Vertical Communications FX Series, DXP Series, DXP Plus Series User Manual

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DXP, DXP Plus, and FX Series

Digital Communications Systems

LCD Speakerphone

Station User’s Guide

COMDIAL

1QZ

2AB C

3DEF

4GHI

5JK L

6MNO

7PR S 8TUV

9WXY

 

0OPE R

#

TRNS/CNF

HOLD

TAP

INTERCOM

SPE AK ER

SHIF T

MUT E

1

ABC 2

DEF 3

MESSAGE

 

 

 

SHIFT

GHI 4

JKL 5

MNO 6

TAP

 

 

 

PRS 7

TUV 8

WXY 9

TRNS/CONF

 

 

 

SPEAKER

*

0

#

 

 

 

 

MUTE

 

 

 

HOLD

This user’s applies to the following system and telephone models:

System Models:

DXP systems with software 12A and later.

DXP Plus systems with software 12A and later.

FX Series with software 12A and later.

Telephone Models:

Impact 8024S-** Rev. A and later.

Impact 8012S-** Rev. A and later.

Impact SCS 8324S-** Rev. A and later.

Impact SCS 8312S-** Rev. A and later.

Impact SCS 8324F-** Rev. A and later.

If you need more information, consult GCA70–250, LCD Speakerphone Reference Manual.

Contact your Comdial dealer for updates of this as well as other Comdial publications.

C E

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T I F

I E D

 

 

 

 

 

 

I S O 9 0 0 1

 

 

 

 

 

 

 

 

 

 

 

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C

 

 

 

 

T

 

 

 

 

 

 

 

 

E

 

 

 

A

 

 

 

 

 

D

 

 

 

R

 

 

 

 

 

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E

ANSI-RAB

A

Accredited by the Dutch Council

 

 

 

G

 

 

 

for Accreditation for certification

C

N

 

 

I

S

T

 

R

and registration activities.

 

ERTI FICATIO

 

 

 

 

 

 

 

*Tri-level Compression is a registered trademark of ACS Wireless, Inc.

Comdial's Quality Management System Is

Certified To The ISO 9001 Standard.

Comdial® strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.

Comdial® disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial® makes no representation herein as to the compatibility of features.

2/12/97

GCA70–258 Contents

Contents

1 Introducing The Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .

1–1

1.1 Understanding What The Lights Mean. . . . . . . . . . . . . . . 1–1 1.2 Using The LCD Abbreviations . . . . . . . . . . . . . . . . . . . . . 1–3 1.3 Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 1–7 1.4 Adjusting The Telephone Pedestal . . . . . . . . . . . . . . . . . 1–12

2 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2–1

2.1

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2–1

2.2

Answering A Subdued Off-

 

 

Hook Voice Announcement (SOHVA) . . . . . . . . . . . . . . .

2–2

3 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.1

Making A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.2

Accessing Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.3

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . .

3–3

3.4

Using Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–6

3.5

Using Dial By Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–7

3.6Making A Subdued Off-

 

Hook Voice Announcement (SOHVA) . . . . . . . . . . . . . . .

3–8

3.7

Making A Paging Announcement . . . . . . . . . . . . . . . . . . .

3–9

3.8

Camping On At A Busy Station And

 

 

Waiting For An Answer (Call Waiting). . . . . . . . . . . . . .

3–10

3.9

Camping On At An Idle Station And

 

 

Waiting For An Automatic Callback. . . . . . . . . . . . . . . .

3–11

3.10

Camping On At A Busy Station

 

 

And Waiting For An Automatic Callback . . . . . . . . . . . .

