Tunstall Telecom 4000 User Manual

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All the reassurance you need

Telecom 4000

User Guide

Tunstall Canada Inc, 7540 Bath Road, Mississauga, Ontario, L4T 1L2, Canada.

Tel. 905-677-1144 • Fax. 905-677-1121 • http://www.tunstallcanada.com/

Tel. 1-800-892-2205

Part Number D3607114A0

Contents

Setting up 1

Place Telecom 4000 1 Connect Telecom 4000 2 Test Telecom 4000 3

Using Telecom 4000 4

Requesting help 4 Answering a call 5 Making a call 6 Adjusting the volume 7 The Away feature 8 The Intruder Alarm 9

Using Away and Intruder together 11

Using radio pendants 12

How close do I have to be to use my radio pendant? 12

Amie 14 Fall Detector 15

Telecom 4000 in detail 18

Understanding alarm calls 21 Reliability 22

Configuring Telecom 24

Fast Dial Keys 24 Voice Announcements 26

Problems and Answers 28

All rights reserved. Neither the paper-based guide, nor the electronic version of the same, nor any portion of the text and/or images, may be copied, distributed, broadcast, or transmitted in any form or using any means howsoever, without the express written permission of Tunstall Group Ltd., with the one exception described below. Under no circumstances may the paper-based or electronic guide be edited, amended or adapted, or used for any purpose other than as an aid to using Telecom 4000.

Reproducing manuals for visually-impaired users

This manual can be copied and enlarged to help visually-impaired users. Such copies may only be given to owners and users of Telecom 4000, and this is the only purpose for which anyone outside Tunstall may reproduce this manual.

You may enlarge this manual using a photocopier. Alternatively, you can obtain these manuals as Adobe Acrobat documents (also called PDF files) and print in an enlarged format using the free Adobe Acrobat Reader. You can download these PDF files from the Tunstall web site: http://www.tunstallgroup.com/docs/ You can obtain copies of Adobe Acrobat Reader from Adobe's web site: http://www.adobe.com/ To enlarge a manual while printing with Adobe Acrobat select the 'Fit to Page' option when printing.

Trade Marks

The following are registered trade marks: Tunstall, Amie, Communicall, Telecom, PNC3.

Setting up

Three simple steps

1. Place Telecom in a suitable position

2. Connect Telecom to your telephone line and a power socket

3. Test Telecom by pressing the radio pendant to raise an alarm

Place Telecom 4000

Place Telecom on a flat surface, or have it mounted on a wall. Put it somewhere you can easily reach. It should also be close to a telephone socket and a power socket.

Attaching to a wall. If you decide to

attach your Telecom to a wall then you will find slots to grip the screws on the back of Telecom. There is a separate paper template included in the packaging that will show you where to drill the holes for the screws.

Note: As most users do not mount Telecom 4000 on the wall the screws needed for mounting are not provided.

Although Telecom is a rather clever piece of equipment, it is quite robust, and you can treat it just like any other telephone. However, this means that you should not:

• Place your Telecom next to something that makes a lot of noise, such as next to a television, radio or washing machine.

• Put it right next to your cooker, or close to any other heat source.

• Set Telecom in a place where it will get damp, such as a bathroom, or near house plants that are sprayed at any time.

•

Place it very close to any large metal objects, such as microwave ovens, as large pieces of metal stop the signals from the radio pendant reaching Telecom.

• Put Telecom on top of something soft, such as a thick towel, as this can stop sound reaching the microphone.

Connect Telecom 4000

1. First, connect your Telecom to a telephone socket in your home using the cable that came in the box with Telecom. Do not connect Telecom to the telephone socket via a telephone adaptor.

2. You can then connect your ordinary telephone to Telecom. If you do not connect your other telephones through Telecom, but use a telephone adaptor instead, then Telecom may have difficulty making alarm calls if another telephone is being used for a call.

3. Next, connect the lead from the power transformer to the back of your Telecom, and then plug the transformer into a power socket.

4. When you connect your Telecom to the power the largest button on the top of your Telecom should light up.

Test Telecom 4000

Once you have connected your Telecom you can test it. Press the button on the Fall Detector or Amie pendant that came with your Telecom, and wait a few seconds. Telecom will call your monitoring centre. When your call is answered tell the operator that you are testing your new Telecom—the operator will be pleased to hear from you.

