Accutone A30 User Manual

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Printed in Hong Kong AASA30 SigmaR2007AUG

Accutone and the logo device are registered trademarks of Accutone Technologies Limited.

Amplifier

A30 SIGMA telephone amplifier

user manual & installation guide

Introduction.

table of content.

This installation guide and user manual contains the following contents:

professional call center amplifier for telephone headset.

Thank you for purchasing the Accutone A30 Sigma Telephone Amplifier. This unit is designed to be paired with an Accutone telephone headset, which you can find more information from your distribution agent, or from our website. The A30 Sigma telephone amplifier is an entirely new design from our existing models, and is tailor-made for intensive usage in call centers or large corporations. With enhanced compatibility to fit with almost all telephones in the market, and top-end acoustics for noisy environments, the A30 Sigma is the ultimate tool for professional contact agents.

Other highlight features of the A30 Sigma include: simple and direct userinterface, low-power consumption for longer battery lifetime, noisefiltering voice enhancement mode, microphone mute, headset hanger and handset selection switch...etc.

Now please spend a few moments to read through this user manual before connecting the A30 Sigma unit to your telephone. After familiarizing with the features and functions, you will surely enjoy the freedom and convenience this unique device offers you.

Any Accutone Headset

A30 Sigma

Any System Telephone

PART A

PART B

PART C

Getting Comfortable.

A.1 Understanding the Controls. A.2 Connection and Preparations.

A.2.1 connect to telephone A.2.2 connect to telephone headset A.2.3 inserting batteries A.2.4 headset hanger parts A.2.5 hanger installation part 1 A.2.6 hanger installation part 2

Begin to Operate.

B.1 Operating the Unit.

B.1.1 telephone pairing B.1.2 adjusting the microphone gain level B.1.3 adjusting the rotary volume control B.1.4 headset/handset application B.1.5 microphone mute function B.1.6 voice enhancement function B.1.7 caution in setting volume control

B.2 Troubleshooting

Accessories & Specifications.

C.1 Accessories

C.2 Specifications

getting comfortable.

understanding the controls.

Part A. Getting Comfortable

A.1 Understanding the Controls.

A.2 Connection and Preparations.

A.1

1 2 3 4 5

MAIN SWITCHES AND INTERFACE

Inlet for Headset Cable

Rotary Volume Control

Headset/Handset Application Switch

Microphone Mute On/Off Switch

Voice Enhancement On/Off Switch

Amplifier Base

Inlet for Telephone Handset Cable

Hanger Holder

Inlet for Telephone Connection Cable

Battery Compartment Door

10.

Modular Jack for Input from Telephone Unit

11.

Modular Jack for Telephone Handset

12.

Telephone Configuatrion Switch

13.

Microphone Gain Level Rotary Control

14.

Modular Jack for Telephone Headset

15.

Learning about the interface & controls.

6 10 11 12 13 14

7 15

part a. getting comfortable.

connection & preparations. connection & preparations.

Hooking all the parts together!

A.2.1 Connect to Telephone

Note that all connections jacks are located at the bottom of the unit. Flip over the amplifier, unplug the handset cord from your telephone base unit and insert it to the Modular Jack for Telephone Handset (12). Then, use the phone cord provided with RJ-11 modular plug at both ends to connect the control unit to your telephone. Plug one end of the cord to your base unit (A) and the other end to the Modular Jack for Input from Telephone Unit (11) at the back of the unit.

A.2

A.2.2 Connect to Telephone Headset

One thing you will notice right away is that A30 Amplifier comes already installed with a cable connected to the bottom of the amplifier, specifically to the Modular Jack for Telephone Headset (15). The other end of the cable is a Quick Disconnecting Cable (QD) plug, as illustrated below.

To connect to any Accutone telephone headset, disconnect the QD on your headset, and connect the top half of your headset cable to the QD cable extended from the amplifier. Please note that this quick disconnector is specially designed for users who are always on the move, by allowing users to quickly connect and disconnect to the device.

* For pairing the A30 amplifier with non-Acc utone headset, you must unplug the entire cable from the modular jack (15) and connect it with the tele phone headset’s standard modular jack. We do not recommend such pairing, as not all telephone headsets match the standard A30 configuration.

Hooking all the parts together!

part a. getting comfortable.

connection & preparations. connection & preparations.

Hooking all the parts together!

A.2.3 Inserting Batteries

Turn the Battery Compartment Door (10) counter-clockwise to remove the entire battery housing. Insert a single “C” battery with the positive pole pointing up, and with the bottom part going in first.

