Kingston Technology KAROO User Manual

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User guide

How to get started, solve problems, and start sur ng

Contents

3Getting started and personalising your account

Your username

Your internet login

4-5How to get the most out of your service

How to get the best speed possible

Tips for top speeds

6-8Using your broadband product

An introduction to GB usage

Frequently asked questions

Checking your usage

9-11Email

Your email address

Setting up your email account

Setting up more than one email account

Anti-spamand emailanti-virussettings

Common email problems

12-13Hardware

Problems with your router

Configure your wireless router securely

14-15Settings and Support

Useful Karoo settings

Other help and support

Karoo support boundaries

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Getting started

Welcome to Karoo!

You will be receiving your router shortly. This will come with a Quick Start guide, which will tell you how to install it. Just follow the instructions on the guide, entering your username and password (confirmed on your welcome letter) where prompted.

You will then be taken to our online configuration page which will set up your Karoo account and email settings automatically. Once this is done, simply reboot your router when instructed and you are ready to go online!

Personalising your account

Your username

When you first signed up for Karoo Broadband, you will have been asked to choose both a username and a password. So, for example, Paul Smith may have chosen a username of paul72, and a password of broadband. These details will also have been confirmed in your welcome letter.

Fill in your username and password in the boxes below – you will need them to access the internet.

Enter your username here

 

Enter your password here

 

 

 

 

 

 

Enter your username here

 

Enter your password here

 

 

 

Your internet login

Using the information above, your internet login should look something like this: paul72@karoo

3

How to get the most out of your service

Signing up to Karoo Broadband is not simply about getting online. We want you to experience everything the internet has to offer, so in this section we explain how to achieve the best possible performance.

How to… Get the best speed possible

Karoo Broadband offers our fastest speeds ever – up to 8Mbps. You won’t always be able to surf this fast, but there are things you can do to make sure you always get the fastest possible speed that your line can reliably support.

Understanding your broadband speed

Karoo broadband will give you the fastest possible speed on your line and this will vary from home to home. This is because the speed of your connection can be affected by several factors. For example:

How far you are from the local telephone exchange – the further away, the weaker the signal.

The wiring inside your home – poor quality wiring will affect your speed.

The type of activity you are performing – basic websites can be seen easily, but your experience of downloading files or viewing content-richwebsites can depend on how that particular website performs.

The time of day you use the internet – most people go online between

6pm and midnight, or at the weekend. More traffic means slower speeds.

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Tips for top speeds

Tip 1: Use your main phone socket

Wherever possible, use your main telephone socket to connect to your broadband service.

Tip 2: Check your micro-filters

Micro-filtersshould be fitted to all

your home telephone extensions e.g. your TV set-topbox, cordless telephone base stations,dial-upsecurity alarms, analogue modems, or fax machines. Check they are working correctly.

Tip 3: Extension leads and wiring

Some extension leads (e.g. long telephone cables) can cause disconnections and slow speeds. We strongly recommend that if you need to use an extension, it should be a broadband specific

extension lead such as the RJ11. However, for optimum service it is not recommended to run any more than 2 metres of cabling, as although you may still be able to use your service over extension cables, the performance is often severely degraded.

Tip 4: Check your router

To avoid disconnections, check the manufacturer’s website of your modem/router for any software updates (which are usually free to download).

Ethernet-basedrouters provide an ‘always on’ connection, and usually automatically reconnect after a service interruption. They also allow you to connect more than one computer to broadband – wired or wirelessly (depending on model).

Tip 5: Power cycle your router

From time to time, you may need to re-set,or restart your router/ connecting device. We would recommend that every seven days or so, you give your router and internet connection a break andre-setit. If you are having connection problems, this could also help.

5

Using your broadband product

GB usage allowances

Your new Karoo product comes complete with an inclusive GB usage allowance. Everything you send or receive over the internet uses bits of data, whether it’s a web page, an email, a music track or a video clip. Each element of data is a different size and is measured in Kilobytes (KB), Megabytes (MB) or Gigabytes (GB). The average text email is around 4KB, a digital photo around 1MB, a music track around 5MB, and a full-lengthmovie around 700MB. (1MB = 1024KB, 1GB = 1024MB).

