Toshiba DK40i, DK424I, DK14, DK424 User Manual 2

0 (0)

726+,%$ Telecommunication Systems Division

Digital Business Telephone Solutions

Programming Manual

Software Release 3.1

Software Release 4.3 and ACD

May 2000

Strata DK General End User Information

The Strata DK Digital Business Telephone System is registered in accordance with the

provisions of Part 68 of the Federal Communications Commission’s Rules and Regulations.

FCC Requirements

Means of Connection: The Federal Communications Commission (FCC) has established rules which permit the Strata DK system to be connected directly to the telephone network. Connection points are provided by the telephone company— connections for this type of customer-provided equipment will not be provided on coin lines. Connections to party lines are subject to state tariffs.

Incidence of Harm: If the system is malfunctioning, it may also be disrupting the telephone network. The system should be disconnected until the problem can be determined and repaired. If this is not done, the telephone company may temporarily disconnect service. If possible, they will notify you in advance, but, if advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Service or Repair: For service or repair, contact your local Toshiba telecommunications distributor. To obtain the nearest Toshiba telecommunications distributor in your area, call Toshiba America Information Systems, Inc., Telecommunication Systems Division in Irvine, CA (949) 583-3700.

Telephone Network Compatibility: The telephone company may make changes in its facilities, equipment, operations, and procedures. If such changes affect the compatibility or use of the Strata DK system, the telephone company will notify you in advance to give you an opportunity to maintain uninterrupted service.

Notification of Telephone Company: Before connecting a Strata DK system to the telephone network, the telephone company may request the following:

1. Your telephone number.

2. FCC registration number:

♦ Strata DK may be configured as a Key or Hybrid telephone system. The

appropriate configuration for your system is dependent upon your operation of the system.

♦ If the operation of your system is only manual selection of outgoing lines, it may

be registered as a Key telephone system.

♦ If your operation requires automatic selection of outgoing lines, such as dial

access, Least Cost Routing, Pooled Line Buttons, etc., the system must be registered as a Hybrid telephone system. In addition to the above, certain features (tie Lines, Off-premises Stations, etc.) may also require Hybrid telephone system registration in some areas.

♦ If you are unsure of your type of operation and/or the appropriate FCC

registration number, contact your local Toshiba telecommunications distributor for assistance.

DK14 and DK40i

Key system: Hybrid: CJ6MLA-74478-MF-E

DK424

Hybrid: Key system: CJ69XA-10242-KF-E PBX: CJCHN-22757-PF-E

DK424i

Key system: Hybrid: CJ69XA-10243-MF-E PBX: CJ6JPN-22758-PF-E

3. Ringer equivalence number: 0.3B. The ringer equivalence number (REN) is useful to determine the quantity of devices which you may connect to your telephone line and still have all of those devices ring when your number is called. In most areas, but not all, the sum of the RENs of all devices connected to one line should not

CJ6MLA-74479-KF-E

CJ69XA-10243-MF-E

CJ69XA-10242-KF-E

exceed five (5.0B). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to ascertain the maximum REN for your calling area.

4. Network connection information USOC jack required: RJ1CX, RJ2EX, RJ2GX, RJ48C, RJ48X, RJ11, RJ14C, RJ21X (see Network Requirements in this document). Items 2, 3 and 4 are also indicated on the equipment label.

Radio Frequency Interference

Warning: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case, the user, at his/her own expense, will be required to take whatever measures may be required to correct the interference.

This system is listed with Underwriters Laboratory.

UL Requirement: If wiring from any telephone exits the building or is subject to lightning or other electrical surges, then secondary protection is required. Secondary protection is also required on DID, OPS, and Tie lines. (Additional information is provided in this manual.)

Important Notice — Music-On-Hold

In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and Publishers, or other similar organization, if radio or TV broadcasts are transmitted through the music-on-hold feature of this telecommunication system. Toshiba America Information Systems, Inc., hereby disclaims any liability arising out of the failure to obtain such a license.

CP01, Issue 8, Part I Section 14.1 Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the Equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION! Users should not attempt to make such connections themselves, but

CP01, Issue 8, Part I Section 14.2 Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The terminal on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the Devices does not exceed 5.

should contact the appropriate electric inspection authority, or electrician, as appropriate.

Publication Information

Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

DKA-MA-PRGRM-VF 4025071

Version F, May 2000 (DK424i) Version E.2, March 2000 Version E.1, August 1999 Version E, May 1999 Version D.3, December 1998 (Format change)

Toshiba America Information Systems, Inc. Telecommunication Systems Division

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc. Strata AirLink, Call Center Viewer are trademarks of Toshiba America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

Version D.2, October 1998 (Update TBDK-0021) Version D.1, September 1998 (Update TBDK-0019) Version D, June 1998 (Update TBDK-0009) Version C, October 1997 Version B, April 1997 Version A.1, February 1997 (Update TB16-0003) Version A, December 1996

Introduction

Organization.......................................................................................................................................... vii

Conventions..........................................................................................................................................viii

Related Documents/Media ..................................................................................................................... ix

General Descriptions ....................................................................................................................... ix

Installation and Programming ......................................................................................................... ix

Feature Description.......................................................................................................................... ix

User Guides ..................................................................................................................................... ix

Quick Reference Guides................................................................................................................... x

CD-ROMs......................................................................................................................................... x

Chapter 1 – Overview

Numerical Program Listing..................................................................................................................1-1

Alphabetical Program Listing ..............................................................................................................1-7

How to Program a Strata DK System ................................................................................................ 1-10

Programming Section Layout......................................................................................................1-10

Program Sequence .......................................................................................................................1-11

Programming Data Variations .....................................................................................................1-12

First-time Programming.....................................................................................................................1-14

Step 1: Check Minimum Hardware Requirements...................................................................... 1-14

Step 2: Initialize the System ........................................................................................................1-14

Step 3: Run Programs 03 and 19-1.............................................................................................. 1-15

Step 4: Run Program 00...............................................................................................................1-15

Step 5: Set Date, Time and Day ..................................................................................................1-15

Step 6: Run Additional Programs as Required............................................................................1-15

Programming Examples .....................................................................................................................1-16

Chapter 2 – Initialization & Test

Program 91-9 – System Initialization ..................................................................................................2-2

Program 90 – Initialize Programs 00~*99 ...........................................................................................2-4

Program 91-1 – Automatic PCB Recognition and Port Renumber......................................................2-6

Program 91-2 – Data Transfer from Temporary Memory to Working Memory ................................. 2-8

Program 92 – Initializing Misc. Backup RAM ....................................................................................2-9

Program 00 – Part 1: Software Check................................................................................................2-12

Program 00 – Part 2: Processor RAM Test........................................................................................ 2-15

Chapter 3 – System & Station

Program 01 – Station Logical Port Display and/or Change................................................................. 3-1

Program 02 – Station Physical Port Display and/or Change................................................................ 3-2

Program 03 for DK14 – Slot Assignments .......................................................................................... 3-3

Strata DK Programming 5/00 i

Contents

System & Station

Program 03 for DK40i – Flexible PCB Slot Assignments................................................................... 3-4

Program 03 for DK424 – Flexible PCB Cabinet Slot Assignments .................................................... 3-6

Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments ...................................................3-8

Program *03 for DK424 – Cabinet Type Identification .................................................................... 3-12

Program 04 – Station Logical Port [PDN] Assignment .....................................................................3-13 Program *04 – [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls..3-18

Program 05 – Flexible Access Code Numbering...............................................................................3-20

Program *05 – Call Park Pickup Abbreviated Dialing ......................................................................3-22

Program 09 – Built-in Auto Attendant Prompt / Station Assignments..............................................3-23

Program *09 – [PDN], [PhDN], DH, ACD or Modem DID Ext. Assignments ................................3-25

Program 10-1 – System Assignments, Part 1 of 3 .............................................................................3-27

Program 10-2 – System Assignments, Part 2 of 3 .............................................................................3-30

Program 10-3 – System Assignments, Part 3 of 3 .............................................................................3-35

Program 10-4 – ACD/ISDN/Tandem Parameters.............................................................................. 3-39

Program *10 – Enhanced 911 Operation ........................................................................................... 3-42

Program 12 – System Assignments, Basic Timing............................................................................3-44

Program 13 – Defining the Message Center ......................................................................................3-46

Program 15 – Ground/Loop/Tie/DID Line Options...........................................................................3-47

Program *15 – CO Line Tenant Assignments ................................................................................... 3-50