EJECT

counter-clockwise

Next, insert the entire battery housing back into the amplifier. Make sure you turn the housing knob clock-wise to firmly lock the compartment door.

When you find that the speaker volume is slowly reducing, you should replace new batteries.

A.2

LOCK

clockwise

A.2

A.2.4 Headset Hanger Parts

Along with your A30 amplifier, you will find the following parts for the headset hanger:

hanger

A.2.5 Hanger Installation Part 1

You should have the following assembled headset hanger.

extenders

Hooking all the parts together!

part a. getting comfortable.

connection & preparations.

begin to operate.

Hooking all the parts together!

A.2.6 Hanger Installation Part 2

Upon completion of the hanger assembly, your headset hanger should look something like the illustration on the right.

Making sure the hanger faces the front, insert the entire unit into the Hanger Holder (8), and make sure the Extender (II) portion of the hanger reaches the end of the holder holes.

HANGER

faces front

A.2

Part B. Begin to Operate

B.1 Operating the Unit.

B.2 Troubleshooting.

8 9

part a. getting comfortable.

operating the unit.

How do I use this device? What can I do with it?

B.1.1 Telephone Pairing

Different telephones have different configurations, so you need to first pair your amplifier with your telephone. The Telephone Configuration Switch (13) at the bottom of the unit allows user to effectively select a proper setting to pair with their telephone by sliding it to different positions, namely position (1-2-3).

To pair your amplifier, you need to make a call to someone. With all the cables properly connected, make sure all three buttons on top of the unit are all released. (There should not be any white line on in front of the buttons)

Put on your headset and lift up the handset to call someone, if the person on the other end cannot hear you or you cannot hear them, switch to the next position until you find the best position, but don’t hang up yet.

B.1

no white line!

part b. begin to operate.

B.1

B.1.2 Adjusting the Microphone Gain Level

While you are still online with someone on the other end, check with them your microphone gain level. Make adjustments to the Microphone Gain Level Rotary Control (14) using the screwdriver provided. Turn clockwise to increase volume, and counter-clockwise to reduce.

* You should only need to make this adjustment ONCE.

B.1.3 Adjusting the Rotary Volume Control

The Rotary Volume Control (2) located on the top of the unit allows user to adjust the volume of the headset speaker. Rolling the rotary control up will increase the volume and rolling it down will decrease it. Do not overturn the control, as high volume will cause damage to your hearing.

Increase Volume

roll upwards

Refer to Section B.1.6 for

Safety on Volume Settings.

part b. begin to operate.

How do I use this device? What can I do with it?

Increase Volume

clockwise

1110

operating the unit.

How do I use this device? What can I do with it? How do I use this device? What can I do with it?

B.1.4 Headset/Handset Application

The Headset/Handset Application Switch (3) located on the top of the unit allows user to choose between using headset or the handset of the telephone base unit. When the button is pressed down, the handset is chosen, which means the default (released) status is for headset usage.

B.1.5 Microphone Mute Function

The Microphone Mute On/Off Switch (4) allows user to place a caller on hold by pressing it down. When pressed, the caller does not hear the user, but the user can still hear the caller. To resume talk, press it again to release the mute function.

B.1

B.1.6 Voice Enhancement Function

The Voice Enhancement On/Off Switch (5) allows user to enhance a caller’s voice in a noisy environment. When pressed, the voice enhancer adjusts the signal so that the background noise of the caller is filtered out while the caller’s voice is amplified. However, the sound quality may seem to slightly decreased. Release the button to return to normal mode.

B.1.7 Caution in Setting Volume Control

Read this section carefully before your proceed to adjust any volume controls.

When adjusting either the Microphone Gain Level or the Headset Speaker Volume, do not turn to maximum level from the start. You should

first try with a lower volume settings and slowly adjust to an appropriate level. Be careful if you combine a high microphone gain level with a high speaker volume, as this may result with a high-pitched feedback noise (“squealing” sound). Such noise can cause severe damage to your hearing, and prolonged usage under such settings will damage the headset and the amplifier.

B.1

part b. begin to operate.part b. begin to operate.

1312

troubleshooting.

I can't make it work, what should I do?

B.2. Troubleshooting - First Time Installation

problem

I hooked everything up exactly as suggested, but there is still no response from my A30 Sigma unit.

My Caller cannot hear me at all or cannot hear me very well.

I hear my voice too loud and there is a squealing sound.

The other end cannot hear me well no matter which mic setting I choose.

Check to make sure you have a standard C-battery

inserted in the amplifier, as power is required. Have you selected the proper pin-alignment settings from

the configuration switch located in the bottom of the A30?

Make sure the handset button is not pressed.

If your telephone has a headset button, press the headset

button or lift up the handset from its cradle.

Try to turn the speaker volume up a bit by rotating the

rotatory volume control.

Is your headset properly connected to the amplifier, make

sure it’s plugged into the frontmost jack on the bottom of the amplifier.

If all fails, contact your local distributor for another model

of amplifier, as your telephone may not be compatible with the A30 amplifier.

Make sure the Mute button is not pressed down.

Check to see if the Microphone Volume is set too low, the

microphone volume adjustment is made from the bottom of the amplifier. It’s possible that the battery has ran out, try replacing new

batteries. Select through the microphone selector for a better

setting.

The Microphone Volume Control is set too high or the

Reception Volume Control is set too high, reduce either one or both for the perfect settings.

The A30 amplifier is designed for optimal performance for

the majority of the telephone models, but for some telephone models the microphone gain level is too low for the headset. Contact your local distributor for assistance.

items to check

B.2

part b. troubleshooting.

B.2

I can't make it work, what should I do?

B.2. Troubleshooting - Subsequent Problems

problem

Make sure all the cables are properly hooked up, especially

The device was working fine, but after a prolonged period of inactivity, it has no response when I turn it on.

During a telephone conversation, the voice transmission or reception suddenly ceased.

The caller can hear my breathing sound, and the noise is too loud.

When pressed the voice-enhancement button the caller’s voice becomes very strange.

*For problems not listed in the above section, please try to refer to FAQ:troubl eshooting section in our website - http://www.accutone.com.hk .

the patch cable connecting the amplifier with the telephone terminal. Then, check to make sure there is battery or else you

should replace new batteries. Now make sure there is signal coming from the telephone,

you can test this by selecting Handset/headset Switch to HANDSET and pick up the handset to check if there is a dial-tone. If no, then the problem is with the telephone or the network; if yes, then un-press the handset button, if there’s still no signal, then the headset has become defective. Contact your local distributor for headset replacements

Make sure you change your batteries every few months, as

mic-transmission may be affected if the power voltage is dropped to a certain level.

Even with low-battery, the amplifier will not drop any

reception signal (speaker side), so if you hear interruptions to the speaker side, make sure the headset plug is fastened, also the Quick Disconnector is firmly connected.

Telephone calls made to different systems and locations

may vary in their reception level. To reduce breathing sound, you should keep the foam windscreen attached to the microphone on your Accutone headset, or adjust the Microphone Volume according to different calls.

The Voice-Enhancement feature is used to reduce back-

ground noise from the caller. It works by flattening out the sound frequency on the loudspeaker, so it’s normal that the caller’s voice becomes “flattened”. You should be able to hear them better even in a very noisy environments.

items to check

part b. troubleshooting.

accessories & specifications.

Part C. Accessories & Specifications

C.1 Accessories.

C.2 Specifications.

C.1

Any additional information I should know?

C.1 Accessories

The A30 Sigma kit includes:

1. One set of A30 Sigma Amplifier Unit.

2. Telep hone Patch Cable with RJ-11 Modular Plugs.

3. Headset Hanger Parts (3 pieces).

4. Screwdriver Pinl.

C.2 Specifications

Standard Operating Voltage 1.5V DC Operating Current (Max) 4~5 mA (Max) Standby Current 0.01 mA Standby Mode Activation immediately if no signal Amplifier Gain - Receive 0~20 dBmV (Max)

Battery UM-2 x 1 (size "C")

FCC Registration Information to the end user

Modifications not authorized by the manufacturer may void users authority to operate this device. NOTE: This equipment has been test ed and found to comply with the limits for a Class B digital devi ce, pursuant to Part 15 of the FCC Rules. These limi ts are design ed to provide reasonable protection against harmful inte rference in a residentia l installation. This equ ipment generates , uses and can radiate radio frequency energy and, if not in stalled and used in acco rdance with the in structions, may cause harmful interference to radio comm unications. However, th ere is no guarantee that inte rference will not occur in a particular installation. If th is equipment does cause harm ful interference to radio or television receptio n, which can be determined by one or more of the following measures:

- Reorient or relocate between the equipment and receiver

- Increase the separation between the equipment and receiver

- Connect the equipment into an outlet on a ci rcuit different from that to which the receiver is connected

- Consult the dealer or an experienced radio/TV technician for help.

Trademark and Ownership

Accutone and the logo design combin ed are tradem arks or regi stered trademarks of Accu tone Technologies Limited.

- Transmit 0~14 dBmV Typic al (Max)

part c. accessories & specifications.

1716

Accutone A30 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual