8e6 Technologies ERH-100 (5K02-61), ERS-200 (5K02-52), ERH-200 (5K02-24), ER3-200 (5K02-56), ERS-100 (5K02-51), ER3-100 (5K02-55) User Manual

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Enterprise Reporter

QUICK START

GUIDE

Model: ER

ER3-100 (5K02-55), ER3-200 (5K02-56), ERS-100 (5K02-51), ERS-200 (5K02-52), ERH-100 (5K02-61), ERH-200 (5K02-24)

Release: 5.0.00 / Updated: 01.07.09

8e6 Enterprise Reporter Quick Start Guide

© 2009 8e6 Technologies. All rights reserved.

This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine readable form without prior written consent from 8e6 Technologies.

Every effort has been made to ensure the accuracy of this document. However, 8e6 Technologies makes no warranties with respect to this documentation and disclaims any implied warranties of merchantability and fitness for a particular purpose. 8e6 Technologies shall not be liable for any error or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein. The information in this documentation is subject to change without notice.

Trademarks

Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are the sole property of their respective manufacturers.

Part# ER-QSG-090107

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Contents

 

ER Enterprise Reporter Introduction......................................................

1

About this Document.....................................................................................................................

2

Conventions Used in this Document...........................................................................................

2

Service Information...................................................................................

3

Preliminary Setup Procedures..................................................................

4

Unpack the Unit from the Carton..................................................................................................

4

Select a Site for the Server............................................................................................................

5

Install the “H” Server Bezel...........................................................................................................

6

Rack Mount the Server..................................................................................................................

9

Check the Power Supply.............................................................................................................

17

General Safety Information.........................................................................................................

18

Install the Server...................................................................................

21

Step 1: Setup Procedures...........................................................................................................

21

Step 1A: Quick Start Setup Procedures.....................................................................................

22

Step 1B: Console Setup Procedures..........................................................................................

29

Step 2: Change User Name and Password, Set Self-Monitoring.............................................

38

Step 3: R3000 Configuration.......................................................................................................

41

Step 4: Client Workstation Configuration..................................................................................

42

Step 5: Launch the ER Client......................................................................................................

43

Conclusion..............................................................................................

45

Important Information about using the ER in the Evaluation Mode..........

46

Administrator Console, Expiration Screen................................................................................

46

ER Client, ER Server Statistics Window....................................................................................

47

Non-“H” Server Specifications...............................................................

48

Physical Specifications...............................................................................................................

48

Hardware Component Specifications........................................................................................

49

Internal Product Specifications..................................................................................................

49

Front Panel LED Indicators and Buttons...................................................................................

50

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“H” Server Specifications.......................................................................

51

Physical Specifications...............................................................................................................

51

Hardware Component Specifications........................................................................................

52

Internal Product Specifications..................................................................................................

52

Front of Chassis: Control Panel.................................................................................................

53

Rear of Chassis............................................................................................................................

54

Regulatory Specifications and Disclaimers.............................................

55

Declaration of the Manufacturer or Importer.............................................................................

55

Appendix: SCSI Connected Storage Device............................................

58

Preliminary Setup Procedures....................................................................................................

58

Install the Unit..............................................................................................................................

63

Physical Components..................................................................................................................

65

Specifications...............................................................................................................................

68

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8e6 Enterprise Reporter Quick Start Guide

ER Enterprise Reporter Introduction

Thank you for choosing to evaluate the 8e6 Technologies ER Enterprise Reporter. The ER is designed to readily obtain information about end users’ Internet activity via log files (text files containing Web access data) from a source device such as the 8e6

R3000 Enterprise Filter.

ER “H” server models include RAID technology for fault tolerance and high performance.

