Sun Microsystems V880, V890 User Manual

0 (0)

Avaya Call Management System

Sun Fire V880/V890 Computer

Hardware Installation, Maintenance, and

Troubleshooting

07-600965

May 2006

© 2002 - 2006 Avaya Inc. All Rights Reserved.

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the Avaya Support Web site:

http://www.avaya.com/support

License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE http://support.avaya.com/LicenseInfo/ ("GENERAL LICENSE TERMS"). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. "Hardware" means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License type(s)

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A "Unit" means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software. Units may be linked to a specific, identified Server.

Copyright

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Third-party components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:

http://support.avaya.com/ThirdPartyLicense/

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site:

http://www.avaya.com/support

Trademarks

Avaya and the Avaya logo are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions.

All other trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support Web site:

http://www.avaya.com/support

Ordering documents

Voice: +1-207-866-6701

1-800-457-1235 (Toll-free, U.S. and Canada only)

Fax: +1-207-866-6095

Write: Globalware Solutions

200 Ward Hill Avenue

Haverhill, MA 01835 USA

Attention: Avaya Account Manager

Web: http://www.avaya.com/support

E-mail: totalware@gwsmail.com

Order: Document No. 07-600965

May 2006

COMPAS

This document is also available from the COMPAS database. The COMPAS ID for this document is 91851.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number

is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Support Web site:

http://www.avaya.com/support

Contents

Preface

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

Intended users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

Conventions and terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Reasons for reissue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12

Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14

Change descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14

Administration documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14

Software documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Hardware documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Call Center documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

Avaya CMS upgrade documents . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

 

Base load upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

 

Platform upgrades and data migration . . . . . . . . . . . . . . . . . . . . . . .

17

 

Avaya Call Management System Upgrade Express (CUE) . . . . . . . . . . . .

17

Documentation Web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

20

Safety precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

20

System precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Service access specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Unpacking and inventorying the equipment . . . . . . . . . . . . . . . . . . . . . . . .

25

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

Determining the computer model. . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

 

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

 

Physical labeling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

 

Software check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

28

 

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

 

Back panel - V880 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

 

Back panel - V890 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

32

Hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

 

V880 hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 3

Contents

 

V890 hardware options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

Rack mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Setting up power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Peripheral connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

37

Connecting the monitor, keyboard, and mouse . . . . . . . . . . . . . . . . . . . . . .

38

Connecting the remote console modem . . . . . . . . . . . . . . . . . . . . . . . . . .

39

Connecting to external interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Connecting the switch link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Connecting to the customer network . . . . . . . . . . . . . . . . . . . . . . . . .

40

Turning on the system and verifying POST . . . . . . . . . . . . . . . . . . . . . . . .

41

Identifying installed PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44

Setting the remote console modem options . . . . . . . . . . . . . . . . . . . . . . . .

46

Turning the system over for provisioning . . . . . . . . . . . . . . . . . . . . . . . . .

48

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

49

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

Rear panel - V880 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Rear panel - V890 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

53

Turning the computer off and on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54

Accessing components inside the computer . . . . . . . . . . . . . . . . . . . . . . .

56

Opening and removing a side door. . . . . . . . . . . . . . . . . . . . . . . . . . .

56

Replacing and closing a side door . . . . . . . . . . . . . . . . . . . . . . . . . . .

58

Using an ESD wrist strap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

59

Maintaining PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

PCI card configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

Reconfiguring PCI network cards . . . . . . . . . . . . . . . . . . . . . . . . .

61

V880 PCI card configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

V890 PCI card configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

PCI card compatibility with CMS loads. . . . . . . . . . . . . . . . . . . . . . . . .

64

HSI/P X.25 interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

64

GigaSwift four port ethernet card. . . . . . . . . . . . . . . . . . . . . . . . . .

64

Maintaining hot-plug PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

PCI slot LEDs for hot-plug operation . . . . . . . . . . . . . . . . . . . . . . . .

66

Preparing a hot-plug card for removal . . . . . . . . . . . . . . . . . . . . . . .

68

4 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

 

Contents

Removing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . .

68

Installing a hot-plug PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . .

71

Configuring the new or replacement card . . . . . . . . . . . . . . . . . . . . .

73

Replacing the graphics card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

74

Installing the XVR-100 software packages (V880 and R3V11 only) . . . . . . . . .