Program 16 – Assign CO Line Groups (or Dial 9) ............................................................................3-51

Program 17 – DID/Tie Line Options .................................................................................................3-53

Program *17 – DID Intercept Port Number (Vacant or Wrong Number) .........................................3-56

Program 19 – Alternate Background Music Source Slot Assignment...............................................3-57

Program 20 – Computer and Data Interface Unit Configuration.......................................................3-58

Program 21 – Modem Pool Port Assignments...................................................................................3-61

Program 22 – RPCI and DIU Station Hunting for Data Calls ...........................................................3-63

Program 23 – Built-in Auto Attendant (AA) Primary Announcement Assignments ........................3-64

Program 24 – Built-in AA Secondary Announcement Assignments.................................................3-64

Program 25-1 – Built-in AA Incoming Call Overflow Time............................................................. 3-65

Program 26 – Built-in AA Camp-on Busy Time ...............................................................................3-66

Program 27 – DKT Handset/Headset Receiver Volume Level .........................................................3-68

Program 28 – DSS Console/Attendant Telephone Assignments .......................................................3-69

Program 29-1~8 – DSS Console and Number Button Assignments..................................................3-71

Program *29 – Add-on Modules Button Assignments ......................................................................3-74

Program 30 – Station Class of Service...............................................................................................3-76

Program *30 – Telephone Group Page Assignments ........................................................................3-82

Program 31 – Station Class of Service...............................................................................................3-83

Program *31 – Group Pickup Assignments ....................................................................................... 3-89

Program 32 – Automatic Preference ..................................................................................................3-90

Program *32 – RS-232 Voice Mail Message Center Port .................................................................3-92

Program 33 – [PDN]/ [PhDN] Station Hunting (Voice Calls Only)..................................................3-93

Program *33 – [PhDN] Owner Telephone Assignment ....................................................................3-95

Program 34 – Hold Recall Timing ..................................................................................................... 3-97

Program *34 – Station Class Of Service............................................................................................3-98

Program 35 – Station Class of Service.............................................................................................3-100

Program 36 – Fixed Call Forward....................................................................................................3-105

Program *36 – System NT Button Lock Password Changing Station Assignment ........................3-106

Program 37 – Ring Transfer (Camp-on) Recall Time .....................................................................3-107

Program *37 – Park Recall Timing..................................................................................................3-108

Program 38 – Digital and Electronic Telephone Keystrip Type......................................................3-109

ii Strata DK Programming 5/00

Contents

Toll Restriction

Program *38 – Standard Telephone Ring-Down Destination..........................................................3-113

Program 39 – Flexible Button Assignments ....................................................................................3-115

Program *40 – Distributed Hunt Group Member Assignments.......................................................3-124

Program *41 for DK424 – T1 Assignment Series (Part 1) ..............................................................3-126

Program *42-1 – Primary Timing Reference Assignments (Release 3.1 and earlier) .....................3-130

Program *42-1 Overview (Release 3.1 and earlier) ..................................................................3-130

Program *42-2 Overview (Release 3.1 and earlier) ..................................................................3-130

Program *50 – Caller ID Circuit Assignments to CO Line PCBs ...................................................3-131

Program *51 – Station Memory Allocation ..................................................................................... 3-133

Program *52 – Caller ID/ANI Abandoned Call Number Station Owner Assignments...................3-135

Program 58 – DK424 Attendant Console Series (Part 1) ................................................................3-137

Program 59 – Attendant Console Flexible Button Codes ................................................................3-140

Program 60-1 – SMDR Data Output Options .................................................................................. 3-144

Program 60-2~7 – SMDR Output/Account Code Digit Length ......................................................3-145

Program 60-8 – Call Forward External (Remote Change, Security) ID Code.................................3-147

Program 69 – Verified Account Codes ............................................................................................3-148

Program 70 – Verified Account Code Toll Restriction Assignments..............................................3-150

Program 71 – DNIS..........................................................................................................................3-152

Program *71~*73 – [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments.............3-157

Program 72 – DNIS Number Network Table Assignments.............................................................3-159

Program 74 – System NT Button Lock Password ...........................................................................3-161

Program 76-1(X-Y) – DK14, DK40i, all RCTUs and BCUs ..........................................................3-162

Program 76-2 (X-Z) – WSIU, TSIU and RSIU / RSIS / RMDS Transmission Rates .....................3-163

Program 77-1 – Peripheral Options (Door Phones) ......................................................................... 3-164

Program 77-2 – Door Phone Busy Signal/Door Lock Assignments................................................ 3-168

Program 77-3 – Night Ringing Over PIOU External Page Zones ...................................................3-170

Program 77-4 – RSIU Open Architecture Interface (OAI) Data Output Assignments....................3-171

Program 78 – CO Line Special Ringing Assignments.....................................................................3-173

Program 79 – Door Phone Ringing..................................................................................................3-175

Program *79 – Door Phone to [DN] Flashing Assignments............................................................3-177

Program 80 – EKT and DKT Ringing Tones (CO Line Calls)........................................................3-178

Program *80 – Call Forward Station Ring Assignment...................................................................3-179

Programs 81~89 – Ground/Loop Start/CO Line Station Ringing....................................................3-180

Auto Attendant ..........................................................................................................................3-181

CO lines to Ring Station [PDN] Ports and/or Distributed Hunt (DH) Group Ports..................3-181

Station Ringing Modes ..............................................................................................................3-181

Attendant Console (DK424 only).............................................................................................. 3-182

Programs *81, *84, and *87 – Ground/Loop Start/CO Line to [DN] LED Flash Assignments......3-184

Program 93 – CO Line Identification...............................................................................................3-188

Program 97 – Printing Program Data through SMDR ..................................................................... 3-190

Chapter 4 – Toll Restriction

Toll Restriction Methods......................................................................................................................4-1

Simple Toll Restriction.................................................................................................................. 4-1

Three-digit Toll Restriction ........................................................................................................... 4-1

Six-digit Toll Restriction ............................................................................................................... 4-1

Toll Restriction Features ......................................................................................................................4-1

Station Priority Classes 1~8 ..........................................................................................................4-2

Office Code Exception Tables.......................................................................................................4-2

Strata DK Programming 5/00 iii

Contents

Least Cost Routing

Emergency, Information, and Toll-free Long Distance Toll Restriction Override .......................4-2

Toll Restriction Override by System Speed Dial ..........................................................................4-2

Toll Restriction/Traveling Class Override Codes .........................................................................4-2

Special Common Carrier Authorization ........................................................................................ 4-2

Completing the Toll Restriction System Record .................................................................................4-3

Program 40 – Station CO Line Access ................................................................................................4-4

Program 41 – Station Outgoing Call Restriction .................................................................................4-6

Program 42-0 – CO Line to PBX/Centrex Connection & Access Codes ............................................4-8

Program 42-1~8 – PBX/Centrex Access Codes.................................................................................4-10

Program 43 – 0 + Credit Card Dialing Option...................................................................................4-11

Program 44-1~8 – Toll Restriction/Traveling Class Override Codes................................................4-13

Program 44-91~93 – Emergency Bypass of Forced/Verified Account Codes ..................................4-14

Program 45-1 – LCR/Toll Restriction Dial Plan................................................................................4-15

Program 45-2 – Toll Restriction Disable ........................................................................................... 4-19

Program 45-3~6 – Special Common Carrier Numbers and Authorization Code Digit Length.........4-20

Program 45-8~9 – Toll Restriction Override Code............................................................................ 4-22

Program *45-1 (1~4) – Toll Restriction for Office Codes.................................................................4-23

Program *45-2 (1~6) – LCR/Toll Restriction Bypass .......................................................................4-24 Program *45-3 (1~9) – LCR/Toll Restriction Bypass For Special Numbers that Begin with */# ....4-26

Program *45-4 – Special Code Dialing Sequence with LCR ............................................................4-28

Program *45-5 – Overlap Area Code.................................................................................................4-30

Program 46-2~4 – Toll Restriction Allowed/Denied Area Codes by Class ...................................... 4-31

Program 46-6~8 – Toll Restriction Allowed/Denied Local Office Codes Assigned by Class .......... 4-32

Programs 46-10~80 – Toll Restriction Class Parameters ..................................................................4-34

Programs 46-11~46-81 – Toll Restriction Class (1~8) Parameters ................................................... 4-36 Program 47 – Toll Restriction Exception Office Codes Assigned by Area Codes (Tables 1~16) ....4-37

Program 48 – Station Toll Restriction Classification ........................................................................4-39

Chapter 5 – Least Cost Routing

LCR Features .......................................................................................................................................5-1

Parameters .....................................................................................................................................5-1

Home Area Code ...........................................................................................................................5-1

Special Codes ................................................................................................................................5-1

Long Distance Information Plan Number .....................................................................................5-1

Local Call Plan Number ................................................................................................................5-1

Timeout after 0 (Zero) ...................................................................................................................5-2

Area Code and Office Code Exceptions........................................................................................5-2

Schedule Assignments Call Routing Plans....................................................................................5-2

Route Definitions...........................................................................................................................5-2

LCR Modified Digit Assignments.................................................................................................5-2

LCR Station Access Priority Assignments....................................................................................5-2

LCR Conditions ...................................................................................................................................5-2

LCR CO Line Programming Reference Table..................................................................................... 5-3

Program 50-1 – LCR Parameters ......................................................................................................... 5-4

Program 50-2 – LCR Home Area Code...............................................................................................5-5

Programs 50-3 (1~5) – LCR Special Codes.........................................................................................5-6

Program 50-4 – LCR Long Distance Information (LDI) Plan Number...............................................5-7

Program 50-5 – LCR Local Call Plan Number....................................................................................5-8

Program 50-6 – LCR Dial 0 (Zero) Time-out......................................................................................5-9

iv Strata DK Programming 5/00

Automatic Call Distribution

Program 51 – LCR Area Codes ......................................................................................................... 5-10

Program 52 – LCR Office Code Exceptions for Specified Area Code.............................................. 5-12

Program 53 – LCR Schedule Assignments for LCR Plans................................................................5-14

Program 54 – LCR Route Definition Tables......................................................................................5-17

Program 55 – LCR Modified Digits Table ........................................................................................5-19

Program 55-0 – Delete Number of Digits From the Front of Dialed Number................................... 5-20

Program 55-1 and 2 – Add Digits Before and/or After the Dialed Number ......................................5-21

Program 56 – LCR Station Group Assignments ................................................................................5-23

Chapter 6 – Automatic Call Distribution

Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot Assignments ..........................................6-2

Program 09 – Auto Attendant Prompt/ACD Group Assignments .......................................................6-3

Program *09 – ACD Group DID Line Digit Assignments..................................................................6-5

Program 10-4 – ACD/ISDN/Tandem Parameters................................................................................ 6-6

Program 11 – ACD Timing Assignments ............................................................................................6-7

Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments..................................6-11

Program 14-1 – ACD Agent Identification Code Assignments.........................................................6-12

Program *14-1 – Auto Answer with Zip Tone Assigned to Agent ID ..............................................6-12

Program 18 – Agent Names for SMIS/MIS Assignments .................................................................6-13

Program 14-2 – ACD Supervisor Passwords .....................................................................................6-15

Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations ........6-16

Program 14-3 – Announcement/Music Port and Queue Pattern........................................................6-18

Program 14-4 – Queue Time Out Overflow Destination ................................................................... 6-21

Program 14-5 – Overflow Point and Ring No Answer Routing Destination.....................................6-23

Program 14-6 – After Shift Service Destination ................................................................................6-27

Program 14-71 – Queue Size for Alarm, Immediate Assignments....................................................6-29

Program 14-72 – Queue Size for Alarm 1 .........................................................................................6-30

Program 14-73 – Queue Size for Alarm 2 .........................................................................................6-31

Program 14-8 – Alarm Pattern Assignments ..................................................................................... 6-32

Program 14-9 – Work Unit Assignments...........................................................................................6-34

Program 15 – Ground/Loop/Tie/DID Line Options...........................................................................6-35

Program 17 – DID/Tie Line Options .................................................................................................6-35

Program 35 – Station Class of Service...............................................................................................6-35

Program 71 – DID/Tie/DNIS/ANI Lines...........................................................................................6-35

Program 39 – Flexible Button Assignments for ACD Telephones....................................................6-36

Contents

Chapter 7 – ISDN

System Programs Overview................................................................................................................. 7-1

ISDN Related Programs.......................................................................................................................7-3

Trunk Programs Overview...................................................................................................................7-5

Guidelines for Programming ISDN Calling Features ..........................................................................7-6

Programming for ISDN CO Switch Type .....................................................................................7-6

Programming for ISDN PRI DID Type Call .................................................................................7-6

Programming for ISDN PRI DNIS Type Call...............................................................................7-8

Programming for ISDN PRI LDN Type Call................................................................................7-9

Call-By-Call Overview ......................................................................................................................7-10

T1 Example..................................................................................................................................7-10

Call-by-Call Line Sharing ...........................................................................................................7-11

Call-by-Call Min/Max Control....................................................................................................7-12

Strata DK Programming 5/00 v

Contents

E911

Time Zones ..................................................................................................................................7-13

Call-by-Call Programming ..........................................................................................................7-13

Program 16 – Assign CO Line Groups ..............................................................................................7-14

Program *16 – ISDN Trunk Group Type Assignment ......................................................................7-15

Program *42 – Clock Source .............................................................................................................7-16

Program *43-1~3 – D-Channel Control and NFAS Assignments .....................................................7-17

Program *43-2 – Non-Facility Associated Signaling (NFAS) Assignment ......................................7-18

Guide to Programming NFAS with Release 4.15 software.........................................................7-18

Program *43-3 – Network PRI Interface Assignment .......................................................................7-19

Program *43-4 – PRI Explicit/Implicit Coding Assignment ............................................................7-19

Program *44 – BRI Service Profile Identifier (SPID) Parameters ....................................................7-20

Program *60 – BRI Line/Station Operation Assignment .................................................................. 7-21

Program *61 – Analog Trunk Services for ISDN..............................................................................7-22

Program *62 – Non-ISDN Station Bearer Service ............................................................................ 7-23

Program *63 – ISDN Dialing Parameters.......................................................................................... 7-24

Program *64-1 – Direct Inward Dialing Parameters.......................................................................... 7-25

Program *64-2 – Number of DID/DNIS Digits for Trunk Groups....................................................7-26

Program *65 – ISDN Channel Group Assignment............................................................................7-27

Program *66-1 – Channel Group Number Parameters ......................................................................7-28

Programs *66-2 and *66-4 – Call-by-Call Trunk Group Codes and Network ID.............................7-29

Program *66-3 – Channel Group/Trunk Parameters .........................................................................7-31

Program *66-5 – Line Directory Number (LDN) Registration .........................................................7-33

Program *66-6 – LDN/Trunk Group to Channel Group Assignments ..............................................7-34

Program *66-7 – LDN/Trunk Group Assignments............................................................................7-35

Program *67-1 – Trunk Group Call Direction...................................................................................7-36

Program *67-2 – Call Types for ISDN Trunk Group Supported....................................................... 7-37

Program *67-3 – ISDN Trunk Group Minimum Channel Reservation............................................. 7-38

Program *67-4 – ISDN Trunk Groups Maximum Channel Reservation...........................................7-39

Program *67-5 – Multiple Time Zone Settings .................................................................................7-40

Program *68-1 – Calling Number ID Presentation Parameters ......................................................... 7-41

Program *68-2 – Outbound CNIS Parameters................................................................................... 7-42

Program *69-1 – CNIS Presentation Parameters ...............................................................................7-43

Program *69-2 – Special Number Assignment..................................................................................7-44

Chapter 8 – E911

Operation Overview .............................................................................................................................8-1

SMDR ..................................................................................................................................................8-2

Programming Overview .......................................................................................................................8-3

Program *11-0 – E911/CAMA Trunk Assignments............................................................................8-4

Program *11-1 – CAMA Trunk Group Line Assignments..................................................................8-6

Program *11-2 – CAMA Trunk Group Hunting Assignments............................................................8-7

Program *11-5 – CAMA Digits Sent on 911 Calls..............................................................................8-8

Program *11-6 – E911 Interdigital Timer............................................................................................ 8-9

Program *11-8 – 911 Special [DN] Notification Assignments .........................................................8-10

Program *12 – CESID Station Information .......................................................................................8-11

Program *13 – Station To CAMA Trunk Group Assignment ...........................................................8-13

Glossary.............................................................................................................................................. GL-1

Index.......................................................................................................................................................IN-1

vi Strata DK Programming 5/00

Introduction

This manual provides for programming the following Strata DK digital business telephone

systems:

♦ Strata DK14, Release 3.1

♦ Strata DK40i, DK424 and DK424i, Release 4.3

It is intended for qualified service technicians and system programmers.

This manual uses simplified, generic system record sheets that have legends that show you specific

port configurations for Strata DK14, DK40i, DK424 and DK424i systems. After using the legends,

copy the generic record sheets as required to accommodate your system ports and settings.

The Installation and Maintenance (I&M) Manual, a companion book, covers the installation and

maintenance information and instructions for the Strata DK systems discussed in this book.

Organization

This manual is organized as follows for your convenience:

♦ Chapter 1 – Overview includes general programming information and basic instructions on

how to program the system with a 20-button LCD digital or electronic telephone.

♦ Chapter 2 – Initialization & Test includes information for initializing and test programs.

♦ Chapter 3 – System & Station includes programming information for the entire system and

individual stations.

♦ Chapter 4 – Toll Restriction includes programming information for Toll Restriction.

♦ Chapter 5 – Least Cost Routing includes programming information for Least Cost Routing.

♦ Chapter 6 – Automatic Call Distribution includes ACD programming for DK40i, DK424,

and DK424i Release 4.3.

♦ Chapter 7 – ISDN includes programming instructions and record sheets for Integrated

Systems Digital Networking features for the DK40i, DK424 and DK424i.

♦ Chapter 8 – E911 includes programming information for connecting the DK40i, DK424 and

DK424i to Enhanced 911 CAMA trunks.

♦ Glossary/Index

The programs in each chapter are given in numerical order (except Initialization and Test which is

given in order of importance). The “*” programs are located behind the program of the same name

(e.g., Program *09 follows Program 09).

Strata DK Programming 5/00 vii

Introduction



Conventions

Conventions Description

Note

Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items.

Important!

CAUTION!

WARNING!

[DN]

[PDN]

[SDN]

Calls attention to important instructions or information.

Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely.

Alerts you when the given task could cause personal injury or death.

Represents any Directory Number button, also known as an extension or intercom number.

Represents any Primary Directory Number button (the extension number for the telephone).

Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN.

[PhDN] Represents any Phantom Directory Number button (an additional DN).

BCU

Represents all of the DK424i processors. The DK424i processors are: B1CU, B2CAU/B2CBU, B3CAU/B3CBU, B5CAU/B5CBU.

B2CAU/BU Abbreviation for the B2CAU/B2CBU.

B3CAU/BU Abbreviation for the B3CAU/B3CBU.

B5CAU/BU Abbreviation for the B5CAU/B2CBU.

$ULDO%ROG

Represents telephone buttons.

Courier Shows a computer keyboard entry or screen display.

“Type” Indicates entry of a string of text.

“Press”

Indicates entry of a single key. For example: Type prog then press Enter.

Shows a multiple PC keyboard or phone button entry. Entries without

Plus (+)

spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between them show a sequential entry. Example: # + 5.

Tilde (~) Means “through.” Example: 350 ~ 640 Hz frequency range.

➤

Denotes the step in a one-step procedure.

Denotes a procedure.

Used in a programming sequence to denote a variable LED button. A number on the black button represents a specific LED button.

Indicates continuation of a series of numbers entered.

Grey words within the printed text denote cross-references. In the

See Figure 10

electronic version of this document (Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.

viii Strata DK Programming 5/00

Numerical Program Listing

The following numerical listing gives you the Strata DK program numbers, titles and program

types.

Program Title

Overview

Program Number

00 Part 2: RCTU: Random Access Memory (RAM) Test X

01 Station Logical Port Display and/or Change X

02 Station Physical Port Display and/or Change X

03 Flexible PCB Cabinet and Slot Assignments X X

*03 Cabinet Type Identification X

04 Station Logical Port Primary Directory Number Assignment X

*04 [PhDN] and Distributed Hunt [DN] for Internal Tie Line Calls X

05 Flexible Access Code Numbering X

05 Call Park Pickup Abbreviated Dialing X

09 Built-in Auto Attendant Prompt/Station Assignments X X

*09 [PDN], [PhDN], DH, ACD or Modem DID External Assignments X X

10-1~3 System Assignments, Basic Timing X X

10-4 ACD Parameters and ISDN PRI and BRI T-wait Timers X X

*10-11 E911 Standard Telephone Ports Assignment X

*10-12 E911 Standard Telephone Ports Assignment X

*10-91 E911 Interdigital TImer X

10-92 E911 Pause Before Send TImer X

11 ACD Timing Assignments X

*11-1~9 CAMA Trunk Assignments X

12 System Assignments X

*12 ANI Station Information X

13 Defining the Message Center X

*13 Station Group Information X

14-0 Loop/Ground Start CO Line Direct Ring to ACD Group Assignments X

14-1 ACD Agent Identification Code Assignments X

Part 1: Software Check/Remote Maintenance Security Code Assignments

Initialization & Test

System

Station

Toll Restriction

Least Cost Routing

ACD

ISDN

Strata DK Programming 5/00 1-1

Overview

Numerical Program Listing

Program Title

Program Number

*14-1 Auto Answer with Zip Tone Assigned to Agent ID X

14-2 ACD Supervisor Passwords X

*14-2 DID/Tie/DNIS/ANI Line After Shift and Overflow Substitution Destination X

14-3 Announcement / Music Port Assignments and Queue Pattern X

14-4 Queue Time Out Overflow Destination X

14-5 Overflow Point and Ring No Answer Routing Destination Assignments X

14-6 After Shift Service Destination X

14-71 Queue Size for Alarm (Immediate Assignments) X

14-72 Queue Size for Alarm 1 X

14-73 Queue Size for Alarm 2 X

14-8 Alarm Pattern Assignments X

14-9 Work Unit Assignments / Stroke Digit Length X

15 Ground/Loop/Tie/DID Line Options X X

*15 CO Line Tenant Assignments X

16 Assign CO Line Groups (Dial 9, 81~84, 81~88 or 801~816) X X

*16 ISDN Trunk Group Type Assignment X

17 DID/Tie Line Options X X

*17 DID Intercept Port Number X

18 Agent ID Code Name for MIS Assignments X

19 Alternate Background Music (BGM) Source Slot Assignment X

20 Computer Interface Unit and Data Interface Unit Configuration X

21 Modem Pool Port Assignments X

22 Computer and Data Interface Units (DIU) Station Hunting (Data Calls) X

23 Built-in Primary Auto Attendant Announcement Device Assignments X

24 Built-in Secondary Auto Attendant Announcement Device Assignments X

25-1 Incoming Built-in Auto Attendant Call Overflow Time X

26 Built-in Auto Attendant Camp-on-Busy Time X

27 Digital Telephone Handset/Headset Receiver Volume Level X

28 DSS Console/Attendant Telephone Assignments X

29-1~8 DSS Console Button Assignments Console Number X

*29 Add-on Module Button Assignments X

30 Station Class of Service X

*30 Telephone Group Page Assignments X

31 Station Class of Service X

*31 Group Pickup Assignments X

32 Automatic Preference X

*32 RS-232 (SMDI or Toshiba Proprietary) Voice Mail Message Center Port X

33 Station Intercom and Directory Number Hunting (Voice Calls Only) X

*33 Phantom Directory Number [PhDN] Owner Telephone Assignments X

Initialization & Test

System

Station

Toll Restriction

Least Cost Routing

ACD

ISDN

1-2 Strata DK Programming 5/00

Overview

Numerical Program Listing

Program Title

Program Number

34 Hold Recall Timing X

*34

35 Station Class of Service X X

36 Fixed Call Forward (Voice Calls Only) X

*36 System NT Button Lock Password Changing Station Assignment X

37 CO and Tie Line Ring Transfer (Camp-on) Recall Time X

*37 Park Recall Timing X

38 Digital and Electronic Telephone Keystrip Type X

39 Flexible Button Assignment X X

40 Station CO Line Access X

*40 Distributed Hunt Group Member Assignments X

41 Station Outgoing Call Restriction X

*41-1 T1 Span Frame and Coding Assignments X X

*41-2 T1 Channel Assignments X X

*41-3 T1 Span Transmit (Send) Level Pad Assignments X

*41-4 T1 Span Receive Level Pad Assignments X

42-0 CO Line to PBX/Centrex Connection X

42-1~8 PBX/Centrex Access Code X

*42-1 T1 Span Primary Reference Assignments X

*42-2 T1 Span and Secondary Timing (Backup) Reference Assignments X

43 0 + Credit Card Dialing Option X

*43-1~3 D-Channel Control and NFAS Assignments X

*43-4 PRI Explicit/Implicit Coding X

44-1~8 Toll Restriction Class (1~8)/Traveling Class Override Codes X

44-91~93 Emergency Bypass of Forced/Verified Account Codes X

*44 BRI Service Profile Identifier (SPID) Parameters X

45-1 LCR/Toll Restriction Dial Plan X X

45-2 Toll Restriction Disable X

45-3~6

45-8~9 Toll Restriction Override Code X

*45-1 Toll Restriction for Office Codes in Local and All Other Area Codes X

*45-2

*45-3 LCR/Toll Restriction Bypass - Special Numbers Beginning with  or # X X

*45-4 LCR/Toll Restriction Bypass X X

46-2~4 Toll Restriction Allowed/Denied Area Codes Assigned by Class X

46-6~8

Station Class of Service (Standard Telephone Camp-on Busy and Busy Override Tone Option)

