Toshiba SureMark 4610-TN3, SureMark 4610-GR3γ, SureMark 4610-TN4, SureMark 4610-TN5, SureMark 4610-GR4 User Manual

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ToshibaGlobalCommerceSolutions 4610 SureMark Three–Station Printer

User's Guide

GA27-4291-05

Note

Before using this information and the product it supports, be sure to read Safety Information- Read This First, Warranty Information, Uninterruptible Power Supply Information and the information under Appendix C, “Notices,” on page C-1.

September 2013

This edition applies to the Toshiba 4610 SureMark Fiscal Printer models listed in Table 1-1 on page 1-1. If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right to

use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.

Figures

1-1. 4610 SureMark point-of-sale printer ......................1-5

1-2. Cable Connectors and RS-232 Mode Switch for Thermal/Impact SureMark Printers 1-7

1-3. SureMark Printer Dimensions ........................1-10

2-1. SureMark Printer - Indicators, Controls, and Printing Stations .............2-1

2-2. Inserting Checks or Documents in a Model TN3 Printer ...............2-2

2-3. Printable Area of an Inserted Document (Portrait) .................2-3

2-4. Printable Area of an Inserted Document (Landscape) ................2-3

2-5. Ribbon Path around the Printhead .......................2-4

2-6. Paper Cover ...............................2-5

2-7. Paper Loading Path ............................2-6

2-8. Removing the Lower Document Insert (DI) Cover .................2-7

2-9. Removing the Check Flipper Cartridge .....................2-8

2-10. Printhead and Print Line Area.........................2-9

2-11. MICR reader read head ..........................2-10

3-1. Offline Printer Test Pattern (Thermal/Impact SureMark Printers) ............3-4

3-2. MICR Reader Test Results – Good Noise Level ..................3-5

3-3. MICR Reader Test Results – Noise Level Needs Adjusting ..............3-6

B-1. Printer's Resident Character Set - Generic Code Page ...............B-5

B-2. Code Page 437 ..............................B-6

B-3. Code Page 858 ..............................B-7

B-4. Code Page 860 ..............................B-8

B-5. Code Page 863 ..............................B-9

B-6. Code Page 865 .............................B-10

iv 4610 SureMark Three– Station Printer: User's Guide

Tables

1-1. SureMark Three-Station printer model numbers and the features ............1-1

3-1. Troubleshooting ..............................3-7

B-1. Station Characteristics ...........................B-1

B-2. Sound Characteristics ...........................B-2

B-3. 9-pin to 9-pin RS-232 Connector Layout.....................B-4

vi 4610 SureMark Three– Station Printer: User's Guide

Safety

Before installing this product, read Safety Information- Read This First.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

viii 4610 SureMark Three– Station Printer: User's Guide

Contents

Figures ............................iii

Tables ............................v

Safety ............................vii

About this guide .......................xiii

Who should read this guide ....................xiii

Where to find more information ...................xiii

Notice statements .......................xv

Summary of changes .....................xvii

GA27-4291-05 (September 2013) ..................xvii

GA27-4291-04 (April 2009) ....................xvii

GA27-4291-04 - February 2007 ..................xvii

Chapter 1. Introduction .....................1-1

Available model designations ...................1-1

Model TNx non-fiscal printer application ..............1-2

Model GRx,GBx, and GDx fiscal printer application ..........1-2

Model GFx and GGx fiscal ready printer application ..........1-4

Features available for the 4610 Three-Station printer .........1-4

Differences in the Models TNx printers and the Model Gxx printers ....1-4

Printer overview ........................1-5

Communications overview ....................1-6

Communications requirements ..................1-6

Communication interfaces – for Models TNx .............1-6

RS-232 XON/XOFF mode selection switch (Models TNx only) ......1-7

RS-232/RS-485 connections for Models TNx ............1-7

Communication interface baud rates ................1-8

Physical requirements ......................1-9

Temperature and humidity limits for all models ............1-9

Physical dimensions of all models ................1-9

Hardware requirements ....................1-11

Software requirements .....................1-11

Operating system levels for Models TNx ..............1-11

Operating system levels for Models Gxx ..............1-11

Miscellaneous information ....................1-12

Resident code pages .....................1-12

Bar codes .........................1-12

Resources on the internet ...................1-12

Limitations ..........................1-13

User responsibilities ......................1-13

Chapter 2. Operation ......................2-1

Operating controls and indicators ..................2-1

Ribbon loading.........................2-4

Receipt paper loading ......................2-5

Journal paper loading ......................2-6

Clearing jams in the check flipper area ................2-7

Thermal printhead cleaning ....................2-9

MICR reader read head cleaning ................2-10

Chapter 3. Testing and problem analysis ..............3-1

Testing the printer .......................3-1

Offline tests ..........................3-2

Customer receipt test .....................3-2

Journal test .........................3-3

Document insert test (except Models TN5 and Gx5)..........3-3

MICR reader and check flipper test (models TN4 and Gx4).......3-5

Resetting the printer - offline ..................3-7

Problem determination .....................3-7

Appendix A. Consumable supplies ................A-1

Paper specifications.......................A-1

Thermal paper........................A-1

Document insert paper and forms ................A-1

Print ribbons ........................A-2

Expendable supplies .....................A-2

Appendix B. Technical information ................B-1

General description .......................B-1

Specifications .........................B-1

Memory units (models TNx)....................B-2

Immediate commands ......................B-2

| ||

Cash drawer connector pin assignments (models TNx,GBx,GDx,GFx, and

GGx)...........................B-3

RS-232 connector pin assignments — Models TNx ...........B-3

RS-232 parameters for Models TNx .................B-3

Code page definitions ......................B-4

Generic code page ......................B-5

Code page 437 .......................B-6

Code page 858 .......................B-7

Code page 860 .......................B-8

Code page 863 .......................B-9

Code page 865 .......................B-10

Character fonts ........................B-10

Thermal printing font .....................B-10

Impact printing fonts .....................B-11

Appendix C. Notices ......................C-1

Telecommunication regulatory statement ...............C-3

Electronic Emission Notices ....................C-3

Federal Communications Commission (FCC) Statement ........C-3

Industry Canada Class A Emission Compliance statement .......C-3

Avis de conformité à la réglementation d'Industrie Canada .......C-3

Australia and New Zealand Class A Statement ............C-3

European Union Electromagnetic Compatibility (EMC) Directive

Conformance Statement ...................C-3

Germany Class A Statement ..................C-4

Japan Voluntary Control Council for Interference Class A statement ....C-5

Japan Electronics and Information Technology Industries Association (JEITA)

statement ........................C-5

Korean communications statement ................C-6

Russian Electromagnetic Interference (EMI) Class A statement ......C-6

People's Republic of China Class A electronic emission Statement ....C-6

Taiwan Class A compliance statement ...............C-6

European Community (EC) Mark of Conformity Statement .......C-7

Electrostatic Discharge (ESD) ..................C-7

x 4610 SureMark Three– Station Printer: User's Guide

Japanese Electrical Appliance and Material Safety Law statement.....C-7

Japanese power line harmonics compliance statement .........C-7

Cable ferrite requirement .....................C-8

Product recycling and disposal...................C-8

Battery return program .....................C-9

For Taiwan: .........................C-9

For the European Union: ....................C-9

For California: .......................C-10

Flat panel displays.......................C-10

Monitors and workstations ....................C-11

Trademarks .........................C-12

Index ............................X-1

Contents xi

xii 4610 SureMark Three– Station Printer: User's Guide

About this guide

This guide assists you with installation, testing, and problem determination of 4610 SureMark Point-of-Sale Printers.

Who should read this guide

| | |

This guide is intended for use by persons who are installing or testing a 4610 SureMark Three-Station Point-of-Sale Printer models TNx,GBx,GDx or GRx. This guide should also be used for problem determination on the printer.

Where to find more information

| |

Current versions of Toshiba publications are available on the Toshiba support Web site.

1. On the right side of the web page under popular links, select Publications.

2. Click on the publication related to your product.

xiv 4610 SureMark Three– Station Printer: User's Guide

Notice statements

Notices in this guide are defined as follows:

Notes These notices provide important tips, guidance, or advice. Important These notices provide information or advice that might help you

Attention These notices indicate potential damage to programs, devices, or

CAUTION These statements indicate situations that can be potentially

DANGER These statements indicate situations that can be potentially lethal or

avoid inconvenient or problem situations.

data. An attention notice is placed just before the instruction or situation in which damage could occur.

hazardous to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

xvi 4610 SureMark Three– Station Printer: User's Guide

Summary of changes

GA27-4291-05 (September 2013)

| |

This update provides changes for the transition to Toshiba and removal of all references to GE3 and GEx

GA27-4291-04 (April 2009)

This update provides changes to the MICR reader read head cleaning procedures, expandable supplies, and product care procedures.

Changes or additions to the text are indicated by a change bar (%) to the left of the text.

GA27-4291-04 - February 2007

This edition includes the following changes:

v Adds new end of life disposal statement. v Adds information about new Models GR4, GD4, GD5, GF3, GF5, GG3, and

GG5.

xviii 4610 SureMark Three– Station Printer: User's Guide

Chapter 1. Introduction

Available model designations

The SureMark Three-Station printers are available for fiscal and non-fiscal applications. The various models are shown below with the model number designations and the features that are included in each model. Refer to this chart for details of the model numbers and the features associated with each model. The references to the printers in this document that apply to multiple models of printers are designated as TNx (for models TN3, TN4, and TN5), GRx (for models GR3, GR4, and GR5), GBx (for models GB3 and GB5), GDx (for models GD4 and GD5), GFx (for models GF3 and GF5), GGx (for models GG3 and GG5), Gx3 (for models GB3, GF3, GG3, and GR3), Gx4 (for models GD4, and GR4), Gx5 (for models GB5, GD5, GF5, GG5, and GR5), and Gxx (for models GB3, GB5, GD4, GD5, GF3, GF5, GG3, GG5, GR3, GR4, and GR5).

