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This guide was downloaded from www.purplepenguincomms.com
HiPath 3000 HiPath AllServe
Hicom 150 E/H optiPoint 500 entry
Operating Instructions
These operating instructions describe the optiPoint 500 entry telephone on your HiPath 3000/HiPath AllServe.
They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons:
•The function has not been configured for your telephone - address any questions to Customer Support.
•Your communications platforms does not support this function - contact your Siemens sales representative to upgrade your system.
Do not operate the telephone in environments where there is a danger of explosions.
Use only original Siemens accessories. Using other accessories may cause a hazard and will invalidate the warranty and the CE mark.
Never open the telephone or a key module. If you encounter any problems, contact System Support.
Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or soft drinks.
For information on telephone maintenance Æ page 60.
The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.
This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.
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Contents
Basic operating instructions . . . . . . . . . . . . . . . . . . . . 7
optiPoint 500 entry control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 How to Use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . 8
Accessing Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . 9
... With Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
ØBasic and Enhanced Functions
Making and Answering Calls . . . . . . . . . . . . . . . . . . 10
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 10 Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Accepting a Specific Call for Your Colleague. . . . . . . . . . . . . . . . . . . . . 12 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 14 Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Answering Calls from the Entrance Telephone and Opening the Door. 15
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 On-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . . . . 18 Activating Tone Dialing (DTMF Suffix Dialing) . . . . . . . . . . . . . . . . . . . . 18 Automatic Connection Setup (Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . 19 Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . 20 Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
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Contents
Calling Multiple Parties Simultaneously. . . . . . . . .21
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 21 Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Picking up (Retrieving) a Held Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Making Calls to Stored Destinations . . . . . . . . . . . .25
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Using Station and System Speed-Dial Numbers . . . . . . . . . . . . . . . . . . 25
Displaying and Assigning Call Charges. . . . . . . . . .26
Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 26
If You Cannot Reach a Destination... . . . . . . . . . . . .27
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Busy Override - Joining a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . 28
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Adjusting the Receiving Volume During a Call . . . . . . . . . . . . . . . . . . . 29 Locking the Telephone to Prevent Unauthorized Use. . . . . . . . . . . . . . 30 Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Saving Station Numbers and Appointments. . . . . .32
Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Saving Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Testing the Telephone. . . . . . . . . . . . . . . . . . . . . . . . .33
Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.). . . 36
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Contents
Using Other Functions . . . . . . . . . . . . . . . . . . . . . . . . 37
Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Using Another Telephone Like Your Own. . . . . . . . . . . . . . . . . . . . . . . |
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Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Resetting Services and Functions |
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(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . |
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Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . |
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Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . |
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Using System Functions from the Outside |
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(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Controlling Connected Computers or Other Programs |
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and Telephone Data Service (For HiPath 3500/3550/3700/3750 only) . 45 |
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Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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ØTeam and Executive/Secretary Functions
Team and Executive/Secretary Functions With Assigned Trunk Lines . . . . . . . . . . . . . . . . . . . . . . . . . 48
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Transferring Calls Directly to the Executive
(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . . 49
Using Other Team Functions . . . . . . . . . . . . . . . . . . . 50
Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 51 Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 51 Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
ØSystem networking via LAN (PC network)
Special Functions in the LAN (PC Network) . . . . . 53
Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 56
Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
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Contents
ØAll About Your Telephone
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
ØQuick-Reference Operating Instructions
(Appendix)
6
Basic operating instructions
optiPoint 500 entry control panel
Speaker |
Keys for |
for ring tones |
telephone settings |
Handset |
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LEDs
Eight fixed function keys:
Consultation
Redial
Message Waiting
Callback
Speed Dial
Mute
Speaker
Release
Keypad
Your service technician can customize the default assignment to meet your preferences and requirements following order placement.
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Basic operating instructions
Step by Step
You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols:
C Lift the handset (off-hook).
I Replace the handset (on-hook).
H Conduct a call.
D Enter a telephone number or code.
99 Enter the PIN.
Jor K Press volume controls on the telephone.
