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5. TROUBLESHOOTING

ENGLISH VERSION EO1-33047

5.3 Removing Jammed Media

5.2 Possible Problems (Cont.)

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems

 

Causes

 

Solutions

Nothing is printed on

1.

The media is not loaded properly.

1.

Load the media properly.

the media.

 

 

 

Section 2.3.

 

2.

The ribbon is not loaded properly.

2.

Load the ribbon properly.

 

 

 

 

Section 2.4.

 

3.

The ribbon and media are not matched.

3.

Select an appropriate ribbon for the

 

 

 

 

media type being used.

The printed image is

1.

The ribbon and media are not matched.

1.

Select an appropriate ribbon for the

blurred.

 

 

 

media type being used.

 

2.

The Print Head is not clean.

2.

Clean the print head using a Print Head

 

 

 

 

Cleaner or a cotton swab slightly

 

 

 

 

moistened with ethyl alcohol.

The optional cutter

1.

The Cutter Unit is not closed properly.

1.

Close the Cutter Unit properly.

module does not cut.

2.

The media is jammed in the Cutter.

2.

Remove the jammed paper.

 

 

 

 

 

Section 4.1.3.

 

3.

The cutter blade is dirty.

3.

Clean the cutter blade.

 

 

 

 

Section 4.1.3.

The optional Strip

Label stock is too thin or the glue is too

Refer to Section 7.1 Media and change

Module does not

sticky.

the label.

remove labels from the

 

 

 

 

backing paper.

 

 

 

 

5.3Removing Jammed Media

CAUTION!

Do not use any tool that may damage the Print Head.

NOTE:

If you get frequent jams in the cutter, contact a TOSHIBA TEC authorised service representative.

This section describes in detail how to remove jammed media from the printer.

1.Turn off and unplug the printer.

2.Press the Top Cover Release Button and gently open the Top Cover to its fully open position supporting it with your hand.

3.Press the Upper Sensor Lever inside, and open the Upper Sensor Ass’y.

4.Remove the ribbon and media from the printer.

Upper Sensor Ass’y

5.Remove the jammed media from the printer. DO NOT USE any sharp implements or tools as these could damage the printer.

6.Clean the Print Head and Platen, then remove any further dust or foreign substances.

7.Paper jams in the Cutter Unit can be caused by wear or residual glue from label stock on the cutter. Do not use non-specifiedmedia in the cutter.

E5- 4

6. PRINTER SPECIFICATIONS

ENGLISH VERSION EO1-33047

6. PRINTER SPECIFICATIONS

6. PRINTER SPECIFICATIONS

This section describes the printer specifications.

Item

 

Model

B-SA4TM-GS12-QM

 

B-SA4TM-TS12-QM

 

 

 

 

 

 

 

 

 

Dimension (W × D× H)

238 mm × 401.7 mm× 331.5 mm (9.4”× 15.8”× 13.1”)

 

 

 

 

 

 

 

 

Weight

 

 

33.1 lb (15 kg) (Media and ribbon are not included.)

 

 

 

 

 

 

 

 

Operating

 

Thermal direct

0°C to 40°C (32°F to 104°F)

 

 

temperature

 

 

 

5°C to 40°C (41°F to 104°F)

 

 

 

Thermal transfer

 

 

range

 

 

 

Relative humidity

 

 

25% to 85% RH (no condensation)

 

 

 

Universal power source AC100V to 240V, 50/60Hz±10%

Power supply

 

 

 

 

 

AC100 to 240V, 50/60Hz ±10%

 

 

Input voltage

 

 

 

 

 

 

 

 

 

 

 

Power

During a print job

2.1A (100V) to 1.1A (240V), 155W rating

consumption

 

 

 

 

 

 

During standby

0.19A (100V) to 0.15A (240V), 13W (100V) to 22W (240V)

 

 

 

 

 

 

 

Resolution

 

 

8 dots/mm (203 dpi)

 

11.8 dots/mm (300 dpi)

 

 

 

 

 

 

 

Printing method

 

 

Thermal transfer or Thermal direct

Printing speed

 

 

50.8 mm/sec. (2 inches/sec.)

 

 

 

 

 

 

101.6 mm/sec (4 inches/sec.)

 

 

 

 

 

 

152.4 mm/sec (6 inches/sec.)

 

 

 

 

 

 

 

Available media

 

Thermal direct

25.0 mm to 118.0 mm (1 inch to 4.6 inches)

width

 

 

 

 

 

 

(including

 

Thermal transfer

25.0 mm to 114.0 mm (1 inch to 4.5 inches)

backing paper)

 

 

 

 

 

 

Maximum effective print width

104.0 mm (4.1 inches)

 

105.7 mm (4.2 inches)

 

 

 

 

 

 

Issue mode

 

 

Batch, Strip (option), and Cut (option)

 

16 characters × 2 lines

 

 

LCD Message display

 

 

 

 

 

 

 

 

 

 

E6- 1

6. PRINTER SPECIFICATIONS

ENGLISH VERSION EO1-33047

6. PRINTER SPECIFICATIONS

Item

Model

B-SA4TM-GS12-QM

B-SA4TM-TS12-QM

 

 

 

 

Available bar code types

 

JAN8, JAN13, EAN8, EAN8+2 digits, EAN8+5 digits,

 

 

EAN13, EAN13+2 digits, EAN13+5 digits, UPC-E,UPC-E+2digits,

 

 

UPC-E+5digits,UPC-A,UPC-A+2digits,UPC-A+5digits, MSI,

 

 

ITF, NW-7,CODE39, CODE93, CODE128, EAN128, Industrial 2 to

 

 

5, Customer Bar Code, POSTNET, KIX CODE, RM4SCC (ROYAL

 

 

MAIL 4STATE CUSTOMER CODE), RSS14

 

 

 

 

Available two-dimensionalcode

Available font

Rotations

Standard interface

Optional equipment

Data Matrix, PDF417, QR code, Maxi Code, Micro PDF417, CP Code

Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes), OCR (2 types), Gothic (1 size), Outline font (4 types), Price font (3 types) 0°, 90°, 180°, 270°

Parallel interface (Centronics, Bidirectional 1284 Nibble mode) USB interface (V2.0 Full speed)

LAN interface (10/100BASE)

Serial interface board (RS-232C)(B-SA704-RS-QM-R)Wireless LAN interface board(B-SA704-WLAN-QM-R)RFID module(B-SA704-RFID-U2-EU-R)

Cutter module (B-SA204-QM-R)Strip module(B-SA904-H-QM-R)

300-dpiPrint Head(B-SA704-TPH3-QM-R)Expansion I/O Board(B-SA704-IO-QM-R)Real Time Clock(B-SA704-RTC-QM-R)

NOTES:

Data MatrixTM is a trademark of International Data Matrix Inc., U.S.

PDF417TM is a trademark of Symbol Technologies Inc., US.

QR Code is a trademark of DENSO CORPORATION.

Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.

E6- 2

7. SUPPLY SPECIFICATIONS

ENGLISH VERSION EO1-33047

7.1 Media

7. SUPPLY SPECIFICATIONS

7.1 Media

Please make sure that the media being used is approved by TOSHIBA TEC. The warranty does not apply when a problem is caused by using media that is not approved by TOSHIBA TEC.

For information regarding TOSHIBA TEC approved media, please contact a TOSHIBA TEC authorised service representative.

7.1.1 Media Type

Two types of media can be loaded for this thermal transfer and direct thermal printer: label or tag. The table below shows size and shape of the media available for this printer.

 

Black Mark

 

Label

(on reverse side)

Tag paper

 

Stop

Stop

 

position k

 

position k

 

Cut position

 

h g

 

 

 

 

Cut position

 

 

c

 

j

d

 

i

 

i

f

 

Feed Direction

e

e

 

 

Black Mark

(on reverse side)

h

c

[Unit: mm]

 

Label dispensing mode

Batch mode

Strip mode

Cut mode

Item

 

 

 

 

 

 

c Media pitch

Thermal direct

10.0 – 999.0

19.0

– 999.0

19.0 - 999.0

Thermal transfer

15.0 – 999.0

 

 

 

 

 

d Label length

Thermal direct

8.0 – 997.0

17.0

– 997.0

16.0 – 997.0

Thermal transfer

13.0 – 997.0

 

 

 

 

 

e Media width/backing paper width

Thermal direct

 

25.0

– 118.0

 

Thermal transfer

 

25.0

– 114.0

 

 

 

 

 

f Label width

Thermal direct

 

22.0

– 115.0

 

Thermal transfer

 

22.0

– 111.0

 

 

 

 

 

g Gap length

 

2.0 – 20.0

2.0 – 5.0

3.0 – 20.0

h Black mark length (Tag paper)

 

 

2.0

– 10.0

 

i Maximum effective print width

 

104.0 (200-dpitype), 105.7(300-dpitype)

 

Label

Thermal direct

6.0 – 995.0

15.0

– 995.0

14.0 - 995.0

j Effective print length

Thermal transfer

11.0 – 995.0

 

 

 

 

Tag paper

Thermal direct

8.0 – 997.0

-----

17.0 – 997.0

 

 

Thermal transfer

13.0 – 997.0

 

 

 

 

 

k Print speed up/slow down area

 

 

 

1.0

 

Thickness

Thermal direct

0.08 – 0.17 (Note 4)

0.13 – 0.17

0.08 – 0.17 (Note 4)

Thermal transfer

0.1 – 0.17 (Note 4)

0.13 – 0.17

0.1 – 0.17 (Note 4)

 

 

Maximum outer roll diameter

 

 

Ø200

 

Roll direction

 

 

Inside/Outside

 

Inner core diameter

 

 

Ø38, 40, 42, 76.2±0.3

 

E7- 1

7. SUPPLY SPECIFICATIONS

NOTES:

ENGLISH VERSION EO1-33047

7.1 Media

1.To ensure print quality and print head life use only TOSHIBA TEC specified media.

2.The ratio of a label length to a gap length must be a minimum of 3 to 1 (3:1).

3.Backing paper must be wider than a label; the distance between the edge of the backing paper and that of a label should be at least 1.5 mm.

4.Use of the tag paper of 25 mm to 50 mm in width, and 171 µm to 263µm in thickness may shorten the platen life.

5.When using a label stock in cut mode, be sure to cut the gaps. Cutting labels will cause the glue to stick to the cutter, which may affect the cutter performance and shorten the cutter life.

6.To tear off printed media in batch issue easier, set the Auto Forward Wait function (FORWARD WAIT parameter) to ON in the system mode. When this function is effective, the printer stops feeding the printed media past the strip shaft. In case of a label stock, however, if a next label is issued without tearing off the printed label, the label may peel while it is fed backward, causing a printer failure.

7.1.2 Detection Area of the Transmissive Sensor

The Transmissive Sensor is movable from the centre to the left edge of media. The Transmissive Sensor detects a gap between labels, as illustrated below.

<Label>

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Centre of media

 

 

 

 

 

 

Area to be detected.

Sensor position

 

 

 

 

 

 

 

 

 

 

 

 

 

Print side

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Min. 2.0 mm

 

 

 

Label

 

 

 

 

 

 

Gap

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Label

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Min. 12 mm

 

Media feed direction

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sensor is movable

 

 

 

 

 

 

 

 

 

 

 

 

within this range.

 

 

 

<Tag paper with square holes>

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Centre of media

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sensor position

 

 

 

 

 

 

 

 

 

Print side

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Rectangular holes

 

 

Min. 2.0 mm

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Min. 12 mm

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Media feed direction

 

 

Round hole

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sensor is movable

 

 

 

 

 

Min. Ø 2.5mm

 

 

 

 

within this range.

 

 

 

 

E7- 2

7. SUPPLY SPECIFICATIONS

ENGLISH VERSION EO1-33047

7.1 Media

7.1.3 Detection Area of the Reflective Sensor

The Reflective Sensor is movable from the centre to the left edge of media.

The reflection factor of the Black Mark must be 10% or lower with a waveform length of 950 nm. The Reflective Sensor should be aligned with the centre of the Black Mark.

Centre of media

Sensor should be positioned at the centre of the black mark.

Min. 2.0 mm

Min. 12 mm

Sensor is movable within this range.

Detecting the black marks on the back.

Media feed direction

7.1.4 Effective Print Area

The figure below illustrates the relation between the head effective print width and media width.

Out of print range

 

 

 

 

 

 

 

 

 

 

 

 

Out of print range

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7.0

 

104.0 mm

 

7.0

 

 

 

 

 

 

mm

(Head Effective Print Range)

 

mm

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

118 mm (Max. media width)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The figure below shows the effective print area on the media.

Area to be detected.

1mm

Start line

Media height 10 –99.9mm

1 mm from the

left edge of media Guaranteed print area 1 mm from the right edge of media

Media feed direction

1mm

Area to be detected.

Media width

(backing paper width is not included.)

NOTES:

1.Be sure not to print on the 1-mmwide area from the media edges (shaded area in the above figure). Printing this area may cause ribbon wrinkles, resulting in a poor print quality of the guaranteed print area.

2.The centre of media is positioned at the centre of the Print Head.

3.Print quality in the 3-mmarea from the print head stop position (including1-mmnon-printablearea for print speed slow down) is not guaranteed.

E7- 3

7. SUPPLY SPECIFICATIONS

ENGLISH VERSION EO1-33047

7.1 Media

7.1.5 RFID Tag

The B-SA704-RFID-U2-EU-Rsupports EPC C1 Gen2 tags.

Cautions for using RFID Tags

(1) Location of RFID Tag

The location of an RFID tag in a label influences on the accuracy of writing data on the RFID tag. It is impossible to define the one best location for every RFID tag in labels because the best location depends on the type of RFID tag and RFID tag antenna.

The RFID Analyze Tool can evaluate the accuracy of writing data on the RFID tag.

For the RFID Analyze Tool, please contact the dealer or your nearest TOSHIBA TEC representative.

As a guideline, the best location for some common RFID tags is given below.

It is recommended to use the RFID Analyze Tool to evaluate the accuracy of writing data on an RFID tag to be used, then determine a specific location of the RFID tag.

If the RFID tag cannot be placed on the best location specified, contact the dealer or nearest TOSHIBA TEC representative.

Note that the best location described in this specification may not be applicable depending on the type or paper or glue even if the same RFID tags are used. This guideline applies to RFID labels for thermal transfer issue. When using the media made of PET or thermal paper, the best location needs to be found again.

Example 1) UPM Raflatac’s Rafsec Short Dipole 2 Tag

It is recommended to locate the vertical center of an RFID tag at 27 mm ± 3 mm from a leading edge of a label and align the horizontal center with the horizontal center of the label.

27mm±3mm

Media feed direction

E7- 4

7. SUPPLY SPECIFICATIONS

ENGLISH VERSION EO1-33047

7.1 Media

Example 2) UPM Raflatac’s Rafsec WEB Tag

It is recommended to locate the vertical center of an RFID tag at 58 mm ± 6 mm from a leading edge of a label and align the horizontal center with the horizontal center of the label.

When the operating temperature is low (5°C to 10°C), the sensitivity tends to become low. Variation of the sensitivity of tags may also lower the read rate. Operation at normal temperature (15°C to 30°C) is desired.

58mm±6mm

Media feed direction

E7- 5

7. SUPPLY SPECIFICATIONS

ENGLISH VERSION EO1-33047

7.1 Media

Example 3) Rafsec Short Dipole 2 (short-pitchtag)

A Shield Sheet is supplied with the B-SA704-RFID-U2-EU-Rto enable the RFID kit to encodeshort-pitchtags properly. When the Shield Sheet is attached to the printer, the write field will be narrower. The RFID kit is designed so that the second label is positioned just above the antenna while the first label is at the print start position, when using the followingshort-pitchlabel.

5mm

20mm

(2) Storage of RFID Supplies

Do not store RFID tags close to printers, or their communication performance may not be as specified when they are used.

(3) Roll-typeRFID Supplies

When RFID supplies are to be rolled, roll hardness must be concerned.

Although it depends on the type of glue, tag, and backing paper, RFID-tagembedded labels tend to stay rolled. Especially, when they are wound outside, a paper jam error may occur. Unless otherwise specified, it is recommended that theRFID-tagembedded labels be wound inside.

(4) Sensor

When the transmissive sensor or reflective sensor is enabled, transmissivity or reflectivity of a label or tag may vary at an RFID-tagembedded area depending on the pattern of an antenna or other factors. In such cases, a manual threshold setting is required. For details, refer toSection 2.11 Threshold Setting.

(5) Cutter

When an RFID label or tag is used in cut issue mode, care must be taken not to cut an antenna of the RFID tag or an IC chip in order not to damage the cutter.

(6) Static Electricity

When printing is performed in a place where humidity is low or under some specific conditions, writing data on an RFID tag may fail due to static electricity generated by a label or a ribbon.

E7- 6

7. SUPPLY SPECIFICATIONS

ENGLISH VERSION EO1-33047

7.1 Media

(7) Printing on Bump (Chip/Antenna) Area

Embedding an RFID tag in labels creates bumps on the label surface, causing incomplete printing.

Uneven printing or incomplete printing can occur easily, especially within 5 mm back and forth and right and left sides of the RFID-tagembedded area, as shown in the figure below.

NOTE: The degree of poor printing quality differs depending on height of a chip/antenna used.

RFID tag embedded area

Print quality on the IC chip is not guaranteed.

5mm

Print quality on bumps is not guaranteed.

Print quality on the sides of RFID tag is not guaranteed.

Media feed direction

5mm

Print quality on bumps is not guaranteed.

(8) Ambient Temperature

As low temperature deteriorates wireless performance, writing data on an RFID tag may fail under such conditions.

(9) Strip Issue

Stripping performance in strip issue mode depends on the type of glue, tag, and backing paper. For some RFID supplies used, a strip issue may not be performed properly.

(10) Caution for Minimum Label Pitch Length

When media, of which label pitch length is short, is used, data may be written on an RFID tag next to the target RFID tag.

As the location, where data is to be written, differs among RFID tag types, a check must be performed to make sure that the data is written on the target RFID tags. The B-SXRFID Analyze Tool can be used for this purpose. For details, please contact the nearest TOSHIBA TEC service representative.

E7- 7