Table 1-1. SureMark Three-Station printer model numbers and the features

||||

|||

Model Number Top Cover Color Base Color Interface

| | |

|||||||

4610-TN3 Pearl White Litho Gray RS-485 &

| |

|||||||

4610-TN4 Pearl White Litho Gray RS-485 &

| | |||||||

4610-TN5 Pearl White Litho Gray RS-485 &

|||||||

4610-GR3 Pearl White Litho Gray RS-485 No Yes POS Terminal

(RS-485, RS-232, or USB)

RS-232

| | | | |

|||||||

4610-GR4 Pearl White Litho Gray RS-485 Yes Yes External

|||||||

4610-GR5 Pearl White Litho Gray RS-485 No No POS Terminal

|||||||

4610-GB3 Iron Gray Iron Gray USB No Yes External

|||||||

4610–GB5 Iron Gray Iron Gray USB No No External

|||||||

4610-GD4 Iron Gray Iron Gray RS-232 Yes Yes External

|||||||

4610-GD5 Iron Gray Iron Gray RS-232 No No External

|||||||

4610-GF3 Pearl White Litho Gray RS-232 No Yes External

|||||||

4610-GF5 Pearl White Litho Gray RS-232 No No External

|||||||

4610-GG3 Iron Gray Iron Gray RS-232 No Yes External

|||||||

4610-GG5 Iron Gray Iron Gray RS-232 No No External

MICR Doc Insert Power

Source

No Yes

POS Terminal

Yes Yes

No No

(RS-485) or External supply (RS-232)

(except Argentina supply internal to printer)

Supply

Table 1-1. SureMark Three-Station printer model numbers and the features (continued)

||||

|||

Model Number Top Cover Color Base Color Interface

| | |

||||||||

4610-GB3α

(Greece only)

||||||||

4610–GB5β

(Greece only)

||||||||

4610-GR3γ (Greece only)

||||||||

4610-GR5δ (Greece only)

Iron Gray Iron Gray USB No Yes External

Iron Gray Iron Gray USB No No External

Pearl White Litho Gray RS-485 No Yes POS Terminal

Pearl White Litho Gray RS-485 No No POS Terminal

(RS-485, RS-232, or USB)

MICR Doc Insert Power

Model TNx non-fiscal printer application

This section lists the following non-fiscal 4610 Models: Model TN3 Standard Model that supports receipt, journal, and document

printing.

Model TN4 High-function Models that feature check handling. Check handling

uses the MICR Reader and Check Flipper that are included in these Models.

Source

Supply

With one insertion of a check, the Model TN4 printer reads the magnetic-ink-character line on the check, franks the check, and prints the face of the check. While the printer is processing the check, the operator is free to attend to the customer's needs, which shortens the total transaction time.

Model TN5 A Model that supports receipt and journal printing. The TN5 does

not have a document insert station.

Model GRx,GBx, and GDx fiscal printer application

This section lists the following fiscal 4610 Models:

Model GR3 (Fiscal Printer)

An RS-485 printer Model that supports receipt, journal, and document printing. This printer Model contains special hardware and microcode required by certain countries.

Model GR4 (Fiscal Printer)

An RS-485 printer Model that supports receipt, journal, and document printing and features check handling. Check handling uses the MICR Reader and Check Flipper that are included in this Model.

With one insertion of a check, the Model GR4 printer reads the magnetic-ink-character line on the check, franks the check, and prints the face of the check. While the printer is processing the check, the operator is free to attend to the customer's needs, which shortens the total transaction time.

1-2 4610 SureMark Three– Station Printer: User's Guide

This printer Model contains special hardware and microcode required by certain countries.

Model GR5 (Fiscal Printer)

An RS-485 printer Model that supports receipt and journal printing. The Model GR5 does not have a document insert station. This printer Model contains special hardware and microcode required by certain countries.

Model GB3 (Fiscal Printer)

A USB printer Model that supports receipt, journal, and document printing. This printer Model contains special hardware and microcode required by certain countries.

Model GB5 (Fiscal Printer)

A USB printer Model that supports receipt and journal printing. The Model GB5 does not have a document insert station. This printer Model contains special hardware and microcode required by certain countries.

Model GD4 (Fiscal Printer)

An RS-232 printer Model that supports receipt, journal, and document printing and features check handling. Check handling uses the MICR Reader and Check Flipper that are included in this Model.

With one insertion of a check, the Model GD4 printer reads the magnetic-ink-character line on the check, franks the check, and prints the face of the check. While the printer is processing the check, the operator is free to attend to the customer's needs, which shortens the total transaction time.

This printer Model contains special hardware and microcode required by certain countries.

Model GD5 (Fiscal Printer)

An RS-232 printer Model that supports receipt and journal printing. The Model GD5 does not have a document insert station. This printer Model contains special hardware and microcode required by certain countries.

Model GB3α (Fiscal Printer)

For Greece only. Minor hardware modifications, but similar in function to the model GB3, described above. Except where specifically noted, all information in this document related to model GB3 also applies to model GB3a.

Model GB5β (Fiscal Printer)

For Greece only. Minor hardware modifications, but similar in function to the model GB5, described above. Except where specifically noted, all information in this document related to model GB5 also applies to model GB5β.

Model GR3γ (Fiscal Printer)

For Greece only. Minor hardware modifications, but similar in function to the model GR3, described above. Except where specifically noted, all information in this document related to model GR3 also applies to model GR3γ.

Model GR5δ (Fiscal Printer)

For Greece only. Minor hardware modifications, but similar in function to the model GR5, described above. Except where specifically noted, all information in this document related to model GR5 also applies to model GR5δ.

Chapter 1. Introduction 1-3

Model GFx and GGx fiscal ready printer application

This section lists the following fiscal-ready 4610 Models:

Model GF3 (Fiscal Ready Printer)

An RS-232 printer Model that supports receipt, journal, and document printing. This printer Model contains special non-Toshiba hardware and microcode required by certain countries.

Model GF5 (Fiscal Ready Printer)

An RS-232 printer Model that supports receipt and journal printing. The Model GF5 does not have a document insert station. This printer Model contains special non-Toshiba hardware and microcode required by certain countries.

Model GG3 (Fiscal Ready Printer)

An RS-232 printer Model that supports receipt, journal, and document printing. This printer Model contains special non-Toshiba hardware and microcode required by certain countries.

Model GG5 (Fiscal Ready Printer)

An RS-232 printer Model that supports receipt and journal printing. The Model GG5 does not have a document insert station. This printer Model contains special non-Toshiba hardware and microcode required by certain countries.

Features available for the 4610 Three-Station printer

The following features are available:

v 40-Character VFD Post Extension v Distributed Printer Cable (RS-485) v Integrated Cable (RS-485) v Short RS-232 Communications Cable, 2 m (about 6.6 ft) v Long RS-232 Communications Cable, 4 m (about 13.1 ft) v Power Supply (RS-232 TNx, and USB GBx models only) v Power Cords (country-specific) v Journal Keylock v POS Terminal Fiscal Fence (Gxx models only) v Cash drawer (TN3 and TN4 only) v Audit port RS-232 null modem cable (Models GBx and GRx only)

Differences in the Models TNx printers and the Model Gxx printers

Differences between Models TNx of the 4610 printer and Models Gxx occur in three categories:

v Hardware v Microcode v Compatibility Modes

Hardware

| | |

1-4 4610 SureMark Three– Station Printer: User's Guide

The Model Gxx printers have a different "trap door" on the bottom of the printer with hardware supporting fiscal features including a fiscal seal and memory epoxied to the circuit board. The 4610 Model GR3 for Argentina has an internal power supply.

Models GRx support only hardware for a RS-485 interface assembly.

Models GBx support only hardware for a USB interface assembly.

Models GDx ,GFx, and GGx support only hardware for an RS232 interface assembly.

| | |

Printer overview

Microcode

Models TNx can download microcode loads. The microcode download feature is not available on the Gxx models due to the fiscal regulations limiting code changes.

Compatibility modes

Models TNx support Model 4 Emulation. Model 4 Emulation is not supported in all operating system environments. Application changes are required when printing inserted documents.

Customer Receipt

Paper Cover

Printer Ready LED

Customer Receipt Feed Button

Document Present LED

Document Feed Button

Journal paper cover

Journal Printer Station

Journal Feed Button

Customer Receipt Printer Station

Ribbon Cover (Document insert cover)

Document Insert Printer Station

Figure 1-1. 4610 SureMark point-of-sale printer

The SureMark Point-of-Sale Printer is a high-performance, high-function printer that features a:

v Thermal printer customer receipt station v Thermal printer journal station v Impact printer document insert station

The dual thermal printheads enable quiet, fast printing of customer receipts and store journals. The printer also has the capability to print and frank checks and to print multipart forms through the document insert station.

All SureMark printers provide:

v Fast quiet receipt printing v Fast quiet journal printing with a take-up spool v Easy to load paper and easy-to-load ribbon cartridge v Bar code generation

The SureMark Model TNx printers provide:

v Dual interface support: RS-232 (EIA 232) and RS-485 (EIA 485) v Downloadable microcode v Downloadable fonts and code pages v Single-pass handling of checks (Model TN4)

The SureMark Model GRx printers provide:

v Interface support for only RS-485 (EIA 485) v Conformance to fiscal printer regulations. Check the Toshiba Web site for

availability in a specific fiscal country.

Chapter 1. Introduction 1-5

v Single-pass handling of checks (Model GR4)

| | | |

The SureMark Model GBx printers provide:

v Interface support for only USB v Conformance to fiscal printer regulations. Check the Toshiba Web site for

availability in a specific fiscal country..

The SureMark Model GDx printers provide:

v Interface support for only RS-232 v Conformance to fiscal printer regulations. Check the Toshiba Web site for

availability in a specific fiscal country.

The SureMark Model GFx and GGx printers provide:

v Interface support for only RS-232 v Contain non-Toshiba fiscal logic

Communications overview

Communications overview contains requirements, interface information, baud rates, and mode selection.

Communications requirements

For Models TNx, with RS-232 communications, a 24 V DC power supply with a power cord and the RS-232 cable is required.

Note: If a three-wire RS-232 cable is used, set the printer to XON/XOFF mode.

If you are using RS-485 communications, only the RS-485 cable is required. The RS-485 cable supplies power directly to the printer.

Models TNx support both RS-232 and RS-485 interfaces. See the 4610 SureMark Three-Station Printer: Programming Guide for more information about the RS-232 interface.

Models GRx support the RS-485 interface. The RS-485 cable supplies power directly to the printer.

Models GBx support the USB interface and require a 24V DC power supply with a power cord and a standard USB cable.

Models GDx,GFx, and GGx support the RS-232 interface and require a 24V DC power supply with a power cord and RS-232 cable..

Communication interfaces – for Models TNx

These SureMark printer Models feature a standard RS-232 and a RS-485 interface. RS-485 operates at a 187.5K baud rate. RS-232 (TN3, TN4, and TN5 only) supports 9600 and 19,000 baud rates. The baud rate is selected using SW1-1on the main logic card. The switch is located on the lower left corner of the logic card and is accessible without removing the printer covers. See Figure 1-2 on page 1-7. Set the switch as follows:

SW1-1 OFF - 9600 baud SW1-1 ON - 19,200 baud

1-6 4610 SureMark Three– Station Printer: User's Guide

The card is normally factory-set with SW1-1 in the OFF position, which selects the 9600 baud rate. See Figure 1-2 for thermal/impact SureMark printers.

OFF

RS 232 Mode Switch

Figure 1-2. Cable Connectors and RS-232 Mode Switch for Thermal/Impact SureMark Printers. (View is from the bottom rear of the printer) (Models TNx only)

Cash Drawer Port

Power Supply Port (RS 232 Only)

RS 232 Port

RS 485 Port

RS-232 XON/XOFF mode selection switch (Models TNx only)

The SureMark printer, Models TNx, support RS-232 protocol using DTR/DSR lines to control data transmission. It also supports XON/XOFF modes where system and printer software control the flow of data. Select these modes using SW1-2 on the main logic card. The switch is located on the lower left corner of the logic card and is accessible without removing the printer covers. Set the switch as follows:

SW1-2 OFF - DTR/DSR Control SW1-2 ON - XON/XOFF Control (Required when using

a 3-wire RS-232 cable)

The card is normally factory-set with SW1-2 in the OFF position, which selects DTR/DSR mode of operation. See Figure 1-2.

RS-232/RS-485 connections for Models TNx

The SureMark printer operates using either RS-232 or RS-485 communications protocol. RS-232 is typically associated with PC systems. The printer contains a 9-pin D-shell connector for RS-232 communications. This connector is located on the interface card and is accessible under the printer without the need to remove the printer covers. The connector has the following pin functions:

Pin Signal Pin Signal

1 Not Connected 6 DSR 2 Transmit 7 Not Connected 3 Receive 8 Not Connected 4 DTR 9 Not Connected 5 Signal Ground

RS-485 mode of communication is obtained when attaching the appropriate cable to Port 7 on a POS system. The RS-485 mode has a higher baud rate than RS-232.

Chapter 1. Introduction 1-7

Communication interface baud rates

| | |

The RS-485 interface operates at a 187.5K baud rate. RS-232 (TNx) supports 9600 and 19,200 baud rates. Models GDx work on RS-232 at 28,800 baud. Models GRx work on RS-485 only. Models GBx work with USB only.

1-8 4610 SureMark Three– Station Printer: User's Guide

Physical requirements

Temperature and humidity limits for all models

Shipping –40 to 60 degrees C (-40 to 140 degrees F) with 5% to 100%

relative humidity including condensation, but excluding rain.

Storage 0 to 60 degrees C (32 to 140 degrees F) Operating 0 to 40 degrees C (32 to 104 degrees F) with 8% to 80% relative

humidity.

To allow convection cooling, do not block the ventilation holes in the cover.

Physical dimensions of all models

Width 322 mm (12.68 in) Depth 258.7 mm (10.19 in) Height Front: 140 mm (5.5 in) Rear: 190 mm (7.5 in) Weight 6.89 kg (15.15 lb)

Chapter 1. Introduction 1-9

7.48 inches

(190.07 mm)

Front

7.48 inches

(190.07 mm)

12.67 inches (322 mm)

12.68 inches (322 mm)

To p

10.19 inches (259 mm)

Figure 1-3. SureMark Printer Dimensions

1-10 4610 SureMark Three– Station Printer: User's Guide

Power requirements for external power supply models

| | | | | | || || || ||

With the exception of the Argentina GR3 model, the SureMark printer does not contain a power supply. For the Models GBx,GDx,GFx,GGx, and TNx, (operating in RS-232 or USB mode), an external power supply must be attached to the interface card of the printer. This connector is located under the printer and is accessible without removing the printer covers. The power connector has the following pin function:

Pin Signal 1 +24Vdc 2 Not connected 3 Ground

For the models GRx and TNx printers that are operating in RS-485 mode, power is supplied to the printer from the terminal. The terminal supplies 38V dc and 5V dc to the printer.

Hardware requirements

| | | | | | |

SureMark printers work with the following POS terminals:

v SurePOS 700 Series systems v SurePOS 500 Series systems v SurePOS 300 Series systems v SurePOS 100 Series systems v Self Checkout solution v PCs or other store controllers (RS-232 or USB printer models only)

Software requirements

The full function of Models TNx is supported only in native mode with RS-232 attachment. No unique driver is required. If you use the RS-232 interface, use the commands described in the 4610 SureMark Three-Station Printer: Programming Guide.

Operating system levels for Models TNx

Model TNx printers can be attached as a Model 4 printer to systems running 4690 OS. When attached as a Model 4 printer, the 4610 Models TN3 bar code printing function and Model TN4 bar code printing and check handling functions cannot be accessed.

Operating system levels for Models Gxx

| |

Drivers are available for download from the Toshiba support Web site. See “Resources on the internet” on page 1-12 for more information.

RS-232 interface

The RS-232 interface supports systems with the following operating systems: v Windows (POSReady; XP; 7), UPOS 1.13 or later

– JavaPOS (via Direct IO) – OPOS (via Direct IO)

USB and RS-485 interfaces

The USB interface supports systems with the following operating systems: v Windows (POSReady; XP; 7), UPOS 1.13 or later

– JavaPOS (via Direct IO) – OPOS (via Direct IO)

Chapter 1. Introduction 1-11

v Linux (SLEPOS 11 SP1), UPOS 1.13 or later

– JavaPOS (via Direct IO)

v 4690 OS

– V6R2 or later

| |

If you use the RS-485 interface, you must use POSS or 4690 OS drivers. See “Resources on the internet” for information about downloading the drivers.

Miscellaneous information

Resident code pages

These code pages are resident in the Model TNx printers:

v Generic v 437 (US) v 858 (International) v 860 (Portuguese) v 863 (Canadian French) v 865 (Norwegian)

Additional code pages (four thermal and two impact) can be downloaded, if desired, using the 4610 Installation, Fonts, and Logos Utility Diskette. The diskette is available on the Web. See “Resources on the internet” for more information.

| |

For fiscal Models GBx and GRx the code pages are controlled by the fiscal microcode.

Bar codes

SureMark printers can generate these bar codes:

v UPC-A v UPC-E v JAN13 (EAN-13) v JAN8 (EAN-8) v Code 39 v ITF v Codabar v Code 128C v Code 93 v PDF 417

Note: The command to generate the above bar codes is not available in Model 4

emulation mode.

Resources on the internet

The Toshiba support site contains publications, downloads, and a knowledge base for the 4610 Printer. The resources that relate to the 4610 Printer are found on the page under "Peripherals". Use the links for:

v Peripheral Drivers folder, if you use RS-485 connections v SureMark Printer v Fiscal POS Printers v Peripheral Drivers

1-12 4610 SureMark Three– Station Printer: User's Guide

Note: Published Toshiba guides can be accessed using the Publications icon.

Limitations

The SureMark printer protects the hardware from potential damage if excessive duty cycles are used. This should not be noticeable during normal operation.

Electromagnetic noise sources can interfere with the MICR read head. If the MICR reader does not function properly, rearranging the printer relative to the noise source may improve performance. The noise source should be as far away as possible from the right side of the printer.

Damaged checks may not be readable or may not feed reliably.

User responsibilities

You are responsible for replenishing consumable supplies, such as roll paper for the thermal printer, forms, ribbon cartridges for the impact printer, and MICR head cleaner cards, if MICR is attached.

Access diskettes, drivers, and miscellaneous documentation, such as README files and OEM paper certification information by using the Downloads icon. The Knowledgebase located near the bottom of the page provides access to previously asked questions and their answers.

| | | |

You are responsible for understanding that the Model Gxx fiscal printers are used in a legal manner, and for obtaining all of the software in a manner that is consistent with the regulations of your country. This may include requirements to attach certain displays to your POS terminal or for obtaining your POS software.

Chapter 1. Introduction 1-13

1-14 4610 SureMark Three– Station Printer: User's Guide

Chapter 2. Operation

Note: All covers must be installed on the SureMark POS printer during operation.

Operating controls and indicators

There are three triangular-shaped buttons and two LED indicators located on top of the printer. The buttons serve multiple functions.

Customer Receipt

Paper Cover

Printer Ready LED

Customer Receipt Feed Button

Document Present LED

Document Feed Button

Journal paper cover

Journal Printer Station

Journal Feed Button

Customer Receipt Printer Station

Ribbon Cover (Document insert cover)

Document Insert Printer Station

Figure 2-1. SureMark Printer - Indicators, Controls, and Printing Stations

When the topmost indicator is on continuously, the printer is powered ON and ready for printing. When the indicator blinks, one of the following conditions exists:

v The printer is out of paper. v The cover is open. v The printer has a nonrecoverable home error.

The second LED is the Document Present indicator (not applicable for the Models TN5 or Gx5). It lights when a document is inserted far enough into the document insert (DI) station to reach the DI sensor. When this LED blinks, the DI station is waiting for you to insert a document.

The button on the journal station is the journal station paper feed button. Press this button to advance the journal paper. The topmost button on the print station is the Customer Receipt (CR) paper feed button. Press this button to advance the CR paper. The lower button on the print station is the document feed button. Press this button to advance the document.

When you press both the customer receipt feed button and the document feed button on the print station at the same time and then release them, the document insert throat opens. The throat must be open to insert a document from the side. Press and then release both buttons again to close the throat.

Both buttons (customer receipt feed button and document feed button) are also used to test the printer. See “Offline tests” on page 3-2 for additional button functions.

The printer is capable of printing verification information on a check and printing information on an inserted document. Figure 2-2 on page 2-2 shows the correct

positioning of the check in a Model TN4 or Gx4 printer. It also shows how to side load a document to align it exactly where you want it to be printed.

Insertion of Check for MICR Reading and Franking

For Financial Usage Only

Endorse Here

Do Not Sign / Write / Stamp Below This Line

Insertion of Document (Front Load)

Insertion of Check for Printing the Face

4001

Pay To The Order Of

Federal Reserve Bank Regulation CC

Memo

041117847096 095867238671 4001

Dollars

Insertion of Document (Side Load)

Print Position

Figure 2-2. Inserting Checks or Documents in a Model TN3 Printer

Figure 2-3 and Figure 2-4 on page 2-3 show the printable area on an inserted document for both portrait and landscape.

2-2 4610 SureMark Three– Station Printer: User's Guide

83.0 mm (3.3 in)

Print Field

2.0 mm

5 mm minimum

80 mm (3.1 in) minimum

when using check flipper

47 char at 15 cpi 52 char at 17 cpi

223 mm (8.8 in) maximum

when using check flipper

101.6 mm maximum when using check flipper 65 mm minimum when using check flipper

51 mm (2.0 in) minimum

Figure 2-3. Printable Area of an Inserted Document (Portrait)

83.0 mm (3.3 in)

35 mm (1.3 in) minimum

17mm for landscape printing

10 mm minimum

80 mm (3.1 in) minimum when using check flipper

223 mm (8.8 in) maximum

when using check flipper

223 mm maximum

Figure 2-4. Printable Area of an Inserted Document (Landscape)

Print Field

for landscape

38 mm (1.5 in) minimum for landscape

101.6 mm maximum when using check flipper 65 mm minimum when using check flipper

51 mm (2.0 in) minimum

Chapter 2. Operation 2-3

Ribbon loading

1. Open the ribbon cover. As the cover is opened, the printhead moves to a position where you can easily load a ribbon.

2. If there is already a ribbon cartridge installed, remove it by lifting it straight up.

Note: You might need to hold the body of the cartridge rather then the top to

remove it.

3. Maintain ribbon tension by turning the ribbon cartridge knob. Lower the cartridge into position until the notches on its sides snap into place on the printer guides. Once the cartridge is in place, turn the knob until the ribbon slides into place between the printhead and the ribbon shield. See Figure 2-5 for correct ribbon positioning.

Ribbon Shield

Printhead

Correct

Figure 2-5. Ribbon Path around the Printhead

4. Close the ribbon cover.

Not Correct

2-4 4610 SureMark Three– Station Printer: User's Guide

Receipt paper loading

1. Open the paper cover.

2. If there is any unused paper or if there is an empty paper roll core in the paper roll bucket inside the printer, remove it before inserting a new paper roll. Discard the empty paper roll core.

Figure 2-6. Paper Cover

Note: Refer to the label on the inside of the paper cover for a diagram of how

to load paper.

3. Place the paper roll into the paper roll bucket as shown in Figure 2-7 on page 2-6. The leading edge of the paper should come from the direction of the front of the printer and go across the top of the roll as shown in the diagram. If it feeds from the bottom of the roll, nothing will be printed on the paper.

Note: The thermal printhead will not print on paper with glue on it. If the new

paper roll was sealed by glue, tear off the 8 inches (20 cm) of paper with glue on it before loading it. Or, you can advance the paper after loading to get rid of the glued paper.

Chapter 2. Operation 2-5

Not Correct Correct

Thermal Platen

Paper Roll

Paper Roll Core

Figure 2-7. Paper Loading Path

4. Place the leading edge of the paper over the metal guide as shown in Figure 2-7.

5. Close the paper cover.

6. Press the customer receipt feed button to advance the paper and to verify that the paper is feeding correctly. Feed 30 cm (about 1 ft) of paper through to test for correct alignment.

Attention: Do not pull the receipt paper out of the printer with the paper access cover closed because this disengages the paper feed. Then the paper feed motor must catch up before the printer can feed the paper, which causes missing lines or partial lines of print. Use the customer receipt feed button to advance the receipt and then all lines will print.

Journal paper loading

1. Open the journal station cover.

2. If there is any unused paper or if there is an empty paper roll core in the paper roll bucket inside the printer, remove it before inserting a new paper roll. Discard the empty paper roll core.

3. Place the paper roll into the paper roll bucket. The leading edge of the paper should come from the direction of the front of the printer and go across the top of the roll. If it feeds from the bottom of the roll, nothing will be printed on the paper.

Note: The thermal printhead will not print on paper with glue on it. If the new

4. Place the leading edge of the paper over the metal and plastic shelf.

5. Insert the paper into the two halves of the plastic paper receiver. Turn the roll to wrap several inches of paper around the paper receiver.

6. Close the journal station cover.

paper roll was sealed by glue, tear off the 8 inches (29 cm) of paper with glue on it before loading it.

2-6 4610 SureMark Three– Station Printer: User's Guide

7. Press the customer receipt feed button to advance the paper and to verify that the paper is feeding correctly. Feed 30 cm (about 1 ft) of paper through to test for correct alignment.

Clearing jams in the check flipper area

This procedure is for the SureMark Model TN4 and Gx4 printers (MICR Reader and Check Flipper features) only.

If a check jams in the Check Flipper mechanism:

1. Lift up the left front corner of the lower document insert cover and pull the cover from the printer. (See Figure 2-8.)

2. The action you take in this step depends on whether the document is visible and can be removed:

v If you can remove the document, remove it, and replace the lower document

insert cover.

v If you cannot remove the document, continue with Step 3.

Figure 2-8. Removing the Lower Document Insert (DI) Cover

3. Lift up the tab on the left side of the check flipper cartridge and remove the assembly from the printer. (See Figure 2-9 on page 2-8.)

Chapter 2. Operation 2-7

Figure 2-9. Removing the Check Flipper Cartridge

4. Reach inside the document insert station and carefully remove the jammed check.

5. Reinstall the check flipper cartridge and the lower DI cover.

2-8 4610 SureMark Three– Station Printer: User's Guide

Thermal printhead cleaning

The thermal printhead for the customer receipt and journal stations can be cleaned whenever print quality deteriorates.

1. Open the paper cover.

2. Using a cotton swab soaked in isopropyl alcohol, gently wipe the printhead several times on its print line and on the surrounding area as shown in Figure 2-10.

3. Wipe off any residual alcohol with a dry swab.

If print quality does not improve after cleaning the thermal printhead, call for service. These instructions apply to either the customer receipt or journal printhead.

Detail View of Thermal Print Head

Thermal Print Line

Paper Cover

Figure 2-10. Printhead and Print Line Area

Chapter 2. Operation 2-9

MICR reader read head cleaning

The MICR reader read head should be cleaned after 10000 checks are processed or every 3 months, as required.

1. Open the ribbon cover.

2. Move the impact printhead to its rightmost position.

3. Rotate the document sensor assembly towards the front of the printer to expose the MICR read head.

4. Use a cotton swab that is lightly soaked with alcohol to wipe any residue or dirt from the MICR read head surface.

5. Gently return the document sensor assembly to its original position.

MICR Read Head

Figure 2-11. MICR reader read head

2-10 4610 SureMark Three– Station Printer: User's Guide

Document Sensor Assembly

Chapter 3. Testing and problem analysis

DANGER

To avoid a shock hazard, do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

DANGER

To avoid shock hazard:

The power cord must be connected to a properly wired and earthed receptacle.

Any equipment to which this product will be attached must also be connected to properly wired receptacles.

Note: For translations of these safety notices, see Safety Information — Read This

First, GA27–4004.

Testing the printer

| |

When you power ON the SureMark printer, it runs a power-on self-test (POST). If the POST finds no errors, the printer is ready for operation. Follow this procedure to determine if there are errors.

Note: Never connect or disconnect the printer when power is applied (when LEDs

are ON).

1. If the printer is powered ON, power OFF the printer and power it ON again. v If the printer is attached to the system with the RS-232 or USB cable,

disconnect the power cord, then reconnect the power cord to a properly wired and grounded power source.

v If the printer is attached to the system with the RS-485 cable, power OFF the

POS terminal, and then power ON the terminal, which also powers ON the printer.

v For model GR3 printers (Argentina only), turn OFF the power switch (located

under the CR paper cover), then turn it ON.

Customer Receipt

Paper Cover

Customer Receipt Feed Button

Document Feed Button

Customer Receipt Printer Station

Printer Ready LED

2. Check the status of the Printer Ready LED:

3. If the POST fails or if you suspect problems with your terminal, see “Problem

4. See “Offline tests” and run the offline tests. If the offline tests fail or you suspect

Document Present LED

Journal paper cover

Journal Printer Station

Journal Feed Button

Document Insert

Ribbon Cover

Document Insert Printer Station

Printer ready LED ON:

The POST completed successfully.

Printer ready LED OFF or blinking:

The POST failed.

determination” on page 3-7.

problems with your terminal, see “Problem determination” on page 3-7.

Offline tests

The following offline tests are used as diagnostic tools to ensure the printer is operating correctly.

Customer receipt test

1. Press and hold both the customer receipt feed button and the document feed button to enter offline mode. When the printer ready indicator begins blinking, release both buttons.

2. Press and release the customer receipt feed button to start this test.

3. See Figure 3-1 on page 3-4 and verify that your printer has printed correct information for your model and configuration: v MICR reader enabled and check flipper enabled for a model TN4 and Gx4

printer.

v RS-232, RS-485, or USB serial interface v Applicable parameters for RS-232 communications (models TNx only):

– 9600 or 19,200 baud rate – DTR/DSR or XON/XOFF control

v A solid line should appear as the last line of the test pattern If any characters that appear in Figure 3-1 on page 3-4 are missing from the

test pattern you print, or if the solid line is missing, go to “Problem determination” on page 3-7.

3-2 4610 SureMark Three– Station Printer: User's Guide

Journal test

1. Press and hold both the customer receipt feed button and the document feed button to enter offline mode. When the printer ready indicator begins blinking, release both buttons.

2. Press and release the journal feed button to start this test.

3. See Figure 3-1 on page 3-4 and verify that your printer has printed correct information for your model and configuration: v MICR reader enabled and check flipper enabled for a model TN4 and Gx4

printer.

v RS-232, RS-485, or USB serial interface v Applicable parameters for RS-232 communications:

– 9600 or 19,200 baud rate – DTR/DSR or XON/XOFF control

v A solid line should appear as the last line of the test pattern If any characters that appear in Figure 3-1 on page 3-4 are missing from the

test pattern you print, or if the solid line is missing, go to “Problem determination” on page 3-7.

Document insert test (except Models TN5 and Gx5)

1. Insert a document in the Document Insert station. The Document Present indicator should come on.

v If the Document Present indicator does not come on, realign the document. If

the Document Present indicator still does not come on, go to “Problem determination” on page 3-7.

v If pressing the document feed button does not feed the document, go to

“Problem determination” on page 3-7.

2. Press and hold both the customer receipt and document insert buttons to enter offline mode. When the Printer Ready indicator begins blinking, release both buttons.

3. Press and release the document feed button to print the test pattern. The test pattern includes all printable characters in the resident code page, printed in the default font.

4. See Figure 3-1 on page 3-4 and verify that your printer has printed correct information for your model and configuration: v Model type (MICR reader enabled, check flipper enabled for Models TN4 and

Gx4)

v Communication options (RS-232, RS-485, or USB) v RS-232 parameters, if applicable v A solid line should appear as the last line of the test pattern

If any characters that appear in Figure 3-1 on page 3-4 are missing from the test pattern you print, or if the solid line is missing, go to “Problem determination” on page 3-7.

Chapter 3. Testing and problem analysis 3-3

The Printers S/N is 1234567

Microcode EC level is 30 Fiscal Microcode EC level is 16.01 Serial Interface: RS232

Serial Interface

MICR reader enabled Check Flipper enabled

|"#$%&'()*+,-./0123456789:;<->?ABCDEFGHIKJK LMNOPQRSTUVWXYZ[\]^_ abcdefghijklmnopqrstuvw xyz{|}~.CьйвдаеcклипомДЕЙжЖфцтыщяЦЬш£ШSsбнуъ БСGg¿ · · · · ¡ · · БВА ¢ · · · · · · · · ãÃ · H III · · · · · · · · · · · · · Ð ·

I х КЛИНОПМУЯOO хХµюЮUUUyY±ч

Cuts: 125850 CR Characters Printed: 142834 CR Motor Steps: 659340 CR Cover Openings: 593 DI Characters Printed: DI Feed Motor Steps: DI Transport Motor Passes: DI Home Errors: DI Cover Openings: DI Documents Inserted: MICR Reads: High Interference MICR Reads: MICR ReadFailures:

Figure 3-1. Offline Printer Test Pattern (Thermal/Impact SureMark Printers). This pattern is from the customer receipt (CR) station.

: 19.2K Baud, XON / XOFF

3 4

Test Pattern Notes:

1. The serial number that prints will be the actual serial number of your printer.

2. The microcode level will be the actual level of your printer's microcode. The fiscal microcode EC level information appears only in fiscal models of the

printer.

3. The serial interface will be specified as RS232, RS485,orUSB, depending on which interface is used to attach the printer to the system unit.

4. The line speed information appears only when the model TNx RS-232 interface is used. The value can be either 9.6K baud or 19.2K baud, depending on the RS-232 switch settings. (See “RS-232 XON/XOFF mode selection switch (Models TNx only)” on page 1-7.)

5. RS-232 is not supported on Model GRx. The RS-232 control mode information appears only when the RS-232 interface

is used. The value can be either DTR/DSR or XON/XOFF, depending on the RS-232 switch settings.

6. The feature enabled lines will appear only when the feature is installed.

7. These lines break at different points for the test pattern printed in the document insert (DI) station.

8. This section contains printer usage statistics that you can use for problem determination. (Some information is not printed on Models TN5 and Gx5.)

9. The line across the bottom should be solid with no blank spaces.

3-4 4610 SureMark Three– Station Printer: User's Guide

MICR reader and check flipper test (models TN4 and Gx4)

Attention: If the TN4 printer is in Model 3 or 4 emulation mode, failure to perform

these steps in the sequence shown causes the entire electronic journal to print on the CR station. Printing the electronic journal erases the information from flash storage.

1. Insert the check face down with the magnetic ink characters to the right.

2. Press and hold both the customer receipt feed button and the document feed button to enter offline mode. When the printer ready indicator begins blinking, release both buttons.

3. Press and release both buttons again.

4. The printer then performs a self-test of the MICR/flipper function.

5. Remove the check.

Characters that match the magnetic ink characters are printed on the customer receipt and the check is flipped over. Characters that cannot be read are replaced with question marks and printed at the customer receipt station. If the characters are not read properly or the check does not flip, go to “Problem determination” on page 3-7.

If the printer detects noise, it prints a message on the customer receipt below the magnetic characters from the check (Figure 3-2 and Figure 3-3 on page 3-6 are examples - actual numbers may vary). The message shows noise characteristics. You can use the noise level to position your printer to minimize outside interference with the MICR reader.

Sources of electromagnetic noise (for example, displays, security towers, and other sources) can interfere with the MICR reader read head. If the printer shows an external noise source, rearrange the printer to make the noise source as far away as possible from the right side of the printer. This may eliminate the external noise.

Figure 3-2. MICR Reader Test Results – Good Noise Level

Chapter 3. Testing and problem analysis 3-5

Figure 3-3. MICR Reader Test Results – Noise Level Needs Adjusting

3-6 4610 SureMark Three– Station Printer: User's Guide

Resetting the printer - offline

1. Press and hold both the customer receipt feed button and the document feed button to enter offline mode. Release both buttons when the Printer Ready indicator begins to blink.

2. Open the customer receipt cover, then close it. The printer resets.

Problem determination

Any problems that arise with a SureMark printer are either software errors or hardware failures. This section contains information to help you determine the cause of a problem and how to solve it.

If the SureMark printer fails, use Table 3-1 to identify and report the problem. Follow the procedures described in the table. If you cannot identify and solve the problem, call your service representative.

Table 3-1. Troubleshooting

If the problem is... Here's what to do...

Printer ready indicator is OFF.

| | | |

Printer ready indicator is blinking.

Checks not flipping Go to “Clearing jams in the check flipper area” on page 2-7. Checks not reading Go to “MICR reader read head cleaning” on page 2-10. Customer receipt station is feeding

paper, but is not printing.

Journal station is feeding paper, but is not printing.

Document insert station is not printing

v If connected to a terminal using the RS-485 communication port, check that

the terminal is powered ON and cable 7 is connected.

v If connected to a terminal using an external power supply (RS232 or USB

communications), check that the power supply is plugged into both the printer and into the AC power outlet.

v If the printer has an internal power supply (model GR3 - Argentina only),

check to be sure that the printer is plugged into the AC power outlet and that the power switch (located under the customer receipt print station cover) in ON.

v Check that the customer receipt station has paper loaded correctly. Close the

cover and push the customer receipt feed button to feed a small amount of paper.

v Check that the journal feed station has paper loaded correctly. Close the

cover and push the journal feed button to feed a small amount of paper.

v Check the document insert station printhead and paper path for any

obstructions.

v Check that the paper and ribbon covers are closed.

v Ensure that the paper roll is not upside down. Go to “Receipt paper loading”

on page 2-5.

v Clean the printhead. See “Thermal printhead cleaning” on page 2-9.

v Ensure that the paper roll is not upside down. Go to “Journal paper loading”

on page 2-6.

v Clean the printhead. See “Thermal printhead cleaning” on page 2-9.

v Check the paper path. v Check to see if the ribbon is installed correctly. v Change the ribbon, go to “Ribbon loading” on page 2-4.

Chapter 3. Testing and problem analysis 3-7

Notes:

1. Record all symptoms before calling for service.

2. If you receive software error messages, refer to the application program's software manual.

3. Call your service representative.

3-8 4610 SureMark Three– Station Printer: User's Guide

Appendix A. Consumable supplies

Paper specifications

Attention: Using an inferior grade of paper can affect print quality and the life of

printheads and the printer mechanism. See “Resources on the internet” on page 1-12 for information about 4610 OEM paper certifications.

Thermal paper

The paper used in the thermal receipt and summary journal stations must meet the following requirements:

Width 79.5 ± 0.5 mm (3.13 ± 0.02 in) Outside Diameter 80 mm (3.15 in) maximum Thickness 0.057 ± 0.008 mm (0.00224 ± 0.0003 in) Weight 55 ± 3 g/m₂ (14.7 ± 0.8 lb)

Printer reliability and performance are directly related to the quality of the supplies used by our customers. The published parameters for printer performance are established using supplies that meet the above specifications. Thermal paper with any post processing such as (but not limited to) watermarks, coupons, or advertisements printed on the front or back of the thermal paper are not covered by Toshiba specifications, and any printer problems that are caused by supplies

that do not meet Toshiba specifications may result in a billable service call regardless of the existence of a service contract.

The paper must be wound with the printing side facing out and with the outer edge glued to prevent unravelling. The paper should not be attached to the core in any manner. There should be 1.5 to 2.1 m (5 to 7 ft) of red stripe at the end of the roll. Papers that meet these criteria include Appleton Optima POS and Seiko (Jujo)

Document insert paper and forms

The printers accommodate single and multipart forms. In addition the printer for Argentina also accommodates roll paper. A special paper roll holder attachment is used for this purpose

DI station paper rolls for Argentina

The paper used in the DI station must meet the following requirements:

Width 69.85 ± +0.5 / 0.76 mm (2.75 ± + 0.02 / –0.03 in) Outside Diameter

76 mm (2.99 in) maximum

Thickness 0.127 ± +0.034 / 0.006 mm (0.005 ± +0.0013 / —0.0003 in) Weight 100 ± 5g/m₂ (27 ± 1.35 lb)

Single and multipart form specifications

Specification Value

Minimum width: 50 mm (2 in) Maximum thickness of multipart forms: 0.47 mm (0.0185 in) Maximum thickness of front sheet, multipart

forms: Minimum thickness of single-part form: 0.10 mm (0.004 in)

0.08 mm (0.003 in)

Print ribbons

Note: Test all forms in the printer to ensure acceptable performance prior to buying

a significant quantity. There should be no binding holes or other holes within 10 mm (0.4 in) from the right edge of the form.

Specifications for documents that can be flipped

Multipart forms are not supported.

Specification Value

Minimum form length: 80 mm (3.14 in) Maximum form length: 223 mm (8.78 in) Maximum form width: 102 mm (4 in) Paper weight: 75 – 95 g/m₂

The ribbon is an Epson ERC-35 or equivalent. In addition to the Epson ERC-35 ribbon, the Infotech RE-35P ribbon has been tested and approved for use in the SureMark printer.

The Infotech ribbon, order number RE35P, Black, is available from:

Infotech, Inc. 2215 29th Street SE #B-1 Grand Rapids, MI 49508

Phone: (616) 452-5444 Fax (616) 452-5499

Attention: Using an inferior grade of ribbon can affect print quality and the life of printheads and the printer mechanism.

Expendable supplies

See “Resources on the internet” on page 1-12 for information about OEM paper certifications for the SureMark printers.

v Paper for the printer, order P/N locally v Q-Tip/Cotton Swab, P/N 69X7671

A-2 4610 SureMark Three– Station Printer: User's Guide

Appendix B. Technical information

General description

All SureMark printers print the customer receipt and the journal using the thermal printhead. For SureMark printers that include a document insert station, documents are printed using the impact head.

Thermal printing occurs by placing a heating element against a thermally sensitive paper. By energizing the elements, dots are formed. Thermal printers print dot rows horizontally across the page – 576 dots make up a single row of dots across the paper. Printing continues row by row until the entire character is formed.

Impact printing utilizes a standard ballistic printhead. Each wire is fired against an inked ribbon which places a dot on the paper.

SureMark Three-Station Printers contain all the circuitry, processing hardware, and software for operating two thermal and one impact printer mechanisms. SureMark printers do not contain a power supply. However, TNx models contain voltage conversion circuitry to allow connection to a standard Toshiba system interface or to an external 24-volt power supply.

Specifications

Table B-1. Station Characteristics

Characteristic Customer Receipt Station and Journal Station Document Insert Station (Models

Gx3, Gx4, TN3 and TN4)

Speed (see note following table)

Paper Width For all SureMark printers: 80 mm (3.15 in) Print Width For all SureMark printers: 34 characters at 12 cpi,

Pitch For all SureMark printers: 12, 15, 17 cpi 12, 15, 17 cpi

TNx – 39.2 lps at 6 lpi, 52 lps at 8 lpi; Journal Station - 35 lps at 8 lpi

Gxx – effective print speed depends on fiscal regulations

44 characters at 15 cpi, 48 characters at 17 cpi

4.3 lps

37 characters at 12 cpi, 47 characters at 15 cpi,

Notes:

1. For Models Gxx, print speed is determined by country-specific microcode and may be less than the speeds for models TNx.

2. Application programs can limit print speed depending on functions selected.

3. In order to conserve power, all SureMark printers reduce their throughput when printing high print densities, such as logo messages or full black lines. Because these types of print messages are used on a limited basis, the overall performance when printing a customer receipt is not noticeably affected.

The reduced print speed is based on the number of print dots that are turned on for a given print line, which is defined as dot utilization. Dot utilization is typically low for normal character printing and up to 100% for full black line printing. The SureMark printer operates at 52 lps at low dot utilization, and at slower speeds as the dot utilization increases.

Table B-2. Sound Characteristics

Operating

Type Description

SureMark 3–Station Printers

Printer 5.7 N/A 61.5 N/A 47 N/A

(bels)

Notes: LwAd The declared upper limit of the sound power level for a random sample of

LpAm The mean value of the A-weighted sound pressure levels at the operator

<LpA>m

N/A Indicates not applicable.

All measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.

LwAd LpAm <LpA>m

Idling (bels) Operating

(dB)

Idling (dB) Operating

(dB)

Idling (dB)

machines.

position (if any) for a random sample of machines.

The mean value of the A-weighted sound pressure levels at the one-meter (bystander) positions for a random sample of machines.

Memory units (models TNx)

Random access memory (RAM) is used for storing the image data for the thermal

printhead and program code. It is also used for storing incoming data from the communication port.

For TNx model printers, flash memory is used for many purposes, including:

v Character set storage (80 KB) v Personalized message storage (8 KB) v Logo or APA message storage (64 KB) v Program code and resident character sets (256 KB)

Personalized messages are those messages that are printed on each receipt in a POS environment. Storing these messages in the flash memory greatly reduces the data transmission time to the printer and the processing time of that data by the microprocessor. This is also true of graphics or APA messages, which require a significant amount of transmission and processing time.

Immediate commands

The SureMark printer has 16 KB of memory on Models TNx to store incoming commands and data.

Most commands will be received and then executed sequentially. However, several commands execute immediately upon receipt. These commands are:

v Download Graphics v Predefine Messages v Download User-Defined Characters v Extended Address Command-Request Printer ID v Real-Time Requests

B-2 4610 SureMark Three– Station Printer: User's Guide

Cash drawer connector pin assignments (models TNx,GBx,GDx,GFx,

and GGx)

| | | | |

Models TNx,GBx,GDx,GFx, and GGx SureMark printers have a single cash drawer connector. This connector can drive either a single cash drawer (using either the short Cash Drawer Cable or the Long Cash Drawer Cable) or two cash drawers using a special cable. The connector also provides a status line which indicates if one of the cash drawers is open.

Drive voltage for each cash drawer solenoid is 24 V dc at a current of 1 ampere.

Connector pins are assigned as follows:

Pin Signal 1 Not Connected 2 Solenoid 1 Driver 3 Cash Drawer Status 4 +24Vdc 5 Solenoid 2 Driver 6 Ground

The cash drawer solenoids should be connected between pins 4 and 2 for cash drawer 1 and between pins 4 and 5 for cash drawer 2. A "Y" cable is required to bring out all the appropriate lines to attach the two units.

The cash drawer status line has a 10k resistor pull-up connected to the +5 V dc.

Note: The drawer sensor should switch pin 6 to pin 3 when the drawer is open.

RS-232 connector pin assignments — Models TNx

Model TNx SureMark printers contain a 9-pin D-shell connector port for RS-232 communication. This port is on the interface card and is accessible under the printer without removing the printer covers. The connector has the following pin functions:

Pin Signal 1 Not connected 2 Transmit 3 Receive 4 DTR (Not connected on 3-wire cable) 5 Signal ground 6 DSR (Not connected on 3-wire cable) 7 Not connected 8 Not connected 9 Not connected

See “Features available for the 4610 Three-Station printer” on page 1-4 for the cable part number.

RS-232 parameters for Models TNx

Protocol DTR/DSR mode or XON/XOFF mode. Dip switch selectable. Baud rate 9600 or 19,200, selectable by DIP switch Start 1 bit Data 8 bits Parity None Stop 1 bit

Appendix B. Technical information B-3

Table B-3. 9-pin to 9-pin RS-232 Connector Layout

System Description Printer Description

Pin2-Rx(input) Pin 2- Tx (Output) Pin 3 - Tx (Output) Pin3-Rx(Input) Pin 4 - DTR (Output) Pin 4 - DTR (Input) Pin 5 - Gnd Pin 5 - Gnd Pin 6 - DSR (Input) Pin 6 - DSR (Output) Pin 8 - CTS (Input) Pin 6 - DSR (Output)

Code page definitions

The SureMark printer Models TNx have a resident character set that supports these code pages:

v Generic v 437 (US) v 858 (International) v 860 (Portuguese) v 863 (Canadian French) v 865 (Norwegian)

Four user-defined character sets for thermal printing and two character sets for impact printing can be downloaded, if desired, using the 4610 Installation Utility Diskette. See “Resources on the internet” on page 1-12 for more information.

For Models Gxx, the character set is controlled by the fiscal module and cannot be modified by the user.

Refer to the country-specific programming guide.

B-4 4610 SureMark Three– Station Printer: User's Guide

Generic code page

The following code page information refers to the model TNx non-fiscal printers.

Figure B-1. Printer's Resident Character Set - Generic Code Page

Appendix B. Technical information B-5

Code page 437

Figure B-2. Code Page 437

B-6 4610 SureMark Three– Station Printer: User's Guide

Code page 858

1st

Hex

2nd

4_ @

# $

2 3 4 5 6

(

)

: ;

_1 _2 _3 _4 _5 _6 _7 _8 _9 _A

_B _C _D _E _F

Figure B-3. Code Page 858

B C D

F G H

J K L

M N O

X Y

g h

[

k \ ]

{

}

ó ú

ñ Ñ G

g ¿

Á Â À

. . . . i

. .

. . . .

Ð . . . . . .

Ô Ò

Î Ï

. .

Ì .

. .

Appendix B. Technical information B-7

Code page 860

Figure B-4. Code Page 860

B-8 4610 SureMark Three– Station Printer: User's Guide

Code page 863

Figure B-5. Code Page 863

Appendix B. Technical information B-9

Code page 865

Figure B-6. Code Page 865

Character fonts

This section describes font capabilities.

Thermal printing font

There are three font sizes for the resident character set on models TN3 and TN4: v Font A is 10 dots (wide) × 20 dots (high) with the last 2-dot row used for

descenders (1.25-mm × 2.5-mm character height including descenders, 1.25 mm × 2.25 mm excluding descenders).

v Font B is 12 dots (wide) × 24 dots (high) with the last 2-dot row used for

descenders (1.5-mm × 3.0-mm character height including descenders, 1.5 mm ×

2.75 mm excluding descenders).

The number of characters printed per inch depends on the character size, the inter-character spacing, and the chosen font. For example:

v 17 cpi ⇒ 10-dot wide character + 2-dot space (font A) ⇒ 48 characters per line v 15 cpi ⇒ 10-dot wide character + 3-dot space (font A) ⇒ 44 characters per line v 12 cpi ⇒ 12-dot wide character + 5-dot space (font B) ⇒ 34 characters per line

You can choose the character size of four user-defined character sets (code pages) or two proportional fonts. The parameter ranges for user-defined character sets are:

v 8 ≤ dot width ≤ 16 v 16 ≤ dot height ≤ 32 (must be a multiple of 2)

B-10 4610 SureMark Three– Station Printer: User's Guide

The parameter ranges for characters in proportional fonts are:

v 8 ≤ dot width ≤ 32 v 8 ≤ dot height ≤ 32

Notes:

1. Any of the thermal printing fonts can be scaled up to eight times the defined width and eight times the defined height. The scaling factor for the width does not have to equal the scaling factor for the height. For example, you could specify twice the width and five times the height.

2. For paper that has a width of 80 mm, the cash receipt print line is 72 mm (2.83 in) long. There are 576 dots per line and 203 dots per inch.

Impact printing fonts

The resident character set has a font of 7 half-dots (wide) × 9 dots (high). There are no descenders.

v Font A prints 150 half-dots per inch = resident character size is 1.2 mm×2mm v Font B prints 120 half-dots per inch = resident character size is 1.5 mm×2mm

The number of characters printed per inch depends on the character size, the inter-character spacing, and the chosen font. For example: v 17 cpi ⇒ font A with 7 half-dot-wide characters + 2 half-dot spaces ⇒ 52

characters per line

v 15 cpi ⇒ font A with 7 half-dot-wide characters + 3 half-dot spaces ⇒ 47

characters per line

v 12 cpi ⇒ font B with 7 half-dot-wide characters + 3 half-dot spaces ⇒ 37

characters per line

You can choose the character size of the two user-defined character sets (code pages) within the following parameters:

v 4 ≤ half-dot width ≤ 16 v 4 ≤ dot height ≤ 16

Notes:

1. Any of the impact printing fonts can be printed double-wide, double-high, or both double-wide and double-high unless the dot height is more than 9. For better print quality with double-high characters, set the printer to unidirectional print mode.

2. User-defined characters greater than 9 dots high cannot be printed in landscape mode.

3. The portrait document print line is 80.35 mm (3.16 in) long. There are 474 half-dots per line for font A, and 379 half-dots per line for font B. The landscape print line depends on the size of the document inserted.

4. You can print in two densities on the impact printer: 120 half-dots per inch or 150 half-dots per inch. Refer to the description of bits 0 and 1 in "Set Print Mode" for information about changing the density.

Appendix B. Technical information B-11

B-12 4610 SureMark Three– Station Printer: User's Guide

Appendix C. Notices

This information was developed for products and services offered in the U.S.A.

Toshiba Global Commerce Solutions may not offer the products, services, or features discussed in this document in other countries. Consult your local Toshiba Global Commerce Solutions representative for information on the products and services currently available in your area. Any reference to a Toshiba Global Commerce Solutions product, program, or service is not intended to state or imply that only that Toshiba Global Commerce Solutions product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Toshiba Global Commerce Solutions intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-Toshiba Global Commerce Solutions product, program, or service.

Toshiba Global Commerce Solutions may have patents or pending patent applications covering the subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Toshiba Global Commerce Solutions Attn: General Counsel 3039 E. Cornwallis Rd RTP, NC 27709

The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: TOSHIBA GLOBAL COMMERCE SOLUTIONS PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Toshiba Global Commerce Solutions may make improvements and/or changes in the product(s) and/or program(s) described in this publication at any time without notice.

Toshiba Global Commerce Solutions may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this information to non-Toshiba Global Commerce Solutions Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Toshiba Global Commerce Solutions product and use of those Web sites is at your own risk.

Information concerning non-Toshiba Global Commerce Solutions products was obtained from the suppliers of those products, their published announcements or other publicly available sources. Toshiba Global Commerce Solutions has not tested those products and cannot confirm the accuracy of performance, compatibility or

any other claims related to non-Toshiba Global Commerce Solutions products. Questions on the capabilities of non-Toshiba Global Commerce Solutions products should be addressed to the suppliers of those products.

This information is for planning purposes only. The information herein is subject to change before the products described become available.

C-2 4610 SureMark Three– Station Printer: User's Guide

Telecommunication regulatory statement

This product is not intended to be connected directly or indirectly by any means whatsoever to interfaces of public telecommunications networks, nor is it intended to be used in a public services network.

Electronic Emission Notices

When you attach a monitor to the equipment, you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor.

Federal Communications Commission (FCC) Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Toshiba Global Commerce Solutions is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation.

Industry Canada Class A Emission Compliance statement

This Class A digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d'Industrie Canada

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Australia and New Zealand Class A Statement

Attention: This is a Class A product. In a domestic environment this product may

cause radio interference, in which case the user may be required to take adequate measures.

European Union Electromagnetic Compatibility (EMC) Directive Conformance Statement

This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Toshiba Global Commerce Solutions

Appendix C. Notices C-3

cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-Toshiba Global Commerce Solutions option cards.

This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN

55022. The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment.

Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Responsible manufacturer: Toshiba Global Commerce Solutions

3039 Cornwallis Road Building 307 Research Triangle Park, North Carolina 27709 United States of America

European Community contact: Toshiba Global Commerce Solutions

Brand Manager - Europe, Middle East & Africa 3 NEW SQUARE, FELTHAM, TW14 8HB Great Britain Building: | Floor: NA | Office: MOBILE Tel: 44-7967-275819 e-mail: robin_lyon@uk.ibm.com

Germany Class A Statement

Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur Elektromagnetischen Verträglichkeit

Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein.

Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Toshiba Global Commerce Solutions empfohlene Kabel angeschlossen werden. Toshiba Global Commerce Solutions übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Toshiba Global Commerce Solutions verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Toshiba Global Commerce Solutions gesteckt/eingebaut werden.

EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden: “Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich Funk-Störungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene Maβnahmen zu ergreifen und dafür aufzukommen.”

C-4 4610 SureMark Three– Station Printer: User's Guide

Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten

Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG)”. Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG in der Bundesrepublik Deutschland.

Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC EG Richtlinie 2004/108/EG) für Geräte der Klasse A

Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen.

Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller: Toshiba Global Commerce Solutions

3039 Cornwallis Road Building 307 Research Triangle Park, North Carolina 27709 United States of America

Der verantwortliche Ansprechpartner des Herstellers in der EU ist: Toshiba Global Commerce Solutions

Brand Manager - Europe, Middle East & Africa 3 NEW SQUARE, FELTHAM, TW14 8HB Great Britain Building: | Floor: NA | Office: MOBILE Tel: 44-7967-275819 e-mail: robin_lyon@uk.ibm.com

Generelle Informationen:

Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A.

Japan Voluntary Control Council for Interference Class A statement

Attention: This is a Class A product based on the standard of the Voluntary

Control Council for Interference (VCCI). If this equipment is used in a domestic environment, radio interference may occur, in which case, the user may be required to take corrective actions.

Japan Electronics and Information Technology Industries Association (JEITA) statement

Appendix C. Notices C-5

Japan Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guidelines with Modifications (products greater than 20 A per phase)

Korean communications statement

Please note that this device has been approved for business purposes with regard to electromagnetic interference (Type A). If you find this is not suitable for your use, you may exchange it for a non-business purpose one.

Russian Electromagnetic Interference (EMI) Class A statement

People's Republic of China Class A electronic emission Statement

Attention: This is a Class A product. In a domestic environment this product may

cause radio interference, in which case the user may be required to take adequate measures.

Taiwan Class A compliance statement

C-6 4610 SureMark Three– Station Printer: User's Guide

European Community (EC) Mark of Conformity Statement

This product is in conformity with the protection requirements of EC Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Toshiba Global Commerce Solutions cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-Toshiba Global Commerce Solutions option cards.

This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 / European Standard EN

55022. The limits for Class A equipment were derived for commercial and industrial

environments to provide reasonable protection against interference with licensed communication equipment.

Warning: This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures.

Electrostatic Discharge (ESD)

Attention: Electrostatic discharge (ESD) damage can occur when there is a

difference in charge between the part, the product, and the service person. No damage will occur if the service person and the part being installed are at the same charge level.

ESD damage prevention

Anytime a service action involves physical contact with logic cards, modules, back-panel pins, or other ESD sensitive (ESDS) parts, the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord.

The ESD ground clip can be attached to any frame ground, ground braid, green wire ground, or the round ground prong on the AC power plug. Coax or connector outside shells can also be used.

Handling removed cards

Logic cards removed from a product should be placed in ESD protective containers. No other object should be allowed inside the ESD container with the logic card. Attach tags or reports that must accompany the card to the outside of the container.

Japanese Electrical Appliance and Material Safety Law statement

Japanese power line harmonics compliance statement

Appendix C. Notices C-7

Cable ferrite requirement

All cable ferrites are required to suppress radiated EMI emissions and must not be removed.

Product recycling and disposal

This unit must be recycled or discarded according to applicable local and national regulations. Toshiba Global Commerce Solutions encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Toshiba Global Commerce Solutions offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products. Information on Toshiba Global Commerce Solutions product recycling offerings can be found on the Toshiba Global Commerce Solutions product recycling web site.

Español: Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable. Toshiba Global Commerce Solutions recomienda a los propietarios de equipos de tecnología de la información (TI) que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles. Toshiba Global Commerce Solutions dispone de una serie de programas y servicios de devolución de productos en varios países, a fín de ayudar a los propietarios de equipos a reciclar sus productos de TI. Se puede encontrar información sobre las ofertas de reciclado de productos de Toshiba Global Commerce Solutions en el sitio web Toshiba Global Commerce Solutions product recycling.

Notice: This mark applies only to countries within the European Union (EU) and

Norway.

Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive.

Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne et à la Norvège. L’etiquette du système respecte la Directive européenne 2002/96/EC en matière de Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions de retour et de recyclage applicables aux systèmes utilisés à travers l’Union européenne. Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin de vie.

C-8 4610 SureMark Three– Station Printer: User's Guide

In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to be collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework available to customers for the return, recycling, and recovery of WEEE. Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE. For proper collection and treatment, contact your local Toshiba Global Commerce Solutions representative.

Disposal of IT products should be in accordance with local ordinances and regulations.

Battery return program

This product may contain sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or lithium ion battery. Consult your user manual or service manual for specific battery information. The battery must be recycled or disposed of properly. Recycling facilities may not be available in your area. For information on disposal of batteries go to the Battery disposal web site or contact your local waste disposal facility.

For Taiwan:

Please recycle batteries.

For the European Union:

Notice: This mark applies only to countries within the European Union (EU)

Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries

Appendix C. Notices C-9

and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union. This label is applied to various batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of life per this Directive.

Les batteries ou emballages pour batteries sont étiquetés conformément aux directives européennes 2006/66/EC, norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs usés. Les directives déterminent la marche à suivre en vigueur dans l'Union Européenne pour le retour et le recyclage des batteries et accumulateurs usés. Cette étiquette est appliquée sur diverses batteries pour indiquer que la batterie ne doit pas être mise au rebut mais plutôt récupérée en fin de cycle de vie selon cette norme.

In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life. The label on the battery may also include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury and Cd for cadmium). Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste, but use the collection framework available to customers for the return, recycling and treatment of batteries and accumulators. Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, contact your local Toshiba Global Commerce Solutions representative.

This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators and power cells includes the cost of the environmental management of their waste.

For California:

Perchlorate material – special handling may apply

Refer to www.dtsc.ca.gov/hazardouswaste/perchlorate.

The foregoing notice is provided in accordance with California Code of Regulations

Title 22, Division 4.5, Chapter 33: Best Management Practices for Perchlorate Materials. This product/part includes a lithium manganese dioxide battery which

contains a perchlorate substance.

Flat panel displays

The fluorescent lamp in the liquid crystal display contains mercury. Dispose of it as required by local ordinances and regulations.

C-10 4610 SureMark Three– Station Printer: User's Guide

Monitors and workstations

Connecticut: Visit the website of the Department of Energy & Environmental Protection for information about recycling covered electronic devices in the State of Connecticut, or telephone the Connecticut Department of Environmental Protection at 1-860-424-3000.

Oregon: For information regarding recycling covered electronic devices in the state of Oregon, go to the Oregon Department of Environmental Quality site.

Washington: For information about recycling covered electronic devices in the State of Washington, go to the Department of Ecology Web site or telephone the Washington Department of Ecology at 1-800-Recycle.

Appendix C. Notices C-11

Trademarks

The following are trademarks or registered trademarks of Toshiba, Inc. in the United States or other countries, or both:

Toshiba The Toshiba logo

The following are trademarks of Toshiba Global Commerce Solutions in the United States or other countries, or both:

AnyPlace SureMark SurePoint SurePOS TCxWave

The following are trademarks of International Business Machines Corporation in the United States or other countries, or both:

DB2 DB2 Universal Database IBM and the IBM logo PS/2 Wake on LAN WebSphere

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Magellan is a registered trademark of Datalogic Scanning, Inc.

SYMBOL a registered trademark of Symbol Technologies, Inc.

Microsoft, Windows, Windows NT, and the Windows 95 logo are trademarks of Microsoft Corporation in the United States, other countries, or both.

Celeron and Intel are trademarks of Intel corporation in the United States, or other countries.

Java and all Java-based trademarks and logos are trademarks of Sun Microsystems, Inc. in the United States, or other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.

C-12 4610 SureMark Three– Station Printer: User's Guide

Index

Argentina power supply model 1-4 Argentina, DI station paper for A-1

bar codes 1-12 battery return program C-9

cable ferrite requirement C-8 cash drawer pin assignments B-3 character B-10 character fonts B-10 check verification, printing 2-1 checks, clearing jams 2-7 Class A compliance statement

Australia and New Zealand C-3 China C-6 European Union C-3, C-7 FCC (USA) C-3 Germany C-4 Industry Canada C-3 Japan C-7 Russia C-6 Taiwan C-6

cleaning

MICR reader read head 2-10

thermal printhead 2-9 clearing jams, DI station 2-7 code pages 1-12

code page 437 B-6

code page 858 B-7

code page 860 B-8

code page 863 B-9

code page 865 B-10

definitions B-4

generic B-5 commands, immediate B-2 communication interface baud rate 1-8 communication interfaces 1-6 consumable supplies A-1 controls, printer 2-1 customer receipt test 3-2

damage from electrostatic discharge C-7 DI station paper for Argentina A-1 differences in the models 1-4 disposal of equipment C-8 document insert forms A-1

electromagnetic Interference statement

Russia C-6

electronic emissions notices C-3

Australia and New Zealand C-3 China C-6 European Union C-3, C-7 FCC (USA) C-3 Germany C-4 Industry Canada C-3 Japan C-7 Korea C-6

Taiwan C-6 electrostatic discharge (ESD) C-7 end of life disposal C-8 equipment disposal C-8 European Union battery recycling statement C-9 expendable supplies A-2

ferrite requirement C-8 flat panel displays C-10 fonts, character B-10 fonts, impact printing B-11 fonts, thermal printing B-10

general description B-1 generic code page B-5

hardware requirements 1-11

immediate commands B-2 impact printing B-11 indicators, printer 2-1 information, planning 1-6 installation

power-on self-test 3-1

problem determination 3-7

testing 3-1 Internet resources 1-12 introduction 1-5

Japan Electronics and Information Technology Industries

Association statement C-5

Japanese Electrical Appliance and Material Safety Law

statement C-7

Japanese power line harmonics compliance

statement C-7 Japanese VCCI Council Class A statement C-5 journal test 3-3

Korean communications statement C-6

limitation model 4, bar code and check writing 1-11

memory units B-2 mercury-added statement C-10 messages 3-7 MICR reader and check flipper test 3-5 MICR reader read head cleaning 2-10 MICR reader test noise level 3-5 model 4 bar code limitations 1-11 model 4 check writing limitations 1-11 model differences 1-4

notices C-1

battery recycling C-9 cable ferrites C-8 electronic emissions C-3 electrostatic discharge (ESD) C-7 end of life disposal C-8 Toshiba C-1

offline test, customer receipt 3-2 offline test, journal 3-3 offline testing 3-2 operation of printer 2-1 overview 1-5

paper for Argentina, DI station A-1 paper width B-1 perchlorate C-10 planning information 1-6 print width B-1 printer

check verification 2-1 clearing jams, DI station 2-7 indicators and controls 2-1 operation 2-1 receipt paper loading 2-5 ribbon loading 2-4 ribbons, specifications A-2

printhead cleaning, thermal head 2-9

problem determination

messages 3-7 symptoms 3-7

publications

Web site xiii

receipt test, customer 3-2 requirements for hardware 1-11 resetting the printer 3-7 resident code pages 1-12 ribbon loading 2-4 ribbons, print A-2 RS-232 commands

RS-232 parameters B-3 RS-232 pin assignments B-3 RS-232 XON/XOFF 1-7

safety information vii software requirements 1-11 specifications

cash drawer pins B-3

document insert forms A-1

fonts B-10

memory B-2

paper width B-1

pitch B-1

print ribbons A-2

print width B-1

RS-232 pins B-3

speed B-1

thermal paper A-1 speed, print B-1 station paper for Argentina, DI A-1 supplies A-2 supplies, where to order A-1 symptoms 3-7

Taiwanese battery recycling statement C-9 test

document insert 3-3 testing 3-1

messages 3-7

symptoms 3-7 testing, offline 3-2 thermal paper A-1 thermal printing B-10 Toshiba support site 1-12 trademarks C-12

Web site, Support site 1-12 where to order supplies A-1

X-2 4610 SureMark Three– Station Printer: User's Guide

XON/XOFF 1-7

Index X-3

X-4 4610 SureMark Three– Station Printer: User's Guide

Printed in USA

GA27-4291-05

Toshiba SureMark 4610-TN3, SureMark 4610-GR3γ, SureMark 4610-TN4, SureMark 4610-TN5, SureMark 4610-GR4 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual