Toshiba iES32 User Manual

0 (0)

Discover the Power of Toshiba’s IP Communication Solutions

Strata CIX Family

Toshiba iES32 User Manual

Think Business. Think VoIP. Think Toshiba.

Business Process Integration

and Unified Communications

Your voice communications system is one of your biggest assets, with the power to attract customers, enhance the image projected to your customers, save money, increase productivity, and improve customer satisfaction. This is why so many leading companies choose Toshiba. Toshiba’s IP communication solutions are designed to drive business process integration and unifi ed communications to create value, effi ciency, and maximize your return on investment.

Toshiba Strata CIX—The Innovative

IP Communication Solution

Whether you’re just getting started or are growing or adding new locations, communication is key to keeping your customers, employees, and vendors connected. Toshiba offers a full line of Strata® CIX™ communication platforms that give you the

fl exibility to grow, add applications, and customize functions as needed. Plus, Toshiba’s Strata Net technology lets you network multiple decentralized locations, dramatically expanding capacity or improving integration between locations.

Toshiba’s innovative system architecture allows you to implement an all IP solution, all digital, or a mix of IP and digital telephones that meet your needs. You can migrate to IP capabilities as your organization’s needs change.

The Toshiba Strata CIX Includes:

 

CIX40

CIX100

CIX200

Supports 4-11

Supports up to 64

Supports up to 96

trunks or 8-40

trunks or 72 voice

trunks or 160 voice

voice endpoints

endpoints and

endpoints and

depending upon

combinations up to

combinations up to

configuration.

112 total.

192 total.

CIX670

Supports up to 264 trunks or 560 voice endpoints and combinations up to 672 total.

CIX1200

Supports up to 440 trunks or 1,000 voice endpoints and combinations up to 1,152 total.

Communicate—On-site or Off-Site

IP and Digital Endpoints

The Toshiba Strata CIX IP communication system helps you communicate where and when you need to, keeping your customers connected and employee productivity at its peak. This versatile system supports many types of endpoints and devices, including a complete line of Toshiba IP telephones, SoftIPT® soft phones on notebook computers and smartphones, wireless IP telephones, add-on modules, DSS consoles, attendant consoles, as well as SIP telephones, analog telephones, and Toshiba digital telephones.

Strata Call Manager—Call Control From Your PC

Combine the capabilities of your computer and Toshiba telephone into one powerful communication tool that gives you the ability to dial, answer or transfer calls, and more, using your mouse without ever picking up the telephone. The integration provides screen popping with CRM programs such as Act!,® Goldmine,® Microsoft® Outlook,™, etc. Use your PC for Chat instant messaging, broadcast message to multiple users, and simultaneous Chat sessions. Presence capabilities let users see the current status of co-workers and who’s available, quickly relay and transmit important information, and best serve your customer through an easy, intuitive unifi ed communications interface.

Network Connection Choices

Strata CIX also supports a full range of network connections, from IP network interfaces and SIP trunks** to analog and digital Public Switched Telephone Network (PSTN) interfaces. With the confi guration fl exibility you want, you can build the communication system you need.

Mobility Solutions

Strata CIX integrates voice, video, and data applications over your IP network, making it possible to extend full telephone functionality to local and remote users.

On-site Mobility—Unwire Your World

Take productivity to a whole new level. Toshiba offers a powerful line of wireless telephones and soft phones. Answer your calls, access voice mail, and take advantage of virtually all the system’s advanced calling features almost anywhere you go within your facility.

Off-site Mobility—Stay Mobile and Connected

Stay connected using your Wireless Local Area Network (WLAN) with a wireless IP telephone, or the SoftIPT soft phone client that operates on your laptop, tablet PC, or smartphone. You can roam anywhere your WLAN provides coverage, and with the SoftIPT, anywhere you can access your WLAN via the Internet.

Meet-me Conferencing and Collaboration

The Strata Meeting application provides dial-in audio conferencing and web collaboration with Outlook calendar scheduling, desktop sharing, conference recording, usage reporting, and more. It’s web-based, so users can attend a collaboration session from anywhere via the network, and dial-in to an audio conference from anywhere via the PSTN. Plus, users’ PCs do not require installation of client software— all they need is Internet access.

Toshiba Voice Mail Applications

Integrated Voice Mail

Voice processing applications help you improve customer service by providing callers with instant attention, responsiveness, and access to information.

Capabilities:

Simplify voice mailbox operation through a Toshiba IP or digital telephone with LCD display and soft keys

Record calls directly into your voice mailbox with a single button on your telephone

Unifi ed Messaging manages voice, fax, and e-mail messages from your PC or telephone

Fax Integration, Text-To-Speech, Speech Recognition, and Interactive Voice Response applications enable you to add advanced options as needed

Communicate effectively both in and out of the offi ce with other employees and customers 24 hours-a-day, 365 days- a-year

Toshiba’s LVMU and iES16 models seamlessly integrate your voice message processing on a single printed circuit card inside your Strata CIX system—with no need for external connections, standard telephone ports, or separate power backup systems.

Strata Messaging

Voice Mail, Unifi ed Messaging, Follow-me, Call Recording, and LCD display and soft key integration applications run on a Linux® operating system-based unifi ed communications appliance that connects via SIP to Strata CIX.

Media Application Server

Toshiba’s Media Application Server supports voice processing and all value-added applications integrated within one platform that connects to the Strata CIX via Ethernet.

Applications:

Auto Attendant

Voice Mail

Automated Speech Recognition

Text-To-Speech

Unifi ed Messaging

Fax Integration

Interactive Voice Response

Automatic Call Distribution (ACD)

ACD Reporting

Toshiba-approved 3rd party Computer Telephony Integration (CTI) and CRM applications

Strata Call Manager Unifi ed Communications

FeatureFlex® adaptability tools

Network eManager® browser-based system administration

My Phone Manager® browser-based personal telephone administrator

THE POWER TO DO MORE

Loading...
+ 8 hidden pages