My Book® VelociRaptorTM Duo
Dual-drive Storage System
User Manual
Desktop External
Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com. If the answer is not available or if you prefer,
please contact WD® at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/ 7. To help us keep you informed of new features and services, remember to register your product online at http://register.wdc.com.
Visit our product support website at http://support.wdc.com and choose from these topics:
•Downloads—Download drivers, software, and updates for your WD product.
•Registration—Register your WD product to get the latest updates and special offers.
•Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery information.
•Knowledge Base—Search by keyword, phrase, or answer ID.
•Installation—Get online installation help for your WD product or software.
•WD Community—Share your thoughts and connect with other WD users.
When contacting WD for support, have your WD product serial number, system hardware, and system software versions available.
North America |
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Asia Pacific |
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English |
800.ASK.4WDC |
Australia |
1 800 42 9861 |
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(800.275.4932) |
China |
800 820 6682/+65 62430496 |
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Spanish |
800.832.4778 |
Hong Kong |
+800 |
6008 |
6008 |
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India |
1 800 11 9393 |
(MNTL)/1 800 200 5789 (Reliance) |
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011 26384700 |
(Pilot Line) |
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Europe (toll free)* |
00800 ASK4 WDEU |
Indonesia |
+803 |
852 9439 |
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(00800 27549338) |
Japan |
0120 994 120/00531 65 0442 |
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Korea |
02 703 6550 |
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Europe |
+31 880062100 |
Malaysia |
+800 |
6008 |
6008/1 800 88 1908/+65 62430496 |
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Middle East |
+31 880062100 |
Philippines |
1 800 1441 0159 |
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Africa |
+31 880062100 |
Singapore |
+800 |
6008 |
6008/+800 608 6008/+65 62430496 |
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Taiwan |
+800 |
6008 |
6008/+65 62430496 |
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
ii
MY BOOK VELOCIRAPTOR DUO
USER MANUAL
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1 About Your WD Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
1 |
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Operating System Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Disk Drive Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Power/Activity LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Thunderbolt Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Kensington® Security Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Registering Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2 |
Connecting the Device and Getting Started . . . . . . . . . . . . . . . . . . . . . |
6 |
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Connecting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 6 |
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Installing the WD Drive Utilities Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 8 |
3 |
Managing and Customizing the Device . . . . . . . . . . . . . . . . . . . . . . . . |
10 |
Checking Device Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Managing the RAID Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Checking the Device Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Changing the Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Erasing the Device Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Registering the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Safely Dismounting the Device Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4 Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Determining Which Drive Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Contacting WD Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing and Replacing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
A Compliance and Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . 28
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 ICES/NMB-003 Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 CE Compliance for Europe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 GS Mark (Germany only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 KC Notice (Republic of Korea only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Environmental Compliance (China). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Warranty Information (All Regions Except Australia/New Zealand) . . . . . . . . . . . . . . . . . . 29
Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
TABLE OF CONTENTS – iii
MY BOOK VELOCIRAPTOR DUO
USER MANUAL
Warranty Information (Australia/New Zealand) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
TABLE OF CONTENTS – iv
MY BOOK VELOCIRAPTOR DUO
USER MANUAL
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About Your WD Storage Device |
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Welcome to your My Book® VelociRaptor™ Duo dual-drive storage device, uniting the |
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extreme speed of two 10,000 RPM WD VelociRaptor® drives with revolutionary |
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Thunderbolt™ technology to set new standards for data transfer speeds and workflow |
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flexibility in high-capacity storage. |
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This chapter includes the following topics: |
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Features |
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Kit Contents |
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Optional Accessories |
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Operating System Compatibility |
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Disk Drive Formats |
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Physical Description |
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Registering Your Device |
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Handling Precautions |
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Features |
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Extreme speed, high capacity storage—Built with two 10,000 RPM WD VelociRaptor |
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drives inside, My Book VelociRaptor Duo delivers extreme speed and high capacity for |
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high-end video and photo editing, 3D rendering, graphic-intensive design and more. |
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Move data at unprecedented speeds—The Thunderbolt connector provides two |
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channels of up to 10 Gb/s transfer rate in both directions. This allows data to travel both |
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ways without compromising bandwidth. And this means you can do more work in less |
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time with the ground-breaking data transfer speed of the Thunderbolt technology. |
User-configurable RAID for speed or double-safe data protection—Select the mode that is right for you:
•RAID 0 (Striped mode) for maximum capacity and accelerated performance.
•RAID 1 (Mirrored mode) for double-safe data protection by automatically creating a second copy of your data. One drive stores your data and the other saves a second copy. If either drive fails, your data is protected because it is duplicated on the other drive.
•JBOD (Individual Drives mode) for using the two drives independently, and not configured into a RAID array. In JBOD (Just a Bunch of Disks) mode, you can chose either HFS+J or exFAT format for each drive: HFS+J for Mac applications or exFAT for running Windows® operating systems on a Mac computer.
Daisy chain more drives for more speed—Use the two Thunderbolt ports to daisy chain more drives for more speed and higher capacity. Connect a Thunderbolt display and other Thunderbolt-enabled peripherals to achieve maximum efficiency and productivity.
High-speed multitasking—The revolutionary bidirectional Thunderbolt technology delivers unmatched speed for multitasking projects.
ABOUT YOUR WD STORAGE DEVICE – 1
MY BOOK VELOCIRAPTOR DUO
USER MANUAL
Super-fast external boot capability—For information about using your My Book VelociRaptor Duo as an external boot device using Mac OS X 10.6.8 or later operating system, see the Apple Support article at http://support.apple.com/kb/HT4718 or http:// docs.info.apple.com/article.html?path=Mac/10.7/en/mchlp1034.html.
User serviceable—When you need to replace a drive, just open the case and do it yourself. No tools are needed.
WD Drive UtilitiesTM software—Keep your device performing at its best by configuring the drives, running diagnostics, and more.
Important: For the latest WD product information and news, visit our website at http:// www.westerndigital.com. For the latest software, firmware, and product documentation and information, go to http://support.wdc.com/downloads.
As shown in Figure 1, your My Book VelociRaptor Duo dual-drive storage device kit includes the following:
•My Book VelociRaptor Duo dual-drive storage device
•AC adapter (configuration varies, depending on region)
•Thunderbolt cable
•Quick Install Guide
•WD Drive Utilities software (included on the device)
Thunderbolt Cable
AC Adapter My Book VelociRaptor Duo Dual-drive Storage Device Quick Install Guide
Figure 1. My Book VelociRaptor Duo Dual-drive Storage Device Kit Components
ABOUT YOUR WD STORAGE DEVICE – 2
MY BOOK VELOCIRAPTOR DUO
USER MANUAL
For information about optional accessories for WD products, visit:
US |
http://www.shopwd.com or http://www.wdstore.com |
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Canada |
http://www.shopwd.ca or http://www.wdstore.ca |
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Europe |
http://www.shopwd.eu or http://www.wdstore.eu |
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All others |
Contact WD Technical Support in your region. For a list of Technical Support |
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contacts, visit http://support.wdc.com and see Knowledge Base answer |
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ID 1048. |
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Your My Book VelociRaptor Duo dual-drive storage device and WD Drive Utilities software are compatible with the following Mac OS X 10.6.8 or later operating systems on Thunderbolt technology-enabled computers:
•Snow Leopard
•Lion
•Mountain Lion
Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest software update. Go to the Apple menu and select Software Update.
Your My Book VelociRaptor Duo dual-drive storage device is initially formatted with HFS+J partitions and configured as a striped RAID disk array (RAID 0).
In the RAID configurations, both drives are formatted with a single HFS+J partition for Mac OS X operating systems. In the JBOD configuration, each drive can be reformatted as either:
•HFS+J for Mac computers
•exFAT for running Windows operating systems on Mac computers
Note: Older Windows operating systems might need a patch from Microsoft to recognize the exFAT format. (See http://support.microsoft.com/?kbid=955704.)
ABOUT YOUR WD STORAGE DEVICE – 3
MY BOOK VELOCIRAPTOR DUO
USER MANUAL
As shown in Figure 2, the My Book VelociRaptor Duo dual-drive storage device has:
•A power/activity LED indicator on the front
•The power connector, Thunderbolt ports, and a security slot on the back
Thunderbolt Ports
Kensington® Security Slot
Power Connector
Figure 2. My Book VelociRaptor Duo Dual-drive Storage Device
Power/Activity LED
The power/activity LED shows the device’s normal power state and activity, and provides caution/warning indications as follows:
LED Appearance |
Power State/Activity |
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Normal Operating Indications
Brief fast-flash display of white-amber-white- Initial power-on sequence amber-white-amber-off, less than one second
in duration
White, on steady |
Ready, interface enabled, but idle |
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White, continuous fast flashing, |
Active |
approximately four times per second |
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Off |
No power, no interface connection, or sleep |
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status |
Caution/Warning Indications
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Amber, on steady |
Fan failure or over-/under-temperature |
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condition |
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Amber, slow flashing, approximately two |
At or above critical temperature |
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times per second, every other second |
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Note: If you see an over-temperature indication, power down the device and let it cool for 60 minutes. Power it back on, and if the problem persists, contact WD Support.
ABOUT YOUR WD STORAGE DEVICE – 4
MY BOOK VELOCIRAPTOR DUO
USER MANUAL
As shown in Figure 2 on page 4, the My Book VelociRaptor Duo dual-drive storage device has two dual-channel Thunderbolt ports that provide a fast, flexible interface for:
•Performance—Thunderbolt technology delivers unprecedented data transfer rates thanks to its revolutionary bidirectional I/O throughput. Each Thunderbolt port provides two bidirectional channels, each with theoretically up to 10 Gb/s of bandwidth.
•Simplicity—Thunderbolt technology supports daisy chaining multiple devices through a single Thunderbolt connector so you can multitask at Thunderbolt technology speed without having to use a switch or hub. This reduces the hardware clutter and increases productivity.
•Flexibility—Connect additional Thunderbolt technology-enabled external hard drives, media players, HD displays, media capture and editing systems and more through a single connector.
Note: Your My Book VelociRaptor Duo device must be connected to a Mac computer that supports Thunderbolt technology. For information about cables that support Thunderbolt technology, visit http://support.wdc.com.
For physical device security, the Kensington security slot accepts a standard Kensington security cable (sold separately). For more information about the Kensington security slot and available products, visit http://www.kensington.com.
Always register your My Book VelociRaptor Duo dual-drive storage device to get the latest updates and special offers. You can easily register your device using the WD Drive Utilities software, as described in “Registering the Device” on page 18. Another way is to register online at http://register.wdc.com.
WD products are precision instruments and must be handled with care during unpacking and installation. Drives can be damaged by rough handling, shock, or vibration. Observe the following precautions when unpacking and using your external storage product:
•Do not drop or jolt the device.
•Do not move the device during power on state.
•Do not operate the device in any position other than the standing upright position.
•Do not use this product as a portable device.
•Do not place the device on carpeting. Make sure the device is on a clean, firm, and stable surface.
•To allow proper ventilation, do not block any of the enclosure’s air slots.
ABOUT YOUR WD STORAGE DEVICE – 5
MY BOOK VELOCIRAPTOR DUO
USER MANUAL
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Connecting the Device and Getting Started |
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This chapter provides instructions for: |
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Connecting the Device |
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Installing the WD Drive Utilities Software |
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Connecting the Device |
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1. Depending on your region, if required, change the AC adapter as follows: |
Installing |
Removing |
Installing |
Removing |
2.Turn on your computer.
3.Connect the AC adapter to a power receptacle and to the 12 VDC power connector on the device:
CONNECTING THE DEVICE AND GETTING STARTED – 6
MY BOOK VELOCIRAPTOR DUO
USER MANUAL
4. Use the Thunderbolt cable to connect either port on the device to your computer:
5. Use the other port on the device to connect additional Thunderbolt peripherals.
Note: Thunderbolt technology supports a total of seven devices—your computer and up to six external devices.
6.The device automatically powers up and mounts to your computer.
7.Verify that the My Book VelociRaptor Duo appears under DEVICES in the Sidebar area of your Finder display:
Note: If the External disks check box is selected on your Finder Preferences dialog, the My Book VelociRaptor Duo icon displays on your desktop:
8.The first time you connect the device to your computer, a message asks if you want to use the device drives to back up with Time Machine:
Note: Currently the Encrypt Backup Disk check box only appears on computers using the Lion or Mountain Lion operating system. DO NOT select this check box. Your My Book VelociRaptor Duo device leverages the operating system to enable
CONNECTING THE DEVICE AND GETTING STARTED – 7
MY BOOK VELOCIRAPTOR DUO
USER MANUAL
RAID configurations. The Stripe and Mirror RAID modes of your My Book VelociRaptor Duo device are software configured, and the backup disk encryption feature is not compatible with software-configured RAID devices.
If you want to use your device as a backup device with Time Machine on
Lion or Mountain Lion, you can either:
•Use it in the default striped RAID configuration without backup encryption.
•Convert it to a mirrored RAID configuration and use it without backup encryption.
•Convert it to individual drives and use one of them with or without backup encryption.
(See “Changing the Device Configuration” on page 13.)
•If you do not want to use the Time Machine backup software, or if you want to change the drive configuration and then set up Time Machine backups, click:
-Don’t Use on Lion or Mountain Lion
-Cancel on Snow Leopard
•If you do want to use the Time Machine backup software, click Use as Backup Disk.
Either way, your My Book VelociRaptor Duo dual-drive storage device is ready to use. To manage and customize the device for the best possible performance, install the WD Drive Utilities software.
1.Double-click either the My Book VelociRaptor Duo Finder listing or its desktop icon, and then double-click the .dmg file on the screen that displays:
CONNECTING THE DEVICE AND GETTING STARTED – 8