78

Replacing SCSI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

79

Maintaining HSI/P cards (R3V11 on V880 only) . . . . . . . . . . . . . . . . . . . .

83

Replacing an HSI/P card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

83

Installing the first HSI/P card or a pair of HSI/P cards. . . . . . . . . . . . . . .

88

Installing HSI/P software and patches . . . . . . . . . . . . . . . . . . . . . . .

91

Setting up the switch link for each ACD . . . . . . . . . . . . . . . . . . . . . .

91

Adding a second HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . .

93

Maintaining disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

96

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

96

Disk drive compatibility with CMS loads . . . . . . . . . . . . . . . . . . . . . . . .

96

Disk drive configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

96

Required references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

98

Replacing disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

98

Replacing a single boot disk or replacing data disks . . . . . . . . . . . . . . .

99

Replacing both boot disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

105

Setting up the disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

109

Partitioning disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

109

Adding disk drives (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

116

Replacing the DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

119

Maintaining tape drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

124

Tape drive compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

124

Ordering tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

124

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

125

Replacing the internal tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .

126

Adding and removing an external tape drive for data migration . . . . . . . . . . .

129

Maintaining CPU/Memory boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

134

CPU and memory configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . .

134

Checking the current memory and CPU configuration . . . . . . . . . . . . . . . .

135

Shutting down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

136

Removing a CPU/Memory board . . . . . . . . . . . . . . . . . . . . . . . . . . . .

137

Replacing memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

138

Installing a CPU/Memory board. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

140

Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

143

Replacing a power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

145

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 5

Contents

 

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

149

Using the remote console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

150

Redirecting the console using Solaris . . . . . . . . . . . . . . . . . . . . . . . . .

150

Redirecting the local console to the remote console . . . . . . . . . . . . . . .

150

Redirecting the remote console back to the local console . . . . . . . . . . . .

152

Redirecting the console using OpenBoot mode. . . . . . . . . . . . . . . . . . . .

153

Redirecting the local console to the remote console . . . . . . . . . . . . . . .

153

Redirecting the remote console back to the local console . . . . . . . . . . . .

154

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

157

Using the prtdiag command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

158

Using the cfgadm command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

164

System messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

165

OpenBoot PROM firmware tests . . . . . . . . . . . . . . . . . . . . . . . . . . . .

166

Using the OpenBoot PROM tests . . . . . . . . . . . . . . . . . . . . . . . . . .

166

Test descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

167

Probing disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

168

Probing all SCSI media devices. . . . . . . . . . . . . . . . . . . . . . . . . . .

169

Probing the IDE DVD device (V890 only) . . . . . . . . . . . . . . . . . . . . . .

170

OpenBoot diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

172

Test descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

173

POST diagnostic messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

175

Memory failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

175

OpenBoot initialization commands. . . . . . . . . . . . . . . . . . . . . . . . . . .

176

Diagnosing status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

177

Front panel status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . .

177

PCI slot status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

179

Power supply status indicators. . . . . . . . . . . . . . . . . . . . . . . . . . .

181

Disk drive status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

182

Tape drive status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . .

184

Sun Validation Test Suite (VTS) . . . . . . . . . . . . . . . . . . . . . . . . . . . .

185

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

185

Using SunVTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

185

Troubleshooting disk drives and DVD drives . . . . . . . . . . . . . . . . . . . . . . .

186

Troubleshooting tape drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

190

Checking tape status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

190

Reassigning device instance numbers for tape devices . . . . . . . . . . . . . . .

192

Recovery procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

193

Preserving data after a system failure . . . . . . . . . . . . . . . . . . . . . . . . .

193

Loss of power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

194

Probe command warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

196

6 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

 

 

Contents

Reseating HSI/P cards (R3V11 and V880 only) . . . . . . . . . . . . . . . . . . . .

197

Resetting a device alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

198

Remote console port problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

200

Glossary

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

203

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

205

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 7

Contents

8 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

Preface

Avaya Call Management System (CMS) is an application for businesses and organizations that use Avaya communication servers to process large volumes of telephone calls using the Automatic Call Distribution (ACD) feature. Avaya CMS supports solutions for routing and agent selection, multi-site contact centers, remote agents, reporting, interfaces to other systems, workforce management, desktop applications, system recovery, and quality monitoring.

Avaya CMS is part of the Operational Effectiveness solution of the Avaya Customer Interaction Suite.

This section includes the following topics:

Purpose on page 9

Intended users on page 10

Overview on page 10

Conventions and terminology on page 11

Reasons for reissue on page 12

Related documentation on page 14

Support on page 18

Purpose

Avaya Call Management System Sun Fire V880/V890 Computer Hardware Installation, Maintenance, and Troubleshooting is written for technicians who install and maintain call center applications such as Avaya Call Management System (CMS).

Note:

The Sun Fire V880 computer is compatible with CMS R3V11 and later. The Sun Fire V890 computer is compatible with CMS R13 and later.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 9

Preface

Intended users

This document is written for:

Avaya support personnel

Avaya factory personnel

Contact center administrators

Users of this document must be familiar with Avaya CMS and the Solaris operating system.

Overview

This document is organized as follows:

Installation on page 19 - Describes how to assemble the computer, connect external devices, and turn on the computer.

Maintenance on page 49 - Describes how to maintain the computer.

Troubleshooting on page 149 - Describes how to troubleshoot the computer.

Glossary on page 203

Index on page 205

10 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

Conventions and terminology

Conventions and terminology

Unless noted otherwise, the phrase "Sun Fire" used in this document applies to both the Sun Fire V880 computer and the Sun Fire V890 computer.

If you see any of the following safety labels in this document, take careful note of the information presented.

!CAUTION:

Caution statements call attention to situations that can result in harm to software, loss of data, or an interruption in service.

!WARNING:

Warning statements call attention to situations that can result in harm to hardware or equipment.

!DANGER:

Danger statements call attention to situations that can result in harm to personnel.

!SECURITY ALERT:

Security alert statements call attention to situations that can increase the potential for unauthorized use of a telecommunications system.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 11

Preface

Reasons for reissue

The May 2006 version of this document was changed for the following reasons:

To make general wording and format corrections.

Issue 3.0 of this document was changed for the following reasons:

To add information about the new V890 model of the Sun Fire computer. The V890 is replacing the V880 model beginning with CMS R13. The V890 includes information about the following new hardware:

-Quad GigaSwift Ethernet card, single Gigabit Ethernet card, and Dual Ultra320 SCSI card

-IDE model DVD-ROM

-146-GB disk drives

To add information about CMS R13.

To note that the Sun Fire V880 is going from 256-MB DIMMs to 512-MB DIMMs.

To update the recommended card layout on the V880 (see Computer layout on page 28 and Maintaining PCI cards on page 60).

To make general wording and format corrections.

Issue 2.0 of this document was changed for the following reasons:

To add information about the new DAT 72 tape drive.

To note that X.25 switch links are not supported for CMS R12 and later (see Connecting the switch link on page 40).

To update information that the newer Dual FastEthernet and Dual SCSI card supports hot plug operation (see Maintaining hot-plug PCI cards on page 65).

To update the tape ordering procedures (see Ordering tapes on page 124).

To make general wording and format corrections.

12 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

Reasons for reissue

Issue 1.1 of this document was changed for the following reasons:

To add information about the new Dual FastEthernet and Dual SCSI card. This card is replacing the SunSwift card. See the following sections for more information:

-Computer layout on page 28

-Peripheral connectivity on page 36

-Parts list on page 37

-Computer layout on page 51

-PCI card configuration on page 61

To update the remote console setup procedure (see Setting the remote console modem options on page 46).

To add a procedure for installing software for the XVR-100 graphic accelerator card (see Installing the XVR-100 software packages (V880 and R3V11 only) on page 78).

To update the tape ordering procedures (see Ordering tapes on page 124).

To make general wording and format corrections.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 13

Preface

Related documentation

You might find the following Avaya CMS documentation useful. This section includes the following topics:

Change descriptions on page 14

Administration documents on page 14

Software documents on page 15

Hardware documents on page 15

Call Center documents on page 16

Avaya CMS upgrade documents on page 16

Documentation Web sites on page 18

Change descriptions

For information about recent changes made in Avaya CMS and Avaya Call Center, see:

Avaya Call Management System (CMS) Release 13.1 Change Description, 07-600955

Avaya Call Center Release 3.1 Change Description, 07-300560

Avaya Call Center 3.0 and Call Management System Release 13 Change Description, 07-300304

Administration documents

For more information about Avaya CMS administration, see:

Avaya Call Management System Release 13 Administration, 07-600956

Avaya Call Management System (CMS) Release 13 Database Items and Calculations,

07-300330

Avaya Call Management System Supervisor Release 13 Reports, 07-300334

Avaya Call Management System (CMS) Supervisor Release 13 Installation and Getting Started, 07-300333

Avaya Call Management System High Availability User Guide, 07-300066

Avaya Call Management System High Availability Connectivity, Upgrade and Administration, 07-600957

14 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

Related documentation

Software documents

For more information about Avaya CMS software, see:

Avaya Call Management System Release 13 Software Installation, Maintenance, and Troubleshooting Guide, 07-600954

Avaya CMS Open Database Connectivity Version 4.2, 585-780-701

Avaya Call Management System Release 13 LAN Backup User Guide, 07-600953

Avaya Call Management System Release 13 External Call History Interface, 07-300737

Avaya CMS Custom Reports, 585-215-822

Avaya CMS Forecast User Guide, 585-215-825

Avaya Visual Vectors Release 13 Installation and Getting Started, 07-300353

Avaya Visual Vectors Release 13 User Guide, 07-300354

Avaya Call Management System (CMS) Supervisor Release 13 Report Designer, 07-300743

Hardware documents

For more information about Avaya CMS hardware, see:

Avaya Call Management System Sun Netra 210 Computer Hardware Installation, Maintenance, and Troubleshooting, 07-600963

Avaya Call Management System Sun Fire V880/V890 Computer Hardware Installation, Maintenance, and Troubleshooting, 07-600965

Avaya Call Management System Sun Blade 100/150 Workstation Hardware Installation, Maintenance, and Troubleshooting, 07-600964

Avaya Call Management System Terminals, Printers, and Modems, 585-215-874

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 15

Preface

Call Center documents

For more information about Avaya Call Center documents, see:

Avaya Communication Manager Call Center Software Basic Call Management System (BCMS) Operations, 07-300061

Avaya Call Center Call Vectoring and Expert Agent Selection (EAS) Guide, 07-300477

Avaya Call Center Automatic Call Distribution (ACD) Guide, 07-300478

Avaya Business Advocate User Guide, 07-300653

Avaya Call Management System Switch Connections, Administration, and Troubleshooting, 07-300739

Avaya CMS upgrade documents

There are several upgrade paths supported with Avaya CMS. There is a document designed to support each upgrade.

This section includes the following topics:

Base load upgrades on page 16

Platform upgrades and data migration on page 17

Avaya Call Management System Upgrade Express (CUE) on page 17

Base load upgrades

Use a base load upgrade when upgrading CMS to the latest load of the same version (for example, r13ak.g to r13al.k). A specific set of instructions is written for the upgrade. The instructions are shipped to the customer site with the CMS software CD-ROM as part of a Product Correction Notice (PCN).

For more information about base load upgrades, see:

Avaya Call Management System Release 13 Base Load Upgrade

16 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

Related documentation

Platform upgrades and data migration

Use a platform upgrade when upgrading to a new hardware platform (for example, upgrading from a SPARCserver 5 to a Sun Netra 210). The new hardware platform is shipped from the Avaya factory with the latest CMS load. Therefore, as part of the upgrade you will have the latest CMS load (for example, R3V9 to R13).

For more information about platform upgrades and data migration, see:

Avaya Call Management System Release 13 Platform Upgrade and Data Migration, 07-600968

Avaya Call Management System Upgrade Express (CUE)

Use CUE when CMS is being upgraded from an earlier version (for example, R3V9) to the latest version (for example, R13).

A specific set of upgrade instructions is written for the upgrade. These instructions are included on the CUE software CD-ROM that is shipped to the customer site with the CUE kit.

For information about customer requirements for CUE upgrades, see:

Avaya Call Management System Release 13 CMS Upgrade Express (CUE) Customer Requirements, 700356744

For information about CUE upgrade procedures, see:

Avaya Call Management System Release 13.1 Sun Blade 100/150 Workstation Mirrored and Nonmirrored Systems CMS Upgrade Express (CUE), 07-600763

Avaya Call Management System Release 13.1 Sun Fire V880/V890 Computer CMS Upgrade Express (CUE), 07-600764

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 17

Preface

Documentation Web sites

For Avaya product documentation, go to http://www.avayadocs.com. Additional information about new software or hardware updates will be contained in future issues of this book. New issues of this book will be placed on the Web site when available.