Problems?

In the unlikely event that something does not work as you expect then consult the Problems and Answers section towards the back of this guide.

Using Telecom 4000

Requesting help

If you need help simply press the button on your Fall Detector or radio pendant. This sends a signal to Telecom which tells it to call your monitoring centre.

Alternatively, if you can easily reach your Telecom you can press the large alarm button.

Your home can also be fitted with

extra buttons and pull cords that raise an alarm. The person who installs these in your home will show you where they are and how they work.

Cancelling

If you accidentally raise an alarm call (i.e. you unintentionally press one of the alarm buttons on your Telecom or radio pendant) you can cancel the alarm call by waiting five seconds and then pressing your Telecom’s Cancel key. However, once the call reaches a monitoring centre pressing effect. This is a safety feature. When the operator answers your call simply explain that it was an error—the operator will be pleased to hear from you.

the Cancel key will have no

Answering a call

When the phone rings you can answer it in any of the four following ways:

1. Pick up the handset of the telephone attached to Telecom.

2. Press the Speaker user key on the top of your Telecom. This is the user key with Speaker displayed beside it.

3. Press the button on your Amie pendant or Fall Detector. This method of answering a call can be turned off by an installer or your monitoring centre, and so you need to check that it has been set to work on your Telecom. If you answer a call using your radio pendant you will only be able to carry on a hands-free conversation if you are close enough to hear and speak to your Telecom. You can end the call by pressing the button on your radio pendant again.

4. Press the Cancel key on your Telecom. Press the Cancel key again to end the call.

Making a call

You can make a call in the three following ways:

1. Press any of the Fast Dial keys on the top of your Telecom. These will automatically call the friend or contact whose name is displayed beside the key.

2. Press the Speaker key, and then lift the flap and enter the telephone number to call.

3. If you have a telephone plugged into your Telecom you can use it to make and take calls as normal. Simply lift the receiver and dial the number.

Adjusting the volume

On the top of Telecom there are two keys—one increases the volume and the other decreases it. These keys adjust the volume of the ringing you hear when someone calls you. If you need Telecom to ring louder when someone calls then press the Up key and you will hear Telecom ring once for each time you press.

You can also use these keys to adjust the volume of the caller’s speech.

If you cannot clearly hear someone who has called you then press the Up key to increase the volume of their speech.

Up Down

In short, if you are in the middle of a telephone conversation these volume keys can be used to make the caller’s speech louder or quieter. Otherwise, these keys adjust the volume of the ringing you hear when someone calls.

These changes are not temporary. If you increase the volume during a

call then you will find that your Telecom 4000 remains at this volume for the following calls.

The Silence key

If you press the Silence key (if your Telecom has one) then the person on the other end of the telephone line will not be able to hear you, and you will not be able to hear them. Press the key again speak to the caller.

The Away feature

What is the Away feature?

Your Telecom can be set up to detect high and low temperatures, when you are inactive, or to discover and report a range of other incidents to your monitoring centre. For example, if you are feeling ill you might not get up in the morning. If your Telecom has been configured to detect inactivity it will eventually call your monitoring centre to let the staff know that you have not been active.

To do this reliably it needs to know whether you are in your home or

away from your home. Otherwise, your Telecom might think that you are inactive every time you go away to visit a friend or relative.

Going Away

To tell your Telecom that you are going to be away press the Away key. You will hear the word Away spoken, and the Away key will light up.

Returning home

To tell your Telecom that you have arrived home press the Away key again. You will hear the word Home spoken, and the Away key will turn its light off.

Returning home and raising an alarm

If you return home and raise an alarm by pressing a button or pulling an alarm cord (if one is fitted in your home) then your Telecom will make an alarm call even if Away is turned on. After making the call it will automatically switch the Away feature off—it will return to its Home status.

The Intruder Alarm

Your Telecom can be set up to act as an intruder or burglar alarm. This feature is designed to protect your home when you are on holiday, or away visiting friends. It can also be used at night when you are sleeping.

Your Telecom can use movement sensors and pressure mats to detect

intruders. It can also be connected to a conventional burglar alarm if you wish. The advantage of Telecom over most burglar alarms is that Telecom will call a monitoring centre to summon help, whereas many burglar alarms just make a loud noise.

Turning the intruder alarm on

If your Telecom is set up to work as an intruder alarm one of the user keys will be labelled Intruder. If an intruder is detected your Telecom will automatically call your monitoring centre and report the intruder. However, you have to turn this feature on and off as you need it, otherwise your Telecom might think there is an intruder in your kitchen every time you make a cup of tea.

To turn your intruder alarm on press the Intruder key. You will hear the

word Intruder spoken, and the Intruder key will light up.

Exit time. If you are setting your intruder alarm before you go away on

holiday, or even to the shops, then you will have a fixed amount of time to leave your home before intruder detection becomes active. This is usually set to 60 seconds, although this time can be altered by an installer or your monitoring centre.

Turning the intruder alarm off

To turn your intruder alarm off press the Intruder key and then enter the 4-digit security personal identification number (PIN) you have been given using the number keys under the flap. Once you do this you will hear the words Intruder off spoken and the light in the Intruder key will go off.

If you do not enter your PIN number

correctly then the display will continue to display the words Enter PIN. Just enter the PIN again and, if Telecom recognizes the number, you will hear the words Intruder off.

Keep your PIN secure. Your PIN number

is needed to prevent just anyone from turning your intruder alarm off. It is important that you do not write it down in a place where an intruder might see it.

Entry time. When you return home from the shops, or from a visit to friends,

your movement will be detected by your intruder alarm. You will normally have 60 seconds to turn the intruder feature off before it raises an alarm call. However, this time can be altered by an installer or your monitoring centre. If you do accidentally trigger your intruder alarm you can always cancel the alarm call.

Cancelling a false alarm

To cancel an alarm press the Cancel key and then enter your security personal identification number (PIN). As mentioned above, if you fail to enter this number correctly then the words Enter PIN will continue to display. All you have to do is enter your PIN number correctly. Once your Telecom recognizes your security PIN you will hear the words Intruder off.

Using Away and Intruder together

Your Telecom can be configured to use both the Away and the Intruder feature together. This means that every time you press your Away key, your intruder alarm is turned on as well. When you return and press your Away key again you will also need to turn your intruder alarm off by entering your security personal identification number (PIN).

In short, the Away key turns both the Away feature and the Intruder

feature on and off at the same time. The Intruder key, however, turns only the Intruder feature on and off.

Raising an alarm when you return home

If you return home and press an alarm button before turning your Away feature and intruder alarm off, this will raise an alarm. As mentioned previously, if you are just using the Away feature then this will turn Away off. However, if you are using Away and Intruder together then raising an alarm will not turn Away and Intruder off. This is a security feature.

To turn Away and Intruder off you have to press the Away key and

enter your security PIN. You can only do this after your alarm call has finished. If you press the Intruder key and enter your security PIN this will turn Intruder off and leave Away on, which can be useful if the burglar alarm connected to your Telecom is faulty.

Using radio pendants

Radio pendants use radio waves to send out signals to your Telecom. If you press the button on a pendant this will send a signal to your Telecom telling it to raise an alarm.

Telecom can work with a variety of different radio pendants. Telecom

can even accept signals from several radio pendants at once, although most Telecoms are sold with just one pendant, such as an Amie pendant.

• Keep your radio pendant with you at all times.

• Keep it by your bedside at night.

• Do not put your radio pendant into water.

• Clean only by wiping with a soft, slightly damp cloth.

How close do I have to be to my Telecom to use my radio pendant?

Different types of radio pendant can work at different distances from your Telecom. The maximum recommended distance is given for each type of pendant, although you should note that this is only an estimate. A pendant with a low battery will not be able to work as far from your Telecom as a radio pendant with a new battery.

The key issue is how easily the radio signals can travel between your

radio pendant and your Telecom. For example, if there is nothing between your Telecom and your radio pendant other than a single pane of ordinary glass (maybe you could be at the bottom of your garden), then they will be able to communicate at distances greater than the recommended maximum. On the other hand, if a metal cabinet or thick stone wall is between your Telecom and your radio pendant then they may have problems communicating, even if they are just a short distance from one another.

Visiting next door.

probably not be able to communicate with your Telecom. This is because the radio signal will have to travel through two walls and over quite a distance. You can always try it if you wish, but do not rely upon it working once you are away from your home.

If you visit your neighbour your radio pendant will

Going to the shops.

Your radio pendant will almost certainly be out of range of your Telecom if you take it to the shops. Your radio pendant will not work once you are away from your home.

In the bathroom.

You may want to take your radio pendant into the bathroom, and it should work just as well in this room as it does in any other. However, not all radio pendants are waterproof, and so you must avoid dropping it in the bath or the sink. You must not take it into the shower (although you might want it close to the shower in case you fall). Your radio pendant may also be damaged by steam or high levels of humidity in your bathroom, and so if you are going to have a steamy bath then consider putting your radio pendant inside a waterproof plastic bag.

How do I know that my pendant will not set off the Telecom owned by my friend next door?

Each radio pendant has its own unique number (a sort of signature). Your Telecom will only act when it gets a signal from the pendant that has the correct signature. In other words, it will only obey commands from radio pendants that belong to it.

Correct

signature

How does a radio pendant know which Telecom to communicate with?

Incorrect

signature

Amie

Amie radio pendants are light and waterproof. These pendants have small but powerful batteries which mean that, with normal use, they will last up to five years. They will normally work up to 30 metres away from your Telecom.

When you press the alarm button on an Amie pendant the small red light will light up for about three seconds after each button press. However, if the battery is low this light will flash on and off when you press the alarm button. If this happens you should contact your supplier or monitoring centre and they will arrange for a replacement Amie. If you raise an alarm call to a Tunstall monitoring centre using an Amie pendant with a low battery the operator is automatically informed about the low battery in your pendant.

Amie

Fall Detector

The Fall Detector is similar to the Amie pendant—you can raise an alarm by pressing the alarm button. However, a Fall Detector, as its name suggests, can also detect when you have fallen over. It will normally work up to 50 metres away from your Telecom. Fall Detector is not waterproof.

You should usually attach your fall detector to your belt or clothing. Try to keep the fall detector in the correct position. If you keep your Fall Detector at an angle it might think that you have fallen, particularly if it detects a jolt—it will then raise an alarm.

At night keep the Fall Detector by your bed, in case you need to call for help. It must be kept in an upright position, and so you might want to use the stand that comes with the Fall Detector.

Correct Incorrect Incorrect

Preventing false alarms

If the Fall Detector notices a jolt which might have been a fall then it will make a beeping noise and the small light on the front of the detector will flash green. If this happens make sure that your fall detector is in the upright position and the flashing green light will stop.

If your Fall Detector remains at an angle for more than 15 seconds following a jolt it will think that you have fallen. The flashing light on the front will change from green to red, and it will send a signal to your Telecom telling it to make an alarm call. To cancel this call you must walk to your Telecom, wait five seconds, and then press the Cancel key. If the alarm call has already reached the monitoring centre computers then the Cancel key will not cancel the call—this is a safety feature. If you are unable to cancel the call then do not worry—you should never rush to your Telecom. The monitoring centre operator who takes your call will be pleased to hear from you.

Making an alarm call

When you want to make an alarm call using your Fall Detector just press the alarm button on the front. When you press this alarm button the red light will display for about three seconds to indicate that it is sending a message to your Telecom telling it to make an alarm call.

Low battery. If the red light flashes on and off when you press the alarm button on the front of your Fall Detector then this means that the battery inside it is running low and needs to be replaced. If you raise an alarm call to a monitoring centre using a Fall Detector with a low battery the operator is automatically informed about the low battery in your Fall Detector.

Replacing the battery

Unlike the Amie pendant, the Fall Detector has a battery that can be replaced. If your battery needs to be changed then you can ask your supplier or monitoring centre to do this. Alternatively, you can undertake this yourself. The Fall Detector uses a 6-volt battery, such as a Duracell PX28L.

First, remove the screw

The positive (copper ) end of Then slide the cover off

the battery should be furthest

away from the screw

Do not throw your old battery in the dustbin—return it to your supplier.

Telecom 4000 in detail

Telecom is designed to help vulnerable people, and it is important to recognize that we are all vulnerable at some time. For example, a thirty-year old man making house repairs can be at greater risk that an eighty-year old woman spending the day writing in her house.

In order to help a wide variety of people, in a diverse range of different situations, Telecom has to perform a wide range of tasks. As a result Telecom is not like a normal telephone. It can be changed (configured) to make it perform these different tasks. Here are just some of the tasks that Telecom can perform.

Raising alarms. There are many different ways to raise an alarm call. Your Telecom can recognize inputs for up to 25 different radio pendants, as well as a button, pull-cord or some other type of trigger connected via wires to the back of Telecom. It even has the new Tunstall accessory port which can be used to physically connect all manner of devices to your Telecom if they are needed.

Hands-free.

that allow hands-free speech have to switch between listening and speaking to prevent loud feedback noises. Telecom’s advanced design and sophisticated electronics allow high-quality two-way speech, which makes the conversation much easier for both parties.

Most telephones

Identifying callers.

There are probably three or four relatives, friends or contacts that you often call. These numbers can be entered into Telecom so that you can call these individuals just by pressing one of the user keys. When these people call Telecom will recognize the number (providing your telephone service provider supports Caller Line Identification). Telecom will flash the key belonging to the person who is calling—you can see who is calling.

Inactivity.

Telecom, when connected to movement detectors, will know if you have not been active. When this inactivity monitoring is turned on, Telecom will call your monitoring centre if you have not moved around your home. The monitoring centre staff will then check to see if you need any help.

Low temperatures.

Telecom can be connected to one or more temperature sensors. Your Telecom can then raise an alarm if the temperature drops too low or rises too high. In this way Telecom can help to protect you and your property.

Fire alarms.

Telecom can be configured to make an alarm call whenever a smoke or heat detector senses a fire.

Witness protection and

domestic violence. If you are at risk,

because of domestic violence or because you are due to give evidence as a witness in a court case, then Telecom can be configured so that it raises alarm calls without making any announcements or noise. Whenever you press a button, pull an alarm cord or raise an alarm in any other way, Telecom will quickly and silently make a call to your monitoring centre.

Monitoring services.

Telecom can be used to log the services you receive. For example, if your monitoring centre arranges for someone to check your central heating boiler every six months, then Telecom can pass this information on to your monitoring centre. All the boiler engineer has to do is enter a number into your Telecom and a call will be made to your monitoring centre. Telecom will not connect to an operator, but instead will communicate directly with the computers at the monitoring centre, letting them know which service you have received and when it was completed.

Intruders.

of noise, but do not summon help. Telecom will make an alarm call, so that a relative or your monitoring centre can send help. However, Telecom can be configured so that it does not announce that it is making the call in case the intruder hears the announcement.

Most intruder alarms make a lot

If needed, your

Understanding alarm calls

Alarm calls can be raised when you press a button or pull a cord. They can also be made when automatic sensors are set off, such as smoke detectors. Telecom can call monitoring centres or individuals on normal telephones. Individuals who take alarm calls are referred to as personal recipients.

Call Lists. Telecom will not just call one telephone number. Telecom can

be made to try a whole list of numbers. For example, if you press an alarm button Telecom might first call your friend in the next house. If there is no answer then Telecom might call your sister in the next village. If your sister is not there to answer the call then Telecom might call a monitoring centre. The friends, relatives and monitoring centres Telecom calls, and the order in which the calls are made, can be programmed into Telecom.

How should a personal recipient answer a call? Each Telecom will

announce its own unique number when calling, to enable the person who takes the call to recognize where it is from. Telecom can alternatively announce the name of the person who owns Telecom if that has been recorded into it. The person who takes the call must press a key on their telephone (any digit from 0 to 9), otherwise your Telecom will think that the call has not been properly answered and will try another number.

Different types of alarm.

Telecom will even call different numbers depending on the type of alarm. If, for example, you press an alarm button then Telecom might be set to call your friend next door. However, if one of your smoke detectors is set off, and your Telecom is configured to detect this, then Telecom might be set to call the monitoring centre first.

