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2.PRINTER SETUP

ENGLISH VERSION EO1-33047

2.11 Threshold Setting

2.11Threshold Setting (Cont.)

(4)Set a threshold voltage (calculated in Sensor Adjustment Menu) by using the [FEED] or[RESTART] key, as shown below.

Threshold voltage = Midpoint between voltage at a print area and voltage at a gap/black mark

NOTE:

Pressing the [FEED] key one time causes a–0.1Vchange, up to 0.0V.

Pressing the [RESTART] key one time causes a +0.1V change, up to +4.0V.

Black Mark Sensor

 

Feed Gap Sensor

THRESHOLD<R>4.0V

 

THRESHOLD<T>4.0V

THRESHOLD<R>3.9V

[RESTART]

THRESHOLD<T>3.9V

THRESHOLD<R>3.8V

 

THRESHOLD<T>3.8V

THRESHOLD<R>0.1V

[FEED]

THRESHOLD<T>0.1V

THRESHOLD<R>0.0V

 

THRESHOLD<T>0.0V

(5)After choosing a threshold voltage, press the [PAUSE] key.

(6)To check for a proper operation, issue the pre-printedmedia in online. If an error still occurs even after a manual threshold setting, change the threshold voltage a little, and retry.

E2-77

3. ON LINE OPERATION

ENGLISH VERSION EO1-33047

3.1 Operation Panel

3. ON LINE OPERATION

3.1 Operation Panel

NOTES:

1.Flashes only when the Ribbon Near End Detection function is selected.

2.Use the [RESTART] key to resume printing after a pause, or after clearing an error.

This chapter describes usage of the keys on the Operation Panel in On Line mode.

When the printer is in On Line mode and connected to a host computer, the normal operation of printing images on labels or tags can be accomplished.

The figure below illustrates the Operation Panel and key functions.

LCD Message

Display

ON LINE LED

 

 

 

ERROR LED

 

 

(Green)

 

 

(Red)

 

 

 

 

[FEED] key

[PAUSE] key [RESTART]key

The LCD Message Display shows messages in alphanumeric characters and symbols to indicate the printer’s current status. Up to 32 characters can be displayed on two lines.

There are two LEDs on the Operation Panel.

LED

Illuminates when…

Flashes when…

ON LINE

The printer is ready to

The printer is

 

print.

communicating with

 

 

your computer.

ERROR

Any error occurs with

The ribbon is nearly

 

the printer.

over. (See NOTE 1.)

There are three keys on the operation panel.

PAUSE

Used to stop printing temporarily.

RESTART

Used to restart printing.

FEED

Used to feed media.

E3- 1

3. ON LINE OPERATION

ENGLISH VERSION EO1-33047

3.2 Operation

3.2 Operation

NOTES:

1.Description of model name on the 2nd line of the LCD. B-SA4T-T

T: 300 dpi print head

G:203 dpi print head

2.For the meaning of error messages and actions to be taken, refer to Section 5 TROUBLESHOOTING andAPPENDIX 1.

3.3 Reset

When the printer is turned on, the ON LINEmessage appears on the LCD Message Display. It is shown during standby or normal printing.

1. The printer is turned on, standing by, or printing.

ON LINE

B-SA4T-TV1.2A

2.If any error occurs during printing, an error message appears. The printer stops printing automatically. (The number on the right side shows the remaining number of media to be printed.)

NO PAPER

125

B-SA4T-T

V1.2A

3.To clear an error, press the [RESTART] key. The printer resumes printing.

ON LINE

B-SA4T-TV1.2A

4. If the[PAUSE] key is pressed during printing, the printer stops printing temporarily. (The number on the right side shows the remaining number of media to be printed.)

PAUSE 52 B-SA4T-TV1.2A

5. When the[RESTART] key is pressed, the printer resumes printing.

ON LINE

B-SA4T-TV1.2A

A reset operation clears the print data sent from the computer to the printer, and returns the printer to an idle condition.

1. The printer is turned on, standing by, or printing.

ON LINE B-SA4T-TV1.2A

2.To stop printing, or clear the data sent from the computer, press the [PAUSE] key. The printer stops printing.

NOTE:

If the [RESTART] key is held for less than 3 seconds when the printer is in an error or pause state, the printer restarts printing. However, when a communication error or command error occurs, the printer returns to an idle condition.

PAUSE 52

B-SA4T-TV1.2A

3.Press and hold the [RESTART] key for 3 seconds or longer.

<1>RESET

4.Press the [PAUSE] key. The data sent from the computer will be cleared, and the printer returns to an idle condition.

ON LINE

B-SA4T-TV1.2A

E3- 2

4. MAINTENANCE

ENGLISH VERSION EO1-33047

4.1 Cleaning

4. MAINTENANCE

WARNING!

1.Be sure to disconnect the power cord before performing maintenance. Failure to do this may cause an electric shock.

2.To avoid injury, be careful not to pinch your fingers while opening or closing the cover and print head block.

3.The print head becomes hot immediately after printing. Allow it to cool before performing any maintenance.

4.Do not pour water directly onto the printer.

This chapter describes how to perform routine maintenance.