LYou hear a tone.
A long tone (positive confirmation tone) confirms that you have successfully activated a function or procedure. A short tone (negative confirmation tone) indicates that the function or procedure was rejected.
Press the key.
Press the illuminated key.
Press the flashing key.
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Step by Step
Accessing Functions
You can activate the functions of your system by entering codes such as:
FB@ DND (do not disturb) on.
GB@ DND (do not disturb) off.
All codes to activate or enable functions are always introduced by pressing the star key, and all codes to deactivate, disable or delete functions are always entered starting with the pound key.
An alphabetically ordered overview of all functions and their corresponding codes can be found in the Appendix (Quick-Reference Operating Instructions).
If your service technicianhas changed the default assignments and saved functions on keys in accordance with your requests or requirements, you can execute these functions by pressing the appropriate keys.
Functions for which a key has been set up can be accessed directly as follows.
Press the "consultation hold" key. The function is executed, provided this is possible in the current situation.
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Step by Step
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Making and Answering Calls |
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Special default ring signaling is set for your telephone: |
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• When you receive an internal call, your telephone |
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rings once every four seconds (single-tone se- |
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quence). |
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• When you receive an external call, your telephone |
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rings twice in rapid succession every four seconds |
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(dual-tone sequence). |
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• When you receive a call from the entrance tele- |
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phone, your telephone rings three times in rapid |
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succession every four seconds (triple-tone se- |
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quence). |
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• If a call is waiting, you hear a short tone(beep) every |
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six seconds. |
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Answering a Call |
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The telephone rings. |
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C |
Lift the handset. |
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Jor K |
To raise or lower the volume, keep pressing the keys un- |
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til the desired volume is set. |
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Ending the call: |
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Replace the handset. |
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or |
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Release |
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Press the key. |
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Open Listening in the Room During a |
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Call |
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You can let other people in the room join in on the call. |
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Let the other party know that you have turned on the |
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speaker. |
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Precondition: You are conducting a call with the hand- |
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set. |
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Activating this function: |
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Press the key. The LED lights up. |
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Speaker |
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Deactivating this function: |
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Press the key. The LED goes out. |
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Speaker |
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Making and Answering Calls
Step by Step
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Using Call Waiting |
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Callers can still reach you while you are engaged in an- |
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other call. A signal alerts you to the waiting call. |
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You can either ignore or accept the waiting call. |
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When you accept the waiting call, you can either end |
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the first call or place it on hold and resume the call later |
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on. |
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You can also bar call waiting or the call waiting tone |
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Æ page 11. |
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Accepting a Waiting Call (Camp-On) |
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Precondition: Youare engaged in a phone call and hear |
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a tone (every six seconds). |
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Ending the first call and answering the waiting call: |
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Replace the handset. Your telephone rings. |
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Answer the second call. Lift the handset. |
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Placing the first call on hold and answering the sec- |
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ond call: |
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Press the key. LED flashes. Enter the code. |
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Consultation |
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F>> |
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You areconnected to the call waiting party immediately. |
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The first party is placed on hold. |
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Ending the second call and resuming the first one: |
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Press this key and wait two seconds. |
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Consultation |
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or |
(depending on the configuration) |
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Press the key twice. |
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Consultation |
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Preventing and Allowing Call Waiting (Auto- |
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matic Camp-On) |
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If this function has been configured (ask your service |
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technician), you can prevent or allow a second call |
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Æ page 11 from being signaled by automatic camp-on |
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during an ongoing call. |
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C |
Lift the handset. |
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Making and Answering Calls
Step by Step
G=B9 Enter the code to "prevent" or "allow" call waiting. or F=B9
L
You can suppress the call waiting tone every six seconds for external calls. A one-time special dial tone then alerts you to the waiting call.
C Lift the handset.
FA@ or GA@ L Enter code for "tone off" or "tone on".
You hear another telephone ring.
C Lift the handset.
F>B Enter the code.
DEnter the number of the telephone that is ringing.
Accepting calls in a team Æ page 51.
You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact System Support).
The telephone rings.
Release |
Press the key. |
If a call cannot be rejected, yourtelephone will continue to ring.
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Making and Answering Calls
Step by Step
If there are messages waiting for you, you will hear a special dial tone (continuous buzzing) when you lift the handset.
CL Lift the handset.
G?A< Enter the code. or
Message Waiting Press the illuminated key.
This connects you to the sender of the message or the mailbox system.
Precondition: You must have saved a timed reminder Æ page 32. The current time is the time stored.
CI Your telephone rings.
Lift the handset and replace it again.
If you fail to answer the timed reminder, it repeats five times and is then erased.
A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement.
You can respond with the handset or in speakerphone mode.
C Lift the handset and answer the call.
Placing a speaker call to a colleague Æ page 18.
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Making and Answering Calls
Step by Step
C FB@ or GB@ L
H
Consultation
FA=
Mute
Youcan activate thedo not disturb function if you do not want the receive any calls. When do not disturb is activated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this purpose (System Support).
Lift the handset.
Enter the code for "on" or "off".
When you lift the handset, a special dial tone (continuous buzzing) reminds you that "do not disturb" is active.
Authorized internal callers can automatically override the "do not disturb" function after five seconds.
You can have the carrier identify malicious external callers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.
You are engaged in an external call.
Press the key. LED flashes. Enter the code.
After you have finished tracing the call, the data is stored on the carrier’s system. Now contact System Support.
To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone.
Precondition: You are conducting a call. The microphone is switched on.
Press the key. The LED lights up.
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Making and Answering Calls
Step by Step
Turning off the mute:
Mute |
Press the illuminated key. The LED goes out. |
Answering Calls from the Entrance
Telephone and Opening the Door
If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener.
If you are authorized to activate a door opener (contact System Support), visitors can open the door themselves by entering a 5-digit code (e.g. using a DTMF transmitter or installed keypad).
Speaking to visitors via the entrance telephone:
Precondition: Your telephone rings.
CLift the handset within thirty seconds. You are connected to the entrance telephone immediately.
or
C Lift the handset after more than thirty seconds.
D Dial the entrance telephone number.
Opening the door from your telephone during a call from the entrance telephone:
Consultation |
Press the key. LED flashes. Enter the code. |
F?:
D L Dial the entrance telephone number.
Special features must be taken into consideration if your telephone operates with HiPath AllServe (system networking via PC network) Æ page 58!
Opening the door with a code (at the door):
DAfter ringingthe bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call signal may or may not be forwarded.
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Making and Answering Calls
Step by Step
Activating the door opener:
C Lift the handset.
FAB Enter the code.
D Dial the entrance telephone number.
D L Enter the five-digit code. Default code = "00000" (contact System Support).
:or ; Enter the type of door opener. 1 = enable with ring,
2 = enable w/o ring = You can also open the door without a doorbell ring.
Deactivating the door opener:
C Lift the handset.
GAB Enter the code.
D L Dial the entrance telephone number.
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Step by Step
Making Calls
C Lift the handset.
DInternal calls: Enter the station number.
External calls: Enter the external code and the station number.
The called party does not answer or is busy:
I Replace the handset. or
Release |
Press the key. |
DInternal calls: Enter the station number.
External calls: Enter the external code and the station number.
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The other party answers with speaker: |
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C Lift the handset. |
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The called party does not answer or is busy: |
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Press the key. The LED goes out. |
Speaker |
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or |
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Press the key. |
Release |
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Making Calls
Step by Step
You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it.
C Lift the handset.
FA? or GA? L Enter code for "suppress" or "restore".
System Support can turn caller ID suppression on and off for all telephones.
Talking to Your Colleague With a
Speaker Call
You can make a loudspeaker announcement through a loudspeakerif connected (ask System Support), or to an internal user with an system telephone without any action on their part.
C Lift the handset.
FA9 Enter the code.
D L Enter the station number.
Activating Tone Dialing (DTMF Suffix
Dialing)
You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system.
H You have set up a connection.
Consultation |
Press the key. LED flashes. Enter the code. |
F><
DYou can use the keys "0" through "9", "*", and "#" to transmit DTMF signals.
Ending the call also deactivates DTMF suffix dialing.
Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection.
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Making Calls
Step by Step
If this function is configured (contact System Support), the system automatically sets up a connection to a preset internal or external destination.
CLift the handset.
Depending on the setting, the connection is either set up immediatelyor only after a preset period of time
(hotline after a timeout).
If this feature is configured (contact System Support), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call.
C Lift the handset.
DEnter the external code. The external trunk is busy; you hear a busy signal tone. Wait about 5 seconds until the busy tone ends.
The trunk is reserved.
IReplace the handset.
When the reserved trunk becomes free:
Your telephone rings.
C Lift the handset. You hear the CO dial tone.
D
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Making Calls
Step by Step
Assigning a Station Number (Not for
U.S.)
If this function has been configured (contact System Support), you can selectively assign a specific number (DID number) toyour telephonebefore making an external call. The assigned number then appears on the called party’s display.
C Lift the handset.
F=: Enter the code.
DEnter the DID number you wish to use.
DDial the external number.
To activate ISDN-typeservices andfeatures through the network carrier’s analog trunks or those of other communications platforms (such as "consultationhold"), you must send a signal to the trunks before dialing the service code or telephone number.
Precondition: You have set up an external connection via an analog line.
Consultation |
Press the key. LED flashes. Enter the code. |
F>:
D Enter the service code and/or telephone number.
If this function has been configured (contact System Support), you can useyour telephone as a dialing aid for other telephones.
C Lift the handset.
F?@ Enter the code.
D L Enter the internal station number of the party for whom you want to dial.
DEnter the number you wish to dial (external number with external code).
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Calling Multiple Parties
Simultaneously
Calling a Second Party (Consultation
Hold)
You can call a second party while engaged in a call. The first party is placed on hold.
Press the key. LED flashes.
Call the second station.
Return to the first party:
Press this key and wait two seconds.
(depending on the configuration)
Press the key twice.
Press the key. Enter the code. LED continues to flash.
Combining the calling parties into a three-party conference
Press the key. Enter the code. The LED goes out.
Connecting the other parties to each other
Replace the handset.
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Calling Multiple Parties Simultaneously
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In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users.
Lift the handset.
Call the first party.
Press the key. LED flashes.
Call the second station. Announce the conference.
Press the key. Enter the code. The LED goes out.
A tone sounds every 30 seconds to indicate that a conference is in progress. Contact System Support for instructions on how to turn it off.
If the second party does not answer:
Press this key and wait two seconds. (depending on the configuration)
Press the key twice.
Press the key. LED flashes.
Call the new party. Announce the conference.
Press the key. Enter the code. The LED goes out, etc.
Replace the handset.
Press the key. LED flashes. Enter the code.
Press the key. LED flashes.
Enter the code.
Calling Multiple Parties Simultaneously
Step by Step
If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague.
Consultation |
Press the key. LED flashes. |
DEnter the number of the party to which you want to transfer the call.
H Announce the call, if necessary.
I Replace the handset.
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...After a Speaker Call (Announcement) in a |
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Group |
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If this function has been configured (contact System |
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Support), you can use a speaker call (announcement, |
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Æ page 18) to announce a call in progress to a group of |
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users Æ page 50. |
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After a member of the group has accepted the call re- |
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quest, you can transfer the waiting party. |
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Precondition: You are conducting a call. |
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Press the key. LED flashes. Enter the code. |
Consultation |
FA9
D L Enter the group’s station number.
HAnnounce the call.
When a member of the group accepts the call, you are connected to this party.
I Replace the handset.
If the connection between the two other parties is not established within 45 seconds, the call from the first party returns to you (recall).
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