The ER is comprised of the ER server and client application. Once the ER server is configured and log files have populated the database, an administrator can use the ER client reporting application to virtually generate an unlimited number of queries and reports from data in the database. This data shows which end user is accessing which site, the duration of each site visit, and the frequency of these visits, and can help administrators identify Internet usage abusers, develop policies, and target sites to be filtered, in order to maximize bandwidth utilization and productivity. The client gives the administrator the ability to interrogate massive datasets through flexible drill-down technology, until the desired view is obtained, and then memorize and save the view to a user-defined report menu for repetitive, scheduled execution and distribution.

8e6 Enterprise Reporter Quick Start Guide

 

About this Document

This document is divided into the following sections:

Introduction - This section is comprised of an overview of the ER product and how to use this document

Service Information - This section provides 8e6 Technologies contact information

Preliminary Setup Procedures - This section includes instructions on how to physically set up the ER in your network environment

Install the Server - This section explains how to configure the ER for reporting

Conclusion - This section indicates that the quick start steps have been completed

Evaluation Mode - This section gives information on using the ER in the evaluation mode

Specifications - This section features hardware specifications

LED Indicators and Buttons - This section explains how to read LED indicators and use LED buttons for troubleshooting the unit

Regulatory Specifications and Disclaimers - This section cites safety and emissions compliance information for ER models 5K02-51, 5K02-52, 5K02-55, 5K02-56

Appendix - The appendix explains how to set up the optional NAS (SCSI Connected Storage Device or “SAN”) unit

Conventions Used in this Document

The following icons are used throughout this document to call attention to important information pertaining to handling, operation, and maintenance of the server; safety and preservation of the equipment, and personal safety:

NOTE: The “note” icon is followed by additional information to be considered.

WARNING: The “warning” icon is followed by information alerting you to a potential situation that may cause damage to property or equipment.

CAUTION: The “caution” icon is followed by information warning you that a situation has the potential to cause bodily harm or death.

 

8e6 Enterprise Reporter Quick Start Guide

Service Information

The user should not attempt any maintenance or service on the unit beyond the procedures outlined in this document.

Any initial hardware setup problem that cannot be resolved at your internal organization should be referred to an 8e6 Technologies solutions engineer or technical support representative.

8e6 Corporate Headquarters (USA)

Local

:

714.282.6111

Domestic US

:

1.888.786.7999

International

:

+1.714.282.6111

8e6 Taiwan

Taipei Local

:

2397-0300

Domestic Taiwan

: 02-2397-0300

International

:

886-2-2397-0300

Procedures

When calling 8e6 Technologies regarding a problem, please provide the representative the following information:

Your contact information.

Serial number or original order number.

Description of the problem.

Network environment in which the unit is used.

State of the unit before the problem occurred.

Frequency and repeatability of the problem.

Can the product continue to operate with this problem?

Can you identify anything that may have caused the problem?

8e6 Enterprise Reporter Quick Start Guide

 

Preliminary Setup Procedures

Unpack the Unit from the Carton

Inspect the packaging container for evidence of mishandling during transit. If the packaging container is damaged, photograph it for reference.

Carefully unpack the unit from the carton and verify that all accessories are included. Save all packing materials in the event that the unit needs to be returned to 8e6 Technologies.

The carton should contain the following items:

1 Enterprise Reporter (ER)

1 Bezel to be installed on the front of the chassis for “H” servers

1 AC Power Cord, 2 AC Power Cords for “H” servers

1 Serial Port Cable

1 CAT-5E Crossover Cable

Rack Mount Brackets (2)

1 End User License Agreement (EULA)

1 envelope containing a CD-ROM with PDFs of the ER user guides. The latest versions of our user guides can be obtained at http://www.8e6.com/docs/er5server. pdf (administrator), http://www.8e6.com/docs/er5_wclient.pdf (Web client).

NOTES: A coupler is included in the carton if a three-foot CAT-5E crossover cable is packaged with your unit instead of a 14-foot CAT-5E crossover cable. An additional five-foot CAT-5E crossover cable also is included in the carton if you have purchased the optional NAS (SCSI Connected Storage Device or “SAN”) unit.

