Zebra TC52x, TC57x, TC52x-HC Reference Guide

0 (0)

TC52x, TC57x,

TC52x-HC

Touch Computer

Product Reference Guide

for Android™ 10

MN-003871-03EN Rev. A

ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many jurisdictions worldwide. Google, Android, Google Play and other marks are trademarks of Google LLC. All other trademarks are the property of their respective owners. ©2020 Zebra Technologies Corporation and/or its affiliates. All rights reserved.

COPYRIGHTS & TRADEMARKS: For complete copyright and trademark information, go to zebra.com/copyright.

WARRANTY: For complete warranty information, go to zebra.com/warranty.

END USER LICENSE AGREEMENT: For complete EULA information, go to zebra.com/eula.

Terms of Use

•Proprietary Statement

This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.

•Product Improvements

Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.

•Liability Disclaimer

Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

•Limitation of Liability

In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if

Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Revision History

Changes to the original guide are listed below:

Change	Date	Description
-01EN Rev A	7/2020	Initial release.
-02EN Rev A	9/2020	Add TC57x information.
-03EN	11/2020	Add TC52x-HC information.

Table of Contents

Terms of Use...................................................................................................................	2
Revision History..............................................................................................................	2
About This Guide..............................................................................................................................	13
Configurations...............................................................................................................	13
Notational Conventions.................................................................................................	14
Icon Conventions ..........................................................................................................	14
Service Information.......................................................................................................	15
Determining Software Versions.....................................................................................	15
Determining the Serial Number.....................................................................................	15
Getting Started..................................................................................................................................	17
Introduction ...................................................................................................................	17
Unpacking.....................................................................................................................	17
Features........................................................................................................................	18
Setting Up the Device ...................................................................................................	20
Installing the SIM Card ...........................................................................................	21
Installing a microSD Card.......................................................................................	23
Installing the Battery...............................................................................................	24
Charging the Battery...............................................................................................	25
Charging Indicators ................................................................................................	26
Replacing the TC52x/TC57x Battery.............................................................................	26
Replacing the TC52x-HC Battery..................................................................................	27
Replacing the microSD Card.........................................................................................	28
Replacing the SIM Card .........................................................................................	29
Using the Device...............................................................................................................................	32
Home Screen................................................................................................................	32
Setting Home Screen Rotation...............................................................................	33

Table of Contents
Status Bar...............................................................................................................	33
Notification Icons..............................................................................................	34
Status Icons .....................................................................................................	35
Managing Notifications...........................................................................................	35
Opening the Quick Access Panel...........................................................................	36
Quick Access Panel Icons................................................................................	37
Editing Icons on the Quick Settings Bar.................................................................	38
Battery Management.....................................................................................................	38
Checking Battery Status.........................................................................................	38
Monitoring Battery Usage.......................................................................................	38
Low Battery Notification..........................................................................................	39
Interactive Sensor Technology......................................................................................	39
Waking the Device........................................................................................................	39
USB Communication.....................................................................................................	40
Transferring Files....................................................................................................	40
Transferring Photos................................................................................................	40
Disconnect from the Host Computer ......................................................................	41
Settings..............................................................................................................................................	42
Accessing Settings........................................................................................................	42
Display Settings ............................................................................................................	42
Setting the Screen Brightness Manually.................................................................	42
Setting the Screen Brightness Automatically..........................................................	42
Setting Night Light..................................................................................................	42
Setting Screen Rotation..........................................................................................	43
Setting Screen Timeout..........................................................................................	43
Lock Screen Display...............................................................................................	43
Setting Font Size....................................................................................................	44
Notification LED Brightness Level..........................................................................	44
Touch Panel Mode .................................................................................................	44
Setting the Date and Time ............................................................................................	45
General Sound Setting..................................................................................................	45
Sound Options........................................................................................................	45
Setting Wake-Up Sources.............................................................................................	46
Remapping a Button .....................................................................................................	47
Remappable Keys.........................................................................................................	47
Alert Button ...................................................................................................................	48
Configuring the Alert Button ...................................................................................	48
Alert Accessibility Service.......................................................................................	48
Using an Alert Button..............................................................................................	48
Keyboards.....................................................................................................................	48

Table of Contents
Keyboard Configuration..........................................................................................	49
Enabling Keyboards.........................................................................................	49
Switching Between Keyboards.........................................................................	49
Using the Android and Gboard Keyboards.............................................................	49
Edit Text...........................................................................................................	49
Entering Numbers, Symbols, and Special Characters.....................................	49
Using the Enterprise Keyboard...............................................................................	49
Numeric Tab.....................................................................................................	50
Alpha Tab.........................................................................................................	50
Additional Character Tab .................................................................................	50
Scan Tab..........................................................................................................	50
Language Usage...........................................................................................................	50
Changing the Language Setting.............................................................................	50
Adding Words to the Dictionary..............................................................................	50
Notifications...................................................................................................................	51
Setting App Notifications ........................................................................................	51
Viewing Notification Settings for All Apps ........................................................	51
Controlling Lock Screen Notifications ..............................................................	51
Blink Light.........................................................................................................	52
Applications......................................................................................................................................	53
Accessing Apps.............................................................................................................	56
Switching Between Recent Apps............................................................................	56
Battery Manager............................................................................................................	57
Opening Battery Manager ......................................................................................	57
Battery Manager Information Tab...........................................................................	57
Battery Manager Swap Tab....................................................................................	59
Camera .........................................................................................................................	60
Taking Photos.........................................................................................................	60
Taking a Panoramic Photo.....................................................................................	61
Recording Videos...................................................................................................	61
Photo Settings........................................................................................................	62
Camera Settings.....................................................................................................	62
Rear Camera Photo Settings...........................................................................	63
Front Camera Photo Settings...........................................................................	64
Video Settings ........................................................................................................	64
Rear Camera Video Settings ...........................................................................	64
Front Camera Video Settings...........................................................................	64
DataWedge Demonstration...........................................................................................	64
Scanner Selection ..................................................................................................	65
PTT Express Voice Client.............................................................................................	66
PTT Express User Interface...................................................................................	66
PTT Audible Indicators...........................................................................................	67

Table of Contents
PTT Notification Icons ............................................................................................	67
Enabling PTT Communication................................................................................	67
Selecting a Talk Group...........................................................................................	68
PTT Communication...............................................................................................	68
Creating a Group Call ......................................................................................	68
Responding with a Private Response..............................................................	69
Disabling PTT Communication...............................................................................	69
RxLogger.......................................................................................................................	70
RxLogger Configuration..........................................................................................	70
Configuration File ...................................................................................................	70
Enabling Logging....................................................................................................	70
Disabling Logging...................................................................................................	70
Extracting Log Files................................................................................................	70
Backing Up.............................................................................................................	70
RxLogger Utility......................................................................................................	71
Initiating the Main Chat Head...........................................................................	71
Removing the Main Chat Head........................................................................	71
Viewing Logs....................................................................................................	71
Removing a Sub Chat Head Icon.....................................................................	71
Backing Up In Overlay View.............................................................................	71
Sound Recorder............................................................................................................	71
Wireless.............................................................................................................................................	73
Wireless Wide Area Networks.......................................................................................	73
Sharing the Mobile Data Connection......................................................................	73
Enabling USB Tethering...................................................................................	73
Enabling Bluetooth Tethering...........................................................................	74
Enabling Wi-Fi Hotspot ....................................................................................	74
Configuring the Wi-Fi Hotspot..........................................................................	74
Data Usage.............................................................................................................	75
Setting Data Usage Warning............................................................................	75
Setting Data Limit.............................................................................................	75
Cellular Network Settings.......................................................................................	76
Data When Roaming........................................................................................	76
Setting Preferred Network................................................................................	76
Using Search for MicroCell ..............................................................................	76
Configuring the Access Point Name ................................................................	76
Locking the SIM Card.......................................................................................	77
Wireless Local Area Networks......................................................................................	77
Connecting to a Wi-Fi Network...............................................................................	78
Removing a Wi-Fi Network.....................................................................................	78
WLAN Configuration .....................................................................................................	78
Configuring a Secure Wi-Fi Network......................................................................	78

Table of Contents
Manually Adding a Wi-Fi Network ..........................................................................	79
Configuring for a Proxy Server...............................................................................	81
Configuring the Device to Use a Static IP Address ................................................	81
Wi-Fi Preferences...................................................................................................	82
Additional Wi-Fi Settings ........................................................................................	82
Wi-Fi Direct.............................................................................................................	82
Bluetooth.......................................................................................................................	83
Adaptive Frequency Hopping.................................................................................	83
Security...................................................................................................................	84
Bluetooth Profiles ...................................................................................................	84
Bluetooth Power States..........................................................................................	85
Bluetooth Radio Power...........................................................................................	85
Enabling Bluetooth...........................................................................................	85
Disabling Bluetooth..........................................................................................	85
Discovering Bluetooth Device(s) ............................................................................	86
Changing the Bluetooth Name ...............................................................................	86
Connecting to a Bluetooth Device..........................................................................	86
Selecting Profiles on the Bluetooth Device.............................................................	86
Unpairing a Bluetooth Device.................................................................................	87
Cast...............................................................................................................................	87
Near Field Communications..........................................................................................	87
Reading NFC Cards...............................................................................................	88
Enterprise NFC Settings.........................................................................................	89
Data Capture .....................................................................................................................................	90
Imaging .........................................................................................................................	90
Digital Camera ..............................................................................................................	90
Linear Imager................................................................................................................	91
Operational Modes.................................................................................................	91
RS507/RS507X Hands-Free Imager.............................................................................	92
RS5100 Ring Scanner ..................................................................................................	92
RS6000 Bluetooth Ring Scanner..................................................................................	92
DS3678 Digital Scanner................................................................................................	93
LI3678 Linear Scanner..................................................................................................	93
DS2278 Digital Scanner................................................................................................	94
DS8178 Scanner...........................................................................................................	94
Scanning Considerations..............................................................................................	94
Scanning with Internal Imager.......................................................................................	95
Scanning with Internal Camera.....................................................................................	97
Scanning with RS507/RS507X Hands-Free Imager.....................................................	98
Scanning with RS6000 Bluetooth Ring Scanner...........................................................	99

Table of Contents
Scanning with RS5100 Ring Scanner.........................................................................	100
Scanning with the DS3678 Bluetooth Scanner...........................................................	101
Scanning with LI3678 Linear Imager...........................................................................	102
Scanning with DS2278 Digital Scanner ......................................................................	103
Scanning with DS8178 Digital Scanner ......................................................................	104
Pairing the Bluetooth Ring Scanner............................................................................	105
Pairing Using Near Field Communication...................................................................	105
Pairing in HID Mode Using Near Field Communication........................................	106
Pairing Using Simple Serial Interface...................................................................	107
Pairing Using Bluetooth Human Interface Device ................................................	108
Pairing a Bluetooth Scanner .......................................................................................	109
Pairing Using Simple Serial Interface...................................................................	109
Pairing Using Bluetooth Human Interface Device ................................................	109
DataWedge.................................................................................................................	110
Enabling DataWedge............................................................................................	110
Disabling DataWedge...........................................................................................	110
Supported Decoders.............................................................................................	111
Calls.................................................................................................................................................	114
Emergency Calling......................................................................................................	114
Audio Modes...............................................................................................................	114
Bluetooth Headset.......................................................................................................	114
Wired Headset ............................................................................................................	115
Adjusting Audio Volume..............................................................................................	115
Making a Call Using the Dialer....................................................................................	115
Accessing Dialing Options....................................................................................	116
Making a Call Using Contacts.....................................................................................	116
Using the Dialer....................................................................................................	116
Using the Contacts App........................................................................................	116
Making a Call Using Call History.................................................................................	116
Using the Call History List ....................................................................................	117
Making a Conference Call on GSM.............................................................................	117
Making a Call Using a Bluetooth Headset...................................................................	117
Answering Calls ..........................................................................................................	118
Call Settings................................................................................................................	118
Accessories.....................................................................................................................................	120
Battery Charging.........................................................................................................	123
Main Battery Charging..........................................................................................	123
Spare Battery Charging........................................................................................	123

Table of Contents
Charging Temperature .........................................................................................	124
1-Slot USB Charge Cradle..........................................................................................	125
Setup....................................................................................................................	126
Charging the Device.............................................................................................	126
Inserting a Device with Rugged Boot into Cradle.................................................	127
1-Slot Workstation Docking Cradle.............................................................................	128
Setup....................................................................................................................	130
Ethernet Setup......................................................................................................	131
Scanner Setup......................................................................................................	131
Security.................................................................................................................	131
Using the Workstation Cradle...............................................................................	132
Changing Monitor Resolution...............................................................................	132
Charging the Device.............................................................................................	132
Inserting a TC5X with Rugged Boot into Cradle .........................................................	132
2-Slot USB/Ethernet Cradle........................................................................................	134
Setup....................................................................................................................	135
Ethernet Settings............................................................................................	135
Configuring Ethernet Proxy Settings..............................................................	135
Configuring Ethernet Static IP Address..........................................................	136
4-Slot Charge Only Cradle with Battery Charger........................................................	140
Setup....................................................................................................................	141
Charging the Device.............................................................................................	141
Inserting a TC5X with Rugged Boot into Cradle...................................................	142
Charging the Spare Battery..................................................................................	142
5-Slot Charge Only Cradle..........................................................................................	144
Setup....................................................................................................................	145
Charging the Device.............................................................................................	145
Inserting a Device with Rugged Boot into Cradle.................................................	146
5-Slot Ethernet Cradle.................................................................................................	147
Setup....................................................................................................................	148
Daisy-chaining Ethernet Cradles..........................................................................	148
Ethernet Settings..................................................................................................	149
Configuring Ethernet Proxy Settings..............................................................	149
Configuring Ethernet Static IP Address..........................................................	150
Charging the Device.............................................................................................	150
Inserting a TC5X with Rugged Boot into Cradle...................................................	151
Establishing Ethernet Connection..................................................................	151
LED Indicators......................................................................................................	152
4-Slot Battery Charger ................................................................................................	153
Setup....................................................................................................................	153
Single Charger Setup.....................................................................................	153
Two Charger Setup........................................................................................	154

Table of Contents
Charging Spare Batteries.....................................................................................	155
Rugged Boot...............................................................................................................	157
Installation ............................................................................................................	157
Installing Plastic Stylus.........................................................................................	158
Charging with Cradles..........................................................................................	159
Basic Hand Strap Kit...................................................................................................	161
Installation ............................................................................................................	161
Removal ...............................................................................................................	162
2.5 mm Audio Adapter ................................................................................................	164
3.5 mm Audio Adapter ................................................................................................	165
Rugged Charge/USB Cable........................................................................................	166
Connecting Rugged Charge/USB Cable to Device..............................................	166
Connecting to TC5X with Rugged Boot................................................................	167
USB Communication............................................................................................	168
Charging the Device.............................................................................................	168
Disconnecting the Rugged Charge/USB Cable....................................................	169
Trigger Handle ............................................................................................................	170
Installing the Rugged Boot ...................................................................................	170
Installing the Optional Lanyard.............................................................................	172
Inserting the Device into the Trigger Handle........................................................	173
Removing the Device from the Trigger Handle ....................................................	173
Power Supply..............................................................................................................	175
5-Slot Cradle Rack Installation....................................................................................	176
4-Slot Battery Chargers Rack Installation...................................................................	179
Rack Mount Installation...............................................................................................	182
Wall Installation...........................................................................................................	185
Bottom Tray Assembly .........................................................................................	185
Bracket Wall Mounting..........................................................................................	185
Application Deployment.................................................................................................................	187
Security.......................................................................................................................	187
Secure Certificates......................................................................................................	187
Installing a Secure Certificate .....................................................................................	187
Configuring Credential Storage Settings..............................................................	188
Development Tools.....................................................................................................	188
Android Application Development ........................................................................	188
Development Workstation..............................................................................	188
Enabling Developer Options ..........................................................................	188
EMDK for Android.................................................................................................	189
StageNow.............................................................................................................	189
GMS Restricted...........................................................................................................	189

Table of Contents
ADB USB Setup..........................................................................................................	189
Enabling USB Debugging.....................................................................................	189
Application Installation ................................................................................................	190
Installing Applications Using the USB Connection...............................................	190
Installing Applications Using the Android Debug Bridge ......................................	191
Installing Applications Using a microSD Card ......................................................	191
Uninstalling an Application ...................................................................................	192
Performing a System Update......................................................................................	192
Downloading the System Update Package..........................................................	193
Performing a System Update Using microSD Card..............................................	193
Performing a System Update Using ADB.............................................................	193
Verifying System Update Installation....................................................................	194
Enterprise Reset .........................................................................................................	194
Performing an Enterprise Reset From Device Settings........................................	194
Downloading the Enterprise Reset Package........................................................	195
Performing an Enterprise Reset Using microSD Card .........................................	195
Performing an Enterprise Reset Using ADB.........................................................	195
Performing a Factory Reset........................................................................................	196
Downloading the Factory Reset Package ............................................................	196
Performing a Factory Reset Using microSD Card................................................	196
Performing a Factory Reset Using ADB...............................................................	197
Storage........................................................................................................................	198
Random Access Memory .....................................................................................	198
Viewing Memory.............................................................................................	198
Internal Storage....................................................................................................	198
Viewing Internal Storage................................................................................	198
External Storage...................................................................................................	198
Viewing External Storage...............................................................................	199
Formatting a microSD Card ...........................................................................	199
Formatting a microSD Card as Internal Memory............................................	199
Enterprise Folder..................................................................................................	199
Managing Apps...........................................................................................................	199
App Details...........................................................................................................	200
Managing Downloads..................................................................................................	200
Maintenance and Troubleshooting...............................................................................................	201
Introduction .................................................................................................................	201
Maintaining the Device................................................................................................	201
Display Best Practices ................................................................................................	201
Image Retention...................................................................................................	201
Best Practices for Enterprise Mobile Computing Devices Operating in
Hot Environments and Direct Sunlight........................................................................	202

Table of Contents
Battery Safety Guidelines.....................................................................................	202
Cleaning Instructions...................................................................................................	203
Cleaning and Disinfecting Guidelines...................................................................	203
Approved Cleaning and Disinfectant Agents........................................................	203
Approved Cleaning and Disinfectant Agents for TC52x-HC.................................	204
Special Cleaning Notes........................................................................................	204
Cleaning Frequency .............................................................................................	204
Cleaning the Device....................................................................................................	204
Housing ................................................................................................................	204
Display..................................................................................................................	204
Camera and Exit Window.....................................................................................	204
Battery Guide Slots...............................................................................................	204
Battery Connector and Locating Magnet Cleaning...............................................	205
Cleaning Cradle Connectors.......................................................................................	205
Troubleshooting ..........................................................................................................	207
Resetting the Device ............................................................................................	207
Performing a Soft Reset.................................................................................	207
Performing a Hard Reset ...............................................................................	207
TC52x/TC57x .......................................................................................................	207
1-Slot Charge Only Cradle ...................................................................................	210
1-Slot Workstation Docking Cradle.......................................................................	210
2-Slot USB/Ethernet Cradle..................................................................................	211
4-Slot Charge Only Cradle with Battery Charger Troubleshooting.......................	212
5-Slot Charge Only Cradle Troubleshooting.........................................................	212
5-Slot Ethernet Cradle Troubleshooting...............................................................	213
4-Slot Battery Charger Troubleshooting...............................................................	213
Technical Specifications................................................................................................................	215
Decode Distances ................................................................................................	215
Interface Connector Pin-Outs...............................................................................	216
1-Slot Charge Only Cradle Technical Specifications............................................	217
1-Slot Workstation Docking Cradle Technical Specifications...............................	217
2-Slot USB/Ethernet Cradle Technical Specifications..........................................	218
4-Slot Charge Only Cradle with Battery Charger Technical Specifications..........	218
5-Slot Charge Only Cradle Technical Specifications............................................	219
5-Slot Ethernet Cradle Technical Specifications ..................................................	219
4-Slot Battery Charger Technical Specifications..................................................	220
Trigger Handle Technical Specifications..............................................................	220
Rugged Charge/USB Cable Technical Specifications..........................................	221

WWAN: HSPA+/ LTE/CDMA

About This Guide

This guide provides information about setting up and using the TC52x/TC57x touch computer. Some screens shown in this guide may differ from the actual screens shown on the device.

Configurations

This guide covers the following configurations:

Table 1 Configurations
Configuration	Radios	Display	Memory	Data Capture	Operating System
				Options
TC520K-1	WLAN: 802.11	5.0” Full	4 GB RAM /	2D imager	Android-based,
	a/b/g/n//ac/d/h/i/r/k/v3/w	High	32 GB UFS	(SE-4720) and	Google™ Mobile
	WPAN: Bluetooth v5.0	Definition	Flash	integrated NFC	Services (GMS) 10
	WPAN: Bluetooth v5.0	(1080 x
	Low Energy	(1080 x
	Low Energy	1920) LCD
		1920) LCD
TC520K-1	WLAN: 802.11	5.0” Full	4 GB RAM /	2D imager	Android-based,
	a/b/g/n//ac/d/h/i/r/k/v3/w	High	32 GB UFS	(SE-4720) and	AOSP 10 (China
	WPAN: Bluetooth v5.0	Definition	Flash	integrated NFC	only)
	WPAN: Bluetooth v5.0	(1080 x
	Low Energy	(1080 x
	Low Energy	1920) LCD
		1920) LCD
TC57HO-1	WLAN: 802.11	5.0” Full	4 GB RAM /	2D imager	Google™ Mobile
	a/b/g/n/ac/d/h/i/r/k/v3/w	High	32 GB UFS	(SE-4720) and	Services (GMS)
	WPAN: Bluetooth v5.0	Definition	Flash	integrated NFC	10.

	Low Energy	(1080 x
	Low Energy	1920) LCD
		1920) LCD

Table 1 Configurations (Continued)
Configuration	Radios	Display	Memory	Data Capture	Operating System
				Options
TC57HO-2	WLAN: 802.11	5.0” Full	4 GB RAM /	2D imager	Android Open
	a/b/g/n/ac/d/h/i/r/k/v3/w	High	32 GB UFS	(SE-4720) and	Source Project
	WPAN: Bluetooth v5.0	Definition	Flash	integrated NFC	(AOSP) 10 (China
	WPAN: Bluetooth v5.0	(1080 x			only).
	Low Energy	(1080 x			only).
	Low Energy	1920) LCD
	WWAN: HSPA+/	1920) LCD
	WWAN: HSPA+/
	LTE
TC57JO-1	WLAN: 802.11	5.0” Full	4 GB RAM /	2D imager	Google™ Mobile
	a/b/g/n/ac/d/h/i/r/k/v3/w	High	32 GB UFS	(SE-4720) and	Services (GMS)
	WPAN: Bluetooth v5.0	Definition	Flash	integrated NFC	10. (Turkey only).
		About This Guide

	Low Energy	(1080 x
	Low Energy	1920) LCD
	WWAN: HSPA+/	1920) LCD
	WWAN: HSPA+/
	LTE (Data only)

Notational Conventions

Notational conventions are used to highlight important information.

•Bold text is used to highlight the following:

•Dialog box, window and screen names

•Drop-down list and list box names

•Check box and radio button names

•Icons on a screen

•Key names on a keypad

•Button names on a screen.

•Bullets (•) indicate:

•Action items

•Lists of alternatives

•Lists of required steps that are not necessarily sequential.

•Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.

Icon Conventions

The following icons are used throughout the document. The icons and their associated meanings are described below.

NOTE: The text here indicates information that is supplemental for the user to know and that is not required to complete a task.

IMPORTANT: The text here indicates information that is important for the user to know.

CAUTION: If the precaution is not heeded, the user could receive minor or moderate injury.

About This Guide

WARNING: If danger is not avoided, the user CAN be seriously injured or killed.

DANGER: If danger is not avoided, the user WILL be seriously injured or killed.

Service Information

If you have a problem with your equipment, contact Customer Support for your region. Contact information is available at: zebra.com/support.

When contacting support, please have the following information available:

•Serial number of the unit (found on manufacturing label)

•Model number or product name (found on manufacturing label)

•Software type and version number

•IMEI number

Customer Support responds to calls by email or telephone within the time limits set forth in support agreements.

If the problem cannot be solved by Customer Support, the user may need to return the equipment for servicing and will be given specific directions. We are not responsible for any damages incurred during shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the warranty.

Remove the SIM card and/or microSD card from the device before shipping for service.

If the device was purchased from a business partner, contact that business partner for support.

Determining Software Versions

Before contacting Customer Support, determine the current software version on your device.

1.Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch .

2.Touch Aboutphone.

3.Scroll to view the following information:

•Battery information

•SW components

•Legal information

•Model & hardware

•Android version

•Android security patch level

•Kernel version

•Build number

Determining the Serial Number

Before contacting Customer Support, determine the serial number of your device.

Touch About phone > Model & hardware > Serial number.

About This Guide

Getting Started

Introduction

This section provides information for getting the device up and running for the first time.

Unpacking

1.Carefully remove all protective material from the device and save the shipping container for later storage and shipping.

2.Verify that the following were received:

•Touch computer

•>15.48 Watt hours (typical) / > 4,150 mAh PowerPrecision+ Lithium-ion battery

•Regulatory Guide.

3.Inspect the equipment for damage. If any equipment is missing or damaged, contact the Global Customer Support center immediately.

4.Before using the device for the first time, remove the protective shipping film that covers the scan window, display and camera window.

Getting Started

Features

NOTE: All features are available on both the TC52x (Standard) and TC52x-HC (Healthcare) configurations, except where noted.

CAUTION: The 7-pin interface connector at the bottom of the device is not removable. Trying to remove the connector will cause damage to the device and can void warranty.

Figure 1 Front View

			5	6
2	3	4	5	7

			9
		11	10
		11
Number	Item		Function
1	13 MP Front camera	Takes photos and videos.
2	Receiver	Use for audio playback in Handset mode.
3	Data capture LED	Indicates data capture status.
4	Microphone	Use for communications in Speakerphone mode.
5	Proximity sensor	Determines proximity for turning off display when in handset mode.
6	Light sensor	Determines ambient light for controlling display backlight intensity.
7	Charging/Notification LED	Indicates battery charging status while charging and application
		generated notifications.
8	Touch screen	Displays all information needed to operate the device.
9	Speaker	Provides audio output for video and music playback. Provides
		audio in speakerphone mode.
10	Interface connector	Provides USB host and client communications, audio and device
		charging via cables and accessories.

Note 1: Pakistan, Qatar

Getting Started

Number	Item	Function
11	Microphone	Use for communications in Handset mode.
12	Scan button	Initiates data capture (programmable).
13	Programmable button	Typically used for PTT communications. Where regulatory
		restrictions exist1, button is configurable for use with other
		applications.

Note 1: Pakistan, Qatar

Figure 2 TC52x Rear View

					2
			1
	3
13
					3
					4
12 11	10				5
		9	8		6
			8	7
				7
Number			Item		Function
1		Battery			PowerPrecision+ Lithium-ion battery.
2		Basic hand strap mount			Provides mounting point for Basic Hand Strap accessory.
3		Scan button			Initiates data capture (programmable).
4		Battery release latches			Press to remove the battery.
5		Volume up/down button			Increase and decrease audio volume (programmable).
6		5 MP rear camera			Takes photos and videos.
7		Camera flash			Provides illumination for the camera.
8		Power button			Turns the display on and off. Press and hold to reset the device,
					power off or swap battery.
9		Microphone			Use for noise cancellation.
10		Exit window			Provides data capture using the imager.
11		NFC antenna			Provides communication with other NFC-enabled devices.
12		Headset jack			For audio output to headset.
13		Trigger handle mount			Provide mounting support for the optional Trigger Handle.

Getting Started

Figure 3 TC52x-HC Rear View

		1
3
11				2
				3
				4
				5
10
	9	8		6
		8	7
			7
Number		Item		Function
1	Battery			>15.48 Watt hours (typical) / > 4,150 mAh PowerPrecision+
				Lithium-ion battery.
2	NFC Antenna			Provides communication with other NFC-enabled devices.
3	Scan Button			Initiates data capture (programmable).
4	Battery Release Latches			Press to remove the battery.
5	Volume Up/Down Button			Increase and decrease audio volume (programmable).
6	13 MP Rear Camera			Takes photos and videos.
7	Camera Flash			Provides illumination for the camera.
8	Power Button			Turns the display on and off. Press and hold to reset the
				device, power off or swap battery.
9	Microphone			Use for noise cancellation.
10	Exit Window			Provides data capture using the imager.
11	Red Alert Button			Programmable button for use with applications.

Setting Up the Device

To start using the device for the first time:

1.Install a nano SIM card (TC57x only)

2.Install a micro secure digital (SD) card (optional).

3.Install hand strap (optional).

4.Install the battery.

5.Charge the device.

6.Power on the device.

Getting Started

Installing the SIM Card

NOTE: TC57x only.

NOTE: Only use a nano SIM card.

CAUTION: For proper electrostatic discharge (ESD) precautions to avoid damaging the SIM card. Proper ESD precautions include, but not limited to, working on an ESD mat and ensuring that the user is properly grounded.

1. Remove access cover.

2. Slide the SIM card holder to the unlock position.

3. Lift the SIM card holder door.

4. Place the nano SIM card into the card holder with contacts facing down.

Zebra TC52x, TC57x, TC52x-HC Reference Guide

Getting Started

5. Close the SIM card holder door.

6. Slide to SIM card holder door to the lock position.

CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.

Getting Started

7. Re-install the access door.

Installing a microSD Card

The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack. Refer to the documentation provided with the card for more information, and follow the manufacturer’s recommendations for use.

CAUTION: Follow proper electrostatic discharge (ESD) precautions to avoid damaging the microSD card.

Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.

1. Lift the access door.

2. Slide the microSD card holder to the unlock position.

3. Lift the microSD card holder.

Getting Started

4.Insert the microSD card into the card holder door ensuring that the card slides into the holding tabs on each side of the door.

5. Close the microSD card holder and slide into the lock position.

CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.

6. Re-install the access door.

Installing the Battery

NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags, engravings, stickers, etc., may compromise the intended performance of the device or accessories. Performance levels such as sealing (Ingress Protection (IP)), impact performance (drop and tumble), functionality, temperature resistance, etc. could be effected. DO NOT put any labels, asset tags, engravings, stickers, etc. in the battery well.

Getting Started

1. Insert the battery, bottom first, into the battery compartment in the back of the device.

2. Press the battery down into the battery compartment until the battery release latches snap into place.

Charging the Battery

Before using the device for the first time, charge the main battery until the green Charging/Notification light emitting diode (LED) remains lit. To charge the device use a cable or a cradle with the appropriate power supply. For information about the accessories available for the device, see Accessories for more information.

The battery charges from fully depleted to 90% in approximately 2.5 hours, and from fully depleted to 100% in approximately three hours.

NOTE: In many cases the 90% charge provides plenty of charge for daily use. A full 100% charge lasts for

approximately 14 hours of use.

To achieve the best fast charging results use only Zebra charging accessories and batteries. Charge batteries at room temperature with the device in sleep mode.

Charge batteries in temperatures from 5°C to 40°C (41°F to 104°F). The device or accessory always performs battery charging in a safe and intelligent manner. At higher temperatures (for example: approximately +37°C

(+98°F)) the device or accessory may for small periods of time alternately enable and disable battery charging to keep the battery at acceptable temperatures. The device or accessory indicates when charging is disabled due to abnormal temperatures via its LED and a notification appears on the display.

To charge the main battery:

1.Connect the charging accessory to the appropriate power source.

2.Insert the device into a cradle or attach to a cable. The device turns on and begins charging. The Charging/Notification LED blinks amber while charging, then turns solid green when fully charged.

Getting Started

Charging Indicators

Table 2 Charging/Notification LED Charging Indicators

State

LED

Indication

Off

Slow Blinking Amber (1 blink every 4 seconds)

Device is not charging. Device is not inserted correctly in the cradle or connected to a power source. Charger/cradle is not powered.

Device is charging.

Slow Blinking Red (1 blink every 4 seconds)

Device is charging but the battery is at end of useful life.

Solid Green	Charging complete.
Solid Red	Charging complete but the battery is at end of useful life.
Fast Blinking Amber (2	Charging error, for example:
blinks/second)	• Temperature is too low or too high.
	• Temperature is too low or too high.
	• Charging has gone on too long without completion
	(typically eight hours).
Fast Blinking Red (2	Charging error but the battery is at end of useful life, for
blinks/second)	example:
	• Temperature is too low or too high.
	• Charging has gone on too long without completion
	(typically eight hours).

Replacing the TC52x/TC57x Battery

CAUTION: Do not add or remove microSD card during battery replacement.

To replace the battery:

1.Press the Power button until the menu appears.

2.Touch Battery Swap.

3.Follow the on-screen instructions.

WARNING: Do not remove the battery until after the red LED completely turns off. Loss of data may result.

4.Wait for the red LED to completely turn off.

5.If hand strap is attached, remove hand strap.

Getting Started

6. Press the two battery latches in.

7. Lift the battery from the device.

CAUTION: Replace the battery within 75 seconds. After 75 seconds the device reboots and data may be lost.

8.Insert the replacement battery, bottom first, into the battery compartment in the back of the device.

9.Press the battery down until the battery release latches snap into place.

10.Replace the hand strap, if required.

11.Press the Power button to turn on the device.

Replacing the TC52x-HC Battery

The TC52x-HC device supports battery hot swap. The user can replace the battery by removing the battery and replacing a new battery within 30 seconds maintaining Wi-Fi and memory. After 30 seconds, Wi-Fi disconnects but the user still has another 60 seconds to replace the battery.

CAUTION: Do not add or remove microSD card during battery replacement.

Getting Started

To replace the battery:

1. Press the two battery latches in.

2. Lift the battery from the device. The display turns off.

CAUTION: Replace the battery within 30 seconds to maintain Wi-Fi connection.

3.Insert the replacement battery, bottom first, into the battery compartment in the back of the device.

4.Press the battery down until the battery release latches snap into place.

5.The display turns on.

Replacing the microSD Card

To replace the microSD card:

1.Press the Power button until the menu appears.

2.Touch Power off.

3.Touch OK.

4.If hand strap is attached, slide the hand strap clip up toward the top of the device and then lift.

Getting Started

5.Press the two battery latches in.

6.Lift the battery from the device.

7.Lift the access door.

8.Remove microSD card from holder.

9.Insert the replacement microSD card.

CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.

10. Replace the access door.

11.Insert the battery, bottom first, into the battery compartment in the back of the device.

12.Press the battery down until the battery release latches snap into place.

13.Replace the hand strap, if required.

14.Press and hold the Power button to turn on the device.

Replacing the SIM Card

NOTE: TC57x only.

To replace the SIM card:

1.Press the Power button until the menu appears.

2.Touch Power off.

Getting Started

3.Touch OK.

4.If hand strap is attached, slide the hand strap clip up toward the top of the device and then lift.

5.Press the two battery latches in.

6.Lift the battery from the device.

7.Lift the access door.

8. Slide the SIM card door to the unlock position.

9. Lift the SIM card holder door.

10.Remove the SIM card.

11.Place the new SIM card into the card holder with contacts facing down.

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