8e6 Technologies ERH-100 (5K02-61), ERS-200 (5K02-52), ERH-200 (5K02-24), ER3-200 (5K02-56), ERS-100 (5K02-51), ER3-100 (5K02-55) User Manual

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Enterprise Reporter

QUICK START

GUIDE

Model: ER

ER3-100(5K02-55),ER3-200(5K02-56),ERS-100(5K02-51),ERS-200(5K02-52),ERH-100(5K02-61),ERH-200(5K02-24)

Release: 5.0.00 / Updated: 01.07.09

8e6 EnterpriseReporterQuickStartGuide

© 2009 8e6 Technologies. All rights reserved.

This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine readable form without prior written consent from 8e6 Technologies.

Every effort has been made to ensure the accuracy of this document. However, 8e6 Technologies makes no warranties with respect to this documentation and disclaims any implied warranties of merchantability and fitness for a particular purpose. 8e6 Technologies shall not be liable for any error or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein. The information in this documentation is subject to change without notice.

Trademarks

Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are the sole property of their respective manufacturers.

Part# ER-QSG-090107

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8e6 EnterpriseReporterQuickStartGuide

Contents

 

ER Enterprise Reporter Introduction......................................................

1

About this Document.....................................................................................................................

2

Conventions Used in this Document...........................................................................................

2

Service Information...................................................................................

3

Preliminary Setup Procedures..................................................................

4

Unpack the Unit from the Carton..................................................................................................

4

Select a Site for the Server............................................................................................................

5

Install the “H” Server Bezel...........................................................................................................

6

Rack Mount the Server..................................................................................................................

9

Check the Power Supply.............................................................................................................

17

General Safety Information.........................................................................................................

18

Install the Server...................................................................................

21

Step 1: Setup Procedures...........................................................................................................

21

Step 1A: Quick Start Setup Procedures.....................................................................................

22

Step 1B: Console Setup Procedures..........................................................................................

29

Step 2: Change User Name and Password, Set Self-Monitoring.............................................

38

Step 3: R3000 Configuration.......................................................................................................

41

Step 4: Client Workstation Configuration..................................................................................

42

Step 5: Launch the ER Client......................................................................................................

43

Conclusion..............................................................................................

45

ImportantInformation about using theER in theEvaluationMode..........

46

Administrator Console, Expiration Screen................................................................................

46

ER Client, ER Server Statistics Window....................................................................................

47

Non-“H”Server Specifications...............................................................

48

Physical Specifications...............................................................................................................

48

Hardware Component Specifications........................................................................................

49

Internal Product Specifications..................................................................................................

49

Front Panel LED Indicators and Buttons...................................................................................

50

8e6 EnterpriseReporterQuickStartGuide

iii

“H” Server Specifications.......................................................................

51

Physical Specifications...............................................................................................................

51

Hardware Component Specifications........................................................................................

52

Internal Product Specifications..................................................................................................

52

Front of Chassis: Control Panel.................................................................................................

53

Rear of Chassis............................................................................................................................

54

Regulatory Specifications and Disclaimers.............................................

55

Declaration of the Manufacturer or Importer.............................................................................

55

Appendix: SCSI Connected Storage Device............................................

58

Preliminary Setup Procedures....................................................................................................

58

Install the Unit..............................................................................................................................

63

Physical Components..................................................................................................................

65

Specifications...............................................................................................................................

68

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8e6 EnterpriseReporterQuickStartGuide

ER EnterpriseReporterIntroduction

Thank you for choosing to evaluate the 8e6 Technologies ER Enterprise Reporter. The ER is designed to readily obtain information about end users’ Internet activity via log files (text files containing Web access data) from a source device such as the 8e6

R3000 Enterprise Filter.

ER “H” server models include RAID technology for fault tolerance and high performance.

The ER is comprised of the ER server and client application. Once the ER server is configured and log files have populated the database, an administrator can use the ER client reporting application to virtually generate an unlimited number of queries and reports from data in the database. This data shows which end user is accessing which site, the duration of each site visit, and the frequency of these visits, and can help administrators identify Internet usage abusers, develop policies, and target sites to be filtered, in order to maximize bandwidth utilization and productivity. The client gives the administrator the ability to interrogate massive datasets through flexible drill-downtechnology, until the desired view is obtained, and then memorize and save the view to auser-definedreport menu for repetitive, scheduled execution and distribution.

8e6 EnterpriseReporterQuickStartGuide

 

About this Document

This document is divided into the following sections:

Introduction - This section is comprised of an overview of the ER product and how to use this document

Service Information - This section provides 8e6 Technologies contact information

Preliminary Setup Procedures - This section includes instructions on how to physically set up the ER in your network environment

Install the Server - This section explains how to configure the ER for reporting

Conclusion - This section indicates that the quick start steps have been completed

Evaluation Mode - This section gives information on using the ER in the evaluation mode

Specifications - This section features hardware specifications

LED Indicators and Buttons - This section explains how to read LED indicators and use LED buttons for troubleshooting the unit

Regulatory Specifications and Disclaimers - This section cites safety and emissions compliance information for ER models 5K02-51, 5K02-52, 5K02-55, 5K02-56

Appendix - The appendix explains how to set up the optional NAS (SCSI Connected Storage Device or “SAN”) unit

Conventions Used in this Document

The following icons are used throughout this document to call attention to important information pertaining to handling, operation, and maintenance of the server; safety and preservation of the equipment, and personal safety:

NOTE: The “note” icon is followed by additional information to be considered.

WARNING: The “warning” icon is followed by information alerting you to a potential situation that may cause damage to property or equipment.

CAUTION: The “caution” icon is followed by information warning you that a situation has the potential to cause bodily harm or death.

 

8e6 EnterpriseReporterQuickStartGuide

ServiceInformation

The user should not attempt any maintenance or service on the unit beyond the procedures outlined in this document.

Any initial hardware setup problem that cannot be resolved at your internal organization should be referred to an 8e6 Technologies solutions engineer or technical support representative.

8e6 Corporate Headquarters (USA)

Local

:

714.282.6111

Domestic US

:

1.888.786.7999

International

:

+1.714.282.6111

8e6 Taiwan

Taipei Local

:

2397-0300

Domestic Taiwan

: 02-2397-0300

International

:

886-2-2397-0300

Procedures

When calling 8e6 Technologies regarding a problem, please provide the representative the following information:

Your contact information.

Serial number or original order number.

Description of the problem.

Network environment in which the unit is used.

State of the unit before the problem occurred.

Frequency and repeatability of the problem.

Can the product continue to operate with this problem?

Can you identify anything that may have caused the problem?

8e6 EnterpriseReporterQuickStartGuide

 

PreliminarySetupProcedures

Unpack the Unit from the Carton

Inspect the packaging container for evidence of mishandling during transit. If the packaging container is damaged, photograph it for reference.

Carefully unpack the unit from the carton and verify that all accessories are included. Save all packing materials in the event that the unit needs to be returned to 8e6 Technologies.

The carton should contain the following items:

1 Enterprise Reporter (ER)

1 Bezel to be installed on the front of the chassis for “H” servers

1 AC Power Cord, 2 AC Power Cords for “H” servers

1 Serial Port Cable

1 CAT-5ECrossover Cable

Rack Mount Brackets (2)

1 End User License Agreement (EULA)

1 envelope containing a CD-ROMwith PDFs of the ER user guides. The latest versions of our user guides can be obtained athttp://www.8e6.com/docs/er5server. pdf (administrator),http://www.8e6.com/docs/er5_wclient.pdf (Web client).

NOTES: A coupler is included in the carton if athree-footCAT-5Ecrossover cable is packaged with your unit instead of a14-footCAT-5Ecrossover cable. An additionalfive-footCAT-5Ecrossover cable also is included in the carton if you have purchased the optional NAS (SCSI Connected Storage Device or “SAN”) unit.

Inspect the server and accessories for damage. If the contents appear damaged, file a damage claim with the carrier immediately.

WARNING: To avoid danger of suffocation, do not leave plastic bags used for packaging the server or any of its components in places where children or infants may play with them.

 

8e6 EnterpriseReporterQuickStartGuide

Select a Site for the Server

The server operates reliably within normal office environmental limits. Select a site that meets the following criteria:

Clean and relatively free of excess dust.

Well-ventilatedand away from sources of heat, with the ventilating openings on the server kept free of obstructions.

Away from sources of vibration or physical shock.

Isolated from strong electromagnetic fields and noise caused by electrical devices such as elevators, copy machines, air conditioners, large fans, large electric motors, radio and TV transmitters, and high-frequencysecurity devices.

Access space provided so the server power cord can be unplugged from the power supply or the wall outlet—thisis the only way to remove the AC power cord from the server.

Clearance provided for cooling and airflow: Approximately 30 inches (76.2 cm) in the back and 25 inches (63.5 cm) in the front.

Located near a properly earthed, grounded, power outlet.

8e6 EnterpriseReporterQuickStartGuide

 

Install the “H” Server Bezel

Before rack mounting an “H” server, the bezel should be installed on the front end of the chassis. This portion of the installation process requires you to unpack the unit and bezel.

NOTE: The bezel has been packaged separately from the unit to prevent damage during shipping.

Front of bezel

Outside of left inner rail

Inside front end of U-shaped

 

handle on left inner rail

Inner left rail attached to chassis

Pin on right side of bezel

8e6 EnterpriseReporterQuickStartGuide