To ensure the continuous high quality operation of the printer, refer to the following table and perform a regular maintenance routine.

Cleaning cycle

Frequency

High throughput

Every day

Every ribbon roll or media roll

Once

4.1 Cleaning

4.1.1Print Head/Platen/ Sensors

CAUTION!

1.Do not use any volatile solvent including thinner and benzene, as this may cause discoloration to the cover, print failure, or breakdown of the printer.

2.Do not touch the Print Head Element with bare hands, as static may damage the Print Head.

3.Be sure to use a Print Head Cleaner. Failure to do this may shorten the Print Head life.

NOTE:

A Print Head Cleaner (P/No. 24089500013) is available from your authorised TOSHIBA TEC service representative.

To maintain the printer performance and print quality, please clean the printer regularly, or whenever the media or ribbon is replaced.

1.Turn off the power and unplug the printer.

2.Press the Top Cover Release Button and gently open the Top Cover to its full open position.

3.Remove the ribbon and media from the printer.

4.Clean the Print Head Element with a Print Head Cleaner, or a cotton swab or soft cloth slightly moistened with absolute ethyl alcohol.

Print Head

Cleaner

Print Head

Element

E4- 1

4. MAINTENANCE

ENGLISH VERSION EO1-33047

4.1 Cleaning

4.1.1Print Head/Platen/ Sensors (Cont.)

5.Wipe the Platen and Dumper Roller with a soft cloth slightly moistened with absolute ethyl alcohol. Remove dust or foreign substances from the internal part of the printer.

6.Wipe the Feed Gap Sensor and Black Mark Sensor with a dry soft cloth.

7.Wipe the media path.

4.1.2 Covers and Panels

CAUTION!

1.DO NOT POUR WATER directly onto the printer.

2.DO NOT APPLY cleaner or detergent directly onto any cover or panel.

3.NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers.

4.DO NOT clean the panel, covers, or the supply window with alcohol as it may cause them to discolour, loose their shape or develop structural weakness.

Dumper Roller

Feed Gap Sensor/

Black Mark Sensor

Platen

Wipe the covers and panels with a dry soft cloth or a cloth slightly moistened with mild detergent solution.

E4- 2

4. MAINTENANCE

ENGLISH VERSION EO1-33047

4.1 Cleaning

4.1.3Optional Cutter Module 1. Open the Front Cover.

2.Loosen the Set Screw of the Cutter Unit to open it.

3.Remove jammed media, if any.

Cutter Unit

 

Set Screw

 

Cutter Unit

WARNING!

As the cutter blade is sharp, care should be taken not to injure yourself when cleaning.

4.Clean the inside of the Cutter Blade with a cotton swab moistened with absolute ethyl alcohol. The cutter blade moves up and down when the Cutter Motor Shaft is rotated manually.

Inside of the Cutter Blade

Cutter Motor Shaft

5. In the same way, clean the outside of the Cutter Blade.

Outside of the Cutter

Blade

E4- 3

4. MAINTENANCE

ENGLISH VERSION EO1-33047

4.1 Cleaning

4.1.4 Optional Strip Module 1. Open the Front Cover holding its right side.

Front Cover

2. Press down the Release Bar to open the Strip Unit.

Release Bar

Strip Unit

3.Remove jammed media or backing paper, if any

4.Wipe the Backing Paper Feed Rollers, Guide Roller, and Strip Roller with a soft cloth slightly moistened with absolute ethyl alcohol.

Backing Paper

Feed Roller

Guide Roller

Strip Roller

E4- 4

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33047

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

WARNING!

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES:

1.If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

2.After the printer is turned off, all print data in the printer is cleared.

3.“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages

 

Problems/Causes

HEAD OPEN

The Top Cover is opened in Online

 

mode.

HEAD OPEN ****

A feed or an issue was attempted with

 

the Top Cover opened.

COVER OPEN ****

A feed or an issue was attempted with

 

the Front Cover opened.

COMMS ERROR

A communication error has occurred.

 

 

 

PAPER JAM ****

1.

The media is jammed in the media

 

 

path. The media is not fed smoothly.

 

2.

A wrong Media Sensor is selected for

 

 

the media being used.

 

3.

The Black Mark Sensor is not

 

 

correctly aligned with the Black Mark

 

 

on the media.

 

4.

Size of the loaded media is different

 

 

from the programmed size.

 

5.

The Upper Sensor and the Lower

 

 

Sensor misalign with each other.

 

6.

The Feed Gap Sensor cannot

 

 

distinguish a print area from a label

 

 

gap.

 

 

 

Solutions

Close the Top Cover.

Close the Top Cover. Then press the

[RESTART] key.

Close the Front Cover, then press the

[RESTART] key.

Make sure the interface cable is correctly connected to the printer and the host, and the host is turned on.

1.Remove the jammed media, and clean the Platen. Then reload the media correctly. Finally press the

[RESTART] key.

Section 5.3.

2.Turn the printer off and then on. Then select the Media Sensor for the media being used. Finally resend a print job.

3.Adjust the sensor position. Then press the [RESTART] key.

Section 2.3.

4.Replace the loaded media with one that matches the programmed size then press the [RESTART] key, or turn the printer off and then on, select a programmed size that matches the loaded media. Finally resend the print job.

5.Align the Upper Sensor with the Lower Sensor.

Section 2.3.

6.Refer to Section 2.11 to set the threshold. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.

E5- 1

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33047

5.1 Error Messages

5.1 Error Messages (Cont.)

Error Messages

 

Problems/Cause

CUTTER ERROR ****

The media is jammed in the cutter.

(When an optional cutter

 

 

module is installed.)

 

 

 

 

 

NO PAPER ****

1.

The media has run out.

 

2.

The media is not loaded properly.

 

3.

The media is slack.

RIBBON ERROR ****

1.

The ribbon is not fed properly.

 

2.

The ribbon has run out.

 

 

EXCESS HEAD TEMP

The Print Head has overheated.

 

 

HEAD ERROR

There is a problem with the Print Head.

 

 

 

SYSTEM ERROR

1.

The printer is used in a location where

 

 

it is subject to noise. Or, there are

 

 

power cords of other electrical

 

 

appliances near the printer or interface

 

 

cable.

 

2.

The Power Cord of the printer is not

 

 

grounded.

 

3.

The printer shares the same power

 

 

source with any other electrical

 

 

appliances.

 

4.

An application software used on your

 

 

host computer has an error or

 

 

malfunction.

FLASH WRITE ERR.

An error has occurred in writing to the

 

flash ROM.

FORMAT ERROR

An error has occurred in formatting the

 

flash ROM.

FLASH CARD FULL

Saving failed because of an insufficient

 

capacity of the flash ROM.

EEPROM ERROR

Data cannot be read from/written to a

 

backup EEPROM properly.

RFID WRITE ERROR

The printer did not succeed in writing

 

data onto an RFID tag after having

 

retried for a specified times.

Solutions

Remove the jammed media. Then press the [RESTART] key. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.

Section 4.1.3.

1.Load new media. Then press the

[RESTART] key.

Section 2.3.

2.Reload the media correctly. Then press the [RESTART] key.

Section 2.3.

3.Take up any slack in the media.

1.Remove the ribbon, and check the status of the ribbon. Replace the ribbon, if necessary. If the problem is not solved, turn off the printer, and call a TOSHIBA TEC authorised service representative.

2.Load a new ribbon. Then press the

[RESTART] key.

Section 2.4.

Turn off the printer, and allow it to cool down (about 3 minutes). If this does not solve the problem, call a TOSHIBA TEC authorised service representative.

The Print Head is required to be replaced. Call a TOSHIBA TEC authorized service representative.

1.Keep the printer and the interface cables away from the source of noise.

2.Ground the Power Cord.

3.Provide an exclusive power source for the printer.

4.Confirm the host computer operates properly.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Press the [RESTART] key.

E5- 2

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33047

5.2 Possible Problems

5.1 Error Messages (Cont.)

Error Messages

Problems/Cause

RFID ERROR

The printer cannot communicate with the

 

RFID module.

SYNTAX ERROR

While the printer is in the Download

 

mode for upgrading the firmware, it

 

receives an improper command, for

 

example, an Issue Command.

POWER FAILURE

A momentary power failure has occurred.

 

LOW BATTERY

The voltage of the Real Time Clock

 

Battery is 1.9V or less.

Other error messages

A hardware or software problem may

 

have occurred.

Solutions

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Check the power source which supplies power to the printer. If the rating is not correct, or if the printer shares the same power outlet with other electrical appliances that consume large amounts of power, change the outlet.

Hold down the [RESTART] key until “<1>RESET” is displayed. If you would like to keep using the same battery even after “LOW BATTERY” error occurs, set the Low battery check function to OFF, and set the date and time to the real time. As long as the power is on, the Real Time Clock will function.

However, once the power is turned off, the date and time will be reset.

Call a TOSHIBA TEC authorised service representative for replacement of the battery.

Turn the printer off and then on. If this does not solve the problem, turn off the printer again, and call a TOSHIBA TEC authorised service representative.

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems

 

Causes

 

Solutions

The printer will not

1.

The Power Cord is disconnected.

1.

Plug in the Power Cord.

turn on.

2.

The AC outlet is not functioning

2.

Test with a power cord from another

 

 

correctly.

 

electric appliance.

 

3.

The fuse has blown, or the circuit

3.

Check the fuse or breaker.

 

 

breaker has tripped.

 

 

The media is not fed.

1.

The media is not loaded properly.

1.

Load the media properly.

 

 

 

 

Section 2.3.

 

2.

The printer is in an error condition.

2.

Solve the error in the message display.

 

 

 

 

(See Section 5.1 for more detail.)

Pressing the [FEED]

A feed or an issue was attempted not on

Change the print condition by using the

key in the initial state

the following default conditions.

printer driver or a print command so that

results in an error.

 

Sensor type: Feed gap sensor

it corresponds to your printing conditions.

 

 

Printing method: Thermal transfer

Then, clear the error state by pressing the

 

 

Media pitch: 76.2 mm

[RESTART] key.

E5- 3