In certain states it is illegal to intercept and/or record telephone calls.
In certain states and under certain circumstances it is illegal to intercept for the purposes of listening in and/or recording telephone calls. Because such
activity is not illegal in all jurisdictions and may be permitted in training and/or monitoring of personnel, this telephone system can be programmed to
permit interception and/or recording with or without warning to those on the line. Before utilizing the system for such purposes, you are advised to
consult with an attorney familiar with laws of the jurisdiction in which you utilize such feature.
Iwatsu America, Inc., its distributors, and the manufacturers responsible for this feature make no representations with respect to the legality of its use
and disclaim any liability for claims and/or damages arising from the use or misuse of this feature.
TOLL RESTRICTION
The Toll Restriction feature of the X-EO system is one method of preventing fraud (i.e., the making of unauthorized toll calls) by users of the system.
The chance of fraud may be reduced but may not be eliminated. Therefore, no expressed or implied warranty is made against fraud. Only a complete
program which includes but may not be limited to inspection of telephone call billing, use of call detail recorders and other such devices, systematic
monitoring of all telephone call activity, and implementing corrective measures can minimize the possibility of fraud.
All brand names and product names used in this manual are trademarks of their respective companies.
All rights are reserved. No part of this manual or accompanying software may be reproduced, in any form or any means, without the
permission of Iwatsu America, Inc.
This manual was written for X-EO systems with version 7.30 software. In some cases, available feature operations may differ from
those listed in this manual, depending on the hardware, software and programmed functions in your X-EO system. For more
information contact your Authorized Iwatsu Distributor.
Iwatsu America, Inc. has used its best effort to ensure that the information in this manual was accurate at the time of printing. Iwatsu
America, Inc. makes no warranty of any kind, expressed or implied, with regard to the contents of this manual. This information is
subject to change without notice.
Iwatsu America, Inc. shall not be held responsible for any representation made regarding this information by any individual.
Part Number: 108311-AB
Contents
FCC Registration and Requirements................................................................................................................ 1
X-EO System Components Overview............................................................................................................... 5
Station Port Requirements...................................................................................................................................... 8
Time Parameters..................................................................................................................................................... 8
System Numbering Plan ......................................................................................................................................... 8
X-EO Digital Telephones....................................................................................................................................... 9
Digital Multiline Telephones .......................................................................................................................... 9
MKT Digital Key Telephone.......................................................................................................................... 9
Digital Wireless Key Telephone................................................................................................................... 10
Digital Doorphones....................................................................................................................................... 10
Single Line Telephones................................................................................................................................. 10
X-EO Digital Telephone Key Functions.............................................................................................................. 11
Optional Station Equipment ................................................................................................................................. 13
Communication Link..................................................................................................................................... 13
Station Loud-Ringer/ External Speakerphone Adapter................................................................................ 13
Station Pedestals............................................................................................................................................ 13
MAIN Motherboard Interface Card.............................................................................................................. 14
CPUMEM Common Control Card............................................................................................................... 14
System Port Interface Cards ................................................................................................................................. 15
Digital Station Interface Card ....................................................................................................................... 15
Integrated Voice Mail Card .......................................................................................................................... 15
Caller ID Trunk Interface Card..................................................................................................................... 15
ISDN BRI Line Interface Card..................................................................................................................... 15
Miscellaneous Function Card........................................................................................................................ 15
System Features............................................................................................................................................... 17
ANI Alphanumeric ID.......................................................................................................................................... 17
Automatic Number Identification (ANI) Trunks ................................................................................................. 17
All Ring Hunt Group ............................................................................................................................................ 17
Caller ID Alphanumeric ID .................................................................................................................................. 18
Caller ID / ANI / DNIS Number Storage............................................................................................................. 18
Caller ID Trunks................................................................................................................................................... 19
ISDN BRI Caller Name ID .................................................................................................................................. 19
Dialed Number Identification Service Alphanumeric (DNIS)............................................................................. 19
Dialed Number Identification Service (DNIS) Trunks ........................................................................................ 20
i
Contents
Direct Inward Line................................................................................................................................................ 20
Direct Inward Line - Hunt Group......................................................................................................................... 20
Emergency 911 Service Using Area Routing....................................................................................................... 20
E-Response Help Call Feature.............................................................................................................................. 20
Flexible Station Numbering.................................................................................................................................. 20
Hunt Group Delayed Ringing............................................................................................................................... 21
Loud Bell Interface............................................................................................................................................... 21
Music On Hold ..................................................................................................................................................... 21
Personal Ringing Tones........................................................................................................................................ 22
Power Failure Backup Memory ........................................................................................................................... 22
Power Failure Backup System.............................................................................................................................. 22
Station Coaching................................................................................................................................................... 23
System Clock........................................................................................................................................................ 23
System Speed Dial................................................................................................................................................ 23
Text Messaging..................................................................................................................................................... 23
Digital Telephone Features.............................................................................................................................. 25
Alphanumeric Speed Dial By Name .................................................................................................................... 25
Abandoned Call / All Call Storage....................................................................................................................... 25
Busy Number Callback......................................................................................................................................... 27
Busy Outside Line Queuing.................................................................................................................................. 27
Call Park ............................................................................................................................................................... 28
Direct Outside Line Appearance.......................................................................................................................... 30
Direct Station Selection/Busy Lamp Field........................................................................................................... 30
Distinctive Ringing - Outside Line Calls.............................................................................................................. 30
Do Not Disturb (DND)......................................................................................................................................... 30
Extension Number Display................................................................................................................................... 31
Floating Outside Line Group Access ................................................................................................................... 32
Group Monitoring................................................................................................................................................. 33
Group Park............................................................................................................................................................ 33
Hands-Free Answerback on Intercom.................................................................................................................. 33
Hold/DND, Hold Recall Time and Hold/Quick Forward.................................................................................... 33
Hot Line................................................................................................................................................................ 33
Last Number Redial.............................................................................................................................................. 34
Master Hunt Groups ............................................................................................................................................. 34
Off-Hook Outside Line Answering ...................................................................................................................... 34
Off-Hook Outside Line Queuing .......................................................................................................................... 35
One Touch Optimized Key................................................................................................................................... 35
Outside Line Call Restriction............................................................................................................................... 35
Outside Line Pick-Up Restriction ........................................................................................................................ 35
Personal Ringing Tone ......................................................................................................................................... 35
Prime Line Access................................................................................................................................................ 35
Remote Relay Control .......................................................................................................................................... 36
Ring Muting.......................................................................................................................................................... 36
Save Number Redial............................................................................................................................................. 36
Station External Ringer Connection..................................................................................................................... 37
Station Restriction Password................................................................................................................................ 37
Station Class of Service Change........................................................................................................................... 37
Text Messaging..................................................................................................................................................... 37
Time Reminder..................................................................................................................................................... 37
Transfer (Screened/Unscreened).......................................................................................................................... 38
Transfer Off Premise ............................................................................................................................................ 38
Transfer to Guest Mailbox.................................................................................................................................... 38
Unanswered Incoming Outside Line Warning Tone............................................................................................ 38
Universal Night Answer ....................................................................................................................................... 38
Voice Mail Message............................................................................................................................................. 38
Single Line Telephone Features .....................................................................................................................41
Attendant Position Features............................................................................................................................ 43
Direct Station Selection........................................................................................................................................ 43
Night Mode........................................................................................................................................................... 44
Overflow Transfer ................................................................................................................................................ 44
System Speed Dial Registration ........................................................................................................................... 44
System Text Message Registration....................................................................................................................... 44
Integrated Voice Mail Features........................................................................................................................45
Integrated VOICE MAIL Features....................................................................................................................... 45
iv
FCC Registration and Requirements
INSTRUCTIONS TO USER
CONGRATULATIONS ....... You have selected a telephone system manufactured by Iwatsu Electric Co., Ltd. that has
been designed to provide a multitude of features with the reliability that Iwatsu products are famous for. The X-EO
Telephone System has been registered and approved by the Federal Communications Commission (FCC) for direct
connection to your local telephone service. In accordance with FCC rules and regulations regarding telephone
equipment, Iwatsu is required to make you aware of your rights and obligations regarding the use of this equipment. In
order that we may fulfill our obligations, please take a moment to carefully read the rules and regulations contained
herein that apply to you.
FCC RULES AND REGULATIONS
(1) Notification to the Local Telephone Company
The local Telephone Company may request specific information about the X-EO Telephone System before connection
can be made to the local Telephone Company lines. When requested by the Telephone Company, the following
information should be provided:
(a) The FCC Registration Number for all equipment connected to an individual line.
(b) The largest Ringer Equivalence Number (REN) for each line.
(c) Information required for compatible operation of the equipment with the Telephone Company communication
facilities.
The FCC Registration Number and Ringer Equivalence Number (REN) is printed on the equipment label located on the
common equipment cabinet of the system. The largest Ringer Equivalence Number is the sum of the Ringer
Equivalence Number (REN) of each FCC registered device that is connected to the same line. The maximum Ringer
Equivalence Number that can normally be used without causing faulty operation is 5.0. Check with your local
Telephone Company to determine the maximum Ringer Equivalence Number for the telephone lines you are using. In
order to connect registered terminal equipment to the Telephone Company lines, the terminal equipment must utilize an
FCC "standard means of connection," often referred to as a "registered jack. " The type of jack utilized on the X-EO
telephone system is identified by a USOC code number. Different code numbers are utilized for the various types of
services provided by the Telephone Company that the systems use. When requesting new telephone service, the
Telephone Company must be informed of the code number for each type of service. The X-EO system can be
configured as either a Key Telephone System - Fully Protected, or a Multi-Function (Hybrid)
System - Fully Protected. The following are the codes and registration numbers applicable to the X-EO equipment:
X-EO FCC Registration Numbers
Key Telephone System - Fully Protected BD620Q-60444-KF-E
Multi-Function (Hybrid) System BD6MLA-21244-MF-E
1
X-EO General Description
The following constitutes the other information required to be reported to the local Telephone Company when
requesting service:
CALLER ID / LOOP START TRUNK
Ringer Equivalence No...... 0.5B
Service Order Code............9.0F
Facility Interface Code.......02LS2
Registered Connection....... RJ21X
NOTE: * — NT1 required.
(2) Restrictions on the Use of Registered Telephone Equipment
FCC rules governing customer owned telephone equipment specifically exclude the use of the X-EO system on public
coin telephone (payphone) lines. The connection to party line service is subject to local state tariffs. Contact your state
public utility, public service commission, or corporate commission for more information.
(3) Incidence of Harm
If for some reason the X-EO system causes harm to the Telephone Company network, the Telephone Company will
notify you in advance that temporary discontinuance of service may be required. In the event advance notice is not
practical, the Telephone Company will notify you of the interruption of service as soon as possible. Also, the Telephone
Company will advise you of your right to file a complaint with the FCC if you believe it is necessary. The Telephone
Company may also make changes in its facilities, operations, or procedures that could affect the operation of your
system. If this occurs, the Telephone Company will provide advance notice in order for you to make the necessary
modifications to maintain uninterrupted service.
(4) Hearing-Aid Compatibility
The X-EO telephone system, utilizing telephone station equipment manufactured by Iwatsu, meets all FCC requirements
for Hearing-Aid compatibility.
(5) Instruction Regarding the Repair and Refurbishment of Registered Equipment
Only the manufacturer or its authorized agents are permitted under the FCC rules to make other than routine repairs to
registered telephone equipment. Repairs made to registered telephone equipment by unauthorized entities will void
equipment warranties as well as violate local state tariffs. Routine repairs are classified typically as lamp replacement,
fuse replacement, directory label replacement, etc. All other repairs to your X-EO telephone equipment should be
performed by Iwatsu America, Inc. When trouble is experienced on any telephone line that your system is connected to
and the trouble is causing harm to the network, the Telephone Company may request that you remove the equipment
from the telephone line(s) until the problem has been corrected. To contact Iwatsu America, Inc. for information
regarding the repair of your equipment, write or call:
IWATSU AMERICA, Inc.
70 Moonachie Avenue
Moonachie, NJ 07074
Attn: Repair Department
(6) Use of Other FCC Registered Equipment
Aside from the Ringer Equivalence reporting as explained (above), use of other FCC equipment may provide for
specific limitations depending upon the type of equipment. Check the instructions included with such equipment to
determine what the limitations are, if any, on the use of such equipment.
ISDN BRI TRUNK
Service Order Code............6.0
Facility Interface Codes.....02IS5
Registered Connection....... RJ49C
(201) 935-8580
*
2
X-EO General Description
(7) Automatic Dialers
The X-EO systems contain features that provide for the automatic dialing of outgoing calls. When programming
Emergency Numbers and (or) making test calls to Emergency Numbers:
(a) Remain on the line and briefly explain to the dispatcher the reason for the call.
(b) Perform such activities in the off-peak hours such as early morning or late evening.
(8) Toll Restriction and Optimized Routing Features
The X-EO system provides both Toll Restriction and Optimized Routing features that may be programmed in your
system. The software or programming contained in the X-EO system may be required to be upgrading to allow user
access to the network in order to recognize newly established network area codes and exchange codes as they are placed
in service. Failure to upgrade the programming or software (if required) to recognize the new codes as they are
established will restrict the user from gaining access to the network and to these codes.
(9) Radio Frequency Emissions
The X-EO Telephone System is registered with the FCC as a Class A RF Device that may radiate radio frequency
emissions. In the event that the system causes interference with another device, steps must be taken to reduce the
interference, including possible removal of the equipment. While the probability of such an event is low, consult Iwatsu
America, Inc. for further assistance if this occurs.
(10) Equal Access Requirements
This system is capable of providing users access to interstate providers of operator services through the use of equal
access codes. Failure to provide equal access capabilities is a violation of the Telephone Operator Consumer Services
Improvement Act of 1990 and Part 68 of the FCC rules.
(11) Electrical Safety Advisory
While this system is fully compliant with FCC Rules and Regulations, it is recommended that an AC surge arrestor of
the form and capacity suitable for the model of system purchased be installed in the AC outlet to which the system is
connected. Consult with your X-EO dealer as to the surge protector requirements for your system.
(12) Music-On-Hold
In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors
and Publisher, or other similar organization, if radio or TV broadcasts are transmitted through the music-on-hold feature
of the telecommunication system. Iwatsu America, Inc. hereby disclaims any liability arising out of the failure to obtain
such a license.
(13) Use of Call Recorder and VM Record
In certain states it is illegal to intercept and/or record telephone calls. In certain states and under certain circumstances it
is illegal to intercept for the purposes of listening in and/or recording telephone calls. Because such activity is not illegal
in all jurisdictions and may be permitted in training and/or monitoring of personnel, this telephone system can be
programmed to permit interception and/or recording with or without warning to those on the line. Before utilizing the
system for such purposes, you are advised to consult with an attorney familiar with laws of the jurisdiction in which you
utilize such feature. Iwatsu America, Inc., its distributors, and the manufacturers responsible for this feature make no
representations with respect to the legality of its use and disclaim any liability for claims and/or damages arising from
the use or misuse of this feature.
(14) Emergency 911
The X-EO system can be configured to use the Automatic Number Identification (ANI) of assigned telephone numbers
to identify individual station(s), group of stations, or stations located in a specified sq. ft. area, or combinations thereof.
In areas that support Enhanced 911 calls, this feature may assist the 911 Public Service Answering Point (PSAP)
operator to determine the general location of the caller.
16 Stations/Doorphones
Call Pick-up Groups: 10
CO/ICM Hunt Groups: 10
Maximum Stations per Hunt Group: 16
Paging Groups Internal: 8
Maximum Stations per Paging Group: 16
External Paging Zones: 2
Station Speed Dial: 10
System Speed Dial: 90
Maximum Digits per Speed Dial Number: 32
Speed Dial Alphanumeric ID: 10 characters
CO/Station Alphanumeric ID: 8 characters
Account Codes: 12 digits
Forced Verified Account Codes: 80
Park Orbits
Attendant/System: 10
Station: 1
Call Forwarding: 10 steps
No Answer: no limit
Station Numbering Plan: flexible
Station Text Messages: 10
System Text Messages: 90
Text Message Groups: 10
Maximum Stations per Text Message Group: 16
Station Flexible Key Patterns 13
Caller ID/ANI/DNIS Tables 100
Caller ID Information Storage 50 calls
Circuits Per Card
Digital Station Card: 4 circuits
Analog Station Ports (standard): 2 circuits
Integrated Voice Mail: 4 circuits
Caller ID Trunk Card: 2 circuits
ISDN BRI Trunk Card: 1 circuit
(2B + 1D)
Miscellaneous Function Card: 5 circuits
6
X-EO General Description
X-EO Hardware Capacities
Miscellaneous Function Ports 5
SYSTEM1 X-EO
Power Supply PWSU
Card Slots 8
Number of Ports2 45
Trunk Ports3 6
Station Ports 16
Digital Station Ports 14
Voice Mail Ports 4
Attendant Positions 1
On-premise SLTs 2
Doorphones 14
Caller ID Trunks 6
Loop Start Trunks 6
Conference Circuits 2
ISDN BRI Cards3 3
Serial Ports 2
1. This table lists the maximum quantity supported for each component type. The combined total number of ports for
each system is limited to the “Number of Ports” category of this table. The capacities listed are based on the total
number of card slots available, software restrictions and the power consumption of each component. It is
recommended to use the X-EO Power Calculator Program to determine the exact power supply required.
2. The combined number of Station, Trunk, and Miscellaneous ports may not exceed the number of ports listed in this
category.
3. The total number of trunks programmed may not exceed 6 Caller ID/Loop Start Trunks or 3 ISDN BRI Lines.
DescriptionPorts Required
12 line keys (24 line keys with 12ELK) 1
Digital Key Telephone 1
Digital Wireless Telephone 1 or shared with digital telephone
Digital Doorphone 1
Time Parameters
Hold Recall Timer ............................................0 - 255 seconds
DISA-Waiting Time .........................................0 - 255 seconds
System Numbering Plan
X-EO has a Flexible numbering plan. Default numbering is three digits. Station length can be changed to two, three, or
four digits in length.
8
X-EO General Description
X-EO Digital Telephones
There are several types of Digital Key Telephones designed to work with X-EO. Each of these telephones is
described in this section.
Digital Multiline Telephones
The Digital Multiline Telephone has a built-in speakerphone, four fixed feature keys, eight feature keys with
red LED’s and an additional 12 multipurpose keys for feature operation or outside line appearances. Twelve
multipurpose keys may be added with the addition of an key expansion module. It also includes a 2-line, 16
characters per line liquid crystal display and an incoming call indicator lamp. This display is very helpful for
using advanced features and for providing status information. The oversized indicator lamp flashes red for
incoming calls and green for a programmable feature such as message waiting.
DIGITAL MULTILINE TELEPHONE WITH KEY EXPANSION MODULE, BLACK
Digital Key Telephone
The Digital Key telephone is equipped with 4 Fixed Feature Keys with a red LED and 8 Programmable
Multipurpose Keys with a red/green LED, and an incoming call indicator lamp that flashes red for incoming
calls and green for a programmable feature such as message waiting. In addition, the digital key telephone also
supports a single line/modem connection (for outgoing calls only) through an in-board modular connector. This
feature allows simultaneous use of a modem while on a voice call. The digital key telephone may be upgraded
with an internal speakerphone.
DIGITAL KEY TELEPHONE, BLACK
9
X-EO General Description
Digital Wireless Key Telephone
The Digital Wireless Key Telephone has four feature keys (Transfer, Hold, Feature, Channel and Redial) and
four function (F1-F4) keys. It may be connected directly to a digital station port, or it may share a port with a
digital telephone. All of the keys on this telephone are programmable with the exception of the Talk, Channel
and Redial keys which are fixed. The transmission frequency of the is between 902 and 928 Mhz.
DIGITAL WIRELESS KEY TELEPHONE
Digital Doorphones
The Digital Doorphone provides an economical and simple method to allow visitors to make an intercom call
to gain entrance to your building.
Single Line Telephones
X-EO will support two industry-standard 500 or 2500 type single line telephones.
10
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