Zebra Technologies GX430D, GX420D User Manual

0 (0)

Zebra® GX420d™ / GX430d™

Desktop Thermal Printer

User Guide

ii

980611-001 Rev. C

GX420d™ / GX430d™ User Guide

8/4/10

iii

©2010 ZIH Corp. G-Series,GX420d, GX430d, ZBI, ZBI 2.0, ZBI-Developer, ZebraDesigner, Uni-Ribbon, ZebraNet, EPL, EPL2, ZPL, ZPL II, OpenACCESS and all product names and numbers are Zebra trademarks, and Zebra, the Zebra head graphic, and ZebraNet are registered trademarks of ZIH Corp. All rights reserved. All other trademarks are the property of their respective owners.

This product may contain ZPL®, ZPL II®, and ZebraLink™ programs; Element Energy

Equalizer™ Circuit; E3®; and Monotype Imaging fonts. Software ©ZIH corp. All rights reserved worldwide.

ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo, ZPL, ZPL II, Element Energy Equalizer circuit, and E3 Circuit are registered trademarks of ZIH Corp. All rights reserved worldwide.Monotype®, Intellifont® and UFST® are trademarks of Monotype Imaging, Inc. registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions.

CG Triumvirate is a trademark of Monotype Imaging, Inc. and may be registered in some jurisdictions.

TrueType® is a trademark of Apple Computer, Inc. registered in the United States Patent and Trademark Office and may be registered in certancertain jurisdictions.

Proprietary Statement

This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express written permission of Zebra Technologies.

Product Improvements

Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.

Liability Disclaimer

Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability

In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Canadian DOC Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

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FCC Compliance Statement

This device complies with Part 15 rules. Operation is subject to the following two conditions:

1.This device may not cause harmful interference, and

2.This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for Class B Digital Devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the product manuals, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, the user is encouraged to do one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced RF service technician for help.

The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies could void the user’s authority to operate the equipment. To ensure compliance, this printer must be used with fully shielded communication cables.

Caution • The optional RTC assembly has a three volt lithium battery. Battery replacement must be performed by a qualified service technician. Only use a Zebra approved replacement battery.

Important • Recycle batteries according to local your guidelines and regulations. Wrap the battery when disposing (or storing) to avoid a short circuit.

DO NOT short circuit the battery. Short circuiting the battery may result in heat generation, fire or bursting.

DO NOT heat, disassemble or dispose of battery in fire.

Environmental Management

Do not dispose of this product in unsorted municipal waste. This product is recyclable, and should be recycled according to your local standards.

For more information, please see our website at:

Web address: www.zebra.com/environment

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About This Document

This section provides you with contact information, document structure and organization, and additional reference documents.

Contents

Who Should Use This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

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viAbout This Document

Who Should Use This Document

Who Should Use This Document

This User Guide is intended for use by any person who needs to operate or to troubleshoot problems with the printer.

How This Document Is Organized

The User Guide is set up as follows:

Section

Description

 

 

Introduction on page 1

This section describes what you get in your

 

shipping box and provides an overview of printer

 

features. This section also has procedures that

 

describe how to open and close the printer and

 

report any problems.

 

 

Getting Started on page 13

This section describes how to set up your printer

 

for the first time and use the most common

 

operating procedures for loading media.

 

 

Print Operations on page 31

This section provides media and print handling,

 

font and language support, and the set up of less

 

common printer configurations.

 

 

Printer Options on page 45

This section covers the common printer options

 

and accessories with brief descriptions and how to

 

get you started using or configuring your printer

 

option or accessory.

 

 

Control Panel Operation on page 69

This section describes the operation, navigation

 

and parameters displayed by printers equipped

 

with the LCD control panel option.

 

 

Maintenance on page 75

This section provides routine cleaning and

 

maintenance procedures.

 

 

Troubleshooting on page 85

This section provides information about printer

 

error reporting that you might need for printer

 

troubleshooting. Assorted diagnostic tests are

 

included.

 

 

Appendix: Interface Wiring

This section provides additional interface

on page 99

information and wiring diagrams to assist with

 

printer to host system integration (typically a PC).

 

 

Appendix: Dimensions on page 105

This section provides external printer dimensions

 

for the standard printer and printer with options.

 

 

Appendix: ZPL Configuration

This section briefly covers printer configuration

on page 109

and includes a cross-reference to ZPL printer

 

configuration commands.

 

 

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About This Document vii

Contacts

Contacts

Technical Support via the Internet is available 24 hours per day, 365 days per year.

Web Site: www.zebra.com

E-mail Back Technical Library:

E-mail address: emb@zebra.com

Subject line: Emaillist

Self Service Knowledge Base: www.zebra.com/knowledgebase

Online Case Registration: www.zebra.com/techrequest

Which Department

The Americas

Europe, Africa,

Asia Pacific

Do You Need?

Middle East, India

 

 

 

 

 

 

Regional Headquarters

Zebra Technologies International, LLC

Zebra Technologies Europe Limited

Zebra Technologies Asia

 

 

333 Corporate Woods Parkway

Dukes Meadow

Pacific Pte. Ltd.

 

 

Vernon Hills, IL 60061-3109

Millboard Road

120 Robinson Road

 

 

U.S.A.

Bourne End

#06-01 Parakou Building

 

 

T: +1 847 793 2600

Buckinghamshire, SL8 5XF

Singapore 068913

 

 

Toll-free +1 800 423 0422

United Kingdom

T: + 65 6858 0722

 

 

F: +1 847 913 8766

T: +44 (0) 1628 556000

F: +65 6885 0838

 

 

 

F: +44 (0) 1628 556001

 

 

 

 

 

Technical Support

T: +1 877 ASK ZEBRA (275 9327)

T: +44 (0) 1628 556039

T: +65 6858 0722

For questions on the

F: +1 847 913 2578

F: +44 (0) 1628 556003

F: +65 6885 0838

operation of Zebra

Hardware: ts1@zebra.com

E: Tseurope@zebra.com

E: China: tschina@zebra.com

equipment and software,

Software: ts3@zebra.com

 

All other areas:

please call your distributor.

 

 

tsasiapacific@zebra.com

For additional assistance,

 

 

 

contact us.

 

 

 

Please have your model and

 

 

 

serial numbers available.

 

 

 

 

 

 

 

Repair Service

T: +1 877 ASK ZEBRA (275 9327)

T: +44 (0) 1772 693069

T: +65 6858 0722

Department

F: +1 847 821 1797

F: +44 (0) 1772 693046

F: +65 6885 0838

For back-to-base service and

E: repair@zebra.com

New requests: ukrma@zebra.com

E: China: tschina@zebra.com

repair.

 

To request a repair in the U.S.,

Status updates:

All other areas:

 

 

go to www.zebra.com/repair.

repairupdate@zebra.com

tsasiapacific@zebra.com

 

 

 

 

Technical Training

T: +1 847 793 6868

T: +44 (0) 1628 556000

T: + 65 6858 0722

Department

T: +1 847 793 6864

F: +44 (0) 1628 556001

F: +65 6885 0838

For Zebra product training

F: +1 847 913 2578

E: Eurtraining@zebra.com

E: China: tschina@zebra.com

courses.

 

E: ttamerica@zebra.com

 

All other areas:

 

 

 

 

tsasiapacific@zebra.com

 

 

 

 

Inquiry Department

T: +1 877 ASK ZEBRA (275 9327)

T: +44 (0) 1628 556037

E: China: GCmarketing@zebra.com

For product literature and

E: inquiry4@zebra.com

F: +44 (0) 1628 556005

All other areas:

distributor and dealer

 

E: mseurope@zebra.com

APACChannelmarketing@zebra.com

information.

 

 

 

 

 

 

 

Customer Service

T: +1 877 ASK ZEBRA (275 9327)

T: +44 (0) 1628 556032

T: +65 6858 0722

Department (US)

E: clientcare@zebra.com

F: +44 (0) 1628 556001

F: +65 6885 0836

Internal Sales

 

E: cseurope@zebra.com

E: China: order-csr@zebra.com

Department (UK)

 

 

All other areas:

For printers, parts, media,

 

 

csasiapacific@zebra.com

and ribbon, please call your

 

 

 

distributor or contact us.

 

 

 

 

 

 

 

 

Key:

T: Telephone

 

 

 

 

F: Facsimile

 

 

 

 

E: E-mail

 

 

 

 

 

 

 

 

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viiiAbout This Document

Document Conventions

Document Conventions

The following conventions are used throughout this document to convey certain information.

Alternate Color (online only) Cross-references contain hot links to other sections in this guide. If you are viewing this guide online in .pdf format, you can click the cross-reference (blue text) to jump directly to its location.

Command Line Examples Command line examples appear in Courier New font. For example, type ZTools to get to the Post-Install scripts in the bin directory.

Files and Directories File names and directories appear in Courier New font. For example, the Zebra<version number>.tar file and the /root directory.

Icons Used

Caution • Warns you of the potential for electrostatic discharge.

Caution • Warns you of a potential electric shock situation.

Caution • Warns you of a situation where excessive heat could cause a burn.

Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you.

Caution • (No icon) Advises you that failure to take or avoid a specific action could result in physical harm to the hardware.

Important • Advises you of information that is essential to complete a task.

Note • Indicates neutral or positive information that emphasizes or supplements important points of the main text.

Example • Provides an example, often a scenario, to better clarify a section of text.

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Contents

About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

GX Series Thermal Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

What’s in the Box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Operator Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2 • Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Attaching Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Loading Roll Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Preparing Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Placing the Roll in the Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Printing a Test (Printer Configuration) Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Pre-install Windows® Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Connecting your Printer to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Interface Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 After Your Printer is Connected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

3 • Print Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

Determining Printer Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Localizing the Printer Status Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

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Long Term Printer In-activity or Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Thermal Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Modes of Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Print Media Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Determining Thermal Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Replacing Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Adjusting the Print Width. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Adjusting the Print Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Media Sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Printing on Fan-Fold Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Printing with Externally Mounted Roll Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Fonts and Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Identifying Fonts in Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Localizing the Printer with Code Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Asian fonts and Other Large Font Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Getting Asian Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Stand Alone Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Sending Files to the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Print Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 EPL Line Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

4 • Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Label Dispenser Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Moveable Blackline Sensor Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Adjusting the Moveable Sensor for Black Marks or Notches . . . . . . . . . . . . . . . . . . . 50 Adjusting the Moveable Sensor for Web (Gap) Sensing . . . . . . . . . . . . . . . . . . . . . . 52 Cutter Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Loading Media with the Cutter Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 ZebraNet® 10/100 Internal (Wired) Print Server Option . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Printer Network Configuration Status Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 ZebraNet® Internal Wireless Print Server Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Printer Network Configuration Status Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Bluetooth Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Printer Network Configuration Status Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 RTC and Full Flash Memory Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Asian Fonts - Printer Accessory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Zebra® KDU — Printer Accessory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 KDU Plus™ — Printer Accessory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 ZBI 2.0™ — Zebra Basic Interpreter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

5 • Control Panel Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

LCD Display Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Menu Customization and WML. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

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Normal Operation Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

802.11 WLAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Bluetooth Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

6 • Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Media Path Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Platen Cleaning and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Other Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

7 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

85

Status Light Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Status Light Error Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Manual Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Troubleshooting Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Printing a Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Recalibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Resetting the Factory Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Communications Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Feed Button Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

A • Appendix: Interface Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

99

Universal Serial Bus (USB) Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Ethernet Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Serial Port Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

B • Appendix: Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

External GX Printer Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

C • Appendix: ZPL Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Managing the ZPL Printer Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 ZPL Configuration Status to Command Cross-reference . . . . . . . . . . . . . . . . . . . . . . . . .111 Printer Memory Management and Related Status Reports . . . . . . . . . . . . . . . . . . . . . . .114 ZPL Programming for Memory Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

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1

Introduction

This section describes what you get in your shipping box and provides an overview of printer features. This includes procedures that describe how to open and close the printer and report any problems.

Contents

GX Series Thermal Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

What’s in the Box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Operator Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

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2Introduction

GX Series Thermal Printers

GX Series Thermal Printers

The Zebra® GX models are the Best in Class™ desktop thermal printer with the widest range of features. The GX420d™ printer provides direct thermal printing at speeds up to 6 ips (inches per second) at a 203 dpi (dots per inch) print density. The GX430d™ printer provide direct thermal printing at speeds up to 4 ips at a 300 dpi print density. Both the GX420d™ and GX430d™ support both ZPL™ and EPL™ Zebra printer programming languages and a wide variety of interface and feature options.

The G-Series™ printer features:

Automatic printer language detection and switching between ZPL and EPL programming and label formats.

OpenAccess™ design for simplified media loading.

The industry’s easiest ribbon loading design.

Color-coded operator controls and media guides.

Zebra™ Global Printing Solution – supports Microsoft Windows keyboard encoding (and ANSI), Unicode UTF-8 and UTF 16 (Unicode Transformation Formats), XML, ASCII (7 and 8 bit used by legacy programs and systems), basic single and double byte font encoding, JIS and Shift-JIS (Japanese International Standards), Hexadecimal encoding, and custom character mapping (DAT table creation, font linking, and character remapping).

On–The –Fly OpenType and TrueType font scaling and import, Unicode, preloaded Swiss 721 Latin 1 font, one resident scalable font, and a selection of resident bitmap fonts.

Improved printer performance: faster print speeds and a 32-bit processor.

Adaptive auto serial port cable sensing and configuration for plug-and-play integration.

A complete suite of free software applications and drivers to configure printer settings, design and print labels and receipts, get printer status, import graphics and fonts, send

programming commands, update firmware, and download files. Clone printer settings and send graphics, files, fonts, and firmware (updates) to one or more Zebra® Ethernet and locally connected printers with ZebraNet™ Bridge.

Printhead test and maintenance reporting enabled and customizable by the user.

The G-Series™ direct thermal printer models also include support for Line Mode printing to support EPL1 legacy programming based printing applications.

The GX printers offer a wide range of printer options:

Label Dispense (Peel-Off).

Internal 10/100 Print Server and Ethernet Interface.

Wi-Fi (802.11b/g) with user display.

Bluetooth with user display.

Moveable Blackline Sensor: A full width moveable black mark sensor and multi position transmissive (label gap) sensor.”

General purpose media cutter.

On-board RTC (Real Time Clock) and 68MB Full Flash memory (12MB Full Flash Memory prior to July 24, 2009).

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Introduction 3

GX Series Thermal Printers

Asian Language support with printer configuration options for the large Simplified and Traditional Chinese, Japanese, or Korean character sets.

Zebra® ZBI™ 2 (Zebra BASIC Interpreter) programming language. ZBI allows you to

create custom printer operations that can automate processes, use peripherals (i.e. scanners, scales, keyboards, Zebra® KDU or KDU Plus™, etc.) all without being attached to a PC or network.

This users guide provides all the information you need to operate your printer on a daily basis. To create label formats, refer to your programming guides or label design applications such as ZebraDesigner™.

Your printer, when connected to a host computer, functions as a complete system for printing labels and tags.

Note • Many printer settings may also be controlled by your printer’s driver or label design software. Refer to the driver or software documentation for more information.

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4Introduction

What’s in the Box?

What’s in the Box?

Save the carton and all packing materials in case you need to ship or store the printer later. After unpacking, make sure you have all parts. Follow the procedures for inspecting the printer to familiarize yourself with printer parts so you can follow the instructions in this book.

Printer

Documentation

Cleaning

and Software

Pen

USB Cable

Power Cord

Power

 

varies by locale or region

Supply

Unpack and Inspect the Printer

When you receive the printer, immediately unpack it and inspect for shipping damage.

Save all packing materials.

Check all exterior surfaces for damage.

Open the printer and inspect the media compartment for damage to components.

If you discover shipping damage upon inspection:

Immediately notify the shipping company and file a damage report. Zebra Technologies Corporation is not responsible for any damage to the printer incurred during shipment, and will not cover the repair of this damage under its warranty policy.

Keep all packaging material for shipping company inspection.

Notify your authorized Zebra® reseller.

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Introduction 5

What’s in the Box?

Your Printer

Status

Feed

Release

 

Light

Button

Latches

Fan-Fold

 

 

 

 

 

 

Media

 

 

 

Entry Slot

Interface

Connectors

Release

DC Power

Power

Latches

Receptacle

 

Switch

 

 

Opening the printer

To access the media compartment, you must open the printer. Pull the release latches towards you and lift the cover. Check the media compartment for loose or damaged components.

Caution • The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the printhead or electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components under the top cover.

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6Introduction

What’s in the Box?

Printer Features

Printhead

Gap

Sensor

Roll Holder and

Media Guides

Black-Line

Sensor

Dispenser Option

 

Platen

 

 

 

Roller

 

 

 

Head-Up Sensor

 

 

 

(inside)

 

 

 

Dispenser Door

 

 

 

(open)

 

 

 

Sensor

Pinch Roller

Peel Bar

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Zebra Technologies GX430D, GX420D User Manual

Introduction 7

What’s in the Box?

Moveable Blackline

Sensor (Option)

Media Cutter

(Option)

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What’s in the Box?

Wireless Printer Display and Controls

(Wi-Fi and Bluetooth Options)

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Introduction 9

What’s in the Box?

Operator Controls

Power Switch

Press up to turn ON or down to turn OFF the printer.

Caution • The printer power should be turned off before connecting or disconnecting the communications and power cables.

Power Switch

Power OFF

Power ON

 

 

 

 

Power Switch

Feed Button

Tap the Feed button once to force the printer to feed one blank label.

Press the Feed button to take the printer out of a “pause” condition. The printer is put into “pause” by either a programming command or an error condition. See What the Status Light is Telling You on page 86 in the Troubleshooting chapter.

Use the Feed button for printer setup and status (see Feed Button Modes on page 96 in the Troubleshooting chapter).

Scroll Button (Wireless Printers Only)

Press the Scroll button to step through the menu, displayed printer parameters or settings.

Select Button (Wireless Printers Only)

Press the Select button to choose a menu branch or select a printer setting.

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What’s in the Box?

Status Light

Located on the top case next to the feed button, the status light functions as a printer operational indicator (see Status Light Descriptions on page 86).

Feed Button

Status

Light

Wireless Printer Display and Controls (Wi-Fi and Bluetooth Options)

Display

Status Light

Feed Button

Scroll Button

Select Button

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Introduction 11

What’s in the Box?

Closing the printer

1. Lower the top cover.

2. Press down until the cover snaps closed.

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What’s in the Box?

Notes • ___________________________________________________________________

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2

Getting Started

This section describes how to set up your printer for the first time and use the most common operating procedures for loading media.

Contents

Attaching Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Loading Roll Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Printing a Test (Printer Configuration) Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Printing a Test (Printer Configuration) Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Pre-install Windows® Printer Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Connecting your Printer to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 After Your Printer is Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

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14Getting Started

Attaching Power

Attaching Power

Important • Set up your printer so that you can handle the power cord easily if needed. To make certain the printer cannot carry electrical current, you must separate the power cord from the power supply receptacle or AC electrical outlet.

Caution • Never operate the printer and power supply in an area where they can get wet. Serious personal injury could result!

1.Make sure the printer’s power switch is in the off position (down).

2.Insert the AC power cord into the power supply.

3.Plug the other end of the cord into an appropriate AC electrical outlet. Note: The active power light will go on if power is on at the AC outlet.

4.Insert the power supply’s power connector into the printer’s power receptacle.

Printer

Plug Varies

by Country

Power

Switch

Power

AC

Power

Connector

Cord

 

Power

Power

Supply

Receptacle

 

Active Power Light

IEC 60320

 

 

C-13

Note • Ensure the appropriate power cord with a three (3) prong plug and an IEC 60320-C13 connector are used at all times. These power cords must bear the relevant certification mark of the country in which the product is being used.

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Getting Started 15

Loading Roll Media

Loading Roll Media

When you load media, you must place the roll onto the media hangers.

You must use the correct media for the type of printing you require.

Preparing Media

Whether your roll media is inside or outside wound, you load it into the printer the same way.

Remove the outside length of media. During shipment, handling, or storage, the roll may become dirty or dusty. Removing the outside length of media avoids dragging adhesive or dirty media between the printhead and platen.

 

 

 

 

 

 

 

 

 

 

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16Getting Started

Loading Roll Media

Placing the Roll in the Media Compartment

1.Open the printer. Remember that you need to pull the release latch levers toward the front of the printer.

2.Open the media roll holders. Pull the media guides open with your free hand and place the media roll on the roll holders and release the guides. Orient the media roll so that its printing surface will face up as it passes over the platen (drive) roller.

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Getting Started 17

Loading Roll Media

3.If your printer includes the moveable blackline sensor option, verify that the sensor is aligned in the center default position. This is the standard operating position for media sensing. When the sensor is moved from the default label web (gap) sensing area, the printer will only detect blackline, black mark and die-cut notched media. See Moveable Blackline Sensor Option on page 49 for more details on adjusting this sensor option.

Printer Optional:

Moveable

Blackline Sensor

Off Center

Default - Gap (Web) Sensing

Blackline Sensing Only

Standard Operating Position

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Loading Roll Media

4.Pull the media so that it extends out of the front of the printer. Verify the roll turns freely. The roll must not sit in the bottom of the media compartment. Verify that the media’s printing surface is facing up.

5. Push the media under both of the media guides.

Under Media

Guides

6. Close the printer. Press down until the cover snaps closed.

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