Inspect the server and accessories for damage. If the contents appear damaged, file a damage claim with the carrier immediately.

WARNING: To avoid danger of suffocation, do not leave plastic bags used for packaging the server or any of its components in places where children or infants may play with them.

 

8e6 Enterprise Reporter Quick Start Guide

Select a Site for the Server

The server operates reliably within normal office environmental limits. Select a site that meets the following criteria:

Clean and relatively free of excess dust.

Well-ventilated and away from sources of heat, with the ventilating openings on the server kept free of obstructions.

Away from sources of vibration or physical shock.

Isolated from strong electromagnetic fields and noise caused by electrical devices such as elevators, copy machines, air conditioners, large fans, large electric motors, radio and TV transmitters, and high-frequency security devices.

Access space provided so the server power cord can be unplugged from the power supply or the wall outlet—this is the only way to remove the AC power cord from the server.

Clearance provided for cooling and airflow: Approximately 30 inches (76.2 cm) in the back and 25 inches (63.5 cm) in the front.

Located near a properly earthed, grounded, power outlet.

8e6 Enterprise Reporter Quick Start Guide

 

Install the “H” Server Bezel

Before rack mounting an “H” server, the bezel should be installed on the front end of the chassis. This portion of the installation process requires you to unpack the unit and bezel.

NOTE: The bezel has been packaged separately from the unit to prevent damage during shipping.

Front of bezel

Outside of left inner rail

Inside front end of U-shaped

 

handle on left inner rail

Inner left rail attached to chassis

Pin on right side of bezel

8e6 Enterprise Reporter Quick Start Guide

A.Remove the plastic wrapping from the left and right U-shaped chassis rail handles.

B.On one side of the chassis (left or right), unscrew the inner rail from the chassis.

C.Slide the loosened inner rail slightly backwards to release it from the clips at the side of the chassis, and then lay it down beside the chassis, with the inside of the rail facing up.

D.On the inner rail that is still attached to the chassis, insert the bezel pin into the bottom hole of the U-shaped chassis handle. Be sure the pin is pushed all the way in so that it is flush against the handle.

E.Take up the free end of the bezel and also the loosened inner rail.

8e6 Enterprise Reporter Quick Start Guide

 

F.Return the loosened inner rail to its upright position and insert the bezel pin into the bottom hole of the U-shaped handle.

G.Slide the inner rail forward beneath the clips to lock it in place.

H.Screw the inner rail back on the chassis.

I.After it is installed, the bezel should drop down when it is gently tugged forward and downward. The bezel should remain upright when raised up and closed.

8e6 Enterprise Reporter Quick Start Guide

Rack Mount the Server

Rack Setup Precautions

Warning:

Before rack mounting the server, the physical environment should be set up to safely accommodate the server. Be sure that:

The weight of all units in the rack is evenly distributed. Hazardous conditions may be created by an uneven weight distribution.

The rack will not tip over when the server is mounted, even when the unit is fully extended from the rack.

For a single rack installation, stabilizers are attached to the rack.

For multiple rack installations, racks are coupled together.

The rack is grounded and will maintain a reliable ground at all times.

A power cord will be long enough to fit into the server when properly mounted in the rack and will be able to supply power to the unit.

The connection of the server to the power supply will not overload any circuits.

The server is only connected to a properly rated supply circuit. Reliable earthing (grounding) of rack-mounted equipment should be maintained.

The air flow through the server’s fan or vents is not restricted.

The maximum operating ambient temperature does not exceed 104°F (40°C).

NOTE: Always make sure the rack is stable before extending a component from the rack.

WARNING: Extend only one component at a time. Extending two or more components simultaneously may cause the rack to become unstable.

8e6 Enterprise Reporter Quick Start Guide

 

Rack Mount Instructions for non-“H” Servers

Rack Setup Suggestions

Determine the placement of each component in the rack before you install the rails.

Install the heaviest server components on the bottom of the rack first, and then work up.

Identify the Sections of the Rack Rails

You should have received two rack rail assemblies with the 8e6 server unit. Each of these assemblies consists of two sections: An inner fixed chassis rail that secures to the unit (A), and an outer fixed rack rail that secures directly to the rack itself (B). A sliding rail guide sandwiched between the two should remain attached to the fixed rack rail. The

A and B rails must be detached from each other in order to install.

To remove the fixed chassis rail (A), pull it out as far as possible. You should hear a

“click” sound as a locking tab emerges from inside the rail assembly and locks the inner rail. Then depress the locking tab to pull the inner rail completely out. Do this for both the left and right side rack rail.

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Install the Chassis Rails

Position the fixed chassis rail sections you just removed along the side of the server chassis making sure the five screw holes line up. Note that these two rails are left/right specific. Screw the rail securely to the side of the chassis. Repeat this procedure for the other rail on the other side of the chassis. You will also need to attach the rail brackets when installing into a Telco rack.

Locking Tabs: As you have seen, both chassis rails have a locking tab, which serves two functions. The first is to lock the server into place when installed and pushed fully into the rack, which is its normal position. Secondly, these tabs also lock the server in place when fully extended from the rack. This prevents the server from coming completely out of the rack when you pull it out for servicing.

Install the Rack Rails

Determine where you want to place the server unit in the rack. Position the fixed rack rail/sliding rail guide assemblies at the desired location in the rack, keeping the sliding rail guide facing the inside of the rack. Screw the assembly securely to the rack using the brackets provided. Attach the other assembly to the other side of the rack, making sure that both are at the exact same height and with the rail guides facing inward.

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Install the Server into the Rack

You should now have rails attached to both the chassis and the rack unit. The next step is to install the server chassis into the rack. Do this by lining up the rear of the chassis rails with the front of the rack rails. Slide the chassis rails into the rack rails, keeping the pressure even on both sides (you may have to depress the locking tabs when inserting).

Installing the Server into a Telco Rack

If you are installing the 8e6 server unit into a Telco type rack, follow the directions given on the previous pages for rack installation. The only difference in the installation procedure will be the positioning of the rack brackets to the rack. They should be spaced apart just enough to accommodate the width of the Telco rack.

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Identify the Sections of the Rack Rails

You should have received two rack rail assemblies with the 8e6 server unit. Each of these assemblies consists of two sections: An inner fixed chassis rail that secures to the unit (A), and an outer fixed rack rail that secures directly to the rack itself (B). Two pairs of short brackets to be used on the front side of the outer rails are also included.

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Rack Mount Instructions for “H” Servers

Rack Setup Suggestions

Determine the placement of each component in the rack before you install the rails.

Install the heaviest server components on the bottom of the rack first, and then work up.

Install the Inner Rails

Both the left and right side inner rails have been pre-attached to the chassis. Proceed to the next step.

Install the Outer Rails

Begin by measuring the distance from the front rail to the rear rail of the rack. Attach a short bracket to the front side of the right outer rail and a long bracket to the rear side of the right outer rail. Adjust both the short and long brackets to the proper distance so that the rail can fiit snugly into the rack. Secure the short bracket to the front side of the outer rail with two M4 screws and the long bracket to the rear side of the outer rail with three M4 screws. Repeat these steps for the left outer rail.

Locking Tabs: Both chassis rails have a locking tab, which serves two functions. The first is to lock the server into place when installed and pushed fully into the rack, which is its normal position. Secondly, these tabs also lock the server in place when fully extended from the rack. This prevents the server from coming completely out of the rack when you pull it out for servicing.

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Install the Server into the Rack

You should now have rails attached to both the chassis and the rack unit. The next step is to install the server chassis into the rack. Do this by lining up the rear of the chassis rails with the front of the rack rails. Slide the chassis rails into the rack rails, keeping the pressure even on both sides (you may have to depress the locking tabs when inserting).

When the server has been pushed completely into the rack, you should hear the locking tabs “click.” Finish by inserting and tightening the thumbscrews that hold the front of the server to the rack.

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Installing the Server into a Telco Rack

If you are installing the 8e6 server unit into a Telco type rack, follow the directions given on the previous page for rack installation. The only difference in the installation procedure will be the positioning of the rack brackets to the rack. They should be spaced apart just enough to accommodate the width of the Telco rack.

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Check the Power Supply

This server is equipped with a universal power supply that handles 100-240 V, 50/60 Hz. A standard power cord interface (IEC 950) facilitates power plugs that are suitable for most European, North American, and Pacific Rim countries.

Power Supply Precautions

Warning:

Use a regulating uninterruptible power supply (UPS) to protect the server from power surges, voltage spikes and to keep the server operating in case of a power failure.

In geographic regions that are susceptible to electrical storms, 8e6 highly recommends plugging the AC power cord for the server into a surge suppressor.

Use appropriately rated extension cords or power strips only.

Allow power supply units to cool before touching them.

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General Safety Information

Server Operation and Maintenance Precautions

Warning:

Observe the following safety precautions during server operation and maintenance:

WARNING: If the server is used in a manner not specified by the manufacturer, the protection provided by the server may be impaired.

WARNING: 8e6 Technologies is not responsible for regulatory compliance of any server that has been modified. Altering the server’s enclosure in any way other than the installation operations specified in this document may invalidate the server’s safety certifications.

CAUTION: Never pile books, papers, or other objects on the chassis, drop it, or subject it to pressure in any other way. The internal circuits can be damaged, and the battery may be crushed or punctured. Besides irreparable damage to the unit, the result could be dangerous heat and even fire.

CAUTION: There are no user-serviceable components inside the chassis. The chassis should only be opened by qualified service personnel. Never disassemble, tamper with, or attempt to repair the server. Doing so may cause smoke, fire, electrical shock, serious physical injury, or death.

Do not insert objects through openings in the chassis. Doing so could result in a short circuit that might cause a fire or an electrical shock.

Do not operate the server in an explosive atmosphere, in the presence of flammable gases.

To ensure proper cooling, always operate the server with its covers in place. Do not block any openings on the chassis. Do not place the server near a heater.

Always exit the software application properly before turning off the server to ensure data integrity.

Do not expose the server to rain or use near water. If liquids of any kind should leak into the chassis, power down the server, unplug it, and contact 8e6 Technologies technical support.

Disconnect power from the server before cleaning the unit. Do not use liquid or aerosol cleaners.

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AC Power Cord and Cable Precautions

Warning:

The AC power cord for the server must be plugged into a grounded, power outlet.

Do not modify or use a supplied AC power cord if it is not the exact type required in the region where the server will be installed and used. Replace the cord with the correct type.

Route the AC power cord and cables away from moving parts and foot traffic.

Do not allow anything to rest on the AC power cord and cables.

Never use the server if the AC power cord has been damaged.

Always unplug the AC power cord before removing the unit for servicing.

Electrical Safety Precautions

Warning:

Heed the following safety precautions to protect yourself from harm and the server from damage:

CAUTION: Dangerous voltages associated with the 100-240 V AC power supply are present inside the unit. To avoid injury or electrical shock, do not touch exposed connections or components while the power is on.

To prevent damage to the server, read the information in this document for selection of the proper input voltage.

Do not wear rings or wristwatches when troubleshooting electrical circuits.

To avoid fire hazard, use only the specified fuse(s) with the correct type number, voltage, and current ratings. Only qualified service personnel should replace fuses.

Qualified service personnel should be properly grounded when servicing the unit.

Qualified service personnel should perform a safety check after any service is performed.

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