Zebra TC21, TC26, TC21-HC, TC26-HC Reference Guide

TC21/TC26/ TC21-HC/TC26-HC

Touch Computer

Product Reference Guide for Android™ 10

MN-003853-05EN Rev A

ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many jurisdictions worldwide. Google, Android, Google Play and other marks are trademarks of Google

LLC. All other trademarks are the property of their respective owners.

© 2021 Zebra Technologies Corporation and/or its affiliates. All rights reserved. For further information regarding legal and proprietary statements, go to:

COPYRIGHTS: www.zebra.com/copyright WARRANTY: www.zebra.com/warranty

END USER LICENSE AGREEMENT: www.zebra.com/eula

Terms of Use

Proprietary Statement

This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries

(“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra

Technologies.

Product Improvements

Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.

Liability Disclaimer

Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

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In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever

(including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

2

Revision History

Changes to the original guide are listed below:

Change	Date	Description
-01 Rev A	5/2020	Initial release.
-02 Rev A	6/2020	Added WWAN information for TC26.
-03 Rev A	7/2020	Updates to USB-C Audio Adapter section in Accessories. Add information for
		SE4100 scan engine. Update to sections that mention how to restart the
		device in the Application Deployment chapter. Add healthcare information.
-04 Rev A	10/2020	Added information for healthcare devices, alert button instructions, and details
		about the back housing.
-05 Rev A	1/2021	Update to supported device configurations.

3

Contents

About This Guide..............................................................................................................................	14
Configurations................................................................................................................	14
Mobility DNA Enterprise License....................................................................................	19
Licensed Features..................................................................................................	19
Core OS, Apps, and mDNA .............................................................................	19
WWAN and Connectivity..................................................................................	19
Fusion ..............................................................................................................	20
Request Licenses...................................................................................................	20
Notational Conventions..................................................................................................	21
Icon Conventions ...........................................................................................................	21
Service Information........................................................................................................	21
Determining Software Versions......................................................................................	22
Determining the Serial Number......................................................................................	22
Getting Started..................................................................................................................................	23
Unpacking......................................................................................................................	23
Device Features.............................................................................................................	24
Setting Up the Device ...................................................................................................	26
Installing a microSD Card.......................................................................................	26
Installing the SIM Card..................................................................................................	28
Installing the Battery...............................................................................................	29
Charging the Battery...............................................................................................	30
Charging Indicators..........................................................................................	30
Replacing the Battery.....................................................................................................	31
Replacing the microSD Card..........................................................................................	32
Replacing the SIM Card.................................................................................................	33
Using the Device...............................................................................................................................	36
Home Screen.................................................................................................................	36
Setting Home Screen Rotation...............................................................................	37
Status Bar...............................................................................................................	37

4

Contents
Notification Icons..............................................................................................	38
Status Icons .....................................................................................................	39
Managing Notifications...........................................................................................	40
Opening the Quick Access Panel...........................................................................	41
Quick Access Panel Icons................................................................................	41
Editing Icons on the Quick Settings Bar.................................................................	42
Battery Management......................................................................................................	42
Checking Battery Status.........................................................................................	42
Monitoring Battery Usage.......................................................................................	43
Low Battery Notification..........................................................................................	43
Interactive Sensor Technology.......................................................................................	43
Waking the Device.........................................................................................................	43
USB Communication......................................................................................................	44
Transferring Files....................................................................................................	44
Transferring Photos................................................................................................	44
Disconnect from the Host Computer ......................................................................	45
Settings..............................................................................................................................................	46
Accessing Settings.........................................................................................................	46
Display Settings .............................................................................................................	46
Setting the Screen Brightness Manually.................................................................	46
Setting the Screen Brightness Automatically..........................................................	46
Setting Night Light..................................................................................................	46
Setting Screen Rotation..........................................................................................	47
Setting Screen Timeout..........................................................................................	47
Lock Screen Display...............................................................................................	47
Setting Font Size....................................................................................................	48
Notification LED Brightness Level..........................................................................	48
Touch Panel Mode .................................................................................................	48
Setting the Date and Time .............................................................................................	49
General Sound Setting...................................................................................................	49
Sound Options........................................................................................................	49
Setting Wake-Up Sources..............................................................................................	50
Remapping a Button ......................................................................................................	51
Remappable Keys..........................................................................................................	52
Alert Button ....................................................................................................................	52
Configuring the Alert Button ...................................................................................	53
Alert Accessibility Service.......................................................................................	53
Using an Alert Button..............................................................................................	53
Keyboards......................................................................................................................	53
Keyboard Configuration..........................................................................................	53

5

Contents
Enabling Keyboards.........................................................................................	53
Switching Between Keyboards.........................................................................	54
Using the Android and Gboard Keyboards.............................................................	54
Edit Text...........................................................................................................	54
Entering Numbers, Symbols, and Special Characters.....................................	54
Using the Enterprise Keyboard...............................................................................	54
Numeric Tab.....................................................................................................	54
Alpha Tab.........................................................................................................	55
Additional Character Tab .................................................................................	55
Scan Tab..........................................................................................................	55
Language Usage............................................................................................................	55
Changing the Language Setting.............................................................................	55
Adding Words to the Dictionary..............................................................................	55
Notifications....................................................................................................................	55
Setting App Notifications ........................................................................................	55
Viewing Notification Settings for All Apps ........................................................	56
Controlling Lock Screen Notifications ..............................................................	56
Blink Light.........................................................................................................	57
Applications......................................................................................................................................	58
Accessing Apps..............................................................................................................	61
Switching Between Recent Apps............................................................................	61
Battery Manager.............................................................................................................	61
Opening Battery Manager ......................................................................................	61
Battery Manager Information..................................................................................	61
Camera .........................................................................................................................	64
Taking Photos.........................................................................................................	64
Recording Videos...................................................................................................	65
Camera Settings.....................................................................................................	66
DataWedge Demonstration............................................................................................	67
Scanner Selection ..................................................................................................	67
RxLogger.......................................................................................................................	68
RxLogger Configuration..........................................................................................	68
Configuration File ...................................................................................................	68
Enabling Logging....................................................................................................	68
Disabling Logging...................................................................................................	68
Extracting Log Files................................................................................................	68
Backing Up.............................................................................................................	68
RxLogger Utility......................................................................................................	69
Initiating the Main Chat Head...........................................................................	69
Removing the Main Chat Head........................................................................	69
Viewing Logs....................................................................................................	69

