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USER GUIDE
DRAFT FEBRUARY 2006
ual
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CONTENTS
> Register your Vertu Phone
3
> Vertu Package Contents
3
3
> Conventions in this Guide
> Safety Points
4
> Vertu Phone Layout
4
5
> inserting the Battery and SIM Card
> Switching on your Vertu Phone
6
> Setting the Time and Date
6
7
> Display Icons and Indicators
> Making Calls
7
> Answering Calls
7
8
> Emergency Calls
> Keypad Lock
8
> Menu Navigation
8
> Contacts
11
> Text Messages
11
> Accessories
12
> CD-ROM
14
> Care and Maintenance
15
> Safety Information
16
> Specifications
17
> SAR Notice – RHV-8
21
> Notices
22
> Declaration of Conformity
22
> EU Recycling Notice
22
> Vertu Concierge
23
Terms & Conditions
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2 DRAFT FEBRUARY 2006
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Register your Vertu Phone
REGISTER YOUR VERTU PHONE
Vertu aims to provide you with the very best service
possible.
To enable us to do this, please register your Vertu
phone by visiting www.verturegistration.com or by
calling Vertu Concierge using the dedicated key on
the side of your handset.
VERTU PACKAGE CONTENTS
1Vertu Phone
Vertu Embossed Leather Case
1
(optional)
1 Certificate of Authenticity
1 Microfibre Polishing Cloth (optional)
1User Guide
1CD-ROM
1Battery
1Charger
1 Connection Adaptor Lead
1 Back Cover Release Key
The packaging contents may vary slightly in
accordance with regional regulations.
REFERENCE MANUAL
Throughout this guide we mention the Reference
Manual which contains additional information
about your Vertu phone’s functionality. There is an
electronic copy on the CD-ROM supplied with
your Vertu phone but if you do not have access to a
compatible computer, contact Vertu Concierge for
a printed copy.
The Reference Manual may not be available in your
language.
IMPORTANT INFORMATION
The wireless phone described in this guide is
approved for use on GSM 850/900/1800/1900
networks. Contact your service provider for more
information about networks.
CONVENTIONS IN THIS GUIDE
Menu
Represents text that appears
on your Vertu phone’s display,
for example, “From the
stand-by display, press
Menu.”
SEND Represents a Vertu phone
key, for example, “Press the
SEND key to make the call.”
Important information relating to
safety.
Represents useful information
or a quick way to access or
operate a feature.
Represents points to be aware
of when using your Vertu
phone.
GLOSSARY
Number keys The keys that are used to
enter (key in) text or
numbers.
Default Initial product setting as
supplied by Vertu when it
leaves our manufacturing
facility.
SIM card Subscriber Identity Module.
This is a small card supplied
by your service provider to
insert into your Vertu phone
for a network connection.
Service provider The provider of your SIM
card and all associated
network services.
Network service A feature which is made
available at the discretion of
your service provider.
Stand-by
display
The display that appears
when your Vertu phone
is switched on, with
Menu and Go to at
the bottom.
NETWORK SERVICES
To use the phone you must have service from a
wireless service provider. Your service provider
will be able to tell you about the services that are
available and the charges that apply.
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Safety Points
SAFETY POINTS
Read the following simple guidelines. Not
following them may be dangerous or illegal. Read
the complete user guide for further information.
For full safety instructions refer to “Safety
Information” on page 16.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free
to operate the vehicle while driving. Your first
consideration while driving should be road
safety.
INTERFERENCE
All wireless phones may be susceptible to
interference which could affect performance.
SWITCH OFF IN HOSPITALS
Follow any restrictions. Switch phone off near
medical equipment.
SWITCH OFF IN AIRCRAFT
Follow any restrictions. Wireless devices can
cause interference in aircraft.
SWITCH OFF WHEN REFUELLING
Do not use the phone at a refuelling point. Do not
use near fuel or chemicals.
SWITCH OFF N EAR BLASTING
Follow any restrictions. Do not use the phone
where blasting is in progress.
USE SENSIBLY
Use only in normal position. Do not touch the
antenna unnecessarily.
QUALIFIED SERVICE
Only qualified personnel may repair this phone.
ACCESSORIES AND BATTERIES
Use only approved accessories and batteries. Do
not connect incompatible products.
WATER RESISTANCE
Your Vertu phone is not water resistant. Keep it
dry.
BACK-UP COPIES
Remember to make back-up copies or keep a
written record of any important information
stored in your phone.
CONNECTING TO OTHER DEVICES
When connecting to any other device, read its
user guide for detailed safety instructions. Do not
connect incompatible devices.
EMERGENCY CALLS
Ensure your Vertu phone is switched on and in
service. Press the END key as many times as
needed to return to the stand-by display. Enter
the emergency number, then press the SEND
key. Give your location. Do not end the call until
told to do so.
VERTU PHONE LAYOUT
3
05 05
07 08
09
10 10
> 01 POWER key – press and hold for
06
06
a few seconds to switch on and
switch off.
> 02 Earpiece.
> 03 CONCIERGE key – press and hold
until
Concierge is displayed.
Press
SEND to call.
> 04 VOLUME key – press the top of
the key to increase the volume.
Press the bottom of the key to
decrease the volume.
> 05 SELECTION keys – press to
perform the action or access the
feature shown on the display
above the key.
> 06 SCROLL keys – press to move,
for example through a list of
names or features.
> 07 SEND key – press to make or
answer a call.
> 08 END key – press to end a call.
> 09 VOICEMAIL key – press and hold
to call your voice mailbox (a
network service).
> 10 and keys – special function
keys.
> 11 Microphone.
> 12 Accessories connector.
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inserting the Battery and SIM Card
INSERTING THE BATTERY AND SIM
CARD
The SIM card and its contacts are easily damaged.
Be careful when handling, inserting or removing
the card.
Keep SIM cards and the back cover release key
out of the reach of small children.
Always switch the phone off and disconnect the
charger before removing the battery.
REMOVING THE BACK COVER
01
02
INSERTING THE SIM CARD
04
05
.
> Slide the retaining bar (04) towards the top of your
Vertu phone and then pivot upwards.
> Insert the SIM card, ensuring that the bevelled
corner (05) is located top right and the gold
contact area is facing downwards.
> Return the retaining bar to its original position and
slide it towards the bottom of the phone. The
retaining bar should firmly lock into place.
INSERTING THE BATTERY
> With the back of your Vertu phone facing you,
position the back cover release key (01) into the
slot of the locking screw (02).
> Turn the locking screw (02) a quarter of a turn
anticlockwise, and gently lift off the back cover as
shown.
03
> Remove the plastic placeholder (03) from your
Vertu phone before inserting the battery.
Retain the plastic placeholder for future use.
If you need to remove the battery, insert the
plastic placeholder before replacing the back
cover to make it easier to remove the back
cover.
06
07
08
08
> Insert the battery (06) bottom end first with the
release tab (07) facing up from the rear of the
phone. Ensure that the contacts on the top end of
the battery align with the contact points (08) inside
the battery compartment.
> Ensure that the battery and SIM card are seated
correctly before replacing the back cover.
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Switching on your Vertu Phone
REPLACING THE BACK COVER
09
09
> To replace the back cover, locate lugs (09) as
shown.
> Pivot the back cover into position until it clicks into
place. The cover should close tightly using only light
pressure – do not force it closed! If the cover does
not close easily, remove it and check the battery and
SIM are correctly inserted, and the retaining bar
(10) is correctly positioned and locked.
10
SWITCHING ON YOUR VERTU PHONE
> Press and hold the
01
POWER key (01) for a
few seconds to switch
on your Vertu phone.
If your battery requires charging, a Battery low
message is displayed when you first switch on your
Vertu phone. Refer to “Charging the battery” on
page 13 for more information.
ENTERING YOUR PIN CODE
Depending on your SIM card settings, you may be
prompted to enter a PIN (Personal Identification
Number) code when you switch on your Vertu
phone. This code is used to protect access to your
SIM card and is independent of your Vertu phone.
If you used your SIM card in another phone
previously, the code will be the same.
> Use the NUMBER keys
to key in your PIN
code.
