8e6 Technologies 8e6 Enterprise Reporter Administrator Console ER User Manual
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® Enterprise Reporter

USER

GUIDE

Administrator Console

Model: ER

Release 5.0.00 • Manual Version 1.01

II

8E6 TECHNOLOGIES, ENTERPRISEREPORTERADMINISTRATORUSERGUIDE

8E6ENTERPRISEREPORTERADMINISTRATOR

USERGUIDE

© 2008 8e6 Technologies All rights reserved.

828 W. Taft Ave., Orange, CA 92865, USA

Version 1.01, published January 2009 for software release 5.0.00

Printed in the United States of America

This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine readable form without prior written consent from 8e6 Technologies.

Every effort has been made to ensure the accuracy of this document. However, 8e6 Technologies makes no warranties with respect to this documentation and disclaims any implied warranties of merchantability and fitness for a particular purpose. 8e6 Technologies shall not be liable for any error or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein. Due to future enhancements and modifications of this product, the information described in this documentation is subject to change without notice.

The latest version of this document can be obtained from http://www.8e6.com/docs/er5server.pdf.

Trademarks

Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are the sole property of their respective manufacturers.

Part# ER5-SUG_v1.01-0901

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8E6 TECHNOLOGIES, ENTERPRISEREPORTERADMINISTRATORUSERGUIDE

CONTENTS

 

ENTERPRISE REPORTER OVERVIEW ...................................

1

Operations ...................................................................................

1

How to Use this User Guide .......................................................

2

Organization ......................................................................................

2

Conventions ......................................................................................

3

Terminology ......................................................................................

4

ADMINISTRATOR SECTION .................................................

8

Introduction .................................................................................

8

Components and Environment ................................................

10

Components ....................................................................................

10

Hardware ..................................................................................

10

Software ...................................................................................

10

Environment ....................................................................................

11

Workstation Requirements .......................................................

11

Network Requirements .............................................................

11

Chapter 1: Accessing the Server .............................................

12

Preliminary Network Settings ..........................................................

12

Procedures for Accessing the Server ..............................................

12

Procedures for Logging On, Off the Server .....................................

13

Log On ......................................................................................

13

Logging on the First Time ..................................................

15

Specify the Server’s function ........................................

15

Set up an Administrator Login ID ........................................

16

Log Off ......................................................................................

18

Chapter 2: Configuring the ER Server ....................................

19

Administrator Console .....................................................................

19

Network Menu ..........................................................................

20

Box Mode screen ...............................................................

21

Live Mode .....................................................................

21

Archive Mode................................................................

21

Change the Box Mode..................................................

22

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CONTENTS

Add/Edit/Delete Administrators screen ..............................

23

View a List of Administrators ........................................

24

Add an Administrator ....................................................

24

Edit an Administrator’s Login ID ...................................

24

Delete an Administrator ................................................

25

Locked-out Accounts and IPs screen .................................

26

View Locked Accounts, IP addresses...........................

27

Unlock Accounts, IP addresses ....................................

27

Network Settings screen .....................................................

28

Set up/Edit IP Addresses..............................................

29

Routing Table screen .........................................................

30

View a List of Routers...................................................

30

Add a Router.................................................................

31

Delete a Router.............................................................

31

Regional Setting screen .....................................................

32

Specify the Time Zone..................................................

33

Specify the Language Set.............................................

33

Specify Network Time Protocol Servers .......................

33

Update the Time on the Server.....................................

34

Network Diagnostics screen ...............................................

35

Ping...............................................................................

36

Trace Route..................................................................

37

SNMP screen .....................................................................

39

Enable SNMP ...............................................................

40

Set up Community Token for Public Access.................

40

Create, Build the Access Control List ...........................

40

Maintain the Access Control List ..................................

40

Server Menu . ............................................................................

41

Backup screen ...................................................................

42

Backup and Recovery Procedures ...............................

42

Set up/Edit External Backup FTP Password ................

44

Execute a Manual Backup ............................................

44

Perform a Remote Backup ...........................................

45

Perform a Restoration to the ER Server .......................

46

Self Monitoring screen .......................................................

47

View a List of Contact E-Mail Addresses......................

48

Set up and Activate Self-Monitoring .............................

48

Remove Recipient from E-mail Notification List............

48

Deactivate Self-Monitoring............................................

48

SMTP Server Setting screen ..............................................

49

Enter, Edit SMTP Server Settings ................................

49

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CONTENTS

Verify SMTP Settings....................................................

50

Server Status screen...........................................................

51

View the Status of the Server .......................................

52

Secure Access screen .......................................................

53

Activate a Port to Access the Server ............................

54

Terminate a Port Connection........................................

55

Terminate All Port Connections ....................................

55

Software Update screen .....................................................

56

View Installed Software Updates ..................................

57

Uninstall the Most Recently Applied Software Update . 57

View Available Software Updates.................................

57

Install a Software Update..............................................

58

Software Update Setting screen .........................................

61

Specify Proxy Settings..................................................

62

Save Settings................................................................

62

Shut Down screen ..............................................................

63

Server Action Selections...............................................

63

Perform a Server Action ...............................................

64

NIC Mode screen ................................................................

65

View the NIC Negotiation..............................................

66

Modify the NIC Mode Setting........................................

66

Web Client Server Management screen .............................

67

Restart the Web Client Server ......................................

68

Enable/Disable Web Client Server Access...................

68

Enable/Disable the Web Client Scheduler....................

68

Hardware Failure Detection screen ....................................

69

View the Status of the Hard Drives...............................

69

Consolidated ER: Consolidated Mode Setting screen .......

71

View Remote ER Settings ............................................

71

Add a Remote ER.........................................................

72

View Current Statistics for a Remote ER......................

72

Edit Settings for a Remote ER......................................

73

Remove a Remote ER from the Consolidated ER........

73

Database Menu . .......................................................................

74

User Name Identification screen .........................................

74

View the User Name Identification screen....................

77

Set up a Customized Label for Unidentified Machines . 77

Configure the Server to Log User Activity.....................

77

Deactivate User Name Identification ............................

78

Username Display Setting screen ......................................

79

View the Current Username Display Setting ................

80

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Modify the Username Display Setting...........................

80

Page View Elapsed Time screen .......................................

82

Establish the Unit of Elapsed Time for Page Views......

82

Elapsed Time Rules......................................................

83

Page Definition screen .......................................................

84

View the Current Page Types.......................................

84

Remove a Page Type ...................................................

85

Add a Page Type ..........................................................

85

Tools screen .......................................................................

86

View Diagnostic Reports...............................................

87

View Database Status Logs..........................................

87

Expiration screen ...............................................................

90

Expiration Screen Terminology.....................................

91

Expiration Rules............................................................

92

View Data Storage Statistics ........................................

93

Change Data Storage Settings .....................................

97

NAS Status screen .............................................................

99

View NAS Status Information .....................................

100

Optional Features screen..................................................

100

Enable Search String Reporting .................................

102

Enable Block Request Count......................................

102

Enable Wall Clock Time..............................................

102

Enable Page and/or Object Count ..............................

103

Enable, Configure Password Security Option.............

104

User Group Import screen ................................................

106

Import User Groups ....................................................

107

TECHNICAL SUPPORT / PRODUCT WARRANTIES .............

108

Technical Support ...................................................................

108

Hours .............................................................................................

108

Contact Information .......................................................................

108

Domestic (United States) ........................................................

108

International ............................................................................

108

E-Mail .....................................................................................

108

Office Locations and Phone Numbers ....................................

109

8e6 Corporate Headquarters (USA)..................................

109

8e6 Taiwan........................................................................

109

Support Procedures ......................................................................

110

Product Warranties .................................................................

111

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CONTENTS

Standard Warranty ........................................................................

111

Technical Support and Service .....................................................

112

Extended Warranty (optional) .......................................................

113

Extended Technical Support and Service .....................................

113

APPENDICES SECTION ...................................................

114

Appendix A ..............................................................................

114

Evaluation Mode ...........................................................................

114

Administrator Console ............................................................

114

Use the Server in the Evaluation Mode ............................

116

Expiration screen ........................................................

116

Change the Evaluation Mode............................................

117

Activation Page...........................................................

118

Appendix B ..............................................................................

120

Disable Pop-up Blocking Software ................................................

120

Yahoo! Toolbar Pop-up Blocker ....................................................

120

Add the Client to the White List ..............................................

120

Google Toolbar Pop-up Blocker ....................................................

122

Add the Client to the White List ..............................................

122

AdwareSafe Pop-up Blocker .........................................................

123

Disable Pop-up Blocking ........................................................

123

Windows XP SP2 Pop-up Blocker ................................................

124

Set up Pop-up Blocking ..........................................................

124

Use the Internet Options dialog box..................................

124

Use the IE Toolbar ...........................................................

125

Add the Client to the White List . .............................................

126

Use the IE Toolbar ............................................................

126

Use the Information Bar ...................................................

127

Set up the Information Bar..........................................

127

Access the Client ........................................................

127

Appendix C ..............................................................................

129

RAID Maintenance ........................................................................

129

Part 1: Hardware Components ...............................................

129

Part 2: Server Interface . .........................................................

130

LED indicators in SL and HL units ....................................

130

Front control panels on H, SL, and HL units ....................

132

Rear panels on H and HL units ........................................

134

Part 3: Troubleshooting . .........................................................

135

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CONTENTS

Hard drive failure...............................................................

135

Step 1: Review the notification email..........................

135

Step 2: Verify the failed drive in the Admin console ...

136

Step 3: Replace the failed hard drive..........................

137

Step 4: Rebuild the hard drive ....................................

138

Step 5: Contact Technical Support .............................

138

Power supply failure..........................................................

138

Step 1: Identify the failed power supply ......................

138

Step 2: Unplug the power cord ...................................

138

Step 3: Replace the failed power supply ....................

139

Step 4: Contact Technical Support .............................

139

Fan failure ........................................................................

140

Identify a fan failure ....................................................

140

INDEX ...........................................................................

141

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8E6 TECHNOLOGIES, ENTERPRISEREPORTERADMINISTRATORUSERGUIDE