GENERAL CLEANING (TO BE PERFORMED BY STORE PERSONNEL) - EXTERNAL .…………...
GENERAL CLEANING (TO BE PERFORMED BY STORE PERSONNEL) - INTERIOR .......………...
GENERAL CLEANING (BY TRAINED SERVICE PROVIDERS ONLY) ………………………..….….…
TROUBLESHOOTING (TO BE PERFORMED BY STORE PERSONNEL) ...…...……………………....
TROUBLESHOOTING (TO BE PERFORMED BY TRAINED SERVICE PROVIDERS ONLY) …...…..
TROUBLESHOOTING (BY TRAINED SERVICE PROVIDERS ONLY) - CONDENSING SYSTEM ….
TROUBLESHOOTING (BY TRAINED SERVICE PROVIDERS ONLY) - EVAPORATOR
SYSTEM .....................................................................................................................................
PREVENTIVE MAINTENANCE (TO BE PERFORMED BY TRAINED SERVICE PROVIDERS
ONLY) …………………………………………………………………………………………………...
PREVENTIVE MAINTENANCE: HONEYCOMB AIR DIFFUSERS (TO BE PERFORMED BY
TRAINED SERVICE PROVIDERS ONLY) …...………...…………………………………………..
SERIAL LABEL & LOCATION / TECHNICAL INFORMATION / ADD’L INFORMATION ...............….
CAREL® CONTROLLER - PROGRAMMING THE INSTRUMENT….………………………….……....
CAREL® CONTROLLER - USER INTERFACE, SUMMARY TABLES OF ALARMS & SIGNALS ….
CAREL® CONTROLLER - Summary Table of Operating Parameters (After Programming Key) ..
SCC TECHNICAL SERVICE CONTACT INFORMATION & LIMITED WARRANTY …………………
3-4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30-31
32
33
34
35
36
37
38
39
40
2
Page 3
OVERVIEW / TYPE / COMPLIANCE / WARNINGS / PRECAUTIONS / WIRING / PLUGS - PAGE 1 of 2
OVERVIEW
These Structural Concepts merchandisers are
designed to merchandise packaged products at 41 °F
(5 °C) or less product temperatures.
Product must be pre-chilled to 41 °F (5 °C) or less
prior to being placed in merchandiser.
Cases should be installed and operated according to
this operating manual’s instructions to ensure proper
performance.
Improper use will void warranty.
TYPE I vs. TYPE II ENVIRONMENTAL CONDITIONS
This unit is designed for the display of products in ambient
store conditions where temperature and humidity are
maintained within a specific range.
Type I display refrigerators are intended for use in an
area where environmental conditions are controlled and
maintained so that the ambient temperature does not
exceed 75 °F (24 °C) and 55% maximum humidity.
Type II display refrigerators are intended for use in an
area where environmental conditions are controlled and
maintained so that the ambient temperature does not
exceed 80 °F (27 °C) and 60% maximum humidity.
If unsure if your unit is Type I or II, see tag next to serial
label. See SERIAL LABEL LOCATION & INFORMATION LISTED / TECH INFO & SERVICE
section in this manual for sample serial labels.
COMPLIANCE
Performance issues when in violation of applicable
NEC, federal, state and local electrical and plumbing
codes are not covered by warranty.
See below compliance guideline.
WARNINGS
This sheet contains important warnings to prevent
injury or death.
Please read carefully!
PRECAUTIONS, CORD/PLUG MAINTENANCE &
WIRING DIAGRAM INFORMATION
See next page for PRECAUTIONS, CORD/PLUG
MAINTENANCE and WIRING DIAGRAM information.
ATTENTION
CONTRACTORS
WARNING
ELECTRICAL
HAZARD
WARNING
KEEP
HANDS
CLEAR
WARNING
HOT
SURFACE
COMPLIANCE
This equipment MUST be installed in compliance with
all applicable NEC, federal, state and local
electrical and plumbing codes.
WARNING
Risk of electric shock. Disconnect power before servicing unit.
CAUTION! More than one source of electrical supply is
employed with units that have separate circuits.
Disconnect ALL ELECTRICAL SOURCES before servicing.
WARNING
Hazardous moving parts. Do not operate unit with covers removed.
Fan blades may be exposed when deck panel is removed.
Disconnect power before removing deck panel.
WARNING
Condensate pan and overflow condensate pan is hot!
Allow to cool before cleaning or removing from case.
3
Page 4
OVERVIEW / TYPE / COMPLIANCE / WARNINGS / PRECAUTIONS / WIRING / PLUGS - PAGE 2 of 2
PRECAUTIONS
Following are important precautions to prevent
damage to unit or merchandise.
Please read carefully!
See previous page for specifics on OVERVIEW,
TYPE, COMPLIANCE and WARNINGS.
CAUTION! LAMP REPLACEMENT GUIDELINES
LED lamps reflect specific size, shape and overall design.
CAUTION
Any replacements must meet factory specifications.
Fluorescent lamps have been treated to resist breakage and
must be replaced with similarly treated lamps.
CAUTION! GFCI BREAKER USE REQUIREMENT
If N.E.C. (National Electric Code) or your local code
you MUST use a GFCI breaker in lieu of a GFCI receptacle.
WIRING DIAGRAM
Each case has its own wiring diagram folded and in
its own packet.
Wiring diagram placement may vary; it may be
placed near ballast box, field wiring box, raceway
cover, or other related location.
CAUTION
CAUTION! POWER CORD AND PLUG MAINTENANCE
Risk of electric shock. If cord or plug becomes damaged,
replace only with cord and plug of same type.
CAUTION! ADVERSE CONDITIONS / SPACING ISSUES
Performance issues caused by adverse conditions are NOT warranted.
End panels must be tightly joined or kept at least 6-inches away from
any structure to prevent condensation.
Unit must be kept at least 15-feet from exterior doors, overhead HVAC
vents or any air curtain disruption to maintain proper temperatures.
Unit must not be exposed to direct sunlight or any heat source (ovens,
fryers, etc.).
Tile floors, low ceilings or small rooms will increase noise level.
Whisper Cool compressor blanket or remote unit may resolve noise
level issues.
Keep at least 8-inch clearance above unit for air discharge
(self-contained units only).
CAUTION! CHECK CONDENSATE PAN
Water on flooring can cause extensive damage!
Condensate pan MUST BE positioned directly under condensate drain.
Overflow pan plug MUST BE securely plugged into receptacle.
Before powering up unit, check the following:
4
Page 5
SHIPPING BRACKET REMOVAL / TOE-KICK REMOVAL / REMOVING CASE FROM SKID
1. Removing Shipping Brackets Attached
To Skid
Remove screws holding case shipping brackets
to skid.
Remove case shipping brackets from skid.
See illustrations at right. Note: Shipping brackets
Various Types Of
Shipping Brackets
Shown With
will vary in size, shape, material and location
depending upon case type and model.
2. Remove Front / Rear Toe-Kicks Before
Removing From Skid
Toe-kicks are normally shipped separately.
If toe-kicks are attached to case, they must be
removed.
Toe-kicks may be attached to case via slot /
magnet method.
Remove toe-kick by pulling away from lower
magnet and lifting up and off hooks.
No screw removal is required.
See illustrations at mid-right.
3. Remove Case From Skid
To prevent damage, support case while sliding it
toward edge of skid ).
IF NO CASTERS ARE ON SKID, tip case slightly
back and slide skid from underside of case.
When case is at edge of skid, carefully lower
to floor (so two levelers rest on floor).
IF CASTERS ARE ON CASE, it may be rolled
off skid via ramp (as shown in lower-right
illustration).
Carefully slide skid out from under case.
After removal of case from skid, place into
position.
Note: Illustration below-right reflects general
outline of sample case and does not reflect any
Hook
(Typical)
Magnet
(Typical)
Front Panel/Toe-Kick
(For Slot/Hooks and
Magnet System)
particular model or options).
4. Position/Align Case Alongside Other
Cases
If lineup requires it, be sure to position/align your
case alongside adjoining cases before adjusting
levelers or shimming frame support rails.
Also, see next page for instructions on caulking,
sealing and bolting to adjoining cases prior to
adjusting levelers or shimming frame support
rails.
This may require the repositioning of the case
you are installing or
the already positioned cases.
Note: View at Right
Shows Partially
Disassembled Case
For Illustrative
Purposes Only.
5
Page 6
CAULKING / SEALING / BOLTING ADJOINED UNITS
Caulking, Sealing, Bolting Adjoined Units
Note: Your model’s features or options may vary from
illustration shown below, but general guidelines apply.
Warranty will be voided if improper sealant is used. Lay a generous
bead of caulk/sealant as specified below.
Use Industrial grade butyl caulk on non-visible areas.
Use industrial grade silicone sealant on visible areas.
Form Two (2) Caulk/Sealant Lines: Sanitation and Refrigeration
(see illustrations below).
Caulking/sealing tub prevents air from escaping thru seams
between cases (which may cause condensation problems and
reduced refrigeration efficiency).
Caulking/sealing also prevents water from seeping between
cases to the floor.
Note: Place thicker bead of caulk around drain.
Bolt Holes are locations shown below.
Use 1/4-20 x 1.00” bolts and accompanying nuts.
Remove deck pan assembly to access holes 3, 4 & 5.
Note
Butyl is to be used
on non-visible
areas.
Refrigeration
Bead
Sanitation
Bead
Silicone is to be
used on
1
2
3/4
5
Sanitation
Bead
Refrigeration
Bead
Sanitation
Bead
visible areas.
Note: Illustrations Shown May
Not Exactly Reflect Every
Feature or Option of Your
Particular Case.
Refrigeration
Bead
6
Page 7
SHIMMING FRAME SUPPORT RAILS / ADJUSTING LEVELERS
1. Cases With Frame Support Rails: Shim
Illustration at top-left shows case with frame
support rails.
Shims will be provided on cases with frame
support rails.
Use shims to level case.
2. Cases With Levelers: Adjust
After case is in position, adjust case so it is level
and plumb.
You may need to remove front and/or rear toe-
kick to access levelers.
Use adjustable wrench (and possibly a pry bar)
to adjust leveler.
Do not use pry bar on toe-kick (it may buckle).
Do not use pry bar on end panel (it may chip).
Use pry bar ONLY on base frame to avoid
damaging case.
Use a block to reach base frames with pry bar.
See below-right illustrations.
Frame
Support Rails
Pry Bar
Block
Leveler
Adjustable
Wrench
Base
Frame
Toe-Kick
7
Page 8
START-UP AND OPERATION: THERMOSTAT / MAIN POWER SWITCH / LIGHTS SWITCH / FILTER
Thermometer is also at case rear (as shown
1. Merchandiser Start-Up
Do not use an extension cord with this appliance.
Do not operate this equipment with a damaged
cord, plug or outlet.
Insure that the main power switch is off.
Plug cord into a certified 110V electrical outlet with
ground.
Turn main power switch on (see location at rear of
case in illustration below)
Coil fans should turn on.
From inside of the case, check for discharge
air from front baffle, to confirm that the fans
are functioning properly.
When the case is in a start-up mode or has been
idle for a long period of time, unit may require 75
minutes running time to pull-down temperature.
Turn lights on.
Light switch is next to main power switch.
The lights should come on at the same time.
Always maintain front and rear airflow clearance of
twelve inches.
Obstruction or restriction of air can void warranty.
below), and controls internal case temperature.
Interior case temperature is to be 35 °F to 41 °F.
Note: Case temperature is determined by
case size. Temperature is controlled by a
thermostat. If a temperature setting change
is required, refer to instructions in
Temperature Controller Programming
sections of this manual.
Note: Set point should be 40 °F. This will
maintain product temperature range. Settings
lower than 40 °F can cause food items to freeze
to flow over (and around) product to return air
grille at case front.
Caution! You must keep the honeycomb air
diffuser unblocked by product for airflow to reach
return air grille.
Caution! You must ALSO keep product OFF
return air grill at case front.
See illustration below.
3. Load Lines
Load lines represent the maximum height that
product can be place and/or stacked in case.
Keep product at or under load lines to assure
that refrigerated airflow is properly cycled
from honeycomb air diffuser through the
return air grille.
Proper product placement will maintain
acceptable product temperature.
See illustration below.
Note: Perspective View of Model
CO4836RG.5716 Is Shown At
Right And May Not Exactly Reflect
Every Feature or Option of Your
Particular Case.
Return Air Grille
Sample Product
Honeycomb Air
Diffuser
L
e
in
L
d
a
o
9
9
Page 10
MAINTENANCE - TOE-KICKS / LIGHT FIXTURES / NIGHT CURTAIN, HON EYCOMB, THERMOMETER
1. Adjustable Front Toe-Kick (Models
CO33R, CO43R, CO53R, CO63R, Etc.)
Front toe-kick is adjustable.
Loosen screws holding front toe-kick in place.
Lower front toe-kick to floor.
After case is in desired position, use silicone
sealant to seal toe-kick to floor.
See next page for removable front panel (without
screws) for models CO3434RG.5716,
CO3034RG.5718 and CO3034RG.5718A
2. Light Fixture
LED light fixture is at upper section of case as
shown in illustration below.
Note: Illustrations Shown May Not
Exactly Reflect Every Feature or
Option of Your Particular Case.
Optional Product
Step (Not on All
Cases) Shown For
Illustrative
Purposes Only
Thermometer
LEDs rarely require change-out.
See next page in this manual for more specifics.
3. Night Curtain
Optional night air curtain is near honeycomb.
See OPTIONAL NIGHT AIR CURTAIN
OPERATING INSTRUCTIONS section in this
manual for more specific illustrations.
4. Honeycomb Air Diffuser
See PREVENTIVE MAINTENANCE - HONEYCOMB
(BY TRAINED SERVICE PROVIDERS ONLY)
LED light fixture is located at top of case.
Light switch is located at case rear.
See illustration below.
2. LED Light Fixture Repair / Removal /
Replacement
Repair of Lamp:
Plug can come loose from LED light socket.
Simply insert firmly and check that it is securely
held in place.
Removal of Lamp:
This case is provided with LED lights which will
rarely require change-out.
Contact Structural Concepts’ Technical Service
Department for replacement parts (see
Technical Service section of manual).
Replacement of Lamp:
To replace LED Light Fixture, disconnect the
existing LED light from its brackets. Replace.
Note: LED plug must be connected in specific
manner or they will not work.
Oval form of plug must connect to oval form of LED
light. See below-left photos.
3. LED Power Supply / Ballast Access (Service
Technicians Only!)
See ELECTRICAL ACCESS AND COMPONENTS
section in this manual for illustration.
Optional Product Step (Not
on All Cases) Shown For
Illustrative Purposes Only
Note: Illustrations Shown May Not
Exactly Reflect Every Feature or
Option of Your Particular Case.
LED’s
Oval Form
(Typical)
Plug’s
Oval Form
(Typical)
13
Page 14
MAINTENANCE - OPTIONAL NIGHT AIR CURTAIN OPERATING INSTRUCTIONS
Night Air Curtain Installation & Operating Instructions
1. Use caution when handling night air curtain.
2. Display case may come with night curtain already attached. If not, a retrofit kit will
be provided. If using SCC-supplied retrofit kit, attach to display case by centering
night curtain along top-front of case as shown in illustration below. Attachment
magnets will hold night air curtain firmly in place.
3. Grasp the handle and pull downward to desired location in front of case (as shown
in illustration below).
4. To return night air curtain to its retracted position, grasp handle, lift up and away
from its magnetic attachment and carefully wind night air curtain back into roll.
5. Caution!
Doing so can eventually destroy night air curtain’s tension and retractability.
6. To entirely detach night air curtain from case, simply pull it downward and away
from case. Caution! Do NOT drag night air curtain along top (underside) of case
or magnets may scratch or mar surface. Simply lift night air curtain downward and
away from case. Store in safe place away from foot-traffic.
7. Store in a safe and secure space until needed again.
Do not allow spring-loaded night air curtain to freely snap back into roll.
NOTE: THE
BELOW
ILLUSTRATION
MAY NOT
EXACTLY
REFLECT
EVERY
PARTICULAR
CASE’S
FEATURES OR
OPTIONS.
Night Air Curtain
Attachment Magnet
Night Air Curtain
Retraction Magnet
Acrylic
Sneeze
Guard)
Night Air Curtain
Attachment Magnet
View of Night Air
Curtain (Attached)
Night Air Curtain
Retraction Magnet
View of Night Air Curtain
(Underside / Detached /
and Rotated) For Illustration
Purposes Only
Optional Product Step
(Not on All Cases)
Shown For Illustrative
Purposes Only
Night Air Curtain Retraction Magnets
Attachment Points
14
Page 15
MAINTENANCE - ELECTRICAL ACCESS AND COMPONENTS
Electrical: Access and Components
Warning, disconnect power before providing
maintenance and service to unit.