Use the following Web sites to view related support documentation:

Information about Avaya products and service http://www.avaya.com

Sun hardware documentation http://docs.sun.com

Informix documentation http://www.informix.com

Tivoli Storage Manager documentation http://www.tivoli.com

Support

Contacting Avaya technical support

Avaya provides support telephone numbers for you to report problems or ask questions about your product.

For United States support: 1- 800- 242-2121

For international support:

See the 1-800 Support Directory listings on the Avaya Web site.

Escalating a technical support issue

Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Management listings on the Avaya Web site.

18 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

Installation

This section describes how to install the computer and related peripheral equipment. Use the following table to check off each required procedure after completion.

Procedure

Completed

 

 

Preparing for installation on page 20

 

 

 

Unpacking and inventorying the equipment on page 25

 

 

 

Setting up power on page 35

 

 

 

Peripheral connectivity on page 36

 

 

 

Connecting the monitor, keyboard, and mouse on page 38

 

 

 

Connecting the remote console modem on page 39

 

 

 

Connecting to external interfaces:

 

Connecting the switch link on page 40

 

 

Connecting to the customer network on page 40

 

 

 

 

Turning on the system and verifying POST on page 41

 

 

 

Identifying installed PCI cards on page 44

 

 

 

Setting the remote console modem options on page 46

 

 

 

Turning the system over for provisioning on page 48

 

 

 

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 19

Installation

Preparing for installation

This section contains the following information that will help you prepare for the computer installation:

Safety precautions on page 20

System precautions on page 21

Required tools on page 22

Electrical specifications on page 22

Physical specifications on page 23

Service access specifications on page 23

Environmental specifications on page 24

Safety precautions

For your protection, observe the following safety precautions when setting up your equipment:

Follow all cautions, warnings, and instructions that are marked on the equipment.

Never push objects of any type through openings in the equipment. Objects might touch dangerous voltage points or short out components, resulting in fire or an electric shock.

When moving the computer, be careful not to unplug any power or data cables.

Refer servicing of equipment to qualified personnel.

To protect both yourself and the equipment, observe the following precautions.

Item

Problem

Precaution

 

 

 

Wrist or

ESD

Wear a conductive wrist strap or foot

foot strap

 

strap when handling printed circuit

 

 

boards.

 

 

 

Cover

System

Reinstall all cabinet cover panels after

panels

damage and

you perform any service work on the

 

overheating

system.

 

 

 

Card slot

System

Ensure that a filler panel is installed on

filler

damage and

all empty card slots.

panels

overheating

 

 

 

 

20 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

Preparing for installation

System precautions

Ensure that the voltage and frequency of the power outlet that is used matches the electrical rating labels on the equipment.

Wear antistatic wrist straps when handling any magnetic storage devices, CPU/Memory boards, or other printed circuit boards.

The V880 computer has three autoranging power supplies that use nominal input voltages

of 100 to 240 V AC at 47 to 63 Hz. The V890 computer has three autoranging power supplies that use nominal input voltages of 200 to 240 V AC at 47 to 63 Hz.

!WARNING:

You cannot interchange power supplies between a V880 and V890 computer.

Sun products are designed to work with single-phase power systems that have a grounded neutral conductor. To reduce the risk of electrical shock, do not plug Sun products into another type of power source. Contact your facilities manager or qualified electrician if you are unsure of what type of power is supplied to your building.

Avaya recommends that you use one of the following power schemes:

For a V880, use two (2) 2KVA Uninterruptible Power Supplies (UPS) (or equivalent), each powered by a nonswitched, dedicated, 15-amp circuit. Connect two of the power supplies to one UPS, and the third power supply to the second UPS. The monitor and external peripherals can also be connected to the second UPS.

For a V890, use one 6KVA UPS (or equivalent), powered by a nonswitched,

dedicated, 15-amp circuit. Connect all of the power supplies to the UPS. The monitor and external peripherals can also be connected to the UPS.

Note:

If not using a UPS, connect each power supply to a nonswitched, dedicated, 15-amp circuit. Connect the monitor and external peripherals to a separate circuit.

Each of the following items require a separate power cord:

Power supplies in the computer (3 power cords)

External peripherals

Monitor

!WARNING:

Do not make mechanical or electrical modifications to the cabinet. Sun Microsystems is not responsible for regulatory compliance of modified cabinets.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 21

Installation

Required tools

You need the following tools to do the installation:

Phillips #2 screwdriver

ESD grounding wrist strap

Antistatic mat

Electrical specifications

Parameter

Value

 

 

 

 

 

 

 

 

V880

V890

 

 

 

 

 

Input

 

 

 

 

Nominal voltage range

100-240 V AC,

200-240 V AC,

Maximum current AC RMS

 

autoranging

 

autoranging

 

15.0 A @100 VAC

 

8.0 A @200 VAC

AC operating range

 

90-264 V rms, 47-63Hz

 

180-264 V rms, 47-63Hz

Nominal frequencies

50 Hz or 60 Hz

50 Hz or 60 Hz

 

 

 

 

 

Maximum DC power output

2240 W

2509 W

 

 

 

Maximum system AC power

3000 W

3200 W

consumption

 

 

 

 

 

 

 

Maximum system heat dissipation

10308 BTU/hr

10912 BTU/hr

 

 

 

Volt-ampere rating

1515 VA with 1120 Watt load

2078 VA with 1629 Watt load

 

 

(PF=0.99)

(PF=0.98)

 

 

 

 

 

Wall plug type

 

 

 

 

United States

NEMA 5-15P

NEMA 6-15P

Non-United States

Power cords must be

Power cords must be

 

 

 

obtained locally

 

obtained locally

 

 

 

CPU plug type

IEC 320

IEC 320

 

 

 

 

 

 

22 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

 

 

 

 

 

Preparing for installation

 

 

 

 

 

 

 

Physical specifications

 

 

 

 

 

 

 

 

 

 

 

 

Parameter

English value

Metric value

 

 

 

 

 

 

 

 

 

Height (with casters)

28.1 inches

71.4 centimeters

 

 

 

 

 

 

 

 

 

Width

18.9 inches

48.0 centimeters

 

 

 

 

 

 

 

 

 

Depth

32.9 inches

83.6 centimeters

 

 

 

 

 

 

 

 

 

Weight (min-max)1

194-288 pounds

88-130.6 kilograms

 

 

 

Power cords

8.2 feet

2.5 meters

 

 

 

 

 

 

 

 

1. The actual weight depends on the installed options.

Service access specifications

Parameter

English value

Metric value

 

 

 

Front1

36 inches

91 centimeters

Rear

36 inches

91 centimeters

 

 

 

Left

36 inches

91 centimeters

 

 

 

Right

36 inches

91 centimeters

 

 

 

1.48 inches (122 centimeters) for rack mounted systems.

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 23

Installation

Environmental specifications

For the most reliable system operation:

The room must have sufficient air conditioning capacity to support the cooling needs of the entire system.

The air conditioning system must have controls that prevent excessive temperature changes.

Do not turn on the computer until it has acclimated to the room temperature for at least 24 hours.

Use the guidelines in the following table for temperature, humidity, and altitude limits for units in operation and for units that are not in operation (that is, units that are in transit or in storage).

Parameter

Operating

Nonoperating

 

(in service)

(not in service)

 

 

 

Temperature

41°F to 95°F (5°C to 35°C)

-4°F to 140°F (-20°C to 60°C)

 

IEC 68-2-2, 68-2-3

IEC 68-2-2, 68-2-3

 

 

 

Humidity

20% to 80% RH

95% RH

(max)

noncondensing at 27°C max wet bulb

noncondensing at 40°C

 

 

IEC 68-2-2, 68-2-3

IEC 68-2-2, 68-2-3

 

 

 

Altitude (max)

10,000 feet (3 kilometers)

40,000 feet (12 kilometers)

 

IEC 68-2-40, 68-2-41

IEC 68-2-40, 68-2-41

 

 

 

24 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

Unpacking and inventorying the equipment

Unpacking and inventorying the equipment

!WARNING:

Never move the system when the power is on. Excessive movement can cause catastrophic disk drive failure. Always turn off the power before moving cabinets.

!WARNING:

Always wear an electrostatic discharge (ESD) wrist strap when handling internal components.

!CAUTION:

Always have up-to-date system backups before turning the computer off and moving the computer.

Inspect all shipping cartons for evidence of physical damage. If a shipping carton is damaged, request that the carrier representative be present before the carton is opened.

Unpack the computer and the associated peripheral equipment. Compare the contents of the carton to the shipping inventory list to verify that all equipment was delivered.

In the United States, contact Avaya technical support if any parts are defective on arrival. Contact Avaya customer service if any parts are missing.

Outside the United States, contact your Avaya representative or distributor if any parts are missing or defective.

This section includes the following topics:

Parts list on page 26

Determining the computer model on page 27

Computer layout on page 28

Hardware options on page 33

Rack mounting on page 34

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 25

Installation

Parts list

Verify that you have the following components before you start the installation:

!Important:

DO NOT install internal hardware shipped loose with the Sun computer at this time. This is done under the direction of a CMS Provisioning engineer at a scheduled appointment time.

Sun Fire cabinet, including installed cards and disk drives

Computer power cords (3)

Monitor, cable, and monitor AC power cord

USB keyboard and cable

USB mouse and cable

A package of blank tapes for backups

One tape that contains the Avaya factory configuration CMSADM filesystem backup

Category 5 LAN cable

Modem and cables

Keys

Sun and CMS software

Note:

CMS computers do not ship with tape drive cleaning tapes. Avaya recommends that customers purchase at least one cleaning tape as soon as the computer is installed and in service.

26 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

Unpacking and inventorying the equipment

Determining the computer model

This book is written for use with several different models of the Sun Fire computer. The differences between the models are few. This section shows how to identify the different models.

Features

Each of the different models have distinctive features that will also assist you in determining what model you have.

V880 Model 1: 900 MHz UltraSparc III CPUs, 256-MB DIMMs, 73-GB 10K rpm disks, SCSI DVD-ROM drive, DDS-4 SCSI tape drive, 120 or 220 volt AC

V880 Model 2: 1.2 GHz UltraSparc III CPUs, 256-MB DIMMs, 73-GB 10K rpm disks, SCSI DVD-ROM drive, DAT 72 SCSI tape drive, 120 or 220 volt AC

V880 Model 3: 1.2 GHz UltraSparc III CPUs, 512-MB DIMMs, 73-GB 10K rpm disks, SCSI DVD-ROM drive, DAT 72 SCSI tape drive, 120 or 220 volt AC

V890 Model 1: 1.35 GHz UltraSparc IV CPUs, 146-GB 10K rpm disks, IDE DVD-ROM drive, DAT 72 SCSI tape drive, 220 volt AC only

Physical labeling

All models are labeled on the front as Sun Fire 880, Sun Fire V880, or Sun Fire V890.

Software check

To determine the model of the computer once the computer is operational:

1.Log in as root.

2.Enter:

prtconf -vp | grep banner-name

V880 Models 1, 2, and 3: The following message is displayed:

banner-name: 'Sun Fire 880'

V890 Model 1: The following message is displayed:

banner-name: 'Sun Fire V890'

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 27

Installation

Computer layout

Familiarize yourself with the layout of the computer. The minimum configuration for the computer depends on the model.

The layout of the V880 is as follows:

One CPU/Memory board with two UltraSPARC lIl processors and 4-GB total memory

Four 73-GB disk drives, mirrored two plus two (optionally, a third pair of disks can be added to support the AUX 100 software load)

One built-in ethernet port

One of the following SCSI/ethernet cards:

-SunSwift card installed in slot 2, or

-Dual FastEthernet and Dual SCSI card installed in slot 2

!Important:

On earlier versions of the V880, the ethernet cards were installed in the following order:

Slots 0, 1, 2, and 5

Avaya now recommends that ethernet cards be installed in the following order: Slots 2, 1, 6, and 5

See V880 PCI card configuration on page 62 for more information.

One graphics PCI card installed in slot 7

Three power supplies and power cords

One DVD-ROM drive

One tape drive

Two USB ports

One serial port

28 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

Unpacking and inventorying the equipment

The layout of the V890 is as follows:

One CPU/Memory board with two UltraSPARC IV processors and 8-GB total memory

Four 146-GB disk drives, mirrored two plus two

One built-in ethernet port

One Dual Ultra320 SCSI card installed in slot 0

One graphics card installed in slot 1

One Quad GigaSwift ethernet card installed in slot 6

Three power supplies and power cords

One DVD-ROM drive

One tape drive

Two USB ports

One serial port

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006 29

Sun Microsystems V880, V890 User Manual

Installation

Front panel

The following figure shows the front of the computer with the disk drive door open.

Tape drive

Disk drive slots

v880_front.cdr

30 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting

May 2006

Loading...
+ 178 hidden pages