6

Contents
Removing a Sub Chat Head Icon.....................................................................	69
Backing Up In Overlay View.............................................................................	69
Sound Recorder.............................................................................................................	69
Data Capture .....................................................................................................................................	71
Imaging ..........................................................................................................................	71
Digital Camera ...............................................................................................................	71
Linear Imager.................................................................................................................	72
Operational Modes.................................................................................................	72
RS507/RS507x Hands-Free Imager..............................................................................	73
RS5100 Ring Scanner ...................................................................................................	73
RS6000 Bluetooth Ring Scanner...................................................................................	73
DS3678 Digital Scanner.................................................................................................	74
Scanning Considerations...............................................................................................	74
Scanning with Internal Imager........................................................................................	75
Scanning with Internal Camera......................................................................................	76
Scanning with RS6000 Bluetooth Ring Scanner............................................................	77
Scanning with RS5100 Ring Scanner...........................................................................	79
Scanning with RS507/RS507X Hands-Free Imager......................................................	80
Scanning with the DS3678 Bluetooth Scanner..............................................................	81
Pairing the Bluetooth Ring Scanner..............................................................................	83
Pairing Using Near Field Communication...............................................................	83
Pairing in HID Mode Using Near Field Communication..........................................	83
Pairing Using Simple Serial Interface.....................................................................	84
Pairing Using Bluetooth Human Interface Device ..................................................	85
Pairing a Handheld Scanner..........................................................................................	86
Pairing Using Simple Serial Interface.....................................................................	86
Pairing Using Bluetooth Human Interface Device ..................................................	87
DataWedge....................................................................................................................	88
Enabling DataWedge..............................................................................................	88
Disabling DataWedge.............................................................................................	88
Supported Decoders...............................................................................................	88
Wireless.............................................................................................................................................	91
Wireless Local Area Networks.......................................................................................	91
Connecting to a Wi-Fi Network...............................................................................	92
Removing a Wi-Fi Network.....................................................................................	92
WLAN Configuration ......................................................................................................	92
Configuring a Secure Wi-Fi Network......................................................................	92
Manually Adding a Wi-Fi Network ..........................................................................	93

7

Contents
Configuring for a Proxy Server...............................................................................	94
Configuring the Device to Use a Static IP Address ................................................	95
Wi-Fi Preferences...................................................................................................	95
Additional Wi-Fi Settings ........................................................................................	96
Wi-Fi Direct.............................................................................................................	96
Wireless Wide Area Networks........................................................................................	97
Sharing the Mobile Data Connection......................................................................	97
Enabling USB Tethering...................................................................................	97
Enabling Bluetooth Tethering...........................................................................	97
Enabling Wi-Fi Hotspot ....................................................................................	98
Configuring the Wi-Fi Hotspot..........................................................................	98
Data Usage.............................................................................................................	98
Setting Data Usage Warning............................................................................	99
Setting Data Limit.............................................................................................	99
Cellular Network Settings.......................................................................................	99
Data When Roaming........................................................................................	99
Setting Preferred Network Type.....................................................................	100
Using Search for MicroCell ............................................................................	100
Configuring the Access Point Name ..............................................................	100
Locking the SIM Card.....................................................................................	100
Default SIM Slot Configuration.......................................................................	101
Dual SIM Dual Standby..................................................................................	101
Bluetooth......................................................................................................................	101
Adaptive Frequency Hopping...............................................................................	101
Security.................................................................................................................	102
Bluetooth Profiles .................................................................................................	102
Bluetooth Power States........................................................................................	103
Bluetooth Radio Power.........................................................................................	104
Enabling Bluetooth.........................................................................................	104
Disabling Bluetooth........................................................................................	104
Discovering Bluetooth Device(s) ..........................................................................	104
Changing the Bluetooth Name .............................................................................	104
Connecting to a Bluetooth Device........................................................................	105
Selecting Profiles on the Bluetooth Device...........................................................	105
Unpairing a Bluetooth Device...............................................................................	105
Cast..............................................................................................................................	105
Near Field Communications.........................................................................................	106
Reading NFC Cards.............................................................................................	106
Sharing Information Using NFC............................................................................	107
Enterprise NFC Settings.......................................................................................	107
Calls.................................................................................................................................................	109
Emergency Calling.......................................................................................................	109

8

Contents
Audio Modes................................................................................................................	109
Bluetooth Headset........................................................................................................	109
Wired Headset .............................................................................................................	110
Adjusting Audio Volume...............................................................................................	110
Making a Call Using the Dialer.....................................................................................	110
Accessing Dialing Options....................................................................................	111
Making a Call Using Contacts......................................................................................	111
Using the Dialer....................................................................................................	111
Using the Contacts App........................................................................................	111
Making a Call Using Call History..................................................................................	111
Using the Call History List ....................................................................................	112
Making a Conference Call on GSM..............................................................................	112
Making a Call Using a Bluetooth Headset....................................................................	112
Answering Calls ...........................................................................................................	113
Call Settings.................................................................................................................	113
Accessories.....................................................................................................................................	115
Battery Charging..........................................................................................................	118
Main Battery Charging..........................................................................................	118
Spare Battery Charging........................................................................................	119
Charging Temperature .........................................................................................	119
1-Slot Charge Only Cradle..........................................................................................	120
1-Slot Charge Only Cradle Setup.........................................................................	120
Charging with the 1-Slot Charge Only Cradle.............................................................	122
1-Slot USB/Ethernet Cradle........................................................................................	123
1-Slot USB/Ethernet Cradle Setup..............................................................................	124
Ethernet Module Installation........................................................................................	125
USB/Ethernet Communication..............................................................................	126
Ethernet LED Indicators.................................................................................	126
Ethernet Settings..................................................................................................	126
Configuring Ethernet Proxy Settings..............................................................	126
Configuring Ethernet Static IP Address..........................................................	127
Charging with the 1-Slot USB/Ethernet Cradle...........................................................	128
4-Slot Charge Only Cradle with Battery Charger........................................................	129
4-Slot Charge Only Cradle with Battery Charger Setup.......................................	130
Charging with the 4-Slot Charge Only Cradle with Battery Charger...........................	131
5-Slot Charge Only Cradle..........................................................................................	132
5-Slot Charge Only Cradle Setup.........................................................................	133
Charging with the 5-Slot Charge Only Cradle.............................................................	134
5-Slot Ethernet Cradle.................................................................................................	135
5-Slot Ethernet Cradle Setup................................................................................	136

9

Contents
Daisy-chaining Ethernet Cradles..........................................................................	136
Ethernet Communication......................................................................................	137
Ethernet LED Indicators.................................................................................	137
Establishing Ethernet Connection..................................................................	137
Ethernet Settings............................................................................................	138
Configuring Ethernet Proxy Settings..............................................................	138
Configuring Ethernet Static IP Address..........................................................	138
Charging with the 5-Slot Ethernet Cradle.............................................................	139
4-Slot Battery Charger ................................................................................................	140
4-Slot Battery Charger Setup ...............................................................................	141
Charging Spare Batteries.....................................................................................	142
Hand Strap..................................................................................................................	143
Healthcare Belt Clip ....................................................................................................	144
Removing the Healthcare Belt Clip.......................................................................	145
Healthcare Handstrap..................................................................................................	145
Soft Holster .................................................................................................................	146
Adjusting the Holster ............................................................................................	146
Wrist/Arm Mount .........................................................................................................	147
Wrist/Arm Mount Installation.................................................................................	147
Device Installation ................................................................................................	148
Device Removal ...................................................................................................	149
Strap Installation...................................................................................................	150
3.5 mm Audio Adapter ................................................................................................	152
Accessing the USB-C Connector.................................................................................	153
USB Cable ...................................................................................................................	153
USB Communication............................................................................................	153
Charging the Device.............................................................................................	154
Trigger Handle .............................................................................................................	155
Installing the Optional Lanyard.............................................................................	155
Inserting the Device into the Trigger Handle........................................................	156
Removing the Device from the Trigger Handle ....................................................	157
Vehicle Cradle..............................................................................................................	158
Assembling the Mount..........................................................................................	158
Installing on the Windshield..................................................................................	159
Installing the Dash Mount.....................................................................................	160
Installing the Device .............................................................................................	160
Connecting Power................................................................................................	161

10

Contents
Removing the Device ...........................................................................................	163
Power Supply..............................................................................................................	164
5-Slot Cradle Rack Installation....................................................................................	165
4-Slot Battery Chargers Rack Installation...................................................................	169
Rack Mount Installation...............................................................................................	172
Wall Installation...........................................................................................................	175
Bottom Tray Assembly .........................................................................................	175
Bracket Wall Mounting..........................................................................................	175
Application Deployment.................................................................................................................	177
Security........................................................................................................................	177
Secure Certificates.......................................................................................................	177
Installing a Secure Certificate ......................................................................................	177
Configuring Credential Storage Settings..............................................................	178
Development Tools......................................................................................................	178
Android Application Development ........................................................................	178
Development Workstation..............................................................................	178
Enabling Developer Options ..........................................................................	178
EMDK for Android.................................................................................................	179
StageNow.............................................................................................................	179
GMS Restricted............................................................................................................	179
ADB USB Setup...........................................................................................................	179
Enabling USB Debugging.....................................................................................	179
Application Installation .................................................................................................	180
Installing Applications Using the USB Connection...............................................	180
Installing Applications Using the Android Debug Bridge ......................................	181
Installing Applications Using a microSD Card ......................................................	181
Uninstalling an Application ...................................................................................	182
Performing a System Update.......................................................................................	183
Downloading the System Update Package..........................................................	183
Performing a System Update Using microSD Card..............................................	183
Performing a System Update Using ADB.............................................................	183
Verifying System Update Installation....................................................................	184
Enterprise Reset ..........................................................................................................	184
Performing an Enterprise Reset From Device Settings........................................	184
Downloading the Enterprise Reset Package........................................................	185
Performing an Enterprise Reset Using microSD Card .........................................	185
Performing an Enterprise Reset Using ADB.........................................................	185
Performing a Factory Reset.........................................................................................	186
Downloading the Factory Reset Package ............................................................	186
Performing a Factory Reset Using microSD Card................................................	186

11

Contents
Performing a Factory Reset Using ADB...............................................................	187
Storage.........................................................................................................................	188
Random Access Memory .....................................................................................	188
Viewing Memory.............................................................................................	188
Internal Storage....................................................................................................	188
Viewing Internal Storage................................................................................	188
External Storage...................................................................................................	188
Viewing External Storage...............................................................................	189
Formatting a microSD Card ...........................................................................	189
Formatting a microSD Card as Internal Memory............................................	189
Enterprise Folder..................................................................................................	189
Managing Apps............................................................................................................	189
App Details...........................................................................................................	190
Managing Downloads...................................................................................................	190
Maintenance and Troubleshooting...............................................................................................	191
Maintaining the Device.................................................................................................	191
Battery Safety Guidelines.............................................................................................	191

Best Practices for Enterprise Mobile Computing Devices Operating in Hot Environments and Direct Sunlight 192