1. Ballast Access
A 6 1/2” space is provided at case rear to access
electrical components (between refrigeration
package and temperature controller plate).
Electrical components such as terminal block,
contactor, and ballast are in main electrical box.
Main Power
Temperature
Controller
Rocker
Switch
Light
Switch
Terminal
Block
2. Temperature & Defrost Control
The case temperature is set at the factory, as
determined by the case size. The temperature is
controlled by a thermostat. If a temperature
setting change is required, follow the instructions
in the Temperature Controller section of manual.
If service is required to the temperature control
unit, call Structural Concepts. This maintenance
should be performed by a certified technician.
Security covers are designed to prevent access to
merchandiser.
Security cover is to be placed OVER upper latch
retaining clip and UNDER lower latch retaining clip.
Handles allow security cover to be lifted up and off.
2. Locking Mechanism
Locking mechanism key allows plate cam lock to be
rotated under upper retaining clip.
Proper rotation of plate cam lock prevents cover
from being removed.
Locking Security Cover
Shown Removed From
Merchandiser
Handle (Typical)
3. Key Storage / Cover Storage
When security cover is attached to case,
remove keys and store in easy-to-remember,
yet secure location.
When security cover is removed from case,
store in safe, secure location away from foot
traffic.
Upper
Retaining Clip
Panel
End
Model CO43RM Under Counter Unit With
Optional Locking Security Cover Removed
Locking
Mechanism
Lower Retaining Clip
Cover
Model CO43RM Under Counter Unit With
Optional Locking Security Cover Intact
Plate Cam
Lock
End
Panel
17
Page 18
MAINTENANCE - MODEL CO4836R.5716 & CO4836RG.5716 WITH REMOVABLE BREAD DISPLAY
1. Merchandiser Overview
Model CO4836R.5716 and CO4836RG.5716
also have s a bread display unit that sits atop
counter and is protected by a glass sneeze
guard. This bread display unit is also separately
manufactured by SCC as Model BDXXXX.
Stainless steel posts hold sneeze guards in
position.
Sneeze guards are glass (sides and top).
Acrylic bread bins and bread display supports
require very little maintenance. Use a clean cloth to thoroughly wipe entire Sanalite® surface
with hot water and soap solution on a regular basis. Rinse with a spray bottle of clean water. Pat
dry with clean cloth or paper towel.
D Acrylic Bread Bins / Bread Display Supports:
Clean out bread crumbs with a paper towel or clean cloth. Wipe off any smudges or fingerprints
with mild soap and warm water solution and soft cloth.
W Magnetic Condenser Coil Filter (Self-Contained Units Only):
This filter (accessible at case rear) helps prevent dust particles from entering condenser coil.
Clean magnetic condenser coil filter by following either of these steps:
1. As magnetic condenser coil filter is dishwasher safe, remove from case (no screw
removal required) and use a rag or soft-bristled brush to wipe off excess dust particles
from filter. Run in normal dishwasher cycle. Remove from dishwasher. Dry with soft cloth
or paper towel. Return to case.
2. If NOT using dishwasher, remove magnetic condenser coil filter from case. Use a rag or
soft-bristled brush to wipe off excess dust particles from filter. Submerse in warm, soapy
water. Use soft-bristled brush to remove dust, dirt, grease and grime that may collect on
filter. Rinse thoroughly. Dry with soft cloth or paper towel or allow to air dry. Replace.
W Model CO3434RG.5716 Salad Tissue Box Holder / Sandwich Wrap Holder:
Clean with a mild soap and water solution and a soft cloth. Dry with paper towel or cloth.
For more thorough cleaning, remove from case rear (by lifting up and off). Submerse in warm
soapy water and use a nylon brush to remove hardened residue. Rinse thoroughly. Dry with
paper towel or soft, clean cloth. Return to case.
W Model CO3434RG.5716 Writing Instrument Cup:
Remove from case rear (by lifting up and away from unit). Submerse in warm soapy water
and use a nylon brush to remove hardened residue. Rinse thoroughly. Dry with paper towel
or soft, clean cloth. Return to case.
W Model CO3434RG.5716 Sanitary Wipe Bucket:
Remove from case rear (by lifting up and away from unit).
Submerse in warm soapy water and use a nylon brush to remove hardened residue.
Rinse thoroughly. Dry with paper towel or soft, clean cloth. Return to case.
M Night Air Curtain:
Grasp handle, slowly raise curtain and attach to top panel (as shown in MAINTENANCE
FUNDAMENTALS: NIGHT AIR CURTAIN OPERATING INSTRUCTIONS section in this
manual for illustrations.
After curtain is fully extended, wipe down with warn soapy water and soft cloth.
After curtain has been wiped down, use spray bottle with clean water to spray surface of
curtain (to remove soap residue) and dry with paper towel or soft, clean cloth.
Return night air curtain to its retracted position slowly and carefully.
26
Page 27
GENERAL CLEANING (TO BE PERFORMED BY STORE PERSONNEL) - INTERIOR
NOTE: INSTRUCTIONS ARE FOR CASE INTERIOR ONLY (D=DAILY / W = WEEKLY / M = MONTHLY)
FREQ. INSTRUCTIONS
Decking, Rear Plenum: Clean with a warm soap and water solution. For stubborn stains/
D
residue, TURN MAIN POWER SWITCH OFF. Remove deck and clean with soap and water
solution or submersed in hot, soapy water solution. Rinse thoroughly. Dry. Return to case. Turn
main power switch back on.
Product Display Risers/Steps (Optional): Remove steps for cleaning purposes.
D
Light cleaning: Remove. Wipe with mild soap and water solution and soft cloth.
Severe cleaning: Remove and submerse in warm to hot water solution. Clean with soft cloth
or non-metal brush.
Glass Surfaces: Clean with household or commercial glass cleaner.
D
W Air Return Grilles:
Wipe off air return airflow grilles with moist cloth.
Return airflow grilles can be removed, submersed in warm, soapy waterfor more thorough
cleaning. Rinse thoroughly before returning.
M
Condenser Coil: Remove rear grille. Vacuum or brush grille condenser coil. Use metal or fiber
brush to remove dust and dirt that can collect on condenser coils. Be careful not to damage the
fins on the coil. See REFRIGERATION FUNDAMENTALS: ACCESS / CONNECTIONS / SERVICING section in this manual for instructions on rear grille removal.
27
Page 28
GENERAL CLEANING (TO BE PERFORMED BY TRAINED SERVICE PROVIDERS ONLY)
AREA TO CLEAN FREQUENCY INSTRUCTIONS
Case Interior Monthly Evaporator Fan Shroud Area (Under Decking): Caution! Due to
rotating fans in area, turn off case and disconnect plug from
wall outlet before beginning fan shroud (and surrounding tub
area) cleaning! 1) Turn off power. 2) Remove deck from case.
3) Clean fan shroud area (and surrounding tub area) with moist
cloth.
QuarterlyTub & Drain: Caution! Due to rotating fans in area, turn off
case and disconnect plug from wall outlet before beginning
tub & drain cleaning! Vacuum tub under decks. Clean with soap
and water solution. Wipe dry with clean cloth. Keep drain free of
debris to prevent clogging.
Note: Fan shroud must be removed to access drain at center
of tub.
28
Page 29
TROUBLESHOOTING (TO BE PERFORMED BY STORE PERSONNEL)
CONDITION TROUBLESHOOTING
Water Is On The Floor
Fan Emits Excessive Noise
No Case Lights Are Working
Case Light Is Not Working
Call service provider.
Call service provider.
Check that light switch is in the on position.
Check that ALL of the light cords and plugs are properly connected. See
LED LIGHT FIXTURES: REPAIR / REMOVAL / REPLACEMENT
section in this manual for specifics.
Check circuit breaker box for tripped circuit.
If case lights still do not come on, call service provider.
Check that ALL of the light cords and plugs are properly connected. This
includes the following items:
Oval form of plug must connect to oval form of LED light.
See MAINTENANCE FUNDAMENTALS - LED LIGHT FIXTURE /
LOCATION / REPAIR / REPLACEMENT section in this manual for
more specifics including illustrations.
Case is Not Holding Proper
Temperature
If case light still does not come on, call service provider.
If a large amount of warm product was added to the case, it will take time
for the temperature to adjust. Product must be pre-chilled before placing
in case.
Check that the case is not in the sun or near a heat or air-conditioning
vent. See OVERVIEW / TYPE / COMPLIANCE / WARNINGS / PRECAUTIONS / WIRING / PLUGS section in this manual for specifics.
If case is located near front doors, temperature fluctuation can hinder
unit’s ability to maintain temperature. See OVERVIEW / TYPE /
section in this manual for specifics.
Check that filter and condenser coil has been cleaned. See GENERAL
CLEANING (TO BE PERFORMED BY STORE PERSONNEL) section in
this manual for specifics.
Check air return grilles (area at front of decking) for obstructions.
DO NOT set product on air grilles as this will prevent proper airflow!
If case still is not holding proper temperature, call service provider.
29
Page 30
TROUBLESHOOTING (TO BE PERFORMED BY TRAINED SERVICE PROVIDERS ONLY)
CONDITION TROUBLESHOOTING
Water Is On The Floor
Fan Emits Excessive
Noise
Check that the drain trap is free of debris.
Check that the drain hose is correctly positioned over evaporator pan.
Check store conditions.
For Type 1 Conditions (most cases): ambient conditions are to be at 55%
max. humidity / 75°F.
For Type 2 Conditions: ambient conditions are to be at 60% maximum
humidity / 80°F.
Check that the hot gas condensate pan is properly connected and heating.
Wicking material (optional) may be dirty or worn and need replacement (hot
gas loop condensate system).
Slide refrigeration system out from under unit.
After refrigeration system has been slid out from under unit, replace wicking
material with new. If wicking material is not available, contact Structural
Concepts®. See toll-free number at last page of this manual.
Check that the case is aligned, level and plumb.
Check evaporator fan for cleanliness.
Unplug/power off fan motor. Check motor shaft for bearing wear.
Fan Is Not Working
Digital Control Display
Check that fan motor is securely mounted in bracket.
Verify that fan blades are securely mounted to fan motor.
Check that nothing is preventing blade rotation.
Check that the fan shroud is properly secured.
Check that the MAIN power switch is on.
Check that fan motor is plugged in at the fan shroud.
Check for foreign material obstructing fan performance.
Check that fan blades freely rotate within fan shroud.
Check that power is going to fan.
Check that fan wiring is connected on terminal blocks.
Check that the MAIN power switch is on.
Is Blank.
System Not Operating
Check the circuit breaker box for tripped circuits.
Check that the utility power is on.
Check that the MAIN power switch is on.
Check the circuit breaker box for tripped circuits.
30
Page 31
TROUBLESHOOTING (TO BE PERFORMED BY TRAINED SERVICE PROVIDERS ONLY), CONTINUED
CONDITION TROUBLESHOOTING
No Case Lights Are
Working
Case Light Is Not
Working
Control Display Is
Flashing
Case Is Not Holding
Temperature
Follow previous page’s System Not Operating instructions.
Check voltage at LED driver. If voltage is entering but not exiting, LED driver
may be faulty.
Check connection at case rear (from field wiring box) for voltage.
Follow previous page’s System Not Operating instructions.
If case light still do not come on, call SCC Technical Service phone number
(listed on last page of this operating manual).
See your case’s thermostat label (near temperature controller) for your model’s
required settings.
If a large amount of warm product was added to the case, it will take time for
the temperature to adjust. Unit needs product to be pre-chilled.
Condensing Unit Is Not
Operating
Temperature changes during defrost mode but will return to normal. Fourth
LED (on temperature controller) will indicate defrost cycle in progress.
Check that case is not in sun or near a heat or air-conditioning vent.
If case is located near front doors, temperature fluctuation can hinder unit’s
ability to maintain temperature.
Check that condenser coil has been cleaned.
Check air grilles for obstructions.
Check sight glass for flashing and/or low charge.
Check Set Point Temperature; it may be adjusted too high.
Check that the power is turned on.
Determine if temperature controller settings are properly set. See your case’s
serial label for your model’s specified settings. See SERIAL LABEL
LOCATION & INFORMATION LISTED / TECH INFO & SERVICE section in
manual for label location, etc.
31
Page 32
TROUBLESHOOTING (BY TRAINED SERVICE PROVIDERS ONLY) - CONDENSING SYSTEM
CONDITION TROUBLESHOOTING
Head Pressure Too High
Check that the condensing coil is not dirty or covered.
Check that condensing fans are working.
Check that refrigerant is not overcharged.
Perform sub-cooling check and verify that no contaminates are in system.
Check that liquid line filter dryer is not plugged.
Check that close-offs are intact (around condensing coil) and that air is not
recirculate.
Head Pressure Too Low
Check that store ambient temperature isn’t above maximum allowed. See
OVERVIEW / TYPE / COMPLIANCE / WARNINGS / PRECAUTIONS /
WIRING / PLUGS section in this manual.
Check if sight glass is flashing or showing low charge.
Check that suction pressure isn’t too low.
Check that compressor reed valves aren’t bad. Look for high suction/low head
pressure. Perform pump down.
32
Page 33
TROUBLESHOOTING (BY TRAINED SERVICE PROVIDERS ONLY) - EVAPORATOR SYSTEM
CONDITION TROUBLESHOOTING
Low Suction Pressure
High Suction Pressure
Check if sight glass is flashing or showing low charge.
Check that expansion valve (TXV) isn’t restricted. Check element charge.
Check that liquid line or filter isn’t restricted. Check that refrigeration lines
and/or hoses are not kinked on either high or low sides.
Check that evaporator fan motors are working.
Check superheat.
Check that there is no air recirculation around evaporator coil.
Check that evaporator coil is not iced up.
Check for refrigerant overcharge.
Check that compressor reed valves aren’t bad. Look for high suction/low
head pressure. Perform pump down.
Check that the “cooling load” isn’t high. Product must be pre-chilled before
placing in refrigerated section of case.
Check that case is at least 15-feet from exterior doors, overhead HVAC
vents or any air curtain disruption.
Check that unit is not exposed to direct sunlight via windows or any other
heat source (ovens, fryers, etc.).
Check that superheat adjustment isn’t low.
Check TXV bulb installation
a. Poor thermal contact.
b. Warm location.
33
Page 34
PREVENTIVE MAINTENANCE (TO BE PERFORMED BY TRAINED SERVICE PROVIDERS ONLY)
WARNING! TURN OFF CASE BEFORE PERFORMING PREVENTIVE MAINTENANCE!
PREVENTIVE
FREQUENCY INSTRUCTIONS
MAINTENANCE
Case Exterior Quarterly Condensing Coil:
Remove rear grille (by lifting up and off).
Use air pressure or industrial strength vacuum; clean dust
and dirt that may collect on the Condenser Coil.
Caution! Coil fins are sharp. Handle with care!
Replace rear grille to case.
Quarterly Refrigeration Package/Compressor Area: Caution! Be
certain to disconnect power from case before cleaning
Refrigeration Package!
Warning! Condensate Pan Is HOT! Disconnect power from
case and allow to cool before cleaning evaporator pan!
Slide/Roll compressor package out from under case.
See REFRIGERATION FUNDAMENTALS section for
in-depth instructions on accessing the evaporator pan.
Use a scrub-brush and a de-scaling solution such as CLR®
(to prevent corrosion, lime and rust). Follow instructions as
to proper dilution, safety precautions and scrubbing method.
After thoroughly cleaning pan with scrub-brush and solution,
rinse thoroughly with clean water (in spray bottle) and wipe
dry with sponge or paper towel.
Use moist cloth to wipe off dust & debris that collects on
various parts (fans, sight glass, overflow pan, etc.).
Slide refrigeration assembly back under case.
Replace front panel and lower grille via hooks (no screws
required).
Quarterly
Under Case Cleaning: Once refrigeration package is clear of
unit, vacuum under case to remove all dust and dirt that may
collect under case.
Case Interior Quarterly Tub, Coil, Drain, Fans, Brackets:
Remove decking.
Use vacuum to clean entire area.
After vacuuming, clean area with warm water, clean cloth,
and mild soap solution.
Remove any debris that may clog drain.
Quarterly
Honeycomb: Check honeycomb air diffuser to determine
whether it is dirty. If dirty, remove from case. See
PREVENTIVE MAINTENANCE: HONEYCOMB AIR
DIFFUSERS (TRAINED SERVICE PROVIDERS ONLY)
section of this manual (next page) for cleaning specifics.
34
Page 35
PREVENTIVE MAINTENANCE - HONEYCOMB (BY TRAINED SERVICE PROVIDERS ONLY)
1. Honeycomb Air Diffuser Removal
See PREVENTIVE MAINTENANCE (TO BE
PERFORMED BY TRAINED SERVICE PROVIDER)
section in this manual for cleaning frequency.
A. Wedge a non-metallic device of suitable strength
(such as a ballpoint pen) between the honeycomb
and the end panel.
Caution
! Use care not to dislodge the heating wire
(that prevents condensation on the lamp assembly).
B. Apply pressure to collapse the honeycomb to
allow it to be pulled out of honeycomb retainer.
C. Carefully pry downward and away from the
honeycomb retainer.
A
Clean honeycomb with warm water and soap
solution. Submerse if necessary. Use brush to
dislodge stubborn or sticky residue. Dry by using
vacuum’s blow mode (vs. suction mode).
2. Honeycomb Air Diffuser Installation
D. Squeeze honeycomb to allow it to fit into the
honeycomb retainer.
E. Carefully slide honeycomb into place.
F. Adjust honeycomb so that it fits flat
against
retainer. It must not be wavy or out of position.
Note: For honeycomb air diffusers in other
locations, these same general instructions apply.
B
C
Honeycomb
D
Optional Product Step (Not on
All Cases) Shown For
Illustrative Purposes Only
E
F
35
Page 36
SERIAL LABEL LOCATION & INFORMATION LISTED / TECHNICAL INFO & SERVICE
Serial Label Location & Information Listed / Technical Information & Service
Serial labels are located near the electrical access on your case.
Serial labels contain electrical, temperature & refrigeration information, as well as regulatory
standards to which the case conforms.
For additional technical information and service, see the TECHNICAL SERVICE page in this
manual for instructions on contacting Structural Concepts’ Technical Service Department.
See image below for sample serial label.
Y
S
A
SA
M
P
L
MPLE
E
N
O
ON
L
L
Y
A
S
S
----- Sample Serial Label For Refrigerated Case -----
A
MP
S
LE
AM
O
LE
P
M
ON
P
LE ON
Y
L
N
L
Y
LY
36
Page 37
Read And Save These Instructions - Page 1 of 3
Integrated Electronic
Microprocessor Controller
Programming The Instrument
To Modify The Setpoint
Press and hold the “SET” key for at least 1 second.
Set
Prg
mute
Set
▲
aux
def
▼
▲
aux
3. Quickly press and release the “SET” key again.
Set
To Modify Defrost, Differential, Other Parameters
Prg
mute
2. Confirm by pressing “SET” key.
Set
▲
aux
4. Press “SET” to modify this selected parameter.
Set
▲
aux
Set
7. Press & hold the “Prg” key for at least 5 seconds
Prg
to save changes. This action will also mute the
mute
audible alarm (buzzer) & deactivate the alarm relay.
2. Use arrow keys ▲ ▼ on temperature
def
controller to increase (or decrease) the
▼
setpoint.
Prg
mute
1. Press & hold “Prg” & “SET” keys together
for five (5) seconds; display will flash “0”,
Set
representing password prompt.
Set
▲
aux
3. Press ▲ or ▼ to reach the
def
category to be modified.
▼
Set
▲
aux
5. Increase or decrease the value using
def
the ▲ or ▼ button respectively.
▼
6. Press the “SET” key to temporarily save the new
value and return to the display of the parameter.
Set
Prg
mute
Warning! Save Your Parameter Settings!
1. To store the new parameter values, PRESS and HOLD the “Prg” key for at least 5 seconds.
2. All modifications made to parameters will be lost if you do NOT press a button within 60 seconds. Should
this “timeout” occur, normal operational settings (prior to modifications being made) will resume.
3. If the instrument is switched off before pressing the “Prg” key, all modifications to parameters will be lost.
How To Change Reading From
Fahrenheit (°F) To Celsius (°C)
1. Press and hold “Prg” and “SET” keys
Set
together for at least 5 seconds; display
2. Confirm by pressing “SET” key.
4. Press “SET” to modify this selected
parameter.
6. Press “SET” key to temporarily save the
new value and return to the display of the
parameter.
will show “0” (password prompt).
def
3. Press ▲ or ▼ until reaching the
parameter “/ 5”.
▼
5. Press ▲ or ▼ to change value to
def
desired setting: “0” for Celsius (°C) or
▼
“1” for Fahrenheit (°F).
7. Press & hold “Prg” key for at least 5
seconds to save changes.
will automatically convert to new scale. No
conversion is required.
All sales by Structural Concepts Corporation (SCC) are subject to the following limited warranty. “Goods” refers to the product or products being sold by SCC.
Warranty Scope: Warranty is for equipment sold in the United States, Canada, Mexico and Puerto Rico. Equipment sold elsewhere may carry modified warranty.
Warranty; Remedies; Limitations. The limit of liability of SCC toward the exchange cost of the original compressor motor (and/or any other components) is one year parts and
labor. If any Goods are found to be of faulty material or workmanship within one year of the original F.O.B. unit shipment, SCC will, at its option (after inspection by an authorized
representative), replace or pay the reasonable cost of replacement of the faulty Goods. If warranty claim is not made within this one year time period, SCC is not bound to warrant
Goods. A motor-compressor (and/or any other components) replaced during the warranty shall not exceed manufacturer's current established wholesaler’s exchange price. If
replacement motor-compressor (and/or other components) is available via storage facility, parts truck, etc., SCC mandates that readily accessible replacement components be
used toward repair of Goods; in such instances, SCC will replace such equipment (at its own expense) after confirmation of its use/placement on defective unit. SCC shall not be
charged an additional fee, up-charge or expense for such replacement Goods. If SCC is unable to repair or replace the defective Goods, SCC shall issue a credit to the
Purchaser for full or partial purchase price, as SCC shall determine. The replacement or payment in the manner described above shall be the sole and exclusive remedy to
Purchaser for a breach of this warranty. If any Goods are defective or fail to conform to this warranty, SCC will furnish instructions for their disposition. No Goods shall be returned
to SCC without its prior consent.
SCC’s liability for any defect in the Goods shall not exceed the purchase price of the Goods. SCC SHALL HAVE NO LIABILITY TO PURCHASE FOR CONSEQUENTIAL
DAMAGES OF ANY KIND WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC
INJURY DUE TO ANY DEFECT IN THE GOODS OR ANY BREACH OF SCC, SCC SHALL NOT BE LIABLE TO THE PURCHASER IN TORT FOR ANY NEGLIGENT DESIGN
OR MANUFACTURE OF THE GOODS, OR FOR THE OMISSION OF ANY WARNING THEREFROM.
SCC shall have no obligation or liability under this warranty for claims arising from any other party’s (including Purchaser’s) negligence or misuse of the Goods or environmental
conditions. This warranty does not apply to any claim or damage arising for or cause by improper storage, handling, installation, maintenance, or from fire, flood, accidents,
structural defects, building settlement or movement, acts of God, or other causes beyond SCC’s control.
Except as expressly stated herein, SCC makes no warranty, express, implied, statutory or otherwise as to any parts or goods not manufactured by SCC. SCC shall warrant such
parts or Goods only (I) against such defects, (II) for such periods of time, and (III) with such remedies, as are expressly warranted by the manufacturer of such parts of Goods.
Notwithstanding the foregoing, any warranty with respect to such parts of Goods and any remedies available as a result of a breach thereof shall be subject to all of the
procedures, limitations, and exclusions set forth herein.
THE WARRANTIES HEREIN ARE IN LIEU OF ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. IN PARTICULAR, SCC MAKES NO WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
No representative, agent or dealer of SCC has authority to modify, expand, or extend this Warranty, to waive any of the limitations or exclusions, or to make any different or
additional warranties with respect to Goods.
Period of Limitations. No claim, suit or other proceeding may be brought by Purchaser for any breach of the foregoing warranty or this Agreement by SCC or in any way arising
out of this Agreement or relating to the Goods after one year from the date of the breach. In the interpretation of this limitation on action for a breach by SCC, it is expressly
agreed that there are no warranties of future performance of the goods that would extend that period of limitation herein contained for bringing an action.
Indemnifications. Purchaser agrees to indemnify, hold harmless, and defend SCC if so requested, from any and all liabilities, as defined herein, suffered, or incurred by SCC as
a result of, or in connection with, any act, omission, or use of the Goods by Purchaser, its employees or customers, or any breach of this Agreement by Purchaser. Liabilities
shall include all costs, claims, damages, judgments, and expenses (including reasonable attorney fees and costs).
Remedies of SCC. SCC’s rights and remedies shall be cumulative and may be exercised from time to time. In a proceeding or action relating to the breach of this Agreement by
Purchaser, Purchaser shall reimburse SCC for reasonable costs and attorney’s fees incurred by SCC. No waiver by SCC of any breach of Purchaser shall be effective unless in
writing nor operate as a waiver of any other breach of the same term thereafter. SCC shall not lose any right because it has not exercised it in the past.
Applicable Law. This Agreement is made in Michigan and shall be governed by and interpreted according to Michigan law. Any lawsuit arising out of this Agreement or the Goods
may be handled by a federal or state court whose district includes Muskegon County, Michigan, and Purchaser consents that such court shall have personal jurisdiction over
Purchaser.
Miscellaneous. If any provision of this Agreement is found to be invalid or unenforceable under any law, the provision shall be ineffective to that extent and for the duration of
the illegality, but the remaining provisions shall be unaffected. Purchaser shall not assign any of its rights nor delegate any of this obligations under this Agreement without prior
written of SCC. This Agreement shall be binding upon and inure to the benefit of SCC and Purchaser and each of their legal representatives, successors and assigns.
SCC warrants its products to be free of defects in materials and workmanship under normal use and service for a period of one (1) year from the date of delivery.
This warranty is extended only to the original purchaser for use of the Goods. It does not cover normal wear parts such as plastic tongs, tong holders, tong cables, bag holders,
or acrylic dividers.
General Conditions. All service labor and/or parts charges are subject to approval by SCC. Contact the Customer Service Department in writing or call 231-798-8888.
All claims must contain the following information: (1) model & serial code number of equipment; (2) the date and place of installation; (3) the name and address of the agency
which performed the installation; (4) the date of the equipment failure; and (5) a complete description of the equipment failure and all circumstances relating to that failure.
Once the claim has been determined to be a true warranty claim by SCC’s Customer Service Department, the following procedure will be taken: (1) replacement parts will be sent
at no charge from SCC on a freight prepaid basis; (2) reimbursement for service labor will be paid if the following conditions have been met - (a) prior approval of service agency
was awarded from the Customer Service Department; and (b) an itemized statement of all labor charges incurred is received by the Customer Service Department. The cost of
the service labor reimbursement will be based on straight time rates and reasonable time for the repair of the defect.
If problems occur with any compressor, notify SCC’s Customer Service Department immediately. Any attempt to repair or alter the unit without prior consent from the Customer
Service Department will render any warranty claim null and void. This warranty and protection plan does not apply to any condensing unit or any part thereof which has been
subject to accident, negligence, misuse, or abuse, or which has not been operated in accordance with the manufacturer’s recommendations or if the serial number of the unit has
been altered, defaced, or removed.
One Year Limit of Liability. After SCC's one-year parts and labor warranty on the original F.O.B. unit has expired, SCC is not liable for either the equipment or labor costs of
repairing or replacing the motor compressor, nor any other components that were included in the original F.O.B. unit.
40
SCC Warranty Revision F Date: 1.7.2015
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