VTech DS6121-5, DS6121-2, DS6121-3, DS6122-5 User Manual

User’s manual

w w w . v t e c h p h o n e s . c o m

Models: DS6121-2/DS6121-3 DS6121-4/DS6121-5 DS6122-5

Congratulations

on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions

on page 51 of this manual.

This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.

In Canada, please visit www.vtechcanada.com.

The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efficiency guidelines.

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Table of contents

	Getting started . . . . . .	. .	.	. .	.	1	Volume		14
	Parts checklist . . . . . .	. .	. .	. .		1	Find handset . . . . . . . . . . . . . . . .	. . . 14
	Telephone base installation . .	. .	.	. .	.	2	Intercom . . . . . . . . . . . .	. .	15
	Battery installation and charging					3	Conference call . . . . . . . . . .	.	16
	Mounting bracket installation .	. .	.	. .	.	4	Transfer an external call . . . . . . .	.	. 17
	Handset layout					6	Switch between external and
	Telephone base layout					7	intercom call . . . . . . . . . .	.	18
	Telephone settings					8	Answer an incoming call during an	.	19
	Ringer volume . . . . . .	. .	. .	. .		8	intercom call . . . . . . . . . .
							Directory . . . . . . . . . . . .	. .	20
	Ringer tone					9
							Store a directory entry . . . . . . . .	.	21
	Key tone . . . . . . . .	. .	. .	. .	10
							Character chart . . . . . . . . . .	.	22
	Language . . . . . . . .	. .	.	. .	10
							Search the directory . . . . . . . .	. .	23
	Clear voice mail . . . . . .	. .	.	. .		11
							Dial a directory entry		23
	Telephone operation . . . .	. .	.	. .	12
							Edit a directory entry		24
	Make a call . . . . . . .	. .	.	. .	. 12
							Delete from the directory		25
	Answer a call				12
							About caller ID . . . . . . . . . .	. .	26
	End a call				12
							Call log		27
	Speakerphone . . . . . .	. .	. .	. .	12
							Review the call log . . . . . . . .	. .	28
	Mute . . . . . . . . . .	. .	.	. .	13
							Make a call log entry ready to dial		29
	Ringer mute . . . . . . .	. .	.	. .	. 13
							Dial a call log entry . . . . . . . .	. .	29
	Call waiting				13
							Save a call log entry to the directory		30
	Chain dialing . . . . . . . . . . . . .		. . . . . . 14
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Table of contents

Delete from the call log . . . .	. .	. .		. 31	Record and play memos			42
Call log display screen messages .	. . .		.	32	Record a memo . . . . . . . .	. .	.	42
Redial list				33	Memo playback . . . . . . . .	. .	.	42
Dial a redial entry . . . . . .	. .	. .		. 33	Call screening . . . . . . . . .	. .	.	43
Delete from redial . . . . . .	. .	. .		. 33	Call intercept			43
Answering system . . . . . .	. .	.	.	34	Message window displays . . . . . . .	. . . . . 44
Message capacity . . . . . .	. .	. .		. 34	Remote access . . . . . . . .	. .	.	45
Activate the answering system				35	Appendix . . . . . . . . . .	. .	.	46
Set the clock . . . . . . . .	. .	. .		. 35	Handset display screen messages . .	. .		. 46
Answering system setup				36	Handset and telephone base indicators			48
Set number of rings . . . . . .	. .	.	.	36	Battery . . . . . . . . . . . .	. .		. 50
Set telephone base ringer . . . .	. .	.	.	37	Important safety instructions			51
Set remote access code				37	Troubleshooting . . . . . . . .	. .	.	52
Set message alert tone . . . .	. .	. .		. 38	Operating range . . . . . . . .	. .	.	61
Outgoing announcement				39	Maintenance . . . . . . . . . .	. .		. 61
Play your announcement . . . .	. .	.	.	39	About cordless telephones			62
Record your own announcement .	. .	.	.	40	The RBRC® seal . . . . . . . .	. .	.	62
Delete your announcement . . .	. . .		.	40	Warranty . . . . . . . . . . .	. .	.	63
New message indication				41	FCC, ACTA and IC regulations . . .	. .	.	65
Message playback				41	Technical specifications . . . . . .	. .		. 67
Options during playback				41	Index . . . . . . . . . . . .	. .	.	68
Delete all messages . . . . . .	. .	.	.	42
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Getting started

Parts checklist

Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

1. Quick start guide	3. Telephone base	4. Chargers and charger adapters
2. Handsets	with mounting	(1 for DS6121-2,
	bracket	2 for DS6121-3,
(2 for DS6121-2,		3 for DS6121-4,
3 for DS6121-3,		4 for DS6121-5/ DS6122-5)
4 for DS6121-4,

5 for DS6121-5/DS6122-5)

5.Battery compartment covers

(2 for DS6121-2, 3 for DS6121-3, 4 for DS6121-4, 5 for DS6121-5/ DS6122-5)

6. Batteries

(2 for DS6121-2, 3 for DS6121-3, 4 for DS6121-4, 5 for DS6121-5/ DS6122-5)

7. Telephone line	8. Telephone base 9. User’s manual
cord	power adapter

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•To purchase replacement batteries or power adapters, visit our website at www. vtechphones. com or call

1 [phone]. In Canada, go to www.vtechcanada. com or call 1 [phone].

operation Basic started Getting

•Use only the power adapter supplied with this product. To order a replacement, visit our website at www.vtechphones. com or call

1 [phone]. In Canada, go to www.vtechcanada. com or call 1 [phone].

•The power units are intended to be correctly oriented in a vertical

or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/ cabinet outlet.

Getting started

Telephone base installation

Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to Digital Subscriber Line (DSL) high-speed Internet service through your telephone line, you must have a DSL filter between the telephone base and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your

DSL service provider for more information about DSL filters.

Telephone wall jack

DSL filter (not included) required if you have DSL high-speed Internet service

	Telephone base
	power adapter
	(large)		Charger
		Electrical outlet
			adapter
		not controlled by
			(small)
	Telephone line cord	a wall switch

Charger

Telephone base

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Charge light

Getting started

Battery installation and charging

Install the battery as shown below. The battery may have enough charge for short calls. For best performance, charge the handset for at least 16 hours. When the battery power is low, the handset will beep, display LOW BATTERY and will flash on the handset screen. Place the handset in the telephone base or charger to charge the battery when not in use. When fully charged, the handset battery provides approximately nine hours of talk time or five days of standby time.

1. Insert the plug of the battery as indicated. Make sure it is plugged securely and matches the color-coded label inside the battery compartment.

2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment.

3. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.

4. Charge the handset by placing it in the telephone base or charger. The handset charge light will be on when charging.

1

2

3

4

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•If the handset will not be used for a long time, disconnect and

remove the battery to prevent possible leakage.

•To purchase replacement batteries, visit our website at www. vtechphones. com or call

1 [phone]. In Canada, go to www.vtechcanada. com or call 1 [phone].

operation Basic started Getting

Getting started

Mounting bracket installation

Your telephone base comes with the mounting bracket installed for desktop use. If you prefer to mount your telephone on the wall (optional), it is designed to mount on a standard telephone wall plate.

Wall mounting bracket installation:

1.Slide the bracket down and away from the telephone base.

2.Tilt the top of the bracket down so that is rests on the base. Align the grooves on the bracket with the tabs on the base. See image 2 below.

3.Slide the bracket down until it clicks into place. See image 3 below.

4.Align the holes on the telephone base with the standard wall plate and slide down until the telephone is secure.

1

2

3

4

Tabs

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Getting started

Mounting bracket installation (continued)

Desktop/tabletop bracket installation:

Your telephone comes ready for desktop use. If you have repositioned the bracket for wall mounting and now want to return to desktop use, follow the following steps:

1.Remove the bracket from wall mount orientation by sliding it up towards the top of the base.

2.Tilt the top of the bracket up so that the lower portion of the bracket rests on the base. See image 2.

3.Slide the bracket up, onto the tabs towards the center of the telephone base until it clicks into place.

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2

3

4

Tabs

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operation Basic started Getting

Getting started

	Handset layout	MUTE/REMOVE
	Charge light	• While on a call, press to mute microphone.
		• While reviewing the call log, press to delete an
	• On when the handset is charging in the	individual entry, or press and hold to delete the
	telephone base or charger.	entire call log.
	INT (intercom)	• Press to delete digits when predialing (preview
		numbers before dialing).
	• Press to initiate an intercom conversation	/ (Directory)
	or transfer a call.
		• Press to enter the directory when handset is
	/FLASH	not in use.
		• While in the menu, press to scroll up.
	• Press to make or answer a call.	MENU/SELECT
	• During a call, press to receive an incoming
		• Press to display the menu.
	call when you receive a call waiting alert.
		• While in the menu, press to select an item,
		or save an entry or setting.
	/CID	OFF/CLEAR
	• Press to review the call log when the
		• During a call, press to hang up.
	handset is not in use.
	• While in the menu, press to scroll down.	• While the handset is ringing, press to silence
		the ringer.
	/ SPEAKER	• Press and hold when the handset is not in use
		to erase the MISSED CALLS display.
	• Press to activate the handset speakerphone.	• During programming, press to exit without
	• Press again to resume normal handset use.	making changes.
	REDIAL/PAUSE	#
		• Press repeatedly to display other dialing options
	• Press to review the redial list.
		when reviewing a call log entry (page 29).
	• While dialing or entering numbers into the
	directory, press and hold to insert a dialing
	pause.

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Getting started

Telephone base layout

X/DELETE Message window

•Press to delete message currently playing (page 41).

•Press twice to delete all old messages when the telephone is not in use (page 42).

/REPEAT

•Press to repeat a message or press twice to play back previous messages (page 41).

FIND HANDSET

•Shows the status and number of messages (page 44).

/SKIP

•Press to skip to the next message (page 41).

VOL+/VOL-

•Press to adjust the playback volume during playback (page 41).

/PLAY/STOP

	• Press to page all handsets.		• Press to play or stop messages
	IN USE light		(page 41).
			ANS ON/OFF
	• Flashes when there is an incoming
			• Press to turn the answering system
	call or another telephone on the
	same line is in use.		on or off (page 35).
	• On when the handset is in use.		SET UP
	RECORD		• Press to enter to the set up menu
			(pages 36-38).
	• Press to record a memo (page 42) or an announcement
		VOICEMAIL light
	on the answering system (page 40).
		•	Flashes when there are new messages
	CLOCK
			stored in your phone company.
	• Press to set the clock (page 35).
		ANNC
		•	Press to enter announcement mode (pages
			39-40).

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operation Basic started Getting

•The ringer will be off if the volume is set to the lowest level,

and a ringer off

icon will be displayed.

•The telephone base ringer volume is set separately. See page 37 for details.

Telephone settings

Ringer volume (handset)

You can change the ringer volume to a comfortable level. The ringer can also be turned off so the telephone does not ring when there are incoming calls.

To adjust the ringer volume:

1.Press VOLor VOLto select the desired ringer volume when the handset is not in use.

2.When you stop pressing the volume buttons, the setting will be saved.

-OR-

1.Press MENU/SELECT to display the menu when the handset is not in use.

2.Press or to select >RINGER VOLUME, then press

MENU/SELECT.

3.Pressorto adjust the volume. A sample of each ringer volume will be played when scrolling through the choices.

4.Press MENU/SELECT to confirm your selection. You will hear a confirmation tone.

>RINGER VOLUME RINGER TONE

RINGER VOLUME

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Telephone settings

Ringer tone

This menu allows you to choose from different ringer tones. To choose a ringer tone:

1.Press MENU/SELECT to display the menu when the handset is not in use.

2.Press or to select >RINGER TONE, then press

MENU/SELECT.

3.Press or to select the desired ringer tone. A sample of each ringer tone will be played when scrolling through the choices.

4.Press MENU/SELECT to confirm your selection. You will hear a confirmation tone.

>RINGER TONE

KEY TONE

RINGER TONE 1

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•If the ringer volume is turned off while scrolling through the options in the

RINGER TONE menu, the sample of the ringer will not be heard.

operationsettingsBasic Telephone

Telephone settings

Key tone

The handset will beep when you press any handset key. You may turn the key tone on or off. To change the setting:

1.Press MENU/SELECT to display the menu when the handset is not in use.

2.Press or to select >KEY TONE, then press

MENU/SELECT.

3.Press or to choose ON or OFF.

4.Press MENU/SELECT to confirm your selection. You will hear a confirmation tone.

>KEY TONE LANGUAGE

KEY TONE ON

Language

You can select ENGLISH, FRANÇAIS or ESPAÑOL to be used in all screen displays. To change the setting:

1.Press MENU/SELECT to display the menu when the handset is not in use.

2.Press or to select >LANGUAGE, then press

MENU/SELECT.

3.Press or to scroll through the choices.

4.Press MENU/SELECT to confirm your selection. You will hear a confirmation tone.

>LANGUAGE

CLR VOICE MAIL

LANGUAGE

ENGLISH

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Telephone settings

Clear voice mail

If you subscribe to voicemail service provided by your local telephone company, NEW VOICE MAIL and will appear on the handsets and the VOICEMAIL light on the telephone base will flash when you have new voicemail. Please contact your local telephone company for more information about voicemail service.

After you have listened to all new voicemail messages, the indicators on both the handset and telephone base will be turned off automatically.

To manually turn off these indicators:

1.Press MENU/SELECT to display the menu when the handset is not in use.

2.Press or to select >CLR VOICE MAIL, then press

MENU/SELECT. The screen displays TURN INDICATOR

OFF?

3.Press MENU/SELECT to confirm your selection. You will hear a confirmation tone.

>CLR VOICE MAIL DIRECTORY

TURN INDICATOR

OFF?

Clearing the VMWI (visual message waiting indication) only turns off the indicators; it does not delete voicemail message(s). Use this feature if the telephone indicates there is voicemail when you have none, or if you have accessed your voicemail from a different telephone line (while away from home). If there actually are new voicemail messages, your local telephone company will continue to send the signals which will turn the indicators back on.

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•The telephone service provider voicemail may alert you to new messages with a stutter (broken) dial tone. Contact your service provider for details.

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operationsettingsBasic Telephone

•The screen displays the elapsed time as you talk (in hours, minutes and seconds).

•When predialing (preview numbers before dialing), press

MUTE/REMOVE or OFF/CLEAR to backspace and delete;

press and hold

REDIAL/PAUSE to insert a dialing pause.

Telephone operation

Make a call

1.Press /FLASH or /SPEAKER

2.Dial the number.

-OR-

1.Dial the number.

2.Press /FLASH or /SPEAKER.

Answer a call

•Press /FLASH, /SPEAKER or any of the dialing key (0-9, #, *).

End a call

•Press OFF/CLEAR or put the handset in the telephone base or charger.

Speakerphone

During a call, press /SPEAKER to switch between speakerphone and normal handset use.

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Telephone operation
Mute
The mute function allows you to hear the other party while
the other party cannot hear you.
1. During a call, press MUTE/REMOVE on the handset.
MUTED will be temporarily displayed on the screen, along
with the smaller MUTE icon.
2. Press MUTE/REMOVE again to resume the conversation.	PHONE	0:00:00
MICROPHONE ON will be temporarily displayed on the	MUTED
screen.		MUTE
Ringer mute	PHONE	0:00:00
You can mute the ringer temporarily when the telephone is
ringing.		MUTE

• Press OFF/CLEAR or MUTE/REMOVE to temporarily
silence the ringer. The next call will ring normally.	RINGER MUTE

Call waiting

If you subscribe to call waiting service from your telephone company, you will hear an alert tone if there is an incoming

call while you’re on another call. Press /FLASH to answer

the new incoming call. Press /FLASH again to return to the original call.

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operationTelephoneBasic

13

•Chain dialing can be useful if you wish to store numbers

other than phone numbers (such as bank account information or access codes) in the directory.

Telephone operation

Chain dialing

This feature allows you to dial numbers stored in the directory or call log while you are on a call. When you are on a call:

1.Press MENU/SELECT twice to enter the directory menu.

-OR-

a.Press MENU/SELECT and then press to select >CALL LOG.

b.Press MENU/SELECT to confirm.

2.Scroll by pressing or to find the desired entry.

3.Press MENU/SELECT to dial the desired number when it is displayed.

Volume

During a call, use the volume buttons on the right side of the handset to adjust the listening volume.

• Press VOL or VOL to adjust the listening volume to a

comfortable level.

Find handset

This feature allows the telephone base to page all the handsets.

1.Press FIND HANDSET on the telephone base. All the handsets will ring and the screens display ** PAGING **.

2. Press /FLASH, /SPEAKER or any dialing key (0-9, ** PAGING ** #, *) on the handset; or press FIND HANDSET on the

telephone base to end paging.

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Telephone operation

Intercom

The intercom feature allows conversation between two registered handsets of the same system.

Model DS6121-2

1.Press INT on the originating handset when the handset is not in use and its screen displays CALLING OTHER HANDSET.

2.The destination handset rings and its screen displays

OTHER HANDSET IS CALLING.

3.To answer the intercom call, press /FLASH, /SPEAKER, INT or any dialing key (0-9,#,*) on the destination handset.

4.To end an intercom call, press INT, OFF/CLEAR or place the handset back in the telephone base or charger.

Models DS6121-3/DS6121-4/DS6121-5/DS6122-5

1.Press INT on the originating handset when the handset is not in use. The screen displays INTERCOM TO:

2.Use the dialing keys to select the destination handset. The originating handset screen displays CALLING HANDSET X.

3.The destination handset rings and its screen displays

HANDSET X IS CALLING.

4.To answer the intercom call, press /FLASH, /SPEAKER, INT or any dialing key (0-9,#,*) on the destination handset.

5.To end an intercom call, press INT, OFF/CLEAR or place the handset back in the telephone base or charger.

CALLING

OTHER HANDSET

OTHER HANDSET IS CALLING

INTERCOM TO:

CALLING

HANDSET X

HANDSET X

IS CALLING

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•If the destination handset does not answer

the intercom call within 100 seconds, is in the directory, is in the call log, is on a call, or out of range, the originating handset screen will display

UNABLE TO CALL TRY AGAIN and return to idle mode.

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operationTelephoneBasic

Telephone operation

Conference call

You can have a conference call with an external line and two registered handsets. When one handset is on the line,

• Press /FLASH or /SPEAKER on another handset to join the call.

-OR-

Model DS6121-2

1.Press INT to initiate an intercom call and its screen displays CALLING OTHER HANDSET. The destination handset rings and its screen displays

OTHER HANDSET IS CALLING.

2.After the destination handset has been answered, press and hold INT on the originating handset to let the destination handset join the call.

Models DS6121-3/DS6121-4/DS6121-5/DS6122-5

1.Press INT to initiate an intercom call. The screen displays TRANSFER TO:

2.Use the dialing keys to select the destination handset. The originating handset screen displays CALLING HANDSET X.

3.The destination handset rings and its screen displays HANDSET X IS CALLING.

4.After the destination handset has been answered, press and hold INT on the originating handset to let the destination handset join the call.

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Telephone operation

Transfer an external call

You can transfer an external call from one handset to any other handset.

Model DS6121-2

1.During a call, press INT to put the call on hold at the originating handset. Its screen displays CALLING OTHER HANDSET.

2.The destination handset rings and its screen displays

OTHER HANDSET IS CALLING.

3.To answer the call at the destination handset, press

/FLASH, /SPEAKER, INT or any dialing keys (0-9, #, *) on the destination handset.

4.Now the party at the originating handset can have a conversation with the party at the destination handset. Both screens display INTERCOM.

5.Press OFF/CLEAR on the originating handset to transfer the external call to the destination handset. The originating handset screen displays CALL TRANSFERED.

Models DS6121-3/DS6121-4/DS6121-5/DS6122-5

1.During a call, press INT to put the call on hold at the originating handset. The screen displays TRANSFER TO:

2.Use the dialing keys to enter the destination handset number. The originating handset screen displays CALLING HANDSET X.

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CALLING

OTHER HANDSET

OTHER HANDSET IS CALLING

INTERCOM

TRANSFER TO:

CALLING

HANDSET X

•If the destination handset does not pick up the intercom call, the originating

handset can return to the external call by pressing

/FLASH,

OFF/CLEAR or INT.

•If a call remains on hold for about 100 seconds, or if the destination handset is in the directory, in the call log, or out of range, the screen of the originating handset shows

UNABLE TO CALL TRY AGAIN and reconnects to the external call automatically.

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operationTelephoneBasic

Telephone operation

3.The destination handset rings and its screen displays

HANDSET X IS CALLING.

4.To answer the call at the destination handset, press

/FLASH, /SPEAKER, INT or any dialing key (0-9, #, *) on the destination handset.

5.Now the party at the originating handset can have a conversation with the party at the destination handset. Both screens display INTERCOM.

6.Press OFF/CLEAR on the originating handset to transfer the external call to the destination handset. The originating handset screen displays CALL TRANSFERED.

Switch between external and intercom call

HANDSET X IS CALLING

INTERCOM

If you are on an external call and you wish to intercom another handset without disconnecting the external call:

Model DS6121-2

1.During a call, press INT to put the call on hold at the originating handset. Its screen displays CALLING OTHER HANDSET.

2.The destination handset will ring and its screen will display OTHER HANDSET IS CALLING.

3.To answer the call at the destination handset, press /FLASH, /SPEAKER, INT or any dialing keys (0-9, #, *) on the destination handset.

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Telephone operation

4.Now the party at the originating handset can have a conversation with the party at the destination handset. Both screens display INTERCOM.

5.Press INT repeatedly on the originating handset to alternate between the external call (outside call) and the intercom call.

Models DS6121-3/DS6121-4/DS6121-5/DS6122-5

1.During a call, press INT to put the call on hold at the originating handset. The screen displays TRANSFER TO:

2.Use the dialing keys to enter the destination handset number. The originating handset screen displays CALLING HANDSET X.

3.The destination handset will ring and its screen will display HANDSET X IS CALLING.

4.To answer the call at the destination handset, press /FLASH, /SPEAKER, INT or any dialing keys (0-9, #, *) on the destination handset.

5.Now the party at the originating handset can have a conversation with the party at the destination handset. Both screens display INTERCOM.

6.Press INT repeatedly on the originating handset to alternate between the external call (outside call) and the intercom call.

Answer an incoming call during an intercom call

During an intercom call, there will be an alert tone signaling an incoming call.

•To answer the incoming call, press /FLASH and the intercom call will end automatically.

•To terminate the intercom call without answering the incoming call, press

OFF/CLEAR on the handset.	www.vtechphones.com

operationTelephoneBasic

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