Monitoring centres and personal

recipients. When an individual (a

personal recipient) receives an alarm call your Telecom will announce who is calling when the telephone is answered. When Telecom connects to a monitoring centre, however, it will send a series of electronic tones that allow it to communicate directly with the monitoring centre’s computers. The computers at the monitoring centre display your details to the operator who answers your call. Even if you could not speak the monitoring centre would know where to send help.

Disconnecting existing calls.

disconnect any outgoing call so that it can make the alarm call. Unlike previous alarm equipment, Telecom can even disconnect some incoming calls in order to make the alarm call. However, in order to do this reliably Telecom should be the only telephone directly connected to the outside telephone line. Other telephones must be connected through Telecom.

If an alarm call is raised then Telecom will

Reliability

What if I accidentally unplug Telecom from the power supply?

to the problem by announcing that there is no power, although this feature can be turned off if you live in a region when power cuts in the middle of the night are common. After a period of time without power Telecom will also telephone the monitoring centre and automatically let the monitoring centre know that it is without power. This time period can be set by an installer to anywhere between one and four hours. However, it is never precise— there is a random element, and this is to stop every Telecom in a town that suffers a power cut

Telecom will alert you

calling the monitoring centre at the same time. Telecom will keep periodically calling the monitoring centre until power is restored.

What if I break my radio

pendant? The radio pendants are quite tough and difficult to break, although it is possible to break a radio pendant given enough force. It is also possible that the battery will run down after five years. For this reason the Tunstall PNC monitoring centres allow their staff to easily find out when you last used your radio pendant. This is something that the monitoring computers record. If you have not used your radio pendant for a while they may ring you up and ask you to test it.

Periodic calls

How does my monitoring centre know if my Telecom is not working properly? Your Telecom can be set to make periodic calls to the monitoring

centre. This is a call that is not heard by you, nor is it answered by an operator. Your Telecom will simply communicate directly with the monitoring centre computers to let them know that it is working correctly. If the monitoring centre computers do not receive this regular call then they will alert one of the call operators. The monitoring centre staff will then investigate the problem.

What if I accidentally disconnect the telephone line?

If the telephone line is disconnected then Telecom will warn you by making announcements. Nevertheless, some faults on telephone lines cannot always be directly detected. This is why Telecom can be set to make periodic calls to the monitoring centre.

Configuring Telecom

Your Telecom can be configured to do many different tasks. This configuration is usually undertaken by an installer or member of staff from your monitoring centre. However, there are some settings you can alter yourself.

Fast Dial Keys

Entering Fast Dials

To edit the name and number attached to the Fast Dial user key you should follow these steps.

1. Press and hold down the Fast Dial key you wish to edit.

2. Press key

name and number attached to the Fast Dial key will be displayed. You can now release the Fast Dial user key.

under the flap. The

3. Edit the name and number using the

numbers under the flap. The

key under the flap will delete a number or letter during editing. You can switch between editing the name and editing

the number by pressing the

key. Each number key under the flap has several letters next to it. When editing a name, keep pressing the key with the letter you want until the letter is displayed.

4. Once you have finished editing press

the

key under the flap. This will

save your changes. Alternatively, you can press the

key if you do not

want to save your changes.

5. You can then test the Fast Dial key by pressing it and it will show

the number you have entered.

Key Summary

Switch between editing the name and editing the number.

Delete a letter or number during editing.

Save the changes you have made.

Abort—do not save changes.

Voice Announcements

If one of your keys is displayed as Record then you will be able to record some of the announcements your Telecom uses. In particular, you can record announcements for each of the Fast Dial user keys, as well as the announcement that is played to a personal recipients when the receive alarm calls from your Telecom.

Fast Dial announcements

You can record up to five seconds of speech for each Fast Dial key. Normally, you should record the name of the person. If you record the name Julie, Telecom will announce Calling Julie when the Fast Dial is pressed. To record an announcement for a Fast Dial user key you should do the following.

1. Hold the Fast Dial key down and then press and hold the Record user key. Your Telecom will beep to indicate that recording has started, and the volume key will flash during recording.

2. Record a brief message, such as the name of the person who is called by the Fast Dial key, and then release the Fast Dial user key when you have finished. Your Telecom will then beep to indicate that recording has ended.

3. To test the announcement press the Fast Dial key to make a call, listen to the recording, and then cancel the call using the Cancel button before the call is made.

Removing a Fast Dial and announcement. If you hold down a Fast Dial user key and then press the Cancel key this will delete the name, number and voice announcement attached to the key.

Personal Recipients

When Telecom calls a personal recipient with an alarm it will announce the number of the Telecom that is calling. However, Telecom can play a recorded message instead, and this can make it easier for the recipient to recognize the call.

To record an announcement hold down the

key under the flap and

then press and hold down then Record user key. You will then hear an announcement which says, Please record your personal recipient

announcement now. Once you have finished recording release the

key

and the Record user key—the recorded announcement will be stored.

Deleting a recorded announcement. To remove a personal recipient

announcement hold down the

key and press the Cancel button.

Problems and Answers

Most problems can be overcome with a few simple checks. If these checks do not overcome the problem then contact your monitoring centre. Alternatively, you can contact Tunstall directly, and the staff will be pleased to help.

The alarm button on top of my Telecom does not light up when the power is turned on

1. Check that the transformer is plugged into the power socket.

2. Check that the wall socket is turned on. Do other electrical appliances work when plugged into the same socket?

3. Check that the lead from the transformer is properly plugged into your Telecom.

The alarm button on top of my Telecom continues to flash rapidly

If this rapid flashing continues for a long period (i.e. several minutes) this indicates that there is a fault with your Telecom. If this is the case then you need to contact your supplier and explain the problem.

When I press the button on my Fall Detector or Amie pendant my Telecom does not make an alarm call

1. Stand next to your Telecom with your radio pendant and try to raise an alarm. If your Fall Detector or radio pendant works when it is close to your Telecom, but not when it is further away, then see the section earlier in this guide on radio pendants.

2. If pressing the button on your Fall Detector or Amie pendant does not make your Telecom raise a call even when you are standing next to it, then try raising a call by pressing the large alarm button on the top of your Telecom. If this does not work then the problem is with your Telecom, not your Fall Detector or other radio pendant (see the section below). If your Telecom raises a call when you press the large alarm button on the top of it, but does not raise a call when you use your Fall Detector or Amie pendant, then you need to contact your supplier and explain the problem.

When I press the large alarm button on top of Telecom it does not raise an alarm

1. Is Telecom plugged into the electrical power? Is the large red alarm button lit up as it should be? If it is not then see the section above on this topic.

2. Is your Telecom properly connected to the telephone line? Check the connections between your Telecom and the telephone socket.

3. Is there a fault with the telephone socket? Try raising an alarm with your Telecom plugged into a different telephone socket if one is available.

4. If your Telecom is properly connected, is the telephone line faulty? Pick up the handset of the telephone plugged into Telecom and listen for a dial tone. If you cannot hear one there may be a fault on the line.

5. Is the fault on the line inside your home or outside? Try disconnecting all other telephones connected to the line and try raising an alarm again.

Since connecting Telecom I cannot receive telephone calls

Disconnect all telephones with the exception of your Telecom 4000. Then ask someone to call you. Your Telecom unit should ring and you will be able to answer the call by pressing the green Cancel button on your Telecom.

If your Telecom rings when it is the only telephone connected to the

telephone line then this may be because one of your other telephones is faulty. Alternatively, this may be because you have been connecting too many telephones to your telephone line.

You should not connect more than four telephones to any one telephone

line. Telecom counts as one telephone. If you do, then your telephones may not ring when someone calls. This maximum of four telephone devices includes fax machines, computer modems and answering machines.

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Industry Canada Warnings

Notice

The Industry Canada Label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user of this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

Notice

The Ring Equivalent Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5.

Speaker

Flap and number keys

Volume keys

User Keys

Alarm button

Interactive display

Cancel button

Microphone

Requesting help

• Press the alarm button on your radio pendant.

• Press the alarm button on your Telecom 4000.

• Use any of the pull cords if fitted.

Answering a call

• Press the Speaker user key.

• Press the alarm button on your radio pendant.

• Press the Cancel button on your Telecom 4000.

Making a call

• Press a Fast Dial user key.

• Press the Speaker user key, lift the flap and enter the telephone number.

Tunstall Telecom 4000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual