S11
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User’s Manual
TECRA A11/S11
Satellite Pro S500
computers.toshiba-europe.com
TECRA A11/S11, Satellite Pro S500
Table of Contents
Preface
General Precautions
Chapter 1 Getting Started
Equipment checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
System Recovery Options and
Restoring the pre-installed software . . . . . . . . . . . . . . . . . . . . . . .1-12
Chapter 2 The Grand Tour
Front with the display closed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Left side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Back side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Underside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
Front with the display open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
Optical disc drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
AC adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-18
Chapter 3 Hardware, Utilities and Options
Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
TOSHIBA Value Added Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Utilities and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Optional devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Bridge media slot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Optional accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35
Chapter 4 Operating Basics
TOSHIBA Dual Pointing Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Using the Fingerprint Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Web Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10
Using TOSHIBA Face Recognition. . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
Using the optical disc drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14
Writing CD/DVDs on DVD Super Multi drives . . . . . . . . . . . . . . . . . .4-18
ii User’s Manual
Media care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Sound System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Wireless communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Computer Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Using the Hard Disk Drive (HDD) Protection . . . . . . . . . . . . . . . . . . 4-36
Using the TOSHIBA USB Sleep and Charge Utility. . . . . . . . . . . . . 4-38
Heat dispersal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
Chapter 5 The Keyboard
Typewriter keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Function keys: F1 … F12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Soft keys: FN key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -2
Hot keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Windows special keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Keypad overlay for A4 size keyboard. . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Generating ASCII characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Chapter 6 Power and Power-Up Modes
Power conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Monitoring of power condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
TOSHIBA Password Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Power-up modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Panel power on/off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
System automatic Sleep/Hibernation. . . . . . . . . . . . . . . . . . . . . . . . 6-13
Chapter 7 HW Setup
Accessing HW Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
HW Setup window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Chapter 8 Troubleshooting
Problem solving process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Hardware and system checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
TOSHIBA support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24
Appendix A Specifications
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Appendix B Display Controller and Video mode
Display controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Video mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Appendix C Wireless LAN
Card Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Radio Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
Supported Frequency Sub-bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
TECRA A11/S11, Satellite Pro S500
User’s Manual iii
TECRA A11/S11, Satellite Pro S500
Appendix D
Bluetooth wireless technology Interoperability
Bluetooth wireless technology and your Health. . . . . . . . . . . . . . . . D-2
Regulatory statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2
Using Bluetooth Adaptor from TOSHIBA equipment in Japan . . . . D-4
Appendix E AC Power Cord and Connectors
Certification agencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1
Appendix F TOSHIBA PC Health Monitor
Starting the TOSHIBA PC Health Monitor . . . . . . . . . . . . . . . . . . . . . F-2
If a TOSHIBA PC Health Monitor message is displayed. . . . . . . . . . F-2
Cleaning the cooling module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-3
Appendix G Legal Footnotes
Appendix H If your computer is stolen
Glossary
Index
iv User’s Manual
Copyright
Disclaimer
TECRA A11/S11, Satellite Pro S500
© 2010 by TOSHIBA Corporation. All rights reserved. Under the copyright
laws, this manual cannot be reproduced in any form without the prior
written permission of TOSHIBA. No patent liability is assumed, with respect
to the use of the information contained herein.
TOSHIBA TECRA A1 1/S1 1/Satellite Pro S500 Portable Personal Computer
User’s Manual
First edition January 2010
Copyright authority for music, movies, computer programs, databases and
other intellectual property covered by copyright laws belongs to the author
or to the copyright owner. Copyrighted material can be reproduced only for
personal use or use within the home. Any other use beyond that stipulated
above (including conversion to digital format, alteration, transfer of copied
material and distribution on a network) without the permission of the
copyright owner is a violation of copyright or author’s rights and is subject
to civil damages or criminal action. Please comply with copyright laws in
making any reproduction from this manual.
This manual has been validated and reviewed for accuracy.
The instructions and descriptions it contains are accurate for the TOSHIBA
TECRA A11/S11/Satellite Pro S500 Portable Personal Computer at the
time of this manual’s production. However, succeeding computers and
manuals are subject to change without notice. TOSHIBA assumes no
liability for damages incurred directly or indirectly from errors, omissions or
discrepancies between the computer and the manual.
T rademarks
IBM is a registered trademark and IBM PC is a trademark of International
Business Machines Corporation.
Intel, Intel SpeedStep, Intel Core and Centrino are trademarks or registered
trademarks of Intel Corporation.
Windows, Microsoft and Windows logo are registered trademarks of
Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA
under license.
Photo CD is a trademark of Eastman Kodak Company.
Memory Stick, Memory Stick PRO, Memory Stick PRO Duo and i.LINK are
trademarks or registered trademarks of Sony Corporation.
ConfigFree is a trademark of Toshiba Corporation.
Wi-Fi is a registered trademark of the Wi-Fi Alliance.
Secure Digital and SD are trademarks of SD Card Association.
MultiMediaCard and MMC are trademarks of MultiMediaCard Association.
User’s Manual v
TECRA A11/S11, Satellite Pro S500
xD-Picture Card is a trademark of FUJIFILM Corporation.
Other trademarks and registered trademarks not listed above may be used
in this manual.
EU Conformity Statem ent
This product and - if applicable - the supplied accessories too are marked
with “CE” and comply therefore with the applicable harmonized European
standards listed under the Low Voltage Directive 2006/95/EC, the EMC
Directive 2004/108/EC and/or R&TTE Directive 1999/5/EC.
Responsible for
CE-marking:
Manufacturer: Toshiba Corporation, 1-1 Shibaura 1-chome,
The complete official EU CE Declaration can be obtained on following
internet page: http://epps.toshiba-teg.com/
CE compliance
This product is labelled with the CE Mark in accordance with the related
European Directives, notably Electromagnetic Compatibility Directive
89/336/EEC for the notebook and the electronic accessories including the
supplied power adapter, the Radio Equipment and Telecommunications
Terminal Equipment Directive 1999/5/EC in case of implemented
telecommunication accessories and the Low Voltage Directive 73/23/EEC
for the supplied power adapter.
This product and the original options are designed to observe the related
EMC (Electromagnetic Compatibility) and safety standards. However,
TOSHIBA cannot guarantee that this product still observes these EMC
standards if options or cables not produced by TOSHIBA are connected or
implemented. In this case the persons who have connected / implemented
those options / cables have to provide assurance that the system (PC plus
options / cables) still fulfils the required standards. To avoid general EMC
problems, the following guidance should be noted:
■ Only CE marked options should be connected / implemented
■ Only best shielded cables should be connected
TOSHIBA EUROPE GMBH, Hammfelddamm 8,
41460 Neuss, Germany.
Minato-ku, Tokyo, 105-8001, Japan
vi User’s Manual
TECRA A11/S11, Satellite Pro S500
Working environment
This product was designed to fulfil the EMC (Electromagnetic Compatibility)
requirements to be observed for so-called “Residential, commercial and
light industry environments”.
TOSHIBA do not approve the use of this product in working environments
other than the above mentioned “Residential, commercial and light industry
environments”.
For example, the following environments are not approved:
■ Industrial Environments (e.g. environments where a mains voltage of
380 V three-phase is used)
■ Medical Environments
■ Automotive Environments
■ Aircraft Environments
Any consequences resulting from the use of this product in working
environments that are not approved are not the responsibility of TOSHIBA.
The consequences of the use of this product in non-approved working
environments may be:
■ Interference with other devices or machines in the near surrounding area.
■ Malfunction of, or data loss from, this product caused by disturbances
generated by other devices or machines in the near su rrounding area.
Therefore TOSHIBA strongly recommend that the electromagnetic
compatibility of this product should be suitably tested in all non-approved
working environments before use. In the case of automobiles or aircraft, the
manufacturer or airline respectively should be asked for permission before
use of this product.
Furthermore, for general safety reasons, the use of this product in
environments with explosive atmospheres is not permitted.
User’s Manual vii
TECRA A11/S11, Satellite Pro S500
Modem warning notice
This information is only applicable to models equipped with a built-in
modem.
Conformity Statement
The equipment has been approved to [Commission Decision “CTR21”] for
pan-European single terminal connection to the Public Switched Telephone
Network (PSTN).
However, due to differences between the individual PSTNs provided in
different countries/regions the approval does not, of itself, give an
unconditional assurance of successful operation on every PSTN network
termination point.
In the event of problems, you should contact your equipment supplier in the
first instance.
Network Compatibility Statement
This product is designed to work with, and is compatible with the following
networks. It has been tested to and found to conform with the additional
requirements conditional in EG 201 121.
Germany ATAAB AN005,AN006,AN007,AN009,AN010
Greece ATAAB AN005,AN006 and GR01,02,03,04
Portugal ATAAB AN001,005,006,007,011 and
Spain ATAAB AN005,007,012, and ES01
Switzerland ATAAB AN002
All other countries/regions ATAAB AN003,004
Specific switch settings or software setup are required for each network,
please refer to the relevant sections of the user guide for more details.
The hookflash (timed break register recall) function is subje c t to separate
national type approvals. It has not been tested for conformity to national
type regulations, and no guarantee of successful operation of that specific
function on specific national networks can be given.
and DE03,04,05,08,09,12,14,17
P03,04,08,10
viii User’s Manual
TECRA A11/S11, Satellite Pro S500
Following information is only valid for EU-member States:
Disposal of products
The crossed out wheeled dust bin symbol indicates that products must be
collected and disposed of separately from household waste. Integrated
batteries and accumulators can be disposed of with the product. They will
be separated at the recycling centres.
The black bar indicates that the product was placed on the market after
August 13, 2005.
By participating in separate collection of products and batteries, you will
help to assure the proper disposal of products and batteries and thus help
to prevent potential negative consequences for the environment and
human health.
For more detailed information about the collection and recycling
programmes available in your country, please visit our website
(http://eu.computers.toshiba-europe.com) or contact your local city office or
the shop where you purchased the product.
Disposal of batteries and/or accumulators
The crossed out wheeled dust bin symbol indicates that batteries and/or
accumulators must be collected and disposed of separately from
household waste.
If the battery or accumulator contains more than the specified values of
lead (Pb), mercury (Hg), and/or cadmium (Cd) defined in the Battery
Directive (2006/66/EC), then the chemical symbols for lead (Pb), mercury
(Hg) and/or cadmium (Cd) will appear below the crossed out wheeled dust
bin symbol.
By participating in separate collection of batteries, you will help to assure
the proper disposal of products and batteries and thus help to prevent
potential negative consequences for the environment and human health.
For more detailed information about the collection and recycling
programmes available in your country, please visit our website
(http://eu.computers.toshiba-europe.com) or contact your local city office or
the shop where you purchased the product.
These symbols may not stick depending on the country and region where
you purchased.
User’s Manual ix
TECRA A11/S11, Satellite Pro S500
Disposing of the computer and the computer’s batteries
■ Discard this computer in accordance with applicable laws and
regulations. For further information, contact your local government.
■ This computer contains rechargeable batteries. After repeated use, the
batteries will finally lose their ability to hold a charge and you will need
to replace them. Under certain applicable laws and regulation, it may be
illegal to dispose of old batteries by placing them in the trash.
■ Please be kind to our shared environment. Check with your local
government authority for details regarding where to recycle old batteries
or how to dispose of them properly. This product contains mercury.
Disposal of this material may be regulated due to environmental
considerations. For disposal, reuse or recycling information, please
contact your local government.
ENERGY STAR® Program
Y our Computer model may be ENERGY STAR® compliant. If the model you
purchased is compliant, it is labeled with the ENERGY STAR logo on the
computer and the following information applies.
TOSHIBA is a partner in the ENERGY STAR Program and has designed
this computer to meet the latest ENERGY STAR guidelines for energy
efficiency. Your computer ships with the power management options preset
to a configuration that will provide the most stable operating environment
and optimum system performance for both AC power and battery modes.
To conserve energy, your computer is set to enter the low-power Sleep
mode which shuts down the system and display within 15 minutes of
inactivity in AC power mode. TOSHIBA recommends that you leave this
and other energy saving features active, so that your computer will operate
at its maximum energy efficiency. You can wake the computer from Sleep
mode by pressing the power button.
Products that earn the ENERGY STAR prevent greenhouse gas emissions
by meeting strict energy efficiency guidelines set by the US EPA and the EU
Commission. According to the EPA, a computer meeting the new ENERGY
STAR specifications will use between 20% and 50% less energy depending
on how it is used.
Visit http://www.eu-energystar.org or http://www.energystar.gov for more
information regarding the ENERGY STAR Program.
x User’s Manual
TECRA A11/S11, Satellite Pro S500
REACH - Compliance Statement
The new European Union (EU) chemical regulation, REACH (Registration,
Evaluation, Authorization and Restriction of Chemicals), entered into force
on 1 June 2007. Toshiba will meet all REACH requirements and is
committed to provide our customers with information about the chemical
substances in our products according to REACH regulation.
Please consult the following website
www.toshiba-europe.com/computers/info/reach for information about the
presence in our articles of substances included on the candidate list
according to article 59(1) of Regulation (EC) No 1907/2006 (“REACH”) in a
concentration above 0.1 % weight by weight.
Following information is only for Turkey:
■ Compliant with EEE Regulations: Toshiba meets all requirements of
Turkish regulation 26891 “Restriction of the use of certain hazardous
substances in electrical and electronic equipment”.
■ The number of possible pixel failures of your display is defined
according to ISO 13406-2 standards. If the number of pixel failures is
less than this standard, they will not be counted as defect or failure.
■ Battery is a consumption product, since the battery time depends on the
usage of your computer. If the battery can not be charged at all, then it
is a defect or failure. The changes in battery time is not a defect or
failure.
GOST
User’s Manual xi
TECRA A11/S11, Satellite Pro S500
Optical disc drive safety instructions
Be sure to check the international precautions at the end of this section.
TEAC
DVD-ROM drive DV-28S
■ The DVD-ROM drive model employs a laser system. To ensure proper
use of this product, please read this instruction manual carefully and
retain for future reference. Should the unit ever require maintenance,
contact an authorized service location.
■ Use of controls, adjustments or the performance of procedures other
than those specified may result in hazardous radiation exposure.
■ To prevent direct exposure to the laser beam, do not try to open the
enclosure.
xii User’s Manual
TECRA A11/S11, Satellite Pro S500
TEAC
DVD Super Multi with Double Layer Recording DV-W28S
■ The DVD Super Multi drive model employs a laser system. To ensure
proper use of this product, please read this instruction manual carefully
and retain for future reference. Should the unit ever require
maintenance, contact an authorized service location.
■ Use of controls, adjustments or the performance of procedures other
than those specified may result in hazardous radiation exposure.
■ To prevent direct exposure to the laser beam, do not try to open the
enclosure.
User’s Manual xiii
TECRA A11/S11, Satellite Pro S500
Panasonic Communications
DVD Super Multi with Double Layer Recording UJ890
■ The DVD Super Multi drive model employs a laser system. To ensure
proper use of this product, please read this instruction manual carefully
and retain for future reference. Should the unit ever require
maintenance, contact an authorized service location.
■ Use of controls, adjustments or the performance of procedures other
than those specified may result in hazardous radiation exposure.
■ To prevent direct exposure to the laser beam, do not try to open the
enclosure.
xiv User’s Manual
TECRA A11/S11, Satellite Pro S500
HITACHI LG
DVD Super Multi with Double Layer Recording GT20N
■ The DVD Super Multi drive model employs a laser system. To ensure
proper use of this product, please read this instruction manual carefully
and retain for future reference. Should the unit ever require
maintenance, contact an authorized service location.
■ Use of controls, adjustments or the performance of procedures other
than those specified may result in hazardous radiation exposure.
■ To prevent direct exposure to the laser beam, do not try to open the
enclosure.
Hitachi-LG Data Storage, Inc.
22-23,KAIGAN 3-CHOME,
MINATO-KU,TOKYO,108-0022
JAPAN
User’s Manual xv
TECRA A11/S11, Satellite Pro S500
International precautions
CAUTION: This appliance contains a
laser system and is classified as a
“CLASS 1 LASER PRODUCT.” To use
this model properly, read the instruction
manual carefully and keep this manual
for your future reference. In case of any
trouble with this model, please contact
your nearest “AUTHORIZED service
station.” T o prevent direct exposure to the
laser beam, do not try to open the
enclosure.
VORSICHT: Dieses Gerät enthält ein
Laser-System und ist als
“LASERSCHUTZKLASSE 1 PRODUKT”
klassifiziert. Für den richtigen Gebrauch
dieses Modells lesen Sie bitte die
Bedienungsanleitung sorgfältig durch
und bewahren diese bitte als Referenz
auf. Falls Probleme mit diesem Modell
auftreten, benachrichtigen Sie bitte die
nächste “autorisierte Service-Vertretung”.
Um einen direkten Kontakt mit dem
Laserstrahl zu vermeiden darf das Gerät
nicht geöffnet werden.
xvi User’s Manual
ADVARSEL: Denne mærking er anbragt
udvendigt på apparatet og indikerer, at
apparatet arbejder med laserstråler af
klasse 1, hviket betyder, at der anvendes
laserstrlier af svageste klasse, og at man
ikke på apparatets yderside kan bilve
udsat for utilladellg kraftig stråling.
APPARATET BOR KUN ÅBNES AF
FAGFOLK MED SÆRLIGT KENDSKAB
TIL APPARATER MED
LASERSTRÅLER!
Indvendigt i apparatet er anbragt den her
gengivne advarselsmækning, som
advarer imod at foretage sådanne
indgreb i apparatet, at man kan komme til
at udsatte sig for laserstråling.
TECRA A11/S11, Satellite Pro S500
OBS! Apparaten innehåller
laserkomponent som avger laserstråining
överstigande gränsen för laserklass 1.
VAROITUS. Suojakoteloa si saa avata.
Laite sisältää laserdiodin, joka lähetää
näkymätöntä silmilie vaarallista
lasersäteilyä.
CAUTION: USE OF CONTROLS OR
ADJUSTMENTS OR PERFORMANCE
OF PROCEDURES OTHER THAN
THOSE SPECIFIED IN THE OWNER’S
MANUAL MAY RESULT IN
HAZARDOUS RADIATION EXPOSURE.
VORSICHT: DIE VERWENDUNG VON
ANDEREN STEURUNGEN ODER
EINSTELLUNGEN ODER DAS
DURCHFÜHREN VON ANDEREN
VORGÄNGEN ALS IN DER
BEDIENUNGSANLEITUNG
BESCHRIEBEN KÖNNEN
GEFÄHRLICHE
STRAHLENEXPOSITIONEN ZUR
FOLGE HABEN.
User’s Manual xvii
TECRA A11/S11, Satellite Pro S500
Preface
Congratulations on your purchase of the TECRA A11/S11/Satellite Pro
S500 computer. This powerful notebook computer provides excellent
expansion capability, includes multimedia functionality, and is designed to
provide years of reliable, high-performance computing.
This manual tells how to set up and begin using your
TECRA A11/S11/Satellite Pro S500 computer. It also provides detailed
information on configuring your computer, basic operations and care, using
optional devices and troubleshooting.
If you are a new user of computers or if you’re new to portable computing,
first read over the Chapter 1, Getting Started and Chapter 3, Hardware,
Utilities and Options chapters to familiarize yourself with the computer’s
features, components and accessory devices. Then read Chapter 1,
Getting Started for step-by-step instructions on setting up your computer.
If you are an experienced computer user, please continue reading the
preface to learn how this manual is organized, then become acquainted
with this manual by browsing through its pages. Be sure to read the Special
features section in Chapter 3, Hardware, Utilities and Options to learn
about features that are uncommon or unique to this computer, as well as
the section on Chapter 7, HW Setup, to understand how to setup and
configure these features.
Read Chapter 3, Hardware, Utilities and Options if connecting optional
products or external devices.
Conventions
This manual uses the following formats to describe, identify, and highlight
terms and operating procedures.
Abbreviations
On first appearance, and whenever necessary for clarity, abbreviations are
enclosed in parentheses following their definition. For example: Read Only
Memory (ROM). Acronyms are also defined in the Glossary.
Icons
Icons identify ports, dials, and other parts of your computer.
The indicator panel also uses icons to identify the components it is
providing information on.
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TECRA A11/S11, Satellite Pro S500
Keys
The keyboard keys are used in the text to describe many computer
operations. A distinctive typeface identifies the key top symbols as they
appear on the keyboard. For example, ENTER identifies the ENTER key.
Key operation
Some operations require you to simultaneously use two or more keys. We
identify such operations by the key top symbols separated by a plus sign
(+). For example, CTRL + C means you must hold down CTRL and at the
same time press C. If three keys are used, hold down the first two and at
the same time press the third.
ABC
When procedures require an action such as clicking an
icon or entering text, the icon’s name or the text you are to
type in is represented in the typeface you see to the left.
Display
S ABC
Names of windows or icons or text generated by the
computer that appear on its display screen are presented
in the type face you see to the left.
Messages
Messages are used in this manual to bring important information to your
attention. Each type of message is identified as shown below.
Pay attention! A caution informs you that improper use of equipment or
failure to follow instructions may cause data loss or damage your
equipment.
Please read. A note is a hint or advice that helps you make best use of
your equipment.
Indicates a potentially hazardous situation, which could result in death or
serious injury, if you do not follow instructions.
Terminology
This term is defined in this document as follows:
Start The word “Start” refers to the “ ” button in Windows 7.
HDD or Hard
disk drive
User’s Manual xix
Some models are equipped with a “Solid State Drive
(SSD)” instead of a hard disk drive.
In this manual, the word “HDD” or “Hard disk drive” also
refers to the SSD unless otherwise stated.
TECRA A11/S11, Satellite Pro S500
General Precautions
TOSHIBA computers are designed to optimize safety, minimize strain and
withstand the rigors of portability. However, certain precautions should be
observed to further reduce the risk of personal injury or damage to the
computer.
Be certain to read the general precautions below and to note the cautions
included in the text of the manual.
Provide adequate ventilation
■ Always make sure your computer and AC adaptor have adequate
ventilation and are protected from overheating when the power is
turned on or when an AC adaptor is connected to a power outlet
(even if your computer is in Sleep Mode). In this condition, observe the
following:
■ Never cover your computer or AC adaptor with any object.
■ Never place your computer or AC adaptor near a heat source, such
as anelectric blanket or heater.
■ Never cover or block the air vents including those located at the
base of the computer.
■ Always operate your computer on a hard flat surface. Using your
computer on a carpet or other soft material can block the vents.
■ Always provide sufficient space around the computer.
■ Overheating your computer or AC adaptor could cause system failure,
computer or AC adaptor damage or a fire, possibly resulting in serious
injury.
Creating a computer-friendly environment
Place the computer on a flat surface that is large enough for the computer
and any other items you are using, such as a printer.
Leave enough space around the computer and other equipment to provide
adequate ventilation. Otherwise, they may overheat.
To keep your computer in prime operating condition, protect your work area
from:
■ Dust, moisture, and direct sunlight.
■ Equipment that generates a strong electromagnetic field, such as
stereo speakers (other than speakers that are connected to the
computer) or speakerphones.
xx User’s Manual
■ Rapid changes in temperature or humidity and sources of temperature
■ Extreme heat, cold, or humidity.
■ Liquids and corrosive chemicals.
Stress injury
Carefully read the Instruction Manual for Safety and Comfort. It contains
information on the prevention of stress injuries to your hands and wrists
that can be caused by extensive keyboard use. Instruction Manual for
Safety and Comfort also includes information on work space design,
posture and lighting that can help reduce physical stress.
Heat injury
■ Avoid prolonged physical contact with the computer. If the computer is
■ If the computer has been used for a long time, avoid direct contact with
■ The surface of the AC adaptor can become hot when in use but this
■ Do not lay the AC adaptor on a material that is sensitive to heat as the
TECRA A11/S11, Satellite Pro S500
change such as air conditioner vents or heaters.
used for long periods, its surface can become very warm. While the
temperature will not feel hot to the touch, if you maintain physical
contact with the computer for a long time, for example if you rest the
computer on your lap or if you keep your hands on the palm rest, your
skin might suffer a low-heat injury.
the metal plate supporting the various interface ports as this can
become hot.
condition does not indicate a malfunction. If you need to transport the
AC adaptor, you should disconnect it and let it cool before moving it.
material could become damaged.
Pressure or impact damage
Do not apply heavy pressure to the computer or subject it to any form of
strong impact as this can damage the computer’s components or otherwise
cause it to malfunction.
ExpressCard overheating
Some ExpressCards can become hot during prolonged use which may
result in errors or instability in the operation of the device in question. In
addition, you should also be careful when you remove an ExpressCard that
has been used for a long time.
Mobile phones
Please be aware that the use of mobile phones can interfere with the audio
system. The operation of the computer will not be impaired in any way, but
it is recommended that a minimum distance of 30cm is maintained between
the computer and a mobile phone that is in use.
User’s Manual xxi
TECRA A11/S11, Satellite Pro S500
Instruction Manual for Safety and Comfort
All important information on the safe and proper use of this computer is
described in the enclosed Instruction Manual for Safety and Comfort. Be
sure to read it before using the computer.
xxii User’s Manual
Getting Started
This chapter provides an equipment checklist, and basic information to start
using your computer.
Some of the features described in this manual may not function properly if
you use an operating system that was not pre-installed by TOSHIBA.
Equipment checklist
Carefully unpack your computer, taking care to save the box and packaging
materials for future use.
Hardware
Check to make sure you have all the following items:
■ TECRA A11/S11/Satellite Pro S500 Portable Personal Computer
■ AC adaptor and power cord (2-pin plug or 3-pin plug)
TECRA A11/S11, Satellite Pro S500
Chapter 1
Documentation
■ TECRA A11/S11/Satellite Pro S500 User’s Manual
■ TECRA A11/S 11/Satellite Pro S500 Quickstart
■ Instruction Manual for Safety and Comfort (included in User’s Manual)
■ Warranty information
If any of the items are missing or damaged, contact your dealer
immediately.
User’s Manual 1-1
TECRA A11/S11, Satellite Pro S500
Software
The following Windows® operating system and utility software are
pre-installed.
■ Windows 7
■ TOSHIBA Value Added Package
■ TOSHIBA Recovery Media Creator
■ TOSHIBA DVD Player
■ TOSHIBA Assist
■ TOSHIBA ConfigFree™
■ TOSHIBA HDD Protection
■ TOSHIBA Disc Creator
■ TOSHIBA Face Recognition (Can be used only for Web Camera
models)
■ TOSHIBA Web Camera Application (Can be used only for Web Camera
models)
■ TOSHIBA Bulletin Board
■ TOSHIBA ReelTime
■ TOSHIBA Service S tation
■ TOSHIBA eco Utility
■ Fingerprint Utility (Can be used only for models with Fingerprint Sensor)
■ Windows Mobility Center
■ Online Manual
1-2 User’s Manual
Getting Started
■ All users should be sure to read the section Starting up f or the first time.
■ Be sure to read the enclosed Instruction Manual for Safety and Comfort
for information on the safe and proper use of this computer. It is
intended to help you be more comfortable and productive while using a
notebook computer. By following the recommendations in it you may
reduce your chance of developing a painful or disabling injury to your
hand, arms, shoulders or neck.
This section provides basic information to start using your computer.
It covers the following topics:
■ Connecting the AC adaptor
■ Opening the display
■ Turning on the power
■ Starting up for the first time
■ Turning off the power
■ Restarting the computer
■ System Recovery Options and Restoring the pre-installed software
■ Use a virus-check program and make sure it is updated regularly.
■ Never format storage media without checking its content - formatting
destroys all stored data.
■ It is a good idea to periodically back up the internal hard disk drive or
other main storage device to external media. General storage media is
not durable or stable over long periods of time and under certain
conditions may result in data loss.
■ Before you install a device or application, save any data in memory to
the hard disk drive or other storage media. Failure to do so may result
in the loss of data.
TECRA A11/S11, Satellite Pro S500
User’s Manual 1-3
TECRA A11/S11, Satellite Pro S500
Connecting the AC adaptor
Attach the AC adaptor when you need to charge the battery or you want to
operate from AC power. It is also the fastest way to get started, because
the battery pack will need to be charged before you can operate from
battery power.
The AC adaptor can be connected to any power source supplying from
100 to 240 volts and 50 or 60 hertz. For details on using the AC adaptor to
charge the battery pack, refer to Chapter 6, Power and Power-Up Modes.
■ Always use the TOSHIBA AC adaptor that was included with your
computer, or use AC adaptors specified by TOSHIBA to avoid any risk
of fire or other damage to the computer. Use of an incompatible AC
adaptor could cause fire or damage to the computer possibly resulting
in serious injury. TOSHIBA assumes no liability for any damage caused
by use of an incompatible adaptor.
■ Never plug the AC adaptor into a power source that does not
correspond to both the voltage and the frequency specified on the
regulatory label of the unit. Failure to do so could result in a fire or
electric shock, possibly resulting in serious injury.
■ Always use or purchase power cables that comply with the legal
voltage and frequency specifications and requirements in the country of
use. Failure to do so could result in a fire or electric shock, possibly
resulting in serious injury.
■ The supplied power cord conforms to safety rules and regulations in
the region the product is bought and should not be used outside this
region. For use in other regions, please buy power cords that conform
to safety rules and regulations in the particular region.
■ Do not use a 3-pin to 2-pin conversion plug.
■ When you connect the AC adaptor to the computer, always follow the
steps in the exact order as described in the User’s Manual. Connecting
the power cable to a live electrical outlet should be the last step
otherwise the adaptor DC output plug could hold an electrical charge
and cause an electrical shock or minor bodily injury when touched. As
a general safety precaution, avoid touching any metal parts.
■ Never place your computer or AC adaptor on a wooden surface,
furniture, or any other surface that could be marred by exposure to heat
since the computer base and AC adaptor’s surface increase in
temperature during normal use.
■ Always place your computer or AC adaptor on a flat and hard surface
that is resistant to heat damage.
Refer to the enclosed Instruction Manual for Safety and Comfort for
detailed precautions and handling instructions.
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TECRA A11/S11, Satellite Pro S500
1. Connect the power cord to the AC adaptor.
Figure 1-1 Connecting the power cord to the AC adaptor (2-pin plug)
Figure 1-2 Connecting the power cord to the AC adaptor (3-pin plug)
Either a 2-pin or 3-pin adaptor/cord will be included with the computer
depending on the model.
2. Connect the AC adaptor’s DC output plug to the DC IN 15V jack on the
back of the computer.
1
2
1. DC IN 15V jack 2. DC output plug
Figure 1-3 Connecting the DC output plug to the computer
3. Plug the power cord into a live wall outlet - the Battery and DC IN
indicators on the front of the computer should glow.
User’s Manual 1-5
TECRA A11/S11, Satellite Pro S500
Opening the display
The display panel can be opened to a wide range of angles for optimal
viewing.
While holding down the palm rest with one hand so that the main body of
the computer is not raised, slowly lift the display panel - this will allow the
angle of the display panel to be adjusted to provide optimum clarity.
Use reasonable care when opening and closing the display panel.
Opening it vigorously or slamming it shut could damage the computer.
■ Be careful not to open the display panel too far as this could put stress
on the display panel’s hinges and cause damage.
■ Do not press or push on the display panel.
■ Do not lift the computer by the display panel.
■ Do not close the display panel with pens or any other objects left in
between the display panel and the keyboard.
■ When opening or closing the display panel, place one hand on the
palm rest to hold the computer in place and use the other hand to
slowly open or close the display panel (Do not use excessive force
when opening or closing the display panel).
1
1. Display panel
Figure 1-4 Opening the display panel
1-6 User’s Manual
TECRA A11/S11, Satellite Pro S500
Turning on the power
This section describes how to turn on the power - the Power indicator will
then indicate the status. Please refer to the Monitoring of power condition
section in Chapter 6, Power and Power-Up Modes, for more information.
■ After you turn on the power for the first time, do not turn it off until you
have set up the operating system. Please refer to the section Starting
up for the first time for more information.
■ Volume cannot be adjusted during Windows Setup.
1. Open the display panel.
2. Press and hold the computer’s power button for two or three seconds.
1
1. Power button
Figure 1-5 Turning on the power
Starting up for the first time
The Windows 7 Startup Screen will be the first screen displayed when you
turn on the power. Follow the on-screen instructions on each screen in
order to properly install the operating system.
When it is displayed, be sure to read the Software License Terms
carefully.
User’s Manual 1-7
TECRA A11/S11, Satellite Pro S500
Turning off the power
The power can be turned off in one of three modes, either Shut Down
Mode, Hibernation Mode or Sleep Mode.
Shut Down Mode
When you turn off the power in Shut Down Mode no data will be saved and
the computer will boot to the operating system’s main screen the next time
it is turned on.
1. If you have entered data, either save it to the hard disk drive or to other
storage media.
2. Make sure all disk/disc activity has stopped before removing the
CD/DVD or floppy diskette.
■ Make sure the Hard Disk Drive/Optical Disc Drive indicators are off.
If you turn off the power while a disk (disc) is being accessed, you may
lose data or damage the disk.
■ Never turn off the power while an application is running. Doing so could
cause loss of data.
■ Never turn off the power, disconnect an external storage device or
remove storage media during data read/write. Doing so can cause data
loss.
3. Click Start.
4. Click the Shut do wn button ( ).
5. Turn off any peripheral devices connected to your computer.
Do not turn the computer or peripheral devices back on immediately - wait
a short period to avoid any potential damage.
Sleep Mode
If you have to interrupt your work, you are able to turn off the power without
exiting from your software by placing the computer into Sleep Mode. In this
mode data is maintained in the computer’s main memory so that when you
turn on the power again, you can continue working right where you left off.
When you have to turn off your computer aboard an aircraft or in places
where electronic devices are regulated or controlled, always completely
shut down the computer. This includes turning off any wireless
communication switches or devices, and canceling settings that reactivate
the computer automatically, such as a timer recording function. Failure to
completely shut down the computer in this way could allow the operating
system to reactivate and run pre-programmed tasks or preserve unsaved
data, which could interfere with aviation or other systems, possibly causing
serious injury.
1-8 User’s Manual
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