3D Innovations W2600 User Manual

Dell™ LCD TV

Product Information Guide

PLEASE READ THIS DOCUMENT CAREFULLY!
IT CONTAINS VERY IMPORTANT INFORMATION
ABOUT YOUR RIGHTS AND OBLIGATIONS, AS
WELL AS LIMITATIONS AND EXCLUSIONS
THAT MAY APPLY TO YOU. THIS DOCUMENT
CONTAINS A DISPUTE RESOLUTION CLAUSE.

Model W2600

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Dell™ LCD TV

Product Information Guide

Model: W2600

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your PC.

NOTICE: A NOTICE indicates either potential damage to hardware and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Latitude, Dell Precision, TrueMobile, and PowerVault are trademarks of Dell Inc.;
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model W2600

August 2004 Rev. A00

Contents

CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 5

SAFETY: Lamp Disposal

. . . . . . . . . . . . . . . . . . . . . . . . . . 7

Regulatory Notices

CE Notice (European Union)
CE Mark Notice
VCCI Notice (Japan Only)

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

. . . . . . . . . . . . . . . . . . . . . . . . . 11

Contents 3

4 Contents

CAUTION: Safety Instructions

Read and follow these instructions when connecting and using your TV to help ensure your own personal safety and to
protect your TV from potential damage.

CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may

result in exposure to shock, electrical hazards, and/or mechanical hazards.

• When connecting your TV to your computer, to help avoid damaging your computer, be sure that the voltage
selection switch on the power supply for the computer is set to match the alternating current (AC) power
available at your location:

– 115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as

Japan, South Korea (also 220 volts (V)/60 hertz (Hz)), and Taiwan.

– 230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.

• Always be sure that your TV is electrically rated to operate with the AC power available in your location.

NOTE: This TV does not need or have a voltage selection switch for setting the AC voltage according to the ranges

defined in the Owner’s Manual.

• Never insert anything metallic into the TV openings. Doing so may create the danger of electric shock.

• To avoid electric shock, never touch the inside of the TV. Only a qualified technician should open the TV case.

• Never use your TV if the power cable has been damaged. Do not allow anything to rest on the power cable. Keep
the power cable away from where people could trip over it.

• Be sure to grasp the plug, not the cable, when disconnecting the TV from an electric socket.

• Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with
one wider than the other. A grounding type plug has two blades and third grounding prong. The wide blade or
third prong are provided for your safety. When the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.

• Openings in the TV cabinet are provided for ventilation. To prevent overheating, these openings should not be
blocked or covered. Avoid using the TV on a bed, sofa, rug, or other soft surface, as doing so may block the
ventilation openings in the bottom of the cabinet. If you place the TV in a bookcase or an enclosed space, be sure
to provide adequate ventilation and air flow.

• Place your TV in a location with low humidity and minimum dust. Avoid places similar to a damp basement or
dusty hallway.

• Do not expose the TV to rain or use it near water (in kitchens, next to swimming pools, etc.). If the TV
accidentally gets wet, unplug it and contact Dell immediately. You can clean the TV with a damp cloth when
necessary, being sure to unplug the TV first.

Product Information Guide 5

• Place the TV on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped
or hit sharply. Use only with a cart, stand, tripod, bracket, or table capable to adequately support your TV. When a
cart is used, use caution when moving the cart/ TV combination to avoid injury from tip-over. Contact Dell for
mounting accessories.

• Unplug this apparatus during lightning storms or when unused for long periods of time.

• Locate your TV near an easily accessible electric outlet.

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• If your TV does not operate normally - in particular, if there are any unusual sounds or smells coming from it ­unplug it immediately and contact Dell.

• Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover
should only be removed by qualified service personnel.

• High temperatures can cause problems. Don't use your TV in direct sunlight, and keep it away from heaters,
stoves, fireplaces, and other sources of heat.

• Unplug your TV from the electric outlet before any service is performed.

• Damage Requiring Service — The appliance should be serviced by qualified service personnel when:

– The power supply cord or the plug has been damaged

– Objects have fallen, or liquid has been spilled into the appliance

– The appliance has been exposed to rain

– The appliance does not appear to operate normally or exhibits a marked change in performance

– The appliance has been dropped, or the enclosure damaged.

• Tilt/Stability — All televisions must comply with recommended international global safety standards for tilt and
stability properties of its cabinets design.

• Do not compromise these design standards by applying excessive pull force to the front, or top of the cabinet
which could ultimately overturn the product.

• Do not place electronic equipment/toys on the top of the set. As such items could unsuspectingly fall from the
top of the set and cause product damage and/or personal injury.

• Wall or Ceiling Mounting — The TV should be mounted to a wall or ceiling only as recommended by the
manufacturer.

6 Product Information Guide

• Power Lines -— An outdoor antenna should be located away from power lines.

• Outdoor Antenna Grounding — If an outside antenna is connected to the receiver, be sure the antenna system is
grounded so as to provide some protection against voltage surges and built up static charges. Section 810 of the
National Electric Code. ANSI/NFPA No.70-1984, provides information with respect to proper grounding of the
mats and supporting structure grounding of the lead-in wire to and antenna-discharge unit, size of grounding
connectors, location of antenna-discharge unit, connection to grounding electrodes and requirements for the
grounding electrode.

Example of Antenna Grounding as per National Electrical Code (NEC)

Ground Clamp

Electric Service Equipment

Antenna Lead in Wire

Antenna Discharge Unit
(NEC section 810-20)

Grounding Conductors
(NEC section 810-21)

Ground Clamp

Power service grounding electrode system
(NEC Art 250 , Part H )

• See the limited warranty section for service of your TV. Servicing is required when the TV has been damaged in
any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into TV the
TV has been exposed to rain or moisture, does not operate normally, or has been dropped.

• Keep these instruction.

• Heed all warning.

• Clean only with a dry cloth.

NOTE: This note is for cabel TV installers, Article 820-40 of the NEC that provides guidelines for proper grounding

and, in particular, specifies that the cable ground shall be connected to the grounding system fo the building, as close
to the point of cable entry as practical.

SAFETY: Lamp Disposal

Hg

THE LAMP(S) INSIDE THIS PRODUCT CONTAIN(S) MERCURY AND MUST BE
RECYCLED OR DISPOSED OF ACCORDING TO LOCAL, STATE, OR FEDERAL LAWS.
FOR MORE INFORMATION, CONTACT THE ELECTRONIC INDUSTRIES ALLIANCE AT

WWW.EIAE.ORG

.

Product Information Guide 7

Regulatory Notices

Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal
leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or
repeatedly interrupts a licensed radio communications service. Radio communications services include but are not
limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal
Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices,
including computers, contribute to the electromagnetic environment.

Electromagnetic Compatibility is the ability of items of electronic equipment to function properly together in the
electronic environment. While this computer has been designed and determined to be compliant with regulatory
agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference with radio communications services, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

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• Reorient the receiving antenna.

• Relocate the TV with respect to the receiver.

• Move the TV away from the receiver.

• Plug the TV into a different outlet so that the TV and the receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional
suggestions.

Dell™ computers are designed, tested, and classified for their intended electromagnetic environment. These
electromagnetic environment classifications generally refer to the following harmonized definitions:

• Class A is typically for business or industrial environments.

• Class B is typically for residential environments.

Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O) devices,
monitors, and so on, that are integrated into or connected to the computer should match the electromagnetic
environment classification of the computer.

A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce
the possibility of interference with radio communications services. Using shielded cables ensures that you maintain
the appropriate Electromagnetic Compatibility classification for the intended environment. For parallel printers, a
cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at
accessories.us.dell.com/sna/category.asp?category_id=4117.

Most Dell computers are classified for Class B environments. However, the inclusion of certain options can change the
rating of some configurations to Class A. To determine the electromagnetic classification for your computer or device,
see the following sections specific for each regulatory agency. Each section provides country-specific Electromagnetic
Compatibility/EMI or product safety information.

8 Product Information Guide

CE Notice (European Union)

Marking by the symbol indicates compliance of this Dell TV to the Electromagnetic Compatibility Directive
89/336/EEC and the Low Voltage Directive 73/23/EEC of the European Union. Such marking is indicative that this Dell
system meets the following technical standards:

• EN 55022 — "Information Technology Equipment — Radio Disturbance Characteristics — Limits and Methods
of Measurement."

• EN 55024 — "Information Technology Equipment - Immunity Characteristics - Limits and Methods of
Measurement."

• EN 61000-3-2 — "Electromagnetic Compatibility - Part 3: Limits - Section 2: Limits for Harmonic Current
Emissions (Equipment Input Current Up to and Including 16 A Per Phase)."

• EN 61000-3-3 — "Electromagnetic Compatibility - Part 3: Limits - Section 3: Limitation of Voltage Fluctuations
and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up to and Including 16 A."

• EN 60950 — "Safety of Information Technology Equipment."

NOTE: EN 55022 emissions requirements provide for two classifications:

• Class A is for typical commercial areas.

• Class B is for typical domestic areas.

To determine which classification applies to your TV, examine the FCC or ICES information on the regulatory label
located on the back, side, or bottom panel of the TV. If the FCC or ICES information on the label indicates a Class A
rating, the following Class A warning applies to your TV:

RF INTERFERENCE WARNING: This is a Class A product. In a domestic environment this product may cause
radio frequency (RF) interference, in which case the user may be required to take adequate measures.

If the FCC or ICES information on the label indicates a Class B rating, the following Class B statement applies to your
TV:

This Dell device is classified for use in a typical Class B domestic environment.

A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at
Dell Inc. Products Europe BV, Limerick, Ireland.

Product Information Guide 9

CE Mark Notice

This equipment complies with the essential requirements of the European Union Directive 1999/5/EC.

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10 Product Information Guide

VCCI Notice (Japan Only)

Most Dell TVs are classified by the Voluntary Control Council for Interference (VCCI) as Class B information
technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to
Class A. ITE, including devices, integrated into or connected to the TV should match the electromagnetic environment
classification (Class A or B) of the TV.

To determine which classification applies to your TV, examine the regulatory labels/markings located on the bottom,
side, or back panel of your TV. Once you have determined your TV’s VCCI classification, read the appropriate VCCI
notice (see "VCCI Class A ITE Regulatory Mark" or "VCCI Class B ITE Regulatory Mark").

Class A ITE

This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for
information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise.
When such trouble occurs, the user may be required to take corrective actions.

VCCI Class A ITE Regulatory Mark

If the regulatory label includes the following marking, your TV is a Class A product:

Class B ITE

VCCI

This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for
information technology equipment. If this equipment is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

VCCI Class B ITE Regulatory Mark

If the regulatory label includes the following marking, your TV is a Class B product:

Product Information Guide 11

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

premiersupport.dell.com

•
medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

(technical support)

(technical support for educational, government, healthcare, and

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When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.

Country (City)
International Access Code
Country Code
City Code

Australia (Sydney)

International Access Code:

0011

Country Code: 61

City Code: 2

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Department Name or Service Area,
Website and E-Mail Address

E-mail (Australia): [e-mail]

E-mail (New Zealand): [e-mail]

Home and Small Business 1-300-65-55-33

Government and Business toll-free: 1-800-633-559

Preferred Accounts Division (PAD) toll-free: 1-800-060-889

Customer Care toll-free: 1-800-819-339

Corporate Sales toll-free: 1-800-808-385

Transaction Sales toll-free: 1-800-808-312

Fax toll-free: 1-800-818-341

Website: support.euro.dell.com

E-mail: [e-mail]

Home/Small Business Sales 0820 240 530 00

Home/Small Business Fax [phone]

Home/Small Business Customer Care 0820 240 530 14

Preferred Accounts/Corporate Customer Care 0820 240 530 16

Home/Small Business Technical Support 0820 240 530 14

Preferred Accounts/Corporate Technical Support 0660 8779

Switchboard 0820 240 530 00

Area Codes,
Local Numbers, and
Toll-Free Numbers

12 Product Information Guide

Country (City)
International Access Code
Country Code
City Code

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Department Name or Service Area,
Website and E-Mail Address

Website: support.euro.dell.com

E-mail: [e-mail]

E-mail for French Speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Area Codes,
Local Numbers, and
Toll-Free Numbers

Technical Support 02 481 92 88

Customer Care 02 481 91 19

Corporate Sales 02 481 91 00

Fax [phone]

Switchboard 02 481 91 00

British Virgin Islands General Support toll-free: 1-866-278-6820

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia) 604 633 4966

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales (Penang, Malaysia) 604 633 4955

Canada (North York, Ontario)

International Access Code: 011

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support) toll-free: 1-800-247-9362

TechFax toll-free: 1-800-950-1329

Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096

Customer Care (med./large business, government) toll-free: 1-800-326-9463

Technical Support (Home Sales/Small Business) toll-free: 1-800-847-4096

Technical Support (med./large bus., government) toll-free: 1-800-387-5757

Sales (Home Sales/Small Business) toll-free: 1-800-387-5752

Sales (med./large bus., government) toll-free: 1-800-387-5755

Spare Parts Sales & Extended Service Sales 1 866 440 3355

Product Information Guide 13

Country (City)
International Access Code
Country Code
City Code

China (Xiamen)

Country Code: 86

City Code: 592

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Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Tech Support website: support.dell.com.cn

Tech Support E-mail: [e-mail]

Tech Support Fax [phone]

Technical Support (Dimension™ and Inspiron™) toll-free: 800 858 2969

Technical Support (OptiPlex™, Latitude™, and Dell

toll-free: 800 858 0950

Precision™)

Technical Support (servers and storage) toll-free: 800 858 0960

Technical Support (projectors, PDAs, printers,

toll-free: 800 858 2920

switches, routers, and so on)

Customer Experience toll-free: 800 858 2060

Home and Small Business toll-free: 800 858 2222

Preferred Accounts Division toll-free: 800 858 2557

Large Corporate Accounts GCP toll-free: 800 858 2055

Large Corporate Accounts Key Accounts toll-free: 800 858 2628

Large Corporate Accounts North toll-free: 800 858 2999

Large Corporate Accounts North Government and

toll-free: 800 858 2955

Education

Large Corporate Accounts East toll-free: 800 858 2020

Large Corporate Accounts East Government and

toll-free: 800 858 2669

Education

Large Corporate Accounts Queue Team toll-free: 800 858 2222

Large Corporate Accounts South toll-free: 800 858 2355

Large Corporate Accounts West toll-free: 800 858 2811

Large Corporate Accounts Spare Parts toll-free: 800 858 2621

Website: support.euro.dell.com

E-mail: [e-mail]

Technical Support 02 2186 27 27

Customer Care 02 2186 27 11

Fax [phone]

TechFax 02 2186 27 28

Switchboard 02 2186 27 11

14 Product Information Guide

Country (City)
International Access Code
Country Code
City Code

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Website: support.euro.dell.com

E-mail Support (portable computers):
[e-mail]

E-mail Support (desktop computers):
[e-mail]

E-mail Support (servers):
[e-mail]

Technical Support 7023 0182

Customer Care (Relational) 7023 0184

Home/Small Business Customer Care 3287 5505

Switchboard (Relational) 3287 1200

Fax Switchboard (Relational) 3287 1201

Switchboard (Home/Small Business) 3287 5000

Fax Switchboard (Home/Small Business) 3287 5001

Website: support.euro.dell.com

E-mail: [e-mail]

E-mail Support (servers): [e-mail]

Technical Support 09 253 313 60

Technical Support Fax [phone]

Relational Customer Care 09 253 313 38

Home/Small Business Customer Care 09 693 791 94

Fax [phone]

Switchboard 09 253 313 00

Product Information Guide 15

Country (City)
International Access Code
Country Code
City Code

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

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Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Greece

