either expressed or implied, with respect to the contents
hereof and specifically disclaims the implied warranties of merchantability or fitness for a
particular purpose.

Record the model number, serial number, purchase date, and place of purchase information in
the space provided below. The serial number and model number are recorded on the label
affixed to your computer. All correspondence concerning your unit should include the serial
number, model number, and purchase information.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in
any form or by any means, electronic, mechanical, photocopy, recording, or otherwise,
without the prior written permission of Acer Incorporated.

TravelMate 620 series Notebook computer

Model number : _________________________________

Serial number: ___________________________________

Purchase date: ___________________________________

Place of purchase: ________________________________

Acer and the Acer logo are registered trademarks of Acer Incorporated. Other company's
product names or trademarks are used herein for identification purposes only and belong to
their respective companies.

First things first

We would like to thank you for making the TravelMate series of
notebook computers your choice for your mobile computing needs.
We hope you will be happy with your TravelMate as much as we
enjoyed making it for you.

Your guides

To help you use your TravelMate, we have designed a set of guides:

First off, the Just for Starters... poster helps you get
started with setting up your computer.

This User’s guide introduces you to the many ways your
computer can help you be more productive. This guide
provides clear and concise information about the computer,
so read it thoroughly.

If you ever need to print out a copy, this User’s guide is also
available in PDF (Portable Document Format). Follow these
steps:

1 Click on Start, Programs, TravelMate.
2 Click on TravelMate User’s guide.
Note: Viewing the file requires Adobe Acrobat Reader

installed. If Adobe Acrobat Reader is not installed on your
computer, clicking on TravelMate User’s guide will run the
Acrobat Reader setup program first. Follow the
instructions on the screen to complete the installation. For
instructions on how to use Adobe Acrobat Reader, access
the Help menu.

iii

A handy Hot key pocket reference card is useful for quick
glances at functional key combinations.

iv

An Online guide is your helping hand on-the-go, with easy
to access, detailed and linked information about your
computer.

To access the online guide:
1 Click on Start, Programs, TravelMate.
2 Click on TravelMate Online guide.

Lastly, there may be a Read me first sheet along with
other documents included with your package which
contain important reminders and updates. So, please read
through it.

For more information about our products, services, and support
information, please visit our Web site (global.acer.com

).

Basic care and tips for using your computer

Turning your computer on and off

To turn on the computer, simply slide and then release the power
switch on the right side of your TravelMate. See “Right view” on page
5 for the location of the power switch.

To turn the power off, do any of the following:

• Use the Windows shutdown command

For Windows 2000 and Windows Me:

Click on Start, Shut

Down..., and select Shut down; then click on OK.

- or ­For Windows XP:

Click on Start, Turn off Computer; then click

Tur n Off .

• Use the power switch

Note: You can also use the power switch to perform power
management functions. See Windows help for more information.

• Use the customized functions for power management

You can also shut down the computer by closing the display cover,
or by pressing the sleep hot key (Fn-F4). See the online guide for

details.

Note: If you cannot power off the computer normally, press and
hold the power switch for more than four seconds to shut down
the computer. If you turn off the computer and want to turn it on
again, wait at least two seconds before powering up.

Taking care of your computer

Your computer will serve you well if you take care of it.

• Do not expose the computer to direct sunlight. Do not place it

near sources of heat, such as a radiator.

• Do not expose the computer to temperatures below 0⁄C (32⁄F) or

above 50⁄C (122⁄F).

• Do not subject the computer to magnetic fields.

• Do not expose the computer to rain or moisture.

• Do not spill water or any liquid on the computer.

• Do not subject the computer to heavy shock and vibration.

• Do not expose the computer to dust and dirt.

• Never place objects on top of the computer to avoid damaging the

computer.

• Do not slam the computer display when you close it.

• Never place the computer on uneven surfaces.

v

Taking care of your AC adapter

Here are some ways to take care of your AC adapter:

• Do not connect the adapter to any other device.

• Do not step on the power cord or place heavy objects on top of it.

Carefully route the power cord and any cables away from personal
traffic.

• When unplugging the power cord, do not pull on the cord itself

but pull on the plug.

• The total ampere ratings of the equipment plugged in should not

exceed the ampere rating of the cord if you are using an extension
cord. Also, the total current rating of all equipment plugged into
a single wall outlet should not exceed the fuse rating.

vi

Taking care of your battery pack

Here are some ways to take care of your battery pack:

• Use only batteries of the same kind as replacements. Turn the

power off before removing or replacing batteries.

• Do not tamper with batteries. Keep them away from children.

• Dispose of used batteries according to local regulations. Recycle if

at all possible.

Cleaning and servicing

When cleaning the computer, follow these steps:

1 Power off the computer and remove the battery pack.
2 Disconnect the AC adapter.
3 Use a soft cloth moistened with water. Do not use liquid or

aerosol cleaners.

4 To clean the display screen, use an LCD cleaning kit.

If any of the following occurs:

• The computer has been dropped or the body has been damaged.

• Liquid has been spilled into the product.

• The computer does not operate normally.

Please refer to "Troubleshooting my computer" on page 57.

First things first iii

Your guides iii
Basic care and tips for using your computer iv

Getting to know your TravelMate 1
A TravelMate tour 3

Front view 3
Left view 4
Right view 5
Rear view 6

Bottom view 8
Features 10
Indicators 12
Using the keyboard 14

Special keys 14
Touchpad 22

Touchpad basics 22
Storage 24

Hard disk 24

AcerMedia drive 24

Using software 25
Audio 27

Adjusting the volume 27
Power management 28
Moving around with your TravelMate 29

Disconnecting from the desktop 29

Moving around 29

Taking the computer home 30

Traveling with the computer 32

Traveling internationally with the computer 32
Securing your computer 34

Using a computer security lock 34

Using the Smart Card 34

Using passwords 40

Contents

2 Customizing my computer 43
Expanding through options 45

Connectivity options 45

Upgrade options 50
Using system utilities 53

Notebook Manager 53

Launch Manager 53

BIOS Utility 55

viii

3 Troubleshooting my computer 57
Frequently-asked questions 59
Troubleshooting tips 62
Error messages 63
Requesting service 64

International Traveler’s Warranty (ITW) 64
Before you call 64

Appendix A Specifications 67

Appendix B Notices 73

Getting to know your

TravelMate

Your TravelMate computer combines high­performance, versatility, power management
features and multimedia capabilities with a
unique style and ergonomic design. Work
with unmatched productivity and reliability
with your new power computing partner.

A TravelMate tour

After setting up your computer as illustrated in the Just for
Starters... poster, let us show you around your new TravelMate

computer.

Front view

3

# Item Description

1 Display screen Also called LCD (liquid-crystal display),

displays computer output.

2 Status indicators LEDs (light-emitting diode) that turn on and

off to show the status of the computer, its
functions and components.

3 Launch keys Special keys for launching internet browser,

email program and frequently used
programs. See “Launch Keys” on page 20 for
more details.

Getting to know your TravelMate4

# Item Description

4 Touchpad Touch-sensitive pointing device which

functions like a computer mouse.

5 Click buttons (left,

center and right)

6 Infrared port Interfaces with infrared devices (e.g.,

7 Speakers Outputs sound.

8 Palmrest Comfortable support area for your hands

9 Keyboard Inputs data into your computer.

The left and right buttons function like the
left and right mouse buttons; the center
button serves as a 4-way scroll button.

infrared printer, IR-aware computer).

when you use the computer.

Left view

# Item Description

1 Hard disk bay Houses the computer's hard disk (secured by

a screw).

2 USB port Connects to Universal Serial Bus devices (e.g.,

3 PC Card eject button Ejects the PC Card from the slot.

USB mouse, USB camera).

# Item Description

4 PC Card slot Accepts one Type II 16-bit PC Card or 32-bit

CardBus PC Card.

5

5 Smart Card eject

button

6 Battery bay Houses the computer's battery pack.

7 Video capture kit

slot

8 Smart Card slot Slot for Smart Card interface with pre-boot

Ejects the Smart Card from the slot.

Accepts the video capture kit option on the
left side of the computer.

authentication system.