> Press OK.
SETTING THE TIME AND DATE
If the time and date are not set, you will be
prompted to enter your time settings when you first
switch on your Vertu phone.:
> Use the NUMBER
keys to key in the
correct time.
> Use the SCROLL keys
to toggle between
hours and minutes.
You can enter the time in either 12-hour (am/pm)
format or 24-hour format.
To select your local time zone:
> Scroll to the
appropriate time
zone.
> Press Select. The
date screen is
displayed.
To set the date:
> Use the NUMBER
keys to key in
the date.
> Use the SCROLL keys
to move between the
figures.
> Press OK. A
confirmation
message is
displayed.
If the battery is removed from your Vertu
phone for longer than two hours, you may
need to set the time and date again.
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Display Icons and Indicators
DISPLAY ICONS AND INDICATORS
The display shows the current status of your Vertu
phone.
The battery charge and
signal strength indicators
appear at the top of the
display.
Indicates the signal
strength of the network at
your current location.
Indicates the battery
charge level.
Indicates that both battery
and signal levels are at full
strength.
Indicates that both battery
and signal levels are
below full strength.
Indicates that the signal
strength at your current
location is too weak to
make calls.
Status icons are displayed below the battery
charge and signal strength indicators. The most
commonly displayed icons are:
Indicates that you have received one or
more text messages.
Indicates that you have received one or
more voice messages (a Network
Service).
Indicates that the
General profile is
selected. Alternative icons are displayed
for other profiles.
Indicates that audible alerts are disabled
and no sounds are made when you
receive calls or messages.
Indicates that the keypad is locked.
MAKING CALLS
> Check the signal
strength indicator. If
the display indicates
a poor signal, adjust
your physical
location to be clear
of obstructions that
may block the signal.
> From the stand-by
display, use the
NUMBER keys to key
in the number you
want to call.
When keying in international numbers, press
the key twice instead of keying in the
international access code. A plus (+) sign
appears on the display to represent the
international access code.
> Press the SEND key to
begin your call.
ANSWERING CALLS
When you receive an incoming call, by default, a
ringing tune is played and a call message is
displayed. If enabled, your Vertu phone also
vibrates.
> Press the SEND key
to answer an
incoming call.
Refer to the Reference Manual for a complete list
of icons and their meaning.
While in a call, you can use the speaker phone
for a hands free call. Refer to the Reference
Manual for more information.
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Emergency Calls
ADJUSTING VOLUME
Use the
VOLUME key on
the right side of your
Vertu phone to obtain a
comfortable listening
level.
> Press the top of the key
to increase the volume.
> Press the bottom of the
key to decrease the
volume.
ENDING OR REJECTING CALLS
> Press the END key to
end a call or reject an
incoming call.
EMERGENCY CALLS
Your Vertu phone, like any wireless phone,
operates using radio signals, wireless and
landline networks as well as user-programmed
functions. Because of this, connections in all
conditions cannot be guaranteed. Therefore, you
should never rely solely upon any wireless
phone for essential communications, for
example medical emergencies.
Emergency calls may not be possible on all
wireless phone networks or when certain network
services and/or phone features are in use. Check
with local service providers.
MAKING AN EMERGENCY CALL
> If the phone is not on, switch it on. Some networks
may require that a valid SIM card is properly
inserted in the phone.
> Press the END key as many times as needed to
return to the stand-by display.
> Key in the emergency number for your present
location, for example 112, 911, 999, 08 or other
official emergency number. Emergency numbers
vary by location.
> Press the SEND key.
If certain features are in use, you may first need to
turn those features off before you can make an
emergency call. For more information consult the
Reference Manual or your local service provider.
When making an emergency call, remember to
give all the necessary information as accurately as
possible.
Remember that your phone may be the only means
of communication at the scene of an accident – do
not cut off the call until given permission to do so.
KEYPAD LOCK
You can lock the keypad on your Vertu phone to
prevent the keys being operated accidentally.
LOCKING THE KEYPAD
From the stand-by display, press
Menu followed
by the key within two seconds. A confirmation
message is displayed.
When the keypad is locked, a key icon appears
below the signal strength indicator.
When the keypad is locked, calls may be
possible to the emergency number
programmed into your Vertu phone, for
example
112, 911, 999, 08 or another official
emergency number.
> Key in the emergency number.
> Press SEND.
The emergency number is displayed only after
you have keyed in its last digit.
UNLOCKING THE KEYPAD
Press
Unlock followed by the key within two
seconds. A confirmation message is displayed.
Receiving a call
Your Vertu phone keypad lock is automatically
suspended when you receive an incoming call
> Press the SEND key to
answer a call when the
keypad is locked.
> During the call your
Vertu phone can be
operated as normal.
> Press the END key to
end a call or reject an
incoming call.
The keypad reverts to locked when you end the
call.
MENU NAVIGATION
Your Vertu phone offers an extensive range of
functions that are accessed through a series of
menus.
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Menu Navigation
USING THE MENUS
> From the stand-by display, press Menu to
display the menu categories.
> Use the SCROLL keys to scroll to the desired
menu.
> Press Select to enter the menu and view the
submenus.
The menu categories are as follows:
Messages
Allows you to write, send,
receive and read messages.
Your Vertu phone supports
text, multimedia, voice and
email messages
Call
register
Allows you to view information
about voice and data calls that
you have made, received and
missed.
Profiles
Allows you to set up audible
and vibration alerts. Six
different profiles are available
on your Vertu phone.
Settings
Allows you to customise your
phone settings. You can
update: time and date;
shortcuts; connectivity; call
settings; phone settings and
security settings.
Contacts
Allows you to manage your
personal phone book
including options like
assigning speed dials and
voice tags to your entries.
Additions
Enables you to access your
multimedia files, use the media
player, voice recorder, custom
applications and browser.
Organiser
Allows you to view your
calendar, set reminders for
forthcoming events or dates,
add notes, review your to-do
list and set the alarm clock.
Alarm Clock
Allows you to set an alarm
Tr a v el
Enables you to check world
time, currency exchange rate
and temperatures.
SIM
services
May offer additional features
or facilities such as online
banking or sports information.
The name displayed may differ
and the feature's availability is
at the discretion of your
service provider. Many
providers disable this feature.
When navigating through the menus and submenus,
press Back or Exit to return to the previous menu or
submenu without saving changes. At any time, press
END key to return to the stand-by display without
the
saving changes.
USING GO TO SHORTCUTS
> From the stand-by
display, press
Go to
to access a function
from the shortcut list.
> Use the SCROLL keys
to scroll to the
desired function.
> Press Select to
enter the function
directly.
The following information explains how to use the
default shortcuts. You can customise the shortcut
list for easy access to your favourite functions. For
more information refer to the Reference Manual.
Alarm clock
You can use the Alarm clock shortcut to set an
audible alert at a specified time during the next 24
hours. The alarm will sound, provided the time has
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Menu Navigation
been set on your Vertu phone and the battery is
sufficiently charged.
If you set the alarm clock and then switch off
your Vertu phone, the alarm will still sound at
the time set.
.
> Use the SCROLL keys
to scroll to
clock
Alarm
and press
Select.
> Key in the alarm time
using the
NUMBER
keys, using the
SCROLL keys to
toggle between hour
and minutes.
> Press OK.
> If the clock is set to
use 12-hour format,
Scroll to
and press
am or pm
OK.
A confirmation
message is displayed
and an icon shows
that the alarm is set.
Travel
You can use the Travel shortcut to look up various
travel related items and travel related items. The
alarm will sound, provided the time has been set on
your Vertu phone and the battery is sufficiently
charged.
If you set the alarm clock and then switch off
your Vertu phone, the alarm will still sound at
the time set.
.
> Use the SCROLL keys
to scroll to
clock
Alarm
and press
Select.
> Key in the alarm time
using the
NUMBER
keys, using the
SCROLL keys to
toggle between hour
and minutes.
> Press OK.
> If the clock is set to
use 12-hour format,
Scroll to
and press
am or pm
OK.
Bluetooth
You can use the Bluetooth shortcut to set up
various things to do with bluetooth. The alarm will
sound, provided the time has been set on your
Vertu phone and the battery is sufficiently charged.
If you set the alarm clock and then switch off
your Vertu phone, the alarm will still sound at
the time set.
.
> Use the SCROLL keys
to scroll to
clock
Alarm
and press
Select.
> Key in the alarm time
using the
NUMBER
keys, using the
SCROLL keys to
toggle between hour
and minutes.
> Press OK.
> If the clock is set to
use 12-hour format,
Scroll to
and press
am or pm
OK.
A confirmation
message is displayed
and an icon shows
that the alarm is set.
Calculator
The Calculator shortcut enables you to perform
simple calculations using your Vertu phone. You
can add, subtract, multiply, divide, square, square
root and convert currency values.
> Use the SCROLL keys
to scroll to
Calculator and
press
Select.
> Key in the first
number of the
calculation. To obtain
a decimal point, press
the key.
> Either, press
Options and select
the arithmetical
operator from the list
and press
Select.
Or, press the key
to select a different
operator with each
key press.
>
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Contacts
Create Message
The Create msg. shortcut provides quick access
to the text message creation function. Refer to
“Sending Text Messages” on page 12 for more
information.
> Use the SCROLL keys
to scroll to
and press
> Use the SCROLL keys
Gallery
Select.
to scroll to the
appropriate
multimedia folder and
press
Options. For
example to locate the
files created by the
Voice Recorder,
scroll to
Recordings.
> Use the SCROLL keys
to highlight
and press
> Use the SCROLL keys
Open
Select.
to scroll through the
files of the selected
type, press
Options
to select an action to
perform on the file
and press
Select.
For example, scroll to
Open to open the file
in the Media Player.
CONTACTS
Your Vertu phone’s directory can hold up to 1,000
entries. Refer to the Reference Manual for more
information about adding and deleting contacts
and creating speed dials and voice tags.
QUICK SEARCH
To search for names and numbers quickly, follow
the procedure below:
> From the stand-by
display, press a
SCROLL key.
> Key in the first letter
of the desired name,
for example “M”. The
first name starting
with that letter is
highlighted.
> Scroll to the desired
name.
> If the name in your
Contacts directory
has multiple numbers
associated with it,
press
Details and
scroll to the desired
number.
> Press the SEND key
to call the number.
Inbox
The Inbox shortcut provides quick access to the
text message inbox function. Refer to “Text
Messages” on page 11 for more information.
> Use the SCROLL keys
to scroll to
to-do
Make a
and press
Select.
> Key in the subject of
your to-do item and
press
Options.
> Use the SCROLL keys
to highlight
press
> Set the priority of your
item as
Save and
Select.
High,
Medium or Low and
press
Select. The to-
do note is saved to
the to-do list in your
phone’s organiser.
DRAFT FEBRUARY 06 11
TEXT MESSAGES
The Messages feature allows you to write, send,
receive and store text messages. Refer to the
Reference Manual for a detailed explanation of all
text message options and how to use predictive
text input, a feature that allows you to key in text
messages quickly.
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Accessories
READING TEXT MESSAGES
When you receive a
text message, an
information note and
an envelope icon
appear. By default a
received message is
accompanied by an
audible alert.
> Press Show.
> Press the lower
SCROLL key to read
the whole message.
SENDING TEXT MESSAGES
> From the stand-by
display, press
Messages appears.
> Press Select. Te x t
messages
highlighted.
> Press Select.
Create message is
highlighted.
> Press Select.
The first letter of a
sentence is
automatically
capitalised.
Key in your text
message.
Press
time to erase the
character to the left of
the cursor.
> Press Options.
Send is highlighted.
> Press Select.
> If prompted, key in
your message centre
number and press
OK.
> Key in the recipient’s
phone number.
> Press OK. A
confirmation
message is
displayed.
Menu.
is
Clear at any
VERTU CONCIERGE
Vertu Concierge is an exclusive service for people
who believe that quality matters. Our aim is to bring
you only the very best, whether it be music, art,
travel or food.
Vertu Concierge provides you with a highly
personalised range of services including:
> Lifestyle services such as restaurant
recommendations and reservations, travel
assistance, and tickets for theatre shows,
concerts or sporting events.
> Solving everyday practical problems such as
finding a reputable plumber or tracking down
a gift.
> Assistance with using your Vertu phone.
When you connect to Vertu Concierge, you can
speak directly to a team of Lifestyle Managers who
are available 24 hours a day, 7 days a week to offer
personalised assistance.
CALLING VERTU CONCIERGE
The CONCIERGE key is
located on the left side of
your Vertu phone
as shown.
> Press and hold the
CONCIERGE key for
approximately two
seconds, until
Concierge appears.
> Press Call or the SEND
key to call Vertu
Concierge.
If you are unable to reach Vertu Concierge using
the Concierge key, call +448707375535.
ACCESSORIES
This section shows how to use the individual
accessories with your Vertu phone.
> Charger
12 DRAFT FEBRUARY 06
> Battery
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Accessories
Keep all parts out of reach of small children.
Use only batteries, chargers and accessories
approved by Vertu for use with this particular
phone model. The use of any other types may
invalidate any approval or warranty applying to
the phone and may be dangerous.
To optimise the performance and lifetime of your
accessories, and protect your warranty coverage,
observe the following handling and usage
precautions:
> Keep dry. Precipitation, humidity and all types
of liquids or moisture can contain minerals
that will corrode electronic circuits.
> Do not use or store in dirty or dusty areas.
> Do not attempt to open.
> Do not drop, knock or shake. Rough handling
can break fine mechanics.
> Do not store in hot areas. High temperatures
can shorten the life of electronic devices and
damage batteries.
> Do not store in cold areas.
Attaching the cable to the phone connector
> Attach the charger
cable by inserting it into
the adaptor body.
Charging the battery
The battery for your Vertu phone is rechargeable
and requires charging at regular intervals.
Only use the approved charger and battery
designed specifically for your Vertu phone.
> Insert the charger
connector into the
bottom of your Vertu
phone as shown.
> Do not use harsh chemicals, cleaning
solvents or strong detergents to clean.
> Do not paint.
For more information about the availability of
accessories approved for use with your Vertu
phone, contact Vertu Concierge.
CHARGER
The charger recharges your Vertu phone battery
quickly and safely by means of a powered AC
outlet.
The charger supplied with your Vertu phone should
be appropriate for your region. However, you
should always check that electrical rating of the AC
outlet is appropriate for the charger before you
attempt to plug it in.
Never attempt to use a charger if it has been
damaged. Contact Vertu Concierge to obtain a
replacement.
> Connect the charger
body to a powered
AC outlet.
> After a few seconds,
the battery indicator
animates and a
confirmation
message is
displayed if your
Vertu phone is
switched on.
If the battery is fully discharged it may take a few
moments before the charging indicator appears on
the display.
When the battery is fully charged, the battery
charge indicator stops animating and, if your Vertu
phone is switched on, a confirmation message is
briefly displayed.
If your Vertu phone is not charging, try the
following:
> Disconnect the charger from the AC outlet.
> Check that the electrical rating of the AC outlet is
compatible with your charger.
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CD-ROM
> Verify that the AC outlet has power and that it is
switched on. For example, in many hotel rooms,
AC outlets are used for lighting and may be
switched on and off from remote locations in the
room.
> Wait for at least 10 seconds and then reconnect
the charger to the AC outlet.
> Use another nearby AC outlet that you know is
providing power.
> If charging still fails, contact Vertu Concierge for
further advice.
BATTERY
Never dispose of batteries in a fire.
Always dispose of batteries according to local
regulations. Please recycle when possible. Do not
dispose of batteries as household waste.
The full performance of a new battery is achieved
only after two or three complete charge and
discharge cycles. The battery can be charged and
discharged hundreds of times but it will eventually
wear out. If you notice that the talk and stand-by
times are much shorter than normal, you may need
a new battery. Contact Vertu Concierge to obtain a
Vertu approved battery.
Charging and discharging
Unplug the charger from the AC outlet and your
Vertu phone when not in use. Do not leave your
Vertu phone connected to a charger. The battery
does not have to be completely discharged before
you can recharge it
.Overcharging the battery may
shorten its lifetime. If left unused, a fully charged
battery will lose its charge over time. Temperature
extremes can affect the ability of your battery to
charge.
Battery care and safety
Use the battery only for its intended purpose.
Never use any charger or battery that is damaged.
Do not short-circuit the battery. Accidental shortcircuiting can occur when a metallic object such as
a coin, clip, or pen causes direct connection of the
positive (+) and negative (-) terminals of the battery
(the metal strips on the battery.) This might
happen, for example, when you carry a spare
battery in your pocket, purse or bag. Shortcircuiting the terminals may damage the battery
and the connecting object.
Leaving the battery in hot or cold places, such as in
a closed car in summer or winter conditions, will
reduce the capacity and lifetime of the battery.
Always try to keep the battery between 15°C and
25°C (59°F and 77°F). If your battery is very hot or
extremely cold, your Vertu phone may not work
temporarily, even if the battery is fully charged.
Battery performance is particularly limited in
temperatures well below freezing.
CD-ROM
The CD-ROM provided with your Vertu phone
contains an electronic version of the Reference
Manual, Vertu PC Suite and instructions on setting
up your Vertu phone for MMS, browsing and email.
VERT U P C S UITE
Vertu PC Suite includes four applications that
extend the functionality of your Vertu phone.
Content Copier
Allows you to back up and
restore phone data, such as
the Contacts and Organiser,
using your computer.
Synchronisation
Allows you to synchronise
Contacts entries and
Organiser notes in your Vertu
phone with Windows®
applications, such as
Microsoft® Outlook® and
Outlook® Express.
Modem Connectivity
Allows you to use your Vertu
phone as a modem for data
calls, when connected to a
computer.
Phone Browser
Allows you to view the
contents of the Gallery
folder, of your Vertu phone,
on a compatible computer.
You can browse picture and
audio files and transfer files
between your Vertu phone
and a computer.
MINIMUM SPECIFICATIONS
The Vertu CD-ROM will only work on a compatible
computer with a CD-ROM drive and with at least
the minimum specifications listed below.
Operating
System
Microsoft® Windows® 2000,
Microsoft® Windows® XP
Processor Intel® Pentium® III 333 MHz
or equivalent
Display 1024 x 768 pixels
256 colours
14 DRAFT FEBRUARY 06
userguide.book Page 15 Friday, February 17, 2006 11:08 AM
Care and Maintenance
Memory 256 MB
Free Disk
250 MB
Space
> Ensure your compatible computer complies with
at least the minimum specifications listed above.
> Insert your Vertu CD-ROM into the CD-ROM
drive.
> Click on the INSTALL NOW button.
> Follow the on-screen instructions to complete the
installation.
VIEWING THE ELECTRONIC REFERENCE
MANUAL
> Start the CD-ROM as described above.
> Click on the LAUNCH PDF button.
> Follow the on-screen instructions to view the
Reference Manual in your desired language.
SETTING UP MMS, BROWSING AND EMAIL
> Start the CD-ROM as described above.
> Click on the ORDER SETTINGS button.
> Your computer must be connected to the Internet
to set up MMS, browsing and email.
CARE AND MAINTENANCE
Your Vertu products have been crafted from some
of the finest materials and care should be taken to
keep them in good condition.
Damage caused to your Vertu phone by failing
to observe these care instructions is not
covered by the warranty.
CERAMICS AND SAPPHIRE
Ceramics and sapphire are very hard materials but
are also brittle and can be scratched by harder
materials or objects. They can also be damaged if
dropped.
Avoid the following:
> Contact with other hard materials such as
diamond jewellery, nail files, abrasives, and
mineral crystals.
LEATHER
All Vertu leather products are made by expert
craftsmen. Each leather hide is unique and has
natural markings which should be considered part
of the individuality of fine leather. All leather can be
damaged and should be treated with care.
Avoid the following:
> Exposure to water and high humidity.
> Dropping, rubbing or knocking on hard
surfaces.
> Exposure to extreme temperatures.
> Contact with oily substances, make-up and
solvents.
METAL
Vertu metals are finished to a high standard and
care needs to be taken to maintain their
appearance. Protect in the Vertu leather case
where possible and polish only with the Vertu
microfibre polishing cloth.
Avoid the following:
> Contact with chemicals such as solvents,
alkaline and acid solutions, cola-based drinks
and exposure to salt water. Wipe with a
clean, soft cloth as soon as possible if
contact occurs.
> Contact with sharp objects.
> Dropping or knocking against hard surfaces.
> Metal polishes.
HALLMARKS
If you have a gold or platinum Vertu phone,
hallmarks are stamped as shown below to
authenticate the precious metals used. Each
precious metal is tested to ensure that the purity of
the alloy conforms to the exacting standards of the
European Convention Mark under the jurisdiction
of the Swiss Assay Office.
The hallmark is made up of several stamps, which
each have an individual meaning. It is located on
the backplate next to the serial number.
> Dropping or knocking the product on
hard surfaces.
> Repeated rubbing against hard surfaces.
DRAFT FEBRUARY 06 15
userguide.book Page 16 Friday, February 17, 2006 11:08 AM
Safety Information
1
2
3
4
5
A-000302
1. Serial number.
2. Common control mark denoting
the European Convention Mark –
750 (18 carat gold) in scales.
3. St. Bernard dog’s head – Swiss
Assay Office mark.
AU750
4. The fineness (purity) mark –
AU 750 (18 carat gold)).
5. Sponsor’s mark denoting the
Ver tu bran d.
PACEMAKERS
Pacemaker manufacturers recommend that a
minimum separation of 15 cm (6 inches) be
maintained between a hand-held wireless phone
and a pacemaker to avoid potential interference
with the pacemaker. These recommendations are
consistent with the independent research by and
recommendations of Wireless Technology
Research.
Persons with pacemakers:
> Should always keep the phone more than 15
cm (6 inches) from their pacemaker when
the phone is switched on;
> Should not carry the phone in a breast
pocket;
> Should use the ear opposite the pacemaker
to minimize the potential for interference.
If you have any reason to suspect that interference
is taking place, switch off your phone immediately.
SAFETY INFORMATION
TRAFFIC SAFETY
Do not use a hand-held telephone while driving a
vehicle. If using a hand-held phone, park the
vehicle before using the phone in any way. Do not
place the phone on the passenger seat or where it
can break loose in a collision or sudden stop.
OPERATING ENVIRONMENT
Remember to follow any special regulations in
force in any area and always switch off your phone
whenever it is forbidden to use it, or when it may
cause interference or danger.
As with other mobile radio transmitting equipment,
users are advised that for the satisfactory operation
of the equipment and for the safety of personnel, it
is recommended that the equipment should only
be used in the normal operating position. When the
phone is on and being worn on the body, always
use an approved carrying case.
Use only the supplied or approved parts.
Unauthorised antennas, modifications or
attachments could damage the phone and may
violate regulations governing radio devices.
ELECTRONIC DEVICES
Most modern electronic equipment is shielded
from radio frequency (RF) signals. However,
certain electronic equipment may not be shielded
against the RF signals from your wireless phone.
HEARING AIDS
Some wireless phones may interfere with some
hearing aids. In the event of such interference,
consult your service provider.
OTHER MEDICAL DEVICES
Operation of any radio transmitting equipment,
including wireless phones, may interfere with the
functionality of inadequately protected medical
devices.
Switch off your phone in health care facilities when
any regulations posted in these areas instruct you
to do so.
VEHI CL ES
RF signals may affect improperly installed or
inadequately shielded electronic systems in motor
vehicles (e.g. electronic fuel injection systems,
electronic anti-skid (anti-lock) braking systems,
electronic speed control systems, air bag
systems).
Check with the manufacturer or its representative
regarding your vehicle. You should also consult the
manufacturer of any equipment that has been
added to your vehicle.
Do not store or carry flammable liquids, gases or
explosive materials in the same compartment as
the phone, its parts or accessories.
For vehicles equipped with an air bag, remember
that an air bag inflates with great force. Do not
place objects, including both installed or portable
16 DRAFT FEBRUARY 06
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Specifications
wireless equipment in the area over the air bag or
in the air bag deployment area.
AIRCRAFT
Switch off your phone before boarding an aircraft.
The use of wireless telephones in an aircraft may
be dangerous to the operation of the aircraft,
disrupt the wireless telephone network and may be
illegal. In the United States, FCC regulations
currently prohibit using your Vertu phone while in
the air.
Failure to observe these instructions may lead to
suspension or denial of telephone services to the
offender, or legal action or both.
POTENTIALLY EXPLOSIVE ATMOSPHERES
Switch off your phone when in any area with a
potentially explosive atmosphere and obey all signs
and instructions. Sparks in such areas could cause
an explosion or fire resulting in bodily injury or even
death.
You are advised to switch off the phone when at a
refuelling point or service station. Observe
restrictions on the use of radio equipment in fuel
depots (fuel storage and distribution areas),
chemical plants or where blasting operations are in
progress.
Areas with a potentially explosive atmosphere are
often but not always clearly marked. They include
below deck on boats; chemical transfer or storage
facilities; vehicles using liquified petroleum gas
(such as propane or butane); areas where the air
contains chemicals or particles, such as grain, dust
or metal powders; and any other area where you
would normally be advised to turn off your vehicle
engine.
the antenna unnecessarily when the phone is
switched on. Contact with the antenna affects call
quality and may cause the phone to operate at a
higher power level than otherwise needed.
Avoiding contact with the antenna during a call
optimises the antenna performance and the talk
time of your Vertu phone.
SPECIFICATIONS
STAINLESS STEEL
Vol ume TBA
Wei ght TBA
Length TBA
Width TBA
Thickness TBA
GOLD
Vol ume TBA
Wei ght TBA
Length TBA
Width TBA
Thickness TBA
WATER RESISTANCE
Your Vertu phone is not water resistant.
Keep it dry.
If your Vertu phone is accidentally splashed with
water, ensure you dry it completely before
removing the back cover.
Never charge your Vertu phone when the
connector at the bottom of the phone is damp or
wet. Chargers must only be used in dry conditions.
They should never be used when damp or wet..
Make sure the interior of your Vertu phone and
the back cover seals are dry, clean, and free of
any foreign objects before you replace the
back cover.
ANTENNA
Your Vertu phone has an internal antenna. As with
any other radio transmitting device, do not touch
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Warranty
VERTU TWO-YEAR LIMITED INTERNATIONAL
WARRANTY FOR CELLULAR PHONE
THIS LIMITED WARRANTY SHALL NEITHER
EXCLUDE NOR LIMIT (I) ANY MANDATORY
STATUTORY RIGHTS OF THE CLIENT OR (II)
ANY OF THE CLIENT’S RIGHTS AGAINST THE
SELLER/DEALER OF THE PRODUCT.
VERTU LTD (“Vertu”) warrants that this cellular
phone (“Product”) is free from defects in material
and workmanship according to the following terms
and conditions:
1. The Limited Warranty for the Product extends for
TWO (2) years beginning on the date of original
purchase or delivery of the Product, whichever is
the later. In case of a change of owner/user, such
warranty period shall continue for the remaining
part of the twenty-four (24) month period and
otherwise remain unaffected.
2. During the period of the Limited Warranty, Vertu
will repair, modify or replace, at Vertu’s sole option,
any defective parts, or any parts that will not
properly operate for their intended use with new or
refurbished replacement items if such repair or
replacement is needed because of product
malfunction or failure during normal usage. No
charge will be made to the Client for the repair or
replacement of any such parts. Vertu will also pay
for the labour charges incurred by Vertu in
repairing or replacing the defective parts. The
repaired Product will be warranted for the balance
of the original warranty period or for ninety (90)
days from the date of repair, whichever is longer.
This Limited Warranty does not cover damage to
or defects in (other than manufacturing defects)
appearance, cosmetic, decorative or structural
items and any non-operative parts. Vertu’s limit of
liability under the Limited Warranty shall be the
price paid by the Client for the Product less a
reasonable amount for usage. These remedies are
the Client’s exclusive remedies for breach of this
Limited Warranty.
3. Upon request from Vertu, the Client must prove the
date of the original purchase or delivery of the
Product by producing a legible and non-modified
original certificate of authenticity which clearly
indicates the name and address of an authorised
retailer, the date and place of purchase/delivery,
the product type and the IMEI or serial number of
the Product, a bill of sale or a dated receipt which
contains the same information.
4. Vertu shall bear the cost of shipping the Product to
the location from which the Client handed over the
Product to Vertu (or its representatives) after the
completion of service under this Limited Warranty.
5. The Client shall have no coverage or benefits
under this Limited Warranty if any of the following
conditions are applicable:
a) The Product has been subject to abnormal use,
abnormal conditions, improper storage,
exposure to moisture or dampness, spillage of
food or liquid, exposure to chemical agents,
unauthorised modifications, unauthorised
connections, unauthorised repair, rough
handling, misuse, neglect, abuse, accident,
alteration, improper installation, or other acts
which are not the fault of Vertu, including
without limitation damage caused by shipping,
dropping the Product, deterioration of
consumable parts, such as batteries which by
their nature have a limited lifecycle, and
breakage or damage to antennas.
b) The Product has been damaged from external
causes such as collision with an object, or from
fire, flooding, sand, dirt, windstorm, lightning,
earthquake or damage from exposure to
thermal, environmental or weather conditions,
an Act of God, or battery leakage, theft, blown
fuse, or improper use of any electrical source,
damage caused by computer or internet
viruses, bugs, worms, Trojan Horses, cancel
bots or damage caused by the connection to
other products not recommended for
interconnection by Vertu.
c) The Customer Service Department at Vertu
was not advised by the Client in writing of the
alleged defect or malfunction of the Product
within thirty (30) days after the expiration of the
applicable warranty period.
d) The Product was not returned to Vertu or its
authorised retailer within thirty (30) days after
the appearance of the defect within the
warranty period.
e) The Product serial number plate or the
accessory data code has been removed,
defaced, altered or is illegible.
f) The defect or damage was caused by the
defective function of the cellular network system
or by inadequate signal reception by the
external antenna.
g) The defect was caused by the Product being
used with or connected to an accessory not
manufactured and supplied by Vertu or used
other than for its intended use.
h) The battery was short-circuited or the seals of
the battery enclosure or cells are broken or
show evidence of tampering or the battery was
used in equipment other than that for which it
has been specified.
i) The Product software needs to be updated due
to changes in cellular network parameters.
j) The defect or damage was as a result of general
wear and tear incurred in normal usage of the
Product.
6. If a problem develops during the period of the
Limited Warranty, the following procedure will
apply:
a) The Client shall return the Product to the place
of purchase for repair or replacement
processing or if this is not convenient because
18 DRAFT FEBRUARY 06
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of distance (more than 50 miles/80 km) or for
other good cause, the Client may contact Vertu
Concierge.
b) The Client shall bear the costs of transporting
the Product to the relevant Vertu service
location, with transport and insurance charges
prepaid.
c) Subject to Clause 6(e), the Client will be billed
for any parts or labour charges not covered by
this Limited Warranty.
d) Vertu will repair or authorise the repair of the
Product under the Limited Warranty within
30 days after receipt of the Product by Vertu or
a Vertu authorised service centre, or within an
extended period as may be notified by Vertu to
Client due to the nature of the repair
(“Timeframe”). If Vertu cannot repair within the
Timeframe, or after a reasonable number of
attempts to repair the same defect, Vertu at its
sole option, will provide a replacement Product
or refund the purchase price of the Product less
a reasonable amount for usage.
e) If the Product is returned to the Customer
Service Department at Vertu during the period
of the Limited Warranty, but the problem with
the Product is not covered under the terms and
conditions of this Limited Warranty, the Client
will be notified and given an estimate of the
charges the Client must pay to have the
Product repaired, with all shipping charges
billed to the Client. If the estimate is refused, the
Product will be returned freight collect. If the
Product is returned to the Customer Service
Department at Vertu after the expiration of the
warranty period, Vertu’s normal service policies
shall apply and the Client will be responsible for
all shipping charges.