International Access Code: 00

Country Code: 30

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (calls from outside of France) 04 99 75 40 00

Sales 0825 004 700

Fax [phone]

Fax (calls from outside of France) 04 99 75 40 01

Corporate

Technical Support 0825 004 719

Customer Care 0825 338 339

Switchboard 01 55 94 71 00

Sales 01 55 94 71 00

Fax [phone]

Website: support.euro.dell.com

E-mail: [e-mail]

Technical Support 06103 766-7200

Home/Small Business Customer Care 0180-5-224400

Global Segment Customer Care 06103 766-9570

Preferred Accounts Customer Care 06103 766-9420

Large Accounts Customer Care 06103 766-9560

Public Accounts Customer Care 06103 766-9555

Switchboard 06103 766-7000

Website: support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support 080044149518

Gold Technical Support 08844140083

Switchboard 2108129800

Sales 2108129800

Fax [phone]

16 Product Information Guide

Country (City)
International Access Code
Country Code
City Code

Hong Kong

International Access Code: 001

Country Code: 852

Department Name or Service Area,
Website and E-Mail Address

Website: support.ap.dell.com

E-mail: [e-mail]

Technical Support (Dimension™ and Inspiron™) 2969 3189

Technical Support (OptiPlex™, Latitude™, and Dell

Area Codes,
Local Numbers, and
Toll-Free Numbers

2969 3191

Precision™)

Technical Support (PowerApp™, PowerEdge™,

2969 3196

PowerConnect™, and PowerVault™)

Gold Queue EEC Hotline [phone]

Customer Advocacy 3416 0910

Large Corporate Accounts 3416 0907

Global Customer Programs 3416 0908

Medium Business Division 3416 0912

Home and Small Business Division 2969 3105

India Technical Support 1600 33 8045

Sales 1600 33 8044

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Website: support.euro.dell.com

E-mail: [e-mail]

Technical Support 1850 543 543

U.K. Technical Support (dial within U.K. only) 0870 908 0800

Home User Customer Care 01 204 4014

Small Business Customer Care 01 204 4014

U.K. Customer Care (dial within U.K. only) 0870 906 0010

Corporate Customer Care 1850 200 982

Corporate Customer Care (dial within U.K. only) 0870 907 4499

Ireland Sales 01 204 4444

U.K. Sales (dial within U.K. only) 0870 907 4000

Fax/SalesFax 01 204 0103

Switchboard 01 204 4444

Product Information Guide 17

Country (City)
International Access Code
Country Code
City Code

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

www.dell.com | support.dell.com

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support 02 577 826 90

Customer Care 02 696 821 14

Fax [phone]

Switchboard 02 696 821 12

Corporate

Technical Support 02 577 826 90

Customer Care 02 577 825 55

Fax [phone]

Switchboard 02 577 821

Website: support.jp.dell.com

Technical Support (servers) toll-free: 0120-198-498

Technical Support outside of Japan (servers) 81-44-556-4162

Technical Support (Dimension™ and Inspiron™) toll-free: 0120-198-226

Technical Support outside of Japan (Dimension and

81-44-520-1435

Inspiron)

Technical Support (Dell Precision™, OptiPlex™, and

toll-free:0120-198-433

Latitude™)

Technical Support outside of Japan (Dell Precision,

81-44-556-3894

OptiPlex, and Latitude)

Technical Support (Axim™) toll-free: 0120-981-690

Technical Support outside of Japan (Axim) 81-44-556-3468

Faxbox Service 044-556-3490

24-Hour Automated Order Service 044-556-3801

Customer Care 044-556-4240

Business Sales Division (up to 400 employees) 044-556-1465

Preferred Accounts Division Sales (over 400 employees) 044-556-3433

Large Corporate Accounts Sales (over 3500 employees) 044-556-3430

Public Sales (government agencies, educational

044-556-1469

institutions, and medical institutions)

Global Segment Japan 044-556-3469

Individual User 044-556-1760

Switchboard 044-556-4300

18 Product Information Guide

Country (City)
International Access Code
Country Code
City Code

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Department Name or Service Area,
Website and E-Mail Address

Technical Support toll-free: 080-200-3800

Sales toll-free: 080-200-3600

Customer Service (Seoul, Korea) toll-free: 080-200-3800

Customer Service (Penang, Malaysia) 604 633 4949

Area Codes,
Local Numbers, and
Toll-Free Numbers

Fax [phone]

Switchboard 2194-6000

Luxembourg

International Access Code: 00

Country Code: 352

Website: support.euro.dell.com

E-mail: [e-mail]

Technical Support (Brussels, Belgium) 3420808075

Home/Small Business Sales (Brussels, Belgium) toll-free: 080016884

Corporate Sales (Brussels, Belgium) 02 481 91 00

Customer Care (Brussels, Belgium) 02 481 91 19

Fax (Brussels, Belgium) 02 481 92 99

Switchboard (Brussels, Belgium) 02 481 91 00

Macao

Country Code: 853

Technical Support toll-free: 0800 582

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll-free: 0800 581

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Technical Support (Dell Precision, OptiPlex, and

toll-free: 1 800 88 0193

Latitude)

Technical Support (Dimension and Inspiron) toll-free: 1 800 88 1306

Customer Service 04 633 4949

Transaction Sales toll-free: 1 800 888 202

Corporate Sales toll-free: 1 800 888 213

Mexico

International Access Code: 00

Country Code: 52

Customer Technical Support 001-877-384-8979

or 001-877-269-3383

Sales 50-81-8800

or 01-800-888-3355

Customer Service 001-877-384-8979

or 001-877-269-3383

Main 50-81-8800

or 01-800-888-3355

Netherlands Antilles General Support 001-800-882-1519

Product Information Guide 19

Country (City)
International Access Code
Country Code
City Code

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

www.dell.com | support.dell.com

New Zealand

International Access Code: 00

Country Code: 64

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Website: support.euro.dell.com

E-mail (Technical Support):

(Enterprise): [e-mail]

(Latitude): [e-mail]

(Inspiron): [e-mail]

(Dimension): [e-mail]

(OptiPlex): [e-mail]

(Dell Precision): [e-mail]

Technical Support 020 674 45 00

Technical Support Fax [phone]

Home/Small Business Customer Care 020 674 42 00

Relational Customer Care 020 674 4325

Home/Small Business Sales 020 674 55 00

Relational Sales 020 674 50 00

Home/Small Business Sales Fax [phone]

Relational Sales Fax [phone]

Switchboard 020 674 50 00

Switchboard Fax [phone]

E-mail (New Zealand): [e-mail]

E-mail (Australia): [e-mail]

Home and Small Business 0800 446 255

Government and Business 0800 444 617

Sales 0800 441 567

Fax [phone]

20 Product Information Guide

Country (City)
International Access Code
Country Code
City Code

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Portugal

International Access Code: 00

Country Code: 351

Singapore (Singapore)

International Access Code: 005

Country Code: 65

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Website: support.euro.dell.com

E-mail Support (portable computers):
[e-mail]

E-mail Support (desktop computers):
[e-mail]

E-mail Support (servers):
[e-mail]

Technical Support 671 16882

Relational Customer Care 671 17514

Home/Small Business Customer Care 23162298

Switchboard 671 16800

Fax Switchboard 671 16865

Website: support.euro.dell.com

E-mail: [e-mail]

Customer Service Phone [phone]

Customer Care 57 95 999

Sales 57 95 999

Customer Service Fax [phone]

Reception Desk Fax [phone]

Switchboard 57 95 999

Website: support.euro.dell.com

E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support 707200149

Customer Care 800 300 413

Sales 800 300 410 or 800 300 411

or 800 300 412 or
21 422 07 10

Fax [phone]

Technical Support toll-free: 800 6011 051

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll-free: 800 6011 054

Corporate Sales toll-free: 800 6011 053

Product Information Guide 21

Country (City)
International Access Code
Country Code
City Code

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

www.dell.com | support.dell.com

Southeast Asian and Pacific
Countries

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Website: support.euro.dell.com

E-mail: [e-mail]

Technical Support 011 709 7710

Customer Care 011 709 7707

Sales 011 709 7700

Fax [phone]

Switchboard 011 709 7700

Customer Technical Support, Customer Service, and

604 633 4810

Sales (Penang, Malaysia)

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Home and Small Business

Technical Support 902 100 130

Customer Care 902 118 540

Sales 902 118 541

Switchboard 902 118 541

Fax [phone]

Corporate

Technical Support 902 100 130

Customer Care 902 118 546

Switchboard 91 722 92 00

Fax [phone]

Website: support.euro.dell.com

E-mail: [e-mail]

E-mail Support for Latitude and Inspiron:
[e-mail]

E-mail Support for OptiPlex: [e-mail]

E-mail Support for Servers:
[e-mail]

Technical Support 08 590 05 199

Relational Customer Care 08 590 05 642

Home/Small Business Customer Care 08 587 70 527

Employee Purchase Program (EPP) Support 20 140 14 44

Fax Technical Support 08 590 05 594

Sales 08 590 05 185

22 Product Information Guide

Country (City)
International Access Code
Country Code
City Code

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Ta i wa n

International Access Code: 002

Country Code: 886

Thailand

International Access Code: 001

Country Code: 66

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Website: support.euro.dell.com

E-mail: [e-mail]

E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business) 0844 811 411

Technical Support (Corporate) 0844 822 844

Customer Care (Home and Small Business) 0848 802 202

Customer Care (Corporate) 0848 821 721

Fax [phone]

Switchboard 022 799 01 01

Technical Support (portable and desktop computers) toll-free: 00801 86 1011

Technical Support (servers) toll-free: 0080 60 1256

Transaction Sales toll-free: 0080 651 228

Corporate Sales toll-free: 0080 651 227

Technical Support toll-free: 0880 060 07

Customer Service (Penang, Malaysia) 604 633 4949

Sales toll-free: 0880 060 09

Website: support.euro.dell.com

Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp

E-mail: [e-mail]

Technical Support (Corporate/Preferred Accounts/PAD

0870 908 0500

[1000+ employees])

Technical Support (direct/PAD and general) 0870 908 0800

Global Accounts Customer Care 01344 373 186

Home and Small Business Customer Care 0870 906 0010

Corporate Customer Care 01344 373 185

Preferred Accounts (500–5000 employees) Customer

0870 906 0010

Care

Central Government Customer Care 01344 373 193

Local Government & Education Customer Care 01344 373 199

Health Customer Care 01344 373 194

Home and Small Business Sales 0870 907 4000

Corporate/Public Sector Sales 01344 860 456

Home and Small Business Fax [phone]

Product Information Guide 23

Country (City)
International Access Code
Country Code
City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

www.dell.com | support.dell.com

U.S. Virgin Islands General Support 1-877-673-3355

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Automated Order-Status Service toll-free: 1-800-433-9014

AutoTech (portable and desktop computers) toll-free: 1-800-247-9362

Consumer (Home and Home Office)

Technical Support toll-free: 1-800-624-9896

Customer Service toll-free: 1-800-624-9897

DellNet™ Service and Support toll-free: 1-877-Dellnet

(1-877-335-5638)

Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133

Financial Services website: www.dellfinancialservices.com

Financial Services (lease/loans) toll-free: 1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210

Business

Customer Service and Technical Support toll-free: 1-800-822-8965

Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133

Printers and Projectors Technical Support toll-free: 1-877-459-7298

Public (government, education, and healthcare)

Customer Service and Technical Support toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers toll-free: 1-800-234-1490

Dell Sales toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355

Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561

Software and Peripherals Sales toll-free: 1-800-671-3355

Spare Parts Sales toll-free: 1-800-357-3355

Extended Service and Warranty Sales toll-free: 1-800-247-4618

Fax toll-free: 1-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or Speech­Impaired

toll-free: 1-877-DELLTTY

(1-877-335-5889)

24 Product Information Guide