Right view

# Item Description

1 AcerMedia drive Houses a removable media drive module.

2 AcerMedia indicator Lights up when the AcerMedia drive is active.

3 Eject button Ejects the drive tray.

4 Emergency eject slot Ejects the drive tray when the computer is

turned off. See page 60 for more details.

5 Power switch Turns on the computer power.

Getting to know your TravelMate6

# Item Description

6 Security keylock Connects to a Kensington-compatible

computer security lock.

Note: The positions of the AcerMedia indicator, eject button and
emergency eject hole may differ depending on the optical drive
module installed.

Rear view

# Item Description

1 Power jack Connects to an AC adapter.

2 USB port Connects to Universal Serial Bus devices (e.g.,

USB mouse, USB camera).

3 S-video Connects to a television or display device

with S-video input.

4 External display

port

Connects to a display device (e.g., external
monitor, LCD projector) and displays up to

16.7 million colors and up to 1400x1050
resolution.

# Item Description

5 Expansion port Connects to I/O port replicator or EasyPort

expansion devices.

6 Parallel port Connects to a parallel device (e.g., parallel

printer).

7

7 Speaker/

Headphone-out
jack

8 Line-in jack Accepts audio line-in devices (e.g., audio CD

9 Modem jack Connects to a phone line.

10 Network jack Connects to an Ethernet 10/100-based

11 IEEE 1394 port Connects to IEEE 1394 devices.

Connects to audio line-out devices (e.g.,
speakers, headphones).

player, stereo walkman).

network.

Getting to know your TravelMate8

Bottom view

# Item Description

1 Cooling fan Helps keep the computer cool.

Note: Don’t cover or obstruct the opening
of the fan.

2 AcerMedia bay

release latch

3 AcerMedia bay Houses an AcerMedia drive module.

4 Personal

identification slot

5 Battery release latch Unlatches the battery to remove the

6 Battery bay Houses the computer's battery pack.

7Memory

compartment

Unlatches the AcerMedia drive for
removal or swapping.

Insert a business card or similar-sized
identification card to personalize your
computer.

battery pack.

Houses the computer's main memory.

# Item Description

8 Hard disk bay Houses the computer's hard disk (secured

by a screw).

9 Hard disk protector Protects the hard disk from accidental

bumps and vibration.

9

Getting to know your TravelMate10

Features

Below is a brief summary of the computer’s many features:

Performance

• Mobile Intel® Pentium® III Processor-M with 512 KB level 2 cache

featuring the new Enhanced Intel® SpeedStep™ technology

• Memory expandable up to 1 GB

• Internal removable optical drive (AcerMedia bay)

• High-capacity, Enhanced-IDE hard disk

• Li-Ion main battery pack

• Power management system with ACPI (Advanced Configuration

Power Interface)

• Smart Card interface with pre-boot authentication system for

added security

Display

• Thin-Film Transistor (TFT) liquid crystal display (LCD) displaying 16-

bit high color up to 1024 x 786 eXtended Graphics Array (XGA)
resolution for 13.3” and 14.1” and 1400 x 1050 Super eXtended
Graphics Array + (SXGA+) resolution for 15”

• 3D capabilities

• Simultaneous LCD and CRT display support

• S-video for output to a television or display device that supports S-

video input

• "Automatic LCD dim" feature that automatically decides the best

settings for your display and conserves power

• Dual display capability

Multimedia

• 16-bit high-fidelity AC’97 stereo audio with 3D sound and

wavetable synthesizer

• Built-in dual speakers

• Built-in microphone

• High-speed optical drive (AcerMedia bay)

Connectivity

• High-speed fax/data modem port

• Ethernet/Fast Ethernet port

• Fast infrared wireless communication

• USB (Universal Serial Bus) ports

• IEEE 1394 port

• Optional InviLink 802.11b wireless LAN

Human-centric design and ergonomics

• Internet 4-way scroll button

• Sleek, smooth and stylish design

• Full-sized keyboard

• Ergonomically-centered touchpad pointing device

Expansion

• One type II CardBus PC Card slot

• Upgradeable memory

• EasyPort port replicator

11

Getting to know your TravelMate12

Indicators

The computer has seven easy-to-read status icons below the display
screen.

The Power and Sleep status icons are visible even when you close the
display cover so you can see the status of the computer while the cover
is closed.

Icon Function Description

Wireless
communication

Power Lights when the computer is on.

Sleep Lights when the computer enters Standby

Media activity Lights when the floppy drive, hard disk or

Battery charge Lights when the battery is being charged.

Lights when the Wireless LAN capabilities are
enabled.

mode and blinks when it enters into or
resumes from hibernation mode.

AcerMedia drive is active.

Icon Function Description

Caps lock Lights when Caps Lock is activated.

Num lock Lights when Num Lock is activated.

13

Getting to know your TravelMate14

Using the keyboard

The full-sized keyboard includes an embedded numeric keypad,
separate cursor keys, two Windows keys and twelve function keys.

Special keys

Lock keys

The keyboard has three lock keys which you can toggle on and off.

Lock key Description

Caps Lock When Caps Lock is on, all alphabetic characters typed are in

uppercase.

Num Lock
(Fn-F11)

Scroll Lock
(Fn-F12)

When Num Lock is on, the embedded keypad is in numeric
mode. The keys function as a calculator (complete with the
arithmetic operators +, -, *, and /). Use this mode when you
need to do a lot of numeric data entry. A better solution
would be to connect an external keypad.

When Scroll Lock is on, the screen moves one line up or down
when you press the up or down arrow keys respectively.
Scroll Lock does not work with some applications.

15

Embedded numeric keypad

The embedded numeric keypad functions like a desktop numeric
keypad. It is indicated by small characters located on the upper right
corner of the keycaps. To simplify the keyboard legend, cursor-control
key symbols are not printed on the keys.

Desired access Num lock on Num lock off

Number keys on
embedded keypad

Cursor-control keys
on embedded
keypad

Main keyboard keys Hold Fn while typing letters

Note: If an external keyboard or keypad is connected to the
computer, the Num Lock feature automatically shifts from the
internal keyboard to the external keyboard or keypad.

Type numbers in a normal
manner.

Hold Shift while using
cursor-control keys.

on embedded keypad.

Hold Fn while using
cursor-control keys.

Type the letters in a
normal manner.

Getting to know your TravelMate16

Windows keys

The keyboard has two keys that perform Windows-specific functions.

Key Description

Windows logo
key



Application key Opens a context menu (same as a right-click).

Start button. Combinations with this key perform
shortcut functions. Below are a few examples:

+ Tab (Activates next taskbar button)



+ E (Explores My Computer)



+ F (Finds Document)



+ M (Minimizes All)



Shift +  + M (Undoes Minimize All)

+ R (Displays the Run... dialog box)



Hot keys

The computer employs hot keys or key combinations to access most of
the computer’s controls like screen brightness, volume output and the
BIOS Utility.

To activate hot keys, press and hold the Fn key before pressing the
other key in the hot key combination.

Hot key Icon Function Description

Fn-F1 Hot key help Displays help on hot keys.

Fn-F2 Setup Accesses the computer’s

configuration utility.

17

Fn-F3 Power

management
scheme toggle

Fn-F4 Sleep Puts the computer in Sleep

Fn-F5 Display toggle Switches display output

Fn-F6 Screen blank Turns the display screen

Switches the power
management scheme used by
the computer (function
available if supported by
operating system).

See “Power management” on
page 28.

mode.
See “Power management” on

page 28.

between the display screen,
external monitor (if
connected) and both the
display screen and external
monitor.

backlight off to save power.
Press any key to return.

Getting to know your TravelMate18

Hot key Icon Function Description

Fn-F7 Touchpad toggle Turns the internal touchpad

on and off.

Fn-F8 Speaker toggle Turns the speakers on and off.

Fn-↑ Volume up Increases the speaker volume.

Fn-↓ Volume down Decreases the speaker

volume.

Fn-→ Brightness up Increases the screen

Fn-

←

Brightness down Decreases the screen

brightness.

brightness.

The Euro symbol

If your keyboard layout is set to United States-International or United
Kingdom or if you have a keyboard with a European layout, you can
type the Euro symbol on your keyboard.