3–12

4 Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–1

4.1

Holding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–1

4.2

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–3

5 Sending And Receiving

Non-Verbal Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.1 Using The Messaging Feature . . . . . . . . . . . . . . . . . . . . . 5–1 5.2 Using LCD Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.3 Sending An LCD Message . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Contents – 1

Contents

GCA70–258

6

7

8

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

6.1 Transferring Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . 6–1

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7–1

7.1 Conferencing Stations Together . . . . . . . . . . . . . . . . . . . . 7–1

Programming Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . 8–1

8.1 Storing DSS Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1 8.2 Storing Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2 8.3 Storing A Response Message Button . . . . . . . . . . . . . . . . 8–2 8.4 Programming Speed Dial Numbers . . . . . . . . . . . . . . . . . 8–3 8.5 Setting A Reminder Alert . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

9 Using The Other Telephone Features . . . . . . . . . . . . . . . . . . .

9–1

9.1

Adjusting The Display Contrast . . . . . . . . . . . . . . . . . . . .

9–1

9.2

Blocking Voice-Announce Calls . . . . . . . . . . . . . . . . . . . .

9–1

9.3Displaying Status Of Busy Lines

 

And Stations (Busy Button Inquiry) . . . . . . . . . . . . . . . . .

9–2

9.4

Displaying Button Functions (Button Query) . . . . . . . . .

9–2

9.5

Diverting Incoming Calls To Another Station . . . . . . . . .

9–3

9.6

Listening To A Call Over The

 

 

Telephone Speaker (Group Listening) . . . . . . . . . . . . . . .

9–3

9.7

Muting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .

9–4

9.8

Setting A Do Not Disturb Condition. . . . . . . . . . . . . . . . .

9–4

9.9Overriding A Call Or A Do Not Disturb

 

Condition At Another Telephone (Executive Override) . .

9–5

9.10

Setting The Volume Control . . . . . . . . . . . . . . . . . . . . . . .

9–6

9.11

Setting Your Personal Ringing Tones . . . . . . . . . . . . . . . .

9–9

9.12

Using Background Music . . . . . . . . . . . . . . . . . . . . . . . . .

9–9

9.13

Using The IMIST Module. . . . . . . . . . . . . . . . . . . . . . . .

9–10

9.14

Using The Caller ID Feature. . . . . . . . . . . . . . . . . . . . . .

9–11

2 – Contents

GCA70–258

Contents

10 Operating Your Telephone With A DSS/BLF Console

10.1 Operating Your Telephone With A DSS/BLF Console . . 10–1

Publication Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index–1

Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . Quick Reference–1

Contents – 3

This page remains blank intentionally.

GCA70–258 Introducing The Telephone

 

1

 

Introducing The Telephone

 

 

 

 

 

 

Congratulations and thank you for using a Comdial telephone! This manual serves as a helpful guide for using your new telephone’s many functions. If you should need more information about a particular function or on a function not listed in this guide, consult the LCD Speakerphone Reference Manual, GCA70–250 (your system attendant should have several copies).

1.1 Understanding What The Lights Mean

The lights on your telephone indicate the status of lines, features, and intercom.

Next to a Direct Station Select (DSS)/Busy Lamp Field (BLF) button:

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking red = message-waiting light set for you by station associated with that DSS button.

Next to a line button:

Steady green = line is in use at your station.

Steady red = line is in use at another station.

Flashing red = your line is ringing.

Flashing orange = your line is ringing and will be answered when you lift the handset.

Winking green = line is on hold at your station.

Winking red = line is on hold at another station.

Fluttering orange = line has recalled from hold at your station.

Fluttering red = line has recalled from hold at another station.

LCD Speakerphone Station User's Guide 1 – 1

Introducing The Telephone

GCA70–258

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

Next to an INTERCOM button:

Steady green with a quick flash = you are using your intercom.

Winking red = an LCD message is set on your telephone for others to receive when calling.

Flashing orange = another station is calling you.

Above the HOLD button:

Fluttering red = message awaits pick up.

Winking green = a line is on hold at your station.

Above the SPEAKER button:

On steady (with telephone on hook and busy) = speakerphone mode is active.

On steady (with telephone on hook and idle) = background music is active.

Flashing = feature viewing and programming is in progress.

Above the MUTE button:

On steady = called party cannot hear your conversation.