7. TO THE FULLEST EXTENT PERMITTED BY
LAW, THE WARRANTIES AND CONDITIONS
STATED IN THIS LIMITED WARRANTY ARE IN
LIEU OF ALL OTHER CONDITIONS,
WARRANTIES OR OTHER TERMS
CONCERNING THE SUPPLY OR PURPORTED
SUPPLY OF, OR FAILURE TO SUPPLY OR
DELAY IN SUPPLYING THE PRODUCT WHICH
MIGHT, BUT FOR THE AFFECT OF THIS
CLAUSE 7, HAVE EFFECT BETWEEN VERTU
AND THE CLIENT OR WOULD OTHERWISE
BE IMPLIED OR INCORPORATED INTO THIS
LIMITED WARRANTY OR ANY COLLATERAL
CONTRACT, WHETHER BY STATUTE,
COMMON LAW OR OTHERWISE, ALL OF
WHICH ARE HEREBY EXCLUDED
(INCLUDING WITHOUT LIMITATION, THE
IMPLIED CONDITIONS, WARRANTIES OR
OTHER TERMS AS TO SATISFACTORY
QUALITY OR FITNESS FOR PURPOSE).
8. VERTU SHALL NOT BE LIABLE FOR LOSS OR
DAMAGE, WHETHER SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL,
INCLUDING BUT NOT LIMITED TO ANY OF
THE FOLLOWING LOSSES OR DAMAGE
(WHETHER SUCH LOSSES OR DAMAGE
WERE FORESEEN, FORESEEABLE, KNOWN
OR OTHERWISE):
a) LOSS OF ANTICIPATED BENEFITS OR
PROFITS.
b) LOSS OF ACTUAL OR ANTICIPATED
SAVINGS.
c) PUNITIVE, SPECIAL OR CONSEQUENTIAL
DAMAGES.
d) THIRD PARTY CLAIMS.
e) LOSS OF USE OF THE PRODUCT OR ANY
ASSOCIATED EQUIPMENT OR FACILITIES.
f) DOWNTIME OR LOSS OF BUSINESS.
g) LOSS OF OPPORTUNITY.
h) LOSS OF GOODWILL.
i) LOSS OF REPUTATION.
j) LOSS OF OR DAMAGE TO OR
CORRUPTION OF DATA.
9. Vertu does not warrant uninterrupted or error free
internet or data connections.
10. Vertu shall not be liable for any delay in rendering
service under the Limited Warranty, or loss of use
during the period that the Product is being
repaired.
11. Vertu’s total liability in contract, tort (including
negligence or breach of statutory duty),
misrepresentation or otherwise, arising in
connection with the sale of the Product shall be the
price paid by the Client for the Product less a
reasonable amount for usage.
12. The invalidity or unenforceability of any term or any
part of any term of, or any right arising pursuant to,
this Limited Warranty shall not affect the validity or
enforceability of any other terms or rights or the
remainder of any such term or right, which shall
continue in full force and effect except for any such
invalid or unenforceable provision or part thereof.
13. Vertu neither assumes nor authorises any
authorised service centre or any other person or
entity to assume for it any other obligation or liability
beyond that which is expressly provided for in this
Limited Warranty, including the provider or seller of
any extended warranty or service agreement. Any
change or amendment to this Limited Warranty
requires Vertu’s prior written consent.
14. This Limited Warranty represents the whole
agreement between the parties relating to the
subject matter hereof.
15. This Limited Warranty allocates the risk of failure of
the Product between the Client and Vertu. The
allocation is recognised by the Client and is
reflected in the purchase price of the Product.
16. Any action or lawsuit for breach of warranty must
be commenced within thirty (30) months following
delivery of the Product.
DRAFT FEBRUARY 06 19
userguide.book Page 20 Friday, February 17, 2006 11:08 AM
17. All warranty information, product features and
specifications are subject to change without
notice.
18. Questions concerning this Limited Warranty may
be directed to the Customer Service Department
at the following addresses.
Vertu operates a policy of continuous
development. Vertu reserves the right to make
changes and improvements to any of the products
described in this document without prior notice.
20 DRAFT FEBRUARY 06
userguide.book Page 21 Friday, February 17, 2006 11:08 AM
SAR NOTICE – RHV-8
YOUR VERTU PHONE (MODEL: TBA, TYPE: RHV8, FCC ID: P7QRHV-8) MEETS GUIDELINES FOR
EXPOSURE TO RADIO WAVES
Your Vertu phone is a radio transmitter and
receiver. It is designed not to exceed the limits for
exposure to radio waves recommended by
international guidelines. These guidelines were
developed by the independent scientific
organization ICNIRP and include safety margins
designed to assure the protection of all persons,
regardless of age and health.
The exposure guidelines for mobile devices employ
a unit of measurement known as the Specific
Absorption Rate or SAR. The SAR limit stated in
the ICNIRP guidelines is 2.0 watts/kilogram (W/
kg) averaged over ten grams of tissue. Tests for
SAR are conducted using standard operating
positions with the device transmitting at its highest
certified power level in all tested frequency bands.
The actual SAR level of an operating device can be
below the maximum value because the device is
designed to use only the power required to reach
the network. That amount changes depending on a
number of factors such as how close you are to a
network base station. The highest SAR value under
the ICNIRP guidelines for use of the device at the
ear is TBA W/kg.
In order to transmit data files or messages, this
device requires a good quality connection to the
network. In some cases, transmission of data files
or messages may be delayed until such a
connection is available. Ensure the above
separation distance instructions are followed until
the transmission is completed.
Use of device accessories and enhancements may
result in different SAR values. SAR values may
vary depending on national reporting and testing
requirements and the network band. Additional
SAR information may be provided under product
information at www.vertu.com.
USA and Canada: Your mobile device is also
designed to meet the requirements for exposure to
radio waves established by the Federal
Communications Commission (USA) and Industry
Canada. These requirements set a SAR limit of 1.6
W/kg averaged over one gram of tissue. The
highest SAR value reported under this standard
during product certification for use at the ear is
TBA W/kg and when properly worn on the body is
TBA W/kg. Information about this device model
can be found at https://gullfoss2.fcc.gov/prod/oet/
cf/eas/reports/GenericSearch.cfm by searching
the equipment authorization system using
FCC ID: P7QRHV-8.
SAR Notice – RHV-8
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Notices
NOTICES
Copyright © Vertu 2006. All rights reserved.
Reproduction, transfer, distribution or storage of part or all
of the contents in this document in any form without the
prior written permission of Vertu is prohibited. Vertu
operates a policy of continuous development. Vertu
reserves the right to make changes and improvements to
any of the products described in this document without
prior notice.
Under no circumstances shall Vertu be responsible for
any loss of data or income or any special, incidental,
consequential or indirect damages howsoever caused.
The contents of this document are provided “as is”.
Except as required by applicable law, no warranties of any
kind, either expressed or implied, including, but not limited
to, the implied warranties of merchantability and fitness
for a particular purpose, are made in relation to the
accuracy, reliability or contents of this document. Vertu
reserves the right to revise this document or withdraw it at
any time without prior notice. The availability of particular
products may vary by region. Please check with Vertu
Concierge.
Vertu and the V logo are registered trademarks or
trademarks. Other product and company names
mentioned herein may be trademarks or registered
trademarks of their respective owners.
US Patent No 5818437 and other pending patents. T9
text input software copyright © 1997-2002. Tegic
Communications, Inc. All rights reserved.
Includes RSA BSAFE cryptographic or security protocol
software from RSA Security.
EXPORT CONTROLS
Your Vertu phone may contain commodities, technology,
or software exported from the United States in
accordance with the Export Administration regulations.
Diversion contrary to U.S. law is prohibited.
FCC/INDUSTRY CANADA NOTICE
Your Vertu phone may cause TV or radio interference (for
example, when using a telephone in close proximity to
receiving equipment). The FCC or Industry Canada can
require you to stop using your phone if such interference
cannot be eliminated. If you require assistance, contact
Vertu Concierge. This device complies with Part 15 of the
FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that may
cause undesired operation.
Note: Vertu is not responsible for any radio or TV
interference caused by unauthorized modifications to this
equipment. Such modifications could void your authority
to operate the equipment.
A copy of the Declaration of Conformity can be found at
http://www.vertu.com
168
EU RECYCLING NOTICE
Vertu will comply with European Community requirements
for the recycling of Waste Electrical & Electronic
Equipment (WEEE).
This compliance is indicated by the addition of the
following symbol to Vertu's products where appropriate.
The symbol indicates that the product was put onto the
market after the WEEE legislation was implemented and
that the consumer should not dispose of the item in
normal household waste, but that it should be
appropriately recycled.
Should you wish Vertu to recycle your product at the end
of its life, please either return it to the point from which you
purchased your product (if known) or return it to Vertu's
headquarters.
Alternatively, should you purchase a replacement product
from another supplier, the new supplier is obligated to
take back the product that is being replaced and recycle it
appropriately.
Background information on the European WEEE directive
is available from www.europa.eu.int/
DECLARATION OF CONFORMITY
We, Vertu declare under our sole responsibility that the
product, Model TBA, type RHV-8 is in conformity with the
provision of the following Council Directive:
1999/5/EC.
22 DRAFT FEBRUARY 06
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Vertu Concierge Terms & Conditions
VERTU CONCIERGE
TERMS & CONDITIONS
1. Vertu Concierge
As a registered member of Vertu Concierge (“VC”) provided by
Vertu and its associated companies (“Vertu”), you (“you”) agree to
abide by these Terms and Conditions (the “Terms and
Conditions”), and when ordering anything through VC from a
supplier of products and services (a “Supplier”) you agree that the
Terms and Conditions shall apply to your order.
2. Membership Information
You are obliged to provide correct details when you register for
membership of VC and your failure to do so may invalidate your
membership and any subsequent transaction. Your responsibility
to provide accurate information is a continuing obligation and you
must notify Vertu in the event that any information provided by you
in the course of registration changes.
3. Subscription
Initial and ongoing subscription fees, if applicable, are due at the
time of initial subscription and annually thereafter (the “Renewal
Date”) unless you notify Vertu of your intention not to renew.
Payment must be made annually in advance and may be made
using any major credit/debit and charge cards. Any subscription
fee is non refundable, however, Vertu may at its sole discretion
elect to refund any subscription fee in whole or in part depending
on the circumstances relating to the cancellation of any
subscription. You authorize Vertu to deduct renewal subscription
fees from your credit card up to 28 days prior to your Renewal
Date. If Vertu does not hold your payment details you will be
contacted directly to renew your subscription. Subscription fee
rates will be notified to you from time to time and the subscription
fee payable will be the subscription fee in force at the time of the
Renewal Date.
You agree that you will only use your VC membership for the
purposes for which it is issued.
4. VC Services
As a member of VC, you are entitled to all of the products and
services as advised by us from time to time as approved by the
relevant product/service Supplier.
5. Services Subject to Change
As a member, note that:
> Services are subject to availability and may change
from time to time;
> Suppliers may change from time to time;
> Suppliers may impose their own terms and conditions
and you are required to comply with these at all times.
6. Payment for Services
Please note that some Suppliers may charge you a deposit, entry
fee or other sum for the services they provide. You will be solely
liable for payment of any such sums. At your request Vertu will
authorise Suppliers to debit your nominated credit/debit or
charge card in order for you to take advantage of their services.
7. Availability of Services
Vertu aims to ensure that the services remain available at all times
and will use reasonable endeavours to ensure that you receive the
most from your membership. If any of the services become
unavailable, we will do all we can to ensure that prior
commitments are honoured to the fullest extent possible, but shall
not be responsible for any actions of Suppliers outside Vertu's
reasonable control. From time to time the procurement or
provision of certain services may incur a VC handling charge of
which you will be notified - in these cases you hereby authorise
Vertu to debit your nominated credit/debit or charge card with any
such handling charges. Unless otherwise agreed by the Supplier,
you shall not be entitled to cancel any services requested where,
on your instructions, performance has already begun.
8. Right of Withdrawal
Vertu reserves the right to withdraw any service that may be
offered and/or to refuse to supply any service requested.
9. Requests
If Vertu is unable to deal with any request, it will inform you as soon
as reasonably practicable.
10. Dealing with VC Suppliers
Suppliers are responsible for providing you with the goods and
services you select. Vertu will assist you in any way it can in all of
your dealings with Suppliers.
11. Personal Membership
VC membership is personal to the registered Vertu phone user.
You are responsible for ensuring that no one (other than your
personal assistant, where applicable) uses your membership to
access membership services and benefits.
12. Cancellation of Membership
Vertu reserves the absolute right to cancel or suspend your
membership (at its sole discretion) for any reason whatsoever. If
Vertu cancels your membership it shall refund the balance of the
annual subscription fee, if any, on a time apportionment basis in
respect of the unexplored period to which the annual subscription
fee applies.
13. Changes to Terms and Conditions
Vertu may vary these Terms and Conditions from time to time.
Vertu will notify you of any changes in a timely manner. Notification
will be by some or all of the following media:
> newsletter;
> mail,
> e-mail or other personal delivery service.
14. Payment Details
If we do not have your credit/debit or charge card details we may
not be able to provide or procure those benefits, goods or
services that require payment.
You may only make transactions using VC during your period of
membership. When ordering a product or service you will be
required to provide your credit/debit or charge card details. You
undertake that all details you provide to us for the purpose of
booking, ordering or purchasing goods or services are correct,
that the credit/debit or charge card you are using is your own and
that there are sufficient funds to cover the cost of the product or
the service.
15. Supply of Details
Vertu may pass on your credit/debit or charge card and any other
essential booking details to its agents, employees,
subcontractors and Suppliers, and you consent to us passing on
such details to deal with your orders. You must inform Vertu as
soon as possible of any changes to the details supplied by you.
16. Payments Due
The purchase price of all products and services obtained through
VC is due for payment on acceptance of your order by Vertu and/
or a Supplier, as applicable.
17. Delivery
By placing your order for a product or service through VC you
agree that the time taken for delivery or performance shall be as
stipulated when the purchase is made. We want you to get your
order as soon as possible. If delivery or performance will take
longer than the time set out (or the product or services are
unavailable), the Supplier (or Vertu acting for the Supplier) will
notify you of this at the earliest opportunity and you will have the
unequivocal right to withdraw your order and receive a full refund.
18. Limited Warranty
Vertu warrants to you that Vertu shall use its reasonable
endeavours to provide the VC services with reasonable care and
skill and, as far as reasonably possible, in accordance with your
request and instructions from time to time. Where Vertu supplies
you with any goods or services supplied by a third party, then
Vertu is acting as your agent in sourcing the goods or services.
Vertu will use reasonable care in selecting the Supplier and
ensuring the order is placed in accordance with your wishes. For
the avoidance of doubt, Vertu does not and will not provide any
representations or recommendations in relation to any of the
DRAFT FEBRUARY 06 23
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Vertu Concierge Terms & Conditions
information and suggestions comprised within the VC services.
You are deemed to be responsible for, and shall use your own skill
and judgement as to, the quality, value and suitability of such
information and suggestions in relation to deciding whether to
enter into any contract with any third party for the supply of
services or sale of goods.
19. Vertu as Agent
Your contract for the purchase of products or services is made
with the relevant Supplier only. Vertu acts as an agent for the
Supplier and, unless expressly provided otherwise, all your rights
and remedies are against the Supplier.
20. Disclaimers
Vertu will not be responsible for products and services offered by
Vertu as agents for the Suppliers or for any aspect of the
relationship between you and any particular Supplier. Vertu will
however do everything it reasonably can to assist you in any
dealings you have with the Supplier.
You agree that any contract entered into by you with any of the
Suppliers is an independent contract. Vertu hereby disclaims any
and all liability for any act or omission of any Supplier or any loss
incurred by you as a result of any act or omission of a Supplier
whether or not arranged through VC.
21. Limitation of Liability
Vertu accepts no liability for any losses or claims arising from any
inability to contact VC or any failure to complete a transaction.
Save in respect of death and personal injury caused by the
negligence of Vertu or as expressly provided for in these Terms
and Conditions, Vertu shall not be liable for any loss, cost,
expense or damage of any nature whatever (whether direct or
indirect) resulting from the provision of the Services or your
reliance upon the information and suggestions provided by Vertu
hereunder and the resulting supply of goods and services to you
by any third party.
Vertu shall have no liability to you for any loss, damage, costs,
expenses or other claims for compensation arising from requests
or instructions supplied by you which are incomplete, incorrect or
inaccurate or arising from their late arrival or non-arrival, or any
other fault of you.
Vertu shall not be liable to you or be deemed to be in breach of
these Terms and Conditions by reason of any delay in performing,
or any failure to perform, any of Vertu 's obligations in relation to
the VC services, if the delay or failure was due to any cause
beyond Vertu 's reasonable control.
Except in respect of death and personal injury caused by the
negligence of Vertu and subject to the provisions of these Terms
and Conditions, Vertu's maximum liability to you for breach of any
of its obligations hereunder shall be limited to the value of the
annual subscription fee, if any, and the relevant charge for the VC
services to be provided.
The limitations of liabilities set out herein apply only to the
maximum extent permitted by law.
22. Governing Law and Arbitration of Disputes
Any and all claims, except claims for monies due to Vertu, arising
out of or relating to the use of VC must be commenced within one
(1) year after the date either you or Vertu knew or should have
known of the facts giving rise to such claim, after which such
actions shall be barred. If acceptance of your membership
request or a particular service request takes place within Europe,
Middle East or Africa, the governing law shall be English law. All
disputes arising out of or in connection with these Terms and
Conditions shall be finally settled under the Rules of Arbitration of
the International Chamber of Commerce by one arbitrator
appointed in accordance with the said Rules. The arbitration
proceedings shall be conducted in London, England in the
English language. The arbitration decision shall be final and
binding. Provided that the parties shall have the right to take
proceedings in any other jurisdiction for the purposes of enforcing
a judgment or order obtained from the courts of England and
Wales.
If acceptance of your membership request or a particular service
request takes place within Asia Pacific, the governing law of these
Terms and Conditions shall be Singapore law. All disputes arising
from or connected to these Terms and Conditions shall be settled
finally and exclusively in Singapore under the Rules of the
Singapore International Arbitration Centre (SIAC Rules). The
arbitration shall be conducted in English in Singapore. The award
shall be final and binding on both parties. Provided that the parties
shall have the right to take proceedings in any other jurisdiction for
the purposes of enforcing the arbitral award.
If acceptance of your membership request or a particular service
request takes place within the Americas region, all disputes and
matters relating to arbitration shall be governed by the Federal
Arbitration Act (9 U.S.C. §§1 et. seq.). Except to the extent
governed by applicable U.S. federal law, any transactions with VC
and its Suppliers shall be governed by the laws of the State of
Texas, excluding its conflict of law rules. Any and all claims, except
claims for monies due to Vertu, arising out of or relating to your
membership and use of VC shall be barred unless an action or
legal proceeding is commenced within eighteen (18) months after
the date you or Vertu knew or should have known of the facts
giving rise to such claim. Any dispute relating in any way to your
membership and use of VC and any orders placed through VC,
shall be submitted (together with any counterclaims and disputes
under or in connection with other transactions and/or agreements
between you and Vertu) to final and binding, confidential
arbitration to the Dallas, Texas office of the American Arbitration
Association (the “AAA”), with such arbitration to be held in Dallas
County, Texas, except that, to the extent you have in any manner
violated or threatened to violate any Vertu or Vertu affiliates' or
licensors' intellectual property rights, Vertu may seek injunctive or
other appropriate relief in any state or federal court in the state of
Texas or, at Vertu's option, any other appropriate state or country,
and you consent to exclusive jurisdiction and venue of such court.
Arbitration under these Terms and Conditions shall be conducted
under the then prevailing Wireless Industry Arbitration Rules of
the AAA (except as such rules may be modified by the terms of
these Terms and Conditions), unless otherwise agreed in writing
by the parties and shall be heard by a single arbitrator. Subject to
any terms contained in these Terms and Conditions limiting or
excluding damages, the arbitrator may award any relief that the
arbitrator deems proper, including without limitation equitable
relief, provided that no award of exemplary, special, consequential
or punitive damages shall be permitted. The prevailing party, as
determined by the arbitrator, shall pay the AAA arbitration fees
and the arbitrator's fees and expenses, as applicable. The
arbitrator's award shall be binding and may be entered as a
judgment and enforceable in any court of competent jurisdiction.
To the fullest extent permitted by applicable law, the arbitration
shall be conducted on an individual, not a class-wide basis, and
no arbitration under these Terms and Conditions shall be
consolidated with or joined to an arbitration involving any other
person or entity, whether through class arbitration proceedings or
otherwise, without the prior written consent of you and Vertu.
23. Force Majeure
Vertu shall not be liable for loss or damage caused by any delay or
failure to perform its obligations under these Terms and
Conditions caused by failure of any machine, system of
authorization, data processing or communications system,
transmission link, strikes, lockouts, riots, war, fire, acts of God,
accidents, material or transportation shortages, governmental
restrictions or injunctions, or denial of import or export licenses, or
compliance with any law, regulation or order, or due to any other
circumstances or causes that have the effect of frustrating
performance of these Terms and Conditions, or any other cause
beyond the control of Vertu.
24. General Provisions
Headings - The headings of each of these Terms and Conditions
are for convenience of reference only and shall not form part of
these Terms and Conditions. Such headings shall be ignored in
the interpretation or construction of any of these Terms and
Conditions.
Severability - If any provision or provisions of these Terms and
Conditions shall be held to be invalid, illegal or unenforceable,
such provision shall be enforced to the fullest extent permitted by
applicable law, and the validity, legality and enforceability of the
remaining provisions shall not in any way be affected or impaired
thereby.
No Waiver - Vertu's failure to insist on performance of any term or
condition contained in these Terms and Conditions, or failure to
exercise any of Vertu's rights hereunder, shall not constitute a
waiver of any of Vertu's rights or remedies under these Terms and
Conditions.
24 DRAFT FEBRUARY 06
userguide.book Page 25 Friday, February 17, 2006 11:08 AM
Entire Agreement - These Terms and Conditions constitute
Vertu's and your complete and final statement of the parties'
agreements and understandings relating to the subject matter of
these Terms and Conditions, and supersedes any related prior
agreements, understandings and discussions, oral or written.
Notices - Each party (i.e. you or Vertu) may send notices or
communications to the other by personal delivery, e-mail, regular
mail or fax. Notices or communications must be sent to the latest
contact details specified by the receiving party. Notices and
communications will be considered received by the addressee
(as applicable):(1) If by courier or other mode of personal delivery,
on the date of personal delivery to such addressee's address as
last specified by that addressee before dispatch; or (2) if by
posting, 5 working days after the date of registered posting (by
airmail, delivery receipt requested) to the addressee's address
last specified by the addressee before posting; or (3) if by
facsimile, contemporaneously with facsimile transmission to the
facsimile number last specified by the addressee before
transmission, with delivery being evidenced by an appropriate
successful transmission contact report. E-mail communications
shall be considered received by the addressee on the earlier of (1)
the earliest time at which the e-mail is accessible by the
addressee; (2) receipt by the sender of a delivery receipt
message indicating successful delivery to the intended
addressee's e-mail address, or (3) the expiry of 48 hours from the
sending of the e-mail; provided that if at any point the sender
receives notification that the e-mail has not been successfully
transmitted to an addressee then the e-mail shall not be deemed
to have been received by that addressee. Order cancellations by
you via e-mail shall only be effective upon express acceptance
thereof by Vertu.
Telephone - Vertu may at its option accept orders and
acknowledge, accept or effect other communications by
telephone. Telephone communications by Vertu shall be as
effective as written communications.
Vertu Concierge Terms & Conditions
DRAFT FEBRUARY 06 25
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