Cleaning Instructions....................................................................................................	192
Approved Cleanser Active Ingredients for non-Healthcare Devices.....................	192
Approved Cleanser Active Ingredients for Healthcare Devices............................	193
Harmful Ingredients..............................................................................................	193
Device Cleaning Instructions................................................................................	193
Special Cleaning Notes........................................................................................	194
Cleaning Materials Required ................................................................................	194
Cleaning Frequency .............................................................................................	194
Cleaning the Device.....................................................................................................	194
Housing..........................................................................................................	194
Display ...........................................................................................................	194
Camera and Exit Window...............................................................................	194
Cleaning Battery Connectors................................................................................	195
Cleaning Cradle Connectors ................................................................................	195
Troubleshooting ..........................................................................................................	196
Resetting the Device ............................................................................................	196
Performing a Soft Reset.................................................................................	196
Performing a Hard Reset ...............................................................................	196
Troubleshooting the Device..................................................................................	196
1-Slot Charge Only Cradle ...................................................................................	199
1-Slot USB/Ethernet Cradle..................................................................................	199
4-Slot Charge Only Cradle with Battery Charger Troubleshooting.......................	200

12

Contents
5-Slot Charge Only Cradle Troubleshooting.........................................................	201
5-Slot Ethernet Cradle Troubleshooting...............................................................	202
4-Slot Battery Charger Troubleshooting...............................................................	202
USB-C Audio Adapter...........................................................................................	203
Technical Specifications................................................................................................................	204
Decode Distances ................................................................................................	204
Back Housing .......................................................................................................	205
I/O Connector Pin-Outs........................................................................................	206
1-Slot Charge Only Cradle Technical Specifications............................................	206
1-Slot USB/Ethernet Cradle Technical Specifications..........................................	207
4-Slot Charge Only Cradle with Battery Charger Technical Specifications..........	207
5-Slot Charge Only Cradle Technical Specifications............................................	208
5-Slot Ethernet Cradle Technical Specifications ..................................................	209
4-Slot Battery Charger Technical Specifications..................................................	209
Trigger Handle Technical Specifications..............................................................	210
USB-C Audio Adapter Technical Specifications...................................................	210
Vehicle Cradle Technical Specifications...............................................................	211
Index................................................................................................................................................	212

13

About This Guide

This guide provides information about setting up and using TC21/TC26 touch computers with the

AndroidTM 10 operating system. Some screens shown in this guide may differ from the actual screens shown on the device.

Configurations

The following table covers all configurations of the device. Models available in your area may vary.

	Table 1 WLAN Configurations
						Connector/	Data	Operating
	Part Number	Radios	Battery	Camera	Memory	Alert	Capture
								System
						Button	Options
	TC210K-	WLAN: 802.11	Basic	13 MP	3 GB	2-pin	2D imager	Google™
	01A222	a/b/g/n/ac/d/h/i/r/k/v3/w	Battery	rear/5	RAM/32	Connector	(SE4710)	Mobile Services
		WPAN: Bluetooth v5.0		MP front	GB Flash		and	(GMS) 10.
							integrated
		Low Energy
							NFC
	TC210K-	WLAN: 802.11	Extended	13 MP	3 GB	2-pin	2D imager	Google™
	01A242	a/b/g/n/ac/d/h/i/r/k/v3/w	Battery	rear/5	RAM/32	Connector	(SE4710)	Mobile Services
		WPAN: Bluetooth v5.0		MP front	GB Flash		and	(GMS) 10.
							integrated
		Low Energy
							NFC
	TC210K-	WLAN: 802.11	Basic	13 MP	4 GB	2-pin	2D imager	Google™
	01A422	a/b/g/n/ac/d/h/i/r/k/v3/w	Battery	rear/5	RAM/64	Connector	(SE4710)	Mobile Services
		WPAN: Bluetooth v5.0		MP front	GB Flash		and	(GMS) 10.
							integrated
		Low Energy
							NFC
	TC210K-	WLAN: 802.11	Extended	13 MP	4 GB	2-pin	2D imager	Google™
	01A442	a/b/g/n/ac/d/h/i/r/k/v3/w	Battery	rear/5	RAM/64	Connector	(SE4710)	Mobile Services
		WPAN: Bluetooth v5.0		MP front	GB Flash		and	(GMS) 10.
							integrated

Low Energy	NFC
3Available in Q4 2020

14

About This Guide

Table 1 WLAN Configurations (Continued)

Part Number	Radios
TC210K-	WLAN: 802.11
01A423	a/b/g/n/ac/d/h/i/r/k/v3/w
	WPAN: Bluetooth v5.0
	Low Energy
TC210K-	WLAN: 802.11
01B212	a/b/g/n/ac/d/h/i/r/k/v3/w
	WPAN: Bluetooth v5.0
	Low Energy
TC210K-	WLAN: 802.11
01B232	a/b/g/n/ac/d/h/i/r/k/v3/w
	WPAN: Bluetooth v5.0
	Low Energy
TC210K-	WLAN: 802.11
01D221	a/b/g/n/ac/d/h/i/r/k/v3/w
	WPAN: Bluetooth v5.0
	Low Energy
TC210K-	WLAN: 802.11
01D241	a/b/g/n/ac/d/h/i/r/k/v3/w
	WPAN: Bluetooth v5.0
	Low Energy
TC210K-	WLAN: 802.11
02A222	a/b/g/n/ac/d/h/i/r/k/v3/w
	WPAN: Bluetooth v5.0
	Low Energy
TC210K-	WLAN: 802.11
02B212	a/b/g/n/ac/d/h/i/r/k/v3/w
	WPAN: Bluetooth v5.0
	Low Energy
TC210K-	WLAN: 802.11
02B412	a/b/g/n/ac/d/h/i/r/k/v3/w

WPAN: Bluetooth v5.0

Low Energy

3Available in Q4 2020

				Connector/	Data	Operating
	Battery	Camera	Memory	Alert	Capture
						System
				Button	Options
	Basic	13 MP	4 GB	8-pin	2D imager	Google™
	Battery	rear/5	RAM/64	Connector	(SE4710)	Mobile Services
		MP front	GB Flash		and	(GMS) 10.
					integrated
					NFC
	Basic	13 MP	3 GB	2-pin	2D image	Google™
	Battery	rear/no	RAM/32	Connector	(SE4100)	Mobile Services
		front	GB Flash		and	(GMS) 10.
		camera			integrated
					NFC
	Extended	13 MP	3 GB	2-pin	2D image	Google™
	Battery	rear/no	RAM/32	Connector	(SE4100)	Mobile Services
		front	GB Flash		and	(GMS) 10.
		camera			integrated
					NFC
	Basic	13 MP	3 GB	No	No	Google™
	Battery	rear/5	RAM/32	Connector	Scanner	Mobile Services
		MP front	GB Flash			(GMS) 10.
	Extended	13 MP	3 GB	No	No	Google™
	Battery	rear/5	RAM/32	Connector	Scanner	Mobile Services
		MP front	GB Flash			(GMS) 10.
	Basic	13 MP	3 GB	2-pin	2D imager	Android Open
	Battery	rear/5	RAM/32	Connector	(SE4710)	Source Project
		MP front	GB Flash		and	(AOSP) 10
					integrated	(China only).
					NFC
	Basic	13 MP	3 GB	2-pin	2D imager	Android Open
	Battery	rear/no	RAM/32	Connector	(SE4100)	Source Project
		front	GB Flash		and	(AOSP) 10
		camera			integrated	(China only).
					NFC
	Basic	13 MP	4 GB	2-pin	2D imager	Android Open
	Battery	rear/no	RAM/64	Connector	(SE4100)	Source Project
		front	GB Flash		and	(AOSP) 10
		camera			integrated	(China only).
					NFC

15

3Available in Q4 2020

WWAN:

HSPA+/LTE/CDMA

WWAN:

HSPA+/LTE/CDMA

About This Guide

	Table 1 WLAN Configurations (Continued)
						Connector/	Data	Operating
	Part Number	Radios	Battery	Camera	Memory	Alert	Capture
								System
						Button	Options
	TC210K-	WLAN: 802.11	Basic	13 MP	3 GB	Back Alert	No	Google™
	0HD224	a/b/g/n/ac/d/h/i/r/k/v3/w	Battery	rear/5	RAM/32	Button	Scanner	Mobile Services
	(Healthcare)	WPAN: Bluetooth v5.0		MP front	GB Flash			(GMS) 10.
		Low Energy
	TC210K-	WLAN: 802.11	Basic	13 MP	3 GB	Back Alert	2D imager	Google™
	0HB224	a/b/g/n/ac/d/h/i/r/k/v3/w	Battery	rear/5	RAM/32	Button	(SE4100)	Mobile Services
	(Healthcare)	WPAN: Bluetooth v5.0		MP front	GB Flash		and	(GMS) 10.
							integrated
		Low Energy
							NFC
	TC210K-	WLAN: 802.11	Basic	13 MP	3 GB	Back Alert	2D imager	Android Open
	06B224	a/b/g/n/ac/d/h/i/r/k/v3/w	Battery	rear/5	RAM/32	Button	(SE4100)	Source Project
	(Healthcare)	WPAN: Bluetooth v5.0		MP front	GB Flash		and	(AOSP) 10
		Low Energy					integrated	(China only).
							NFC

3Available in Q4 2020

	Table 2 WWAN Configurations
				Connector/	Data	Operating
	Part Number	Radios	Battery Camera Memory	Alert	Capture
						System
				Button	Options

TC26AK-

11A222

TC26BK-

11A222

TC26AK11A242

TC26BK11A242

WLAN: 802.11	Basic	13 MP	3 GB	2-pin	2D imager	Google ™
a/b/g/n/ac/d/h/i/r/k/v3/w	Battery	rear/5	RAM/32	Connector	(SE-4710)	Mobile Services
WPAN: Bluetooth v5.0		MP front	GB Flash		and	(GMS) 10.
					integrated
Low Energy
					NFC
WWAN:
HSPA+/LTE/CDMA
WLAN: 802.11	Extended	13 MP	3 GB	2-pin	2D imager	Google ™
a/b/g/n/ac/d/h/i/r/k/v3/w	Battery	rear/5	RAM/32	Connector	(SE-4710)	Mobile Services
WPAN: Bluetooth v5.0		MP front	GB Flash		and	(GMS) 10.
					integrated
Low Energy
					NFC

TC26AK-	WLAN: 802.11	Basic	13 MP	4 GB	2-pin	2D imager	Google ™
11A422	a/b/g/n/ac/d/h/i/r/k/v3/w	Battery	rear/5	RAM/64	Connector	(SE-4710)	Mobile Services
TC26BK-	WPAN: Bluetooth v5.0		MP front	GB Flash		and	(GMS) 10.
						integrated
11A422	Low Energy
						NFC

16

Basic 13 MP 3 GB No No Google ™

a/b/g/n/ac/d/h/i/r/k/v3/w Battery rear/5 RAM/32 Connector Scanner Mobile Services MP front GB Flash (GMS) 10.

Basic 13 MP 3 GB No No Google ™

a/b/g/n/ac/d/h/i/r/k/v3/w Battery rear/5 RAM/32 Connector Scanner Mobile Services

MP front GB Flash (GMS) 10.

Extended 13 MP 3 GB 2-pin 2D imager Google ™

a/b/g/n/ac/d/h/i/r/k/v3/w Battery rear/no RAM/32 Connector (SE-4100) Mobile Services front GB Flash and (GMS) 10.

camera integrated NFC

Basic 13 MP 3 GB 2-pin 2D imager Google ™

a/b/g/n/ac/d/h/i/r/k/v3/w Battery rear/no RAM/32 Connector (SE-4100) Mobile Services front GB Flash and (GMS) 10.

camera integrated

NFC

Extended 13 MP 4 GB 2-pin 2D imager Google ™

a/b/g/n/ac/d/h/i/r/k/v3/w Battery rear/5 RAM/64 Connector (SE-4710) Mobile Services MP front GB Flash and (GMS) 10.

integrated NFC

WWAN:

HSPA+/LTE/eSIM

WPAN: Bluetooth v5.0 Low Energy

WLAN: 802.11

WWAN:

HSPA+/LTE/CDMA

WPAN: Bluetooth v5.0

Low Energy

WLAN: 802.11

WWAN:

HSPA+/LTE/CDMA

WPAN: Bluetooth v5.0

Low Energy

WLAN: 802.11

WWAN:

HSPA+/LTE/CDMA

WPAN: Bluetooth v5.0

Low Energy

WLAN: 802.11

WWAN:

HSPA+/LTE/CDMA

WPAN: Bluetooth v5.0

Low Energy

WLAN: 802.11

WWAN:

HSPA+/LTE/CDMA

About This Guide

Table 2 WWAN Configurations (Continued)

Part Number

TC26AK11A423

TC26BK11A423

TC26AK11A442

TC26BK11A442

TC26AK-

11B212

TC26BK-

11B212

TC26AK11B232

TC26BK11B232

TC26AK11D221

TC26BK-

11D221

TC26AK21D221

TC26BK-

21D221

					Connector/	Data	Operating
	Radios	Battery	Camera	Memory	Alert	Capture
							System
					Button	Options
	WLAN: 802.11	Basic	13 MP	4 GB	8-pin	2D imager	Google ™
	a/b/g/n/ac/d/h/i/r/k/v3/w	Battery	rear/5	RAM/64	Connector	(SE-4710)	Mobile Services
	WPAN: Bluetooth v5.0		MP front	GB Flash		and	(GMS) 10.
						integrated
	Low Energy
						NFC

3Available in Q4 2020

17

Basic 13 MP 3 GB Back Alert 2D imager Android Open

a/b/g/n/ac/d/h/i/r/k/v3/w Battery rear / 5 RAM / 32 Button (SE-4100) Source Project MP front GB Flash and (AOSP) 10

integrated (China only).

NFC

Basic 13 MP 3 GB Back Alert No Google ™

a/b/g/n/ac/d/h/i/r/k/v3/w Battery rear / 5 RAM / 32 Button scanner Mobile Services MP front GB Flash (GMS) 10.

Basic 13 MP 3 GB Back Alert 2D imager Google ™

a/b/g/n/ac/d/h/i/r/k/v3/w Battery rear / 5 RAM / 32 Button (SE-4100) Mobile Services MP front GB Flash and (GMS) 10.

integrated

NFC

Basic 13 MP 3 GB 2-pin 2D imager Android Open

a/b/g/n/ac/d/h/i/r/k/v3/w Battery rear/no RAM/32 Connector (SE-4100) Source Project front GB Flash and (AOSP) 10

camera integrated (China only). NFC

Basic 13 MP 3 GB 2-pin 2D imager Android Open

a/b/g/n/ac/d/h/i/r/k/v3/w Battery rear/5 RAM/32 Connector (SE-4710) Source Project MP front GB Flash and (AOSP) 10

integrated (China only). NFC

Basic 13 MP 3 GB 2-pin 2D imager Google ™

a/b/g/n/ac/d/h/i/r/k/v3/w Battery rear/5 RAM/32 Connector (SE-4710) Mobile Services MP front GB Flash and (GMS) 10.

integrated NFC

WWAN: HSPA+/LTE

WPAN: Bluetooth v5.0 Low Energy

WPAN: Bluetooth v5.0 Low Energy

WPAN: Bluetooth v5.0

Low Energy

WWAN: HSPA+/LTE

WPAN: Bluetooth v5.0 Low Energy

WWAN: HSPA+/LTE

WPAN: Bluetooth v5.0

Low Energy

WPAN: Bluetooth v5.0

Low Energy

WPAN: Bluetooth v5.0

Low Energy

WLAN: 802.11

WWAN:

HSPA+/LTE/CDMA

WLAN: 802.11

WWAN:

HSPA+/LTE/CDMA

WLAN: 802.11

WLAN: 802.11

WLAN: 802.11

WWAN:

HSPA+/LTE/eSIM

WLAN: 802.11

WWAN:

HSPA+/LTE/CDMA

About This Guide

Table 2 WWAN Configurations (Continued)

Part Number

TC26AK11D241

TC26BK11D241

TC26AK-

21A222

TC26BK21A222

TC26CK-

12A222

TC26CK12B212

TC26BK-

1HB224

(Healthcare)

TC26BK-

1HD224

(Healthcare)

TC26BK-

16B224

(Healthcare)

					Connector/	Data	Operating
	Radios	Battery	Camera	Memory	Alert	Capture
							System
					Button	Options
	WLAN: 802.11	Extended	13 MP	3 GB	No	No	Google ™
	a/b/g/n/ac/d/h/i/r/k/v3/w	Battery	rear/5	RAM/32	Connector	Scanner	Mobile Services
			MP front	GB Flash			(GMS) 10.

3Available in Q4 2020

18

About This Guide

Mobility DNA Enterprise License

Powerful complimentary Mobility DNA tools are pre-loaded and ready to use, making it easier to stage, secure and troubleshoot devices; capture and send data to your applications right out of the box; restrict access to features and applications; and more. The Mobility DNA Enterprise License delivers premium voice capabilities over Wi-Fi and unlocks a powerful data toolkit that takes workforce productivity and device management simplicity to a new level.

VoLTE delivers superior voice quality over cellular networks, while Zebra’s advanced VoWiFi technology, included with the Mobility DNA Enterprise License, delivers superior voice quality over all of your WiFi voice applications. For example, Push-to-Talk Express* for basic walkie-talkie style communications, the

Workforce Connect PTT Pro* subscription service for walkie talkie-style communications over cellular and WiFi networks, and Workforce Connect Voice* to turn TC21 and TC26 devices into fully-featured PBX handsets.

* Optional Zebra voice solutions available for purchase. Push-to-Talk Express and Workforce Connect PTT Pro do not require the MDNA Enterprise license. Workforce Connect Voice and other third party full duplex voice solutions require the MDNA Enterprise license for performance and support.

Licensed Features

NOTE: Android Multi-User Mode is not supported by the Mobility DNA Enterprise License. Entering

Multi-User Mode on a device with an active Mobility DNA Enterprise License may cause undefined behavior.

The features listed below are only available on this device with the purchase of a Mobility DNA Enterprise

License. A single license unlocks all premium features on the device. Some apps may require a download from zebra.com/support. Please contact your administrator or go to zebra.com for more information.

Core OS, Apps, and mDNA

Core OS, apps, and mDNA features that require the purchase of a Mobility DNA Enterprise License.

•PowerPrecision

•PowerPrecision Console

•Zebra Volume Control

•Secure NFC through EMDK

•Firmware Over the Air (FOTA)

•Device Tracker

•Enterprise Keyboard

•Device Central

•NG SimulScan through EMDK and DataWedge

•WFC Voice

WWAN and Connectivity

WWAN and connectivity features that require the purchase of a Mobility DNA Enterprise License.

•Fusion Configuration Service Providers (CSPs)

•Bluetooth Silent Pairing

•Bluetooth NFC Tap and Pair

19

About This Guide

•Bluetooth CSPs

•Disable future pairing with remote Bluetooth devices.

•Do not allow the device to be visible to other devices over Bluetooth.

•Allow Silent Pairing

Fusion

Fusion features that require the purchase of a Mobility DNA Enterprise License.

•Prevent disconnect when roaming during sudden loss of access point.

•Prevent disconnect when roaming if infrastructure initiates disconnect.

•Wi-Fi optimization for Voice Over IP (VOIP)

•Remote configuration using a Mobile Device Management (MDM)

•Real-time statistics and WLAN even logging

•802.11v (available Q3 2020)

•Call Admission Control/TSPEC/Voice Prioritization

•Fusion Configuration Graphical User Interface (GUI)

•Power Management (WMM U-APSD)

•EAP Methods (LEAP)

•EAP Methods (GTC) Dynamic PwdFast Roam (CCKM)

•CCXv4

•Channel Mask

•Band Preference

•Traffic Monitor

•Restricted Wi-Fi User Interface

•Subnet Roam

•Auto Time Configuration

•Soft Access Point Regulatory (Channel Selection)

•Disconnect Suppression

•WorryFree Wi-Fi

Request Licenses

Customers, partners, and distributors require a Mobility DNA Enterprise License. Please request an evaluation or trial license through your account manager.

An account manager or sales engineer can request a trial or evaluation of the Mobility DNA Enterprise License for customers, partners, or distributors using SFDC forms.

Zebra engineering can submit a request for a trial or evaluation of the Mobility DNA Enterprise License using Service NOW.

20

About This Guide

Notational Conventions

Notational conventions are used to highlight important information.

•Bold text is used to highlight the following:

•Dialog box, window and screen names

•Drop-down list and list box names

•Check box and radio button names

•Icons on a screen

•Key names on a keypad

•Button names on a screen.

•Bullets (•) indicate:

•Action items

•Lists of alternatives

•Lists of required steps that are not necessarily sequential.

•Sequential lists (for example, those that describe step-by-step procedures) appear as numbered lists.

Icon Conventions

The following icons are used throughout the document. The icons and their associated meanings are described below.

NOTE: The text here indicates information that is supplemental for the user to know and that is not required to complete a task.

IMPORTANT: The text here indicates information that is important for the user to know.

CAUTION: If the precaution is not heeded, the user could receive minor or moderate injury.

WARNING: If danger is not avoided, the user CAN be seriously injured or killed.

DANGER: If danger is not avoided, the user WILL be seriously injured or killed.

Service Information

If you have a problem with your equipment, contact Customer Support for your region. Contact information is available at: zebra.com/support.

When contacting support, please have the following information available:

•Serial number of the unit (found on manufacturing label)

•Model number or product name (found on manufacturing label)

•Software type and version number

•IMEI number

21

About This Guide

Customer Support responds to calls by email or telephone within the time limits set forth in support agreements.

If the problem cannot be solved by Customer Support, the user may need to return the equipment for servicing and will be given specific directions. We are not responsible for any damages incurred during shipment if the approved shipping container is not used. Shipping the units improperly can possibly void the warranty. Remove the SIM card and/or microSD card from the device before shipping for service.

If the device was purchased from a business partner, contact that business partner for support.

Determining Software Versions

Before contacting Customer Support, determine the current software version on your device.

1.Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch .

2.Touch About phone.

3.Scroll to view the following information:

•Battery information

•SW components

•Legal information

•Model & hardware

•Android version

•Android security patch level

•Baseband version

•Kernel version

•Build number

To determine the device IMEI information (WWAN only), touch About phone > IMEI.

•IMEI - Displays the IMEI number for the device.

•IMEI SV - Displays the IMEI SV number for the device.

Determining the Serial Number

Before contacting Customer Support, determine the serial number of your device.

Touch About phone > Model & hardware > Serial number.

22

Getting Started

This section provides information to get the device up and running for the first time.

Unpacking

To unpack the device:

1.Carefully remove all protective material from the device and save the shipping container for later storage and shipping.

2.Verify that the following items were received:

•Touch computer

•USB-C cover (TC2X-HC Only).

•PowerPrecision Lithium-ion battery

•Regulatory Guide.

3.Inspect the equipment for damage. If any equipment is missing or damaged, contact Customer Support center immediately. See Service Information.

4.Prior to using the device for the first time, remove the protective shipping film that covers the exit window, touch screen, and rear camera.

23

Getting Started

Device Features

Figure 1	Front View
		4
	3	5
2
1		6

12

11

		8
		8
1	Front Camera	Takes photos and videos (available on some models).
2	Receiver	Use for audio playback in Handset mode.
3	Proximity/Light Sensor	Determines proximity for turning off display when in Handset mode.
		Determines ambient light for controlling display backlight intensity.
4	Data Capture LED	Indicates data capture status.
5	Charging/Notification	Indicates battery charging status while charging and application
	LED	generated notifications.
6	Touch Screen	Displays all information needed to operate the device.
7	Speaker	Provides audio output for video and music playback. Provides
		audio in speakerphone mode.
8	Cradle Charging	Provides device charging via cradles and accessories.
	Contacts
9	USB-C Connector	Provides USB host and client communications, and device
		charging via cables and accessories.
		NOTE: For healthcare devices, it is not recommended to remove
		the USB-C cover to ensure proper device sealing.
10	Microphone	Use for communications in Handset mode.
11	PTT Button	Typically used for Push-to-Talk communications. Where regulatory
		restrictions exist1 for Push-to-Talk VoIP communication, this button
		is configurable for use with other applications.
12	Scan Button	Initiates data capture (programmable).
1Pakistan, Egypt, Jordan, Qatar

24

Getting Started

Figure 2 Rear View

14

17

16

15

14

13

			18
24			19
	23		15
	22	21	20
13	NFC Antenna		Provides communication with other NFC-enabled devices.
14	Basic Hand Strap		Provides mounting point for Basic Hand Strap accessory.
	Mount
15	Battery Release		Press to remove the battery.
	Latches
16	Alert Button		Red alert button (available on healthcare devices only).
17	Battery		Standard - 3,400 mAh (typical) / 3,100 mAh (minimum),
			PowerPrecision Lithium-ion Battery
			Extended - 5,260 mAh (typical) / 5,000 mAh (minimum),
			PowerPrecision Lithium-ion Battery.
18	Volume Up/Down		Increase and decrease audio volume (programmable).
	Button
19	Scan Button		Initiates data capture (programmable).
20	Camera Flash		Provides illumination for the camera.
21	Rear Camera		Takes photos and videos.
22	Power Button		Turns the display on and off. Press and hold to reset the device or
			power off.
23	Exit Window		Provides data capture using the imager.
24	Microphone		Use for communications in Speakerphone mode.

25

Getting Started

Setting Up the Device

To start using the device for the first time:

1.Install a micro secure digital (SD) card (optional).

2.Installing a nano SIM card (optional)

3.Install hand strap (optional).

4.Install the battery.

5.Charge the device.

6.Power on the device.

Installing a microSD Card

The microSD card slot provides secondary non-volatile storage. The slot is located under the battery pack.

For more information, refer to the documentation provided with the card and follow the manufacturer’s recommendations for use.

CAUTION: Follow proper electrostatic discharge (ESD) precautions to avoid damaging the microSD card.

Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.

1. Lift and remove the access door.

2. Slide the microSD card holder to the unlock position.

26

Getting Started

3. Lift the microSD card holder.

4.Insert the microSD card into the card holder door, and ensure that the card slides into the holding tabs on each side of the door.

5. Close the microSD card holder and slide into the lock position.

CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.

6. Replace the access door.

27

Getting Started

Installing the SIM Card

NOTE: Only use a nano SIM card. Not applicable to TC21.

CAUTION: For proper electrostatic discharge (ESD) precautions to avoid damaging the SIM card. Proper

ESD precautions include, but not limited to, working on an ESD mat and ensuring that the user is properly grounded.

1. Lift the access door.

2. Slide the SIM card holder to the unlock position.

3. Lift the SIM card holder door.

4. Place the nano SIM card into the card holder with contacts facing down.

28

Getting Started

5. Close the SIM card holder door and slide into the lock position.

CAUTION: Access door must be replaced and securely seated to ensure proper device sealing.

6. Replace the access door.

Installing the Battery

NOTE: User modification of the device, particularly in the battery well, such as labels, asset tags,

engravings, stickers may compromise the intended performance of the device or accessories. Performance levels such as sealing (Ingress Protection (IP)), impact performance (drop and tumble), functionality, temperature resistance could be effected. DO NOT put any labels, asset tags, engravings, stickers in the battery well.

1. Insert the battery, bottom first, into the battery compartment in the back of the device.

2. Press the battery down into the battery compartment until the battery release latches snap into place.

29

Getting Started

Charging the Battery

Before using the device for the first time, charge the main battery until the green Charging/Notification light emitting diode (LED) remains lit. To charge the device use a cable or a cradle with the appropriate power supply. For information about the accessories available for the device see Accessories for more information.

The standard battery charges from fully depleted to 90% in approximately 3 hours. The extended battery charges from fully depleted to 90% in approximately 4 hours.

NOTE: In many cases, the 90% charge provides plenty of charge for daily use.

To achieve the best fast charging results use only Zebra charging accessories and batteries. Charge batteries at room temperature with the device in sleep mode.

Charge batteries in temperatures from 5°C to 40°C (41°F to 104°F). The device or accessory always performs battery charging in a safe and intelligent manner. At higher temperatures (e.g. approximately

+37°C (+98°F)) the device or accessory may for brief periods of time alternately enable and disable battery charging to keep the battery at acceptable temperatures. The device or accessory indicates when charging is disabled due to abnormal temperatures via its LED and a notification appears on the display.

To charge the main battery:

1.Connect the charging accessory to the appropriate power source.

2.Insert the device into a cradle or attach to a cable. The device turns on and begins charging. The

Charging/Notification LED blinks amber while charging, then turns solid green when fully charged.

Charging Indicators

Table 3 Charging/Notification LED Charging Indicators

State	Indication
Off	Device is not charging. Device is not inserted correctly in the
	cradle or connected to a power source. Charger/cradle is not
	powered.
Slow Blinking Amber (1 blink every	Device is charging.
4 seconds)

Slow Blinking Red (1 blink every 4 seconds)

Device is charging but the battery is at end of useful life.

Solid Green

Charging complete.

30