Above the SHIFT button:

On steady = shift mode is activated to allow access to second level speed dial numbers programmed at DSS button locations.

1 – 2 LCD Speakerphone Station User's Guide

GCA70–258

Introducing The Telephone

1.2 Using The LCD Abbreviations

The following chart identifies the abbreviations on your LCD screen and provides a brief definition of each feature.

Abbreviation

Feature

Definition

ACCT

Account

Stores a button that enables account

 

 

code entry.

 

 

 

ALERT

Set Reminder

Sets two reminder alerts that will

 

 

sound at your station at specified

 

 

times.

 

 

 

ALL

All Calls

Routes all of your calls to a different

 

Forward

station location.

 

 

 

ANS

Answer

Answers a call ringing at your station.

 

 

 

APAGE*

Auxiliary Pager

Stores a button that selects auxiliary

 

 

paging speaker operation through the

 

 

auxiliary jack.

 

 

 

ARECD*

Auxiliary

Stores a button that selects auxiliary

 

Recorder

recorder operation through the

 

 

auxiliary jack.

 

 

 

ARING*

Auxiliary

Stores a button that selects auxiliary

 

Ringer

ringer operation through the auxiliary

 

 

jack.

 

 

 

ARDL

Automatic

Redials a busy call once a minute for

 

Redial

10 minutes.

 

 

 

BKSP

Backspace

While programming a speed dial

 

 

number, backspace erases an incorrect

 

 

entry.

 

 

 

CALL

Call

Calls a station that turned on your

 

 

message waiting light.

 

 

 

CFWD

Call Forward

Forward all of your calls to a different

 

 

station location. When chosen as a

 

 

feature, stores a button that enables

 

 

the function.

 

 

 

LCD Speakerphone Station User's Guide 1 – 3

Introducing The Telephone GCA70–258

Abbreviation

Feature

Definition

CAMP

Camp On

Has system call you when busy

 

 

station becomes idle. When chosen

 

 

as a feature, stores a button that

 

 

enables the function.

 

 

 

CALLBK

I Will Call

Respond to a SOHVA call with a

 

Back

non-verbal message.

 

 

 

CLEAR

Clear Features

Stores a button that clears a

 

 

currently active or engaged feature.

 

 

 

CLR

Clear

Cancels a call forward condition.

 

 

 

CONF

Conference

Establishes a conference.

 

 

 

DARK

Dark (contrast)

Makes LCD screen darker.

 

 

 

DISP

Display

Adjusts the contrast of your LCD

 

 

screen.

 

 

 

DND

Do Not

Makes your station appear busy to

 

Disturb

other stations. When chosen as a

 

 

feature, stores a button that enables

 

 

the function.

 

 

 

DSS

Direct Station

Store a personal intercom number

 

Select

at a DSS station.

 

 

 

EXIT

Exit Selection

Ends a current programming

 

 

session.

 

 

 

FEAT

Feature

Presents several different features

 

 

you an store at programmable

 

 

buttons for later use.

 

 

 

GPLSN

Group Listen

When chosen as a feature, stores a

 

 

button that enables loud speaker

 

 

broadcast of distant party’s voice.

 

 

 

HDSET

Headset

When chosen as a feature, stores a

 

 

button that enables headset

 

 

operation.

 

 

 

1 – 4 LCD Speakerphone Station User's Guide

GCA70–258 Introducing The Telephone

Abbreviation

Feature

Definition

HAVE HOLD

Ask Caller To Hold

Send a non-verbal response to a

 

 

SOHVA caller so he or she will

 

 

know to place the outside caller

 

 

on hold.

 

 

 

LIGHT

Light (contrast)

Makes the LCD screen lighter.

 

 

 

MSG

Message

Turns on message-waiting light

 

 

at another station.

 

 

 

MUSIC

Background Music

Turns on the background music

 

 

at your station. When chosen as

 

 

a feature, stores a button that

 

 

enables the function.

 

 

 

NEXT

Next Display

Shows the next display.

 

 

 

NoANS

No Answer /

Forwards calls that ring at your

 

Forward

station but receive no answer.

 

 

 

OPTIONS

Options

Selects interactive button

 

 

features.

 

 

 

OVER

Override

Overrides either a

 

 

do-not-disturb condition or a

 

 

busy condition at a station you

 

 

have called.

 

 

 

PAGE

Paging Zone

When chosen as a feature,

 

 

stores a button that provides

 

 

one-button access to paging.

 

 

 

PARK

Park Orbit

When chosen as a feature,

 

 

stores a button that one-button

 

 

parking of calls.

 

 

 

PCKUP

Pickup

When chosen as a feature,

 

 

stores a button that releases

 

 

privacy for a current call.

 

 

 

PERS

Personal

Routes your personal intercom

 

 

calls to a different station

 

 

location.

 

 

 

LCD Speakerphone Station User's Guide 1 – 5

Introducing The Telephone GCA70–258

Abbreviation

Feature

Definition

PRIV

Privacy

When chosen as a feature,

 

 

stores a button that releases

 

 

privacy for a current call.

 

 

 

QUERY

Button Query

Displays program status of

 

 

any button.

 

 

 

RECON

Reconnect

Reconnects you to a

 

 

transferred call.

 

 

 

RING

Ring Tone

Select different ringing tones.

 

 

 

SAVE

Save Number

Permanently saves last

 

 

number you dialed. When

 

 

chosen as a feature, stores a

 

 

button that provides the

 

 

function.

 

 

 

SDIAL

Speed Dial

Programs a number for

 

 

one-button calling.

 

 

 

SEND

Send Transfer

Re-transfers a previously

 

 

transferred call that returned

 

 

to your station.

 

 

 

SET

Set Feature

Enable call forwarding.

 

 

 

SOHVA

Subdued Off-Hook

Sends a subdued off-hook

 

Voice Announce

voice announcement to

 

 

another station.

 

 

 

SRC

Music Source

Selects which music source

 

 

will supply background

 

 

music.

 

 

 

TAKE MSG

Take A Message

Send a non-verbal response to

 

 

a SOHVA caller so her or she

 

 

will know to take a message

 

 

from an outside party.

 

 

 

*Available only on 8024S-**.

1 – 6 LCD Speakerphone Station User's Guide

GCA70–258

Introducing The Telephone

1.3 Using Your Speakerphone

When using your speakerphone, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is too close to a loudspeaker).

NOTE: The 8324F-** speakerphone can function in the full-duplex or half-duplex mode. Both sets of guidelines (section 1.3.1 and section 1.3.2) are applicable to the 8324F-**.

The 8012S-**, 8024S-**, 8324S-**, and 8312S-** speakerphones only function in the half-duplex mode—only section 1.3.2, Speakerphone User Guidelines, apply to these telephones.

1.3.1 Using A Full-Duplex Speakerphone

The Impact SCS 8324F-** speakerphone uses the latest full-duplex speakerphone technology. (Full-duplex technology enables both parties on a speakerphone call to speak simultaneously—half duplex speakerphones allow only one person to speak at a time.) The 8324F-** will operate in either full-duplex or half-duplex mode depending on the current line conditions. For example, satellite calls or calls with a delay involved may prevent the telephone from operating in full-duplex mode.

At the beginning of each call, the telephone must perform a “speech training” test. To achieve optimum performance from the full-duplex speakerphone, Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to “train” itself. Note that during the “speech training” test, the speakerphone is operating in half-duplex mode.

Depending on the telephone line conditions and the type of speakerphone at the other end, it may not be possible for the 8324F-** to operate in full-duplex mode. If the speakerphone at the other end is a half-duplex speakerphone and both parties are in speakerphone mode, the half-duplex speakerphone is the controlling factor, preventing the 8324F-** from operating in full-duplex mode.

NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while in full-duplex mode causes the system to perform the “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech training” test again.

LCD Speakerphone Station User's Guide 1 – 7

Introducing The Telephone

GCA70–258

1.3.2 Speakerphone User Guidelines

NOTE: The speakerphone user guidelines in this section do not apply to the Impact SCS 8324F-** when it is operating in full-duplex mode. However, when the 8324F-** is in half-duplex mode or in “speech training” mode, the following guideline are applicable.

Both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Speak slightly louder than normal and with a clear, authoritative voice. For the microphone to best detect your voice, speak within three feet of it and face the telephone.

Raising the volume of the loudspeaker makes it easier for the sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

Since the system takes several seconds to provide the best switching, constant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated

switches from operating properly.

Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

In some situations, such as when either you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversation.

When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices.

1 – 8 LCD Speakerphone Station User's Guide

GCA70–258

Introducing The Telephone

To manually place a call using your speakerphone,

1.Press the INTERCOM or line button.

2.Dial the number.

3.When party answers, speak toward the telephone.

To automatically dial a number using your speakerphone,

1.Press the preprogrammed speed dial or DSS button and speak toward the telephone when your party answers.

To answer a call with your speakerphone,

1.Press the INTERCOM or line button with flashing red or orange light.

2.Speak toward the telephone to answer the call.

3.To end a call with your speakerphone, just press SPEAKER.

LCD Speakerphone Station User's Guide 1 – 9

Introducing The Telephone

GCA70–258

Handset

Keypad

TAP

Button

Transfer/

Conference

Button

Message

Waiting

Light

Hold

Button

Intercom

Button

Microphone

Opening

LCD Alphanumeric

AW700A

Display

 

 

 

 

 

Interactive Buttons

 

 

 

 

 

(NOT programmable)

 

 

 

 

 

Programmable

 

 

 

 

 

Buttons

 

 

 

 

 

Volume Up

1 QZ

2 ABC

3 DEF

 

 

Volume Down

4 GHI

5 JKL

6 MNO

 

 

Shift

7 PRS

8 TUV

9 WXY

 

 

Button

 

0 OPER

#

 

 

Mute

 

 

 

 

 

TRNS/CNF

 

 

 

 

Button

HOLD

TAP

INTERCOM

SPEAKER

SHIFT MUTE

Speaker

 

 

 

 

 

 

 

 

 

 

Button

Connectors On Bottom Of Telephone

Line Cord

Optional

 

Handset

 

 

 

 

!

Headset

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Impact 8024S-**

LCD Alphanumeric Display

Speaker

Handset

TAP

Button

Transfer/

Conference

Button

Message

Waiting

Light

Hold

Button

Intercom

Button

Microphone

Opening

Interactive Buttons (NOT programmable)

 

 

AW700

 

 

 

 

Programmable

 

 

 

Buttons

 

 

 

Keypad

 

 

 

Volume Down

1 QZ

2 ABC

3 DEF

Volume Up

4 GHI

5 JKL

6 MNO

Shift Button

7 PRS

8 TUV

9 WXY

 

 

 

SHIF T

Mute Button

 

 

MUTE

 

0 OPER

#

 

TRNS/CNF

 

 

Speaker

 

 

SPEAKER

HOLD

TAP

INTERCOM

Button

 

 

 

 

 

Connectors On Bottom Of Telephone

 

 

Line Cord

Handset

 

 

!

 

Impact 8012S-**

1 – 10 LCD Speakerphone Station User's Guide

GCA70–258

Introducing The Telephone

 

 

 

 

 

LCD Alphanumeric

 

 

 

 

 

Display

 

 

 

 

 

SCS02

 

 

 

 

 

Interactive Buttons

 

 

 

 

 

(NOT programmable)

Handset

 

 

 

 

Programmable

 

 

 

 

 

 

 

 

 

 

Buttons

 

 

 

 

 

Intercom Button*

Telephone Speaker

 

 

 

 

Message Waiting Light*

 

 

 

 

 

Shift Button*

 

1

ABC 2

DEF 3

MESSAGE

TAP Button*

 

 

 

 

SHIFT

Dialpad

GHI 4

JKL 5

MNO 6

TAP

 

 

 

 

Transfer/Conference Button*

 

PRS 7

TUV 8

WXY 9

TRNS/CONF

 

 

 

 

SPEAKER

Speaker Button*

 

*

0

#

MUTE

 

 

 

 

HOLD

 

 

 

 

 

 

Mute Button*

 

 

Volume Up

 

 

Volume Down

Connectors On Bottom Of Telephone

!

Optional IMIST Module

Optional Console-Top

Handset or

Line Cord-Bottom

Headset

Hold Button*

Microphone Opening

*NOTE: These are default button locations.

Your system installer may have reprogrammed these buttons to better suit your application.

 

Impact SCS 8342F-XX

 

 

 

 

 

 

LCD Alphanumeric

 

 

 

 

 

Display

 

 

 

 

 

SCS03

 

 

 

 

 

Interactive Buttons

 

 

 

 

 

(NOT programmable)

Handset

 

 

 

 

 

 

 

 

 

 

Programmable

 

 

 

 

 

Buttons

 

 

 

 

 

Intercom Button*

Telephone Speaker

 

 

 

 

Message Waiting Light*

 

 

 

 

 

Shift Button*

 

1

ABC 2

DEF 3

MESSAGE

TAP Button*

 

 

 

 

SHIFT

Dialpad

GHI 4

JKL 5

MNO 6

TAP

 

 

PRS 7

TUV 8

WXY 9

TRNS/CONF

Transfer/Conference Button*

 

 

 

 

SPEAKER

Speaker Button*

 

*

0

#

MUTE

 

 

 

R

HOLD

 

 

 

 

 

 

Mute Button*

 

Volume Up

 

 

Volume Down

 

Connectors On Bottom Of Telephone

!

Optional IMIST Module

 

Optional Console-Top

Handset or

Line Cord-Bottom

Headset

Hold Button*

Microphone Opening

*NOTE: These are default button locations.

Your system installer may have reprogrammed these buttons to better suit your application.

Impact SCS 8312S-**

LCD Speakerphone Station User's Guide 1 – 11

Introducing The Telephone

GCA70–258

1.4Adjusting The Telephone Pedestal (Models 8312S, 8324S, and 8324F only)

Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

To adjust the pedestal,

1.Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand

2.While pivoting the telephone upward with one hand, pivot the telephone supporting arms upward with your other hand while feeling for the notches under the telephone. Notice there are three sets of notches under the telephone corresponding to the three positions available.

3.When the telephone is at the desired height, find the closest pair of notches and place the supporting arms in the notches. Press down slightly on the telephone until you feel the supporting arms snap into place.

Telephone

 

 

First Notch

 

Second Notch

Supporting Arm

Third Notch

(For Highest Position)

 

PED01

Pedestal Base

1 – 12 LCD Speakerphone Station User's Guide

GCA70–258 Answering Calls

2

Answering Calls

 

NOTE: Throughout this book, all references to fixed buttons are printed in upper case bold type, for example “Press the

INTERCOM button.”

All references to interactive buttons are printed in upper case bold italic type, for example “Press the OPTIONS button.”

2.1 Answering Calls

To answer a call ringing at your telephone,

1.If the light is flashing orange, lift handset, —OR—

if the light is red, press the flashing line button and lift handset.

To answer a call using the speakerphone,

1.Press flashing line or INTERCOM button.

To answer a call that is ringing at any telephone,

1.Lift handset.

2.Press INTERCOM and dial 4 plus extension number of ringing telephone.

To answer a call that is ringing at a particular telephone in your group,

1.Hear ringing.

2.Press INTERCOM and dial #4 (ringing station must be programmed in your call pickup group).

3.Speak toward telephone to answer call. Lift handset if you desire privacy.

LCD Speakerphone Station User's Guide 2 – 1

Answering Calls

GCA70–258

To answer a call that is ringing the loud ringer or night transfer station,

1.Hear ringing.

2.Lift handset.

3.Press INTERCOM.

4.Dial 65 through 68 to select ringing zone (1–4) where the bell is located, or dial 69 to answer any ringing zone.

NOTE: This feature is known as Trunk Access From Any Station (TAFAS).

2.2Answering A Subdued Off-

Hook Voice Announcement (SOHVA)

The installer may arrange your telephone to receive a subdued off-hook voice announcement (SOHVA). If so, an intercom caller may mix into your outside call and deliver a message to your telephone receiver for you to hear.

To respond verbally,

1.Press and hold REPLY.

2.Speak into handset.

To respond non-verbally,

1.Press MSG.

2.Press HAVE HOLD, TAKE MSG (Take Message), or CALL BACK depending on which message you want to leave.

NOTE: Announcing station must have LCD speakerphone.

To block a SOHVA,

1.Press BLOCK when calling party initiates SOHVA.

2 – 2 LCD Speakerphone Station User's Guide

GCA70–258

Answering Calls

2.3 Forwarding Calls

To forward calls made to your station,

1.Press OPTIONS.

2.Press NEXT until the CFWD option appears.

3.Press CFWD.

4.Press SET.

5.Press PERS to forward prime line and intercom calls, —OR—

press ALL to forward all calls, —OR—

press NO ANS to forward calls that ring at your station but receive no answer after a preprogrammed number of rings (then press PERS to forward your prime line and intercom calls or press ALL to forward all calls that ring with no answer at your telephone).

To forward calls that ring at your station but receive no answer,

1.Press OPTIONS.

2.Press NEXT until the CFWD option appears.

3.Press CFWD.

4.Press SET.

5.Press NO ANS.

6.Press PERS to forward your prime line and intercom calls or press ALL to forward all calls that ring with no answer at your telephone (your system installer has already programmed how many times your telephone will ring before calls are forwarded).

7.Press SPEAKER to end.

LCD Speakerphone Station User's Guide 2 – 3

Answering Calls

GCA70–258

To cancel call forwarding,

1.Press OPTIONS.

2.Press NEXT until the CFWD option appears.

3.Press CFWD.

4.Press CLR to disable call forwarding.

5.Press SPEAKER to end.

2 – 4 LCD Speakerphone Station User's Guide

GCA70–258 Making Calls

3

Making Calls

 

3.1 Making A Call

To make a call,

1.Lift handset or press SPEAKER, select line (unless your telephone selects it for you) or select INTERCOM, and listen for dial tone.

2.Either dial number, use speed dial feature, use redial feature, or press Direct Station Select (DSS) if making an intercom call.

3.2 Accessing Lines

NOTE: The dial codes shown in this manual are the default dialing codes. Your installer may have reprogrammed the codes to better suit your application.

To access outside lines using the line group feature,

1.Press INTERCOM, then dial line group access code:

9 = group 1,

80–89 = groups 2 through 11,

60–64 = groups 12 through 16.

2.Listen for outside dial tone.

3.Dial number.

4.When called party answers, lift handset.

LCD Speakerphone Station User's Guide 3 – 1

Making Calls

GCA70–258

To queue for a line group if all lines are busy,

1.Press INTERCOM and dial line group access code (9, 80–89 , or

60–64 ).

2.Hear busy tone and dial 6.

3.Hang up and wait for queuing ring-back.

To answer queuing ring-back,

1.Lift handset and hear dial tone for line.

To cancel queuing before it rings back at your telephone,

1.Lift handset.

2.Press INTERCOM and dial # 6.

3.Hang up handset.

If you must enter an account code when making outside calls,

1.Select line.

2.Press INTERCOM and dial 04 (this places the call on hold), —OR—

press preprogrammed ACCOUNT CODE button (this does not interrupt the call in progress).

3.Dial your account number, hear outside dial tone, and dial outside number.

4.When called party answers, lift handset.

3 – 2 LCD Speakerphone Station User's Guide

+ 56 hidden pages