You can use your broadband connection freely up to your usage allowance. In the event you exceed your allocated limit, you will incur charges for each GB you go over.

Frequently asked questions

How will I know when my usage limit starts and ends?

Your first usage period will begin on the date your service activates. Subsequent periods will follow on from this.

How long is a usage period?

All usage periods run for no longer than a calendar month. Typically, the average usage period lasts 30 days.

How can I check my usage?

Pages 7-8of this booklet explain how to do this in more detail.

What counts towards my broadband usage?

Usage is the combined total of all your downloads. Uploads are completely unlimited.

How much web browsing and email is included in my allowance?

As much as you want to do! Both these activities only use a small amount of bandwidth, so if you only use the internet for basic surfing and email, we estimate even on our lowest package (Karoo Lite) this equates to an average of 6-8hours per day.

Are the figures quoted above definitive for those types of activities?

No, they are approximations to be used as a guide only. The actual amount of usage for any activity will be dependent on factors such as the websites you are viewing, or the quality and length of music or movies you download.

Although we will notify you if you approach, or exceed your limit, it is a good idea for you to familiarise yourself with the process to check your usage, should you wish to monitor it yourself. The next section explains how to do this in more detail. It is advisable you familiarise yourself with this procedure.

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Checking your usage

All usage is monitored in the Karoo Control Panel which can be accessed within “My Account” at www.karoo.co.uk

You will be presented with a login screen – enter your internet connection username and password here, e.g: username: paul72, password: broadband.

Select “Check My GB Usage”. The diagram below shows the screen you see next. This enables you to view your current usage.

This example shows data for a customer on our Karoo Lite product. They have an all-inclusiveallowance of 2GB as displayed in Green. In this instance, the customer has exceeded their specified limit, and has downloaded a total of

2.7GB. The usage displayed in red shows the data over the limit.

7

Using your broadband product

Checking your usage (continued)

You will see the option to “Show History”. This will show your download history for up to six months of usage. The illustration below shows an example of how this may look.

In the example above, the customer has been online with us since

18 December 2007, and has had three months on a usage based product. As you can see by the usage shown in green, they did not exceed their usage allowance in the first two months, downloading only 0.1GB and 1.5GB

respectively. Their current usage shows the first time their limit was exceeded

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Email

Your email address

Signing up to broadband gives you your very own email address.

Your username will form part of your email address.

So for example, if Paul Smith’s username is paul72, his email address would be paul72@paul72.karoo.co.uk

Fill in the following boxes to determine your main email address.

Enter your username here

username

@

username

.karoo.co.uk

 

 

 

 

Setting up your email account

Your email account has already been set up with Karoo. By default your email address is: username@username.karoo.co.uk.

To make any changes to your account go to ‘My Account’ at www.karoo.co.uk. You will be presented with a login screen – enter your internet connection username and password here, e.g.: username: paul72, password: broadband.

9

Email

Setting up more than one email account

Depending on which Karoo package you are on, you may get more than one email mailbox, so that you can personalise email accounts for different members of the household. You can even password protect each address for

enhanced privacy. You may have more than one email alias, which is a separate email address you can use that will re-directto the master email account, or another sub email account of your choice.

To set up more than one account log into ‘My Account’ at www.karoo.co.uk and follow these simple instructions;

Click onto ‘Setup a New Email Account’

Select ‘Setup a New Mailbox and Email Address for a New User’, and click ‘Next’

Complete the email address, click ‘Next’

Enter the password for the new account, then confirm it by entering it again

You will now need to install the email account on your computer.

Do this by clicking on ‘Update my Outlook Express’, click on ‘My Email’ on the left hand side of the screen then select your email program.

Anti-spamand emailanti-virussettings

The widespread use of email has led to its exploitation – through virus attacks and junk email (SPAM). So, it is important to protect your email inbox from unwanted junk mail.

Karoo will automatically scan your emails for viruses. Your Karoo email is also already set up with Karoo’s recommended default anti-spamsettings, so, if you are happy with these, you don’t need to do anything. However, if you would like to change the level of filtering you receive, follow these steps:

Go to ‘My Account’ via www.karoo.co.uk

Log in with your username and password

Click on ‘Change Your Spam

Settings’

Select the level of filtering you require [the default setting is ‘Strong’]

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