Special Common Carrier (SPCC) Numbers and Authorization Code Digit Length

LCR/Toll Restriction Bypass for Special Numbers That Do Not Being with

or # Digits



Toll Restriction Allowed/Denied Office Codes Assigned by Class for Local Calls

Initialization & Test

System

Station

Toll Restriction

Least Cost Routing

ACD

Overview

ISDN

Strata DK Programming 5/00 1-3

Overview

Numerical Program Listing

Program Title

Program Number

46-10~80 Toll Restriction Class Parameters X

46-11~81 Toll Restriction Class Parameters X

46-21,46-31

46-41, 46-51, 46-61, 46-71,

46-81

47 Toll Restriction Exception Office Codes Assigned by Area Codes X

48 Station Toll Restriction Classification X

50-1 Least Cost Routing Parameters X

50-2 Least Cost Routing Home Area Code X

50-31~35 Least Cost Routing Special Code X

50-4 Least Cost Routing Long Distance Information (LDI) Plan Number X

50-5 Least Cost Routing Local Call Plan Number X

50-6 Least Cost Routing Dial Zero Time-out X

*50

51 Least Cost Routing Area Codes X

*51

52 Least Cost Routing Code Exceptions for Specified Area Code X

*52

53 Least Cost Routing Schedule Assignments for LCR Plans X

54 Least Cost Routing Route Definition Tables X

55-0 Least Cost Routing Modified Digits Table (Delete) X

55-1~2 Least Cost Routing Modified Digits Table (Add) X

56 Least Cost Routing Station Group Assignments X

58-1 Attendant Console Overflow Timer X

58-2

58-4 Attendant Console Answer Button Priority Assignments X

58-5 Attendant Console Overflow Destination Assignments X

59 Attendant Console Flexible Button Codes X

60-1 SMDR Data Output Options X

*60 BRI Assignment for Line/Station Operation X

60-2~7 SMDR Output/Account Code Digit Length X

60-8 Call Forward External (Remote Change, Security) ID Code X

*61 Analog Trunk Bearer Service X

*62 Non-ISDN Station Bearer Service X

*63 Timer for Sending Dialed Digits X

Toll Restriction Classes 2~8 X

Caller ID (RCIU/RCIS) Circuit Assignments to CO Line (RCOU, RCOS, RGLU, and PCOU)

Station Memory Allocation to Store Caller ID and/or ANI Numbers on Abandoned/ Unanswered Calls

Caller ID or ANI Ground/Loop/Tie/DID Line Circuit Abandoned Call Number Store Station Owner Assignments

Attendant Console Display Type, Answer Button Operation, and Call Waiting Tone

Initialization & Test

System

Station

Toll Restriction

Least Cost Routing

ACD

ISDN

1-4 Strata DK Programming 5/00

Overview

Numerical Program Listing

Program Title

Program Number

*64-1 Direct Inward Dialing Parameters X

*64-2 Number of DID/DNIS Digits for Trunk Groups X

*65 Call by Call Channel Group Assignment X

*66-1 Channel Group Number Parameters X

*66-2,

*66-4

*66-3 Channel Group/Trunk Parameters X

*66-5 Line Directory Number (LDN) Registration X

*66-6 LDN/Trunk Group to Channel Group Assignments X

*66-7 LDN/Trunk Group Assignments X

*67-1 Trunk Group Call Direction X

*67 Call Types for ISDN Trunk Group Supported X

*67 Call Types for ISDN Trunk Groups X

*67 ISDN Trunk Group Maximum Channel Reservation X

*68-1 Calling Number ID Presentation Parameters X

*68-2 Outbound CNIS Parameters X

69 Verified Account Codes X

*69-1 CNIS Presentation Parameters X

*69-2 Special Number Assignment X

70 Verified Account Code Toll Restriction Class Assignments X

71-0 DID/Tie/DNIS/ANI Lines X

71-1~3 DNIS Number and ANI Line Routing Assignments X X

71-4 DNIS Number and ANI Only Lines Voice Mail (VM) ID Assignments X

71-5 DNIS Number Name Display X

*71~*73 [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments X

72 DNIS Network Table Assignments X

74 System NT Button Lock Password X

76-1 TSIU, WSIU, RSIU, RSIS, and RMDS Port Assignments X

76-2 TSIU, WSIU, RSIU, RSIS, and RMDS Port Assignments X

77-1

77-2 Door Phone Busy Signal/Door Lock Assignments X

77-3 Night Ringing Over PIOU External Page Zones X

77-4

79 Door Phone Ringing X

*79 Door Phone to [DN] Flashing Assignments X

80 Electronic and Digital Telephone Ringing Tones (CO Line Calls) X

Call-by-Call Trunk Group Codes and Network ID

Peripheral Options RSIU, RSIS, RMDS, IMDU, PIOU, PIOUS, and PEPU

RSIU Open Architecture Interface (OAI) Data Output Assignments (Caller ID/DNIS/ANI Open Architecture Output Options)

Ground and Loop Start CO Line Special Ringing Assignments, DISA, IMDU, RMDS, and Night Ringing Over External Page

Initialization & Test

System

Station

Toll Restriction

Least Cost Routing

ACD

Overview

ISDN

Strata DK Programming 5/00 1-5

Overview

Numerical Program Listing

Program Title

Program Number

80 Call Forward Station Ring Assignment (Release 3.2) X

*81, *84, *87

81~89

90 Initializing Program 00~*99 X

91-1 Automatic PCB Recognition/Port Renumber X

91-2 Data Transfer from Temporary Memory to Working Memory X

91-9 System Initialization X

93 CO Line Identification X

97 Printing Program Data through SMDR X

Ground/Loop Start/ CO Line to Directory Number Button LED Flash Assignments

Ground/Loop Start/CO Line/Station Auto Attendant, Attendant Console, and Distributed Hunt Group Ringing Assignments

Initializing Speed Dial Numbers, VM ID Codes, Character Message Memory Timed Reminders, Digital Telephone Volume, Called ID, ANI, and Call Forward Backup RAM

Initialization & Test

System

Station

Toll Restriction

Least Cost Routing

ACD

ISDN

1-6 Strata DK Programming 5/00

Alphabetical Program Listing

This alphabetical program listing gives you features/topics and the corresponding Strata DK

program numbers that relate to the topic

Overview

Alphabetical Program Listing

Overview

Feature or Topic Program Number

Account Codes 15, 70, 39, 69, 30, 60

03, 09, *09, 10-4, 11,

14-0, 14-1, *14-1, 14-2, *14-2,

ACD

Add-on Module *29

Alarm Sensor 39

All Call Voice Page 05, 10-2, 31, 39

Alert Signal 39

Alternate Point Answer 10-1

Amplified Conference (External)

ANI

Attendant Console 03, 58-1, 58-2, 58-4, 58-5, 59

Auto Attendant (Built-in) 09, 10-3, 23~26, 78, 81~89

Automatic Busy Redial (ABR) 10-1, 16, 30, 39

Automatic Callback 05, 39, 10-2

Automatic Hold 35

Automatic Hold Recall 34

Automatic PCB Recognition 91

Automatic Preference 32

Automatic Release Hold/VM Port

Background Music 05, 10-2, 19, 39

Busy Override 05, 31

Busy Station Transfer/Ringing 35

Cabinet Type Identification *03

Call Blocking (VM Ports) 31

Call Forward Blocking with Handsfree

Call Forward External 05, 12, 15, 41, 60-8

Call Forward Station Ring (ground/loop start lines)

Call Forwarding (all types) 10-2, 36, 39, 40

Call Park Orbits *05, *37, 39, 58-4, 59

14-3, 14-4, 14-5, 14-6, 14-8,

14-9, 14-71, 14-72, 14-73, 15, 17,

18, 35, 39, 71-1~3

10-2, 10-3

10-3, 20, 39, *51, *52, 59, 60-1,

71-0~5), 72, 77-4

Feature or Topic Program Number

Call Pickup 10-1, *15, *31, 39

Call Transfer with Camp-on 10-1

Caller ID

Camp-on 10-2, 31, *34, 37

Centrex/PBX Compatible 42-0, 42-1~8, *45

Centrex Ringing Repeat 10-1

CO/Centrex/PBX Feature Buttons

CO Line Access 39, 40, 41

CO Line Alpha Identification 93

CO Line Groups 16

CO Line Reseize Guard Time 10-1, 42-0

CO Line Queuing 05, 16

CO Line Ringing 78, *80, 81~89, *81, *84, *87

Conferencing 10-1, 10-2, 10-3,15

Credit Card Calls (0 + dialing) 43, 60-7

Data Port/DIU Configuration 20, 21, 22, 39

DAY/NIGHT Mode

Delayed Ringing *80, 82, 83, 85, 86, 88, 89

Digital Telephone 03, 27, 30, 38, 39, 80, 92-5

Direct Inward Dialing (DID) *09, 15, 17, *17, 30, 71, 72

Direct Inward System Access (DISA)

Direct Station Selection Buttons

Directory Number

Directory Number Buttons 39

DISA Code Revision 04, 05, 30, 40, 41

Distinctive Station Ringing 10-2, 80

Distributed Hunt

DKi Admin 77-1

03, 10-3, 20, 39, *50, *51, *52,

59, 60-1, 77-4, (DK 14 only: 76-1,

10-2, 78, 81~89, *80, *81, *84,

04, *04, *33, 39, 71-(0-3), *71,

*72, *73, 79, *79, 81-89, *81, *84,

*04, 33, *40, 71-(0-3), 81-89, *81,

76-2)

39, 42-0, 42-1~8

*87

15, 10-1, 60, 78

29-1~29-8, 39

*87

*84, *87

Strata DK Programming 5/00 1-7

Overview

Alphabetical Program Listing

Feature or Topic Program Number

DNIS

Do Not Disturb 39

Do Not Disturb Override 05, 30

Door Lock Control 39, 77-1, 77-2

Door Phones 05, 77-1, 77-2, 79, *79

DSS Console Features 03, 28, 29-1~29-8, 10-2

DSS DKT/EKT 28

DTMF and Dial Pulse Assignments

DTMF Receiver (QRCU3, K5RCU, RRCS) Operation

DTMF Signal Time, CO lines (80/160 ms)

DTMF Signal Time, VM Ports (80/160 ms)

DTMF Tone/No Tone/Padded Tone R e t u rn

DTMF Continuous Tone (2000-series DKT)

Emergency Numbers 44-91~93

Enhanced 911 (E911)

Exclusive Hold 10-1

Executive Override 05, 10-2, 30

External Page Interface 10-2, 77-1, 77-3, 78

External Zone Paging 05, 77-1, 77-3

Fixed Call Forwarding 36, 39

Flash Key Assignment 39

Flash Timing 12

Flexible Access Code Numbering

Flexible Button Assignments 38, 39

Flexible Directory Numbering 04, *04, 05, 39

Flexible Line Ringing Assignment

Flexible PCB Slot Configuration

Forced and Voluntary Account Codes

Group Paging 05, *30

Group Pickup *31

12, 17, 20, 60-1, 71-(0-5), 72,

*11-0, *11-1, *11-2, *11-5, *11-6,

77-4

10-1, 15, 30, 39

03, 12, 15

10-1

10-2

*11-8, *12, *13

05, *05

81~89

91-9, 91-1, 03

15, 30, 60, 39

Feature or Topic Program Number

03, 50-1, 50-2, 50-3, 50-4, 50-5,

HMIS

ISDN

Handsfree Answerback 17, 31

Hold/Park Recall Timing 34

Hunting, Station 10-2, 22, 33

Immediate Transfer with Soft Key

Initialization (system programs)

Initialization (system/personal memory)

Keystrips 38

Least Cost Routing *45-2, *45-3, *45-4, 50~56

Liquid Crystal Display Features

Logical Port Display/Change 01

RAM Memory Test 00 (Part 2)

Message Center 13, *32

Message Waiting/Flash 05, 10-2, 12, 35, 39

Microphone Control 30, 39

Modem Pool Port Assignment 20, 21

Music-on-Hold 77-1

Night Pickup Code 05

Night Ringing over External Page

Night Transfer 29, 39, 59, 77-1, 78

Night Transfer Lock *36, 39, 59, 74

Off-hook Call Announce 03, 30, 31, 39

On-hook Dialing 32

Outgoing Call Restriction 41

Paging-DKT/EKT (Also see Group Paging and External Paging)

Passwords-Remote Programming

Pause Timing 12, 39

PBX Access Code 42-1~42-8

PBX Backup 42-0

50-6, 51, 52, 53, 54, 55-0, 55-1/2,

10-1, 10-4, 16, *16, *42-1, *42-2,

*43-1~4, *44, *60, *61, *62, *63,

*64-1, *64-2, *65, *66-1~7, *67-

1~4, *68-1, *68-2, *69-1, *69-2

56, 60-2,

60-3, 76-1

10-2

91-9, 91-1, 90

91-9, 92

10-2, 35, 39

77-1, 77-3, 78

31, 39

1-8 Strata DK Programming 5/00

Overview

Alphabetical Program Listing

Feature or Topic Program Number

Physical Port Display/Change 02

Pooled CO Lines 16, 39

Pooled Line Buttons 16, 39

Pooled Line LED – No Flash 31

Port/Station Number Assignment

Privacy/Non-Privacy 31, 30, 39

Privacy Override 10-2, 30, 31

RAM Test (see Memory Test) 00 (Part 2)

Redial Last Number 39

Remote Administration and Maintenance

Repeat Last Number Dialed 39

Ring Transfer 10-1, 37

Ringing Repeat 10-1

Ring Tones 80

Ring Flash Assignments *71~*73, 81~89, *81, *84, *87

Ringing Line Preference 32, 81~89

RS-232 Interface

Saved Number Redial 39

Security Code (CF-EXT.) 60-8

03, (41, 42, 43, 49), 20, 76, 77-1,

00, 03, *09, 77-1, 78

77-4

Feature or Topic Program Number

T1 Assignments *41, *42

Tandem CO Line Connections 10-1, 15

Tenant Service *15, *36, 39, 77-3, 74

Tie Lines 03, 04, 15, 17, 30, 37, 71, 72

Toll Restriction 10-1, 30, 35, 41~48, *45-1~3

Toll Restriction Override 10-1

Toll Restriction Override Code Revision

Toshiba Proprietary VM Interface

Transfer Privacy 10-1

Traveling Class 44-1~8

Traveling Class Code Revision 30

Verifiable Account Codes 15, 30, 39, 60, 69, 70

Verifiable Account Codes Revision

Voice Mail Interface 10-2, 31, 33, 39

Voice or Tone Signaling 05, 10-1, 10-2

Volume Reset (Digital Telephones)

Volume Set (Digital Telephones)

Voluntary Account Codes 39

03, 10-2, 13, *32

92-5

Overview

Security Code (DISA) 05, 30, 60-6

Security Code (R. Maintenance)

Slot Assignment 03

Software Version 00

Speakerphone Assignment 30

Speed Dial 10-1, 30, 39

Speed Dial Clear 92

Speed Dial Entry Timeout 10-3

Standard Telephone Options 10-2, 30, *34, 35

Station Class of Service 30, 31, *34, 35

Station Hunting (Data Calls) 22

Station Hunting (Voice Calls) 33

Station Message Detail Recording (SMDR)

Station-to-Station Volume 10-1

SMDI VM Interface

03, 10-2, 10-3, 13, 31, *32, *40,

03, 60-1~60-7, 76, 97

Strata DK Programming 5/00 1-9

Overview

How to Program a Strata DK System

Fill out the record sheets that are provided, then enter this data using a 20-button LCD digital

(DKT) or electronic (EKT) telephone. Strata DK enables you to enter data from an on-site or off-

site PC with Toshiba DKi Admin software. Toshiba highly recommends this easier method of

programming.

DK14/DK40i: the programming telephone must be any 20-button LCD DKT (or EKT, DK40i

only). The DKT must be connected to a Base KSU, PDKU, RDSU, QCDU, or KCDU digital port.

An EKT must be connected to a PEKU port.

DK424 and DK424i: the programming telephone must be a 20-button LCD DKT or EKT

connected to circuit 6 of a PDKU or PEKU installed in cabinet slot 11 and/or slot 12.

Note Telephones connected to an RDSU or PESU cannot be used to program DK424 or

DK424i.

Programming Section Layout

Each programming section within a chapter begins with the program’s number and title, followed

by processor and program type, initialized default, program sequence, then record sheets. A

program overview and additional program information are given after the record sheets

(see Figure 1-1).

Note Some common program sections also include examples for your convenience.

Program Overview

Brief description of program function(s).

Number/Title

Program Sequence

Keystrokes for entering data from system record sheets follow a pattern, consisting of a five-step process described and illustrated in “Program Sequence” on Page 1-13.

Record Sheet

Provides a list of available features. The sheet is used to record the assignment of features or the operation of each program. Each sheet provides space to record data. This data will be referred to when programming the system.

System Programs

Program 30 Station Class of Service

Program 30 Overview

Program 30 enables or disables features for individual telephones at the station level. The following text describes Program 30 LEDs.

Privacy Override, LED 19

With Privacy Override enabled (LED 19 ON), a station can override calls and listen to a CO line conversation by pressing a common CO line button (not a [DN] button). You can set a warning tone for Privacy Override (see Program 10-2).

System Programs

Program 30 Station Class of Service

Processor Type: DK14/DK40/DK424 Program Type: System Initialized Default: LEDs 01, 05 and 07 for all ports

SELECT = Station Logical Port Number(s) Buttons/LEDs

Feature LED

20 19 18 17 16 15 14 13 12 11 10 09 08 07 06 05

Light LEDs for the port specified in the last step. All LEDs marked with an “X” in the table below should be lit.

Port

2174

Additional Program Information

Additional details on the program features that were given on the system record sheet.

Processor Type

Gives the type of processor that is compatible with the given program. Be sure to read this information before attempting to use a program with your system application.

Program Type

Type of function the program performs. Can be: Initialization, Test System, Station, Toll Restriction or Least Cost Routing.

Initialized Default

Default configuration set by Program 91-9 “System Initialization” when the system is first installed or re-initialized.

Figure 1-1 System Record Sheet Sample

1-10 Strata DK Programming 5/00

Program Sequence

Detailed data entry instructions are on the top of each record sheet (see Figure 1-2).

Overview

How to Program a Strata DK System

➤ To use the program sequence on the record sheet

1. From the programming telephone, enter the programming mode by pressing a series of shaded buttons. The shaded buttons represent the entry sequence for all programs.

2. Enter the program number. This sequence is unique for every program. The buttons are white on every record sheet.

3. Enter the program data. Again, this sequence is unique for every program. The buttons are white on every record sheet. To make another entry, repeat this step until ready to exit the current program.

4. Exit the current program. This sequence never changes, and the buttons are always shaded. Upon exiting the current program, repeat Step 2 to enter another program, or continue with Step 5 to exit the programming mode entirely.

5. Exit the programming mode by pressing the same button sequence as in Step 4. This sequence also never changes and is always shaded.

Another Program

More Data

Overview

Step 1

Enter Program Mode (Do not press or [DN] button)

Step 2

Enter Program Number

Step 3

Enter Program Data

Step 4

Exit Current Program

Step 5

Exit Program Mode

(LED Buttons)or

and/or

Figure 1-2 Programming Button Sequence Overview

1697

Strata DK Programming 5/00 1-11

Overview

How to Program a Strata DK System

Programming Data Variations

There are two different ways to enter data in Step 3 (Figure 1-2) of a program: pressing the buttons on the dial pad and pressing the LED buttons. Many programs are multidimensional and involve both types of entry.

Simple Programs

Simple programs such as Program 00, only require data to be specified through the dial pad. Data entered from the dial pad displays on the programming digital or electronic telephone’s LCD, along with prompts and confirmations.

Multidimensional Programs

Once a program number is entered, the first dimension (usually a CO line number, a station port number, or a range of ports) must be specified. Upon specifying this first dimension on the dial pad, programming button LEDs 01~20 light in the default configuration.

The status of each LED can be changed by pressing its associated button. Pressing the button while its LED is lit turns the LED Off; pressing the button while its LED is Off turns the LED On. An example of multidimensional programming is Program 30.

Range Programming

Data can be entered for a range of stations, [DN] reference ports and CO lines with some programs.

➤ To enter a range

➤ Enter a “

” between the starting point of a range and the ending point of a range.



For example, to program the station range of 001~010 for Program 35, press

♦ When programming a range of station ports, the station’s programming LEDs indicate

whether the data programmed matches for all items in the range:

♦ LED On: Indicates that all ports in the range are programmed with the data choice that

lights the particular LED.

♦ LED Off: Indicates that all ports in the range are programmed with the data choice that

does not light the particular LED.

♦ LED Flashing: Indicates that data is currently inconsistent for all ports in the range. Some

may be programmed with the LED On; some with the LED Off.

CO Line Programming

Since the programming telephone only has 20 buttons, data can only be entered for 20 CO lines at a time.

➤ To program another range

➤ Press the 3DJH or 6FUROO button below the LCD.

.

For example, to change from one range to another in Program 15, enter the program code, then press

6FUROO to advance or 3DJH to go back to another range.

If the programming telephone is a digital telephone, all CO lines within a range can be activated or deactivated for a feature by pressing the

➤ Press 9RO▲ to turn all LEDs On; press 9RO ▼ button to turn all LEDs Off.

9RO▲/9RO ▼ buttons.

1-12 Strata DK Programming 5/00

➤ To check the status of a CO line in Program 15

Overview

How to Program a Strata DK System

1. Press the

0RGH button (below the LCD) after entering the program code.

2. Then enter the CO line number to be verified.

3. Press

 to display the status of the CO line and to advance to the next CO line.

Programming LED Buttons Keystrip Template

You place a special buttonstrip template (see Figure 1-3) over the 20 flexible feature buttons of the programming telephone. The template assigns a series of numbers to each of the 20 buttons that correspond with tables found on the record sheets for programming purposes.

Since each button represents more than one CO line, depending on the CO line range selected, the template assigns more than one number to each button.

10 20

30, 50, 70 90, 110, 130, 150, 170, 190

09 19

29, 49, 69 89, 109, 129, 149, 169, 189

08 18

28, 48, 68 88, 108, 128, 148, 168, 188

07 17

27, 47, 67 87, 107, 127, 147, 167, 187

06 16

26, 46, 66 86, 106, 126,

146, 166, 186

05 15

25, 45, 65 85, 105, 125, 145, 165, 185

04 14

24, 44, 64 84, 104, 124, 144, 164, 184

03 13

23, 43, 63 83, 103, 123, 143, 163, 183

02 12

22, 42, 62 82, 102, 122,

142, 162, 182

01 11

21, 41, 61 81, 101, 121, 141, 161, 181

100, 120, 140,

153, 173, 193

152, 172, 192

40, 60, 80

160, 180, 200

39, 59, 79

99, 119, 139,

159, 179, 199

38, 58, 78

98, 118, 138,

158, 178, 198

37, 57, 77

97, 117, 137,

157, 177, 197

36, 56, 76

96, 116, 136,

156, 176, 196

35, 55, 75

95, 115, 135,

155, 175, 195

34, 54, 74

94, 114, 134,

154, 174, 194

33, 53, 73

93, 113, 133,

32, 52, 72

92, 112, 132,

31, 51, 71

91, 111, 131,

151, 171, 191

16, 36, 56, 76

96, 116, 136,

156, 176, 196

11, 31, 51, 71

91, 111, 131,

151, 171, 191

06, 26, 46, 66

86, 106, 126,

146, 166, 186

01, 21, 41, 61

81, 101, 121,

141, 161, 181

17, 37, 57, 77

97, 117, 137,

157, 177, 197

12, 32, 52, 72

92 112, 132,

152, 172, 192

07, 27, 47, 67

87, 107, 127,

147, 167, 187

02, 22, 42, 62

82, 102, 122,

142, 162, 182

1000-series digital telephone strip - shows programming button/LED

assignment locations. Shown as reference only - not available as an individual strip.

LED Buttons and CO line numbers (01~20)

Last digit of EK port number for programs with a format like

CO line numbers (21~200)

2000-series digital telephone strip - supplied with each

Programming Manual

system. Can also be used with 6000- and 6500-series electronic telephones.

18, 38, 58, 78

98, 118, 138,

158, 178, 198

13, 33, 53, 73

93, 113, 133,

153, 173, 193

08, 28, 48, 68

88, 108, 128,

148, 168, 188

03, 23, 43, 63

83, 103, 123,

143, 163, 183

71, *72, and *73

19, 39, 59, 79

99, 119, 139,

159, 179, 199

14, 34, 54, 74

94, 114, 134,

154, 174, 194

09, 29, 49, 69

89, 109, 129,

149, 169, 189

04, 24, 44, 64

84, 104, 124,

144, 164, 184

20, 40, 60, 80

100, 120, 140,

160, 180, 200

15, 35, 55, 75

95, 115, 135,

155, 175, 195

10, 30, 50, 70

90, 110, 130,

150, 170, 190

05, 25, 45, 65

85, 105, 125,

145, 165, 185

Strata DK

and each Documentation Package that ships with the

Overview

1843

Figure 1-3 LED Buttons Programming Keystrips

Strata DK Programming 5/00 1-13

Overview

First-time Programming

Follow these general procedures the first time you install a system or after major hardware changes and/or you need to start from scratch.

Step 1: Check Minimum Hardware Requirements

A system must have the following minimum hardware installed for programming, as described in the Installation chapters of the Strata DK Installation and Maintenance Manual.

➤ To check hardware requirements on the DK14 and DK40i

1. Make sure the base cabinet power supply was tested and is functional.

2. Make sure a 20-button digital LCD DKT telephone (equipped with a programming template) is connected to any digital telephone circuit (Base KSU, PDKU, QCDU, KCDU or RDSU digital port); or make sure that a 20-button electronic LCD EKT telephone is connected to a PEKU electronic port (not PESU).

♦ DK14 and DK40i: make sure the Base KSU’s BATT jumper is in the On position.

➤ To check hardware requirements on the DK424 and DK424i

1. Make sure the base cabinet power supply was tested and is functional.

2. If using an RCTUE/F, remove the small jumper PCB (MBJU) from the front side of the DK424 base unit backplane (between slot R11 and the RCTU slot. All other RCTUs require the MBJU PCB. This does not apply to DK424i.

3. Make sure an that the BATT jumper is in the On position for all processors.

4. Make sure a PDKU or PEKU, is installed in the first slot of the in the base cabinet (S11 or S101) if RSIU is not installed, or if RSIU is installed in S12 or S102).

5. Make sure a 20-button LCD DKT or EKT telephone (equipped with programming template) is connected to physical port 005 and/or port 013 (PDKU or PEKU - circuit 6/slot 11or 101 and/ or circuit 6/slot 12 or 102). Do not use RDSU or PESU in the programming telephone slot.

Step 2: Initialize the System

1. From a 20-button LCD programming telephone, or from DKi Admin on a PC, run Program 91–9 twice in succession to initialize the system. At this point it is not necessary that all PCBs are installed. However, if they are, Program 03 codes are automatically assigned to the appropriate slots.

CAUTION! If you run Program 91-9 while the system is in service, all program data is

erased and all calls are dropped.

Program 91-9 sets the following elements to initial default status:

♦ Data for Programs 00~*99 ♦ Speed Dial Memory ♦ Logical/Physical Port Locations ♦ Voice Mail Identification Codes ♦ Character Message Memory

1-14 Strata DK Programming 5/00

♦ Timed Reminders ♦ Digital Telephone Volume Levels ♦ Call Forward Memory (Power Off, then On). ♦ Station Message Waiting Status ♦ Caller ID Lost Call Memory

2. Install all PCBs. Run Program 91-1 to inform the software of the system hardware configuration.

Step 3: Run Programs 03 and 19-1

1. Run Program 03 for all PCBs that have options.

2. Run Program 19-1 to inform the software of the system option Alternate BGM slot.

Step 4: Run Program 00

➤ Run Program 00 - Part 1 to assign remote maintenance security codes. Run Program 00 - Part

2 to test the processor and RAM.

Overview

First-time Programming

Overview

Step 5: Set Date, Time and Day

You can set date, time and day anytime - individually or all.

1. Use DKT or EKT assigned to logical Port 000 or attendant console.

2. Make sure the handset is on-hook.

3. Set the date:

[PDN] 

4. Set the time:

[PDN] 

5. Set the day:

[PDN]





5HGLDO

Date in year/month/day format (YYMMDD). If month or day is single digit, precede with a zero.

5HGLDO

Time in hours/minutes/seconds format (HHMMSS from 000000 to 235959). If any of these values is single digit, precede with a zero.

5HGLDO

Enter the digit for today’s day:

 = Sunday  = Monday  = Tuesday  = Wednesday  =Thursday  =Friday  = Saturday

Step 6: Run Additional Programs as Required

Strata DK Programming 5/00 1-15

Overview

Programming Examples

Some commonly used programs have explicit examples (listed below). Refer to these pages to help familiarize you with running these programs.

Program 91-9 — System Initialization 2-3

Program 90 — Initializing Programs 00~*99 2-5

Program 91-1— Automatic PCB Recognition and Logical/Physical Port Initialization 2-2

Program Page

Program 92 — Initializing Speed Dial Numbers, VM ID Codes, Character Message Memory, Timed Reminders, Digital Telephone Volume, and Call Forward Backup Memory

Program 00 — Software Check 2-12

Program 03 — DK14 Slot Assignments and DK40i/DK424 Flexible PCB Slot Assignments

Program 04 — Station Logical Port Primary Directory Intercom or Number Assignment 3-17

Program 30 — Station Class of Service 3-80

Program 33 — Station Hunting 3-93

2-9

3-3, 3-4,

3-6

1-16 Strata DK Programming 5/00

Initialization & Test 2

This chapter gives you information on the Strata DK’s Initialization and Test programs. The programs in this chapter are not given in numerical order, rather in order of importance. These programs include:

♦ Program 91-9 – System Initialization

♦ Program 90 – Initialize Programs 00~99

♦ Program 91-1 – Automatic PCB Recognition and Port Renumber

♦ Program 91-2 – Data Transfer from Temporary Memory to Working Memory

♦ Program 92 – Initializing Misc. Backup RAM

♦ Program 00 – Part 1: Software Check

♦ Program 00 – Part 2: RCTU RAM Test

Examples are also given for these programs - except Programs 91-2 and Program 00 - Part 2.

Initialization & Test

Strata DK Programming 5/00 2-1

Initialization & Test

Program 91-9 – System Initialization

Processor Type: DK14, DK40i, all RCTUs and BCUs

Program Type: Initialization

Initialized Default: See individual programs

Repeat a second time after LEDs 01, 03, 05, 07, and 09 extinguish.

✱  ✱  ✱ ✱  6SNU   +ROG  6SNU       +ROG  Program Telephone Exits Program Mode

Enter programming mode. (Do not press [DN] button.)

Program 91-9 Overview

Note Always run Program 91-9 before entering the customer database when first installing a

system or when its software must be set to the default configuration, but not while system is in service.

CAUTION! If you run Program 91-9 while the system is in service, it will erase all program

data and drop all calls.

Running Program 91-9 also runs Program 03 and assigns codes to all PCBs (except options) installed. It also erases all Program 03 option codes for piggyback PCBs, DSS consoles, RRCS, etc., except the RCOS PCB Code (17).

Program 91-9 erases all random or programmed data in all Strata DK software programs and sets all program data to the default value. It automatically runs all other initialization Programs 9000~99, 91-1, and 92-1~9. It also brings back logical and physical ports to their initialized settings.

If you are installing the system processor(s) for the first time, after initializing the system, test the RAM: run Program 00 Part 2.

Press Buttons 01, 03, 05, 07, and 09. LEDs 01, 03, 05, 07, and 09 must be On.

LCD Displays: SYSTEM INITIALIZATION

CAUTION! Running Program 00 Part 2 drops all calls in progress and interrupts telephone

service for 15 seconds. This test will not erase programmed customer data.

Important! Do not use Program 91-9 if you are only making minor programming changes and

system programming is basically correct.

Note Run Program 03 after Program 91-9 for: PCBs with options such as Dual-tone

Multi-frequency Receivers K5RCU, QRCU3, RRCS, BRCS, and DSS consoles, etc.

...or if entering a customer database into system RAM memory before other system PCBs (stations, lines, options) are installed. Program 03 identifies which universal and option PCBs (e.g., RRCS, BRCS, etc.) are to be installed in each cabinet slot.

2-2 Strata DK Programming 5/00

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