Wd WDBGMT0010BAL, WDBPDZ0020BAL, My Passport Slim User Manual, MY Passport Slim User Manual

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My Passport® Slim

Portable Hard Drive

User Manual

Portable External

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer,

please contact WD® at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/ 7. To help us keep you informed of new features and services, remember to register your product online at http://register.wd.com.

Accessing Online Support

Visit our product support website at http://support.wd.com and choose from these topics:

Downloads—Download drivers, software, and updates for your WD product.

Registration—Register your WD product to get the latest updates and special offers.

Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery information.

Knowledge Base—Search by keyword, phrase, or answer ID.

Installation—Get online installation help for your WD product or software.

WD Community—Share your thoughts and connect with other WD users.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and system software versions available.

North America

 

Europe (toll free)* 00800 ASK4 WDEU

English

800.ASK.4WDC

Europe

(00800 27549338)

 

(800.275.4932)

+31 880062100

Spanish

800.832.4778

Middle East

+31 880062100

 

 

Africa

+31 880062100

Mexico

001 8002754932

Russia

8 10 8002 335 5011

South America

 

Asia Pacific

 

 

Chile

1230 020 5871

Australia

1800 42 9861

/ +800 2275 4932

Colombia

009 800 83247788

China

800 820 6682

 

Venezuela

0800 100 2855

Hong Kong

+800 6008 6008

Peru

0800 54003

India

1800 419 5591 / 1800 200 5789

Uruguay

000 413 598 3787

Indonesia

+803 852 9439

Argentina

0800 4440839

Japan

00531 65 0442 / 0120 994 120

Brazil

0800 7704932

Korea

02 703 6550

 

 

0021 800 83247788

Malaysia

1800 88 1908

/ +800 6008 6008 (Telekom Malaysia)

 

 

New Zealand

0508 555 639

/ +800 2275 4932

 

 

Philippines

1 800 1441 0159

 

 

Singapore

1800 608 6008 / +800 6008 6008 (Singtel)

 

 

Taiwan

0800 666 290

/ +800 6008 6008 (Chunghwa)

 

 

Thailand

001 800 441 0570

* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

ii

MY PASSPORT SLIM

USER MANUAL

Table of Contents

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Operating System Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Disk Drive Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Power/Activity LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

USB 3.0 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Registering Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2

Connecting the Drive and Getting Started . . . . . . . . . . . . . . . . . . . . . .

5

 

Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 5

 

Getting Started with the WD Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 6

3

WD SmartWare Software Functional Overview . . . . . . . . . . . . . . . . . .

15

 

Home Tab Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

 

Backup Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

 

Retrieve Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

 

Settings Tab Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

28

 

Help Tab Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

29

4

Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

 

How the Backup Function Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

 

Backing Up Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

5

Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38

 

How the Retrieve Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38

 

Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38

6

Locking and Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

Password Protecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Unlocking the Drive with the WD Security or WD Drive Utilities Software . . . . . . . . . . . . . . . . 45 Unlocking the Drive with the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Unlocking the Drive with the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

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Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Turning Off the Drive Lock Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

7 Managing and Customizing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using the WD Quick View Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Opening the WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Safely Disconnecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Monitoring Icon Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Setting the Drive Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Erasing the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using the Drive Erase Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Using the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

8 Managing and Customizing the Software . . . . . . . . . . . . . . . . . . . . . . 58

Specifying the Number of Backup Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Specifying a Different Retrieved Content Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Configuring a Remote Dropbox Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Uninstalling the WD Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Uninstalling on Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Uninstalling on Windows Vista or Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Uninstalling on Windows 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

9 Using the Drive with a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

Reformatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

10 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

A Installing the SES Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

Installing on Windows XP Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Installing the Driver Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Installing on Windows Vista Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Installing the Driver Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Installing on Windows 7 and Windows 8 Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

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B Compliance and Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . 74

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 ICES-003/NMB-003 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 CE Compliance For Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 KC Notice (Republic of Korea only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Environmental Compliance (China). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

TABLE OF CONTENTS – v

MY PASSPORT SLIM

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1

 

About Your WD Drive

 

 

 

 

Welcome to your My Passport® Slimportable hard drive. This drive offers high capacity

 

 

 

 

in a sleek portable device. It features ultra-fast USB 3.0 connectivity, local and cloud

 

 

backup, and password protection with hardware encryption to help protect your files

 

 

from unauthorized use.

 

 

This introductory chapter includes the following topics:

 

 

Features

 

 

Kit Contents

 

 

Optional Accessories

 

 

Operating System Compatibility

 

 

Disk Drive Format

 

 

Physical Description

 

 

Registering Your Drive

 

 

Handling Precautions

 

 

Features

 

 

My Passport Slim features a durable metal enclosure, ultra-fast USB 3.0 connectivity,

 

 

automatic and cloud backup, and password protection with hardware encryption. It also

 

 

includes a 3-year limited warranty and protective soft pouch.

 

 

Sleek metal enclosure with high capacity—Our thinnest drive yet, My Passport Slim is

 

 

the ideal companion for your Ultrabookor other slim notebook. Thin enough to fit in

 

 

your briefcase, pocket or purse, it lets you travel light with all your digital content.

 

 

Ultra-fast transfer rates—When connected to a USB 3.0 port, My Passport Slim lets

 

 

you access and save files with blazing speed. Reduce transfer time by up to three times

 

 

when compared to USB 2.0 transfer time. (Performance can vary based on your

 

 

hardware and system configuration.)

 

 

Automatic, continuous backup software—The WD SmartWarePro automatic

 

 

backup software works quietly in the background to help protect your data using

 

 

minimal PC resources. Select automatic, continuous backup to instantly back up your

 

 

files. Or select the scheduled backup option to back up your files on your schedule and

 

 

take control of your backup.

 

 

Local and cloud backup—The WD SmartWare Pro software lets you choose where you

 

 

back up your files. Back up files to your My Passport Slim drive or back up files to the

 

 

cloud using Dropbox. (A Dropbox account is required for cloud backup. Cloud services

 

 

can be changed, terminated, or interrupted at any time and can vary by country.)

 

 

Works great with Windows® 8—The WD Windows 8 app makes it easy to discover the

 

 

digital media stored on your My Passport Slim drive with your Windows 8 computer.

 

 

Your content is automatically displayed and organized so you can easily locate and enjoy

 

 

your photos, videos, and music.

 

 

USB 3.0 and USB 2.0 compatibility—With this single drive you get compatibility with

 

 

the latest USB 3.0 devices and backward compatibility with USB 2.0 devices as well.

 

 

WD Securitysoftware—Set password protection and hardware encryption for your

 

 

drive to help protect your files from unauthorized use or access.

 

 

 

ABOUT YOUR WD DRIVE – 1

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WD Drive Utilitiessoftware—Register your drive, set the drive sleep timer, run diagnostics and more using the WD Drive Utilities software.

USB-powered—Powered directly from the USB port on your PC. No separate power supply is needed.

Important: For the latest WD product information and news, visit our website at http://www.westerndigital.com. For the latest software, firmware, and product documentation and information, go to http://support.wd.com/downloads.

Kit Contents

As shown in Figure 1, your My Passport Slim drive kit includes the following:

My Passport Slim portable hard drive, with the WD Drive Utilities, WD Security, and WD SmartWare software plus the WD Smartware Pro software upgrade

USB 3.0 cable

Quick Install Guide

Optional Accessories

For information about optional accessories for WD products, visit:

US

http://www.shopwd.com or http://www.wdstore.com

 

 

Canada

http://www.shopwd.ca or http://www.wdstore.ca

 

 

Europe

http://www.shopwd.eu or http://www.wdstore.eu

 

 

All others

Contact WD Technical Support in your region. For a list of Technical Support

 

contacts, visit http://support.wd.com and see Knowledge Base answer ID 1048.

 

 

USB 3.0 Cable

My Passport Slim

Quick Install Guide

 

Portable Hard Drive

 

Figure 1. My Passport Slim Drive Kit Components

 

 

ABOUT YOUR WD DRIVE – 2

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Operating System Compatibility

Your My Passport Slim drive and the WD Drive Utilities and WD Security software are compatible with the following operating systems:

Windows

Mac OS X

Windows XP

Leopard

Windows Vista®

Snow Leopard

Windows 7

Lion

Windows 8

Mountain Lion

The WD SmartWare software is compatible with the following operating systems:

Windows XP

Windows Vista

Windows 7

Windows 8

Compatibility can vary, depending on hardware configuration and operating system.

For highest performance and reliability, always install the latest updates and service pack (SP). For Windows computers, go to the Start menu and select Windows Update. For Mac computers, go to the Apple menu and select Software Update.

Disk Drive Format

Your My Passport Slim drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems. If you want to use the drive with a Mac computer, see “Reformatting the Drive” on page 62 and “Troubleshooting” on page 63.

Physical Description

As shown in Figure 2, the My Passport Slim drive has:

A power/activity LED indicator

A USB 3.0 interface port

USB 3.0 Interface Port

Power/Activity LED

Figure 2. My Passport Slim Drive

ABOUT YOUR WD DRIVE – 3

MY PASSPORT SLIM

USER MANUAL

Power/Activity LED

The power/activity LED shows the drive’s power state as follows:

LED Appearance

Power State/Activity

 

 

 

 

On steady

Idle

 

 

Fast flashing, approximately 3 times per second

Activity

 

 

Slow flashing, approximately every 2.5 seconds

System standby

 

 

USB 3.0 Interface

USB 3.0 supports data transfer rates up to 5 Gb/s. USB 3.0 is backward compatible with USB 2.0. Connection to a USB 2.0 port transfers data at the port speed—up to 480 Mb/s.

Registering Your Drive

Always register your My Passport Slim drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software, as described in “Registering the Drive” on page 52. Another way is to register online at http://register.wd.com.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage drives. Always observe the following precautions when unpacking and installing your external storage product:

Do not drop or jolt the drive.

Do not move the drive during activity.

ABOUT YOUR WD DRIVE – 4

 

MY PASSPORT SLIM

 

USER MANUAL

 

Connecting the Drive and Getting Started

2

This chapter provides instructions for connecting the drive and installing the WD Drive

 

Utilities, WD Security, and WD SmartWare software on your computer. It includes the

 

 

following topics:

 

Connecting the Drive

 

Getting Started with the WD Software

Connecting the Drive

1.Turn on your computer.

2.Connect the drive to your computer as shown in Figure 3.

3.Verify that the drive appears in your computer's file management utility listing.

4.If a Found New Hardware screen appears, click Cancel to close it. The WD software installs the proper driver for your drive.

Your My Passport drive is now ready to use as an external storage device. You can enhance its capabilities by installing the WD software that is on the drive:

WD Drive Utilities

WD Security

WD SmartWare

Figure 3. Connecting the My Passport Drive

CONNECTING THE DRIVE AND GETTING STARTED – 5

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Getting Started with the WD Software

1.Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the WD Apps Setup Wizard:

2.Click Next to display the End User License Agreement.

3.Read the license agreement and select the I accept the terms... check box to accept the agreement and activate the Next button.

4.Click Next to display the Custom Setup dialog:

5.On the Custom Setup dialog:

a.Select an application name to see a brief description of the application:

WD Drive Utilities

WD Security

WD SmartWare

b.Clear the check box for any application that you do not want to install.

c.Select or clear the installation option check boxes for each application:

Create Desktop Shortcut

Launch Application

d.Click Next to install the selected applications and options.

CONNECTING THE DRIVE AND GETTING STARTED – 6

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6. Wait for the installation to complete:

7. When the installation completes, click Finish to exit the WD Apps Setup Wizard:

8.Depending on your selections:

Installing the WD Drive Utilities software with the Launch Application option displays the WD Drive Utilities screen (see Figure 4 on page 8 and “Managing and Customizing the Drive” on page 50).

Installing the WD Security software with the Launch Application option displays the WD Security screen (see Figure 5 on page 8 and “Locking and Unlocking the Drive” on page 43).

Installing the WD SmartWare software displays the Upgrade to WD SmartWare Pro screen for activating your free software upgrade (see Figure 6 on page 9 and proceed to step 9).

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Figure 4. WD Drive Utilities Screen

Figure 5. WD Security Screen

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Figure 6. Upgrade to WD SmartWare Pro Screen

9.The WD SmartWare Pro software upgrade extends the backup function to non-WD drives, unsupported WD drives, and a remote Dropbox folder. Activating your free upgrade installs the WD SmartWare Pro software on this computer and provides email delivery of an activation code that you can use to install it on two other computers.

a.Type your first name in the First Name box.

b.Type your last name in the Last Name box.

c.Type your email address in the Email Address box.

d.Click Activate to complete the upgrade and display the Activation Result message:

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e. Click OK to display the Select Backup Source and Backup Target screen:

Note: At this point, the WD SmartWare Pro software is installed. If you want to skip the setup procedure for your initial backup for now, click the X close window icon in the upper-right corner of the Select Backup Source and Backup Target screen. Otherwise proceed to step 10.

10.In the Backup Source area of the Select Backup Source and Backup Target screen, select the device that has the files you want to back up:

a.Use the backup source selector to specify whether you want to back up files from a local hard drive or from a remote Dropbox folder:

By default, the computer option is selected and the computer icon signifies that the backup source device will be either an internal hard drive or drive partition, or a local direct-attached external hard drive:

Selecting the Dropbox option displays the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software:

You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup source device. See step 4 of “Configuring a Remote Dropbox Account” on page 60.

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After configuring your Dropbox account for access by the WD SmartWare Pro software, the Dropbox icon signifies that the backup source device will be your remote Dropbox folder:

b.If the selected backup source has more than one internal hard drive or drive partition, or external hard drives, use the backup source device selector to select the one that you want to back up:

11.In the Backup Target area of the Select Backup Source and Backup Target screen:

a.If you have more than one backup target device connected to your computer, select the one that you want to back up files to:

b.Verify that a light-blue highlight surrounds the selected device.

c.If you select Dropbox as your backup target device, use the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software:

You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup target device. See step 4 of “Configuring a Remote Dropbox Account” on page 60.

d.If the selected backup target device has more than one drive partition or network share, use the backup target device selector under the device icon to select the one that you want to use:

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12.Click Next on the Select Backup Source and Backup Target screen to display the Select Backup Plan screen:

13.On the Select Backup Plan screen:

a.Select the option for the type of backup that you want to run:

Category Backup—Finds and backs up all of the files of the selected categories on the backup source device.

File Backup—Backs up files or folders that you select from a folder view of the backup source device.

b.Click Next to display the initial Select Backup Frequency screen:

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14.On the initial Select Backup Frequency screen:

a.Select the option for when you want to scan the backup source device and automatically back up any existing file that is changed or new file that is added:

Continuous Backup—Runs all the time

Scheduled Backup—Runs only on specified days at specified times

b.If you selected the Scheduled Backup option, select the Hourly, Daily, or Monthly option and use the check boxes and selection boxes to schedule your backups:

Selecting . . .

Performs a backup . . .

 

 

Hourly

Every hour, on the hour.

 

 

Daily

On the selected days of the week, at the selected time:

 

a. Select or clear the Days check boxes to specify the days of the

 

week that you want to run your backup.

 

b. Use the at selection box to specify the time of day that you

 

want to run your backup.

 

 

Monthly

On the selected day of the month, at the selected time:

a.Use the Every selection box to specify which occurrence of the day that you want to run your backup—First, Second, Third, Fourth, or Last.

b.Use the Day selection box to specify the day of the week that you want to run your backup.

c.Use the at selection box to specify time of day that you want to run your backup.

c.Click Next to display the initial Backup screen. The initial Backup screen display depends on the type of backup you selected at step 13 on page 12. (See Figure 7 on page 14.)

15.On the initial Backup screen you can either:

• Run your first backup—See “Backing Up Files” on page 30 before clicking

Enable Backup.

• Click Skip Backup to skip the backup.

16.Click OK to close the Backup Plan configuration complete dialog:

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Initial Category Backup Screen

Note: The initial Backup screens only appear one time—when you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose what you want to do.

Initial File Backup Screen

Figure 7. Initial Backup Screens

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3

 

 

WD SmartWare Software Functional Overview

 

 

 

 

 

 

 

This chapter provides a brief functional overview of the WD SmartWare software. It

 

 

 

 

 

 

includes the following topics:

 

 

 

Home Tab Display

 

 

 

 

Backup Tab Displays

 

 

 

 

Retrieve Tab Displays

 

 

 

 

Settings Tab Display

 

 

 

 

Help Tab Display

 

 

 

 

All operational features and capabilities of the WD SmartWare software are presented in

 

 

 

five tab-selected screen displays where:

 

 

 

 

 

 

 

 

The . . . tab display

Provides . . .

 

 

 

 

 

 

 

 

 

 

 

 

 

Home

Device icons and content gauges showing the total capacity and

 

 

 

 

category structure of the selected backup source device and each

 

 

 

 

available backup target device.

 

 

 

 

If the selected backup source device has more than one internal

 

 

 

 

hard drive or multiple hard drive partitions, or if an available backup

 

 

 

 

target device has multiple partitions or network shares, the

 

 

 

 

WD SmartWare software displays a selector box that you can use to

 

 

 

 

specify the one you want to work with.

 

 

 

 

See “Home Tab Display” on page 16.

 

 

 

 

 

 

 

 

Backup

One of two backup dialogs, depending on the backup mode that

 

 

 

 

you select:

 

 

 

 

• The by-category dialog provides content gauges showing the

 

 

 

 

total capacity and category structure of the selected backup

 

 

 

 

source and backup target devices.

 

 

 

 

• The by-file dialog provides a folder view of the selected backup

 

 

 

 

source device for selecting the files and folders that you want to

 

 

 

 

back up.

 

 

 

 

See “Backup Tab Displays” on page 23.

 

 

 

 

 

 

 

 

Retrieve

Three full-screen dialogs for selecting the:

 

 

 

 

• Backed up volume that you want to retrieve files from

 

 

 

 

• Destination where you want to copy the retrieved files

 

 

 

 

• Files that you want to retrieve

 

 

 

 

See “Retrieve Tab Displays” on page 25.

 

 

 

 

 

 

 

 

 

(Continued)

 

 

 

 

 

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The . . .

tab display

Provides . . .

 

 

 

 

 

 

Settings

 

Buttons for opening dialogs to:

 

 

• Specify the number of backup versions that you want to keep

 

 

for each file

 

 

• Specify a different destination folder for retrieved files

 

 

• Automatically check for WD SmartWare software updates

 

 

• Configure a remote Dropbox folder for access by the

 

 

WD SmartWare Pro software

 

 

See “Settings Tab Display” on page 28.

 

 

 

Help

 

Instant access to:

 

 

• Detailed information about backing up and retrieving files and

 

 

making your software setup selections

 

 

• WD Customer Support and software update services

See “Help Tab Display” on page 29.

In each display, the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected devices.

Note: In addition to the detailed Help tab information, each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup, retrieve, and settings tasks. Whenever you are uncertain about what to do, just click the info/online help icon in the upper-right corner of the display:

To close the info/online help screen after reading the online help, click the X icon in the upper-right corner of the help screen.

Home Tab Display

Use the Home tab display to view device content gauges and select:

The source device or drive partition that has the files you want to back up

The target device or device partition/network share that you want to back up files to or retrieve files from

See Figure 8 on page 17 and Table 1 on page 18 for a brief functional description of the Home tab display.

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Backup Target

Device Icons

Computer Icon

Backup Source

Selector

Backup Source

Device Selector

Backup Source

Backup Target

Content Gauge

Content Gauges

Figure 8. Home Tab Display

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Table 1. Home Tab Functional Description

Display Component

Description

 

 

 

 

Activation code required

Not shown in Figure 8 on page 17:

icon

 

 

Signifies that the device is either a non-WD device or an

 

unsupported WD device that requires a valid activation code and

 

upgrade to the WD SmartWare Pro software for access.

 

 

Backup source Dropbox

Not shown in Figure 8 on page 17:

icon

 

 

Signifies that you have selected the Dropbox option for backup

 

operations.

 

Right-clicking the icon and selecting Select Account displays the

 

Dropbox login required dialog for configuring your Dropbox

 

account for access by the WD SmartWare Pro software:

 

 

Backup source computer

Signifies that you have selected the computer option for backup

icon

operations and provides the name of the selected drive or drive

 

partition.

 

Right-clicking the icon displays a menu with the following options:

 

• Open—Displays the computer’s file management utility listing.

 

• Properties—Displays the Windows System Properties dialog

 

for the selected drive or drive partition.

 

 

 

(Continued)

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Table 1. Home Tab Functional Description (Continued)

 

 

 

 

 

 

Display Component

Description

 

 

 

 

 

 

 

Backup source content

The content gauge for the selected backup source device shows

 

gauge

all of the files that are available for a category-type backup against

 

a blue background in six categories where:

 

This file category

Includes files with these extensions

 

Documents

.doc, .txt, .htm, .html, .ppt, .xls, .xml, and

 

 

other document extensions

 

Mail

.mail, .msg, .pst., and other mail

 

 

extensions

 

Music

.mp3, .wav, .wma, and other music

 

 

extensions

 

Movies

.avi, .mov, .mp4, and other movie

 

 

extensions

 

Pictures

.gif, .jpg, .png, and other picture

 

 

extensions

 

Other

Others that do not belong in the five main

 

 

categories

 

For a complete list of all included file extensions, search for answer

 

ID 3644 in the WD Knowledge Base at http://support.wd.com.

 

Note that:

 

 

 

• The System category, shown against a dark gray background,

 

includes all of your operating system files that are not available

 

for a category-type backup, including: system files, program

 

files, applications, working files like .tmp and .log files, and any

 

files that are stored in a Temp folder.

 

When you select and run a file-type backup, the name of the

 

System category changes to Excluded and it then includes all

 

of the files that were not included in your file backup.

 

• The Retrieved category, also shown against a dark gray

 

background, includes the files that you have retrieved from a

 

prior backup. They, too, are not available for a category-type

 

backup.

 

 

 

• The Additional Files category on the content gauge for your

 

backup target device shows the system files and hidden files

 

that your operating system put there when you installed the

 

device.

 

 

 

• Because they change so frequently, Outlook .pst files are only

 

backed up once every 24 hours for a continuous backup. This

 

exclusion does not apply to other mail application files. For a

 

scheduled backup, Outlook .pst files are backed up according

 

to the schedule.

 

 

 

• Hovering the pointer over a category displays the number of

 

files in the category.

 

 

 

 

 

 

 

 

(Continued)

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Table 1. Home Tab Functional Description (Continued)

 

 

 

Display Component

Description

 

 

 

 

 

Backup source device

When the computer option is selected, lists all of your computer’s

 

selector

internal hard drives, hard drive partitions, and direct-attached

 

drives that are available as a backup source device.

 

 

 

Backup source selector

Provides options for selecting the type of source device you want

 

to back up:

 

• Selecting the computer option displays your computer icon

 

and lists all of your computer’s internal hard drives, hard drive

 

partitions, and direct-attached drives in the device selector.

 

• Selecting the Dropbox option displays the Dropbox icon and

 

hides the device selector.

 

 

 

Backup target content

After installing the WD SmartWare software—before running your

gauge

first backup or copying any files to the device—the backup target

 

content gauge shows only a small number of files in the Additional

 

Files category. These are the system files and hidden files that your

 

computer’s operating system put there when you installed the

 

device.

 

After running a backup or copying files to the device, the backup

 

target content gauge shows:

 

• All of the files that have been backed up in the same categories

 

as the content gauge for the backup source device (see

 

“Backup source content gauge” on page 19)

 

• Any other files that you have copied or saved to the device in

 

the Additional Files category

 

 

 

Backup target device icon

Provides the name of the backup target device connected to your

 

computer.

 

If you have more than one supported device connected to your

 

computer, left-click the one that you want to use for backup and

 

retrieve functions. The WD SmartWare software highlights your

 

selection with a light-blue background:

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Table 1. Home Tab Functional Description (Continued)

 

 

 

 

Display Component

Description

 

 

 

 

 

 

 

Backup target device icon

Right-clicking a direct-attached drive icon displays a menu with the

 

(continued)

following options:

 

 

 

 

 

 

 

 

Open—Displays the device listing in your computer’s file management utility

Properties—Displays the Windows Drive Properties dialog

Safely remove—Prepares your system to disconnect the drive

Note: The Safely remove option is not available for non-WD drives.

Right-clicking a network-attached device icon displays a menu with the following options:

 

• Open—Displays the device listing in your computer’s file

 

management utility

 

• Dashboard—Displays the Web interface for configuring the

 

device

 

• Map—Displays the Windows Map Network Drive dialog

 

• Create Shortcut—Adds a shortcut to the device to your

 

desktop display

 

• Alerts—Displaysthe WD SmartWare WD Alerts reports

 

• Properties—Displays the Device Details and Troubleshooting

 

information for the device

 

Right-clicking the Dropbox folder icon displays a link to the

 

Dropbox Login Required dialog for configuring your Dropbox

 

account for access by the WD SmartWare Pro software.

 

 

Backup target device

Not shown in Figure 8 on page 17:

selector

 

 

The backup target device selector appears under the icon for each

 

supported backup target device that has more than one drive

 

partition or network share. The drive partition or network share that

 

you select is the target for subsequent backup operations and the

 

source for subsequent retrieve operations.

 

 

 

(Continued)

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