Note for US keyboard users: The keyboard layout is set when
you first set up Windows. For the Euro symbol to work, the
keyboard layout has to be set to United States-International.

To verify the keyboard type in Windows Millennium Edition and
Windows 2000, follow the steps below:

1 Click on Start, Settings, Control Panel.
2 Double-click on Keyboard.
3 Click on the Language tab.
4 Verify that the keyboard layout used for "En English (United

States)" is set to United States-International.
If not, select and click on Properties; then select United States-

International and click on OK.

5 Click on OK.

To verify the keyboard type in Windows XP, follow the steps below:
1 Click on Start, Control Panel.
2 Double-click on Regional and Language Options.
3 Click on the Language tab and click on Details.
4 Verify that the keyboard layout used for "En English (United

States)" is set to United States-International.
If not, select and click on ADD; then select United States-

International and click on OK.

5 Click on OK.

19

To type the Euro symbol:
1 Locate the Euro symbol on your keyboard.
2 Open a text editor or word processor.
3 Hold Alt Gr and press the Euro symbol.

Note: Some fonts and software do not support the Euro symbol.
Please refer to www.microsoft.com/typography/faq/faq12.htm
more information.

for

Getting to know your TravelMate20

Launch Keys

Located at the top of the keyboard are five buttons. These buttons are
called launch keys. They are designated as P1, P2, P3, mail button and
Web browser button.

Note: To the left of these five launch keys is the wireless
communication button. For more information on this feature,
please refer to the wireless communication manual.

Launch key Default application

P1 User-programmable

P2 User-programmable

P3 Multimedia application

Mail Email application. The LED of the mail button will

flash when the user has incoming email.

Web browser Internet browser application

21

Email checking function

When you first start up your system, a Mail Checking dialog box will be
displayed. In this dialog box, you have the option to launch the
program at startup or not, set the time for mail checking, etc. If you
already have an email account, you can fill in the Mail Properties in the
dialog box.

The Mail Server is the server name where you get your email, for
example: [e-mail], the Mail Server is hotmail.com.

Aside from the email checking function, there is a mail button that is
used to launch the email application. It is located above the keyboard
right below the LCD. The LED of the mail button will flash when the
user has received an incoming email.

You can also access the Mail Checking dialog box by clicking on Start,
Programs, Launch Manager, then click on E-Mail checking setting.

Getting to know your TravelMate22

Touchpad

The built-in touchpad is a pointing device that senses movement on its
surface. This means the cursor responds as you move your finger on
the surface of the touchpad. The central location on the palmrest
provides optimum comfort and support.

Note: When using an external USB mouse, you can press Fn-F7 to
disable the touchpad.

Touchpad basics

The following items teach you how to use the touchpad:

• Move your finger across the touchpad to move the cursor.

• Press the left (1) and right (3) buttons located on the edge of the

touchpad to do selection and execution functions. These two
buttons are similar to the left and right buttons on a mouse.
Tapping on the touchpad produces similar results.

• Use the 4-way scroll (2) button (top/bottom/left and right) to scroll

a page up, down, left or right. This button mimics your cursor
pressing on the vertical and horizontal scroll bars of Windows
applications.

23

Function Left button

Execute Click twice

quickly

Select Click once Tap once

Drag Click and

hold, then
use finger to
drag the
cursor on the
touchpad

Access
context
menu

Scroll Click and

Right
button

Click
once

Center
buttons

hold the
button in
the desired
direction
(up/down/
left/right)

Tap

Tap twice (at the
same speed as
double-clicking a
mouse button)

Tap twice (at the
same speed as
double-clicking a
mouse button)
then hold finger
to the touchpad
on the second tap
and drag the
cursor

Note: Keep your fingers dry and clean when using the touchpad.
Also keep the touchpad dry and clean. The touchpad is sensitive
to finger movements. Hence, the lighter the touch, the better the
response. Tapping harder will not increase the touchpad’s
responsiveness.

Getting to know your TravelMate24

Storage

This computer supplies you with the following media storage:

• High-capacity Enhanced-IDE hard disk

• AcerMedia drive

Hard disk

The high-capacity hard disk is the answer to your storage needs. This is
where your programs and data are stored.

AcerMedia drive

The AcerMedia bay accepts a wide variety of optional media drive
modules for use with your computer. These optional items include:

• CD-ROM drive

• DVD-ROM drive

• DVD/CD-RW drive

• Second hard disk drive

• Floppy disk drive

Note: To swap AcerMedia drive modules, see “Swapping
AcerMedia drive modules” on page 52

Ejecting the optical (CD or DVD) drive tray

To eject the optical drive tray when the computer is turned on, press
the drive eject button.

When the power is off, you can eject the drive tray using the
emergency eject hole. See page 60.

Using software

Playing DVD movies

25

When the DVD-ROM drive module is installed in the AcerMedia bay,
you can play DVD movies on your computer.

1 Eject the DVD tray and insert a DVD movie disc; then close the DVD

tray.

Important! When you launch the DVD player for the first time,
the program asks you to input the region code. DVD discs are
divided into 6 regions. Once your DVD drive is set to a region
code, it will play DVD discs of that region only. You can set the
region code a maximum of five times (including the first time),
after which the last region code set will remain permanent.
Recovering your hard disk does not reset the number of times the
region code has been set. Refer to the table below for DVD movie
region code information.

Getting to know your TravelMate26

2 The DVD movie will automatically play after a few seconds.

Region code Country or region

1 U.S.A., Canada

2 Europe, Middle East, South Africa, Japan

3 Southeast Asia, Taiwan, Korea (South)

4 Latin America, Australia, New Zealand

5 Former U.S.S.R., parts of Africa, India

6 People's Republic of China

Note: To change the region code, insert a DVD movie of a
different region into the DVD-ROM drive. Please refer to the
online help for more information.

27

Audio

The computer comes with 16-bit high-fidelity AC’97 stereo audio, and
includes a built-in sensitive microphone and dual stereo speakers.

There are audio ports on the rear of the computer. See “Rear view” on
page 6 for more information on connecting external audio devices.

Adjusting the volume

Adjusting the volume on the computer is as easy as pressing some
buttons. See “Hot keys” on page 16 for more informations on
adjusting the speaker volume.

Getting to know your TravelMate28

Power management

This computer has a built-in power management unit that monitors
system activity. System activity refers to any activity involving one or
more of the following devices: keyboard, mouse, floppy drive, hard
disk, peripherals connected to the serial and parallel ports, and video
memory. If no activity is detected for a period of time (called an
inactivity timeout), the computer stops some or all of these devices in
order to conserve energy.

This computer employs a power management scheme that supports
ACPI (Advanced Configuration and Power Interface), which allows for
maximum power conservation and maximum performance at the same
time. Windows handles all power-saving chores for your computer.

Refer to your online guide for more information.

Moving around with your TravelMate

This section gives you tips and hints to consider when moving around
or traveling with your computer.

Disconnecting from the desktop

Follow these steps to disconnect your computer from external
accessories:

1 Save your work in progress.
2 Remove any media, diskette or compact disc, from the drive(s).
3 Shut down the computer.
4 Close the display cover.
5 Disconnect the cord from the AC adapter.
6 Disconnect the keyboard, pointing device, printer, external

monitor, and other external devices.

7 Disconnect the Kensington lock if you are using one to secure the

computer.

29

Moving around

“when you are just moving within short distances, for example, from
your office desk to a meeting room”

Preparing the computer

Before moving the computer, close and latch the display cover to place
it in Sleep mode. You can now safely take the computer anywhere you
go within the building. To bring the computer out of Sleep mode,
open the display.

If you are taking the computer to a client's office or a different
building, you may choose to shut down the computer:

1 Click on Start, Shut Down... or Turn off Computer (Windows

XP).

2 Select Shut down and click on OK, or select Tu rn O ff (Windows

XP).

Getting to know your TravelMate30

- or -

you can put the computer in Sleep mode by pressing Fn-F4. Then close
and latch the display.

When you are ready to use the computer again, unlatch and open the
display, and press any key. If the power indicator is off, the computer
has entered Hibernation mode and turned off. Slide and release the
power switch to turn the computer back on. Note that the computer
may enter Hibernation mode after a period of time it is in Sleep mode.
Turn the power on to wake up the computer from Hibernation mode.

What to bring to short meetings

A fully charged battery runs the computer for about 4 hours under
most circumstances. If your meeting is shorter than that, you probably
do not need to bring anything with you other than the computer.

What to bring to long meetings

If your meeting will last longer than 4 hours or if your battery is not
fully charged, you may want to bring the AC adapter with you to plug
in your computer in the meeting room.

If the meeting room does not have an electrical outlet, reduce the
drain on the battery by putting the computer in Sleep mode. Press Fn-
F4 or close the display cover whenever you are not actively using the
computer. Then tap any key or open the display to resume.

Taking the computer home

“when you are moving from your office to your home or vice versa”

Preparing the computer

After disconnecting the computer from your desktop, follow these
steps to prepare the computer for the trip home:

• Check if you have removed all media, diskettes and compact discs,

from the drive(s). Failure to remove the media can damage the
drive head.

• Pack the computer in a protective case that can prevent the

computer from sliding around and cushion it if it should fall.

31

Caution: Avoid packing items next to the top cover of the
computer. Pressure against the top cover can damage the screen

What to bring with you

Unless you already have some items at home, bring the following items
with you:

• AC adapter and power cord

• The printed user’s guide

• AcerMedia drive module(s)

Special considerations

Follow these guidelines to protect your computer while traveling to
and from work:

• Minimize the effect of temperature changes by keeping the

computer with you.

• If you need to stop for an extended period of time and cannot

bring the computer with you, leave the computer in the trunk of
the car to avoid exposing the computer to excessive heat.

• Changes in temperature and humidity can cause condensation.

Allow the computer to return to room temperature, and inspect
the screen for condensation before turning on the computer. If
the temperature change is greater than 18°F (10°C), allow the
computer to come to room temperature slowly. If possible, leave
the computer for 30 minutes in an environment with a
temperature between outside and room temperature.

Setting up a home office

If you frequently work on your computer at home, you may want to
purchase a second AC adapter for use at home. With a second AC
adapter, you can avoid transporting the extra weight to and from
home.

If you use your computer at home for significant periods of time, you
might also want to add an external keyboard, monitor, or mouse.

Getting to know your TravelMate32

Traveling with the computer

“when you are moving within a larger distance, for instance, from your
office building to a client’s office building or traveling locally”

Preparing the computer

Prepare the computer as if you were taking it home. Make sure that
the battery in the computer is charged. Airport security may require
you to turn on your computer when bringing it into the gate area.

What to bring with you

Bring the following items with you:

• AC adapter

• Spare, fully-charged battery pack(s)

• AcerMedia drive module(s)

• Additional printer driver files if you plan to use another printer

Special considerations

In addition to the guidelines for taking the computer home, follow
these guidelines to protect your computer while traveling:

• Always take the computer as carry-on luggage.

• If possible, have the computer inspected by hand. Airport security

X-ray machines are safe, but do not put the computer through a
metal detector.

• Avoid exposing floppy disks to hand-held metal detectors.

Traveling internationally with the computer

“when you are moving from country to country”

Preparing the computer

Prepare the computer as you would normally prepare it for traveling.

33

What to bring with you

Bring the following items with you:

• AC adapter

• Power cords that are appropriate for the country to which you are

traveling

• Spare, fully-charged battery packs

• AcerMedia drive module(s)

• Additional printer driver files if you plan to use another printer

• Proof of purchase, in case you need to show it to customs officials

• International Traveler’s Warranty passport

Special considerations

Follow the same special considerations as when traveling with the
computer. In addition, these tips are useful when traveling
internationally:

• When traveling in another country, check that the local AC voltage

and the AC adapter power cord specifications are compatible. If
not, purchase a power cord that is compatible with the local AC
voltage. Do not use converter kits sold for appliances to power
the computer.

• If you are using the modem, check if the modem and connector is

compatible with the telecommunications system of the country
you are traveling in.

Getting to know your TravelMate34

Securing your computer

Your computer is a valuable investment that you need to take care of.
Learn how to protect and take care of your computer.

Security features include hardware and software locks — a security
notch, Smart Card and passwords.

Using a computer security lock

A security keylock notch located on the left panel of the computer lets
you connect a Kensington-compatible computer security lock.

Wrap a computer security lock cable around an immovable object such
as a table or locked drawer handle. Insert the lock into the notch and
turn the key to secure the lock. Some keyless models are also available.

Using the Smart Card

This software includes the following components: PlatinumPAS™,
PlatinumSecure™ and PlatinumKey™. Together, they provide you with
multiple levels of security.

• PlatinumPAS implements the first security measure at the BIOS
level and runs during the BIOS routine check when a computer is
powered up or rebooting. If no Smart Card or Emergency Card is
detected, the computer will stop booting up to prevent any illegal
access to the system.

• PlatinumSecure enhances the secure logon procedure for your
Windows at the operating system level. It provides user
authentication through its encryption/decryption function using

35

the Smart Card. If your Smart Card is unavailable, you can use the
Emergency Card as a temporary replacement card.

• PlatinumKey auto-authenticate and auto cache with one-click
logons to all password-required websites (patent pending),
eliminates the overhead costs associated with memorizing and
typing user IDs and passwords when surfing the Internet with
Microsoft or Netscape web browsers.

A slot for your Smart Card is located on the left panel of the computer.
This new security feature helps you boot up your computer with all
your settings built right into your Smart Card. You don’t have to
remember your password to access your computer.

To remove the Smart Card press the Smart Card eject button (a) and
remove the Smart Card (b) as shown in the illustration below.

For more details consult your Smart Card documentation.

Getting to know your TravelMate36

Registering your Smart Card

Important! Your Acer notebook is equipped with a Smart Card
security feature that protects the computer from unauthorized
access. If you enable this feature, please make sure that your
warranty card is completed and sent back to Acer. This
information will be used by Acer service centers to confirm
ownership in case your Smart Card "key" is lost or damaged.
Registering your notebook with Acer's service center is extremely
important when replacing your lost Smart Card "key".

If you have already bypassed the Smart Card registration, please
reinstall the application as follows:

1 Insert your System CD and reinstall from it.
2 Follow the onscreen instructions.

To enable the Smart Card security feature, please refer to your Smart
Card user manual.

Running PlatinumSecure

PlatinumSecure enhances the secure logon procedure for Windows
Me, 2000 or XP at the operating system level. It provides user
authentication with an encryption/decryption function using the Smart
Card. If your Smart Card is unavailable, the Emergency Card can serve
as a temporary replacement for the Smart Card. After installation, the
PlatinumSecure icon appears on the Windows desktop. Double-click on
it or click the right mouse button, then select Open from the pop-up
menu (or launch it from the PlatinumSecret program group). From the

37

menu that appears, you can directly access three operations:
PlatinumSecure Options, Smart Card Manager, and Change Password.

PlatinumSecure Options

Click on the PlatinumSecure Options button to open the Smart Card
Options window. It provides great flexibility to meet the various
privacy protection needs of many different users.

• Disable Smart Card Authentication
When Disable PlatinumPAS is selected, the PlatinumPAS Preboot

Authentication System will be disabled.
When Disable PlatinumSecure is selected, the PlatinumSecure

Windows Logon Authentication with the Smart Card will be
disabled, which means that the protection of your PC as well as
other options under System Lock Option and Password Option

Getting to know your TravelMate38

will be disabled, too. The Smart Card password is required for this
selection.

• System Lock Option
When Lock system when the Smart Card is not in use

(default) is selected, if the Smart Card is removed, the
PlatinumSecure screensaver comes up and access to the system is
locked. When Never lock the system after bootup is selected,
there is no protection for the PC after boot up, and Password
Option is disabled.

• Password Option
When Always enter password when the Smart Card is in use

(default) is selected, the password is required whenever you need
to regain access to the system while the Smart Card is inserted.
When Auto authenticate when Smart Card is in use is
selected, no password is required. All you need to do is insert the
Smart Card.

Smart Card Manager

The Multiple user support is implemented and managed in Smart Card
Manager. Please note that five users can be registered on one PC. If
you registered as the Primary User, ONLY you can add/remove other
users. If you registered as a regular user, other registered users could
add/remove you. All registered users will be able to use the View Smart
Card users option.

Change Password

Click the Change Password button, fill in the three fields in the
Change Password dialog box, and then close the dialog box by clicking
the OK button to change the Smart Card password.

Encrypt/Decrypt

PlatinumSecure can also be used to encrypt/decrypt files except for
system files or files that are already encrypted with other applications.
Double-click on a file to automatically encrypt/decrypt it. However, if
the file is associated with an application, it will be opened with that
application instead of being encrypted. Note that the encryption is not
recursive, i.e., when you encrypt a folder, only the files immediately
under that folder are encrypted. Other files under subfolders are not.

To find the Encrypt/Decrypt commands:

39

• Right-click on the Start menu,

• Right-click on a folder or icon on your Windows desktop, or

• In Windows Explorer, right-click on a selected folder, file, or group

of files.

Running PlatinumKey

PlatinumKey provides one-click logon to all password-required
websites. With its unique Smart Card caching technology, you can
greatly extend the limited card memory size to unlimited use by
storing your private data in an encrypted file either on the Smart Card,
or on the 360 Degree Web secure website server.

Information in PlatinumKey like the one in My Info and Credit Cards,
can be transferred to other applications using the "drag-and-drop"
method: simply point the cursor to the field containing the
information, press and hold the left mouse button, then drag the
cursor to the application and drop the information there.

PlatinumKey also makes it convenient to change your password. There
is always a PWD button available, which is equivalent to the Change
Password button in PlatinumSecure.

Follow these steps to use PlatinumKey:
1 Open your browser to connect to the Internet.

Getting to know your TravelMate40

2 Double-click on the PlatinumKey icon on your Windows desktop.
3 Enter your Smart Card password and click OK.
4 If PlatinumKey is being used for the very first time, it will ask

"Would you like to link to 360 Degree Web secure website server
to backup the information on your Smart Card?" The default
answer is Yes, and it will enable you to store your information
(excluding the Credit Cards) on the 360 Degree Web secure
website server for backup purposes in case the card is lost/stolen. If
you choose No, you will only be able to save My Info, Credit Cards
and 5 Websites on your Smart Card.

5 Log in to a website where you are already registered.
6 PlatinumKey automatically stores your login data and asks for your

confirmation to automatically log you in the next time you access
the site. Click Yes and continue browsing.

7 To close PlatinumKey when you are finished browsing, right-click

on the PlatinumKey icon on your Windows taskbar and select
Close PlatinumKey.

PlatinumKey provides a list of all the logon pages that you have stored.
To go directly to any site on the list either double-click it or select it
and click the Go button. Also, you can click the View button to view
the selected website information including Web Name, User Name,
Password, and Web URL. Similarly, type the first letter(s) of a site on
the list, and the site will be searched and selected.

You can Edit and Delete the sites as well as other information, and
Save or Cancel the changes you made, by selecting the button
corresponding to each command.

Using passwords

Passwords protect your computer from unauthorized access. Setting
these passwords creates several different levels of protection for your
computer and data:

• Setup Password prevents unauthorized entry to the BIOS Utility.
Once set, you must key-in this password to gain access to the BIOS
Utility. See “BIOS Utility” on page 55 and your online guide for
more details.

• Power-on Password secures your computer against unauthorized
use. Combine the use of this password with password checkpoints
on boot-up and resume from hibernation for maximum security.

41

• Hard Disk Password protects your data by preventing

unauthorized access to your hard disk. Even if the hard disk is
removed from the computer and moved to another computer, it
cannot be accessed without the Hard Disk Password.

Important! Do not forget your Setup and Hard Disk Password! If
you forget your password, please get in touch with your dealer or
an authorized service center.

• Other passwords include Windows and screensaver passwords.

Entering passwords

When a password is set, a password prompt appears in the left-hand
corner of the display screen.

• When the Setup Password is set, the following prompt appears

when you press F2 to enter the BIOS Utility at boot-up.

Type the Setup Password and press Enter to access the BIOS Utility.

• When the Power-on Password is set, the following prompt appears

at boot-up.

Type the Power-on Password (a . symbol appears for each
character you type) and press Enter to use the computer. If you
enter the password incorrectly, an x symbol appears. Try again
and press Enter.

• When the Hard Disk Password is set, the following prompt appears

at boot-up.

Type the Hard Disk Password (a . symbol appears for each
character you type) and press Enter to use the computer. If you
enter the password incorrectly, an x symbol appears. Try again
and press Enter.

Important! You have three chances to enter a password. If you
successfully entered the password, you are presented with a
correct entry symbol.
If you fail to enter the password correctly after three tries, the
following message or symbol appears.

Slide and hold the power switch for four seconds to shut down the
computer. Then turn on the computer again, and try again. If you
fail to enter the Hard Disk Password, please contact your dealer or
an authorized service center.

Setting passwords

You can set passwords using:

• Notebook Manager

• BIOS Utility

See your online guide for more details.

Getting to know your TravelMate42

2 Customizing my

computer

After learning the basics of your TravelMate
computer, let’s get acquainted with the
advanced features of your computer. In this
chapter, you will learn how to add options,
upgrade components for better performance,
and customize your computer.

key link: accessories.acer.com

45

Expanding through options

Your TravelMate offers you a complete mobile computing experience.

Connectivity options

Ports allow you to connect peripheral devices to your computer as you
would with a desktop PC. For instructions on how to connect different
external devices to the computer, see your online guide for more
details.

Fax/data modem

Your computer have a built-in V.90 56Kbps AC’97 Link fax/data
modem.

Warning! This modem port is not compatible with digital
phone lines. Plugging this modem into a digital phone line
will damage the modem.

To use the fax/data modem port, connect a phone cable from the
modem port to a telephone jack.

Start your communications software program. See your
communications manual for instructions.

2 Customizing my computer46

Built-in network feature

The built-in network feature allows you to connect your computer to
an Ethernet-based (10/100 Mbps) network.

To use the network feature, connect an Ethernet cable from the
network jack on the rear of the computer to a network jack or hub on
your network.

Fast infrared

The computer’s fast infrared (FIR) port allows you to do wireless data
transfer with other IR-aware computers and peripherals such as PDAs
(personal digital assistants), mobile phones, and infrared printers. The
infrared port can transfer data at speeds of up to four megabits per
second (Mbps) at a distance of up to one meter.

Universal Serial Bus

The Universal Serial Bus (USB) port is a high-speed serial bus which
allows you to connect and daisy-chain USB peripherals without taking
up precious system resources. Your computer has two ports available.

47

2 Customizing my computer48

IEEE 1394 port

The computer's IEEE 1394 port allows you to connect to an IEEE 1394
supported devices like a video camera or digital camera.

See your video or digital camera's documentation for details.

PC Card slot

The type II CardBus PC Card slot found on the left side of the computer
accepts credit-card-sized cards that enhance the usability and
expandability of the computer. These cards should have a PC Card
logo on them.

PC Cards (formerly PCMCIA) are add-on cards for portable computers,
giving you expansion possibilities long afforded by desktop PCs.
Popular type III cards include flash memory, SRAM, fax/data modem,
LAN and SCSI cards. CardBus improves on the 16-bit PC card
technology by expanding the bandwidth to 32 bits.

Note: Refer to your card’s manual for details on how to install and
use the card and its functions.

Inserting a PC Card

Insert the card into the lower slot and make the proper connections
(e.g., network cable), if necessary. See your card manual for details.

Ejecting a PC Card

Before ejecting a PC Card:
1 Exit the application using the card.
2 Left-click on the PC Card icon on the taskbar and stop the card

operation.

3 Press the slot eject button to pop out the eject button (a); then

press it again to eject the card (b).

49

2 Customizing my computer50

Port expansion devices

Two types of expansion devices are available for your computer:

• I/O replicator - adds serial port and parallel port connections to
your computer.

• EasyPort - adds a host of ports for your computer, and allows you
to connect and disconnect peripherals from your computer in one
quick step.

See your dealer for more information.

Upgrade options

Your computer delivers superior power and performance. However,
some users and the applications they use may demand more. This
computer allows you to upgrade key components when you need
increased performance.

Note: Contact your authorized dealer if you decide to perform a
key component upgrade.

Memory upgrade

Memory is expandable to 1 GB, employing 128/256/512-MB industry
standard soDIMMs (Small Outline Dual Inline Memory Modules). The
computer supports SDRAM (Synchronous Dynamic Random Access
Memory).

There are two memory slots on your computer, one of which is
occupied by standard memory. You can upgrade memory by installing
a memory module into the available slot, or replacing the standard
memory with a higher-capacity memory module.

Installing memory

Follow these steps to install memory:
1 Turn off the computer, unplug the AC adapter (if connected) and

remove the battery pack. Then turn the computer over to access
its base.

51

2 Remove the screws from the memory cover (a); then lift up and

remove the memory cover (b).

3 Insert the memory module diagonally into the slot (a), then gently

press it down (b) until it clicks into place.

4 Replace the memory cover and secure it with the screw.
5 Reinstall the battery pack, and reconnect the AC adapter.
6 Turn on the computer.

The computer automatically detects and reconfigures the total
memory size.

2 Customizing my computer52

Swapping AcerMedia drive modules

Note: The floppy and the hard disk drive modules are not hot­swappable. You have to turn off your computer before you can
swap the modules.

You can swap the AcerMedia drive with any optional AcerMedia
modules. First slide the AcerMedia release latch as shown in the
illustration (a). Then remove the optical drive from the AcerMedia bay
(b).

Then insert the optional AcerMedia module into the AcerMedia bay
until the it click into place.

Using system utilities

Notebook Manager

The computer has a built-in system setup program called Notebook
Manager. The Windows-based Notebook Manager allows you to set
passwords, the startup sequence of the drives, and power
management settings. It also shows current hardware configurations.

To start the Notebook Manager, press Fn-F2 or follow these steps:
1 Click on Start, Programs, then Notebook Manager.
2 Select the Notebook Manager application to run the program.

Click on Help for more information.

53

Launch Manager

Launch Manager allows you to set the five launch keys located above
the keyboard. See “Launch Keys” on page 18 for the location of the
launch key.

2 Customizing my computer54

You can access the Launch Manager by clicking on Start, Programs,
and then Launch Manager to start the application.

Launch Manager and 802.11b Wireless LAN

Note: For models with 802.11b Wireless LAN only.

By default, the 802.11b wireless LAN is set to “Always On”. You can

manually switch off the 802.11b wireless LAN by pressing the
button. Manually turning off 802.11b wireless LAN does not change

this default setting which is re-enabled when you restart your
computer. You have to use the Launch Manager to set it to “Always
Off”, so that when you turn on your computer, 802.11b wireless LAN
will be off.

55

In Windows 2000 and XP, only the administrator can change the

setting in the Launch Manager. For all other users, press the
button, then wait for the following dialog box to display.

Read this note and click on OK.

Read the instructions on how to turn off 802.11b wireless LAN and click
on OK.

BIOS Utility

The BIOS Utility is a hardware configuration program built into your
computer’s BIOS (basic input/output system).

Your computer is already properly configured and optimized, and you
do not need to run this utility. However, if you encounter
configuration problems, you may need to run it.

2 Customizing my computer56

To activate the BIOS Utility, press F2 during the POST (power-on self­test) while the TravelMate logo is being displayed. See your online
guide for more information.

3 Troubleshooting my

computer

This chapter instructs you on how to deal with
common system problems. Read it before
calling a technician if a problem occurs.
Solutions to more serious problems require
opening up the computer. Do not attempt to
open the computer by yourself. Contact your
dealer or an authorized service center for
assistance.

key link: www.acersupport.com

59

Frequently-asked questions

The following is a list of possible situations that may arise during the
use of your computer. Easy answers and solutions are provided for
each one.

I slid the power switch and opened the display, but the computer does
not start or boot-up.

Look at the Power indicator:

• If it is not lit, no power is being applied to the computer. Check

the following:

• If you are running on battery power, it may be low and unable

to power the computer. Connect the AC adapter to recharge
the battery pack.

• Make sure that the AC adapter is plugged in properly to the

computer and to the power outlet.

• If it is lit, check the following:

• If the Sleep indicator is lit, the computer is in Sleep mode.

Press any key or tap on the touchpad to resume.

• Is a non-bootable (non-system) diskette in the floppy drive?

Remove or replace it with a system diskette and press Ctrl-Alt-
Del to restart the system.

• The operating system files may be damaged or missing. Insert the

startup disk you created during Windows setup into the floppy
drive and press Ctrl-Alt-Del to restart the system. This will
diagnose your system and make necessary fixes.

Nothing appears on the screen.

The computer’s power management system automatically blanks the
screen to save power. Press any key to turn the display back on.

If pressing a key does not turn the display back on, two things might
be the cause:

• The brightness level might be too low. Press Fn-→ (increase) and

Fn-← (decrease) to adjust the brightness level.

• The display device might be set to an external monitor. Press the

display toggle hot key Fn-F5 to toggle the display back to the
computer.

3 Troubleshooting my computer60

Image is not full-screen.

The computer display has a native resolution of 1024 x 768 (XGA) for
the 13.3” and 14.1” and 1400 x 1050 (SXGA+) for the 15.0”. If you set
the resolution lower than this, the screen expands to fill the computer
display. Right-click on your Windows desktop and select Properties to
bring up the Display Properties dialog box. Then click on the
Settings tab to make sure that the resolution is set to the appropriate
resolution. Resolutions lower than the specified resolution are not
full-screen on the computer or on an external monitor.

No audio is heard from the computer.

Check the following:

• The volume may be muted. In Windows, look at the volume
control (speaker) icon on the taskbar. If it is crossed-out, click on
the icon and deselect the Mute option.

• The speakers may be turned off. Press Fn-F8 to turn the speakers
on (this hot key also turns the speakers off).

• The volume level may be too low. In Windows, look at the volume
control icon on the taskbar. You can also use the volume control
buttons to adjust the volume. See “Hot keys” on page 16 for more
detail.

• If headphones, earphones or external speakers are connected to
the line-out port on the computer’s rear panel, the internal
speakers automatically turn off.

I want to eject the optical drive tray without turning on the power. I
cannot eject the optical drive tray.

There is a mechanical eject button on the optical drive. Simply insert
the tip of a pen or paperclip and push to eject the tray.

61

The keyboard does not respond.

Try attaching an external keyboard to the USB connector on the rear of
the computer. If it works, contact your dealer or an authorized service
center as the internal keyboard cable may be loose.

The infrared port does not work.

Check the following:

• Make sure that the infrared ports of the two devices are facing

each other (+/- 15 degrees) a maximum of 1 meter apart.

• Make sure there is a clear path between the two infrared ports.

Nothing should be blocking the ports.

• Make sure you have the appropriate software running on both

devices (for file transfers) or you have the appropriate drivers (for
printing to an infrared printer).

• During the POST, press F2 to access the BIOS Utility and verify that

the infrared port is enabled.

• Make sure both devices are IrDA-compliant.

The printer does not work.

Check the following:

• Make sure that the printer is connected to a power outlet and that

it is turned on.

• Make sure that the printer cable is connected securely to the

computer’s parallel port and the corresponding port on the
printer.

• During POST, press F2 to access the BIOS Utility and verify that the

parallel port is enabled.

I want to set up my location to use the internal modem.

To properly use your communications software (e.g., HyperTerminal),
you need to set up your location:

1 Click on Start, Settings, Control Panel.
2 Double-click on Modems.
3 Click on Dialing Properties and begin setting up your location.

Refer to the Windows manual.

3 Troubleshooting my computer62

Troubleshooting tips

This notebook computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see
“Error messages” on page 63. If the problem cannot be resolved,
contact your dealer. See “Requesting service” on page 64.

Error messages

If you receive an error message, note the message and take the
corrective action. The following table lists the error messages in
alphabetical order together with the recommended course of action.

Error Messages Corrective Action

CMOS Battery Bad Contact your dealer or an authorized service

center.

CMOS Checksum Error Contact your dealer or an authorized service

center.

Disk Boot Failure Insert a system (bootable) diskette into the floppy

drive (A:), then press Enter to reboot.

63

Equipment
Configuration Error

Hard Disk 0 Error Contact your dealer or an authorized service

Hard Disk 0 Extended
Typ e Error

I/O Parity Error Contact your dealer or an authorized service

Keyboard Error or No
Keyboard Connected

Keyboard Interface
Error

Memory Size Mismatch Press F2 (during POST) to enter the BIOS Utility;

Press F2 (during POST) to enter the BIOS Utility;
then press Esc to exit and reconfigure the
computer.

center.

Contact your dealer or an authorized service
center.

center.

Contact your dealer or an authorized service
center.

Contact your dealer or an authorized service
center.

then press Esc to exit and reconfigure the
computer.

If you still encounter problems after going through the corrective
measures, please contact your dealer or an authorized service center
for assistance. Some problems may be solved using the BIOS Utility.

3 Troubleshooting my computer64

Requesting service

International Traveler’s Warranty (ITW)

Your computer is backed by an International Traveler’s Warranty (ITW)
that gives you security and peace of mind when traveling. Our
worldwide network of service centers are there to give you a helping
hand.

An ITW passport comes with your computer. This passport contains all
you need to know about the ITW program. A list of available,
authorized service centers is in this handy booklet. Read this passport
thoroughly.

Always have your ITW passport on hand, especially when you travel to
receive the benefits from our support centers. Place your proof-of­purchase in the flap located inside the front cover of the ITW passport.

If the country you are traveling in does not have an Acer-authorized
ITW service site, you can still get in contact with our offices worldwide.

There are two ways to access Acer for technical support and
information:

• Internet service worldwide (www.acersupport.com

• Technical support numbers in various countries

)

You can view a list of technical support numbers by following these
steps:

1 Click on Start, Settings, Control Panel.
2 Double-click on System.
3 Click on the Support Information button.

Before you call

Please have the following information available when you call Acer for
online service, and please be at your computer when you call. With
your support, we can reduce the amount of time a call takes and help
solve your problems efficiently.

If there are error messages or beeps reported by your computer, write
them down as they appear on the screen (or the number and sequence
in the case of beeps).

You are required to provide the following information:

Name:________________________________________

Address:______________________________________

______________________________________________

Telephone number:____________________________

Machine and model type:_______________________

Serial number:_________________________________

Date of purchase:______________________________

65

3 Troubleshooting my computer66

Appendix A

Specifications

This appendix lists the general specifications
of your computer.

69

Microprocessor

• Mobile Intel® Pentium® III Processor-M with 512 KB level 2 cache

featuring the new Enhanced Intel® SpeedStep™ technology

Memory

• Main memory expandable to 1 GB

• Dual 144-pin soDIMM sockets

• PC-133 SDRAM (Synchronous Dynamic Random Access Memory)

support

• 512 KB Flash ROM BIOS

Data storage

• One high-capacity, Enhanced-IDE hard disk

• One 5.25-inch internal removable optical drive (AcerMedia bay)

Display and video

• Thin-Film Transistor (TFT) liquid crystal display (LCD) displaying 16-

bit high color up to 1024 x 786 eXtended Graphics Array (XGA)
resolution for 13.3” and 14.1” and 1400 x 1050 Super eXtended
Graphics Array + (SXGA+) resolution for 15”

• 4X AGP bus with 3D acceleration

• Simultaneous LCD and CRT display support

• Dual display capability

• S-video for output to a television or display device that supports S-

video input

• "Automatic LCD dim" feature that automatically decides the best

settings for your display and conserves power

Audio

• 16-bit AC’97 stereo audio with built-in wavetable synthesizer

• Dual speakers and microphone

• Separate audio ports for headphone-out, line-in and microphone-

in devices

Keyboard and pointing device

• 84-/85-/88-key Windows keyboard

Appendix A Specifications70

• Ergonomically-centered touchpad pointing device with 4-way
scroll button

I/O ports

• One type II CardBus PC Card slot

• One RJ-45 jack (Ethernet 10/100)

• One RJ-11 phone jack (V.90)

• One DC-in jack

• One parallel port (ECP/EPP)

• One external monitor port

• One speaker/headphone-out jack (3.5mm mini jack)

• One audio line-in jack (3.5mm mini jack)

• Two USB ports

• One FIR port (IrDA)

• One expansion connector

• One Smart Card slot

Weight and dimensions

• 2.67 kg (5.9 lbs) with battery and optical drive

• 323 (W) x 265 (D) x 35 (H) mm

Environment

• Tem perature

• Operating: 5°C ~ 35°C

• Non-operating: -20°C ~ 65°C

• Humidity (non-condensing)

• Operating: 20% ~ 80% RH

• Non-operating: 20% ~ 80% RH

System

• ACPI support

• DMI 2.0-compliant

• Microsoft Windows operating system

Power

• Battery pack

• 3820-4000 mAH Li-Ion battery pack

• 1-hour rapid charge/2.5-hour charge-in-use

• AC adapter

• 70-Watt (Model= ADP-65DB rev.B)

• Auto sensing 100~240Vac, 47~63Hz

Options

• 128/256/512-MB memory upgrade modules

• Additional Li-Ion battery pack

• Additional AC adapter

• DVD/CD-RW module (includes DVD playback software)

• EasyPort port replicator

• External battery charger

• InviLink 802.11b wireless LAN PC card

• Secondary hard drive

• Floppy drive module (AcerMedia bay)

• USB floppy drive

• DVD-CD/RW combo drive

71

Appendix A Specifications72

Appendix B

Notices

This appendix lists the general notices of your
computer.

75

FCC notice

This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This device generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular
installation. If this device does cause harmful interference to radio or television
reception, which can be determined by turning the device off and on, the user
is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the device and receiver

• Connect the device into an outlet on a circuit different from that to which

the receiver is connected

• Consult the dealer or an experienced radio/television technician for help

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables
to maintain compliance with FCC regulations.

Notice: Peripheral devices

Only peripherals (input/output devices, terminals, printers, etc.) certified to
comply with the Class B limits may be attached to this equipment. Operation
with non-certified peripherals is likely to result in interference to radio and TV
reception.

Caution

Changes or modifications not expressly approved by the manufacturer could
void the user’s authority, which is granted by the Federal Communications
Commission, to operate this computer.

Use conditions

This part complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.

Appendix B Notices76

Notice: Canadian users

This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.

Remarque à l’intention des utilisateurs canadiens

Cet appareil numérique de la classe B respected toutes les exigences du
Règlement sur le matériel brouilleur du Canada.

Modem notices

FCC

This equipment complies with Part 68 of the FCC rules. Located on the bottom
side of the modem is a label that contains, among other information, the FCC
Registration Number and Ringer Equivalence Number (REN) for this equipment.
Upon request, you must provide this information to your telephone company.

If your telephone equipment causes harm to the telephone network, the
telephone company may discontinue your service temporarily. If possible, they
will notify you in advance. But, if advance notice is not practical, you will be
notified as soon as possible. You will also be informed of your right to file a
complaint with the FCC.

Your telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the proper functioning of your
equipment. If they do, you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service.

If this equipment should fail to operate properly, disconnect the equipment
from the phone line to determine if it is causing the problem. If the problem is
with the equipment, discontinue use and contact your dealer or vendor.

CTR 21

This equipment has been approved [Council Decision 98/482/EC - “CTR 21”] for
pan-European single terminal connection to the Public Switched Telephone
Network (PSTN). However, due to differences between the individual PSTNs
provided in different countries, the approval does not, of itself, give an
unconditional assurance of successful operation on every PSTN termination
point. In the event of problems, you should contact your equipment supplier in
the first instance.

Important safety instructions

Read these instructions carefully. Save these instructions for future reference.

77

1 Follow all warnings and instructions marked on the product.
2 Unplug this product from the wall outlet before cleaning. Do not use

liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

3 Do not use this product near water.
4 Do not place this product on an unstable cart, stand, or table. The product

may fall, causing serious damage to the product.

5 Slots and openings in the cabinet and the back or bottom are provided for

ventilation; to ensure reliable operation of the product and to protect it
from overheating, these openings must not be blocked or covered. The
openings should never be blocked by placing the product on a bed, sofa,
rug, or other similar surface. This product should never be placed near or
over a radiator or heat register, or in a built-in installation unless proper
ventilation is provided.

6 This product should be operated from the type of power indicated on the

marking label. If you are not sure of the type of power available, consult
your dealer or local power company.

7 Do not allow anything to rest on the power cord. Do not locate this

product where persons will walk on the cord.

8 If an extension cord is used with this product, make sure that the total

ampere rating of the equipment plugged into the extension cord does not
exceed the extension cord ampere rating. Also, make sure that the total
rating of all products plugged into the wall outlet does not exceed the fuse
rating.

9 Never push objects of any kind into this product through cabinet slots as

they may touch dangerous voltage points or short out parts that could
result in a fire or electric shock. Never spill liquid of any kind on the
product.

10 Do not attempt to service this product yourself, as opening or removing

covers may expose you to dangerous voltage points or other risks. Refer all
servicing to qualified service personnel.

11 Unplug this product from the wall outlet and refer servicing to qualified

service personnel under the following conditions:

a When the power cord or plug is damaged or frayed
b If liquid has been spilled into the product
c If the product has been exposed to rain or water
d If the product does not operate normally when the operating

instructions are followed. Adjust only those controls that are covered
by the operating instructions since improper adjustment of other

Appendix B Notices78

controls may result in damage and will often require extensive work
by a qualified technician to restore the product to normal condition.

e If the product has been dropped or the cabinet has been damaged
f If the product exhibits a distinct change in performance, indicating a

need for service.

12 Replace the battery with the same type as the product's battery we

recommend. Use of another battery may present a risk of fire or explosion.
Refer battery replacement to a qualified serviceman.

13 Warning! Batteries may explode if not handled properly. Do not

disassemble or dispose of them in fire. Keep them away from children and
dispose of used batteries promptly.

14 Use only the proper type of power supply cord set (provided in your

accessories box) for this unit. It should be a detachable type: UL listed/CSA
certified, type SPT-2, rated 7A 125V minimum, VDE approved or its
equivalent. Maximum length is 15 feet (4.6 meters).

Laser compliance statement

The CD or DVD drive used with this computer is a laser product. The CD or DVD
drive’s classification label (shown below) is located on the drive.

CLASS 1 LASER PRODUCT
CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO
BEAM.

APPAREIL A LASER DE CLASSE 1 PRODUIT
LASERATTENTION: RADIATION DU FAISCEAU LASER INVISIBLE EN CAS
D’OUVERTURE. EVITTER TOUTE EXPOSITION AUX RAYONS.

LUOKAN 1 LASERLAITE LASER KLASSE 1
VORSICHT: UNSICHTBARE LASERSTRAHLUNG, WENN ABDECKUNG GEÖFFNET
NICHT DEM STRAHLL AUSSETZEN

PRODUCTO LÁSER DE LA CLASE I
ADVERTENCIA: RADIACIÓN LÁSER INVISIBLE AL SER ABIERTO. EVITE
EXPONERSE A LOS RAYOS.

ADVARSEL: LASERSTRÅLING VEDÅBNING SE IKKE IND I STRÅLEN.

VARO! LAVATTAESSA OLET ALTTINA LASERSÅTEILYLLE.
VARNIN G: LASERSTRÅLNING NÅR DENNA DEL ÅR ÖPPNAD ÅLÅ TUIJOTA
SÅTEESEENSTIRRA EJ IN I STRÅLEN

VARNIN G: LASERSTRÅLNING NAR DENNA DEL ÅR ÖPPNADSTIRRA EJ IN I
STRÅLEN

ADVARSEL: LASERSTRÅLING NAR DEKSEL ÅPNESSTIRR IKKE INN I STRÅLEN

79

Lithium battery statement

CAUTION

Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer’s instructions.

ADVARSEL!
Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun
ske med batteri af samme fabrikat og type. Léver det brugte batteri tilbage til
leverandøren.

ADVARSEL
Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller
en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i
henhold til fabrikantens instruksjoner.

VARNING

Explosionsfara vid felaktigt batteribyte. Anvãnd samma batterityp eller en
ekvivalent typ som rekommenderas av apparattillverkaren. Kassera anvãnt
batteri enligt fabrikantens instruktion.

VAROITUS

Päristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo
ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo
valmistajan ohjeiden mukaisesti.

VORSICHT!
Explosionsgefahr bei unsachgemäßen Austausch der Batterie Ersatz nur durch
denselben oder einem vom Hersteller empfohlenem ähnlichen Typ. Entsorgung
gebrauchter Batterien nach Angaben des Herstellers.

Year 2000 compliance statement

The TravelMate 620 series notebook computer carries the "Hardware NSTL
Tested Year 2000 Compliant" logo, which certifies that this model has been
tested by NSTL using the YMark2000 test, and has been found to meet NSTL's
standards for Year 2000 hardware compliance.

For more details, check the Acer Year 2000 Resource Center Web site
(global.acer.com/service/pcy2000.html

)

Appendix B Notices80

Macrovision copyright protection notice

This product incorporates copyright protection technology that is protected by
method claims of certain U.S. patents and other intellectual property rights
owned by Macrovision Corporation and other rights owners. Use of this
copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only
unless otherwise authorized by Macrovision Corporation. Reverse engineering
or disassembly is prohibited.

Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, 4,819,098, and
4,907,093 licensed for limited viewing uses only.

Index

A

AC adapter

caring for v
AcerMedia drive 24
audio 27

adjusting the volume 27

troubleshooting 60

B

battery pack

caring for vi

charging indicator 12
BIOS utility 55
brightness

hotkeys 18

C

caps lock 14

on indicator 13
care

AC adapter v

battery pack vi

computer v
CD-ROM

ejecting 25

ejecting manually 60

troubleshooting 60
cleaning

computer vi
computer

bringing to meetings 30

caring for v

cleaning vi

disconnecting 29

features 3, 10

indicators 12

keyboards 14

moving around 29

on indicator 12

performance 10

security 34

setting up a home office 31

taking home 30

traveling internationally 32

81

traveling on local trips 32
troubleshooting 58
turning off iv
Wireless Communication indica-

tor 12

connections

network 46

connectivity options

port expansion devices 50

D

display

hotkeys 17

troubleshooting 59, 60
DVD 25
DVD movies

playing 25

E

email checking function 21
error messages 63
Euro 18

F

FAQ. See frequently-asked questions
frequently-asked questions 59
front view 3

H

hard disk 24
help

online manual iv

online services 64
Hibernation mode

hotkey 17
hotkeys 16

I

IEEE 1394 port 48
indicator lights 12
infrared 46
ITW. See warranty

K

keyboard 14

embedded numeric keypad 15

hotkeys 16

lock keys 14

troubleshooting 61

Windows keys 16

82

L

LEDs 12

M

media access

on indicator 12

memory

installing 50– 51
upgrading 50

messages

error 63

modem 45

N

network 46
Notebook Manager 53

hotkey 17

notice

DVD copyright protection 80
year 2000 compliance 79

num lock 14

on indicator 13

numeric keypad

embedded 15
num lock 15

O

online services 64
options

memory upgrade 50

P

password 40

types 40

PC Card 48

ejecting 49

inserting 49
ports 45
POST (power-on self-test) 56
printer

troubleshooting 61
problems 59

CD-ROM 60

display 59, 60

keyboard 61

printer 61

startup 59

troubleshooting 58

Q

questions

setting location for modem use

61

S

safety

CD-ROM 78
FCC notice 75
general instructions 76

modem notices 76
scroll lock 14
security

keylock 34

passwords 40

smart card 34
service

when to call vi
SmartCard 34

PlatinumKey 35

PlatinumPAS 34

PlatinumSecure 34

PlatinumSecure options 37
speakers

hotkey 18

troubleshooting 60
specifications 68
Standby mode

hotkey 17

status indicator 12
status indicators 12
storage 24

AcerMedia drive 24

hard disk 24
support

information 64

T

touchpad 22

hotkey 18

using 22– 23
travel

international flights 32

local trips 32
troubleshooting 58

tips 62

U

universal serial bus 47

83

V

view

front 4
left 4
rear 6
right 5

volume

adjusting 27

W

warranty

International Traveler’s Warran-

ty 64

Windows keys 16

84